[Resolved]  ACT Fibernet — No Internet Connectivity Due to Fibre Cut

Address:

Bangalore, Karnataka

My ACT broadband connection is not working since last week as there was a fibre cut for which I have already raised an complaint with helpdesk and informed them about the fibre cut.However, there has been no action taken yet to resolve this. After two days when I called to get the update they are saying me same thing that "there is a fibre cut and our team is out there to look into the issue". What surprises me most is when I ask them about the progress, they say very proudly that we have 3 working days to resolve the issue. I am not sure if they need to work on the 71th hour for every complaint ? I expect them to resolve the issue ASAP. My User Id : 10732187 A/C No : 576207