Idea Cellular Customer Care

Idea Cellular Customer Care

Idea Cellular Ltd.

Windsor, 5th Florr, Off CST Road, Kalina, Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400098

Customer Care Phone Numbers and Contacts

Tollfree Phone:1 800 270 0000
Mobile:+91 95 9400 4000
+91 22 6682 0119
Fax:+91 40 6656 2222
Andhra Pradesh
Phone: +91 98 4801 2345
ccare.ap@idea.adityabirla.com

Assam
Phone: +91 36 1246 5437 / 0361-2465438
ccare.assam@idea.adityabirla.com

Bihar/Jharkhand
Phone: +91 97 0801 2345

View More Information...
Satisfactory Rating
1%
Complaints
5194
Resolved
40
Twitter Facebook LinkedIn Google+ Youtube

Idea Cellular related photos (471)

Idea Cellular Complaints & Reviews

Idea - Dongle not working

User
 Arnesh on Jul 27, 2015
Hi, This is regarding the Idea Dongle which I purchased on "20th Oct 2014". 1. It has been working since the but for the last 1 month it is not even opening the home of Idea. 2. Hence I checked with Idea service center. They verified the SIM card is active and function by inserting the SIM in mobile and see if it is showing signals or not. And the same was showing. 3. So they have told me to connect with ZTE service center as this dongle has hardware of ZTE. Issue: I am unable to find a store where I can repair this dongle. This is very frustrating there as there are no service centers...
Complaint comments Read comments Complaint category Electronics & Appliances

Idea Cellular - New prepaid SIM not activated, unable to contact 59059 for last 3 days

User
 ossjs on Jul 27, 2015
Hi Idea, I have bought new idea SIM 7721979209 on 25 July 2015 and I still haven't gotten a SMS on my alternate number! Please activate this number as quickly as possible this is taking too long. Fix this at the earliest possible chance you have. My alternate number is 9820644375 Thanks...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Idea Cellular - Fake charges on postpaid connection

User
 piyush pushkar on Jul 27, 2015
Earlier i was having nbs3g499 plan,
In that i got 1. 5 gb, i consumed around 500 mb extra,
So i supposed to pay extra for 500 mb

Then after asking customer care regarding different plan so that i can reduce my bill
So they told me activate i plan
And thats why
I changed to 599 iplan on 9th july
They didnt tell me about any extra charges and all
Now i have charged for proration charge i. E rs. 843
I dont know why idea had charged so extra
While changing subscription plan
I asked customer care for all the charges...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Idea Cellular - Blc dedicated

User
 harish naidu on Jul 27, 2015
This is harish. . My mobile nbr is 9948488048
Today at 11. 20am 264rs blc dedicated in my main blc. . Im totally unsatisfation on this network. I have no mistake in this dedication. Am asking our costmar care. Its give irresponsible answer. Plz help me refund myblcc...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Idea Cellular - Activation Of Sim

User
 vinayk85 on Jul 27, 2015
Hi, I have purchased a Idea Sim from "My idea Store, G Floor, Mangaljyot Complex, Near Jodhpur Cross Road, Satellite, Ahmedabad, Gujarat 380015" at 20th July 2015. But till now my sim has not been activated, due to this 3 time I went to store by auto but still they have not got activated my sim. When I contacted to custmer care, I came to know, they have not send my document to Idea. I also called them several times, but they are not picking my phone also. Please consider my complaint and take action against them. Regards, Vinay 7065507651...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Unnecessary charge

User
 rakesh Dhoundiyal on Jul 26, 2015
Dear sir
I rakesh dhoundiyal borl bina distt. Sagar mp. My idea mo. No. Is 9926000814. Sir my last idea bill jun 2015 is wrong. This is rs. 1407. Sir without activation of any service by me, this bill included feather charges rs 900. Sir again i clear that i am not using any additional service. I am your old customer since 2010, but i first time faceing this type of problem.
Kindly correct my bill early as possible because i can paid this bill timely.

With regards
Rakesh dhoundiyal
Mo. 9926000814...
Complaint comments Read comments [1] Complaint category Unauthorized charges

Idea - Urgently required incoming, outgoing and sms call details

User
 rajesh.pateljit on Jul 26, 2015
Dear sir

I want my mobile number 9075771632 incoming, outgoing and sms call details from 15 june 2015 to 26 july 2015
Please send me details on my email id: rajesh. Pateljit@gmail.com
Please sir it's very urgent for me.

Thanks and regards
Rajesh patel...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Balance still not Credited to account, which was wrongly Debited

User
 Sourav18111 on Jul 26, 2015
Hi, The amount of Rs 30(Rs 15+Rs 15) which was debited from my account of Mobile Number 9617984156, has still not being credited . though I am able to Use the Internet Service now, so pls credit the amount as soon as possible . Regards Sourav...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Same plan got activated twice, charged twice

User
 lucky33 on Jul 25, 2015
I am very disappointed with the service that idea give to their customers I posted complaint on 20/07 however I got a call once regarding the the same issue that guy told I'll send this issue to concerned team they'll call you tomorrow...All I got this msg...


Dear Customer, Your concern for wrong deduction could not be resolved. Kindly contact customer care. SR 1-58265608219. Thank You


they don't understand the importance of the customer. they think whatever wrong thing happens is customers fault. because their service is upto to mark....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Idea didnt refund me

User
 gajanan on Jul 25, 2015
Recently one service pack is activated on my mobile & idea deduct 45 Rupees from my prepaid account 9405191462. When I call to idea customer care & said what happened, they said to me "We cant refund you for this & if you did not understand then we have to cut this call" Before this they also deduct 3 Rupees for service pack......
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Unable to recharge my Delhi no 08505862141 and also calls have been blocked by idea.

User
 vikastiwari1984 on Jul 25, 2015
Hi. I am using idea Netsetter 3g (08505862141) for the last 3 years in delhi. But last month my data when was about to finish, I received a flash message "to get additional 35 mb dial ***, 11 rs will be deducted from ur account". I did the same. The balance was 0 but after that reduced to -11/-. It was ok that due to negative balance I wasn't able to make and receive calls but not even on 121, 198 and 12345? So I recharged with 50 or 100 rupees multiple times from ideacellular.com and paytm.com even from the retailer shop and scratch card voucher coupon for 30 rs but everytime the recharge failed....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Unethical behaviour and delay in activation of new connection

User
 ayb on Jul 25, 2015
Hi, I have taken a new postpaid idea connection number 9998036644. I made all the advance payments as well as filled out the form on 20th of this month and i was told that the new connection will be active within 72 hours. My number has still not been activated and it's been a whole week. Your customer care representatives don't resolve any problems. They don't even answer the phone. This issue has caused me a lot of trouble. I am incurring heavy roaming charges on my other number due to delay in my new idea connection's activation. I have made more than 50 calls to your representatives and nobody...
Complaint comments Read comments [6] Complaint category Telecommunications

Idea Cellular - Postpaid to prepaid migration - service withheld

User
 Anuidea on Jul 25, 2015
This is to inform you that my mobile no 7503816569 is not started yet
Even after 72 hours (As on 25 july 15) of my request (22 july 15)
Are you doing any work ??
Do you know that service interruption is not allowed for a operator and if it is the case consumer court will penalize with max amount to operator
Kindly resolve my queries or i will have to take some legal action against idea company...
Complaint comments Read comments [5] Complaint category Mobile Service Providers

Idea Cellular - Prorated charges, unethical behaviour

User
 bhaumikdesai4289 on Jul 24, 2015
Hi,
I have Idea postpaid plan Idea Proposed Plan 2_DEL.
My billing cycle is 23 of every month. I have 5GB free 3G internet in my monthly plan.
on date 10th my 5GB 3G data was about to finish. I called customer care for more data. Idea representative suggested me 1GB 3G plan for 250 rs. I did subscribe for that plan via sms and got activation message. within some hours i got message that my credit balance that was 192 got increased to about 2000 approx. I called customer care of idea for the issue they told me that we can't answer you till bill generation. one of the customer...
Complaint comments Read comments [4] Complaint category Mobile Service Providers

Idea - Not providing information of my lost number

User
 vishal.gaikwad2012@gmail.com on Jul 24, 2015
Dear Sir/Madam, This is to bring to your notice that i lost my phone which had the number 9657133992 which is registered against my name. I also have alternative number from which i called the idea customer care to block the above mentioned number. When asked about the details about the number i provided the information for verification. they took my request to block the above number. When asked about the call details about the number as to where was the last call made they denied me saying we cannot provide the details due to company policy. I told them i want to speak to your supervisor and...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Idea Network - Dont give recharge benefits

User
 prakalp kankariya on Jul 24, 2015
I have recieved one massege from idea that
Recharge with rs. 63 and get half GB 3 G data for 28 days on 21/07/2015 and I have recharged for the same. But idea has gjven half GBinternet with 6days validityinstead of 28 days. And when I called idea its customer care officer first tlld to resolve the problem and then when they call for the problem told to get Rs 50 talktime instead of validity n disconnect the call.
So please resolve my pronlem as early as possible because I dont want talktime I want the validity...
Complaint comments Read comments [1] Complaint category Internet Services

Idea Cellular - Sim disconnected, request not resolved paid all bill no outstanding

User
 Gattu krishna on Jul 24, 2015
sir,
I was applied to convert from postpaid to prepaid service for my mobile no.9959979632 on 18 july 2015(saturday) at hyderabad idea office (opposite LB Stadium), they assumed me to four day for this . After that still my no not activated, when i am calling to customer care they are not giving reply simply says meet again where submitted the documents.
I am doing job at madhira(krishna dist)its sofar to me and takes lot of time and expenditure
Requesting you to please give solution
Thanking you
Yours obediently
G Krishna
SBI Gampalagudem
Krishna...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Cheating from company

User
 sweety on Jul 23, 2015
I hv done recharge of 851rs for 3g net pack thr app which showed tht i will get 6GB data at 3g speed n then low speed unlimited data. Bt when i used 3.8gb i got sms tht my full speed data is over.when called customer care says plans changed. Bt i got sms tht on rechargd tht i will get 6gb data at 3g speed.idea hs been cheating since years.i want remaining data upto 6gb at 3g otherwise i will go to consumer court for cheating.as already i hv suffered a lot last year for fraud postpaid bills for 9months.my mobile nu.ber is 8605514188...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea - MNP refund pending for last 3 weeks

User
 Niteesh Kadu on Jul 23, 2015
Dear Sir, I wanted to port to idea, so i have done the procedure port for my existing 10 nos in your easy share plan, then after payment i was informed about the real benefits of plan, which i was not interested at all, so i canceled mnp now the refund is pending. i was called by sagar from idea 8691987777 and vikas from mnp dept idea 9594584214. They both know the status now they are not answering my calls. Akshay Dalvi 9987451708 this guy came to pick my documents and money. my cont number 9029839860 thanks and regards...
Complaint comments Read comments [3] Complaint category Other

Idea Cellular - National MNP not yet activated

User
 Gautam6584 on Jul 23, 2015
Dear Complain reviewer, I had requested My Airtel karnataka number 9008538490 to be port with idea prepaid. Request i raised via Idea portal and then local executive did contact me and they send their one of executive for further processing . The executive name who came to my door is Rahul (Mob - 9250094176) collected my voter id card, company id card copy and Rs.100/-, he given me new idea sim and lleft for further processing. Now its been 7 days but my number is not yet ported. When i am trying to conatct the main executive, number is - 9212162916, 9599775493 he is not responding, I have...
Complaint comments Read comments [2] Complaint category Other

Share this page with others

Recently Discussed

20 minutes ago
Idea Cellular
Unethical behaviour and delay in activation of new connection
8 hours 17 minutes ago
Idea Cellular
New prepaid SIM not activated, unable to contact 59059 for last 3 days
9 hours 35 minutes ago
Idea
Unregistered number
11 hours 55 minutes ago
Idea Cellular
Fake charges on postpaid connection
11 hours 57 minutes ago
Idea Cellular
Blc dedicated