ACT Fibernet — No Internet service and complaints are nto resolved

Address:	560008
Website:	www.acttv.in

My internet connection went down on OCt 6th 2015 and when I called customer care they said it will be resolved within 24 hrs. So waited till next daya evening but the internet was still down. So called them back again and they said the same, it will be resolved next day. Asked the agent to connect to supervisro bu tthe response I got the is that the supervisor is busy and hence will arrange a callback. Waited till next day but the Internet was still down . Again called them at 7.20PM. Teh agent sait my issue wotn be resolved for next 5 days. and when asked to connect to his manager, again got the same response: Manager is busy on another call, cannot conenct to him, will arrange a call back within sometime. Again called back them at 8PM. This time the agent said it will be resolved the next day. When asked to manager, again same response: Manager is on another call, cannot connect to him. Will arrange a call back within 30 mins. But there were no call backs done and their response is so bad that they cant even understand customer problems. And there were no calls arranged from field agent or managers to atleast give a minimum update on teh status. The reason I took broadband connection is to be able to work from home and and there has been a lot of pressure during these days due to delay in my office work