ACT Fibernet — Internet not working since 9 days and counting.

kutbi

from Delhi, Delhi

Address:

Bangalore, Karnataka

Request #[protected] My internet is not working since 26th July, 2015. This is the 9th day and counting since it is not working. Customer care has stopped replying my mails. When I call them they say everything is right from our end you check yours. I don't understand how can they give such reply. They installed everything form wire to the wifi routers. I have charged for all the installation. This is very bad response. I am not a technical person to fix it. Can any help me to get through some higher authority or i should take this case to consumer court. As they take advance rent so all my dues are clear. Thank in advance.

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Comments

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Dear kutbi,

We regret to know this, we will look into it and get in touch with you.

Warm Regards,
ACT Fibernet

kutbi

from Delhi, Delhi

Thank you Indian Consumer Complaints forum my complain got heard my Internet started working but wifi is still not working even after restarting it.

ACT Fibernet Customer Care

from Bengaluru, Karnataka

Verified Support

Dear kutbi,

The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in. Thanks

Warm Regards,
ACT Fibernet

kutbi

from Delhi, Delhi

Finally today my Internet Started working.

kutbi

from Delhi, Delhi

Hello ACT Fibernet,

My internet has started working from 7th August, 2015. I would like you to give me waiver in the bill for the period of 26th July, 2015 to 6th August, 2015 for which my internet was not working. So that I can clear my bill payment immediately.

Thank you.