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Idea Cellular Customer Care

Idea Cellular Ltd.

Windsor, 5th Florr, Off CST Road,
Near Vidya Nagari, Kalina,
Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400098

Customer Care Phone Numbers and Contacts

Phone:Idea Customer Care Toll Free Number – 1800-270-0000
Mobile:+91-959-400-4000
 +91-226 682-0119
Fax:+91-95940031181
Idea Andhra Pradesh
Contact Number – 9848012345
ccare.ap@idea.adityabirla.com

Idea Assam
Contact Number – 0361-2465437 / 0361-2465438
ccare.assam@idea.adityabirla.com

Idea Bihar/Jharkhand
Contact Number – 9708012345
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Idea Cellular Complaints & Reviews

Idea Cellular - False/fraudulent information given to misguide me to get new connection.

User
 Anand GK on May 5, 2015
I have recently taken a new postpaid connection "Easy Share 2.0" with 5 additional numbers on it (total 6 numbers), from the Idea executives at Pavan Communications, Shaikpet. Since the free minutes, sms and data is shared between all the 6 numbers on my connection, I had a concern about this before I went with this plan. In case if we go over the free 1000 minutes, I wanted to be able to reduce the number of calls me make from these 6 numbers. For this, I asked the Idea Executives at Pavan Communications the following questions: - Can I see current usage details of minutes, sms and data...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - without request impose the internet package

User
 dharmeshpal singh on May 5, 2015
Respected Sir, I (DHARMESH PAL SINGH) am customer of idea cellular company. My mobile number is 9927072888. In my given number Idea company started Internet package (100MB DATA) without my request.In the same way company added cost of Internet package (100MB DATA) as a features charges in my bill. Please resole my problem....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Idea stopped service suddenly for our postpaid connection

User
 Vivek Anandan on May 5, 2015
Hi, we have paid INR 470 for the Idea number 9894717801 and 9894616804 (altogether) on 25.4.15. But, still Idea has stopped our outgoing service. We have called local Idea service provide. He is also not taking any step. We have sent mail to Idea customer service and their representative. But, even then the problem is not yet solved. Kindly help us to solve the issue as early as possible....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - idea prepaid delhi balance deduction of 173

User
 AkshayJandoo on May 4, 2015
They have deducted 173 from my phone and i have 0 balance and they are giving the reason of Internet surfing however its not even possible because my data connection was off for the entire day i had used it for 1 minute but after a minute i immediately switched off the data connection and these idea persons are not even talking properly on phone nor giving the valid reason for this deduction, i have checked all my VAS service, call and sms deduction for the past 4 days and nothing about this hefty amount is showing in the message. my number is 9999199281 and i have ported from vodafone but now...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular Ltd. - COMPLAINT REGARDING EXCESS POSTPAID BILL CHARGE

User
  Khandelwal Ronak on May 4, 2015
Hi, I am Ronak from Jaipur ( Rajasthan ). This is in reference to the above subject of excess post paid bill charge on my mob. no. 9602841120.Please consider it as a high priority if you value your customers. I had to write this mail out of my busy schedule because i am unable to get any satisfactory comeback from your customer care team. I usually gets my bills around 600 - 700 on a monthly basis. I hardly use Data services and is on WIFI for most of the time in a day.I am amazed to see the bill of Rs 3198, which doesn't make sense to me. I constantly keep checking my usage but this huge bill...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Wrong Information and Rong Charges

User
 ravi.achiver on May 4, 2015
This is to inform you that I am using Idea no.-9958385138, Power -149, sir your executive told me that your Plan is 149, plus 1 gob 3g Internet, but sir, when I contact to customer care they told your bill is 872, sir I am shocked about my bill., This is very bed experience with IDEA Network. And this bill is totally rong..PleasE ease let me know what should I do......
Complaint comments Read comments [1] Complaint category Internet Services

Idea Cellular - MNP Rejection

User
 Vikas.111 on May 4, 2015
Hi, I'm a customer of idea and my number is +917387765553. I have applied for porting to TATA DOCOMO on 15th April and submitted all necessary documents but my porting out request has been rejected by my present network operator i.e, idea without any acceptable reason for rejection when I contacted the customer care they said porting has been rejected, reason they mention is ridiculous they say in the system its set as "User Cancellation" . Why would I opt for portability and then cancel myself don't I have any better work. I ahve also dropped an email to the customer care also the Email...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Data Pack ProRation charges

User
 Shru0990 on May 4, 2015
What is Data Pack ProRation charges?? I have been charged 290 Rs for it. My internet pack is always active. My pack was over 2 days before the end date & for using internet after the prescribed limit i have been charged additionally 78 rs. So from where did this Pro ration charge come?? Please check & tailor my bill else i will have to disconnect Idea & port it to some other connection....
Complaint comments Read comments [3] Complaint category Internet Services

Idea Cellular - hi

User
 Vivek Bharathi on May 3, 2015
i am vivekbharathi frm trichy(tamilnadu) i m bought idea sim before 5 days buying in bangalore..sim number is 7026103716 sim is now no signal and not activated..sim bought in my name...my aunty anu is now have this sim..please activate and address verified...my aunty anu contact number is 9688615513...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Idea Cellular - Nobody is resolving mine Net Speed Problem from last 35 Days.

User
 Sandeepjj on May 2, 2015
Myself Mr. Sandeep Jadhav had taken a Postpaid Internet Plan of 5 GB for Rs. 750/-. But the Plan I had taken considering the Best Net speed which will help in my official duties. But right from activated from 26th March 2015, I am suffering the Speed Problem as well as the Operating Problem. Actually I am using Micromax A120 Mobile with one of the Sim with Airtel and the other in Idea. But the Idea Internet when tried to use, shows only 3 signal bars whereas my airtel shows all the four signal bars with Good Speed. Problem for Idea is that due to only three signal bars, the internet speed is slowly...
Complaint comments Read comments Complaint category Internet Services

Idea Cellular - Data Pack of Rs 124 cancelled.

User
 Sathish Kumar Einstein on May 2, 2015
I made a recharge of Rs 124 for 650 MB 3G data for validity 24 days... And on the same day at night i made a recharge of RS 8 for 25 MB data for one day.. The next day they start charging me for data packs.. I called customer care and enquired. They said the validity of the previous 124 rs pack was cancelled and overwritten by the 8rs pack validity... What kind of rule is this?? They denied me the 650 mb i paid for. I asked them why they havent intimated me about this rule.. They said they have sent me a text of this rule in sms on feb 3rd 2015. Do they expect customers to reading through all the...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Rs. 197 Internet Pack

User
 abhizalone on May 2, 2015
I had recently recharged with the internet pack of Rs. 197 on my number 7662828838. It was told that the speed after 2 G.B usage would be throttled to 40kbps but I got the speed of 1-2 kbps and when i called customer care then they just took complaint but it was not solved. I lodged 2 complaints but to no avail. I woult like the authorities to take necessary actions against Idea Cellular Service. They are just looting people....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - ported number got deactivated

User
 Manish Valecha on May 2, 2015
Hi my name is manish valecha. I had ported my number 9561489798 from airtel to vodafone and than to idea. it was a postpaid connection. Than i converted it to prepaid. I was assured that if i make recharge of rs 102 this number will be stay activated as it is a life time validity recharge. This info was given to me at idea gallary ulhasnagar. I recharged as they said. But even after a month my service was not active. Than afer one month i went to idea gallary they said ur number is deativated. U have to go to airtel. I went to airtel they said idea must release this number first than we can activw...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - complaint regarding excess bill

User
 Narinder Patial on May 2, 2015
I want to file a strong complaint against IDEA Cellular for unnecessarily charging me high amount of bill. My cell number is 9855425850. Under the pretext of high internet usage idea has charged me a bill amount of Rs 6168, which i don"t accept. I have hardly any internet usage on the phone, except what'sup and checking my emails, i don"t use any other service or online application. I am using only 2 G internet pack which is unlimited one which is sufficient for me for almost past 10-11 years, but for the last one month your idea company is charging Rs. 6168/ bill towards me. Infact my all previous...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Account Deduction

User
 arshpreet on May 2, 2015
Deduction of Rs. 56/- from my ideea prepaid account 9814792511 on dated 29/04/15 without any reason. when I call in customer care they said that the deduction of Rs. 56/- is for Internet usage. But I not open any website & in my account internet pack was available. I am not satisfied from your service. Kindly revert my balance. Thanks, Gurinder Singh...
Complaint comments Read comments [2] Complaint category Telecommunications

Idea Cellular - MNP conversion number 59059 not working

User
 karanei on May 1, 2015
When I try calling 59059 to get my SIM activated, I get a response from IVR that call will be transfered to customer care representative and after that it disconnects. Idea number ported from Vodafone - 9711601143 Alternate number - 8800455633...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - 84 MINUTES CUT DOWN FROM TALK TIME

User
 Janiah1957 on Apr 30, 2015
Sir, I have recharged my balance at that time 84 minutes are in balance. While making recharge the balance minutes were cut down and new recharge balance come in existence. Now I am not claiming for carry forward but at least up to validity period it is my privilege to use it. Sir, complain lodge on 28th april and call center staff has assured the issue will resolved in 24 hrs (Employee Name Nidhi).Till date no action has been taken.Kindly do needful.I appreciate co-operation from good company. Thanks Prakash Jani 9376165611...
Complaint comments Read comments [2] Complaint category Banks

Idea Cellular - outgoing service barred

User
 krishna110 on Apr 30, 2015
my idea calling services has been barred without any prior information. when i made contact to know why it happened they tol me that i owe some money to vodafone (my previous service provider).to conferm that i have cleared my all dues i have mailed his one copy payment reciept..its been 24 hr but they didnt resumed my services..bcz of thier coordination gap i am facing this problem.....
Complaint comments Read comments [2] Complaint category Telecommunications

Idea Cellular - Special benefit not provided

User
 saumya25#' on Apr 30, 2015
The company sent special benefit recharge message on 27 / 04 / 2015 that if I recharge with rs191 I will get 1 gb mobile data for 30 days but after recharge I got the validity of 21 days. On talking to the customer service representative I was told that the company has not sent such message so do whatever you want....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Error in the last 6 month mobile billing

User
 YuvRaJ saLaRia on Apr 29, 2015
I am getting bill with an additional charges from the previous 6 months. After recharging my postpaid account with 150rs, I was being told that my postpaid account will be on 0rs monthly charge for the next 6 months but even then the Idea company is charging me the monthly bill from the last 6 months. I am continuously trying to contact the customer care of Idea cellular, but either they are not attending my calls or if they pick it up, they would say, ''We are not able to hear you." Kindly assist me with this company Regards Yuvraj 9855351672...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

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