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Idea Cellular Customer Care

Idea Cellular Ltd.

Windsor, 5th Florr, Off CST Road,
Near Vidya Nagari, Kalina,
Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400098

Customer Care Phone Numbers and Contacts

Phone:Idea Customer Care Toll Free Number – 1800-270-0000
Mobile:+91-959-400-4000
 +91-226 682-0119
Fax:+91-95940031181
Idea Andhra Pradesh
Contact Number – 9848012345
ccare.ap@idea.adityabirla.com

Idea Assam
Contact Number – 0361-2465437 / 0361-2465438
ccare.assam@idea.adityabirla.com

Idea Bihar/Jharkhand
Contact Number – 9708012345
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Idea Cellular Complaints & Reviews

Idea Cellular - unwanted value added services

User
 tubul on Oct 22, 2014
Dear Sir, I have purchased a new idea prepaid sim on 16-10-2014. Now on 23-10-2014, they deducted Rs 20 and Rs 5 from my account balance. I asked the idea customer care regarding the same, they said that has been deducted for game downloading. Although i have not downloaded any game not activated any value added services, still they are not refunding my balance. I am cheated by idea. Please do the needful. My mobile number is +917055530797. Regards Dibya...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea - Juice Up Service Activation

User
 Soumilya on Oct 22, 2014
Hello . Today Morning at around 8 A.M. A service called Juice Up got activated from web on my number, 9088650676 . As I have not used this service till now, I demand a full refund . Last time when I had faced such an issue, I wasn't treated well . So I'm complaining here about it . A request : please DON'T fool anyone through web activations . I'd expect swift resolvation of the issue...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - False charges by idea cellular on change of plan

User
 Karhtik kotha on Oct 22, 2014
My Idea mobile no. 9948131266. Always there was a signal problem with Idea. Even though I have taken 3G services, it has never delivered it properly. In August I have changed to I plan of higher value thinking that they may give better services on that. At that time they dint charge any Pro-ration charges. Since I am not satisfied with the Plan and no improvement in the signal, I have changed to 499 plan from 999. From here Idea started there tricks by cheating the customer.I tried to change the plan on 21st Sept., it was continuously showing "unable to process the request". Again I have tried on...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Execution of non requested services

User
 Nitin Yewale on Oct 21, 2014
Hi, i got the following message as SMS from Idea, i have not requested any such service to Idea but still i received SMS and email as well. When i wrote to Idea about the same to "9822012345@idea.adityabirla.com" but not any reply for the same asking for evidence of i am requesting the same. Dear Customer, Your request for GPRS 3G, GPRS 3G Pack has been successfully processed via C1-35289344376 for Mobile No. 9850572155 w.e.f 22/10/2014 8:25:20 AM. The new tariff will be applicable after 2 hours from now. Thank you for giving us an opportunity to service you. Previously also Idea...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - About not telling before deducing amount from my account

User
 daminee on Oct 21, 2014
Company deduced amount from my account as I exceeded to 100 sms limit. As company is deducing money you should inform it to customer that you have finished your 100 sms's and we are deducing money. These is not fair. When you are deducing money 1st you should give warning to customer. It seems like you people are just waiting for deduction....
Complaint comments Read comments Complaint category Other

Idea Cellular - Use of slang and abousive language by Idea Recovery Agent

User
 Dibya Rana on Oct 21, 2014
Idea Cellular Limited as company not only seep out my call details but also misuse that details. Your recovery agent are calling to all my most close relatives & friends, then using abusing slang language with called my Name. Today Ms. MANJU SINHA called my mom and started saying disrespectful things about my sister. She said what for you have send your daughter in Delhi, she is a whore and lot more which I cant even write. This all was to recover Rs. 600 for that number which is not in use for past couple of month because my sis is out of country and she forgot to stop this no. Before calling close...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Misuse of Contacts & Using Abuse Slan.

User
 SudipKumar_1991 on Oct 20, 2014
Idea Cellular Limited as company not only seep out my call details but also misuse that details. Your recovery agent are calling to all my most close relatives & friends, then using abusing slang language with called my Name. When I call your company’s agent, she tell me that when I pay the due amount, then she stop calling, otherwise not. So answer me IDEA ? If someone of your customers doing late payment of the timing just 2 months, then you order to your Recovery Department for doing such like this bulshit behave to the customers? IF your answer is “YES”, then I suggest all IDEA...
Complaint comments Read comments [1] Complaint category Telecommunications

Idea Cellular - Overcharges in the bill

User
 p.soparkar on Oct 20, 2014
Idea cellular is charging me VAS charge on continuous basis as I have activated my GPRS pack of Rs.100/-, This thing they are doing it from several month and by registering complaint against this several time in their complain department they are unable to resolve the same. They are charging for those site which I am not using also. Please help me for the same....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Unhappy with the Service

User
 pitu29 on Oct 20, 2014
My name is Pritam Bhagat from Mumbai I had requested for No. portability for idea. I got card from idea agency on 10th Oct. 2014. But after 10day still its not active. I am facing so much issue due to this. I called continually to agency person (Sameer 9167599345) but every time he is giving false commitment. And after 2 days he has stopped to pick my call. I am really unhappy with the idea that they have untrained agency and staff who cant resolve the customer issue. Hence finally I would like to port this no. to Airtel also I will port my other idea no also in airtel...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - my phone is not working all of a sudden

User
 jsr6201 on Oct 19, 2014
My prepaid idea celluar number is "9948753145" is not working since 18/10/2014 11.00 AM. I am unable to ring or I am not receiving any call and messages. My sim and mobile instrumnet are ok. Can you please rectify immediately. J SUBBA RAO SECUNDERABAD....
Complaint comments Read comments [2] Complaint category Mobile Handsets

Idea Cellular Company - internet

User
 tusharpinku on Oct 19, 2014
I had purchased idea cellular two weeks ago. The scheme is u get 4GB internet first four month and after 1 month 1GB 3G internet at 50% discount. Which still i didnt got.They r saying that i had recharge 9 rs internet due to which i didnt got the net benefit. but it is not written in bill. and event i wasnt informed by idea cellular representative....
Complaint comments Read comments Complaint category Internet Services

Idea Cellular - Services Barred

User
 Amar-Mishra on Oct 19, 2014
Hi Idea Customer Care, My Pune Prepaid Number -8600444824 has been barred from all services. Request you to re-activate the same. I'm travelling abroad and would be able to co-ordinate over email- amar.jiit@mail.com Please note- iv already raied issues with CutomerCare Center and Emailed MH Appellate but nothing working out. Regards, Amar Mishra...
Complaint comments Read comments [4] Complaint category Mobile Service Providers

Idea Cellular - Cancellation of Juice up

User
 B-positive on Oct 19, 2014
Sir, This is to invite your esteemable attention to the fact that in spite of booking cancellation of Juice up via sms to 155223 on 15th October, 2014, a sum of Rs.45 was deducted from my account on 16th October, 2014. This is shocking for I have been a content user of your service. Please do the needful and kindly avoid the confusion at the earliest. Anticipating your favourable action and thanking for all your service so far prince.p.joseph@gmail.com...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Outgoing is barred for no. 9092430812

User
 amritance on Oct 18, 2014
Hi, First thing i need you to know i am in roaming, My No. 9092430812 was working fine till 5:00 pm, 18/Oct/14. was major rain took place Jigani, Bangalore-Karnataka for hr and half afterwards.i noticed that i am not able to gv ring to anyone. Please address this issue on priority and get my no.'s outgoing unblock....
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Idea Cellular - Unwanted plan given

User
 gopal h r on Oct 18, 2014
I had got an loop postpaid network & switched to idea they had promised me 299 plan for new loop users which has 1000 std & local all india calls free but when i saw my first bill they had given 199 no bill shock plan which is of no use to me i had also reccomended 5 loop mobile users to idea cellular who have got these plans as i had confirmed with all of them i went to the gallery they said it is not possible i also called customer care but he aslo told the same So please see that idea aditya birla changes my plan as soon as possible When i knew this i felt i did a biggest mistake...
Complaint comments Read comments [2] Complaint category Telecommunications

Idea Cellular Limited - Not returning money due to given faulty SIM (New Connection)

User
 Arvind-Patel on Oct 18, 2014
In 35 years of my life I have never seen cheated company like Idea. I have a smart phone with micro SIM slot. Idea is not given me micro SIM and give me Normal big SIM. When I seen it, I am choking as now days All SIM are coming as micro SIM with Normal frame, I thought so it would be Micro. When I go back to Idea out-late at Gandhinagar (Guj) Sec-16 Gh Road and meet to Mr.Parth. I have explained the same. I have talked to customer care at 3:13PM to 3:32PM with Binal Makwana on 18th Oct 2014. But she didn't give me right answer, Her Behavior is not like a professionally. They don't give...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - ABOUT MY REQUEST

User
 ncjoshi on Oct 17, 2014
Dear Sir, It is very sorry to say that i did port to my no. from airtel to idea.When my no. has been port it means this no. is completely shifted to idea cellular.I have paid already one bill of Rs 1096 to Idea on due time.But on 13/10/2014 at 5 p.m. all of sudden my outgoing services did barred & i got a E-mail from Idea cellular that it is your request again on 13/10/2014 my services got unbarred again a Email.that there is my request for unbarred.Iam not understanding being a big logo of company why such type of activity was done .Second when it was happened i was on my professional tour...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Post paid to prepaid migration

User
 Anoop Madathil on Oct 16, 2014
I submit request to migrate post paid to pre paid as the confirmation from Idea call center that it will took only 1 hr down time.I submitted my documents in Idea show room Vallathol, kakkanad, Kochi, Kerala on 10/10/2014 my idea post paid connection disconnected on 13/10/2014 and i call idea call center several times didn't get any response......
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Regarding MNP

User
 govindacons on Oct 16, 2014
Dear Sr I Govinda Mittal was having the Vodafone Delhi no 9899922649.I got a call from idea a few days back(on 6 October) that if i port to idea i would get a better scheme as a festival offer and my no is one of few no who would be benefiting. The call was by Mr. Rahul from no +91-7042496215.The plan told to me was: Std calls 40p / min (which would be further 30p/min if i call to this no and have a recharge of Rs13 ) Roaming free Local calls 1p/2sec He even gave the phone to his senior and he too assured me the plan told above.Thereby I gave the necessary documents and money...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - 3g data loss

User
 shruthirehan on Oct 16, 2014
please give a solution to this problem. My no is 9393062627. i had activated 3g from my phone for 1gb for 28 days of 154₹. A few days later msg popped on my screen and when I was checking 2g data of 500 mb got activated for 96₹. I lost my 3g data of 154₹. How can this happen? Is there no way that i can use 2g on my phone and 3g on my phone by switching it to that particular data as both has got activated?. Kindly help....
Complaint comments Read comments [2] Complaint category Internet Services

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