ACT Fibernet — Frequently net connection failures and slow speed

Address:	500036
Website:	www.actcorp.in

Hi Sir,
If you don't know how to solve the below issue, please arrange my amount back which is paid for 6 months package and close my account.
Your Malakpet Branch technicians and supervisors are Very worst fellows. They don't know how to solve the problem, Number of times I have given complaints against Net connection and speed issue. From the last month on wards I am giving the complaint continuously but NO use, I think, Your people have no knowledge to solve the problems.
Waste of time and money to call to your call center number[protected] and giving the complaint. Every time when I called to call center, call is connecting after 15 to 20 minutes with your representative, representative told me that we have more calls, that means complaints more i.e. worst service.

Yesterday I have given complaint for " No internet connection" ( this is very bad, since last month onwards, same issue). Today morning malakpet technician called me and net is coming. In the evening when I came to my home and checked the speed, It is showing 0.32MBPS instead of 10 MBPS. Again I called and sent message regarding slow speed to your technician. but his phone is switched off.
Very worst and waste persons, technicians phone numbers [protected] and [protected]

Ticket numbers : [protected] and [protected]

Issue is not resolved, please solve the issue .

We are getting trouble in download speed ( 1 to 2 MBPS instead of 10 MBPS). due to that, Unnecessarily we are loosing time and getting more current bills.
From the last month on wards we are getting frequently internet disconnections. Please change the multiple connection BOX to nearest to my building, Box having multiple connections which are in bad wiring connections.
Please send Area Manager or Equivalent person to check and verify the connections at that area.
Please find the attached screenshot for your reference.

Area : Near Asrafia high school, Old Malakpet

Account Number is[protected]
Userid is chanakya.[protected]@gmail.com
Ticket details for your reference
Ticket No:[protected] and [protected]