ACT Fibernet — Customer service at its worst | |||||
Executives from act fibernet doesn't respond to you nor atleast listen to us. They will do what ever they think or how it is beneficial for their incentives. Initially they have raised the request for activation without intimating to me for which i informed them earlier to active after 15 days. I've been following up for activation for 20 days later. Now i came to know that they have internally raised a request for cancellation without my consent. This is how they behave and treat the customers.. They have tested my patience. Regards, Guru. [protected] Was this information helpful? | |||||
|
customer support has been notified about the posted complaint. | |||||
 4 Comments | |||||
Comments
Dear GuruMurthy Mogalapalli,
The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on[protected] or write to us at [protected]@acttv.in if you have any other queries. Thank you for your cooperation.
Warm Regards,
ACT Fibernet
The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on[protected] or write to us at [protected]@acttv.in if you have any other queries. Thank you for your cooperation.
Warm Regards,
ACT Fibernet
Very bad experience with the Bangalore ACT customer service guys, My account has been re-activated without my knowledge and most surprising this is that it is being used. I don't have the router connected nor the wire connection, how can I use it. Now I am getting calls every day thrice asking me to pay the bill and each time different customer service guys call me to ask even after raising a ticket.
Not sure why they call even there is a complaint ticket pending. I think the management has to rethink their process of handling the complaints.
Not sure why they call even there is a complaint ticket pending. I think the management has to rethink their process of handling the complaints.
ACT fibernet. They are cheaters. They promised me new connection within 2 days if there is a customer nearby if not it will take max 7 days means within 7 days the connection will be given . Now 10 days was not enough for them to provide connection. If I dial the person Who asked me to pay in advance for the plan will not pick the call at any cost. Please be careful with ACT. My enquiry id[protected]. Registed mobile no [protected].
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
4525
Pending
514
Resolved
2325
+91 91 2121 2121
+91 72 8899 9999
Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
View all ACT Fibernet contact information
We regret the inconvenience caused, we will get in touch with you.
Warm Regards,
ACT Fibernet