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Idea Cellular Customer Care

Idea Cellular Ltd.

Windsor, 5th Florr, Off CST Road,
Near Vidya Nagari, Kalina,
Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400098

Customer Care Phone Numbers and Contacts

Phone:Idea Customer Care Toll Free Number – 1800-270-0000
Mobile:+91-959-400-4000
 +91-226 682-0119
Fax:+91-95940031181
Idea Andhra Pradesh
Contact Number – 9848012345
ccare.ap@idea.adityabirla.com

Idea Assam
Contact Number – 0361-2465437 / 0361-2465438
ccare.assam@idea.adityabirla.com

Idea Bihar/Jharkhand
Contact Number – 9708012345
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Idea Cellular Complaints & Reviews

Idea Cellular - Fraud company using cheap tricks

User
 gauravism1 on Nov 21, 2014
I would like to inform you that one juice up service is activated today 21th Nov 2014 from web for my no. 7038658649. for this it took 45rs.charges per month. After calling to customer care I am not satisfied with his response that as you have clicked on the pop up you are are entitled to be charged. As I stated that I haven't used any service or download anything named juiceup services is activated without my knowledge. I request you to not to fool people by activating such services and apply charges in their bill for the service that they have not used So please deactivate and refund my valuable...
Complaint comments Read comments [1] Complaint category Internet Services

Idea Cellular - Data connection disconnecting in wadgaon sheri and kharadi area in Pune

User
 Priyank Bamoriya2 on Nov 21, 2014
Idea data connection quality becomes very poor since last 3 weeks. Before that it was excellent but now data (Internet) connection dropping in every 5 min for at least 10 seconds. This is for mobile Internet connection. I have prepaid idea connection....
Complaint comments Read comments Complaint category Internet Services

Idea Cellular - New SIM activation issues

User
 ujjwalkp on Nov 20, 2014
I have been asked to call 59059 activate my new prepaid SIMs 7038057445 and 9130736012. The fact is this call never gets through it immediately disconnects. Worst part is whenever I call customer care and explain the situation that this number does not connect I get same answer "I have to call 59059" which does not work and no one is willing to suggest any alternative. It's been 2 days I am without a connection. Please resolve this....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Unnecessary flash messages

User
 Shubham Jat on Nov 20, 2014
Sir I am receiving unnecessary flash msgs on my Samsung galaxy Y Duos at the no. 9826629321 which is deducting my balance continuously I am irritated by all of this now I have complained for a lots of time for this but it is still same if this will not deactivated from my no. I will surely change my provider....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Bill descripency many times, Threatnening and harassing for non payment of the same

User
 nitin11484 on Nov 20, 2014
Hello Team, I received a call from 9922436722 near 4.45 pm 19/11/14, to pay my bill and used threatening language. I have all the email sent for bill discrepancies on my number 9881464901, but no reply as there were additional charges. I have been using this number for 5 - 6 years and why would I not want to pay bill. Please correct my Sept bill and my loss over the disconnection then i will pay the rest. I have all the email records and bill payment till date. But they activated a new service and over charged me in month of Sept 14'. When i requested to remove that their customer call was rude...
Complaint comments Read comments [4] Complaint category Mobile Service Providers

Idea Cellular - bill payment regarding

User
 indira anil on Nov 20, 2014
My ref no #1000184463156/24 .I have taken the data card connection.I have never used it because it dint work with my laptop.I have called the idea executive regarding the problem.first time they have responded.then after they have not picked my call ..After 2 months of non usage i was sent a notice to pay an amount of 641/- for which i have called and informed that i have not used and how they have charged me with 641.they agreed for the payment of 350 which i tried paying at an outlet.I gave the payment amount at 01:00pm and when i approched them at 5 30 they said the bill will be paid only the...
Complaint comments Read comments [1] Complaint category Internet Services

Idea Cellular - Pathetic Services- Non activation of sim even after payment

User
 Amrita Dadhwal on Nov 20, 2014
Dear Sir, This is with reference to my Postpaid Connection application form no.- 00007173128 and received Sim card no. 89910435081418571856, the sim card activation is still awaiting. I have submitted the request on 10th November and the security amount of Rs/- 300 had already been submitted on the same day. Not a single Idea official has approached me including Mr. Prem (whose contact number was provided) for address verification. I am so fed up with the services that its an request to either activate it by today or refund my money. Thanks, Amrita...
Complaint comments Read comments Complaint category Other

Idea Cellular - Regarding Balance amount after porting out no. 8965049599

User
 arunaggarwal on Nov 19, 2014
Dear Sir/Madam I have ported out my mobile number 8965049599 to another network. it was postpaid connection. Amount left after clearing all your dues has not come to new ported mobile number. Please transfer balance left at to new account at BSNL with same numer. I ported one account at Idea does not mean that we are not customer of Idea. I have still 2 mobile numbers of Idea. Please do the needful. 8965049599 was mobile no. at your domain aruaggarwal@gmail.com Email id registerted with you. -- सादर अरुण कुमार...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular Limited - Idea Cellular - Bogus Charges by Idea

User
 pratik.jain@live.in on Nov 19, 2014
I am writing this to you to notify that my idea no. having Account No. 100016270802 showing abundant amount of bill (Bill No. 0193850831) for the period from 23-sept-14 to 22-oct-2014. On verification I found that my normal 'MUM_Voice Data Combo 399' rate plan got changed twice to other rate plans without my confirmation during the bill period due to which data charges are levied to me. And bill also showing Charges on Data Pack Pro-ration # with the total amount of 2251.57Rs. Same I raised to idea customer care many a times via call and emails but no one from the team is concern about the issue....
Complaint comments Read comments [1] Complaint category Telecommunications

Idea Cellular - High deduction of Internet Data

User
 anurajshrestha on Nov 19, 2014
Hi team, I am facing problem with internet data deductions from last one month on my idea no. 8719019469. The problem is that with in the time period of one month I was supposed to recharge the internet pack four times. I normally recharge with 105 pack which gives 300 mb for 28 days and which is enough to last for 20-25 days atleast if someone is using only whatsapp and some other normal sites on opera mini browser. But internet data deduction on my number is not equivalent to my actual internet surfing and downloaded data. I am using my same android phone from the last three years and I...
Complaint comments Read comments [2] Complaint category Internet Services

Idea Cellular - Ms. Josh Telecom insulted the customer

User
 Jayaramansv on Nov 19, 2014
Hoping, this Escalation mail will give the solution of my present problem. This month 3rd Nov 2014, I have approached Ms. Josh Telecom based on our Idea customer care suggestion and placed request with them to switch over from Vodafone network to Idea network. The entire requests have been collected from me and provided the SIM card and all formalities are completed both end. From 15th onwards I started to use Idea SIM facing the problem with signal issue and every time coming out of building making my personal calls is very challenges for me for avoiding the trouble, I approach Ms. Josh Telecom...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - postpaid to prepaid activation(8793289767)

User
 garadgt on Nov 18, 2014
maine 7-11-14 ko mera mobile number postpait se prepaid ke liye apply kiya tha, mera postpaid number(8793289767) 11-11-14 ko deactivate hua hain, lekin aajtak mera number activate hua nahi hain. jab main MY IDEA store mein jata hun to "aapka number kal activate ho jayega aisa jawab 4 din se mil reaha hain...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Wrong Name

User
 ArJu Ne on Nov 18, 2014
Name entered as Arun instead of Arjun. Repeated emails and requests are ignored by Idea Team. Mobile number 7774004540 has been issued in a wrong name which is an offence under TRAI. Negligence is being ignored by muralikrishna.nair@idea.adityabirla.com who provides corporate connections in Commerzone, Yerwada, Pune...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Prepaid SIM activation

User
 npadmanabhaiyer on Nov 18, 2014
My name is Padmanabha Iyer. About 3 weeks ago, I had purchased an IDEA PREPAID SIM CARD for Rs.100/- and was told that it comes with 1.5 GB data and 100 min free calling for free. I had submitted all required documents for proof. I was informed that the SIM would be activated in 24 hours. But even after that time it was not activated. When I contacted customer support, there was no proper response for the problem. I am waiting so long for the prepaid SIM activation. I kindly request you to activate my SIM card along with the free 1.5 GB data usage and free 100 min of call for which I paid...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Every month sending increased Bill without uses

User
 chandan kumar roy on Nov 18, 2014
Dear Sir, I am having a postpaid connection (9654304272)of idea celluler ltd. From begining i am getgting increased bill of rs.938.62/ sience october 2014 and no explaination of usess (tyoe adj), i requested for soft copy of my bill but i never get my bill of my uses company also not sent my hard copy.after that Each month i personally calls to customer care many times regarding my bill details. my bill date is 12nd of every month and 16th is due date. Every month i gives request 6 to 8 times but from last two months i am not getting my bill details of uses of Rs.- -938.62. i tried to login...
Complaint comments Read comments [2] Complaint category Telecommunications

Idea Cellular - my number call details

User
 karamshi.l on Nov 18, 2014
Dear Sir, My idea number is 8155027174. I need my idea call detail time from 25 october 2014 to 18 novenber. please send to my mail id all in comming and outgoing telephone number also need Regards, Noble antony my email id- maheshwarikaramshi@yahoo.com...
Complaint comments Read comments [1] Complaint category Banks

Idea Cellular - Net setter issue and call forwarding issue

User
 arjunsinghverma on Nov 18, 2014
Dear sir. I am old customer of Idea cellular. Want to discuss about 2 complaint to you. 1) my no. 8889700028, net setter ZTE 3g 21.6mbps (MF667) using from past 2 months. I am using windows 8 and the issue is when I plug in laptop it works but in 2g network. There is no setting shown to change 2g into 3g. This is already informed to your customer care many times and even gone to your local office near ambajee bazaar, gorakhpur, jabalpur, madhya pradesh and met your IT team but they ignored and not solved my issue. I am paying for 3g speed but using 2g speed, I feel this is not fair. Request...
Complaint comments Read comments [4] Complaint category Mobile Service Providers

Idea Cellular - CHARGING DIALER TONE WITHOUT ANY TELEPHONIC APPROVAL

User
 ruponsinha on Nov 17, 2014
MY pre-paid IDEA Cellular no is 8379801703 (pune). on 12 nov'14, there was a promotional call from idea regarding free of charge activation of dialer tone for 3months.on 13th, they sent sms regarding activation of free of charge dialer tone. On the same day, they send a sms regarding charging of Rs. 125 for dialer tone activation for 6 months. I call idea, talk to Mr. Ganesh regarding deactivation of dialer tone and return of Rs. 125. But he refused to do so. I think this is one of the fraudest act for looting customers. Please take strong action Regards Rupon Sinha alternate no 98266-66640...
Complaint comments Read comments [2] Complaint category Telecommunications

Idea Cellular - regarding add on number 9990731133. plan changed by their own and misbehaviour and delay in activation and harassment

User
 narender kumar motiani on Nov 17, 2014
Dear sir, I wanted to bring under your kind attention that i had taken a new ADD ON number 9990731133 on dated 20.10.2014 of yr co. but i m sorry to state that yr sales staff harassed me a lot by their working, their behaviour and their lieing practices . sir i had taken rs 99 plan but they changed it their own of rs 199 .this i came to know when i was told to call 59059 only initially they committed me that no will activated in 48 hrs. but this could not. verification man did not came in time even after taking time from me.Till 10-11 days no one was bothered about activation of my number....
Complaint comments Read comments [2] Complaint category Products & Services

Idea Cellular - My Idea number disconnection and close issue

User
 boopathy thangamuthu on Nov 17, 2014
Hi I have used IDEA mobile no:8108585577 from march 2014 with Unlimited STD plan. All of the sudden my outgoing is barred on 1st August 2014 without any information. I called up 198 for complaint and they asked to visit nearby outlet for the same.Then I visited Andheri military road Outlet and asked the reason for disconnection and solution for activation. But I didn't get proper reply for the questions. So I asked them to close my account and give my Rs.500 Deposit back. But they refused as it is not 6 months so they don't give deposit back. I said why I need to suffer without any of my fault,...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

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