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Idea Cellular Customer Care

Idea Cellular Ltd.

Windsor, 5th Florr, Off CST Road,
Near Vidya Nagari, Kalina,
Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400098

Customer Care Phone Numbers and Contacts

Phone:Idea Customer Care Toll Free Number – 1800-270-0000
Mobile:+91-959-400-4000
 +91-226 682-0119
Fax:+91-95940031181
Idea Andhra Pradesh
Contact Number – 9848012345
ccare.ap@idea.adityabirla.com

Idea Assam
Contact Number – 0361-2465437 / 0361-2465438
ccare.assam@idea.adityabirla.com

Idea Bihar/Jharkhand
Contact Number – 9708012345
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Idea Cellular Complaints & Reviews

Idea Cellular - outgoing calls problem

User
 satyagaonkar on Mar 27, 2015
since i am having Rs. 7 in my a/c. improper service given by you in last two days. i cannot able to call any my contact. and i m facing huge loss in these two days. reply if you can solve my problem or not so that i can change your service. me as well my friends also. since 9 yrs i am using your service. solve as soon as possible....
Complaint comments Read comments Complaint category Hospitals

Idea - he is disturb to my wife

User
 VISHAL DHARNIA on Mar 26, 2015
dear sir 1 idea ka number jo muje pata nhi ki kon hai meri hone wali patni ko message or calll kr k tang kr rha hai pr mai koi police ka lafda nhi chataa islye aap se requst hai ki app is no..9781976692 ko warning krdo ya fir band kr doo pls pls pls pls sir yeh meri aap se humbel requst hai...
Complaint comments Read comments [2] Complaint category Computers & Accessories

Idea Cellular - Regarding wrong bill Generation /Billing discrepancy

User
 Peeyush Varshnet on Mar 26, 2015
Dear All, I am using IDEA GSM service on 8510099948. I have put request for DATA pack removal in Month of Jan, 2015 which is not processed properly and when I saw Jan bill, I see other discrepancy in bill as well So I discussed the issue in detail with senior executive and asked me to raise concern again for data pack removal and billing discrepancy; he has ensured me it will be corrected or in any case if there is any error you can inform us after Fen Bill generation. Request Id: C1-39575610224 Request Id: C1-39576879565 I checked with customer care executive now and informed about...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Postpaid to prepaid convert Service not active

User
 sahu.priyanath@rediffmail.com on Mar 26, 2015
Dear Team, I am priyanath sahu from pune I had applied for service change (9021211855) post paid to prepaid .So My applied date is 12-3-14 But Not get any service In till date .so I take fall up in My Idea center(Chakan location) Nobody Understand my issue Severity & every time Talk Various type of reason & already 2 time sim replaced First time get sim charges 100/- & 2nd time taken 50 rupees .so i am very irritate fill on idea service . Customer harassment point -All Transaction bank Work Stop, All contact stop,...
Complaint comments Read comments [2] Complaint category Unauthorized charges

Idea Cellular - no network coverage

User
 spras on Mar 26, 2015
in my area there is no network coverage of idea cellular. I hv registered a complaint regarding network coverage but no action was taken by them.today again i registered a complaint but customer care executive was not in mood to resolve this issue. Pls resolve this issue asap. With no network my internet pack and plan is waste my area is New Subhedar Layout Nagpur, Maharashtra....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea - mobile balance deduction

User
 koorapati.murali on Mar 26, 2015
Dear sir/madam my mobile no 9640633765 eroju naa mobile ballence 50rs deducation indi.customer care ku phone chestey nUvudea i Contest application download chesukunnauv anduku ballence cut indi ani chepparu.nenu elaanti application download chesukoledu .dayachesi naa deducation ballence naaku ippinchi marala ilaant un nessari deducation jaragakundaa choodavalisindiga korukunnttunnanu. regards, murali.k...
Complaint comments Read comments [1] Complaint category Unauthorized charges

Idea Cellular - cheating in rechared by their no *121#

User
 skg123skg on Mar 25, 2015
I recharged my no. 9616522022 on 24 march 2015 for data plan from their no *121# by pressing *121# -> 0 -> 10 -> 4 -> 1 () the offer was for 1 GB and they provided only 300MB against this. See the screen shot. now they are saying that it was only on VTOP....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Wrong Information about the offer

User
 jaysuperstud on Mar 25, 2015
Dear Sir, I'm using a Idea Prepaid Phone number:9818558220 Yesterday on 24th March 2015 I got a message about the offer stating 200MB watsapp data/ Month on 37 Rs after the assurance of customer care executive to go ahead with recharge. But when I used Watsapp to message I noticed that the balance was deducting from my Main Balance instead of data pack. Now, when I'm trying to contact customer care it says all the customer care executive are busy. The Ideas customer care is not picking my number on purpose as when I tried from a different Idea Phone number it got connected but didn't answered...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea - Amount deducted from bank a/c but bill remain unpaid

User
 Vipin wasadikar on Mar 25, 2015
I have made a bill payment of idea mobile no. 9009885158 through billdesk gateway using Internet banking of Rs. 700/- on 11/03/2015. The amount was deducted from my bank a/c, but the bill remain unpaid as the transaction could not be processed successfully. Bank :- Corporation Bank Transaction Date: 11/03/2015 Transaction Reference No.: CorpNet banking, Ref No: 00220150311076882109 Amount: Rs. 700/- Please revert back my money as early as possible....
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Idea Cellular - MISGUIDE IN PLAN

User
 mohit bagaria on Mar 25, 2015
WE HAVE RECHARGED FROM RS.39 IN IDEA MOBILE NO. 9012795481 FOR 200 MB WHATSAPP FOR 1 MONTH. AFTER USING (CHATING) WHATSAPP APLICATION BALANCE DEDUCTED IN MAIN BALANCE. WE HAVE TALKED TO CUSTOMER EXECUTIVE BUT NO POSITIVE RESPONSE PLZ DEACTIVATE WHATSAPP PLAN AND RETURN MY MONEY...
Complaint comments Read comments [2] Complaint category Internet Services

Idea Cellular - MNP request declined by IDEA

User
 Sushant000 on Mar 24, 2015
I have put request for MNP on dt 16/03/2015 reference UPC code IZ125763 for my Mob no- 8888545500 But why same has been declined by IDEA team?? One executive was trying to call me on 16/03/15 evening, but she disconnect the phone without asking me details & didn't call back again. It is the against of TRAI rules. Again i have put one more request on dt 24/03/15 with same UPC code....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - change of my plan and deduction of my 500 mb

User
 Narendranath Ambekar on Mar 24, 2015
I have brought SPICE sim card bearing no.9844259207 last 7 or 8 years back my plan was 20 paise for spice to spice and 40 paise for other phone. After SPICE campany change to IDEA my plan was almost same for last few months suddenly they change my plan to 30 paise for IDEA TO IDEA and 50 paise for other net work mobile without giving me any notice when I asked me they told me that my sim is DEMO Sim how can it is I have used the sim for nearly 7 to 8 years and recently I paid 155/ for 3 G internet connection for one month after 3 days they deducted my 500 MB with out using internet when I asked...
Complaint comments Read comments [2] Complaint category Internet Services

Idea Cellular - new plan activation - fraud

User
 priyobrat on Mar 24, 2015
I got a call from the number - 8510006859, 7840007392 stating that he is an idea cellular agent and have a post paid plan for me. Also they stated that I would need to take a new number. Over which I denied and sent their agent back. Again I got a call from the same number and a lady said that they would change the current idea post paid plan on my number i.e, 9540123701 and would the new plan would be of rs. 324 which will provide 600 minutes of local and std calls, 400 msgs and 1gb of 3G net. Again the agent returned and took rs. 150 and my Voter id and Aadhar card Xerox. After 3 days I got a...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Idea Cellular - deactivate JUICE UP SERVICE IMMEDIATELY

User
 abhishekkumar.techie@gmail.com on Mar 23, 2015
I am not able to talk to idea mp circle...idwawhen I called on idea toll free number. .. the executive there, suggested me to call on Idea mp circle no... but when i tried the no. Didn't get connected... kindly deactivate juice up service with immediate effect... Thanks & regards Abhishek kumar...
Complaint comments Read comments Complaint category Other

Idea Cellular - CALL FROM DELHI COURT - Threatening

User
 Antonyponraj on Mar 23, 2015
Hai, (I got same problem) I just buy IDEA POST PAID SIM - 9087052345 on Dec 2014 (for only net usage) and used 3 months and stop using that network on feb2015. last month bill pending 1128-Rs INR on feb. (Bill copy attached below). I had not hide any where, or not refused - just delay for some personal reason. BUT I got same problem CALL FROM DELHI COURT.-- Threatening to pay bill for IDEA NETWORK, calls received on : 20-Mar-2015 from 8860833540 a Lady called me & used most bad words. & 23-Mar-2015 from 9266670026 a Male called me told CALL FROM DELHI COURT & HE Threatening...
Complaint comments Read comments [4] Complaint category Mobile Service Providers

Idea Cellular - falls bill

User
 chamola on Mar 23, 2015
sir I have use (Mob No-7351616935 ) this service since three years from 2011 to 1014 in meerut(UP), but end of the year (oct 2014) idea representative came in my office and offered me new postpaid connection (Mr Vikash Malik and Miss Seema) during discussion I have already told that I am posted from meerut cantt to jammu division.Therfore please show me best plan which we can use in roaming and this number also activate in other state. After keeping my view Mr vikash malik and seema offered me best free rental plan 75 (with package) in across the india, But month of Dec and Jan 2015 company send...
Complaint comments Read comments [3] Complaint category Telecommunications

Idea Cellular - Fault charges in bill no 0214805332 mobile no 9303378532

User
 GandhiRahul on Mar 23, 2015
Charges of Rs 297 + Rs 155 Total 452 has been charged flatly in my bill no 0214805332. 297 for SMS-MT and 155 for 2GGPRS although my no. is already having a combo plan of 275 in which I have sufficient data for internet and I never activated an additional pack for internet. I made a complaint for the same and received a call form company.But she was not ready to listen to my problem. I visited idea centre and got my compliment processed twice. As per their instructions I had paid my bill excluding the above fault charges of Rs 452/-. I humbly want you to pay attention on my complaint....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - fradulently charging for premium services at Rs 7 per minute for 60 minutes on my post paid no 9967171788

User
 mohankottur on Mar 23, 2015
ON 21 march 2015 around 4.40 pm I inserted my simcard into a new smart phone. It has automatically conncted to your 55456-‘Say idea’ contact downloaded from your system through simcard. I realised this only when I received SMS at 6.08 pm. from IDEA thanking me for calling this no. Then immediately I checked call details and observed that ithas run for almost 59 minutes i.e. since I started my new phone after inserting your simcard. Then immediately I called your phone 9702000198 . The fellow who attended my call at about 6.10 pm on 21 march 2015 was not open about explaining this...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Billing Error

User
 maurya2509 on Mar 22, 2015
1. Reference is made to my Idea Mobile # 8189944000. I submit the following for your kind necessary action:- i. I have been charged Rs.1198.40 extra in the name of Prorated Overage Charges, whereas the GPRS Usage is already charged as Rs.904.36 along with the Data Pack rentals on prorata basis as follows:- Feature Description Period Amount GPRS Core Service_SB_0_Acc_98_307 15-Feb-2015 - 20-Feb-2015 21 GPRS Core Service_SB_0_Acc_250_289 21-Feb-2015 - 06-Mar-2015 125 New-3G HH 299 QOS(1GB UL)-TN 07-Mar-2015 - 14-Mar-2015 85.43 ii. In view of the above you are requested to kindly rectify...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Idea - 3g data issue complained

User
 eag on Mar 22, 2015
Hi this is ashish gautam from rewa mp.Twelve days ago i had purchased idea 3g sim cast of 120 rupees with required document from distributer (which has instoll ) at mpnagar zone 1 in bhopal but sim couldn't active i am thinking that document hasn't submitted. i lose my 120 ruppess . so plz give me 1 gb data for which i paid. if idea have responsibility with user . I want benefit or refond my 120 in my acc and i will provide acc no if this cond occur becoz i am true ..i can't mention my idea mob no bcz mob no nt show in packet of idea sim no @89917821140208294579H-2 wanted to send photo of sim...
Complaint comments Read comments Complaint category Internet Services

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