[Resolved] ACT Fibernet — Shift to a new address in bangalore | |||||
Using ACT Broadband from past 1 year, now after shifting to a new address gave a request to shift the connection. Customer care said will be done within 7 days. On 8th day when I called they said I have to submit documents and they will check for Feasibility of the new address. After 2 days again when I called they said its Feasible and I have to pay 500 for shifting charges. I agreed. After 3 days there was a person who collected 500 Rs and said connection will be done in 2 days. From then now even after 25 days they are still arranging for the connection. There was 2 visits by wiring guy but he said there is no CX box nearby, hence he has to inform CX box team to follow up and went back. After 2nd visit said the same thing that CX box team said there is a box and you go find it but he was again unable to find it and went back. Service of ACT is hopeless and I want the shifting charges and This month's payment back which I had paid long back. Really hopeless co-ordination between teams and customers have to suffer even after paying 800 monthly bill, 500 shifting charge and the worst is calling to their landline service number which takes atleast 5 minutes to connect. Was this information helpful? | |||||
Complaint marked as Resolved
customer support has been notified about the posted complaint. Verified Support Nov 29, 2015 ACT Fibernet Customer Care's response Dear Valued Customer, We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you. Warm Regards, ACT Fibernet | |||||
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+91 91 2121 2121
+91 72 8899 9999
Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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