[Resolved] ACT Fibernet — payment made for internet but not installed

[Resolved] ACT Fibernet — payment made for internet but not installed

P priyake from Hyderabad, Telangana

I made a payment for internet connection on may 5th and no one has come to install the servce till now. I have been calling the customer service everyday and they just say wait for 24 hours to receive a call. It's almost been a week and i have received no call and there is no connection. I even sent emails and it's been 4 days. There is no response from them too. I am not knowing whom to approach to get the issue resolved. I want someone to either provide the connection or to cancel and give me full refund. Reference id actb[protected] Was this information helpful? No (0) Yes (0)
May 13, 2019 Complaint marked as Resolved I called customer care on Saturday and was yet asked again to wait for 24 hours. I had no choice but to write an email to the nodal officer (e-mail address is on their website) and the appellate authority and to my surprise, they responded immediately and arranged for a call from the concerned team. I got the installation done today. Though I am happy that the nodal team responded, I am still upset that the customer care did not take any ownership to resolve the issue. ope they give proper training to these reps and improve co-ordination between their teams. customer support has been notified about the posted complaint.
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