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Idea Cellular Customer Care

Idea Cellular Ltd.

Windsor, 5th Florr, Off CST Road,
Near Vidya Nagari, Kalina,
Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400098

Customer Care Phone Numbers and Contacts

Phone:Idea Customer Care Toll Free Number – 1800-270-0000
Mobile:+91-959-400-4000
 +91-226 682-0119
Fax:+91-95940031181
Idea Andhra Pradesh
Contact Number – 9848012345
ccare.ap@idea.adityabirla.com

Idea Assam
Contact Number – 0361-2465437 / 0361-2465438
ccare.assam@idea.adityabirla.com

Idea Bihar/Jharkhand
Contact Number – 9708012345
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Idea Cellular Complaints & Reviews

Idea Cellular - falls tariff plan

User
 ravi_ch039 on Dec 18, 2014
Dear sir. I got recharge a tariff rs 139 for local std call 45 paisa on Nov 21. But till date std is 1 rs and 1.50 rs . what is this I could not understand. In that time I made std call and more amnt is deducted. Who wil refund that and how. Ravindar kumar 7065307434...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - need update my net pack plan.

User
 Dipak Kumar Malla on Dec 18, 2014
Dear Sir, Today i had received a message about in rs 58 u can get 1 gb data net pack. But i only got 300 mb net pact in such amount. if u dont want to provide such capacity of data then please stop messaging. its very indiscipline my no is-7377649232...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - BALANCE AMOUNT NOT YET COME IN TO MY ACCOUNT

User
 bhaskar1974 on Dec 18, 2014
I HAD MADE A TALK TIME BALANCE OF RS. 120/- ( FULL TALK TIME) AND INTERNATE PACK OF RS.250/- IN MY MOBILE NO. 8888115861 . THE SHOP KEEPER SAID IT HAS DONE . BUT UPTILL NOW IT HAS NOT YET COME INTO MY ACCOUNT. I MADE A COMPLAINT TO IDEA GALORY ALSO BUT THEY COULD NOT DO ANY THING BECAUSE THE DATA WAS NOT SEEN THERE . THEN WE CONTACTED MAHARASHTRA CUSTOMER SERVICE CENTER THEY SAID IT WILL BE DONE ONCE THE SHOP KEEPPER TALKS TO THEM BUT IT COULD NOT HAPPEN . WHAT TO DO. KINDLY DO THE NEEDFUL. THAKING YOU, BHASKAR....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Inflated Bills / Overcharging

User
 subhra_sankha on Dec 18, 2014
I am using idea number 9555677118 from Oct 2014 by porting it from Reliance. I have unlimited data pack service of 650INR activated in my number. My second bill was generated on 20th of November. I was in a tour to West Bengal, U.P. and Bihar during that Bill period. Before commencement of that tour, I activated the free roaming pack on 21st Oct 2014. On the same day, I spoke to customer care for the roam pack activation and also about the data pack in roaming. I was assured that the data pack will be active in roaming provided I keep the “data roam” option in on condition and select “Vodaphone...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - SIM not activated | Complaint of shockingly bad service at the IDEA store at Koregaon Park, Pune.

User
 Sherry Wasandi on Dec 18, 2014
This is regarding the excessively inefficient service regarding activation of a new connection. I visited the IDEA store opposite Lane No. 5 in Koregaon Park on November 28, 2014. I filled up the form, provided all required documents, and paid the activation fee of Rs. 300. I was told that the connection would probably be activated in 3-4 business days after address and reference verification. The next day, the address verification was done and I myself was present at my residence for the same. However, activation of my number (9604003778) was not done even after 5 days, and I received a mail...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Message regarding new connection

User
 M-B on Dec 18, 2014
This is to inform that a message has been received on my Mobile Number9483962408 from IW-IDEA stating "Welcome to Idea. Thank you for choosing Idea as your preferred operator. Your Mobile Number 9690947285 is ready for activation. Please call 59059 for tele verification and activation". In this context, I would like to inform you that neither I nor any of my friends or relatives have applied for a new Idea Connection. I am totally unaware of this new Idea Number. I would also like to inform you that I will in no way be responsible for any untoward incident in future arising out of this new Idea...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea - Manipulation of data pack

User
 Mohitm9993 on Dec 18, 2014
I have a prepaid connection from idea . I am using it's 3G services in rewa ! I regularly recharge with a internet voucher of 949 which gives 6 GB of data for 28 days ! From last few recharges the plan use to expire early so I installed data manager on my mobile, from the last two recharges I've realised that I am not even usin 3 GBs completely and data pack expires and says I've used complete 6 GBs ! I would request you to pls check their authenticaticate their calculations please !!...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Smartwifi is ullu banawing

User
 mahesh1008990 on Dec 18, 2014
Respected Sir, I had purchased the smart wifi, they says it gives you high speed internet but my 2g vodafone give much better speed than idea smartwifi 21.1mbps (having 750/- rental pack : 3gb 3g data activated on 17 dec 2014 )..!! if you want proof the here is it..!! the worst service i ever seen....
Complaint comments Read comments [1] Complaint category Internet Services

Idea Cellular - Refund of security

User
 Rashpal11 on Dec 18, 2014
I had file a complaint on 14 october 2014 regarding the issue with my security refunding of Idea Mobile no. 9855436639 that had been changed from postpaid to prepaid. Idea people contacted me and told me that my security and extra bill paid has been refunded by the cheque. But i have still not get that mentioned cheque by the idea authorities. Please look forward to this. Rashpal Prasher...
Complaint comments Read comments Complaint category Other

Idea Cellular - Fw: failure notice

User
 universal drilling on Dec 18, 2014
despite calling your dealer for installing completely the system of 3G at our company, they are unable to furnish there duty to do so . the installed 3G do not give the speed of 3G . The instrument was installed 15 days before still the job is incomplete we are not satisfied by the service provided by Idea Cellular . hence we requset you to please solve the matter within 2 days otherwise please take your instrument back. regards. for Universal Drilling Bhadura Nagpur Ph - 9922967058....
Complaint comments Read comments [2] Complaint category Products & Services

Idea Cellular - 89918520000014776452 SIM No. Not Activated Yet, Very Poor Response on Customer Query

User
 Arun15385 on Dec 17, 2014
Hi, I Deposited Rs 350.00 to your Executive on 11-12-2014, In That Rs 300.00 for Caution Money which will be refund to me on third month of bill & Rs 50.00 for SIM charges Its being more than a week, SIM Not Activated Yet. SIM No Allotted me as: 89918520000014776452. Its Very Poor Response on Customer Query, From your Executive Named as Kumaran Bearing Contact No: 8754543221 Thanks & Regards, Arun Kumar Maurya +91-98848 63867...
Complaint comments Read comments [2] Complaint category Telecommunications

Idea Cellular Service - Rejection of Portability request five times by IDEA inspite of no debit balance

User
 dinesh batish on Dec 17, 2014
Sir, I am having mobile no.98149-08242 of IDEA Cellular Service and i wish to change the service Provider by using no. portability service, But inspite minus debit balance in my account my request has time and again been rejected by IDEA by stating reason that there is debit balance in my account, when i call customer care then they informed me that the request has been rejected on my request and they admitted that there is no outstanding against my account, i am paying regularly inspite of the fact that i am not using the no. i have made a no. of complaint on customer care but inspite of giving...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - access bill

User
 Amitidbi on Dec 17, 2014
My number is 9253886886. My bill amount is 1545 but I have used only data pack 350 and my plan pack 125. But bill is 1545.I attached with idea very long time.but this is wrong. kindly reverse my access amount. Then I will continue my number....
Complaint comments Read comments [2] Complaint category Unauthorized charges

Idea Cellular - Idea Cellular - Rejection of Number portabilty request five times without reason

User
 dinesh batish on Dec 17, 2014
Sir, I am having mobile no.98149-08242 of IDEA Cellular Service and i wish to change the service Provider by using no. portability service, But inspite minus debit balance in my account my request has time and again been rejected by IDEA by stating reason that there is debit balance in my account, when i call customer care then they informed me that the request has been rejected on my request and they admitted that there is no outstanding against my account, i am paying regularly inspite of the fact that i am not using the no. i have made a no. of complaint on customer care but inspite of giving...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Rejection of Number portabilty request five times without reason

User
 dinesh batish on Dec 17, 2014
Sir, I am having mobile no.98149-08242 of IDEA CellularService and i wish to change the service Provider by using no. portabilityservice, But inspite minus debit balance in my account my request has time andagain been rejected by IDEA by stating reason that there is debit balance in myaccount, when i call customer care then they informed me that the request hasbeen rejected on my request and they admitted that there is no outstandingagainst my account, i am paying regularly inspite of the fact that i am notusing the no. i have made a no. of complaint on customer care but inspite ofgiving assurance...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - 3G pack changed

User
 Dharanikumar Ganesan on Dec 17, 2014
Hi My mobile number is +918056268098 and my name is Dharanikumar from Chennai. Yesterday I had recharged for 30rs in my account through that I had sent an message to activate 8rs internet 3G pack and also received the confirmation message also.And so the service also activated.After 2 hours I had recharged for 300rupees and activated my special offer for 3G internet(Rs.194=2.5GB 3G internet) and the service also activated and received the confirmation message also. At night 7Pm I had checked my internet balance it was showing 4.5Gb I was really confused. Morning I had checked my whatsup and...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Service disconnected for unbilled amount :: Pathetic Service

User
 amol.p13 on Dec 17, 2014
My Name is Amo Patil, my idea number is 9870955502.. IDEA has stopped my service due to unbilled amount exceeded my limts. But i had already made the interim payment of Rs. 2000. which the IDEA is saying they have adjusted the rs.2000 has the security deposit without my concern. now they want me to pay additonal rs. 7000 to start my service back. Also there is no option of Paying the unbilled amount online. there is no information given about the unbilled amount and the consequences of it. I could had understood if i have not paid the bill and then disconnecting my service, but this is something...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Idea - Unethical business policy : Cheater and false commitment for money refund

User
 chakraj09 on Dec 17, 2014
I had contacted idea wifi customer care for transfer of my connection to different location in same city on 09/12/2014.. I was given a ticket number TCT20141209161 and said engineer will contact you and will transfer your connection. After three days, one person from idea contacted me with a rubbish question... sir do you need new wifi connection ? I said no, I need to transfer my connection. He said ok, I will forward a mail to my concern team. Three days passed, no one contacted. Then I again contacted idea wifi customer care to ask for the status, He provided me with another ticket TCT20141214193,...
Complaint comments Read comments Complaint category Broadband

Idea Cellular - Deduction of Amount from my Mobile No-93760-24587

User
 Shailesh Dhoot on Dec 17, 2014
Respected Sir/Mam, I am using the IDEA mobile no-9376024587, in this mobile from yesterday the amount is deducting due to the usage of Internet. Today in the morning Rs. 28.00 deducted from my balance amount for surfing the site on internet, i get this information from your customer care employees. He or she is telling that i have used the site for more than 30 minutes, but i am not satisfied with this information as this is totally wrong, i have only used the site for 2-3 minutes. Again the mam is telling that i have use the Facebook which is also totally wrong. Pls give me the correct...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Idea Cellular - SR# C1-37169172702 Submitted-Daillor Tone charges debited after deactivation confirmation [Resolved]

User
 Laxman Wamanrao Jagtap on Dec 17, 2014
Dear Sir, I have already deactivate the Idea diallor tone on dtd.06.11.2014 but Rs.249/- in cluded in my last bill statement, kindly deduct the diallor tone amount Rs.249 + taxes & provide the revise bill to us as early as possible. (SR# C1-37169172702 Submitted)....
Complaint comments Read comments [1] Complaint category Insurance

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