[Resolved]  ACT Fibernet — ACT broadband New connection Delay

Address:

Bangalore, Karnataka

Hi, User ID: 676506 I had requested for ACT broadband connection and even after 21days after activation of my user account Installation was not completed. Also when asked about the status of the Installation I did not get any answer till date. Whenever I used to call the Installation team they used to say they are visiting now and asked me to be available at home to complete Installation (this as happened almost 6-7 days/Instances). Below is the summary of events 21-Mar-2014- Application & documents submitted 23-Mar-2014: Documents accepted with note –Broadband will be connected within 10 days (Ticket no: 2326878) 30-Mar-2014: Installation person visits & confirms no port to complete Installation 30-Mar-2014 to 06-Apr-2014: Constantly following up with Installation team 06-Apr-2014: Switch box setup, without fibre optics wiring 06-Apr-2014: Complaint logged to ACT customer care for delay in Installation (Request No [protected]) 10-apr-2014 till Date: Installation team started avoiding answering my calls 11-Apr-2014: follow up call on status & since no status update, requested to speak to floor manager (Request No[protected] 11-Apr-2014: no call back from floor manager 13-Apr-2014: consistently following up with customer care for the Information/Installation & ask them to cancel Till date no update on status OR no call back from floor manager also I presume there is no connectivity available in the locality & they have processed my application to achieve their sales target. I am logging this complaint so that other Users should not be trapped in same way, also ACT broadband company should be penalized so that they do not attempt for such acts with other new customers. Regards Kiran B +91 [protected]