Acer — Poor customer service response

I purchased washing machine from Flipkart and after the installation the washing machine worked fine but after 4th day o[censored]se its making huge noise in spin function and no one responded correctly instead they are begging for to give 5star rating for the product.

I need new one to replace the old.

Below are the purchase details
Order placed on Sep 27, 2023
Order ID OD[protected]