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Idea Cellular Customer Care

Idea Cellular Ltd.

Windsor, 5th Florr, Off CST Road,
Near Vidya Nagari, Kalina,
Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400098

Customer Care Phone Numbers and Contacts

Phone:Idea Customer Care Toll Free Number – 1800-270-0000
Mobile:+91-959-400-4000
 +91-226 682-0119
Fax:+91-95940031181
Idea Andhra Pradesh
Contact Number – 9848012345
ccare.ap@idea.adityabirla.com

Idea Assam
Contact Number – 0361-2465437 / 0361-2465438
ccare.assam@idea.adityabirla.com

Idea Bihar/Jharkhand
Contact Number – 9708012345
More...
 
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Idea Cellular Complaints & Reviews

Idea Cellular - billing problem

User
 rajulok on Apr 16, 2014
i am raju, i had a idea postpaid connection for 9014011410.. and i hav activated callertune and paid Rs.199 for 1 year ad payig 15 Rs every month for selection... now my callertune is not working from the past 13days. since i hav a been a good customer to idea in paying bills at given time i requested the customer service to deduct the money from the bill for the callertune for 15 days i havnt use. they said that they wont refund the money.. which means i am paying the bill for which i havnt used.. is this the way to treat loyable customers???...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - GPRS(Volume) Usage

User
 surbhigupta on Apr 16, 2014
Hi, Recently I have changed my MNP Plan and got converted into Idea from Tata Docomo. I have taken an I-Plan of Rs. 299 with 8 pack plan. According to that 8 packs plan, i have choosen 3 packs for 3G. But today I received my first bill stating as GPRS(Volume) Usage : Rs. 313.200. I have not activated any GPRS service at my no., then how a bill of this amount can be generated for that? Also, my internet usage is not that much that it will consume my data plan. Kindly provide a complete clarification regarding it and waive off the said amount. Best Regards, Surbhi Gupta Account No....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Idea Data Card Recycle Fraud / Cheat

User
 sumadk2014 on Apr 16, 2014
My idea number (data card) is recycled 8805222148. At the time of submitting the documents, I had given an alternate number and email address. At the time of recycling no one bothered to inform me as I was unaware of TRAI Recycling rule (as most of them are). I hope alternate numbers/emails are taken as a part of coordinating with customers and not for timepass. Company has to inform the customer at least 15 days (grace period) ahead of decactivation. According to TRAI rules shown here - rediff.com/money/report/tech-trai-guidelines-on-deactivating-unused-sims/20130114.htm I am totally...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Idea Data Card Recycle Fraud / Cheat

User
 sumadk2014 on Apr 16, 2014
My idea number (3g data card) is recycled 8805222148. At the time of submitting the documents, I had given an alternate number and email address. At the time of recycling no one bothered to inform me as I was Unaware of TRAI Recycling rule (as most of them are). I hope alternate numbers/emails are taken as a part of coordinating with customers and not for Timepass. Here are TRAI guidelines - http://www.rediff.com/money/report/tech-trai-guidelines-on-deactivating-unused-sims/20130114.htm I am totally shocked to see such behaviour. This is the first part of problem. The 2nd part is that...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular India - Unnecessary Bills

User
 Pyush Khanna on Apr 16, 2014
Hi, I have been using data number form Idea in Delhi. Details for the same: Idea Connections account Number "100003016588" in Name of Pyush Khanna. As I have got Wi - Fi in my home, I got this number settled and closed and have a proper email for one of the representative (Sandeep Singh Nirwan email id: sandeep.nirwan@idea.adityabirla.com) stating the same, but still new bills are being generated and i have been getting calls to pay the same. I have informed all this people that the number was deactivated by there team months back but they don't listen. Kindly help me in getting this settled...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Wrong policies

User
 tipurmadan on Apr 15, 2014
Hi, I am a regular Idea customer(Corporate plan TCS) from last 9 years(3 Years in Pune, 6 years in Gurgaon) and I am not happy to inform you that I am switching my both numbers from Idea to Airtel. After so many complaints raised and Show room visits, still my problem has not been resolved and i am getting this issue every month. My regular number is 9911191629 and i took another number 7840051629 for CUG calls and also with Roaming free pack of 75Rs and sent that number to be used in Roaming to one of my relative for long calls. But every month the unbilled amount exceeds the limit (750...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Number not Activate

User
 prashant panwar on Apr 15, 2014
Dear sir My number buy 04-April and ID verify Date 8 April But my number not activate Plz check and response my Idea postpaid number 8449765777 and my contact number is 9012057507 thank yashpal yadav 9012057507...
Complaint comments Read comments [1] Complaint category News & Media

Idea Cellular - 3G Internet very slow in the evening time

User
 susil025 on Apr 14, 2014
This is my 2nd complaint regariding slow internate connenction in Idea Cellular at evening time. but still it unresolved.
3G speed as like as 1G speed at evening.

So I request the concern person please review connection speed. I know at evening time internate speed is slow as compared day time but it is beyond the expection, am unable to browes a single page.

My Contact noumber: 8605661750...
Complaint comments Read comments [1] Complaint category Internet Services

Idea Cellular Limited - Idea mobile number permanently deactivated before the expiry of 90 days of non usage (without prior intimation)

User
 Vishwa3330 on Apr 12, 2014
Idea Cell number - +91 9008409898 I have got this above mentioned number ported from airtel prepaid mobile service to idea postpaid mobile service on 28th Jan 2014, on a request dated 21st Jan 2014. After a week of regular service from Idea cellular Ltd.(i.e from 28-01-2014 to 03-02-2014), the number has been barred from all the services (incoming, outgoing & messaging services). When I called the idea cellular ltd. customer care to ask the reason, they said that my address has not been verified, hence barred from all services. Immediately when I checked my address with them, I found that my...
Complaint comments Read comments [2] Complaint category Telecommunications

Idea - IDEA 3G net setter not working but Bill generated due to their system constrain

User
 bsarkarmbr on Apr 12, 2014
IDEA 3G net setter not working but Bill generated due to their system constrain We have taken a 3G net setter from idea with No 9669265332 for M/s NSPCL, Bhilai. Although it is 3G connectivity, services remain very poor so far as coverage and speed is concerned. We have not received any hard copy and soft copy of the bill so far. However, we were making payment after visiting the idea counter at Bhilai. In the month of October 2013 the net setter was taken outside Chhattisgarh and within 1 hour of use it got disconnected, since then it is not in use. Recently we are getting a call from...
Complaint comments Read comments [1] Complaint category Internet Services

Idea Cellular - activation of vas without request

User
 rahuldg on Apr 11, 2014
I am an idea cellular user my no is 9881134662 . today while i was using internet i got an sms Your Idea Talkies has been activated. Amount charged is Rs 15.0 /- for 15Days. Renewal charge is Rs 100@4Months as applicable. To deactivate sms STOP to 155223 it horrible that without any request u activate a vas deduct money. Stop looting and credit rs 15 Back to my balance....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Unable to use 500mb bundled data

User
 prashant 919115 on Apr 11, 2014
Sir
I am idea prepaid customer 9990798535, i had got bundled 500 mb data when bought it with nokia asha 502.
I am using the sim in the same handset & the account balance shows 501 mb data, but i am unable to use it. everytime i browse net the balance is deducted, I would emphasise that i am using same handset.
Thank you
Bhushan Pandey
contact no. 9555915797...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - faulty service n fraud billing

User
 Divyanshu Dadheech on Apr 11, 2014
my no.9013966637 was
ported in june 2013. After one month they blocked my out going call facility while i was on roaming without any intimation. after two months, on cosistent reguest made by idea personnel i paid my all dues on 9 nov.2013. But they didn't resume my service. When i asked them to end my service they send me a confirmation mail for certificate of waiver of my services on nov. 2013. But still they charged1210 rs. Without a single incoming n out going call facility. they filed a case aginst of me for not paying their due. If u want to solve my problem my alternate no. Is...
Complaint comments Read comments [2] Complaint category Telecommunications

Idea Cellular - Waiver of Rs.300

User
 Amit K Jha on Apr 11, 2014
Dear Sir, This is Amit Kumar Jha, and my idea cellular number:9312038081 and Account Number:100010182258. I had received a call from your recovery gent on April 5th, 2014 against to encourage due amount for this above mention number as amount of Rs. 874 rupees only, She said "you just paid a amount of Rs.Five hundred and rest three hundred amount will waiver from my side". and I do this and I paid Rs 500 by Cash on 05/04/2014 and receipt No.10060153955. Still today 11 th April, 2014, I do not have receive any waiver amount and spite of that my number is in de active mode. Its my humble request...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Idea - Postpaid Bill Issue

User
 devjyot on Apr 10, 2014
I opted idea post paid connection having 399Rs plan which included 1GB 3G, 1500 local/national call and 50 sms at 15th March 2014, the connection got activated at 20 March 2014, at that time one of the representative at idea center told me that my 3g Internet usage will be on pro-data base usage. But on 21st march 2014 i received a message from company in which it was written that company is providing me 1GB 3G free data up to 07/04/2014. In that message it was nowhere mentioned that this pro-database or something else. I thought company had provided me full 1GB 3G data as i am new to the company...
Complaint comments Read comments [5] Complaint category Mobile Service Providers

Idea Cellular - undue balance deduction & unable to use 500 mb bundled data

User
 prashant 919115 on Apr 9, 2014
Sir, I am idea prepaid customer mobile no. 9990798535. I bought a nokia asha 502 dual sim handset in march with IMEI no. 351741064495512, 3521741064495504 ] There was bundled offer of 500 mb data free from idea, so I requested for it & same was activated within 78 hrs. But from last 4 days my balance is being deducted for net browsing although my idea account shows 501 mb data remaining. I am browsing from the same handset for which the promotional data was activated but I am not able to use that data. I contacted ur customer care twice but the matter remains remain unresolved, they just kept...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - wrong recharge due to incorrect information on sms

User
 adit.forces on Apr 9, 2014
1. My idea prepaid no is 8435424977. 2. I had done a recharge of RV 58 on 08 apr 2014 on the basis on the information recd by dialing *121*6*2*4# from my idea prepaid no. According to the the msg which I recd after dialing the above code, i was supposed to get std calls @ 35 p/min for 75 days. 3. But instead I got std calls @ 40p/min for 56 days. when I called up the idea customer care and spoke to the supervisior there, he informed me nothing can be done now. When I told him that I am still getting the same scheme msg after dialing the above mentioned code, he said that in his system this...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Changed my postpaid plan without my intimation and now not ready to deactivate the number

User
 anilvaril on Apr 8, 2014
I received my Feb '14 months bill of 665/-(Mobile -8652227861), which was way above my usual monthly bill. my plan was of 99/-monthly post-paid. when i inquired about the huge bill amount to the customer care, i was surprised to hear that my billing plan was changed in February and they were arguing that i had requested to change the plan to 999/- monthly.then i sent an email at care.mumbai@idea.adityabirla.com and after that i received a call on 14th from 19763100136 - Prashant, he directly said that as i told to change the plan nothing can be done about the situation no refund or adjustment can...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - fraud in billing and services

User
 Divyanshu Dadheech on Apr 8, 2014
i ported my mb. no. 9013966637 to idea cellular in june 2013. after one month of servise thay blocked my out going call without any intimation while i was on roaming. while enquiring answer was, some problem with my address proof. i cleared that i m an outsider to delhi and this was the only proof i had. after two months, on consistent request made by idea cellular personnel with assurence of resuming my service, i paid my dues on nov.2013. but as usual they didn't made their promise.when i asked them to end my services they send me a mail of acceptance of waiver of my mo. no. still they send...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Unsolicited deductions

User
 Sachin Pawaskar on Apr 7, 2014
My idea number 8605329379 . I got message deduction of 99 Rs for Video Subscription Pack on 7-4-2014 at about 5 am. I immediately unsubscribe it and made complaint to customer care but some rude person on call refused to take my complaint and disconnected my call. Now repeated call to customer care failed.. Received another few message of amount deduction for ? reasons including one of 65 Rs. Now no balance in my account I even fear to recharge my mobile... What are the option from here for me..Plz help...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

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