ACT Fibernet — Internet not working for the last 5 days

Address:

Sai Dharani colony phase 1 Nagaram Hyd 500083

I m an ailing aged sr citizen depending on net for medical nd other requirements. Its unfortunate its not working for the last 5 days. Despite reminders no responsible petson s answering but for routine sterio type recorded msgs. Never expexted this type of negligence fron a reputed one like ACT. We r using for the lat 10 years. But now we r forced to think twice to continue.
Request immediate rectification pl