Action India Pvt. Ltd (Cross Roads) — Fraudulent Sales

Address:

New Delhi, Delhi

I have a membership with Crossroads on a Maruti-Alto car which expires in November, 2014. On 21st December, 2013, the broke down and my mother who was driving the car called for help. The agent on the call told her that there is no membership and they would charge her in spite of the fact that we have a membership already. Being worried and not aware what to do, she agreed to this. A new card was issued on the same car and she was charged Rs. 850. After being made aware of this matter, I called the customer support instantly who asked me to email the details. Since then, for past 4 months the company has been avoiding my calls. An executive even hung-up the call on me when I asked for the manager. Is this how low a company can go? I need my money refunded and they are just avoiding my calls? My card numbers are : 90428480/946 and 90420393/727.