Adani Gas — Advance payment not credited

Dear Sir/Madam,

Refer to subject, customer ID: [protected], we made an advance payment of Rs 5, 618 (payment receipt attached) but the advance payment is not credited/updated in our customer ID. Hence in the bill ‘Rental charges’ and ‘Security charges’ are added and accumulated which we are not liable to pay.

We have contacted customer care (Customer care Ph:[protected], official person: Ms. Chinju) multiple times and proper action is not yet taken to reverse those wrongly added charges. Every time when the bill is generated those charges are added and we are paying only the usage charges and VAT charges, as advised by your customer care official.

Recently we got a letter regarding the disconnection of our connection and still your team told us not to pay the Rental and Security charges they will be reversing the same, but no action is taken.

Hence we request you to kindly look into this matter and do the needful ASAP and update us accordingly. Also please note that we have one more connection, ID: [protected] in which the things are perfect (advance payment is of this ID too

attached)


Thanks and Regards

Maimoona N M