[Resolved] ACT Fibernet — FUP Usage Mismatch | |||||
FUP status abnormally high, shows 20GB when only 7 GB was used, raised complaint (#?), called several times, spoke to the following customer service reps. I have been paying up for an extension of FUP since October 29th as I work from home too and I need the connectivity. Bhavik - Day1 Vinay - Day 2, Says '24 hrs' means '24 working hours' - (I can only laugh at the quality department of the very mediocre customer service provider act has) Sumit - Day3 And Mr.Vijay - Must mention called the next day and informed us that he was working towards resolving the issue. Baby step towards what real customer service, however, would work if he kept up his good work...didnt follow up after that... Was this information helpful? | |||||
Complaint marked as Resolved
customer support has been notified about the posted complaint. Verified Support Nov 30, 2015 ACT Fibernet Customer Care's response Dear Valued Customer, We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you. Warm Regards, ACT Fibernet | |||||
 Add a Comment | |||||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
4525
Pending
514
Resolved
2325
+91 91 2121 2121
+91 72 8899 9999
Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
View all ACT Fibernet contact information
Post your Comment