ACT Fibernet — FUP Limit

Bobby Johnson

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Dear ACT Broadband, Please provide the bandwidth I am paying for. The 60GB limit gets over in the portal usage page before I use it. When the portal was showing 32 GB and I asked for a detailed usage, your tech support could show only 13 GB. Where is my remaining 19 GB?. Why are you doing this every month? Why you removed the detailed bandwidth usage from the portal page? I know the reason now. I regret that I opted for your service. People, beware of this!

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Comments

johns2015

from Bengaluru, Karnataka

Me too !! Facing this for the second month in a row. Now they're asking me to monitor the usage in Jan. !! I took the detailed report which gives me a feeling that they're double counting the usage. The details are not matching with what I'm getting from my DD-WRT router's bandwidth usage report. Not sure how to nail this down. !!

nitin91

from Bengaluru, Karnataka

I am facing the exact same problem. Reading this, I am sure now that this is being done intentionally. There is no software glitch but this is a know embezzlement o[censored]ser data. Really pathetic customer service as well.