ACT Fibernet — Delaying installation

I am writing to express my deep disappointment and frustration regarding the delayed installation of my broadband service, which was scheduled for [03/09/2023] . My reference number for this installation is, and my account number is[protected]

I raised more than 10 tickets but the issue didn't resolved, I used hathway too but compared to Act Fibernet, hathway is better than Act

I initially signed up for your broadband service with the expectation of a seamless and timely installation process. However, the delay in providing me with the service has caused significant inconvenience and disruption to my daily activities, especially as I rely on a stable internet connection for both work and personal use.

[03/09/2023] I placed my order for broadband service with your company, and Zakeer Shaik was assured that the installation would take place within day,

[04/09/2023] The installation date came and went, but no technician arrived to set up the service. I waited patiently, hoping for a resolution.

[04/09/2023] I called your customer service department and installation agent to inquire about the delay and was informed that there were unforeseen circumstances causing the delay. However, no specific information or timeline for resolution was provided.

[05/09/2023]I followed up again with your customer service team, and I was assured that the issue would be escalated, and I would receive an update within[protected]. Unfortunately, I have yet to receive any communication regarding the status of my installation.

09/09/2023, I have yet to receive any communication regarding the status of my installation.

I must emphasize that the lack of communication and transparency from your company has been extremely frustrating. I have been inconvenienced not only by the delay but also by the lack of information regarding when I can expect my broadband service to be installed.

I understand that unforeseen circumstances can arise, but as a paying customer, I believe I deserve clear and timely updates on the status of my installation. I urge you to take immediate action to resolve this issue and provide me with a new installation date or a reasonable explanation for the ongoing delay.