[Resolved]  Acer — Monitor Problem even after replacement

Address:

Chennai, Tamil Nadu

Respected Team, This is regarding the ACER monitor complaint where our monitor`s button was not at all working. We had placed the complaint to ACER call centre on[protected] with complaint number - 793897I(I - "i" capital alphabet) and they had given us the chennai service centre number t contact to on the same. After repeated phone calls to the service centre, a Service Engineer named "Sudarshan" came and rectified the issued by replacing the monitor only on 2-7-2014. The service engineer`s tone of voice and response was very unprofessional saying that we need to adjust with things etc. After changing the monitor, the monitor stand is now shaky, the display is little bluish and that the monitor looks old with scratches present here and there on the panel. When enquired on the same, with CITI Computer Services Manager - Nagarajan, they said that the monitor is new and that the engineer would come again and check. Meanwhile, whenever we call and speak to the representative in the service centre (not sure of his name) they keep telling us to adjust with the monitor and not crib about it and that there is only one Service Engineer across Chennai, so he feels sick often and is continuosly on field trips and is not able to attend the issues etc. Its been 3 days and they have not come still. Hence we booked a new complaint with the ACER customer care, complaint number - 805989I(I - "i" capital alphabet) The customer care gave us the service centre number again and after calling them they give the same excuse of only one service engineer and that we need to adjust little bit etc. They dont seem to be customer service oriented and that they are not at all professional and polite in their tone and approach to the issue. Inspite of repeated calls, the service centre says that they need to check the stock and if the stock is available then it would take 3 - 4 days for them to get a new one and after that based on availability of service engineer, they will come and replace the monitor. Please take serious action so that they be more professional and polite to customers and resolve the issues quickly. Kindly tell them to replace mine with new monitor which has been checked and found to be working properly. Thank you very much! Jai Hind!