Acer India — Screen flickering issue with Acer laptop model E5-573G-566S

Address:

Thane, Maharashtra, 400602

I have purchased Acer Laptop model- E5-573G-566S on 20-April-2016.

I have been facing the screen flickering issue since day 1. I took it to Acer authorised service centre 'Dolphin Systems' in Thane on 26-April-2016.

The service engineer informed me that it is OS issue, he simply re-installed the OS. Case ID was 1757977-I.

The issue was resolved for that time. And exactly after one month, i am facing the same issue again.

I went to the same service centre on 21-June-2016 and they asked me to submit the laptop again for a day to check. Case ID is 1827675-I.

I received a call from Dolphin System today morning stating they have solved the screen flickering issue just by formatting the OS and updating the drivers. Really?

How can I be assured that the problem is solved permanently as this is the same thing they did during the first service?

All i am asking for, is a replacement of the laptop as it has a faulty screen since day 1.

However, service centre people informed me that I will be eligible for replacement only if the laptop is completely dead. Really? Giving a faulty device to customer from day 1 doesn't qualify for replacement?

Request you to please let me know the process to get the laptop replaced, as this issue is occurring from day 1. In this way, we can avoid this issue getting dragged till Consumer Court.

FYI, I have attached a copy of my original invoice, SN number and first service receipt.