[Resolved]  Aditya Birla Group — Balance deduction

Address:

713201

On 17th may 2016, i got a sms from the no. 51998. It was written "dear customer, you have been charged rs.3.00 and your current balance is rs.1.00." after a while i called customer care to know the reason of balance deduction. Customer care executive reply me that it has pressed some button by me. But i did not pressed any thing or any button. I tried many times to get my balance back but there server was so busy that i cant get to communicate themselves. And after the day i get to communicate themselves but the same answer i got.
My question is here whether they having wrong mechanism or they arbitrating me a lyre. If there system shows some button pressed by me then they should check out there machineries which they are using otherwise they are cheating people.
Let assume one thing they having many crore customers if they accused only one lakh people by putting such false argument how much illegal money they are earning in a second.30-40% people does not know to read a sms they even don't know customer care no or complain no. Many calls are also given from there customer care after some music instruction voice appeared and aforesaid to press some button to activate some services. If anyone get answered the call he is taking there service by knowingly. But sometime charges applied by attaining such calls.
My complaints is not only for idea cellular group but also such telecom companies who doing such cheating.
However i am subhendu mondal from durgapur west bengal. I am giving my mobile number too from which balance has been deducted.
Mobile no -[protected].
Please look into it.