[Resolved]  ACT Fibernet — Unethical Behaviour

Account Number[protected]

YUPP TV Scope pack activated by along with ACT Fibernet new connection without my consent on 13th September 2022, there was no request from my side

This service was not even used by me, it requires a separate application to be installed to be used, which was never done by me on any of my devices

It's free service for 1st month with new connection, after that this service was continued without even asking whether to continue it or not, now I have received it's bill on 13th October, charging for whole next month in advance

Unable to see any details of this service in ACT Fibernet application, had asked customer care to deactivate this service and requested multiple times to revoke these charges
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Nov 28, 2022
Complaint marked as Resolved 
ACT Fibernet customer support has been notified about the posted complaint.
Verified Support
Oct 24, 2022
ACT Fibernet Customer Care's response
Hi Bhavesh, we regret the inconvenience caused. Please be assured that our team is looking into this.
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