Idea Cellular Customer Care

Idea Cellular Customer Care

Idea Cellular Ltd.

Windsor, 5th Florr, Off CST Road, Kalina, Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400098

Customer Care Phone Numbers and Contacts

Tollfree Phone:1 800 270 0000
Mobile:+91 95 9400 4000
+91 22 6682 0119
Fax:+91 40 6656 2222
Andhra Pradesh
Phone: +91 98 4801 2345
ccare.ap@idea.adityabirla.com

Assam
Phone: +91 36 1246 5437 / 0361-2465438
ccare.assam@idea.adityabirla.com

Bihar/Jharkhand
Phone: +91 97 0801 2345

View More Information...
Satisfactory Rating
1%
Complaints
5434
Resolved
50
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Idea Cellular related photos (511)

Idea Cellular Complaints & Reviews

Idea Cellular - Exceedingly High Unbilled Amount

User
 Shreyansh Asthana on Sep 1, 2015
Sir, I am an idea customer with mobile number 9130057576. My plan says I have 1.5 gb of 2G data for usage. After it got over, I subscribed for a booster back of Rs 250/- or 1GB-data which was yesterday. Today, I checked my unbilled amount and it was Rs 3620/-. I called the customer care and there was no help since they would not be telling details about unbilled amount. Next month, the bill may raise to 5000-6000 and I would have to pay it regardless. Please help me. This has happened to me 2nd time in two months. I urge for an action....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Network Issue

User
 kumar.nipunkumar on Aug 31, 2015
I am using Idea connect. Most of the time I when anyone call me they receive an error "Dialed no does not exists or Network congestion" I logged 2 complaints but call closed by IDEA backend team. Complaint no. 1-59692833870 1-59693526556 Still facing same issue. Please Help....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Mobile Service stopped

User
 vivek_medhekar on Aug 31, 2015
I have submitted the request to change my number (9011012463 ) from postpad to prepaid on 15-July-2015. After 3 days, i received message that the request could not complete. After that i submitted request again on 22-Aug. This i paid Rs-100/- extra so avoid any unpaid amount. I received message that the request will complete by 26-Aug. The service was not restored for my mobile no and I called customer care number (both prepaid and prepaid) on 27-Aug. The response from Post Paid customer executive was that the service is complete and i should call prepaid customer care. The response...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Want to transfer ownership from my friend

User
 debashis_das on Aug 31, 2015
Dear Sir, Greeting of the day!! Mob no belongs to my friend, Last 10 years I'm using the same. Now I want to transfer the ownership from my freind to me. Could you please advice how fast I can able to change above things. Thanks in advanced. Best regards Debashis Das...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Extension of data pack - banned net for 6 days

User
 Naren Chauhan on Aug 31, 2015
Respected sir, due to government order all the cellular company had banned internet nd messeging services. its fine but what we are saying is cellular compny should give extension for data pack validity... as it is a huge loss to customer.. please be kind and helps the customers.. thanks and regards, Naren Chauhan - Anand (Gujarat)...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Non reeipt of payment receipt of Rs.372/- towards my mob. no. 8750465858

User
 akhilesh kumar cbi on Aug 31, 2015
I have paid Rs.372 towards payment of my phone no. 8750465858 via reference no. 104301113 and also received a message on 27.8.15 over my mobile but i have not received the receipt of the bill. Kindly send the same to my email ID provided to you. Thanking you Akhilesh Kumar...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Late night call harrasment

User
 satissk on Aug 31, 2015
Dear sir, phone number: 7359363615 is giving me late night call on date 30/07/2015, 11:27 & talks vulgar. please lodge a complaint against this number and kindly block any phone calls and message from this number to my number. my number is 9435225144 regard...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Activation of sim

User
 madhusobharani on Aug 30, 2015
I have taken the idea post paid sim on 25-08-15 still it is not activated. Sim no:89910433101415439659. I had talk to customer care five to six times against this issue., still it is not activated.Please send representative to collect a sim or activate my sim as early as possible.Please do the necessary action....
Complaint comments Read comments [2] Complaint category Telecommunications

Idea - Loss of 75 rupees

User
 mansi02 on Aug 29, 2015
Sir as on 27/8/15 made a recharge through idea cellular of Rs. 75. through sbi netbanking on my bihar number 9507740472. amout of Rs.75 has been debited from my sbi a/c as same time but still didnt get recharged. please rectify the problem why the recharge of Rs. 75 on my bihar region idea number not been recharge. please resolve my problem. you may also contact on my mtnl no 9869720153 or if possible please that amount to my idea no. 9507740472 or credited that amount to my my sbi bank a/c no. 10874308630...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea - Loss of balance

User
 Jayaram Bunty on Aug 29, 2015
Iam jayaram from andhra pradesh using idea network, recently something like juice up has been activated without my knowledge and i have lost 21 rupees from my account. I request you to kindly look into this aspect as soon as possible Thank you....
Complaint comments Read comments [1] Complaint category Unauthorized charges

Idea Cellular - Against less 3g data received as mentioned

User
 MJ1812 on Aug 29, 2015
Idea company special offer me 2gb 3G data in 298 rupees for 28days on 29 aug 2015.i recharged on my idea mobile network 7240954537 with 298 rupees. but i cant recieve much data as they mentione in their scheme i receive only 1gb data . so please resolve my problem. customer care executive did not resond me....
Complaint comments Read comments [4] Complaint category Telecommunications

Idea Broadband - After Payment, No connection and no refund

User
 nileshpatil1986 on Aug 29, 2015
Initially, I was communicated to get the installation withing 2 days after payment receipt from Idea Sales guy (Vikas – 9370676363). The sales guy came home on 20-Aug-2015 & took up all the documents, details & money (2736) for the broadband connection. It has been a week after the payment, but I didnt not receive any installation from Idea.Everyday, Customer care makes a false promise of installing the connection by end of the day. After such bad a experience, I have initiated request for refund for which they are saying 45 days will be needed.I dont even know weather I will get my money.Its...
Complaint comments Read comments [2] Complaint category Telecommunications

Idea - Regular network problem

User
 adi1531 on Aug 28, 2015
Respected Sir, I myself being a responsible citizen of Dangoaposi, west singhbhum jharkhand. I would like to draw your attention towards regular network problem in our area. The sim distributers, distrubutes numbers of sim cards but the regular network problems made our life difficult. please solve the above problem as soon as possible....
Complaint comments Read comments [1] Complaint category Education

Idea - Recharge complail of 75

User
 makanpipra on Aug 28, 2015
Sir by idea cellular i have recharged bihar idea sim no 9507740472 of amount rupees 75 by sbi netbanking but still not rechared. Amount 75 has been debited from my sbi account. Please check the status of 75 rupees recharge. How this amount will recover...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea - Not recharged of 75 rupees

User
 makanpipra on Aug 28, 2015
Sir by 27 aug 15 through idea cellular by netbanking of sbi recharge of 75 on my idea no 9507740472(region: bihar). Amount 75 debited from my account but on given mobile amount not recharged. Please check the where my amount gone and how amout will recovered....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Validity of recharge amount

User
 Pareekpuneet on Aug 28, 2015
Hi, I have done a recharge of RS 57 of idea prepaid.as per idea cellular.com company website we get a validity of 28 days after this recharge but when recharge is done an sms from idea obtained that it's validity is 14 days only which is a fraud and wrong information provided by company and charged wrong amount . Resulted in loss of money and time .though amount can be small for one person but its huge when company is having crore number of customers and they have generated huge money by wrong and misleading information .attached screenshot of idea website.my number is 9881110594 and name puneet.please...
Complaint comments Read comments [2] Complaint category Telecommunications

Idea Cellular - 3G 9705042761 Mobile Internet Payment Transaction failed

User
 s krishnam raju on Aug 28, 2015
Idea Mobile No 9705042761 : On 28.08.2015 I made online PAYMENT for Rupees 154/- through my HDFC Visa Credit card and was made for recharge of 3G Mobile data Card Internet. My transaction was failed with error "Reasons: sorry! We are unable to process your transaction. Please contact us at pgsupport@billdesk.com for any queries". But same amount was debited from my account. So kindly refund the above amount to my credit card account immediately. My mobile number is 09849289236. Kindly call on my mobile to explain more about the unsuccessful transaction. Thanks S Krishnam Raju E mail: skraju@gvk.com Hyderabad. Mobile:...
Complaint comments Read comments [2] Complaint category Broadband

Idea Cellular Ltd - Internet speed is very slow to other networs

User
 rahul642 on Aug 27, 2015
Dear sir my mobile number is 9164250040 I am using idea post paid network already 4 months I used network I already know speed your network I am using smartphone your idea 2G speed of internet is 9 to 15 kbps only sir actually I am suffering you're a waste network please help me above officers actually I am living in district level in central city please help me...
Complaint comments Read comments [2] Complaint category Telecommunications

Idea - Idea 2g internet pack

User
 customer Idea on Aug 27, 2015
I am recharge a prepaid(8726999498) of idea 2 g internet pack @199 unlimited plan .Plan is unlimted thus i got only 1 gb 1.Recharge date 26-08-2015 2. Recharge amount rs - 199/- online idea site then site shows 199 unlimited plan but i got only 1gb i am complane the 198 but customer care excutive have not supported me.Please refund my blance data....
Complaint comments Read comments [3] Complaint category Internet Services

Idea Cellular - Payment not recieved

User
 sikandaralam2005 on Aug 27, 2015
My idea no - 9165014555. I already complaint by mail on this ID Appellate MP; Customer Care.But no response. I need my deposit money, i called so many times to concern person (Mr. Aziz khan/ 9826470726)but still no response. And I don't have any revert mail from your end. sirf pareshaan hi karte hain ye, pasie lete waqt dus baar call aur sms karte hain, magar abhi no response. idea gallery me jao to wo bhi idhar se udhar ghumana shuru kar dete hain. kahte hain humne mail kar diya hai. kindly requesting, pls take action immediatly....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

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