[Resolved] ACT Fibernet — Shifting of connection not done even after 3 weeks since the request was raised | |||||
HI ACT Team, I am using ACT broadband since 1 year and I raised a shifting request in the 1st week of march via ACT App and the ticket was closed without doing the shifting and my account was reactivated . But the internet at my new location never worked . After following up with numerous calls on customer care and act engineers I came to know that the shifting team did not do the shifting and just closed the ticket and activated the account . As per recent information from one of the engineer the connection is still active at my old location and at my new location net is not working since last month . Every time I call customer care they say that we are arranging a call from field shifting team which never comes . Also I came to know that on the new location there is no free port available and I don't know how the shifting team confirmed that the shifting has been done . This is really pathetic I am in such a awkward situation wherein my account is active and i have paid the bill for the month but I am not able to use the internet services Please get this issue resolved asap . Phone number registered with my ACT Account : [protected] User ID :[protected] Account Number : 1372029 Email : [protected]@gmail.com Was this information helpful? | |||||
Apr 26, 2017 Complaint marked as Resolved customer support has been notified about the posted complaint. Verified Support Mar 26, 2017 ACT Fibernet Customer Care's response Dear Valued Customer, The above mentioned grievance has been resolved. For further queries SMS TC HELP to[protected] from your registered no. Regards, ACT Fibernet | |||||
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