Adhnani Power — cheque not banked to account and asking to repay with additional penalty charge

Address:

RNA Corporate Park, Near Collector's Office, Bandra (E), 400074

On 28th feb 2019 we have paid rs. 1730 to m/s adani electricity mumbai limited towards our regular bill payment, 13 days before due date.
On 6th mar 2019, they issue us a letter saying cheque dishonoured due to account blocked from bank side.
This is highly ridiculous since the bank account from which this chq is paid is a regular account from which we make the payments not only to adani but also other bills and utilities.
After speaking to the call center executive, they are asking us to make the payment online/offline and then they will issue the dishonoured cheque.
On checking with the bank, they have clearly said that no such chq was even banked and that the account blocked claimed by them is completely false.
We need a complaint booked in the name of adani electricity for cheating general users for extortion of money in guise of electricity bill payments.
Also a revised bill to be shared with reversal of penalty stating the original amount along with unbanked cheque to make the payment further.