Idea Cellular Customer Care

Idea Cellular Customer Care

Idea Cellular Ltd.

Suman Tower, Plot No. 18, Sector 11
Gandhinagar District
India - 382011

Customer Care Phone Numbers and Contacts

1800 270 0000
+91 95 9400 4000 (Head Office)
+91 79 2323 2251 (Head Office)
Customer Care Services

Offices & Branches


Andhra Pradesh
: +91 98 4801 2345
Assam: +91 36 1246 5437, +91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
View More Information...
Satisfactory Rating
So far so good - The company responded to our notifications and is working on resolving complaints.

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Idea Cellular Customer Care related pictures (662)

Idea Cellular Complaints & Reviews

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Idea Cellular — Wrong Charges on postpaid bill on Feb 12, 2016
Dear Idea,

This is complete forceful harassment from you.

Please refer my previous all complaints. I had immediately informed about wrong charges applicable to me. The Glamour world charges you applied wrongly.

Regarding Data charges - Please note due to high charges of data from Idea, I was suppose to port my number to other network. I had sent you request for MNP before 10th Jan. After that your Idea executive convince me to stay with Idea with changed plan of 349 which has unlimited data & so no data charges. I changed that plan of 349 which has...
Complaint comments  Read comments Complaint category Internet Services

Idea Cellular — Employee put me in a wrong way.

 Sairam Naidu Samudrala on Feb 12, 2016
Employee : Sravanthi Phone.No.7090837395
Add: Mahakala Enterprises, electronic city, Bangalore.
Idea store: Regd. No.No.:18/192/S/0307/2013(9986138082)
Issue: On Nov 16th 2015 I went to the store to switch my No. to MNP (Idea A.P to Idea Karnataka). I payed all my previous A.P bills. She said except DATA(INTERNET) all services are chargeable. I have previous data of 800 MB (APPROX.) used that before Karnataka sim was activated. For that I got Rs 3200/- bill (10 days ). So I asked her she accepted that his mistake and said that she is to his manager and till now she didn't take...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular Prepaid — Network and call failure

 Aruna Aashi Chauhan on Feb 12, 2016
There is a drastic call failure problem in my network since last 6 days, ,
Such a stupid customer care executives who are not even able to take the complaint, , voice problem is too much, call failure is so severe that could not even complete one call since last six days and not even a complaint call on customer care.
my no. is 9871442588
kindly do it soon...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — No signal network

 Priyanka Deogharia on Feb 12, 2016
From last three days no signal on Idea Cellular network. For that I have been suffering so many problems. I don’t understand, what have I to do? Anybody suggest me? 1st time I have faced this type problem. Several times my grievance is explained to customer care but no response....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Unauthorised charges of vas services on my idea mobile 9725000113.

 mohanlal parmar on Feb 12, 2016
In spite of De activation & stop of VAS service I was charged Rs. 35 vide Bill dated25.1.2016 on my mobile No, 9725000113
so you are requested to waive Rs.35 & refund in next Bill.

Complaint comments  Read comments [1]Complaint category Unauthorized charges

Idea Cellular — Idea dongle connectivity frequent breaks - 3rd complaint

 Col Dilip SOpori on Feb 12, 2016
1. I have an Idea 3G Smart Wifi connection (Dongle) since Aug 2015. SInce inception, I have faced frequent breaks/ drops in connectivity and have to log in frequently, IN SPITE OF ALL FIVE BARS in the network. Connectivity breaks happen IN SEVERAL LOCATIONS AND WITH ALL 5 BARS CONNECTIVITY!
2. Number of complaints filed so far - Q1 -65815068126 and 2nd one complaint was S1- 58615892725.
3. However, my complaints have not been addressed so far.
Please address my complaint urgently, else I will be forced to escalate my complaint appropriately....
Complaint comments  Read comments [1]Complaint category Internet Services

Idea Cellular — Sim connection on hold after all document submission

 soumit pal on Feb 12, 2016
Respected Sir,
I am Soumit pal. working at Durgapur Chemicals Ltd. (A Govt. of West Bengal Enterprises) in Environment Fire safety department.
I am Using 9432855194 (IDEA network) more than last five years. This number on hold form 11.02.2016, receive a massage that mobile 9432855194 disconnected due to incomplete documentation. This types of same problem occurs last one year ago. on that time i was submitted all the documents on that time. Improper documentation of Idea cellular is creating poor service and we have not lots of time to solve same problem on regular basis.
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Balance not credited

 gt20589 on Feb 11, 2016
I have ported my no. 9992083748 from idea haryana to idea Rajasthan. I was told at idea office my main account balance will be transferred. I also confirmed the same by calling on 198.
Now my no. is successfully ported but I have not received the balance from my old sim
I called 198 and now they are telling it can't be retrieved now. Please see into matter and take necessary action....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea — Debit balance

 chandrashekharkr on Feb 11, 2016
Deair sir
my name is anupam kumari my mobile number9135599045 from patna.
sir today 10ruppes debit in my account for no resion
so plice 10 ruppes credit my account.
Complaint comments  Read comments [1]Complaint category Car Service Centers

Idea Cellular — Subscription of service without my consent and is there on my bill

 Narendra Jadon on Feb 11, 2016

I'm using idea postpaid and have always been paying bills on time. Last month a subscription(cinemasti) was activated automatically without any confirmation or consent for which i have been charged 90rs. And this month i saw that on my bill. When I spoke to customer care executive, he said it was activated via web. Even customer care executive was not able to hear me properly because of Idea's service(network distortion most of the time). I was on roaming since last 2 months and I din't had time to activate roaming plan then why would I activate such useless things? If possible...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea — Exchange of network service from vodafone to idea on Feb 11, 2016
Hi Support,

Today I received SMS from IZ-IDEA stating below message :
Dear Customer, Your request for SIM Exchange has be registered and would be actioned by 02/11/2016 7:52:03 SR No.1-67051472084. To Know the status of this SR kindly sms ST 1-67051472084 to 12345 Thank you

In the next minute I got one more sms confirmed the above request is processed successfully.

Iam using Vodaphone services with number +91 96202 44415
I never raised any request please help

Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Idea Cellular — Not get proper network

 Mayurakbari on Feb 11, 2016
Dear sir,
i have not get proper network in my home so kindly request to you please solve this problem as soon as possible
my details are as under
mayur akbari
mo 9904918924
address: vasu, 2-pranami park society, 40 feet road end, nr skp school, nr 150 feet ring road, rajkot-360004...
Complaint comments  Read comments [1]Complaint category Other

Idea Cellular — Horrible network service

 brijks07 on Feb 11, 2016
On 29th Jan 2016, I have ported to IDEA.

In spite of having a 3G connection, I am not getting even 2G network. The network is so much fluctuating, that any moment signal from 3G goes to 2G & suddenly it disappears. Network fluctuates a lot. Even if the network is showing 3G connectivity, a image of 17kb can not downloaded or uplaoded. In fact the Idea app itself does not open with the kind of network.

For reference, I have attached screen shots. You can check the date & time at which suddenly network goes off.

Every time I complain with the customer care,...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Network coverage problem.

 prakashmainkar on Feb 11, 2016
I Prakash Rajyog township, vadgaon Kurd, Sinhgad rd, near lokmat office, pune.
Almost last 1 year I complaining about coverage in my area. We society people never get coverage for IDEA. Many people shifted from Idea to some other network. Still we @600 people faith in your network. We want to know that have you think @ any solutions for the same. You are saying that we have plan the site at your place, now we want to actually know where you plan the site or tell us to shift from your network. Please ask some technical person to actual visit to our society & visit to me. We as...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Postpaid connection - abusive call

 dulcet on Feb 11, 2016
I own a postpaid connection in idea cellular for which lastly i received a bill of nearly 1500...which i have not paid i assured the company to pay it shortly but yesterday i received a call from 9087149092 saying that its a call from chennai advocate office, the lady spoke in the call used an very abusive language..which hurted my self esteem she also threatened me that she also call to all my frequently called customers and spoil my name, she did as she told...highlight is she made a call to one of my female customer and spoke in such a third rated manner which has hurted and abused my customer...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — SIM not activated after verification complete.

 Ketan Jhari on Feb 11, 2016
I purchased a new idea postpaid number from Idea - 9311008888
all the documents had been submitted successfully
even then verification happened two days back.
the person informed the connection will work within the same day.
i am not able to contact any of the idea customer care since it is not connecting.
help me with this.
i have paid for the VIP number. need it as soon as possible,...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Idea Cellular — Payment deducted but data card not recharged

 arvind2016 on Feb 11, 2016
Datacard No. 8958002659
It was recharged on 06.02.19 through with Rs. 249/- but still no service/data has been received.

I contacted who confirms that it was successfuly recharged. Below is email received from paytm.:-


Arvind Sinha

Thanks for contacting us. We reviewed this with Idea and they have confirmed that mobile number 8958002659 has been successfully recharged with INR. 249.

You may speak with your operator at their customer care, using the gateway reference number 160206102241E4406859....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — Irrelevant Messages sending to the customer

 Shilisiddha Karnkoti on Feb 11, 2016
Dear sir/madam,

I have received so many messages from Idea Cellular, these all messages are not related to me .Even I informed so many times to Miss - Priyanka &Miss - Mamta from customer care executive ).I told them to dont send me once again such kind of messages.

Irrelevant message : -
idea repeat follow up you have a failed to pay bill O/S Rs - 9164/- of IDEA BA100018158301 request to attend LOK ADALAT at PUNE court on 13.02.2016 .

This is not related to me, why they are sending me daily and distrubing my mentality and wasting the time also.
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — Balance debit from main a/c without information

 ravindrakumartwinwal on Feb 10, 2016
My mobile no is 7559872559
Name R K Twinwal from Calicut .
I have 297 blance in my a/c with internet facility but idea service provider whole blance debit from my a/c without information dated on 08/02/2016 and I call many time to idea care but they don't reapply satisfactory...
Complaint comments  Read comments [3]Complaint category Other

Idea — Some chargeable packs get activated without confirmation

 bgirhe on Feb 10, 2016

This is Suryakant Girhe. I am using Idea postpaid service for my mobile 9579835671. I am using postpaid plans since last one year.
Today morning, I got messages about activation of some plans on my number. The packs worth Rs.180. These all get activated without my confirmation.
This is really frustrating. I am not going to pay this amount anyhow.
Customer care executives are not explaining properly about this.

Suryakant Girhe
M: 9579835671...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

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