Adishwar India Limited — Defective air conditioner from whirlpool

Address:	560086
Website:	www.adishwarindia.com

Dear sir/madam,

I purchased 2 whirlpool air conditioner from adishwar india limited, nagarbhavi bangalore on 2nd april 2016.One av was 1.5 ton another 1 ton.My 1 ton ac is defective model, idu. 42094, odu. 43053 srno: cna[protected].Before purchasing the ac ii told them that the size of my room is 12*10 and i live on 1st floor so they can give me correct ac.Mr. Gopalkrishna [protected] told me that 1 ton whirlpool 3d 6th seance 5star ac would be sufficient. So as per his advise i purchased that ac.Even they didn't inform to take aeh line they simply told me to take 15amp plug connection for the ac so i took 15 amp normal connection.Now my problem started first of all ac was delivered on 2nd april sat at 8pm. After that my calls and follow ups started for installation.On monday 4th april at 3:45pm technician came for the installation.On that night at 3am in the morning ac automatically switched off, my both the daughters were feeling very hot.Water was leaking from ac as well as ice got accumulated below the ac.Next day morning i immediately complaint to adishwar, the dealer at nagarbhavi they told that they will send the technician mean while i spoke to head office mr.Nandkishore [protected] and informed him everything.On 5th april evening technician came and they checked our ac and told us that while doing installation one part was missed out by the installation technician that's why cooling is not happening properly so he inserted that part in ac and assured us that now ac will chilled your room.On 5th night my children slept in that room and at 4am when i came from the office my daughter told me see pappa, again ac is not working and water is leaking more ice got accumulated.So again on 6th i raise the same complaint and same technician came on 7th evening(7th april thursday).This time they told me the different reason that i have not taken 15 amp plug connection from aeh so that's why ac is getting off.As ac is not getting enough power supply so they informed me to change the connection to aeh. Technician assured me that after changing the connection my room will be cool.So i called my electrician to change the 15 amp wiring to aeh connection to both the room and i got it done on 8th afternoon.After that at 4:15pm on 8th afternoon i switched on my acc to cool the room with aeh connection but till 8:30pm night it did't cool the room.Dealer (Adishwar india ltd)is not ready accept that this "whirlpool"ac is defective one.Daily they send technician and they come out witha different reason, now they are showing the reason that "there is a problem with outdoor unit(Big fan).
So i request you to conduct thorough inquiry and help me for my 1ton ac replacement.

With kind regards,
Suhas joshi
[protected]
Suhas.[protected]@gmail.com