Idea Cellular Customer Care
Idea Cellular Ltd.
Customer satisfaction rating: 17%
Submit a Complaint
8226
COMPLAINTS

Idea Cellular Customer Care

Idea Cellular Ltd.

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Address
Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
179
107

Mobile:
Mobile:
+91 95 9400 4000
(Head Office)
128
78

Fax:
Fax:
+91 79 2323 2251
(Head Office)

Additional info
Customer Care Services

Offices & Branches

F.A.Q.

Andhra Pradesh
: +91 98 4801 2345
Assam: +91 36 1246 5437, +91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu: +91 90 8601 2345, +91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa(Except Mumbai): +91 20 6641 2222б, +91 98 2201 2345
North East: +91 36 1246 5437, +91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab: +91 98 1401 2345, +91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

Customer satisfaction rating
17%
Complaints
8226
Pending
5225
Resolved
122
So far so good - The company responded to our notifications and is working on resolving complaints.

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Idea Cellular Customer Care related pictures (798)

Idea Cellular Complaints & Reviews

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Idea Cellular — Deduction of extra data

 Mastan Bisht on Jul 29, 2016
In d mng there was aproximately 350 mb data was there in account and i have not use any internet service till mng also also sync are off in my mobile still whole was deducted from my account which is wrong deduction of data ... also i m using bill bachoo software which shows the used data and acc to that software i have used 740 mb in 30 days but i have recharged 1 gb data before a week and no data is left tgen where d data gone without use... plz resolve d issue as i m old customer of idea nd using internet service on dis sim since a long tym...
Complaint comments  Read comments [1]Complaint category Other

Idea Cellular — Use bad language me and my relatives

 yog7200 on Jul 29, 2016
I am getting a call this unknown no. (8180952264) this person said me he was calling from idea call center and ask me about my last month mobile bill payment i told him i am out off nasik from last week i will pay your bill after 3 or 4 days when am come back after that that person using bad language he called mi again n again and this person treating me and my relatives, friend and telling him bad thing about me i don't known how that person got my family member and friends contact number, that person told me on call that you didn't afford idea service than why can use idea,
Ir i request...
Complaint comments  Read comments [1]Complaint category Other

Idea — Customer care

 Ujala singh on Jul 29, 2016
Sir mera name suraj kumar hai. Maine kal night me idea costmer care ko do bar kal kiya lekin receive karne ke bad wo phone kat kar dete hai. Jiske karan mai apna problem unko nahi bata pa raha hu. Problem ye hai ki mai idea ka 2g net pack istemal karta hu lekin 2 din se net speed jo hai wo ek dam slow kisi site par browsing karne par 2 se 5 minute lagte hai filhal. Pahle aisha nahi tha. Lekin jab mai costmer care ko call karta hu to receive karne ke bad kal kat kar dete hai...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Extra bill charged

 Rohit tiwari4696 on Jul 29, 2016
Hi im using idea connection from last 8 years im getting proud fromur eand from last 2 months i m actuly given call to your excutive n asking for boosters 1ncs n they will active it twice (its for june - july bill cycle 23 july
I have required more dada i have activted rs.100 booster for use 300 mb in 10 july i have got but again they have activeted " (without my require ment 1 gb 250 rs booster and i havent use this dada as i have use 300 mb till 20 july n have offed my net connection for till 23 cycle date i have activted after 12 23july 2016 know i have got bill rs.1021, insted of 771...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Wrly data charges -425/- applied in current month. please waive the data charges

 88PRASHANT on Jul 29, 2016
Myself hemat meena and my postpaid mobile number is 9907866993. i am regular customer of ideacellular from last 4 years we are lodge a complaint regarding wrongly data charges ₹-425/- applied in current month. please waive the data chargeswrly data charges ₹-425/- applied in current month. please waive the data charges for maintain a long relationship between idea cellular and me... otherwise we will go to another cellular company....
Complaint comments  Read comments [1]Complaint category Internet Services

Idea Cellular — Network fluctuation problem

 sarvare alam on Jul 29, 2016
Hello sir/madam,
This is sarvare alam from vill - badanpur post - katra mednigunjk dist - pratapgarh state utterpredesh pin-230131.
I am regular idea customer and in my area big no. Of user of idea. But the problem is here from last 10 days the network is so weak and fluctuating. We are not able to call properly and operate internet facilities.
It's my humble request, please remove this problem as soon as possible otherwise we have to move for other operator service.

Best regards,
Sarvare alam...
Complaint comments  Read comments [1]Complaint category Telecommunications

Idea Cellular — Fake bill and call

 Samuel etto on Jul 29, 2016
To whome so ever it is concerned u idea people have imposed a fake bill to my mob no 9640555245 and then i got a call from the idea store kharkhana secunderabad regarding my bill when i opposed and delayed the payment i asked description of my usage . Then that intelligent person from idea sent me the bill of other customer named reginna thumma ...i hv proof ... Today my few relatives got a call regarding the case filed against me in delhi which i reckon is a fake bcoz the lawyer u chose dont kno english ...nw vth d proof of fake bills i vl impose a case ... Hence one of my relative paid my bill...
Complaint comments  Read comments [2]Complaint category Telecommunications

Idea Cellular — Deduction rs 300 in core balance & network problem

 erajaykumar9103 on Jul 29, 2016
R/sir,

I have a prepaid no. 07056503372 rs 300 balance deduct my core balance without any scheme activated by me and inform by you. I did not send any request for any type of service activated on it.Network bar 2 or 3 shown on my handset. I recharged my no. 3 g pack but not shown 3 g range it shown always 2 g network. Please resolve my network problem and refund my balance my in my a/c as the earliest.


From

K r jain

Cont. No. 7056503372
Alternate no. 09416588159...
Complaint comments  Read comments [1]Complaint category Telecommunications

Idea Cellular — Non delivery of 4g sim

 Ipsita Money on Jul 29, 2016
Hi. On june 21 i have requested for 4g sim upgrade. My request id was 1-75398405612. I got a message dat said i ll get my sim wid in 22 hours... Bt it's days.. I haven't got any. Tell me what to do n whom to contact or where to contact to upgrade to 4g n give me one...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Mobile balance not received and amount debited from account

 ngour on Jul 28, 2016
Hi,

I have recharge from idea home website but did not received balance on my number that is 9926452714 idea.

Below detail from my bank account

Date - 27 jul '16

Reference id - 433091319

Payee name - idea cellular limited (Billdesk)

Amount - rs100.00

Tatus - success

Also i got a message on my number with "info : inb/430076060/ idea cellular limited"


I also sent a mail to customer service desk but still not resolve.. So please do needful as soon as possible....
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Idea Cellular — Network problem

 deepkmr on Jul 28, 2016
I am facing poor network problem since 1 year on my no 8512880002 working at wazirpur industrial area many time i had complaint for same issue but problem is still same,
Do i need to complaint in trai for this issue should i go to consumer fourm for this as i am fedup with this problem i am paying bill for service if i will not get that why should i pay amount for my harrasment....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — Wrong done recharge

 Narshishukla on Jul 28, 2016
Sir
I recharged with an retailer to my no. But mistakenly I entered wrong no and the recharge I'd done on a wrong no i want to get that amount back you can refund it to retailer or recharge my account

Recharge date28 July 2016 11:54 am
Transaction ID DL4072811540815
Wrong mobile no 9540588265
My mobile no which is correct 9540582665
Retailer mobile no 8506033921
Amount 156 (data offer)

Then after I have recharged my account with same no n same offer so it's successful
But i want you to refund my amount
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Non functioning of internet

 pradeep mukherjee on Jul 28, 2016
Dear sir/ madam, i have made several complaints regarding non functioning of internet services (Mentioned below), but the service provider is not take care of it
From:
Customercare@idea. Adityabirla.com| add to address book |this is spam

To: pradeepm10@rediffmail.com

Subject: non functioningn of internet

Date: sat, 23 jul 2016 19:19:01 ist

Dear pradeep mukherjee,

Greetings of the day!

This is with reference to your e-mail regarding coverage issue for your mobile number 9779087484.
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — Idea not credited the data balance which was mentioned in their earlier message

 beam2016 on Jul 28, 2016
I got a message from idea that by dialing*150#, you can get 350mb data 3g/4g for 5 days as loan for 26rs. After that by dialing that no. I got 100mb only.. Remaining balance not credited into my no... I called customer care but they told you can get only 100mb itself. Then why idea sending this type messages?? I want idea to credit the remaining data in my no....
Complaint comments  Read comments [1]Complaint category Internet Services

Idea Cellular — Not providing the certificate

 vkjatav on Jul 27, 2016
Respected sir,

I have a number of idea company 7500014298 and where i am doing job he asked my number and the certificate that this number is my or not. I contacted your idea store but they refused my request of issuing certificate, i contacted and send a email on customercare@idea. Adityabirla.com, but they are also saying that we never issue this kind of certificate.

When this is my number and i have all proof that i am the owner of this number, why idea store is not issuing certificate....
Complaint comments  Read comments [4]Complaint category Mobile Service Providers

Idea Cellular — They charged extra bill

 bindu khurana on Jul 27, 2016
My no. 9911100989
They charged rs 900 on the name of auto renewal pack.
I had paid this last year, they said they forgot to charge this in 2014 thus charged in 2015 and again in 2016.
I donot want this plan because i am getting nothing in it.
I am tired of going to customer care centre and calling them. But they are forcing me to pay bill.
They havenot intimated me about this and now they are not ready to take back charges.
And they had increased my call rates tremendously and are not ready to change and they have not notified my anything.
They had...
Complaint comments  Read comments [2]Complaint category Products & Services

Idea Cellular — Internet not activated but charged in the bill

 UDAY PADWALKAR on Jul 26, 2016
I'm using idea post paid connection number : 9892808380, they have added 129 rupees on the bill. But, not such pack has been activated, take off that charge or else we won't pay the bill and will cease to use idea respective number. Kindly fix this or we will stop using idea anymore! Also, plan is of 99 rupees monthly, i has been charged as 149 rupees rental. As i am suffering a loss of 179. Resolve it as soon as possible!!!...
Complaint comments  Read comments [2]Complaint category Telecommunications

Idea Cellular Ltd — Harassing customers with unjustified and improper charges.

 krayon on Jul 26, 2016
To whomsoever it may concern.

This is gaurang and my mdn is : 9819943353.

I was an idea customer and ported out the number to airtel. There is a bill which is generated after porting for which i am not liable. Now idea cellular ltd, even after giving clarifications and statement of issues, have started harassing by calling 10 times a day.

Now, i have received a legal notice from them.

Following are lines of events i experienced with idea while using their services

1) i had requested for porting out the number well in advance...
Complaint comments  Read comments [3]Complaint category Telecommunications

Idea Cellular — Complaint against idea retail store (vardhman enterprises opp. kamal tent house) vidisha mp 464001

 Dr. Satendra on Jul 26, 2016
Subject:- complaint against vardhman enterprise opp kamal tent house (idea help center) kharipathak road vidisha -464001


Dear sir
As per above cited subject subject, i would like to inform you that, the behavior and attitude of vardhman enterprise (idea help centre) vidisha, is not good. they never give response to the customer. dear sir i have visited to vardhman enterprise regarding to solve my postpaid number related problem many time since last 2 month and also got registered the request but still it is not done it. vardhman enterprise always reply it is not solving...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea — Fake offer details

 Deepan Nagarajan on Jul 26, 2016
Hi Team,
I had a call from idea to my personal from customer case regarding idea sim offers . The gave fake offers like 900min free 3g 500mb and 2g unlimited. But true offer is 850min 2g in 10kb . There network also is not working proper really bad support if i use idea i not receiving any calls proper to my primary no. Too. I payed 600 rs and brought two sims . I have raised complaint to them multiple no. Of times what they informed me is please pay first month bill then this issue will be resolved i did as they said but even aft that i face same problem i not happy in using there service...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

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