[Resolved] ACT Fibernet — False billings

Noella Thomas

from Bengaluru, Karnataka

Address:	560043
Website:	www.actcorp.in

ACT Fibernet a service provided by Atria Convergence Technologies Pvt. Ltd. has multiple plans for consumers. I have am on the plan that allows for 100GB of data usage in a month.

However not even ten days into my billing cycle I get a notification from the company saying that i have exhausted my entire bandwidth.

This I believe to be false, as I have been out of town for four out of the ten days.

Further to this this is the same situation that arose last year when I was on the 60GB bandwidth plan. Believing that 60GB was insufficient owing to the frequency with which I received updates saying my bandwidth was exhausted, I upgraded to the 100GB plan.

I believe Atria Convergence Technologies Pvt. Ltd. is falsely claiming the exhaustion of bandwidth, in order to get customer to increase their billings.

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May 26, 2017

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2016

ACT Fibernet Customer Care's response Hi Noella,

We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Regards,
ACT Fibernet

Oct 10, 2016

Updated by Noella Thomas My customer ID is 486062