Idea Cellular Customer Care

Idea Cellular Customer Care

Idea Cellular Ltd.

Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Tollfree:
1800 270 0000
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92
56
Mobile:
+91 95 9400 4000 (Head Office)
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58
32
Fax:
+91 79 2323 2251 (Head Office)
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Customer Care Services

Offices & Branches

F.A.Q.

Andhra Pradesh
: +91 98 4801 2345
Assam: +91 36 1246 5437, +91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
View More Information...
Satisfactory Rating
16%
Complaints
7078
Responses
4186
Resolved
81
So far so good - The company responded to our notifications and is working on resolving complaints.
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Idea Cellular related photos (663)

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Idea Cellular Customer Care related pictures (663)

Idea Cellular Complaints & Reviews

Idea — Exchange of network service from vodafone to idea

 hydsuresh@gmail.com on Feb 11, 2016
Hi Support,

Today I received SMS from IZ-IDEA stating below message :
Dear Customer, Your request for SIM Exchange has be registered and would be actioned by 02/11/2016 7:52:03 SR No.1-67051472084. To Know the status of this SR kindly sms ST 1-67051472084 to 12345 Thank you

In the next minute I got one more sms confirmed the above request is processed successfully.

Iam using Vodaphone services with number +91 96202 44415
I never raised any request please help

Thanks
Suresh...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Not get proper network

 Mayurakbari on Feb 11, 2016
Dear sir,
i have not get proper network in my home so kindly request to you please solve this problem as soon as possible
my details are as under
mayur akbari
mo 9904918924
address: vasu, 2-pranami park society, 40 feet road end, nr skp school, nr 150 feet ring road, rajkot-360004...
Complaint comments  Read comments Complaint category Other

Idea Cellular — Network coverage problem.

 prakashmainkar on Feb 11, 2016
Sir,
I Prakash Rajyog township, vadgaon Kurd, Sinhgad rd, near lokmat office, pune.
Almost last 1 year I complaining about coverage in my area. We society people never get coverage for IDEA. Many people shifted from Idea to some other network. Still we @600 people faith in your network. We want to know that have you think @ any solutions for the same. You are saying that we have plan the site at your place, now we want to actually know where you plan the site or tell us to shift from your network. Please ask some technical person to actual visit to our society & visit to me. We as...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Postpaid connection - abusive call

 dulcet on Feb 11, 2016
I own a postpaid connection in idea cellular for which lastly i received a bill of nearly 1500...which i have not paid i assured the company to pay it shortly but yesterday i received a call from 9087149092 saying that its a call from chennai advocate office, the lady spoke in the call used an very abusive language..which hurted my self esteem she also threatened me that she also call to all my frequently called customers and spoil my name, she did as she told...highlight is she made a call to one of my female customer and spoke in such a third rated manner which has hurted and abused my customer...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — SIM not activated after verification complete.

 Ketan Jhari on Feb 11, 2016
I purchased a new idea postpaid number from Idea - 9311008888
all the documents had been submitted successfully
even then verification happened two days back.
the person informed the connection will work within the same day.
i am not able to contact any of the idea customer care since it is not connecting.
help me with this.
i have paid for the VIP number. need it as soon as possible,...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Idea Cellular — Payment deducted but data card not recharged

 arvind2016 on Feb 11, 2016
Datacard No. 8958002659
It was recharged on 06.02.19 through Paytm.com with Rs. 249/- but still no service/data has been received.

I contacted paytm.com who confirms that it was successfuly recharged. Below is email received from paytm.:-

Regards,

Arvind Sinha


Thanks for contacting us. We reviewed this with Idea and they have confirmed that mobile number 8958002659 has been successfully recharged with INR. 249.

You may speak with your operator at their customer care, using the gateway reference number 160206102241E4406859....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — Irrelevant Messages sending to the customer

 Shilisiddha Karnkoti on Feb 11, 2016
Dear sir/madam,

I have received so many messages from Idea Cellular, these all messages are not related to me .Even I informed so many times to Miss - Priyanka &Miss - Mamta from customer care executive ).I told them to dont send me once again such kind of messages.

Irrelevant message : -
idea repeat follow up you have a failed to pay bill O/S Rs - 9164/- of IDEA BA100018158301 request to attend LOK ADALAT at PUNE court on 13.02.2016 .

This is not related to me, why they are sending me daily and distrubing my mentality and wasting the time also.
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — Balance debit from main a/c without information

 ravindrakumartwinwal on Feb 10, 2016
Sir
My mobile no is 7559872559
Name R K Twinwal from Calicut .
I have 297 blance in my a/c with internet facility but idea service provider whole blance debit from my a/c without information dated on 08/02/2016 and I call many time to idea care but they don't reapply satisfactory...
Complaint comments  Read comments [3]Complaint category Other

Idea — Some chargeable packs get activated without confirmation

 bgirhe on Feb 10, 2016
Hi,

This is Suryakant Girhe. I am using Idea postpaid service for my mobile 9579835671. I am using postpaid plans since last one year.
Today morning, I got messages about activation of some plans on my number. The packs worth Rs.180. These all get activated without my confirmation.
This is really frustrating. I am not going to pay this amount anyhow.
Customer care executives are not explaining properly about this.


Thanks,
Suryakant Girhe
M: 9579835671...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — No signal found at my home uttam nagar new delhi

 anup78 on Feb 10, 2016
I have to idea connection no: 9211471770 which I am porting from Airtel prepaid to IDEA and using Idea from last one year. The problem started once from last 3 month in my own house. Initially the network signal problem (calls getting dropped) was faced in the evening & night time only but later it started even during morning & day time also. I didn’t mind it initially as I thought may be b’c of some other reasons. But once this started happening more frequently and also my relatives started complaining that my both the numbers are not reachable, I realized that it is b’c of poor network signal....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — I S D SMS not use mobile phone

 Ajay1520198 on Feb 10, 2016
Sir I requested to you that me not send any SMS on USD any nob
But idea send bill SMS per second on one nob counitnos and after some time next nob they are 4 isd nob send SMS step by step me not use any SMS so please check status Total use 900 Rs so I not pay this amount
9718383631...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — Automatic deduction of 35 rupees

 Pooja_Ratan_d on Feb 9, 2016
Respected Sir/ ma'am,
I am Ratan Desurkar. My mob no-9850380442. I haven't subscribed for any LDR service. But today february 10, 2016. I got message that LDR service has been activated on my no and 35 rupees has been deducted from my balance showing that LDR service has been activated on my no. I haven't subscribed for any of these services. After that I sent a message to 155223 and deactivated it. So i request you sir/maam that please refund my balance as soon as possible...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — Mobile no:8151041933 not ported to idea

 chrisray33 on Feb 9, 2016
I had opted to port my cell no8151041933 from Airtel to Idea. I had received confirmation from idea stating subject no will be ported by 9.2.2016 @ 00:11:00 hrs and no service period would be 4hours. Now even after more than 24/hours passed by my phone is still not activated. Kindly help me out....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — Bill was paid but still demand letter is sent asking for payment.

 r3233 on Feb 9, 2016
Dear Sir,

I have deactivated my mobile number 7534080007 on 23/6/14 and had paid all my pending bills but still i am recieving demand letter from your side asking to pay Rs 456.07. I have all the required proofs and i am attaching them herewith for your reference. Please look into this matter and resolve this issue immediately.

Thanks

P.K. Gupta...
Complaint comments  Read comments [2]Complaint category Telecommunications

Idea Cellular — Change of plan and inflated bill

 narendra1k on Feb 9, 2016
My internet plan has been changed to higher tariff and inflated bill has been sent, despite my declining to new plan it has been changed arbitrarily. i have written to the customer care of the company but nothing has been done. i have talked to the the company call centre also but they are not accepting mistake from their side. i have my all bills on time, but still i have to face this. what should i do...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Unknown high sms-mt charges in postpaid bill

 abhijit.waghmode on Feb 9, 2016
I am an Idea corporate Post Paid customer with mobile number 9552803562. I am really very disappointed because of the discrepancies in the postpaid bill received on 7th Feb 2016. There are unknown & unnecessary high SMS- MT charges with content like '55435iggame050' & '55435iggame099' amounting to Rs.199. I haven't subscribed/activated any VAS or sent any messages which would cost me Rs.50 or Rs.99 per sms. Also there is DND activated for my mobile numbers so there is no question of me opting for any services.
Telecom companies should harassment of consumers through such fraudulent practices.
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea — Inflated Bill

 Gaurav Khatak on Feb 9, 2016
Dear Sir,
I intend to file the complaint against the Idea Cellular for deficiency in services and sending inflated bills against the mobile number 9718870277. I would like to draw your kind attention towards the following issues:-

1. I have been availing gsm services of idea since a very long time. But for the last 2-3 months I have witnessed deficiency in the services provided by idea and also they have been sending inflated bills to me.
2. Recently they have sent me an inflated bill amounting Rs. 4631/- for the month of January which I don’t think I am liable to...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — Unable to migrate from postpaid to prepaid

 Dhaval Vargiya on Feb 9, 2016
Since 2008, we are using three Idea postpaid connections.
Many times I have found the billed amount is accessed than our use which is due to extra addition of sms and std charges.
Four to five times, we went and told them to migrate to prepaid as we dont want postpaid service any more but, every time, they explained and convienced my father with their marketing skills.
Even I had to travelled all the way from Gandhinagar, Ahmedabad, Rajkot and Porbandar but, no use.
Our billing date is 8th of every month.
So yesterday we went there, paid the bill and requested...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Debit balance

 ravindrakumartwinwal on Feb 9, 2016
Dear sir
I R K Twinwal my mobile number 7559872559 from kerala .
I have a saficiant blance for internent however debited 250 rs and above without any confirmation . So I requested to you kindly credit my balance to my sim
Thanks
R K Twinwal
Mobile no. 9633298229...
Complaint comments  Read comments [3]Complaint category Security Services

Idea Cellular — Idea office - misbehaviour

 yogesh r patel on Feb 9, 2016
Yesterday on 8/2/2016, I went to idea office in bharuch (name :- F F Agency ) to issue my lost idea card. my mobile no - 9824428108, senior ABG employee.
They misbehaved in below mentioned matters
1) They did not attend timely, asked to wait for and were doing some clerk jobs and doing the people jobs of their contacts
2) The attendant operator Miss Krishna was very slow and not worry about people concern
3) in spite of having copying machine she told that we are not permitted to take photo copy of proof document even on chargeable basis and send the customer to the market...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

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