[Resolved]  ACT Fibernet — Internet down

Address:

Chennai, Tamil Nadu, 600028

ACT broadband internet is not working since 9th Nov 15, ticket raised 16th.

Details:
Ticket no - [protected]

Since then, customer care says router problem, box issue, lines are down, lines are cut every 50m. Promise to resolve in 48 hours, 48 hours, end of day, next 8 hours, we are working Sundays too to resolve this. One response was your entire area is affected not just you!

I would be really understanding if you wouldn't ask for renewal in the middle of your server downtime!
Even when it isn't flooding in Chennai, field engineers take days to get to your issue. Stopped wasting time and money on calling customer care, waiting on hold, sending N sms to complaint resolved auto messages.

Worst part is there is absolutely no escalation procedure, max you can talk to a CC 'manager'. Customer care usually has no information on issues. They give such standard responses. My changed address has not been updated in 6 months. Have seen how field people just play football with calls. Now since probably customers are abusing then, field engineers have been asked not to respond to customer calls, cc will not give you any contact nos, only names of managers assigned is visible to them. All I want to know is if the line is ok, whether modem needs reset.
I really wonder how work from home people and people in suburbs are managing, if this is the state in Mandaveli where ACT is ubiquitous.
Praying to the broadband gods to restore my connection. Upside to the whole thing is, my kid is playing outdoors more, even if it is raining!
But seriously, CC keeps saying lines cut every 50m?!! Really hard to believe that, that too for lines hanging overhead, not deep down under.