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Idea Cellular Customer Care

Idea Cellular Ltd.

Windsor, 5th Florr, Off CST Road,
Near Vidya Nagari, Kalina,
Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400098

Customer Care Phone Numbers and Contacts

Phone:Idea Customer Care Toll Free Number – 1800-270-0000
Mobile:+91-959-400-4000
 +91-226 682-0119
Fax:+91-95940031181
Idea Andhra Pradesh
Contact Number – 9848012345
ccare.ap@idea.adityabirla.com

Idea Assam
Contact Number – 0361-2465437 / 0361-2465438
ccare.assam@idea.adityabirla.com

Idea Bihar/Jharkhand
Contact Number – 9708012345
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Idea Cellular Complaints & Reviews

Idea Cellular - bill received after connection closed

User
 Badri Mishra on Mar 31, 2015
Dear Sir, I was using a idea postpaid number 9911036229 but due to no usage i have request to idea customer care to close this connection permanently on 02.06.14 and they replied me on 03.06.14 vide SR#C1-23881347202 that the said connection has been closed. Bill dated 17.06.14 for Rs.807.25 has been paid in full. But after this they send me the bill on regular basis every month. When i informed them that the connection has been closed they why are you raising the bills then they told me that they are looking into the matter and will be resolved soon but till date (31.03.15) no solution has been...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Sim inactive

User
 Ajil Joy on Mar 31, 2015
As I am using idea sim card last 5 months.Today (31/03/2015)morning my sim card has been inactive.One day before(30/03/15) I got a message which was in hindi saying that your documents are not correct.Right now my sim card is out of service or inactive.My details are written below: Sim no:89912214400005566843 mob no:9604059347...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - SIM BLOCKED

User
 sshyam on Mar 31, 2015
Dear Sir, I am shyam sundar. i take one prepaid SIM of idea from gwalior idea showroom jayendraganj.no. is 8963937534. after doccument verification SIM start for use. i use this no. for 12 days. after 12 days SIM is blocked by service provider idea. while i have internet balance and talktime balance. now idea is not giving response for start the SIM or for return the money. my question is if doccument was not verified. then why idea start the SIM and then block the SIM. Thanks and Regards Shyam Sundar...
Complaint comments Read comments [2] Complaint category Other

Idea Cellular - Reacharge

User
 nag534086 on Mar 30, 2015
I Nagaraju gopal having idea Netsetter 9947778036 reacharged with Rs 180 to get 1GB data but after reacharge iam not able to use net as it is showing sorrY foR inconvienence you don't have enouGh balance regarding this I contacted customer care many times and i have lost 80rs in that proCess but no use I want my Rs 180/- and Rs 80/- MoReover I want return idea netsetter how much I wilL get for that...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Idea Cellular - Sim deactivated without any notice

User
 Shyamal_k on Mar 30, 2015
My number is 9595480737 under IDEA GSM prepaid service. The number has been deactivated or terminated on 26/03/2015 without any information or notice. Since then i am trying to call customer care at 9822012345 at Pune Office. Every time the recieve the call but THEY ARE SAYING WE ARE NOT ABLE TO HEAR YOUR VOICE again and again they repeating the same sentence and they do disconnect the call. Don't know what went wrong or what they did do deactivate my number . Don't know to whom i need to approach to activate my number. While recharging online also, it is saying that number is not valid. I will...
Complaint comments Read comments [2] Complaint category Utility Services

Idea Cellular - Sim deactivated without any notice

User
 sawan111 on Mar 30, 2015
Sir I was using 9826547661 number under IDEA GSM prepaid service. The number has been terminated on 29/03/2015 at about 7am without any information or notice. I have been visiting IDEA Store since last Saturday(28/03/2015) repeatedly for activating my number with every valid documents which I have, but nobody could help me, they said that they can not reactivate my number. I reached to your customer care they told me that my no is deleted from ur database, now they cant issue this number. I want to know how this can be happened as I am using this sim from at least 6 years and I am recharging it...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - not geating mobile coverage

User
 jkgandhi on Mar 30, 2015
last 3 days i am not getting mobile coverage in nalasopara (west) dist.thane.i have already complint on saturday but not any action taken by you.pl inform me when complain attend ? i cannot use mobile in this area...please do urgent.. jayesh gandhi...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea - Unauthorized Bills

User
 ghanshyam2jan87 on Mar 30, 2015
My name is Ghan Shyam Mobile No is 9990605992. I have been charged for unused Gprs data usage in dec, so i stopped using the same. now in month of march my private bills have been searched by idea collection members without my permission and idea collection team members calling on those no i used to call on daily basis, i complaint against them 2 times and each time they said it will not happen again. today my friends again got the call from 8287342645 and she is used to say she is from aadhar card and using unprofessional language. today i have paid the bill and request for disconnection. need...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Idea Cellular Limited - Forcing Payment for Closed account - Data Card -9092015615

User
 Saransoft on Mar 30, 2015
Hi Greetings. Ref : Idea Data Card # 90920-15615. Subject : Asking payment for Closed Account: 11-Feb-2015 - Final Settlement made at i3Digitech, Mylapore, Chennai Franchisee - Rs.520 by Credit Card & Asked for any other closing formalities, the executive Vinothini & other lady told nothing to be done, it will be automatically closed.(I asked for written confirmation, but they have told, its NOT required, they won't give ) 10-Feb-2015 5PM - Talk with Priya by Phone(90928-51095) - for Final Settlement of Rs.520, Explained the whole scenario, She agreed and told me to go & pay...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - complain again floor manger Sonali Kulkarni in delhi

User
 Yogi Rawat on Mar 30, 2015
I want to serious complain against your delhi customer care floor manager Sonali Kulkarni for her rude behaviour. She is ver rude to me and querrel with me...please take some serious action against her n feedback me on my emiail id. yogi.mania@gmail.com This kinda people shows bad impression to your company...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - deduction from main account after the special recharge

User
 Aby Eapen on Mar 29, 2015
special recharge done 26/3/2015 of Rs 179 through sbi freedom app with successful recharge Tid of special recharge-020388369160 and will expire the offer 0n 26/4/15 and 2 days after that there is no plan activation and start losing from the main account and when contacted the idea customer care there isnt any reply and this isnt the first time its happening this is 3rd time it happened and this time i will reacted...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Idea Cellular - bill & plan Complant

User
 Raju Gaira on Mar 28, 2015
mera idea ka no 9911245522 hi meni is no ka 500 m 1gb 3g data our 100sms wala plan lya thaa our na hi mujhi 3g data mila our na hi 100sms is ki complant meni idea costumer care m kar de thee uski bad bhee mujhi koi responce nahi mila our mera bill genrate kar diya mujhi inform nahi kya our meri femaly & friends circules ko call karke dhamki de ja rahi hei ki 9911245522 ka bill jama karwa do nahi to ap ka bhee no band karwa dya jayga our apke uppr case kar deng jism ki m costumer care walo si bat kar ke bol raha hu ki ap ka bill m pay karunga jab mujhe ap jo plan bola gya thaa wo diya jaaye par...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Idea Cellular - Life threatening calls from idea for number which does not belong to us.

User
 Dependra Pundir on Mar 28, 2015
We are getting life threatening calls from a number who is calming to be from Idea Collection agency. He is continuously calling us on our number 7840003560 for an outstanding amount/ Unpaid bill of 7840003561 which doesn't belong to us and which as per him is on the name of Mr. Devendra Singh (we dont know who is this guy). We tried to make him understand that it's not our matter but the person is not listening to us and abusing us. The contact number so called idea collection agent is 08510020319. I want to have a strict action against the collection agency as without verifying any details...
Complaint comments Read comments [4] Complaint category Mobile Service Providers

Idea Cellular - Mishandling of Accounts & Misbehavior of Staff

User
 Yashiki Gumber on Mar 28, 2015
This is in reference to the issues that we have been facing with Idea Cellular since a year. We would want to bring to your notice, that Sahiba Ltd. has been one of the prestigious client for Idea since its inception in Gujarat. We have around 250+ connections with Idea in Gujarat and around 50 connections in Maharashtra circle, which is growing exponentially with each passing month. And after giving such good business to the company, we have been charged wrong amounts quite often, which have been agreed by Idea's designated PR to Sahiba, "Mr. Jigar Parmar", and he has always assured that he will...
Complaint comments Read comments [2] Complaint category Telecommunications

Idea - wrong bill

User
 राष्ट्रीय उथान मंच on Mar 28, 2015
Mera idea ka no. 9355316000 hai. Mene usme 1599 ka plan lagvaya tha phir jab vo bill mujhe jyada lagne lga tho mene us ka minimum plan karvaya lakin jab mera agla bill aya tho vo phir se 1599 ke hisab se aya. Mein idea office mein gya mein vha phir se kha ke aya plz iss bill ka kuch karo unhone kha aap is baar bhar do mene mna kar diydiya hor kha plz iska min. Plan kar do agle mahine vo bill phir se double ho kar aa gya. Plz mera usage na hone ke karan bhi itna bill. Plz help me to start my no....
Complaint comments Read comments [2] Complaint category Telecommunications

Idea Cellular - DATA OFFER FRAUDULENCE

User
 Monica Kann on Mar 28, 2015
I recharged on the 3G data pack regarding "special 3G offers for you" on RS.124- 1GB. I recharged for RS.124 twice on the same day to get 2GB of data and I also received the corresponding messages twice on recharge. I am now used up to 1GB data and they have deducted my main balance of RS.36. I contacted the customer care but they did not provide me any prior information. They said you can only use that offer once, how many times you recharge on that offer you will be provided only once of use, there is no carry forward. So what is the use of recharging on that pack? I got cheated by the Idea Cellular...
Complaint comments Read comments [2] Complaint category Internet Services

Idea Cellular - Regarding weak IDEA cellular signals

User
 Satish_U on Mar 27, 2015
Hi Team, This is regarding IDEA CELLULAR weak signals at the location Hyderabad, Gopanpally Near vattinagulapally. The mentioned place is not so far to the main city HYDERABAD and it is very pathetic to get the enough signal here. Please do something to maintain the signal bandwidth over the mentioned place. Thanks,...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - outgoing calls problem

User
 satyagaonkar on Mar 27, 2015
since i am having Rs. 7 in my a/c. improper service given by you in last two days. i cannot able to call any my contact. and i m facing huge loss in these two days. reply if you can solve my problem or not so that i can change your service. me as well my friends also. since 9 yrs i am using your service. solve as soon as possible....
Complaint comments Read comments [1] Complaint category Hospitals

Idea - he is disturb to my wife

User
 VISHAL DHARNIA on Mar 26, 2015
dear sir 1 idea ka number jo muje pata nhi ki kon hai meri hone wali patni ko message or calll kr k tang kr rha hai pr mai koi police ka lafda nhi chataa islye aap se requst hai ki app is no..9781976692 ko warning krdo ya fir band kr doo pls pls pls pls sir yeh meri aap se humbel requst hai...
Complaint comments Read comments [2] Complaint category Computers & Accessories

Idea Cellular - Regarding wrong bill Generation /Billing discrepancy

User
 Peeyush Varshnet on Mar 26, 2015
Dear All, I am using IDEA GSM service on 8510099948. I have put request for DATA pack removal in Month of Jan, 2015 which is not processed properly and when I saw Jan bill, I see other discrepancy in bill as well So I discussed the issue in detail with senior executive and asked me to raise concern again for data pack removal and billing discrepancy; he has ensured me it will be corrected or in any case if there is any error you can inform us after Fen Bill generation. Request Id: C1-39575610224 Request Id: C1-39576879565 I checked with customer care executive now and informed about...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

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