Acer India — TV repair

Greetings,
Following are complaints number ; MAH[protected] as on 20/4/2023MAH[protected] as on 29/4/2023
and before that one more complaint number which was not given to me between 11/4/2023 to 15/4/2023 and it was cancelled without informing and visit at my place. I just received the sms and nobody turned up.
on second occasion one person ( he was not even technician) just checked TV and left by saming some madam told me know the issue. No technician visit for issue.
Again i lodge a complaint for this poor service and nobody is turned up. I have called to customer care number and i have been told to wait for 2 days and its almost 7 days and no revert from them.
IS THIS SERVICE IS OFFERED BY BRAND LIKE ACER???
If you cannot repair TV and refund me my money or give me new piece. I am spending huge money to buy it and what kind of product i got??? It cant work properly for even 1 year.??
RegardsUMESH CHAUHAN - [protected]