[Resolved]  ACT Fibernet — Without crossing FUP they decrease the speed.

Address:

Bangalore, Karnataka

My ACT username : 10598129 My Oct month usage : 54.18 GB (See attached image) My FUP limit : 60 GB (ACT Indulge plan) My speed was reduced to 512 Kbps on Oct 27th even before reaching FUP Limit. I called customer care several times. They said the usage details are ''delayed" by 24 Hrs and I may have reached the FUP Limit at server (Pathetic and I accepted because I don't have proofs) I've suffered with Low Speeds. from 25 Mbps to 512 Kbps even before reaching FUP Limit??? Customer care asked me to send email with attaching screenshot to [protected]@acttv.in and they are not responding!!