I have an internet connection with ACT Fibernet with Acc no[protected] from past 7 years. I am really suffering with the worst service as they provided from past 2 months. From the Past 1 month I raised more than 12 tickets and I requested them everytime to change my cable to another router. But they are not listening their words and simply came and resolve the issue and close the tickets everytime. I am online software trainer and I had lot of sessions(each 1 hour) atleast 8 per day. I vexed with their service. Every customer care executive and every technician was not doing their job correctly and If I ask them there is no proper response and talking with me with very negligence. who is responsible for this? I want to file a complaint on them through Consumer Forum. From the past 1 week they raised around 6 complaints and they are not concentrating for the permanent solution. As I have lot of sessions on daily basis with my students. with this worst service How can I continue? Everytime they are requesting me" we wont repeat it again". but they are doing the same. I am facing lot of issues with them and I need a permanent solution and Please take an immediate action on this.
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Sep 3, 2022
Complaint marked as Resolved
ACT Fibernet customer support has been notified about the posted complaint.
Verified Support
Jul 31, 2022
ACT Fibernet Customer Care's response We regret the inconvenience caused. Please be assured that our team is looking into this.
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