Acer India — Usb problem not solved by technician.

Address:	Gurgaon, Haryana, 122051
Website:	www.acer.com/ac/en/IN/content/support

I'm using an acer laptop with snid [protected]. It is under warranty. It's usb port on the right is not working. It's not showing any power also. It was faulty from the very start. Your technician visited me 2 weeks back to check it and told me that there is some problem in the wiring of the usb port and it has to be changed. He said he doesn't have a usb port right now and he will come back after two days and will install a new port but he never came back. He literlly lied to me, in the job card he mentioned that it was a software problem and he has sorted it out.
I got to know thia today when I called customer support again and they are saying that my problem had been sorted out by installing driver and if I want to get it sorted out again then I have to vissit the service center but your technician clearly told me that the usb port is faulty and he willl change it after two days, then how can he say that the problem was sorted out? and why should I visit the service center when acer has promised me onsite warranty? I have purchased an extended wrranty and accidental damage cover also. You customer care guy is not ready to listen to me. He was repeating same things again and again.
This is very incovenient and very unfair means of service.
I am seeking a fast resolution from you.

Thank You,
Aman Sheoran.
[protected]
[protected]@gmail.com