[Resolved] ACT Fibernet — act is cheating customers

nick84

from Bengaluru, Karnataka

Address:

560024

Account no:[protected]. I am unable to use internet from 20 march 2020 10.30 a. M. Tried contacting customer support[protected], to my horror i was unable to contact n was getting response "this no is not reachable, message i received in local language" how can customer support no be not reachable?? Is it mobile no that some person is carrying?? I tried calling nodal desk,[protected], this no was busy for alteast 2 hrs!! This shows that nodal officer is nothing but a bloody joker!! I managed to raise a complaint, sr [protected], supposed to be resolved by 21 march 2020 11 a. M but now its 5 p, m no one even has bothered to call or update!! Act is a fraud company run by some jokers and customer support doesnt exists!! They cheat by saying they have 24*7 support, try calling on their no and u will wait atleast for 30 mins!! Not sure how they have managed to get such user base where everyone is having issues but act never responds!! Trai should ban this company else this will be yes bank of broadband for sure!! They will close down taking all customer money in advance!! When companies now are asking employees to work from home, act is showing up its poor quality of service!!

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May 4, 2020

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Mar 25, 2020

ACT Fibernet Customer Care's response We regret the inconvenience caused. Please be assured that our team is looking into this.

Verified Support

Apr 03, 2020

ACT Fibernet Customer Care's response We believe that your mentioned grievance has been resolved. Kindly let us know your feedback. For any further assistance you can contact us on [protected] & helpdesk.[protected]@actcorp.in

Jun 05, 2020

Updated by nick84 No my grievance is not resolved unless I get working customer care no and due compensation paid for loss caused due to act broadband!! Internet not working for 5 days n I had to use mobile data, why should I pay for act broadband??

If you are not fraud company give me working customer care no and explain me reason for fixing issue that u claimed will be fixed in 3hrs but took 5 days !!! I need the reason

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Comments

Adrian Jude

I have purchased a ACT broadband connection, well apart from the sweet sales talks nothing has been done. It's almost been 3 weeks and no response. The customer service is 24/7, if dialed the service operator is busy or dsnt connect. I've reached to salesperson with a different no but has no knowledge about his job, says the tech team has an issue.
I've mailed the team, 2 weeks prior after cold calls with the salesperson with different no, mail from Vanitha. The ticket has been raised. No response post that. Went to the beach office at Indra Nagar, the security said it's closed and no employees but it was half shutter. Sat there, employees walking in and out. I spoke to one of the HR, smiled and said the team will call in 2 hrs. Well nothing. Nothing happens be prepared for court notice or jail time.