[Resolved] ACT Fibernet — Customer care is worst

marut59

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Hi I am continuously had a problem with internet. Yesterday 19 Nov14 the Internet is completely down and saying the fibre cable is cut in surrounding areas but till today it was not resolved the [email protected] Am I am calling customer care guys (no is [protected]) but every one saying that it will be resolved by 2hr...but its 23 hrs to me with out resolution. Customer service is worst, I have called customer care 7 times, I didn't get solution till now. Our Account number is 676673 Nobody is telling the exact issue, they just forwarding issue to other technician, each customer executive telling the blah blah story and just putting hold and disconnecting the phone. I have asked the customer service people so many times that I want to speak to higher authorities they always tell that they are really busy and will arrange a call back and this never happens..I spoke with some of the beam Exec (Mahesh, Shyamala & Ragunath) and these guys are also use less.. with regards Maruthi.

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

The problem has resolved on 20 nov 14 @ 11Am.. After that the beam executive has called and ask the status of internet. what is the use...? the problem is completely resovled he has called and asking the status. When it is problem the customer executive has to respond and have to tell the exact status. it means i came to understand when the incident occurs (like fibre cut, collision) the customer executive doesn't know the exact status simply they say blah blah stories and close the call otherwise they put hold for long time. it is not right way to give the status like these. maruthi

customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2014

ACT Fibernet Customer Care's response Dear Maruti,

We regret the inconvenience caused and thank you for sharing your Account ID. We will look into the issue and get back to you.

Warm Regards,
Beam Fiber