[Resolved]  ACT Fibernet — FUP scam

I get my 75GB exhausted in 15 days .. this is the 3rd month I see this.


ACT is ready to provide a day wise break up of the usage.
However, they cant provide the website that was accessed during that time.

But, if we raise a complaint and get an FIR, then they are ready to get the complete data.

If this happens next time, I am getting an FIR.

You are absolutely true a I completely empathy you as I am currently going through the same phase.
To me the FUP of 50 GB got finished within 5 days of installation without downloading or browsing any HD content except for regular mail checkups and social networking.

SIck with ACT.

Customer ID : 11262544

Same for me as well for last 2 months my FUP is getting exhausted before the month ends.
We are only 2 at my place and i am not there at home during office time so this leaves it with 1 prime user.

This month my 50GB FUP was expired on 18th Dec-2015.

My Account Detail : 11228996

victorvasanth6 : Could you please advise what do you mean by FIR, even i would like to raise one. Are you referring to police complaint/FIR or is it a complaint with Act Team.

Akshay
[protected]

Same for me as well for last 2 months my FUP is getting exhausted before the month ends.
We are only 2 at my place and i am not there at home during office time so this leaves it with 1 prime user.

This month my 50GB FUP was expired on 18th Dec-2015.

My Account Detail : 11228996

victorvasanth6 : Could you please advise what do you mean by FIR, even i would like to raise one. Are you referring to police complaint/FIR or is it a complaint with Act Team.

Dear victorvasanth6,

Thank you for sharing your details, we will get in touch with you.

Warm Regards,
ACT Fibernet

Dear AkshayyBansal,

The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on[protected] or write to us at [protected]@acttv.in if you have any other queries. Thank you for your cooperation.

Warm Regards,
ACT Fibernet

This happened to me as well. 50GB Exceeded in 4 days

My Account Id 1239373, subscribed for ACT Blaze (50GB FUP). Since last month facing problem with FUP, 20th December speed went down to 512kbps from 30mbps.. thinking I consumed the full FUP, went ahead with FUP rest and end up paying Rs. 426 to got another ~25GB on 21st Dec. To my surprise, again speed went down to 512kbps with in a week. This is when I felt something going on wrong with my account, I'm sure I haven't used 25GB in a week time. Today it is confirmed... ACT is tampering the FUP. For my account FUP was automatically rest to 50 GB on 1st Jan, Today again (5th Jan) speed went down to 512kbps.. I called the customer care to hear I have consumed 51GB in 4days. This is impossible, I might have actually consumed 2-3GB and not 51GB. It proves that ACT is tampering the FUP. Though I'm not sure this is happening only with my account, but I do see similar complaints created. 2 requests 7174401 are 7174448 were created for the same, hope ACT can resolve these on priority..

Today, couple ACT executives called me and trying to prove that this is consumed by me or someone hacked my router. They also send me report.. Which clearly show that couple IP address are added to my account wrongly.. (notice there is no change of IP for a prolonged period and a continuous download during the day and night).

i have the same problem,
my account id is 11253318. subscribed for ACT storm 75gb. i was using ACT s=blaze and 50gb got expired so early by 15 days itself so i upgraded to ACT storm and i face the same problem now. i request act to send me my internet usage details. my mail id is [protected]@gmail.com .and during night time my internet speed is less than 3mbps. i did speed test for 4-5 times and i found the same results. please get back to me ASAP.

same problem here...
i have 2 connections...

my id's are
11055973
11086625

and i want my usage details of both the accounts...

resolve this by tomorrow itself...

This appears to be a widespread issue. ACT surely is involved in something fishy here. I have been getting my FUP exhausted pretty early every month for past few months. Even with very little usage, i have 10 Gb used up in 5 days of feb. I don't know what they mean by "your grievance has been resolved". Anyone wants to share what their response was to complaints?

Dear Shrey M,

Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

What's going on? It's just been 6 days since my fup reset and it already shows 51 gb is used up? Are you kidding me? Fix this issue please. Please stop tampering with our fup. I've barely downloaded 2 Gb of stuff and it shows 51gb done. Reslove it ASAP please.
Id[protected]

i have the similar problem,
my account id is 11527912 . subscribed for ACT lightning package of 75gb. i was using ACT broadband for 2 years in chennai with absolutely no problem .

It has been 1 month since I installed ACT IN BANGALORE and this month it shows I have used up 75 gb in 6 days !!! Is it even possible with just one person at home checking email !! And I use my internet only after 8pm at night . This is criminal and cheating and needs to be taken up seriously .
My internet is so slow now that I cannot even check email .
I don't plant to continue with this ACT broadband if this is the pathetic service and absolute cheating which goes on

my mail id is [protected]@gmail.com and please get back to me ASAP.

Ra Raghavaram
on Aug 20, 2015

You are absolutely true a I completely empathy you as I am currently going through the same phase.
To me the FUP of 50 GB got finished within 5 days of installation without downloading or browsing any HD content except for regular mail checkups and social networking.

SIck with ACT.
!Report this post
Vi victorvasanth6
on Dec 17, 2015

I get my 75GB exhausted in 15 days .. this is the 3rd month I see this.


ACT is ready to provide a day wise break up of the usage.
However, they cant provide the website that was accessed during that time.

But, if we raise a complaint and get an FIR, then they are ready to get the complete data.

If this happens next time, I am getting an FIR.
!Report this post
Beam Telecom / ACT Customer CareVerified User
on Dec 18, 2015
Verified Support

Dear victorvasanth6,

Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet
!Report this post
Vi victorvasanth6
on Dec 18, 2015

Customer ID : 11262544
!Report this post
Ak AkshayyBansal
on Dec 19, 2015


Same for me as well for last 2 months my FUP is getting exhausted before the month ends.
We are only 2 at my place and i am not there at home during office time so this leaves it with 1 prime user.

This month my 50GB FUP was expired on 18th Dec-2015.

My Account Detail : 11228996

victorvasanth6 : Could you please advise what do you mean by FIR, even i would like to raise one. Are you referring to police complaint/FIR or is it a complaint with Act Team.

Akshay
[protected]
!Report this post
Ak AkshayyBansal
on Dec 19, 2015


Same for me as well for last 2 months my FUP is getting exhausted before the month ends.
We are only 2 at my place and i am not there at home during office time so this leaves it with 1 prime user.

This month my 50GB FUP was expired on 18th Dec-2015.

My Account Detail : 11228996

victorvasanth6 : Could you please advise what do you mean by FIR, even i would like to raise one. Are you referring to police complaint/FIR or is it a complaint with Act Team.
!Report this post
Beam Telecom / ACT Customer CareVerified User
on Dec 19, 2015
Verified Support

Dear victorvasanth6,

Thank you for sharing your details, we will get in touch with you.

Warm Regards,
ACT Fibernet
!Report this post
Beam Telecom / ACT Customer CareVerified User
on Dec 19, 2015
Verified Support

Dear Akshayy Bansal,

We will look into your issue and get in touch with you.

Warm Regards,
ACT Fibernet
!Report this post
Beam Telecom / ACT Customer CareVerified User
on Dec 21, 2015
Verified Support

Dear Akshayy Bansal,

The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in. Thanks

Warm Regards,
ACT Fibernet
!Report this post
Beam Telecom / ACT Customer CareVerified User
on Dec 23, 2015
Verified Support

Dear AkshayyBansal,

The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on[protected] or write to us at [protected]@acttv.in if you have any other queries. Thank you for your cooperation.

Warm Regards,
ACT Fibernet
!Report this post
Dp dprasad.k
on Jan 6, 2016


This happened to me as well. 50GB Exceeded in 4 days

My Account Id 1239373, subscribed for ACT Blaze (50GB FUP). Since last month facing problem with FUP, 20th December speed went down to 512kbps from 30mbps.. thinking I consumed the full FUP, went ahead with FUP rest and end up paying Rs. 426 to got another ~25GB on 21st Dec. To my surprise, again speed went down to 512kbps with in a week. This is when I felt something going on wrong with my account, I'm sure I haven't used 25GB in a week time. Today it is confirmed... ACT is tampering the FUP. For my account FUP was automatically rest to 50 GB on 1st Jan, Today again (5th Jan) speed went down to 512kbps.. I called the customer care to hear I have consumed 51GB in 4days. This is impossible, I might have actually consumed 2-3GB and not 51GB. It proves that ACT is tampering the FUP. Though I'm not sure this is happening only with my account, but I do see similar complaints created. 2 requests 7174401 are 7174448 were created for the same, hope ACT can resolve these on priority..

Today, couple ACT executives called me and trying to prove that this is consumed by me or someone hacked my router. They also send me report.. Which clearly show that couple IP address are added to my account wrongly.. (notice there is no change of IP for a prolonged period and a continuous download during the day and night).
!Report this post
Al Alloysius Kevin
on Jan 17, 2016

i have the same problem,
my account id is 11253318. subscribed for ACT storm 75gb. i was using ACT s=blaze and 50gb got expired so early by 15 days itself so i upgraded to ACT storm and i face the same problem now. i request act to send me my internet usage details. my mail id is [protected]@gmail.com .and during night time my internet speed is less than 3mbps. i did speed test for 4-5 times and i found the same results. please get back to me ASAP.
!Report this post
Beam Telecom / ACT Customer CareVerified User
on Jan 17, 2016
Verified Support

Dear Alloysius Kevin,

We will look into your issue and get in touch with you.

Warm Regards,
ACT Fibernet
!Report this post
Beam Telecom / ACT Customer CareVerified User
on Jan 18, 2016
Verified Support

Dear Alloysius Kevin,

The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in. Thanks

Warm Regards,
ACT Fibernet
!Report this post
Ba basavaraj111
on Jan 24, 2016


same problem here...
i have 2 connections...

my id's are
11055973
11086625

and i want my usage details of both the accounts...

resolve this by tomorrow itself...
!Report this post
Beam Telecom / ACT Customer CareVerified User
on Jan 25, 2016
Verified Support

Dear Sir,

The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in. Thanks

Warm Regards,
ACT Fibernet
!Report this post
Sh Shrey M
on Feb 5, 2016


This appears to be a widespread issue. ACT surely is involved in something fishy here. I have been getting my FUP exhausted pretty early every month for past few months. Even with very little usage, i have 10 Gb used up in 5 days of feb. I don't know what they mean by "your grievance has been resolved". Anyone wants to share what their response was to complaints?
!Report this post
Beam Telecom / ACT Customer CareVerified User
15 hours 18 minutes ago
Verified Support

Dear Shrey M,

Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet
!Report this post
Vi Vishal1997
10 hours 25 minutes ago

What's going on? It's just been 6 days since my fup reset and it already shows 51 gb is used up? Are you kidding me? Fix this issue please. Please stop tampering with our fup. I've barely downloaded 2 Gb of stuff and it shows 51gb done. Reslove it ASAP please.
Id[protected]
Sorry my account id was wrongly mentioned in the previous post .. This is the correct account id --------


i have the similar problem,
my account id is 1353942 . subscribed for ACT lightning package of 75gb. i was using ACT broadband for 2 years in chennai with absolutely no problem .

It has been 1 month since I installed ACT IN BANGALORE and this month it shows I have used up 75 gb in 6 days !!! Is it even possible with just one person at home checking email !! And I use my internet only after 8pm at night . This is criminal and cheating and needs to be taken up seriously .
My internet is so slow now that I cannot even check email .
I don't plant to continue with this ACT broadband if this is the pathetic service and absolute cheating which goes on

my mail id is [protected]@gmail.com and please get back to me ASAP.

Dear Vishal,

We will look into it and get in touch with you.

Warm Regards,
ACT Fibernet

Yesterday I complained about my account . Now the same thing has happened in my parents place account id[protected] !!! Wow .. I checked last night it was 12 Feb today morning 77gb . ACT BROADBAND is completely screwed up . same thing happened to my house day before yesterday .. Complete cheaters ACT BROADBAND . I will not recommend anyone ACT BROADBAND to anyone anymore . Fraudsters . My email id is [protected]@hotmail.com


Two accounts in different places in Bangalore same problem -- ACT BROADBAND IS CHEATING CUSTOMERS ..

Account id 11527912
Account id 11485864

my account ID is 11485864 . I have been a user of ACT broadband in cheenai for 2 years and have had no problem . The second month of my connection in bangalore and overnight my data is showing 17gb to 77gb overnight . It is humanly impossible for it to have been used up overnight . I had filed a complaint on 8th feb and was promised action in 24 hours . After hours and hours of calling and talking to customer care executives nobody has resolved this problem . This is absolute SCAM and FRAUD by ACT broadband . I will now make sure all my family connections which are in ACT ( 5 or 6) will be disconnected due to this poor service and CHEATING AND FRAUD .DISGUSTING ACT BROADBAND BANGALORE . just shameful .

Dear Sir,

The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in. Thanks

Warm Regards,
ACT Fibernet

I have a 30GB FUP on my broadband connection of ACT. I monitor the complete bandwidth daily through custom open source firmware installed on my router. So every traffic in and out is monitored.

They capped on 20GB instead of 30GB and restricted the bandwidth to 512K. I have a complete stats from my router you can see. Even 512 Kbps also is too low, actually I get around 120Kbps and I have a proof of that.


These ACT guys are big cheaters.

Any ACT guy here fix the problem, otherwise will be complaining to TRAI.


My Acc: 11332342