[Resolved]  ACT Fibernet — poor internet connectivity.

Address:	Bangalore, Karnataka, 560066
Website:	www.actcorp.in

This is to bring the worst customer service by ACT fibernet in resolving issue.

This is regarding the ticket no. [protected] which is raised for internet connection issues from 28-Jan-2018 onwards. This is really sad to see ACT is not able to provide solution for almost 9 days till now. Not sure for how many days this issue will prolong. First 3days when issue started, it belonged to junction box installation which is delayed. After 3days even the box is installed the internet connection is worst with download 0.05 MBPS. Then I called customer care many times, they simply raise a ticket and to my surprise the ticket will be closed saying the issue is resolved. When I asked Customer care, they said back-end team worked and fixed the issue with is not true. They are lying.

Yesterday (on 4feb2018) one of ACT technician finally visited my home after 8 days of compliant. He did all jugglery work initially to blame my laptops/mobiles for not having connection. But he failed to prove it and told me that the root cause is regarding the junction box which is far from my location. I dont know whether he is correct or not. But if this is true, then it is clear example that ACT so called back-end team is not checking properly. The ticket is closed many times stating that the issue is fixed from back-end team. Now I came to know that back-end team is not working properly after ACt technician confirmed the issue with junction box. Then today (5feb2018) another ACT technician came home 9th day of issue. He also did all useless checks with my laptop and cables and could not fix the problem.

There is no action taken on this issue till now and its been 9 days today that issue has not resolved. Is this the way you ACT guys work? Is it ethical even after paying amount, you guys are not at all bothered about resolving issues. This shows your poor efficiency. Your ACT team is more concentrated only on money to get maximum number of connections, but not on issue resolution. You give damn for customer issue resolution. I sent mails to ACT nodal officer, appellate officer also on this issue, but they never responded. This completely looting money from people. Since no customer files any case or FIR, ACT kind of people does not care anything. They are least bothered since it does not create them any legal problems. All por work in customer issue resoltuion...useless customer care people and waste technicians and so called invisible back-end stupid team.

I had 15 days new born baby with me. Hope everyone knows how critical work from home during this time to look after any emergencies for new born baby and mother. Since there is no internet connection, I am not able to work from home and I have to run from office to home whenever my baby is not well or any emergency. Can you see the pain I am facing?