[Resolved]  ACT Fibernet — Deficiency of service by act and some mischief at network switch in the box

Address:	Hyderabad, Andhra Pradesh, 500044
Website:	www.actcorp.in

I have been subscribing to act fibernet for the last 2-3 years. Of late, i am facing a serious issue for the last one month with respect to my connection. Somebody is doing some mischief at the box that is installed at our residence. The box consists of a network switch which has around 8 ports. The incoming ports are more than the number of ports available at the switch. So they are removing my cable from the switch and inserting the other one. For that reason, i am not getting internet connection as my cable was intentonally removed though i paid the bill for the next 6 months cycle in full payment.

This is a serious mischief done by the executive or concerned authorities from act fibernet. I have escalated this issue to the nodal team and appeallate authority and they made sure that this would not happen again. But it is of no use to me. Again it happened in less than a fortnight.

They are deliberately cheating the customer after paying the amount. Who will pay for the days that i did not have internet connection.

It is a 100% mischief done at the network swith available in the box.

Please make sure to prevent this type of cheating incidents in future from isp.

Act fibernet:[protected]

Nodal officer: nodalofficer. [protected]@actcorp.In

Appellate authority: appellate. [protected]@actcorp.In;

Atria convergence technologies pvt ltd.
Hyderabad office: 8-2-618/1/2, road no.11,
Banjara hills, hyderabad-500 034. Ph.:[protected]