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Idea Cellular Customer Care

Idea Cellular Ltd.

Windsor, 5th Florr, Off CST Road,
Near Vidya Nagari, Kalina,
Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400098

Customer Care Phone Numbers and Contacts

Phone:Idea Customer Care Toll Free Number – 1800-270-0000
Mobile:+91-959-400-4000
 +91-226 682-0119
Fax:+91-95940031181
Idea Andhra Pradesh
Contact Number – 9848012345
ccare.ap@idea.adityabirla.com

Idea Assam
Contact Number – 0361-2465437 / 0361-2465438
ccare.assam@idea.adityabirla.com

Idea Bihar/Jharkhand
Contact Number – 9708012345
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Idea Cellular Complaints & Reviews

Idea Cellular - Worst service in coustomer support & i think he is 100% frade

User
 arunshin on Sep 23, 2014
Dear sir, My name is Arun my idea post paid number is 9092274555 - I would like to change my mobile number post paid to pre paid . So i will contact your all idea shoroom in Coimbatore . But not any one response - all showroom people has saying that pl change your network to airtel or vodafone . So i will given portel request to vodafone . First I will ask your Idea showroom what is my unbilled amount for my number 9092274555 - He saying that Rs. 367/- i will pay Rs. 400/- than again one time to given request to vodafone - but again today one time has rejected - i will contact your customer...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea - BALANCE DEDUCTED (9917459836)

User
 syedmohdmasoodali on Sep 23, 2014
BALANCE DEDUCTION BY IDEA (MOBILE NUMBER 9917459836) Respected Sir, I want to inform you that I am new customer of IDEA of mobile number 9917459836, I get 82 rupees and 1 month free hello tunes when I buy the SIM. But after some days they deducted 15 rupees from my main balance on 23 September 2014. This deduction is wrong because I did not activate any type of payable service. Then I call to customer care they told me that THIS CHARGE IS DEDUCTED BECAUSE you activate hellotunes, then I explain the full case but still that he was not refund that. And saying that “YOUR BALANCE WOULD NOT BE...
Complaint comments Read comments [2] Complaint category Telecommunications

Idea Cellular - net usage

User
 Konda Sridhar on Sep 23, 2014
Dear sir my mobile no 9948843889 and I recharged with rs 25 net balance on 22/09/14 at 10 pm and used up to 11.50 pm when I turned off I received message that 50 MB data is used . Actually iam not downloaded any thing just kept my phone mobile data on. In this regard i called c care office first time I interacted with harika and not able to give any information and she transferred call to superior and I have been waited around 20 minuts in phone but I am unable to talk. And second time called this I recieved very bad response from executive there is nobody to give correct information this is very...
Complaint comments Read comments [1] Complaint category Business & Finances

Idea Cellular - Getting problem with internet. Worst service i have never seen in my life.

User
 pullarao466 on Sep 23, 2014
My mobile no. is 9966113123. Recently i converted from Airtel postpaid to Idea post paid. I am getting a problem with internet. while GPRS setting activating it was showing error(not activating) and i called to cust care 15 to 20 times from last three days(20th sept to 23rd sep, 2014) and i went to idea showroom. The tech person manually confugarated my GPRS settings but he was also not able to solve the issue and they kept a mail from their end. when i am calling to cust care(12345) they were telling pls give compliant to 198, then calling 198 they said pls call to 12345. Finally to whom i have...
Complaint comments Read comments [1] Complaint category Telecommunications

Idea Cellular - Sim barred for 3 days (9847124897)

User
 Mohan P.B. on Sep 23, 2014
I duplicated my idea sim (+91-9847124897) on 12th september 2014 from the idea service center at Kaloor (Kochi-682017) and few days later I received an sms from idea stating that I have not submitted my documents and this may lead to the barring of my sim. So I contacted the same idea service center from where I duplicated my sim and they said that all the documents have been submitted and also to ignore the sms.On 21st september 2014 my sim got barred and when contacting the customer care I was asked to resolve the issue directly with the service center from where I duplicated my sim, which I was...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Worst Service in my life so far...

User
 Santosh Kumar Komeravelli on Sep 23, 2014
Hello Team, I suppose this is my last email from an agony customer like me with IDEA that changes our life. I have requested for post-paid to pre-paid conversion dated on 12th August, 2014. And can you can cross check the today's date if you required. I paid my unbilled amount along with the request and also they provided me new sim and also requested not to use the old sim. I didnt used that old sim even for incoming calls. On August 18, i got a confirmation call from idea executive that they are going to process this post-paid to pre-paid migration process. And immediately i got a message...
Complaint comments Read comments [1] Complaint category Utility Services

Idea Cellular - Mnp issue

User
 aakash mehta on Sep 23, 2014
Dear Sir, This is very shocking for me to hear that it has been more than 16 days that my sim has not been ported from BSNL to IDEA, I Cannot even advice anyone to Swith to Idea like worst company i had ever seen and experienced, customers care are like hell. just keeping Abhishek Bachhan as brand ambassador doesnt make your company a good one, for that you need to value the customers which your company doesnt know.
and moeover for proper learning you can go to the customers care like VODAFONE & AIRTEL, their you will get to know that you are like nothing in this world, sorry for language...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - 9866544272 removed

User
 gvg on Sep 23, 2014
Dear Sir, I am using Mobiles No. 9866544272 from last 10 years with Airtel as postpaid. I was shifted into Idea cellular in the month of april 2014 as prepaid. after that I am using Idea services. but last 15 days my number was not working. I was asked in idea service center, they are failed to find the problem. I was asked idea prepaid distributor and ASM, they are not solved the problem, for your kind information this mobile number is linked with all my accounts and it is my personal number. I am not understand what is the problem, why it is pending. Please look into this...
Complaint comments Read comments [2] Complaint category Business & Finances

Idea - Balance deduction (Mobile number 9917459836)

User
 syedmohdmasoodali on Sep 22, 2014
BALANCE DEDUCTION BY IDEA (MOBILE NUMBER 9917459836)
Respected Sir, I want to inform you that I am new customer of IDEA of mobile number 9917459836, I get 82 rupees and 50 MB internet when I buy the SIM. But when I use internet then 60 RUPEES deducted from my main balance on 21 September 2014. This deduction is wrong because I checked my internet balance after deduction then it is still some MB left. Then I call to customer care they told me that THIS CHARGE IS DEDUCTED BECAUSE you use INTERNET, then I explain the full case but still that he was not refund that. And saying that “YOUR...
Complaint comments Read comments [4] Complaint category Telecommunications

Idea - 2 gb data should be provided for 2 rechgs done on same time for 30 days or one recharge should be reversed in jri account.

User
 meghabarche on Sep 22, 2014
I have done a 3G recharge of rs. 249 through website www.justrechargeit.com on my mobile no. 8959637404 on 20/09/2014 at 22:48 but i get failed due to network failure then I again repeated it and it get done at 23:07. But after few minutes i got another message that my failed recharge also get done but instead of 2 Gb data i got only 1GB and money got deducted of 2 recharges that is wrong.So either transfer 1 GB data more in my account or transfer rs 249 to my JRI card of www.justrechargeit.com...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea - I want my incoming and out going call details

User
 samstar on Sep 22, 2014
Sir I lost all my contacts.so please help me to get my incoming and out going call details from Jan 2014 to September 2014 my contact no. is 9822132941. Please send me on my mail ID : samstar2728@gmail.com, please its urgent. Thanku...
Complaint comments Read comments [1] Complaint category Family & Relationships

Idea Cellular - SMS CHARGES AS RS.20/- AS GAMEPIND20 PLUS SERVICE TAX

User
 sudhakar_n2 on Sep 22, 2014
MY MOBILE NUMBER IS 9948318495 WHICH IS LIFETIME POSTPAID CONNECTION OF IDEA. SINCE 2 MONTHS THEY ARE CHARGING SMS CHARGES AS GAMEPIND20. I HAVE NOT SUBSCRIBED FOR THE GAMEPIND20 SERVICE. I DONT KNOW WHY THEY HAVE ACTIVATED THE GAMEPIND AND WHY THEY ARE CHARGING LIKE THIS. I HAVE BEEN MAKING COMPLAINTS TO CUSTOMERSERVICE IDEA BUT NO RESPONSE FROM THEM. I DONT KNOW WHAT IS GAMEPIND. SIMPLY THEY ARE CHARGING WITHOUT CUSTOMER NOTICE. THEY ARE LOOTING THE CUSTOMERS BY CHARGING WITHOUT ANY REQUESTS. THE SERVICE PART OF IDEA CELLULAR IS VERY WORST. THE CHARGES HAVE TO BE REVERSED AS THERE IS NO REQUEST...
Complaint comments Read comments [2] Complaint category Telecommunications

Idea Cellular - unable to call on 59059

User
 Anshul Mangal on Sep 21, 2014
I have submitted my documents for porting from airtel to idea on 13th september, 2014 and on 20th september i received a message that my number is ready for tele-verification and i should call on 59059 for tele-verification. But when i tried i am unable to call and also i m not getting any networks. when i called idea cellular they were not able to give me any answer....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - worst 3G internet & customer care contact

User
 rchaudhari30 on Sep 21, 2014
My contact no. is 9921031694. This is 3G card but internet works like 2G. I'm suffering this service from month. whenever i tried to call customer care, i cant reach to any person of CC department. Today(21sep) i called to 121. they told & given me (by sms) 1 number. Number is 9822066121. This is normal call charges no. I called this no but there are no service to contact Customer care. I tried it 5-6 times but waste of time & money. This is the worst service i'm suffering from month....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - CALL DETAILS FOR LAST TWO MONTHS

User
 Ajay kumar Halwai on Sep 21, 2014
Dear sir / madam, My Idea Prepaid Number is 9423819925 and two months back i had port to idea from BSNL so I want call list for last two months as I have to track my expenses for the same . Kindly Mail It to me on my email address ajayh1589@gmail.com Thanking you Yours faithfully Sajanlal Halwai....
Complaint comments Read comments [1] Complaint category Telecommunications

Idea Cellular - SIM CARD

User
 M.K. on Sep 21, 2014
HELLO. I HAVE A PROBLEM MY MOBILE HAS BEEN LOST AND I NEED MY SAME MOBILE NO. BUT I HAVE NOT PREVIOUS ID PROOF I HAVE A NEW ID PROOF. CAN I TAKE SAME IDEA NO. 9542563492. Please Reply me on my mail id: kashim211@gmail.com Thank you......
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Voice SMS service

User
 Bruce Lusher on Sep 21, 2014
When I try to send a voice SMS by dialling star before the number, the recorded instructions are all in Hindi, which I cannot understand. When I phoned Idea at 9093012345, I was told I only have to phone 2222, and I can change the instructions to English. But when I try dialling 2222, there is no connection....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - I wanna my Address. - Idea Cellular

User
 rahul nm on Sep 21, 2014
Hello Manager, Please give me my Address. I think there are i submit my wrong Address. If i will find it Wrong, then i want send you my Right Address. my no is 9130899700 give me address Thanks my email.id [rahulkukreja110@gmail.com]...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea - BALANCE DEDUCTED BY IDEA ( MOBILE NUMBER 9917459836)

User
 syedmohdmasoodali on Sep 21, 2014
BALANCE DEDUCTION BY IDEA (MOBILE NUMBER 9917459836) Respected Sir, I want to inform you that I am new customer of IDEA of mobile number 9917459836, I get 82 rupees and 50 MB internet when I buy the SIM. But when I use internet then 60 RUPEES deducted from my main balance on 21 September 2014. This deduction is wrong because I checked my internet balance after deduction then it is still some MB left. Then I call to customer care they told me that THIS CHARGE IS DEDUCTED BECAUSE you use INTERNET, then I explain the full case but still that he was not refund that. And saying that “YOUR BALANCE...
Complaint comments Read comments [3] Complaint category Telecommunications

Idea - BALANCE DEDUCTED BY idea (9917459836)

User
 syedmohdmasoodali on Sep 21, 2014
BALANCE DEDUCTION BY RELIANCE GSM (MOBILE NUMBER 9368271829) Respected Sir, I want to inform you that I am new customer of IDEA of mobile number 9917459836, I get 82 rupees and 50 MB internet when I buy the SIM. But when I use internet then 60 RUPEES deducted from my main balance on 21 September 2014. This deduction is wrong because I checked my internet balance after deduction then it is still some MB left. Then I call to customer care they told me that THIS CHARGE IS DEDUCTED BECAUSE you use INTERNET, then I explain the full case but still that he was not refund that. And saying that “YOUR...
Complaint comments Read comments [2] Complaint category Telecommunications

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