[Resolved] ACT Fibernet — Shift service to new home | |||||
Hi, We have shifted our home from Triplicane to Mylapore (Chennai). ACT promised they will facilitate the transfer of broadband service within 7 days. More than 2 weeks has gone and there is no response from ACT Chennai. Nearly after 15 days today they picked up the call and said they would new house address proof before they can do the transfer. I have no hesitation in providing the proof of new address and I don't know why ACT took 15 days to ask for it. After so much argument ACT said they will send one person today (23/11/15) to my home to help with broadband transfer. But no one turned up. I do want to cancel their service and get my caution deposit back. But ACT are neglecting to provide it. Request you to help us please. Was this information helpful? | |||||
Complaint marked as Resolved
customer support has been notified about the posted complaint. Verified Support Nov 26, 2015 ACT Fibernet Customer Care's response Dear Valued Customer, We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you. Warm Regards, ACT Fibernet Verified Support Nov 27, 2015 ACT Fibernet Customer Care's response Dear Valued Customer, Thank you for sharing your details, we will get in touch with you. Warm Regards, ACT Fibernet | |||||
 3 Comments | |||||
Comments
Customer ID: 11113712
Reply
Customer ID: 11113712
Dear Valued Customer,
The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in. Thanks
Warm Regards,
ACT Fibernet
The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in. Thanks
Warm Regards,
ACT Fibernet
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Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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