Follow us
Log in        Register
     
 
Idea Cellular Logo

Idea Cellular Customer Care

Idea Cellular Ltd.

Windsor, 5th Florr, Off CST Road,
Near Vidya Nagari, Kalina,
Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400098

Customer Care Phone Numbers and Contacts

Phone:Idea Customer Care Toll Free Number – 1800-270-0000
Mobile:+91-959-400-4000
 +91-226 682-0119
Fax:+91-95940031181
Idea Andhra Pradesh
Contact Number – 9848012345
ccare.ap@idea.adityabirla.com

Idea Assam
Contact Number – 0361-2465437 / 0361-2465438
ccare.assam@idea.adityabirla.com

Idea Bihar/Jharkhand
Contact Number – 9708012345
More...
 
Go to Idea Cellular:    Twitter  Facebook      

Idea Cellular Complaints & Reviews

Idea Cellular - Wrongly charged for 126 Recharge

User
 Lavkesh Dwivedi on Oct 30, 2014
Hi, I have done 3G Data recharge of 126 Rs (1GB) on 29th Oct 2014 and my recharge was done successfully and I have got successful recharge message. But when I am using Internet data charges are deducted from my talk time balance and 3G data balance remain same. When I called Customer Care and they don't know about ISF, Next day I went to idea store to ask regarding and they told ISF means Idea Smart Phone. I don't have a Idea Smart Phone. They are not written ISF meaning nor given terms and condition for it on their web site. I have requested to revert my balance but they denied my request told...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Sim card Lost

User
 Prasad1307 on Oct 30, 2014
Dear Sir, My name is DOKKU. SAMUEL and My Idea Number is 918186047967. I have lost my Idea Prepaid Sim Card. so, I want to block my sim card immediately, so that anyone cannot make use of it illegally. Please acknowledge me ASAP. I shall be highly obliged to you for this kind work....
Complaint comments Read comments [1] Complaint category Other

Idea Cellular - not getting any proper response from CC

User
 SATYA SAIRAM on Oct 29, 2014
Hi sir, This Sairam, My mobile number is 9705266656. I am not getting any proper response from the idea customer care and they are literally disconnecting the call when I am irate on them. They are not giving any proper response and it's not the 1st time, I am facing this problem from last month. Coming to my issue, toady from morning onwards I didn't receive any balance deduction alert after the call get disconnected and sms sent, So I sent the so many sms from my mobile thinking that still I have sms balance. At last I came to know that all my balance was deducted. I tried to check my balance...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Wrong Deduction from prepaid balance

User
 rsd4u on Oct 29, 2014
My idea no is 8726290257. I've recharged 3G data plan and it finished in one day and also finished my Rs.160 balance approx. I called customer care but they are not sure why it happened or not even to bother about the origin of this issue. Now I'm frustrated and going to change network. Whenever I again recharge it again finished all the recharge done within a minute not even I can call the customer service....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - NON ACTIVATION OF SERVICES ON PRE-PAID SIM

User
 ahmed310872 on Oct 29, 2014
Dear Sir, 1. I had applied for porting / migration from post-paid to pre-paid for my number 8889959839 as I want to retain the number. Since, Friday, 24 October 14, my mobile services on the previous SIM (post paid) have been stopped. But the the new SIM (for pre-paid) has not been activated so far. 2. I was told that the services on prepaid SIM will stop at night and by morning the next day services on prepaid SIM will resume.But even after full five days the services have not been activated on the new prepaid SIM. All efforts to Idea personnel at Jabalpur, every day since Saturday morning...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea - Toll Free number issue

User
 abcdeghkjhklgjk on Oct 29, 2014
Dear concern, Hi, Myself sunil Yadav from faridabad my mobile number is 9582023512. I am not able to make call on toll free number actually i lost my debit card and my bank is saying to make a call with ur registered number but due to some bill pending in IDEA company i dont make outgoing call but they should allow user to make Toll Free Number Please do something .I make a complain in idea and complain ID is c1-35520776247. Thanks and Regards Sunil YAdav...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Bill generated with full rental on 9971876219

User
 sunilvrm on Oct 29, 2014
I activate the 3g plan at 8/10/2014 and bill generate on 14/10/2014 in this bill I have full Internet rental with 125+ 12% tax I call to customer care on 8/10/2014 he says bill generate on daily basis but in this bill have full rental 107 rupees extra and I consume data only approx 200 mb. plz solve my problem my no is 9971876219 sunil verma...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Idea Cellular - Facing problems with Mobile Network and 3G services

User
 piyushtank on Oct 29, 2014
I am Piyush Tank. I am using Idea Cellular Network and my office location is Hinjewadi (Phase 3), pune, maharashtra where I am continuously facing network issue. Please resolve the issue asap else I would have to switch to new network....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Unnecessary calls to enquire about someone

User
 love2ashwani on Oct 28, 2014
Hello Sir/Madam, I am recieving many calls from Idea cellular asking about some Rakesh. I have clerify about them many times that i dont know any Rakesh who is using idea services or used any idea services but still they are calling me again and again to enquire about the same person.and i am feed up of this. Recently i have recived call from 9911071570 any sanjana was on the line please do something. they must validate the alternate no provided by customer at the time of giving connection instead of troubling anyone....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea - Outgoing and incoming calls stopped

User
 Njali.5 on Oct 28, 2014
Since last 4 days i am unable to call anybody as well as m not able to recieve any calls from my idea sim. My internet connection is also not working. From 21st oct.i was in international roaming and idea charged mei 100 rs.without any reason, so i switched off my phone. But on 24th oct.when i reached UP i found that i was unable to perform outgoing calls and everytime i try to call, it gets disconnected. I am also not able to contact costumer care.t...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Not Getting Proper Speed On Net

User
 sandumesh on Oct 28, 2014
Dear Sir / Ma'm I use your network for data uses only since last two years, earlier i was on BSNL. I shifted to your network because it was good & fast at that time and i thought as the time passes and technology gets upgraded your system will also improve. BUT I WAS WRONG. As i was not getting proper speed, i complained to your customer care services and your executives suggested me to change my SIMCARD as per them my SIMCARDS were faulty. Even after changing simcards when no betterment was received in speed and i complained again they again suggested me to change my simcard. This...
Complaint comments Read comments [2] Complaint category Internet Services

Idea Cellular - CHANGE OF PLAN WITHOUT INFORMING

User
 Aalap Kapadiya on Oct 27, 2014
While checked last 3 months bills, i found that Idea changed my plan from 99 to 139. When called customer care Executive, Idea already send Written Information through Courier & by post, which is still not received nor any SMS received from Idea fro Change of plan....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - WRONG CHARGES LEVIED ON MY IDEA BILL AMOUNT- Mobile No.9895110464

User
 JAYACHANDRAN.N on Oct 27, 2014
Dear Sir, I am using my idea cellular number for the last 7 years.My number is 9895110464. My connection is Postpaid nature. I am paying regularly the amount average Rs.800/- all the month as bill charges. Unfortunately I have received an amount of Rs.1668.50/- towards call charges and internet charges for the month of October 2014. I have not yet applied for Internet connection in my number. I have not yet used internet connection from my mobile number. I am upsetting why this kind of bill send to me. I don't asked anyone to include the internet facility to my number. I didn't expect this...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - BILL DISCRIPENCY

User
 Digambar Pathak on Oct 27, 2014
after getting confirmation from your customer care that i have received a offer of 110 MB free for 10 days and after 10 days your net pack will expired and no additional charges given to you and i started browsing internet but within 5 days i got sms for making bill payment for 712.00 rs. im shocked and ask your executives to immediate disposal of this excess bill amount issue..but nobody helped me.out. now im not using your sim and want resolution of this dispute. pls help me and make sure you that i will pay the rest amount of bill but except internet browsing charges. my number is 9085085034..Digambar...
Complaint comments Read comments [2] Complaint category Unauthorized charges

Idea Cellular - HANDSET LOST PLS BLOCK THE SIM AND ISSUE A NEW SIM WITH SAME NUMBER

User
 Shariq anwer on Oct 27, 2014
My mobile number is 8750582906 & I've lost my phone so this is my request to you please block this sim immediately so that someone else cannot do miss use of that. Please let me know what we can do in this case & where I can got the new sim card of same number...SHARIQ ANWER 9716453506......
Complaint comments Read comments [1] Complaint category Other

Idea Cellular - Fraud On Data recharge

User
 javed ahmed khan on Oct 27, 2014
Hi I have submitted a complaint to idea cellular which is given as below ""MY IDEA NO. is XXXX i have done a3 g recharge of rs 249 before recharge my 3g balance was around 600 mb and after recharge instead of adding balance my 600mb data was lapsed i have spoken to customer on 12345 and 198 to lodge my compalint 3 times spoken to vikas, deepak, harihar and also someone else also at 6:15 pm today each time i got different answers, one said my 3g balance data is added and two said that data is lapsed. these guys doesnt know what gb mb is and i have to explain them what it is. i want my remaining...
Complaint comments Read comments [5] Complaint category Mobile Service Providers

Idea Cellular - Disruption of service

User
 hiranmaykarlekar on Oct 26, 2014
I have already written out my details. The additional point I want to make is that if--in the event of that being the case--someone had broken into my email service and sent a wrong message on my behalf, then this can happen with the emails of all other IDEA customers, including those connected with national security and not just writing about the subject as is the case with me. Therefore, please look into my case with the utmost urgency.If no one had sent a message, please investigate how you sent me the message about Barring my service and under what circumstances. Kindly let me have a reply at...
Complaint comments Read comments [6] Complaint category News & Media

Idea Cellular - Block my current sim card and issue new one

User
 User1414345240 on Oct 26, 2014
Dear sir, My mobile number is 9826465112 & i've lost my phone so this is my request to you please block this sim immediately so that someone else cannot do miss use of that. Please let me know what we can do in this case & where i can got the new sim card of same number... Darpan Joshi 9201333331...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Idea Cellular - disruption in service

User
 hiranmaykarlekar on Oct 26, 2014
To IdeaCustomerService@idea.adityabirla.com Today at 9:38 PM I have received no reply to my message of October 23. To say the least, your behaviour has been most strange and unpardonable. On the night of October 17-18, I saw two strange messages--the first one saying that my request for Barring had been received and that it would be activated within six hours, the second saying that it had been activated. Thereafter I could neither receive nor make any call--nor send or receive any message-- from my IDEA number. This was in Istanbul, Turkey, Till then, as I have international roaming facilities...
Complaint comments Read comments [4] Complaint category News & Media

Idea Cellular - Getting 2G internet speed 1 kbps instead of 20 kbps as promised

User
 chaitanyabhat on Oct 26, 2014
I'm using Idea's 198rs unlimited 2g data pack with validity of 30 days, post 1.25gb usage the speed will be reduced to 20kbps. I used this pack for 6 months and the speed was never an issue. But from this month after 1.25gb usage, my speed is substantially reduced to 1kbps. So i contacted the customer service executives 3 times and done whatever they asked me to do like setting configuration, manual network selection, clearing caches, putting my sim into another phone etc. But none of them worked. My friend also have a Idea sim and uses same data pack as I do, but he doesn't have any problem with...
Complaint comments Read comments Complaint category Mobile Service Providers

Share this page with others

  
  

Recently Discussed
18 minutes ago
Idea Cellular Postpaid Connection
Bill details not provided and legal notice sent
59 minutes ago
Idea Cellular
Sim card Lost
1 hours 2 minutes ago
Idea Cellular
Wrongly charged for 126 Recharge
4 hours 30 minutes ago
Idea Cellular Ltd.
CALL HISTORY
5 hours 26 minutes ago
Idea Cellular
NON ACTIVATION OF SERVICES ON PRE-PAID SIM