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Idea Cellular Customer Care

Idea Cellular Ltd.

Windsor, 5th Florr, Off CST Road,
Near Vidya Nagari, Kalina,
Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400098

Customer Care Phone Numbers and Contacts

Phone:Idea Customer Care Toll Free Number – 1800-270-0000
Mobile:+91-959-400-4000
 +91-226 682-0119
Fax:+91-95940031181
Idea Andhra Pradesh
Contact Number – 9848012345
ccare.ap@idea.adityabirla.com

Idea Assam
Contact Number – 0361-2465437 / 0361-2465438
ccare.assam@idea.adityabirla.com

Idea Bihar/Jharkhand
Contact Number – 9708012345
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Idea Cellular Complaints & Reviews

Idea Cellular - Cheating in 3G billing

User
 Swaroopa Jain on Sep 30, 2014
The worst 3G ever seen. While activating, they will never say anything reg. proration (if you are activating 3G pack in the mid of month, they will take half amount of pack for billing and they will give half data amount only. So if you think that you have 1GB to use, you will be having only 500MB and they will charge like hell for balance 500MB) and after activating and using the worst network, they will charge you extra for 3G which will be very high than normal pack rate. Don't believe in Customer Care of IDEA. The worst Customer Care Executives so far I have seen/heard....
Complaint comments Read comments [1] Complaint category Telecommunications

Idea Cellular - Regarding Online Recharge Failure: Transaction ID: MCMP3496759199

User
 naresh.kumar on Sep 30, 2014
Dear Sir, This is A.Naresh Kumar, i have done online recharge Rs. 110/- on 25th of September, i dint got the balance in my my mobile, I have raised the complaint through online, but till now i didn't received any feed back. May i now the status of the complaint please. Circle : Andhra Pradesh Mobile Number : 8185938239 Transaction ID: MCMP3496759199 Thanks & Regards Naressh...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - SIM not activate till now Postpaid

User
 Sunil Kumar1010 on Sep 30, 2014
Myself Sunil Kumar working with India Yamaha Motor . I have purchased two POSTPAID SIM ( 9990369989 or 9990369942 ) from IDEA SIM distributor Mr. Mukesh from last 15 days. And also have submitted All regarding Document but SIM is not activated till Now. Its very shameful for IDEA Service Against customer . Many time talked to Mr. Amit ( 9910400816 ) . Now he is saying that your SIM will not activated. So give me my all submitted document ....
Complaint comments Read comments [2] Complaint category Telecommunications

Idea Cellular - LATE ACTIVATION OF SIM

User
 paakhi on Sep 29, 2014
My name is DEBJANI DAS. My DOB is 21 Jun 1995. I am residing at SULUR, COIMBATORE (TN) Almost 10 days back I had taken a SIM which is not yet activated. I had submitted all the required documents (photo copy of ADHAR, PAN card & one copy photo). My allotted new number is 9087952402 which is not yet activated. Please do the needfull....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea - Is this 3G?

User
 harry7979 on Sep 29, 2014
Not sure if I may be a one-off customer when I say Idea 3G speed isn't good. In India, Idea 3G may be better in terms of speed as compared to other service providers, but having stayed outside India most of the time, I know the way 3G works, performs and serve its customers on the speed front. I've been using Idea 3G on my mobile since January 2014 and I get terrible speed (BSNL 3G would beat it). Kindly do something....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Unfairly high monthly bill

User
 connect2anurag on Sep 29, 2014
This is regarding my Idea postpaid connection (Account No. 100016289573). I have to make two complaints regarding the above said connection1. First rental on my post paid plan has been increased without taking prior concern of me whether i want to continue with my current postpaid plan with increased rental or not 2. The second is that the features of that postpaid plan has also been changed without bring it to my notice. By August 2014, I had Power 149 plan in which my STD Calls - Fixed/WLL comes under the free call limit. Now with increased rental of DL_Zoom_175, my STD Calls...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Idea Talkies Activated automatically

User
 tejaswiSJ on Sep 29, 2014
Hi, I have this idea number from 13 years. I had been satisfied with the service provided but until i got issues with billing. Recently i changed my tariff as i had lots of outgoing calls. After this my billing is really messed. Sometimes i get more call charges(which i had not utilized as i was out of town) or my Mobile data network has high billing. I also paid an extra Rs.1000 for all the charges thinking Idea will be satified with the amount obtained. But its more jealous to obtain more amount ?? Recently i obtained my monthly bill for August 2014. After extra payment thought my...
Complaint comments Read comments [2] Complaint category Telecommunications

Idea Cellular - MNP Not allowed after being 115 days from the date of sim activation

User
 Himanshu Propworld on Sep 29, 2014
Idea cellular is not allowing me to switch towards voadafone as idea is making subsisting contractual obligation after being 115 days from activation of my number and also their customer care is not be ready to make a complaint or request to inform me how much time are left for this subsisting contract applied on me by them Regards Himanshu 991100644...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Outgoing calls are stopped even after payment

User
 tnaresh426 on Sep 29, 2014
I am Thanniru Naresh and holding 2 idea post paid numbers (9010927007 & 9573819167). Paid the August billed amount on 16-Sep through Idea website. But payment details are updated to one of my number (9010927007) in idea systems. Due to this I am not able to make calls from 9573819167. Payment Transaction Number: MICI3486139959 I have called customer care and they have logged a complaint against this issue. But, they are saying they need maximum of 5 days to resolve this. Could you please help me on this. I have couple of questions to you: 1) Why there were no messages/email...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - tower installation

User
 Pawan Ahuja on Sep 28, 2014
sunrise associates for idea tower installtion. they have ph no. 08683875916, 08221007536. this s a fraud company. they have charged me rs. 57500 for installation charges like file charges rs. 1350, N.O.C. rs. 24900, advance tax paymnt for rs. 30900. despite of all these payments they demanded rs. 36900 fir certificates from different departments like TAX and TRI. I REJECT the contract and according to the rules if any of the party refuses the contract, the whole payment would be refunded after 45 days. now 70 days hav passed. neither they are taking calk nor refunding my payment. despite they are...
Complaint comments Read comments Complaint category Telecommunications

Idea Cellular - issue of validity days on internet recharge pack

User
 Kumar sadnani on Sep 28, 2014
Sir, my name is kumar sadnani & i am from lucknow.sir on sept 19th, 2014, I recharged 98 ₹ net pack. When recharged on 19th sept, I got the sms from idea company which mentioned the expiry Of 18 days but expiry date was mentioned 3rd October 2014. it was a contradictory msg that shows 14 & 18 days expiry.your website shows on ₹ 98 expiry is 18 days but i got 14 days.It happened with me twice in a month.I launched a complain at your Idea office on 22nd sept & I revisited on 24 sept but Sorry to say that they are not serious to sortout my complain.Please take a suitable action against...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Internet speed is very low around 1 to 2kbps.

User
 zeshanrahman on Sep 28, 2014
Dear, Sir Respectfully I beg to say that my internet speed is very low it’s around 1 to 2kbps maximum. I have purchased new sim of idea. I got 201plan with this sim but I have not receive now it’s not working proper. I did call to customer care but there is no proper response from customer care side. Regards Zeshan Rahman...
Complaint comments Read comments Complaint category Telecommunications

Idea Cellular - no network since last two days

User
 ssssham on Sep 28, 2014
we are staying in sector 36, kharghar, new mumbai. our total jail police officers and staff is near about 300 and plus their families. 60 to 70 percent of these peoples ARE WITH IDEA CELLULAR. But we are unhappy about your NETWORK PROBLEM. Since last two days here is no network and cant communicate with anyone or with our family members in out district or cities. Regularly there is also have network problem in day and night. we have network in our house only in hall but not in bed room, kitchen, gallary also. so do something as early as possible. shamkant shedge....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Delay in bill payments

User
 amittsaini on Sep 27, 2014
Dear Sir/Mam, My name is Amit Kumar and am from Delhi. I am using Idea postpaid from last 1+ year. I deposited by bill payment to nearest idea store which was very far from my home and one day when I saw new idea store in Geeta Colony (East Delhi branch) by the name of VARUN TELECOM, I was happy to see it and i thought i would not go to very far for bill payments but the service of this idea store is very very very bad and poor. I am pissed off. This is my 3rd time when i make my bill payment from that. I gave cash to the store boy and he only give a hand written paper and says that you will...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - SMS-MT Charges

User
 nikinee2000 on Sep 27, 2014
dear idea cellular, my no. 8057513748 have been using idea post paid services for more than 6 Month, what i found in this bill is a SMS -MT charges of 54 Rs. for no reason, i find this happening with other customers, this is a kind of cheap trick played by your renowed service, please correct the same and issue the fare bill..if no action is taken by you the trust on you will be dissolved and i prefer switching to other network in no time......
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - autoactivation of VAS services

User
 JTa on Sep 26, 2014
For the past 3 days VAS services like star plus tv store, skillderby gaming service, store 5, movie portal were activated automatically on my idea sim (09947260771)...and other services like appy store, game mania, video vogue pack were not processed successfully only because i didn't have sufficient balance..now im reluctant to recharge my phone for fear of these autoactivation and deduction of my balance...so can you please tell me a way to prevent these autoactivation and reimburse my deducted balance..thank you...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Idea Cellular - interrupted 3G service

User
 001abhinay on Sep 26, 2014
Since I activated 3g service on my number. I am facing network problem as sometimes my phone network fall to no network and sometimes my net data cutting automatically. I called customer care and they had not taken my problem seriously because they said that Idea have tied with Vodafone for 3g network. I have activated 3g from 2g to download data and to surf easily but now i thing that Idea network is not good which i was thinking was the best. Well u can check it on my number 9927922283... I am currently in Delhi and this number is of UP west and kindly dont say me to select VODAFONE IN on my mobile...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea - given trouble for ladies

User
 Gokul0625 on Sep 26, 2014
some where is he there i dont know about but i found he using idea mobile no purchased in karnataka state he call ladies and give trouble for him so please send complete details for this mobile no 9087378646 my mail id gokulakannan0625@yahoo.com...
Complaint comments Read comments [1] Complaint category Unsolicited Phone Calls

Idea Cellular - Taking Money by doing fraud

User
 mitesh24shah on Sep 26, 2014
Idea Postpaid, Ahmedabad, Gujarat, India Location: Ahmedabad, Gujarat, India Mitesh shah on 24-09-14 third class customer service and mentally harasment I need postpaid card on urgent basis just for a week. i take it from idea company agent and he told me that card will be starts with in 2 days. and i choose 149rs. plan per month . and company starts my card after 10 days with plan of 399/month. i told this everything in his customer care executives and they simply said, Sir we are very sorry for this all. is it proper ?? so i didnt pay anything till i got my first month bill . coz y should...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Balance Deducted Automatically

User
 ankitsinghal123 on Sep 26, 2014
I recharged my SIM 9891666928 with Rs 102 on 15 sep2014. This gave me 300MB balance. I used only 30 MB uptil 25 Sep2014. But my internet balance came down to zero on 25 sep around 7pm. When i did *125#, it showed NIL Balance. I had to recharge urgently today 26 sep morning with 102 again....
Complaint comments Read comments [2] Complaint category Internet Services

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