Idea Cellular Customer Care
Idea Cellular Ltd.
Customer satisfaction rating: 27%
Submit a Complaint
8992
COMPLAINTS

Idea Cellular Customer Care

Idea Cellular Ltd.

TwitterFacebookLinkedInGoogle+Youtube
Address
Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
237
152

Mobile:
Mobile:
+91 95 9400 4000
[Head Office]
168
107

Fax:
Fax:
+91 79 2323 2251
[Head Office]

Additional info
Andhra Pradesh: +91 98 4801 2345
Assam:
+91 36 1246 5437
+91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu:
+91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa (Except Mumbai):
+91 20 6641 2222
+91 98 2201 2345
North East:
+91 36 1246 5437
+91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab:
+91 98 1401 2345
+91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

Customer satisfaction rating
27%
Complaints
8992
Pending
5937
Resolved
1192
So far so good - The company responded to our notifications and is working on resolving complaints.

Idea Cellular related photos (893)

Complaints with pictures are more trusted and informative    View all

Idea Cellular Customer Care related pictures (893)

Idea Cellular Complaints & Reviews

Sort by:

Idea Cellular — High charges, late payment fees, bill added of number which is not in used now

 kunalmegenius on Dec 10, 2016
My connection is barred from outgoing and incoming. Bill charges high due to addition of bill of another number which is not in use now. Late payment charges, rental charges were added when services were inactive during barring. Now there is no network on my idea post paid sim. My number is everywhere, i am not able to pay online anything. Since OTP will come on my number 8860978069 during any transaction from bank. I am unable to pay my life insurance policy, idea bill through net-banking....
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — I want incoming and outgoing list

 mahesh99089 on Dec 10, 2016
I have erased my history details of calls unfortunately so I want to recover back .so. Kindly provide details to my email id maheshreddy99089@gmail.com.ithink may be proceed my request to my email address with in 24 hours .my contact no. Is 7732000238 if any I will provide the details what's you want .but I want history details confirm in 2days thanks.....
Complaint comments  Read comments Complaint category Education

Idea — Security fund not refund

 manider_singh on Dec 10, 2016
हेल्लो सर मेरा नाम मनिंदर सिंह मैं गांव धौला तह तापा बरनाला पंजाब से हु मै आईडिया पोस्टपेड नंबर 9115852653 का यूजर था लेकिन 3-4 महीने पहला मैं नंबर बंद कर दिया था मैंने नंबर चालू करवाने के लिए 1000 रुपया securty दी थी जो की रिफंडेबल थी पर अब तक muje नही मिली...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Change my plan

 sulabh.jain on Dec 9, 2016
My plan was 125 so on which rules
or regulation idea company have apply for Increased Rental_25 how can u change my plan without my sign, Share your terms and condition rules for POST PLAN of that time when i took a your plan.

And Company apply Subscription Service charge of rs. 175i didn't apply for any services activation so i will not pay 175 extra money for that (clip cart service ) even i don't know features of this services then how can i apply for this services activation...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — Complaint against abusing.

 Vikas Pandat on Dec 8, 2016
I have a issue regarding executive misbehave of idea.
i was called on 06-december-2016 {8750133758 } Attend me. I asked him about my contact portability.
i told him there is issue in my portability. then he abused me and said I will not port your contact number into idea . and he disconnected my call .
this kind of behaviour is intolerable. i am waiting only 1 week for your call after that i will fight Legaley and file the case on idea for customer financialy and mentaley harassment. finaly i will cancel port my no. my porting code is RD619876
i have 3 more idea no. in...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — 3 times online money is debited from debit card but not reflected in payments

 sangeetasaini on Dec 8, 2016
Sir, on 19-07-16 two online payments were made whose transaction id were GU4619023869 OF Rs 600 & GU4619007281 of Rs 330 respectivelywere made from my sangeeta saini's ac.These amont were never adjusted in the bills.on 07-11-16 online payment of Rs 197 is made whose trnsaction id is POS HU4879042721 Idea mumbai is made from my mothers gulshan kumari's account these payments were made for, my brother ajay saini mob no 9212122416.I have sent snap shots indicating these transactions as asked by them...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — Connect Switching to Prepaid

 Akshay_007 on Dec 8, 2016
This is in regard of the problems we have been facing with your customer service since 2 months now, No one is ready to register our complaints too, I need to switch my postpaid connection to prepaid and have been to 4 of Your centers here in indore, No one was willing to help and when i asked them to give me this in writing that they wont service my complaint all i got was rude replies, it has been more than 8 months since i took connection from Idea, and thus i come well under category of porting my connection to Prepaid, Since 2 Months now i have stopped my Bill Payments and have stopped using...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Wrong Billing for numbers never called

 HKKSharma on Dec 8, 2016
Dear Sir/ Madam, I have a Idea number 9323135641 which i ported from Reliance to Idea cellular. I am a senior citizen and a Ex-Indian Air force Pilot who has always paid his bills on time and never defaulted. My mobile bill has never exceeded 350 rupees even in roaming. However I received a bill from Idea for 17-Aug-2016 - 16-Sep-2016 the amount for which was rupees 2553.05. I am mentioning three entries which are fake and bogus charges made by Idea Cellular.

1. 16-Aug-16 Idea J&K 16:11:33 055365 Out 98:46 Rupees 891.00
2. 16-Aug-16 Idea J&K 16:11:50 055365 Out 98:28 Rupees...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Unresponsive behavior from Customer care

 Tarun1989 on Dec 7, 2016
Hi Team,

This is to bring your attention towards unresponsive attitude from your customer care (Akshay). He was extremely rude as well as impatient. Please take my feedback for him.

First of all I believe my biggest mistake of my life is to PORT my mobile number from Vodafone to Idea because right from Day 1 I am facing "N" number of problems from your team which is totally not helpful and unfriendly. Till the time I was with Vodafone I hardly connected with Customer care but since the day I came to your circle in a day or 2 I have to contact your UNFRIENDLY, UNPROFESSIONAL...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Telecom — Deducting the amount for for wrong entry USSD digits which are not service activation No.s

 madhavtungana on Dec 7, 2016
I was tried that to know the SMS balance of Vodafone, unfortunately i was pressed SIM-2(Idea) nstead of SIM-2 (Vodafone) it should show the wrong USSD but it directly deducted the amount of multiples of 10/- rupees.Repeatedly we are facing the problem

when we were called to customer care they are not responding properly, if i called to Customer care from another Idea No. then they said that server problem continuously they are saying to escape from me.

i asked to raise the complaint but those are not responding properly, otherwise not refund the my amount.
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — Deactivation of my Idea number without any information

 Somu John on Dec 7, 2016
Hi Idea

I am currently in Qatar and My Idea number 8111872767 was deactivated without any prior notice or message. Everywhere I am using this number and due to I am unable to make any payments or receive important messages. I am coming back to India and I don't have any contact no with me for communication. I would request you to reactivate it and let me know in case of any concerns. Please treat this as very important since it will impact me a lot in future and do let me know if any information is required from my side. I am always reachable at +974 33654041 or +974 66932690. I...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — This is been two months, still my issue did not solve. Worst service ever

 Vandit Vora on Dec 7, 2016
Hi...!!

Again... Again and again...!!!

After soo many visits to your idea stores, so many conversation with your executives on phone calls, so many putting mails on customercare id. And again i got a same bill nothing change appear on my bill name. Still i got a bill on my company's name. And you close this complain... Why???

I am facing this issue for last two month but still nothing happen. Yesterday i have called to your customer care. And i want speak with your team leader mr. Prakash surti (Because he knows my problem) but mr. Surti not having time...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Renewal of missed call alert without confirmation and deducted amount from main balance.

 Sharad Pagar on Dec 7, 2016
On 7 th Dec 2016, 75 rs /- (Rupees seventy five ) has been deducted from my main account balance by activating missed cal alert benefits without my concern.i have already sent the stop message on 155223 and still the amount has been deducted.
This is really ridiculous and BS. Rather I ll say it's a fraud.

The common man will never read no of msgs from the idea company that doesn't mean they will renew any benefits without their approval.

I want to refund the same amount to my main account balance orherwise I ll drag you to the consumer court....
Complaint comments  Read comments Complaint category Unauthorized charges

Idea — 4G Internet ( in their dreams )

 YogiNagara on Dec 7, 2016
I have suffered for 8 years with the worst Internet in the world. ...IDEA
NO SIGNAL
LOADING, LOADING
SORRY PAGE NOT AVAILABLE
CALL DROPPING
BUT
YET THEY CHARGE MY BUSINESS ACCOUNT APPROX 2500 TO 3000 PER MONTH AND SAY I HAVE 4G

I HAVE TRAVELLED ALL OVER THE WORLD, I AM NO FOOL, I KNOW EXACTLY WHAT 4G IS

How do you sleep at night you Chor Aditya Birla??????
Aditya F#$"%! $ Birla Chor

I HATE IDEA

You should be ashamed, you charge people money and never ever provide a service...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Idea internet recharge: amount is deducted but recharge is not done due to session expired

 Chanchal Khare on Dec 7, 2016
I recharged my idea number 9696903658 for rs. 63 through my sbi internet banking on 07th dec 2016 at around 12:00 pm. I used idea cellular official website for recharge it took me properly till i paid the money through netbanking then it stopped with session expired message. Now i neither got my number recharged nor received the money back in my account.
Netbanking details

07-Dec-2016 (07-Dec-2016)
To transfer
TO TRANSFER
INB Idea IDEA_RECHARGE Paymen

Ref no. HSBI4951350041IGAAJWJKT0
Amount. Rs. 63.00...
Complaint comments  Read comments [1]Complaint category Other

Idea Cellular — Regarding postpaid bill

 vipin999 on Dec 6, 2016
I have port my number 8568000681 Vodafone to Idea on 25th November and Idea send me a bill of amount 807.54 rs on next day on 26th Nov.

i have use only one day idea cellular services and they send me 807 rs bill amount why should i pay bill to idea .

i have regular try to complaint to idea by phone to customer care but not get any solution from them.

i was give port request to Idea office ( Sri Ganesh Teleservices)and port request send receive Idea sim from Idea outlet employee Miss Reet (9592238880)

No one inform( Customer care and Idea...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Outgoing has been stopped due to physical verification negative

 vishulokh12 on Dec 6, 2016
Hello Team,

I would said again this is totally pathetic service by Idea, after change the Bill plan (149) and converted market move.

My outgoing has been stopped due to physical verification which is not happened and no one called me. I don’t know what I can say to idea customer care.

I tried to reach Shashikant (Tech M Idea executive 735000 1054) but he is not receiving he phone.

I have lot of important call but due but due to your bad service I am facing so many issue, if you know the valuation of the important call and customer you...
Complaint comments  Read comments Complaint category Other

Idea Cellular — VAS : wrong charges

 Gagnesh Katoch on Dec 6, 2016
Dear concern,

My mobile no. is 9780020359.Today I check my latest bill and in bill I found you claim unwanted charges of VAS.
1 I not send any premium sms as per your detail.
2 from your end activate subscription services without my any request.and I never use this services.
3 WAP download, I not download any paid app in my phone and not use also.

Kindly recheck same, coz I am not agree and understand your these charges.

I use Idea since Feb 2016 1st time I not agree or understand your claims of these charges, kindly resolve this...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Recharge Amount

 Sayali Shah on Dec 6, 2016
I have recharged my idea phone no. more that 4 times in the past 2 weeks but I am not able to call as the balance is showing 0.0Rs Where has all my balance gone?? Recently got a message saying that my sim would be deactivated for 90 days because I haven't made any call from past 3 weeks. Please refund the money or at least provide me with recharge....
Complaint comments  Read comments Complaint category Other

Idea Cellular — Mobile number: 9718425379 Service provider - IDEA POSTPAID .My Mobile Number is not working since 12 Days it was suddenly stop working without

 Kamal Kishore Shakya on Dec 6, 2016
DATE: 05-12-2016

FROM:
KAMAL KISHOR

D-1/20, D-1 Block, Nand Nagri

Delhi-110095

TO,
TELECOM REGULARITY AUTHORITY OF INDIA

MAHANAGAR DOORSACHAR BHAWAN,

JAWAHARLAL NEHRU MARG (OLD MINTO ROAD), NEW DELHI

DEAR SIR/MADAM,

REASON:- OTHER RESORCES OF UNTM DISC.

Respected sir,
Mobile number: 9718425379 Service provider - IDEA POSTPAID .My Mobile Number is not working since 12 Days it was suddenly stop working without any reason then i contact to...
Complaint comments  Read comments Complaint category Telecommunications

Recently Discussed

(10 minutes ago)
Billdesk
Non payment of my booking of reservation of Baba Travels - Trice
(34 minutes ago)
ICICI Bank
Imps fund transfer-timed out, money debited
(38 minutes ago)
State Bank Of Hyderabad
Registration for sms alert
(42 minutes ago)
Zotezo
Items ordered and paid for full in advance, not delivered,NO REFUND
(51 minutes ago)
PayTM
Refund Money

Featured Complaints