ACT Fibernet — Issue is not resolved and fed up with customer care

Address:

500062

Hi, i have raised a complaint with beam telecom 2 days back stating that internet link is down at my place, they have raised a tkt with high priority and told me that it will be resolved in 24hrs but its not resolved, when i called them again after 24 hrs they say it will take another 24 hrs to resolve the issue, because of this i am loosing my work and beam is so pathetic that they don't even give a update to the customer about the status of the ticket as every time customer need to follow up with them. I request to resolve this issue asap as i am loosing my work including my pay because of this issue.

Following are the details:
Ticket details for your reference
Ticket no:[protected]
Ticket description:
Ticket priority: higher
Ticket status: pending