[Resolved]  ACT Fibernet — Bill pay

Oct 02, 2016

Updated by Raghavendranath Garlapati Please respond to my registered email id

Oct 02, 2016

Updated by Raghavendranath Garlapati @ actfibrenet : Please note that my registered mobile number will not work as I am at present in USA.

Reach me @[protected]@yahoo.co.in

please close my account as I am not using your service from 10th sep onwards. Send me the bill for 10 days and I m going to pay the amount. Also close my account and send me the final bill

Oct 02, 2016

Updated by Raghavendranath Garlapati when ever we ask for closing a request .. they will take a new request...

here is another request on sep19

[protected]

Oct 02, 2016

Updated by Raghavendranath Garlapati Hi,

I am clearly mentioning since from starting that I am not in India at present.

My India number is not working. Dont try to call me. Please only mail me.

Close the account and send me the revised bill till sep 10 or 15.
I am ready to pay half of the Sep bill but not whole bill.

Confirm me on this.

Thanks,
Raghav

On Sun, Oct 2, 2016 at 8:23 AM, ACT - Support
<support.[protected]@actcorp.in> wrote:
Dear Sir,

Thank you for contacting us.

Your request for disconnection of services has been assigned to the concerned team to facilitate action.

Ticket Number:[protected].

You would receive a call from the concerned team shortly. Please bear with us until such time.

In case of any further queries, please contact us at [protected]@actcorp.in.

In case of any future requirement for payment receipt /SOA, you could directly download from portal page :- Portal Page >>> My Account >>> View Bill option

Regards,

ACT Fibernet
Email : [protected]@actcorp.in
Website: www.actcorp.in

10/02/2016 13:20 - Raghavendra Garlapati wrote:
Hi,

I already told on 8 th Sep to close my account as I travelled to usa on 8 th Sep.

Again why you sent whole month bill.
I am not going to pay whole amount.
Send me proper bill. I can pay only 10 days for the Sep bill.
Already I talked to customer care on 7 th Sep and they told me that account will be closed.

But till now no response from your end. This is like cheating the customer.

Send bill for 10 days. I will pay for that...
Without proper bill I am not going to pay any amount till it is resolved.
I am in usa and mail me to this email I'd for any discussions.

Thanks,
Raghav

Sent from Yahoo Mail on Android

On Mon, Sep 19, 2016 at 8:17 PM, Raghavendra Garlapati
<[protected]@yahoo.co.in> wrote:
Hi,

Already one request was taken on 6th or 7th of sep month. Again why there is a need to take a new request.

Please update on this request number

[protected]

As discussed earlier my please close my account as I want abroad and I am not using your service from 8th Sep onwards. It is already disconnected. I just want a mail confirmation from you.
Please reply as soon as possible on this.

My Mobile number is +[protected]
Please don't call on my india mobile number which was registered with this account as I am in USA now.

Thanks,
Raghav


On Monday, September 19, 2016 3:51 AM, "[protected]@in.actcorp.in" <[protected]@in.actcorp.in> wrote:

Dear Customer,

This is an automatic email confirmation to inform you that your ticket number [protected] has been registered.
Account Number is[protected]
Userid is [protected]@yahoo.co.in
Ticket details for your reference
Ticket No:[protected]
Ticket Description:
Ticket Priority: Higher
Ticket Status: Pending

For any further information and clarification regarding this ticket, please call our customer support on[protected] or reply to [protected]@actcorp.in (always mention the ticket no: or account no for reference)
Regards,
ACT Fibernet.

Oct 02, 2016

Updated by Raghavendranath Garlapati Again a new request was taken and again you are mentioning that you will call me.
I am in usa now and how are you expecting that my India number will work.

Oct 04, 2016

Updated by Raghavendranath Garlapati There is no response from fibre beam till now...
When can I expect some solution from your end. It is too late as I am waiting for closing my account since from more than a month which looks silly.
Is this the way you behave with the custmer. It is really bad service from yuor end.

Oct 04, 2016

Updated by Raghavendranath Garlapati Hi,

Today I got a mail saying that my account is on hold because of payment due.

Till Aug month all payments was done by me. On sep 4 th I raised a request for closing my account.

There is no response on that till today from you.

in addition to that you sent bill for the whole sep month which is not fair and it is like cheating the customer.

I am ready to pay 15 days for sep month as I am not using your services. For 15 days it comes around 610 rs which I am ready to pay. Before paying.. you need to send me a mail saying that my account is closed and the final bill amount is 610 Rs. after that I will pay my amount.

Confirm on this as soon as possible.

Thanks,

Raghav

Oct 04, 2016

Updated by Raghavendranath Garlapati How many time I have to tell you that I am in America and my phone number will not work.
This is my usa number +[protected]. plz call to this number

Oct 04, 2016

Updated by Raghavendranath Garlapati please response and close my issue asap

Oct 05, 2016

Updated by Raghavendranath Garlapati Waiting for response from beam

Oct 06, 2016

Updated by Raghavendranath Garlapati Will anyone from actfibernet provide some solution on this

Oct 08, 2016

Updated by Raghavendranath Garlapati ACT - Support
support.[protected]@actcorp.in
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Ticket Registered(10)
[protected]@in.actcorp.in Dear Customer, This is an automatic email confirmation to inform you that your ticket number [protected] has been registered. Account Number is[protected] Userid is [protected]@yahoo.co.in Ticket d
Sep 19 at 2:21 PM
Raghavendra Garlapati <[protected]@yahoo.co.in>
To Actcorp Info Sep 20 at 6:47 AM
Hi,

Already one request was taken on 6th or 7th of sep month. Again why there is a need to take a new request.

Please update on this request number

[protected]

As discussed earlier my please close my account as I want abroad and I am not using your service from 8th Sep onwards. It is already disconnected. I just want a mail confirmation from you.
Please reply as soon as possible on this.

My Mobile number is +[protected]
Please don't call on my india mobile number which was registered with this account as I am in USA now.

Thanks,
Raghav

Show original message
Reply Reply to All Forward More
Raghavendra Garlapati <[protected]@yahoo.co.in>
To Actcorp Info Oct 2 at 1:20 PM
Hi,

I already told on 8 th Sep to close my account as I travelled to usa on 8 th Sep.

Again why you sent whole month bill.
I am not going to pay whole amount.
Send me proper bill. I can pay only 10 days for the Sep bill.
Already I talked to customer care on 7 th Sep and they told me that account will be closed.

But till now no response from your end. This is like cheating the customer.

Send bill for 10 days. I will pay for that...
Without proper bill I am not going to pay any amount till it is resolved.
I am in usa and mail me to this email I'd for any discussions.

Thanks,
Raghav

Sent from Yahoo Mail on Android

Show original message
Reply Reply to All Forward More
Raghavendra Garlapati <[protected]@yahoo.co.in>
To Actcorp Info Oct 2 at 1:36 PM

Sent from Yahoo Mail on Android

Show original message
Reply Reply to All Forward More
Raghavendra Garlapati <[protected]@yahoo.co.in>
To nodalofficer.[protected]@acttv.in Oct 2 at 2:28 PM
Hi,

There is a request for closing my account on 4th sep, and I also called customer care for closing the account.
SR no is
[protected]

Till now there is no response from customer care and I got full month bi and that too without closing my account.

I am ready to pay for only 10 days for sep month and I will not going to pay any amount after sep 10.

At present I am in usa and it is not fair for you in sending the bills. How are you expecting me to pay bill without using your services.

Please check my earlier mails and settle this issue asap.

I am not in usa and please respond only thru mail and my India number will not work.

Thanks,
Raghav

Show original message
Reply Reply to All Forward More
ACT - Support Dear Sir, Thank you for contacting us. Your request for disconnection of services has been assigned to the concerned team to facilitate action. Ticket Number:[protected]. You would receive a call from
Oct 2 at 6:55 PM
Raghavendra Garlapati <[protected]@yahoo.co.in>
To ACT - Support Oct 2 at 8:00 PM
Hi,

I am clearly mentioning since from starting that I am not in India at present.

My India number is not working. Dont try to call me. Please only mail me.

Close the account and send me the revised bill till sep 10 or 15.
I am ready to pay half of the Sep bill but not whole bill.

Confirm me on this.

Thanks,
Raghav

Show original message
Reply Reply to All Forward More
Raghavendra Garlapati <[protected]@yahoo.co.in>
To ACT - Support Oct 4 at 8:58 AM
Hello,

Will someone update on this.
Don't play games with the customer

Thanks,
Raghav

Sent from Yahoo Mail on Android

Show original message
Reply Reply to All Forward More
Raghavendra Garlapati <[protected]@yahoo.co.in>
To ACT - Support Oct 4 at 7:13 PM
Hi,

Today I got a mail saying that my account is on hold because of payment due.
Till Aug month all payments was done by me. On sep 4 th I raised a request for closing my account.
There is no response on that till today from you.

in addition to that you sent bill for the whole sep month which is not fair and it is like cheating the customer.
I am ready to pay 15 days for sep month as I am not using your services. For 15 days it comes around 610 rs which I am ready to pay. Before paying.. you need to send me a mail saying that my account is closed and the final bill amount is 610 Rs. after that I will pay my amount.
Confirm on this as soon as possible.

Thanks,
Raghav

On Monday, October 3, 2016 10:28 PM, Raghavendra Garlapati <[protected]@yahoo.co.in> wrote:

Hello,

Will someone update on this.
Don't play games with the customer

Thanks,
Raghav

Sent from Yahoo Mail on Android

On Sun, Oct 2, 2016 at 9:30 AM, Raghavendra Garlapati
<[protected]@yahoo.co.in> wrote:
Hi,

I am clearly mentioning since from starting that I am not in India at present.

My India number is not working. Dont try to call me. Please only mail me.

Close the account and send me the revised bill till sep 10 or 15.
I am ready to pay half of the Sep bill but not whole bill.

Confirm me on this.

Thanks,
Raghav

On Sun, Oct 2, 2016 at 8:23 AM, ACT - Support
<support.[protected]@actcorp.in> wrote:
Dear Sir,

Thank you for contacting us.

Your request for disconnection of services has been assigned to the concerned team to facilitate action.

Ticket Number:[protected].

You would receive a call from the concerned team shortly. Please bear with us until such time.

In case of any further queries, please contact us at [protected]@actcorp.in.

In case of any future requirement for payment receipt /SOA, you could directly download from portal page :- Portal Page >>> My Account >>> View Bill option

Regards,

ACT Fibernet
Email : [protected]@actcorp.in
Website: http://www.actcorp.in/
Show original message
Reply Reply to All Forward More
Raghavendra Garlapati <[protected]@yahoo.co.in>
To ACT - Support Today at 10:50 PM
Are you people mad or what.
Y ru not listening to the customer words.
All these mails will be recorded by me for future reference.

Close my account as per my sep4 2016 mail and send me the bill up to sep15 .

Then only I can pay. This is my last intimation to you.

I don't want to waste my time for your irresponsible behavior.

I[censored] want to talk to me... mail to me or call me at +1 [protected]

Do as u like..creating new ticket and all.

Thanks,
Raghav