[Resolved] ACT Fibernet — Issue resolution in 24 hrs is all lie by Beam Tele Services

nice_19

from Coimbatore, Tamil Nadu

Address:

Hyderabad, Andhra Pradesh

My ticket No is #14451499. My Internet is not working for past 2 days . I have complained to CC, Escalation Team and mailed to nodal office also highlighting that even after commitment from the CC and Escalation teams the issue still has not been resolved. To add on to this, CC and Escalation team kept lying that the issue would be resolved by yesterday. Why cant they just admit that they are incompetent to resolve the issue in 24 hours as claimed by them.Their service is pathetic and they don't care about the customer problems created by their worst services. They charge advance while half of the time the Internet doesn't work. The other Internet providers are much better. - Abhishek

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Aug 14, 2020

Complaint marked as Resolved

customer support has been notified about the posted complaint.

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Comments

Vvkcpra

from Hyderabad, Telangana

I totally agree with you, I never saw such a worst service in my life, trust me BSNL was lot better. beam is such a worst service, they do not even refund the money for internet nonworking days, the escalation department is the biggest of the joke. the moment you forward a unresolved complaint you get a sms saying "we hope your problem is resolved" and close the ticket again. am having the same problem with beam last few weeks trying to shift to poineer to see if their service is any better. or finally back to BSNL at least I get the speed they promised and line always active unlike beam where do not even know what joke service they are providing to others