ACT Fibernet — Worst helpdesk and customer care team| worst service|no response from act team | |||
ACT broadband has the worst help desk team, they never respond to the customer queries and complains.To contact them you have to wait for minimum of 10 minutes to talk to them on call and then they will say that they have escalated the issue but they do not provide any contact of concerned person so you end up disconnecting the call and issue unresolve. I am not able to access the internet since a long time. I called on customer care number, sent mail, i tried evry thing but my issue has not been resolved. I am facing this issue evry now and then. within last 20-25 days i am facing the problem twice or thrice. Last month for approximately 5 days i could not access the internet because it took lot of time for them to check and resolve the issue. I reopened the ticket twice and thrice then 6th day they resolve the issue. This weekend again similar kind of issue appeared and till now no response or resolution from customer casre. Your service Sucks. I would like to inform you that i am not going to pay any bill and if you are not willing to resolve the issue permanently then i would suggest you to please go ahead and disconnect my connection, because why should i pay for a service which i am not getting correctly.My plan is 30mbps but i hardly get the speed of more than 1 or 2 mbps. customer number: 11224370 account number:1201062 Regards Mritunjay Kumar mob:+ 91 [protected] Was this information helpful? | |||
customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Valued Customer,
The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in. Thanks
Warm Regards,
ACT Fibernet
The above mentioned grievance has been resolved. For further queries you can contact us on [protected] or [protected]@acttv.in. Thanks
Warm Regards,
ACT Fibernet
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+91 91 2121 2121
+91 72 8899 9999
Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
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We apologize for the inconvenience caused, we will get in touch with you.
Warm Regards,
ACT Fibernet