Acer India — No Action on Warranty replacement request

We bought an ACER 43 inch UD PRO TV on 19th Nov 2023 and worked till 26th Dec 2023. A technician visited and identified as board fault. Logged a complaint for warranty replacement request(No: TAM[protected]. There were multiple follow ups on emaail which is of no use. The customer representative who picked up the call is only keen on consoling and to cut the call. Fake promises are made saying that a service engineer will call you shortly. Please help us with a service engineer allotment who can visit us and replace the board with a new one.

Leaving the details for you to verify.
CUSTOMER NAME : PRAKASH KANNAN
Mobile number: [protected]
Mail ID : [protected]@live.com

Please dont mark the complaint as resolved until a confirmation is obtained from us that the issue is resolved.