[Resolved] ACT Fibernet — No internet services and false promises | |||||
Well, This is a complaint for act fibernet in chennai, tambaram east, camp road Regarding ticket: [protected] I tried to be really patient till now but let me give you an overall step by step scenerio of what happened. 1. After i received my connection i used it a few hours then the connection was disrupted. And its been 4 days now. Its not yet rectified. 2. I called customer care representatives like a zillion times. Each time they have the same set of answers. It will fixed within 2 hours or by 9 pm the same day, or engineers have not updated the field report. 3. I got to speak to one engineer, he bluntly told me he din’t know what the fault was, then he didn’t receive my call ever. Engineer details. A) prabhu jv Cell:[protected] B) another engineer: don’t know the name Cell:[protected] 4. Now after 4 days of continuous lying and false promising, i got a call from act today saying they detected the problem. Seems they have set up the switch in a private property so they turned off the act switchbox. And i was promised that this is going to be turned on by the time 9 pm ist 26 spet, 2016. Lets says in some days act fix this line what guarantee do they hold that it will not be turned off by the property owner. Now i would like to know the real time you would like to take the find the permanent resolution. Thanks and regards, Zahid h ansary [protected] /[protected] My ticket number is [protected] Was this information helpful? | |||||
Nov 4, 2016 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Sep 27, 2016 ACT Fibernet Customer Care's response Hi Zahid, We are very sorry to hear about your recent experience and assure you that this will be looked at on priority Regards, ACT Fibernet Verified Support Sep 30, 2016 ACT Fibernet Customer Care's response Dear Valued Customer, The above mentioned grievance has been resolved. For further queries you can contact us on[protected] or [protected]@actcorp.in. Regards, ACT Fibernet | |||||
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Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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Sorry to know about your experience. We have forwarded your concern to our team and they will get in touch with you.
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ACT Fibernet