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Idea Cellular Customer Care

Idea Cellular Ltd.

Windsor, 5th Florr, Off CST Road,
Near Vidya Nagari, Kalina,
Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400098

Customer Care Phone Numbers and Contacts

Phone:Idea Customer Care Toll Free Number – 1800-270-0000
Mobile:+91-959-400-4000
 +91-226 682-0119
Fax:+91-95940031181
Idea Andhra Pradesh
Contact Number – 9848012345
ccare.ap@idea.adityabirla.com

Idea Assam
Contact Number – 0361-2465437 / 0361-2465438
ccare.assam@idea.adityabirla.com

Idea Bihar/Jharkhand
Contact Number – 9708012345
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Idea Cellular Complaints & Reviews

Idea Cellular - FORCEFULLY DEDUCTION OF AMOUNT FROM PREPAID NUMBER

User
 645 on Sep 20, 2014
My prepaid Idea number is 9891321611. An amount of Rs. 6/- has been deducted from my balance on 17.9.14 and Rs. 6/- on 18.9.14 forcefully. Three SMS has been sent to my mobile from no. 55517 for which Rs. 9/- has been deducted. IT PROVES THAT AMOUNT HAS BEEN CHARGED BY IDEA FOR INCOMING SMS. One call has been made by the Idea network on 14400001 for which Rs. 3/- has been charged from my account....
Complaint comments Read comments [2] Complaint category Telecommunications

Idea Cellular - Wrong Bill Amount, feel cheated with the bill

User
 Srikaran on Sep 20, 2014
I have been with Idea for a while now. Phone Number: 9700588388, Name: Srikaran. I am on the Idea 3G Champion 499 plan, revised to 525 from last month. Part of the plan is 1 GB of free 3G Internet. My billing cycle is from the 19th to the 18th. On 2nd Sep, I realized that I have exhausted my 1 GB free usage and for the remaining month, I wanted extra data. So, I placed an online request to activate the 3G Pack for 600 MB for 200 rupees assuming that I can use that until the 18th and should suffice. I got the bill this morning and was shocked to see the amount. I called up customer service to find...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - NON REFUND OF SECURITY DEPOSIT TILL DATE

User
 indian institute on Sep 20, 2014
It is to bring in your knowledge that I(RAMAN KR.GUPTA) has surrendered the two postpaid connenctions of the aforesaid company but I had not got my security deposit money for Rs.1000/=(one thousand), Rs.500/=each paid for connections nos. 8935035078 & 8935035079 at the time of taking connection on dated 17/07/2012 vide receipt nos. 113495 & 113496. Also for the above matter I had visited several times to the above companies reg. office located in Varanasi, Sigra, Below SBI BANK, FATHMAN Road, but not got the proper reply and I had also E-mailed to "customercare@idea.adityabirla.com" on dated...
Complaint comments Read comments [2] Complaint category Telecommunications

Idea Cellular - Idea network singals inadequate/issue

User
 Prasad Kinkar on Sep 20, 2014
Hi, I have 2 CUG connections @ Rahatani, pune. Not getting idea signals @ my home for either of the connections. Pls send engineer for site visit @ below address asap - Prasad Kinkar, Flat no 606, Kshitij, nakhate vasti, rahatani, pune - 411017. thanks, Prasad Kinkar 9921 821 988...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Idea Takies Vas Service

User
 vinaysonali2012 on Sep 20, 2014
Dear Sir I am inform you my Idea No.9911392508 issued in your company but i have problam any idea services activate without information.This month activate Idea Takies vas service activate dt.16/09/2014 and charges Rs.240/- add my bill yeh msg mujhe kal hi mila hai. Jab ki mainey koi service nahi lagai hai aur coustomer care par baat karne par unka ek hi reply hota hai ki hamare yaha se koi service activate nahi hui aur jab ki mainey koi service activate nahi ki hai last time idea se phone aaya tha ki aagey se aap ko koi problam nahi hogi phir is baar yeh service activate kar di gai hai mere...
Complaint comments Read comments [2] Complaint category Internet Services

Idea Cellular - Wrong deduction of amount by Idea

User
 645 on Sep 19, 2014
My Idea no. is 9891321611. On 18.9.2014 an amount of Rs. 10/- has been deducted from my prepaid balance, I contact with your customer center on 198 at 21.42 hrs of 18.9.2014 he stated that there is a technical fault and it will take 4 hrs. to give me the reason to deduct the amount. Therefore I sent an e-mail on ccare.di@idea.adityabirla.com at about 21.00 hrs of 18.9.2014 but no reply has been received. Today after again contact with customer center it was told to me that 3 SMS has been done from my mobile. At the time of checking the outbox it was found that 3 SMS were received in "inbox" of...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Idea Cellular - Showroom 121 main logoko ullu bana rahe hain

User
 kgpaifb on Sep 19, 2014
Idea showroom 121 main consumers ko dhoka diya ja raha hain. Maine *121# reply * for more reply 6 for more offers reply 3 for explore internet offers reply * for more reply 6 for Unlimited 3G Download RC8 Message: Dail *369*8# 30Minutes Unlimited Downloads on 3G/2G at Rs8 only. Validity 1 day Maine vaisehi *369*8# dail kiya tho mera 16 rupya balance deduct karke koi aur plan activite kardiya. Customer care ko call karke pucha to woh bole roaming plan activate huva hai. Supervisor se bath kiya tho woh boltha use karneka. Boltha hai ki *369*08# type karneka tha. Maine tho *121# main kya tha wahi kiya......
Complaint comments Read comments Complaint category Telecommunications

Idea Cellular - Non activation from post paid to pre-padi

User
 kalairani on Sep 19, 2014
I had a pre paid Idea sim card for the last 3 years . The Idea company customer care pressurised me gave me and post paid card. I was paying very high bills on the same. Hence I want to convert to pre paid. For which I had to spend a lot and visit the Show room n number of times. Which is about 15 km from my residence. I was asked to give the ID proof. I have given by mistake my old residence proof. I donot know that when I already having the same no for the past 3 years and the Post pay Bill were sent to my residence. Why have the Idea rejected my application for pre paid. Kindly activate the prepaid...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - New Sim card is not activated.

User
 Akki2391 on Sep 19, 2014
Dear Sir, I have bought new Idea Sim card by giving valid photo ID proof, valid address proof and valid photograph before five days ago. The sim card is not activated yet. I called thrice to customer care but they didn't do anything. My sim number is : 89912226100033819174. Regards, Akash Shah contact no. : 08000793173...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Idea Cellular - Pro-data usage problem

User
 manish.madan on Sep 18, 2014
Hi, I am using idea service on my KTK number for past two years, on 1st august I called up customer care to activate the 3G pack of 300 MB and 100 rs. I already have 299 Rs Post paid plan on my number. on 12th of august I de-activated the data pack as didn't want that anymore, it was activated intentionally for a week only as I had to travel out.but when on 1st September when I got the bill I was surprised or I would say I was completely shocked to see 1388 rs, when I saw bill details then I found something strange in that there were 38 rs were charged for 100 Rs pack and 753 rs were charged extra...
Complaint comments Read comments [6] Complaint category Telecommunications

Idea Cellular Limited - Postpaid billing issues

User
 Dilip89 on Sep 18, 2014
Dear Sir/Madam, As on 09/17/2014 I got a call from V.H. Yadhav from Delhi stating that he is from consumer court department request me to come to Delhi court on 09/19/2014. When I asked him about the reason why he said that, "Dilip, You used a Idea Cellular Limited post paid service (+91 8124031799 )where the outstanding amount of Rs.997 was not paid". He asked me whether I got any notice regarding the service. I told him no. Later, I told him that it does not matter whether I used it no but what is the proof that Idea services followed up me on this? He said he will check & call back. Please...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Billing after cell no close request/disconnect

User
 ashishkhade on Sep 18, 2014
Hello Sir, Cell No - 8308824990. I've sent emails to customer care to close my no in May/June - 14. Number was discontinued. But after 2 months in Jul, i received threatening call saying that I have to appear in court as i didnt paid bills for June/Jul...bill amount Rs 1920. I rushed to Idea center, submitted a request to close my number with ID proof and paid bill (TR-MH9072315240262) on 23rd Jul 14. Now on 18, Sep 14, I'm again receiving calls to pay outstanding amount. This is going cyclic. Now I dont have any options other than raising my voice to you. Please guide. Next option for me...
Complaint comments Read comments [2] Complaint category Internet Services

Idea Cellular - payment made against mobile no-9320887625

User
 devadigaramesh on Sep 18, 2014
Dear Sir, I have lodged several complaints on customer care desk ID CI-32660402324 and mobikwik asoka regarding my payment for mobile no-9320887625 on 4/9/2014 through my HDFC credit card against their payment authorisation ID 050059. But intead of getting the payment from Mobikwik, Idea has disconnected my out going facility and sent bill for subsiquent month with all charges.I am not going to pay this bill because i lost my business due to out going facility disconnected by Idea even though payment made by my side on 4/9/2014. I am visiting to Idea Gallery at Airoli for lodging the complaint...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Balance amount no where : Moved from Idea cellular to Airtel Postpaid

User
 Praveen Gupta Gouru on Sep 18, 2014
Hi, I have converted my idea sim prepaid to Airtel postpaid connection, and i have some balance in the account during account transfer and now i dont have any clue where the amount was gone and no update from both the service provioders....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Cheating by idea

User
 jinit12345 on Sep 17, 2014
My name is Jinit Brahmbhatt and i stays in hyderabad. I m using idra number 8688499021 since long. I did recharge on 1st sept for 103 to get 300mb and as i wanted more data. I recharge with 25 to get data balance but idea made my previous pack balance as zero. I called customer care but it was useles.. I talked to team leader but he was fool. They are giving advt of NO ULLU BANAO but they are cheating me. They said if u recharge with data balance previous balance will be zero.but they have not informed me in advance . How i assume that by simple top up. They will make my balance zero/?? I...
Complaint comments Read comments [2] Complaint category Telecommunications

Idea Cellular - i know my all outgoing and incoming call details for six months - idea 8607593686

User
 Atul Lakra on Sep 17, 2014
Dear Sir, I am using a idea number 8607593686 and I want a summary of outgoing & incoming six months details ( 01 march 2014 to 10 september 2014 ) urgently. So please sir provide it to me as soon as possible on my email address :KAMLESHSONI3609@GMAIL.COM...
Complaint comments Read comments [2] Complaint category Other

Idea Cellular - Havn't delivered the sim even after a month

User
 Aditya Karri on Sep 17, 2014
Theses people has called me nearly 30- 50 times asking me to port my number to Idea from 3- 4 different executives, after all that I have sent twice the document still they had a problem then finally I resent all the matter spoken to concern person twice then atlast people for verification has come and now I havnt recieved the sim yet. My port time has expired too.. They have wasted my valuable time and I need a justification....
Complaint comments Read comments Complaint category Telecommunications

Idea Cellular - Adjust amount of 2GPRS Services, which I was not Activate

User
 sunderkota on Sep 16, 2014
Dear sir, In my Idea E-bill of August 2014, there is shown Rs. 155 for R- Pack Activation on 7 Aug 2014. I have checked my Account Profile that this services Processed by Communication Id C1-29638505758. How this is possible without sending any sms or email to idea company. I am already using my BSNL Broadband Services from year 2006 and I not want any GPRS Services from idea. For this I have done some email to customer care of idea and behalf on my email they have send this below email to me - Dear Customer, Thank you for writing to us. We acknowledge the receipt of your email and...
Complaint comments Read comments [1] Complaint category Unauthorized charges

Idea Cellular - not activate my post paid no

User
 sushil sngh on Sep 16, 2014
I am convert my prepaid idea connection 9990933346 to post paid. The person has told me the wrong plan. Then I have given him 300/- and my document to activate the sim. Now they are saying that your sim is activated with in two days now after one week my no is not active.and no call from ther side. I am using idea from near about 5 years. please help me my no is 7503453009 sushil singh....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - fraud in billing

User
 suresh_kumar0184 on Sep 16, 2014
dear sir this complaint against lakshmi departmental store, located in ittina neela apartment shoping complex in hoskur gate the full address of this campus is( ittina neela apartment anakel taluk andhapura village hoskur gate land mark near gold coin club pin code 560100) sir this shopkeeper is not having billing machine and make fraud during billing time and also add more money in all grossery items such as milk vegitables etc people are literly suffering from this guy by doing this he make more money ...and also the way of talking of this guy is very rough. sir please do the needful action againest...
Complaint comments Read comments Complaint category Department Stores

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