ACT Fibernet — Worst service provider | |||||
Hi, I have taken new connection of ACT fibernet on 6-Mar-2016 disconnecting my old BSNL connection, after hearing from everyone that private sector services are better. I have taken a package of 6 months and paid all the amount and installation amount on the same date. But lately I realized, it is the worst service provider I have ever seen. - Since the date of installation, for alternate weeks I am facing issues with internet connectivity. - I have logged escalated complaint to their costumer care many times. - The costumer care number doesnt not connect always, we have to hang on the phone for 30-40 mins to reach to them, and that to it is chargable. - It has created me both financial and mental losses. They are not able to provide any permanent solution to the problem. Really fed up with them. I want my money to be refunded if the problem persists. Was this information helpful? | |||||
|
customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Comments
Du duke455
on Apr 28, 2016
The so called act is nothing they take so much pride in their speed which is worthless if its gonna last for only 8 days.They do a lot of miscalculations in ripping off customers.they should get an award for ripping off people.Nobody could beat them.50 gb got over within 8 days and i was only at home for 4 days.Act Means "the act of ripping off people.
Reply
Sa SapnaKundapur
on Apr 28, 2016
Customer ID :1447252
Reply
Beam Telecom / ACT Customer CareVerified
on Apr 29, 2016
Verified Support
Dear duke455,
Please share your Customer ID or registered contact number and we will get back to you.
Warm Regards,
ACT Fibernet
Reply
Beam Telecom / ACT Customer CareVerified
on Apr 29, 2016
Verified Support
Dear SapnaKundapur,
Thank you for sharing your details, we will get in touch with you.
Warm Regards,
ACT Fibernet
Reply
Sa SapnaKundapur
on May 2, 2016
Where the issue is solved?
I did not received my refund yet.Please Don't post simply that you solved the issue.
Reply
Sa SapnaKundapur
on May 3, 2016
I can't share my contact number here. call to my registered number from 9am to 6pm
Reply
Beam Telecom / ACT Customer CareVerified
on May 3, 2016
Verified Support
Dear SapnaKundapur,
We have tried calling you, but were unsuccessful. Request you to share an alternative contact number or a favourable time.
Warm Regards,
ACT Fibernet
Reply
Sa SapnaKundapur
on May 4, 2016
What you mean by unsuccessful. If you tried calling me then only there it arises. I am getting all calls. Stop posting nonsense. If you continue this kind of services, surely the day is very near to you loose all your customers and shut your company.
[protected]@yahoo.in it's my email id if you really unsuccessful in calling, kindly mail me I will reply!
Reply
Beam Telecom / ACT Customer Care's response, May 4, 2016
Dear SapnaKundapur,
We regret the inconvenience caused. Please be assured, we will get back to you.
Warm Regards,
ACT Fibernet
Sa SapnaKundapur
on May 4, 2016
Pissed of by your service. Please People don't ever take ACT Fiber net. They are irresponsible and least bothered about their customers.
Reply
Beam Telecom / ACT Customer CareVerified
on May 7, 2016
Verified Support
Dear SapnaKundapur,
The above mentioned grievance has been resolved. For further queries SMS TC HELP to[protected] from your registered no
Warm Regards,
ACT Fibernet
Reply
Sa SapnaKundapur
on May 12, 2016
Finally ACT refunded money. After complaining to Customer Care.
Reply
Re Revanth Donepudi
on May 26, 2016
No Internet/ No response from customer care from last 3 days
It is been three days that I do not have internet connectivity from ACT, I have done SMS, Calls, Emails to raise issue.. there is response for any of this communication mode. I am disappointed with this service. They have taken 1 month advance to be on safe side, to make sure they get money even customer discontinue the connection
Reply
Ra Rajakumara s
0 minutes ago
It's been almost 4 days I could not access internet. I had raised the complaint but that was closed without resolution, now for same reason had reopened the ticket but still no action on it, I was promised that it would be resolved max by 24 hours and if not I can escalate it to next level. But when I spoke to customer care representative today got worst reply seriously never expected this and it's really a worst service ever seen. In a month now a days more than 4 complaints But bill amount no changes charged for full bill cycle without proper service??!!
Du duke455
on Apr 28, 2016
The so called act is nothing they take so much pride in their speed which is worthless if its gonna last for only 8 days.They do a lot of miscalculations in ripping off customers.they should get an award for ripping off people.Nobody could beat them.50 gb got over within 8 days and i was only at home for 4 days.Act Means "the act of ripping off people.
Reply
Sa SapnaKundapur
on Apr 28, 2016
Customer ID :1447252
Reply
Beam Telecom / ACT Customer CareVerified
on Apr 29, 2016
Verified Support
Dear duke455,
Please share your Customer ID or registered contact number and we will get back to you.
Warm Regards,
ACT Fibernet
Reply
Beam Telecom / ACT Customer CareVerified
on Apr 29, 2016
Verified Support
Dear SapnaKundapur,
Thank you for sharing your details, we will get in touch with you.
Warm Regards,
ACT Fibernet
Reply
Sa SapnaKundapur
on May 2, 2016
Where the issue is solved?
I did not received my refund yet.Please Don't post simply that you solved the issue.
Reply
Sa SapnaKundapur
on May 3, 2016
I can't share my contact number here. call to my registered number from 9am to 6pm
Reply
Beam Telecom / ACT Customer CareVerified
on May 3, 2016
Verified Support
Dear SapnaKundapur,
We have tried calling you, but were unsuccessful. Request you to share an alternative contact number or a favourable time.
Warm Regards,
ACT Fibernet
Reply
Sa SapnaKundapur
on May 4, 2016
What you mean by unsuccessful. If you tried calling me then only there it arises. I am getting all calls. Stop posting nonsense. If you continue this kind of services, surely the day is very near to you loose all your customers and shut your company.
[protected]@yahoo.in it's my email id if you really unsuccessful in calling, kindly mail me I will reply!
Reply
Beam Telecom / ACT Customer Care's response, May 4, 2016
Dear SapnaKundapur,
We regret the inconvenience caused. Please be assured, we will get back to you.
Warm Regards,
ACT Fibernet
Sa SapnaKundapur
on May 4, 2016
Pissed of by your service. Please People don't ever take ACT Fiber net. They are irresponsible and least bothered about their customers.
Reply
Beam Telecom / ACT Customer CareVerified
on May 7, 2016
Verified Support
Dear SapnaKundapur,
The above mentioned grievance has been resolved. For further queries SMS TC HELP to[protected] from your registered no
Warm Regards,
ACT Fibernet
Reply
Sa SapnaKundapur
on May 12, 2016
Finally ACT refunded money. After complaining to Customer Care.
Reply
Re Revanth Donepudi
on May 26, 2016
No Internet/ No response from customer care from last 3 days
It is been three days that I do not have internet connectivity from ACT, I have done SMS, Calls, Emails to raise issue.. there is response for any of this communication mode. I am disappointed with this service. They have taken 1 month advance to be on safe side, to make sure they get money even customer discontinue the connection
Reply
Ra Rajakumara s
0 minutes ago
It's been almost 4 days I could not access internet. I had raised the complaint but that was closed without resolution, now for same reason had reopened the ticket but still no action on it, I was promised that it would be resolved max by 24 hours and if not I can escalate it to next level. But when I spoke to customer care representative today got worst reply seriously never expected this and it's really a worst service ever seen. In a month now a days more than 4 complaints But bill amount no changes charged for full bill cycle without proper service??!!
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
4525
Pending
514
Resolved
2325
+91 91 2121 2121
+91 72 8899 9999
Golden Heights, 59th "C" Cross, 4th “M” Block, Rajaji Nagar, Bengaluru, Karnataka, India - 560010
View all ACT Fibernet contact information
We apologize for the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.
Warm Regards,
ACT Fibernet