ACT Fibernet — Complete unavailability of service

Address:

Bangalore

This is regarding my ACT Broadband service which has been down since last 3 days. Inspite of rasiing multiple tickets and escalations the ACT team has not been able to pull their act together in solving the issue. Worst, the engineers visit the house and in the pretext of saying "i will be back" they just leave the work half way thru without any communication and notification on when the issue would be solved.

In the current day scneario when everyone is working from home the ISP shuld be behaving more resposnbily in ensuring a uninterrupted service to the customer. However i see an absolute disregard towards customers.

Would ACT pay me becuase i had to take day off due to internet not availabe primiarily becuase their engineers were not able to figure out what is going on???

Pathetic experience.