ACT Fibernet — Poor Customer Service & Unethical Behaviour

Address:

Bangalore, Karnataka

This is a serious issue against ACT Internet Broadband service[protected]. My Username is 11267312 and it is a new internet connection I have taken 2 weeks back. Right from day 1, there has been a frequent disconnection of the network which I ignored. 2 days back, the connection was completely OFF and that is when I raised a complaint to the customer service team - (req no - [protected]) I have had multiple conversations since yesterday with customer service team, technicians etc but have not got a convincing answer and was told by everyone that 'Have informed the team, they are working on it, problem will get resolved soon' Few mins back I got a call from ACT CC stating that there is some access / permission issue because of which they can't continue with the connection so they will disconnect the services. Now this is completely UNACCEPTABLE. How can they give me connection without a proper due diligence (initial checking of box or connectors in the building) and give me this response after 2 weeks of access. Because of the foolishness of some technician (Nagendra - [protected] & Ranga - [protected]) and the sales guy (Sagar - [protected]) why should I suffer? - Why this check was not done by ACT before giving connection? - Why ACT technicians don't give response on phone? - Why it takes so much of time to understand the issue by technicians (2 days in my case)? - Why a customer should suffer because of their INTERNAL incapability/ issues? - Why they can't put a separate box if they have an extra connection (that is for what we pay them) Because I have taken ACT service, I had disconnected my previous connection :) so now I don’t have any internet connection & it is all because of ACT's highly inefficient people and process. Because they can't give me the service now, I demand a serious apology (in writing and a call)from a SENIOR personnel with an explanation of the case. Also, I need a complete REFUND of the annual subscription amount in the next 3-4 days (Rs 14, 350). Today's date & time - 29th July, Wed, 5:00 PM Shahzeb - [protected]