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ACT Fibernet — Voip service not working

Voip service is not working from past 4 days no resolution was given

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Multiple call made no resolution given waited for long time they are just playing with their word
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Comments

Hi, we regret the inconvenience caused. We will arrange a call back from our concerned team.
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Haseeb07's [Complaint's author] reply, Aug 18, 2022
Every day there is same drama they call and ask ur vpn issue is fixed however i do not have any vpn issue i have voip issue even now iam logged in through my mobile data and working i dont feel its right you guys are charging and not providing the services what i needed they say we will call back at 6.30 they call at 3 this is call back policy what act follows then close the case stating cx was not reachable . If this cannot be resolved please now iam not gonna call or raise any request please close the account its waste for me when i dont get service remaining days amount you guys refund me i will recharge my phone and log in as iam doing from past 2 weeks
Haseeb07's [Complaint's author] reply, Aug 18, 2022
Either solve this issue by tommorw if it is still happening i want to close service and get amount back for the remaining days
Spoke with Mohammad Adil location hyderabad agent is questioning me that prove that you have this issue from two weeks this is the wonderful service i request all you guys using act see the service and decide to continue or not with such a worst internet provider. Issue was resolved automatically by morning some one from technical team called and did some changes in laptop using any desk what was working even that is not working now i just want act people to call me get this service disconnected and get my amount refunded
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