Idea Cellular Logo

Idea Cellular Customer Care

Idea Cellular Ltd.

Windsor, 5th Florr, Off CST Road,
Near Vidya Nagari, Kalina,
Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400098

Customer Care Phone Numbers and Contacts

Phone:Idea Customer Care Toll Free Number – 1800-270-0000
Mobile:+91-959-400-4000
 +91-226 682-0119
Fax:+91-95940031181
Idea Andhra Pradesh
Contact Number – 9848012345
ccare.ap@idea.adityabirla.com

Idea Assam
Contact Number – 0361-2465437 / 0361-2465438
ccare.assam@idea.adityabirla.com

Idea Bihar/Jharkhand
Contact Number – 9708012345
More...
 
Go to Idea Cellular:    Twitter  Facebook 

Idea Cellular Complaints & Reviews

Idea Cellular - excess deduction of call charges

User
 smanorey on Mar 2, 2015
I have idea cellular cell no: 9821582740. i had a balance of Rs. 48 and I recharged it on 12/2/15 of Rs.120 and on 24/2/15 of Rs.120 and Rs. 17 for net usage for two days.today on 3/3/15 my balance shows Rs. 51. As i am not using this number for out going how they have deducted my Rs.254. can they provide me details of my call? I contacted toll free number but they are not giving any satisfactory reply. i want refund of my Rs. 254 if it is not used by me....
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Idea Cellular - Wrong SIM number Provided

User
 mns4udear on Mar 1, 2015
I have been provided with wrong SIM number. I have moved from relaince to idea on 28 feb 2015 and my number is 7859827251 but my number is still not activated. I called more than 4 times to idea customer care but they are not providing any solutions. Please assist me in getting this number activated. I am worried that they may have assigned my number to some one else. Manoj Kumar Singh 9910650814...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Deduction of balance without permission.

User
 suchak145 on Mar 1, 2015
On 28th Feb 2015 I have activated GPRS Plan for three days of 19 rupees via sms activation process and 19 rupees deducted from my account. On 1st Mar 2015 again 19 rupees was deducted from my account but this time I didn't request for activation for same plan still they(idea customer care) used to tell me it was done by me. They are not listening my request. I have call and sms record to prove my complaint....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Invalid Charges

User
 riship17 on Mar 1, 2015
Idea is not able to give services due to network issue however is charging for the services. When you call the customer services they say they can not do anything and there is no time also when the services will be working.Why should the customer give for the services which he or she is not getting. They charge for the services in the advance and then they refrain from giving the services...
Complaint comments Read comments Complaint category Telecommunications

Idea - Lost my 3G plan & 650 MB on Idea mobile topup recharge

User
 Vijay Joseph on Mar 1, 2015
Dear Sir/Madam, On 27th, Oct I recharged my idea number online for Rs. 15, as their self-care service (*121#) showed Rs. 15 is full talktime. But I got message from idea that I was recharged for 2G internet pack 100MB with 3 days validity. I confused to see the message, and contacted their customer service (198), they told me that the offer is only for paper recharge, not eligible for online recharge. If that recharge is not eligible for full-talktime, then I should be given the talktime eligible for online recharge, my biggest concern is that the recharge also changed my internet plan to 2G...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Poor Services

User
 Sam Dani on Feb 28, 2015
Hi, I have idea mobile number 8124274307 .On dated 27-02-15 company deduct Rs. 39+39 for smart pack and we have received sms mentioned below for reference: (Thank you for Recharging with Whats App Pack Rc39) but this pack not activated. I will call to customer care but he told me that recharge activated for other pack. And same problem, On dated 28-02-15 they Deducted Rs.26, for instead of 124 Pack. When i call to company they did't give me satisfactory answer. please revert me asap....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Postpaid to prepaid Migration not done after taking 4 times Request in From Idea Office C1-40596999483 [Resolved]

User
 sachanbit28 on Feb 28, 2015
Hi Sir After making my 4 the request (C1-40596999483 ) for post paid to prepaid migration of my number 9718278717 at least post paid network is gone but in prepaid also network is not there. When i have contacted to post paid customer care the said we have closed this number for always means the have done migration and please contact to idea office. When i have visited to idea office they said they number is yet not migrated to prepaid it is still in post paid. Then i have contacted to prepaid customer care and their supervisor they said there this number is still not prepaid it is still...
Complaint comments Read comments [2] Complaint category Other

Idea Cellular - Not happy with Idea service ::: Balance deducted but not geeting recharge ammount of same.

User
 Rakesh_Patel_1398 on Feb 28, 2015
Hi, I have did recharge of Rs.70 yesterday at 11:21:35 through Idea online recharge service. Amount deducted from my account but not getting recharge balance . I have tried 3-4 times to contact customer care of Gujarat and dis-satisfied from their response . They have given me one number every time to call (121424) and its not working. Really really dis-satisfied from idea customer care and specially from Mr. Kalpesh Damor Gujrat customer care. My Recharge details are as below : Payment Details Transaction ID :BSMP3685293884 Idea Number :9173574421 Transaction date :27-02-2015...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - change bill cycle

User
 Dinilkumar Divakaran on Feb 27, 2015
Dear sir for the last four year I am Ur post paid costumer, now need to change my bill cycle, i al ready register a complaint through phone and direct to ur perumbavoor (ernakulam dist, kerala state)idea care my current bill circule is 5 and i wish to change it to 26 th of every month can change through online ur custemer care exicutives not co operate with me so pls refer and do the need ful. my phone no and more details as follows mob-08606355576 e mail- dinilkeechera@gmail.com from -ernakulam dist state-kerala waiting for ur early response ypurs faithfully dinilkumar d...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Internet Connectivity not restored since 17.2.2015 even after 12 days of complaint

User
 Solomon Samson on Feb 27, 2015
Dear Sir The Internet connectivity on my Idea mobile no. 7416576921 has not been restored from 17.2.2015 till 27.2.2015 even after my complaint to Idea cellular on 17.2.2015. Kindly look in to the complaint and restore my Internet connectivity immediately. You are requested not to charge for the number of days the Internet was down.on my mobile. If you can not restore my Internet connectivity by 28.2.2015, you are requested to disconnect my connection permanently by 28.2.2015. Please act immediately. Yours sincerely. D. Solomon Samson...
Complaint comments Read comments [2] Complaint category Internet Services

Idea Cellular - Deduction of VAS

User
 gauravjoshi_84@rediffmail.com on Feb 26, 2015
I'm a regular idea customer with no. 9575039433 today i noticed that an amount of Rs 45 is deducted from my idea account for games hub VAS services. When i called up to 198 I came to know that some more small amounts of Rs 9, 21, 26 & 45 has been deducted in different months for same service. Such type of services have never been used even once from my no. and when i asked for the refund of my latest deduction they replied that no any refund system is available for renewal of VAS. This issue is not only for Rs 45 but the wrong way of providing such services by promoting it on web. If a customer...
Complaint comments Read comments [2] Complaint category Telecommunications

Idea Cellular - Postpaid to prepaid migration complaint Not performed 3 times when balance is in negative [Resolved]

User
 sachanbit28 on Feb 26, 2015
Sir i have requested 3 times now to migrate Postpaid to prepaid But each time my request has been rejected due to outstanding amount.Which is in Negative(currently) then why it is being rejected every time. I am so upset and each time i went to NOIDA ZONAL office (Sector 64) they said yes there is negative out standing. Please take right action as soon as possible My last Request no :C1-40517619021 (3) C1-40432159610 (2) outstanding (-44) C1-40314766106 (1) outstanding (-95)...
Complaint comments Read comments [2] Complaint category Other

Idea Cellular - Charged extra for internet usage

User
 su_shukla on Feb 26, 2015
Dear Team, My mobile number is 9702226999. My 3rd bill got generated on 22-feb in which i have been charged Rs.-850/- for internet usage. I called up at 12345 and informed that have not used so much of internet and asked to waive off the amount charged extra. But they were not ready. Then the call was transferred to some senior person and he offered me one deal. The deal was i have to take Rs. 154 internet pack(1GB) for 3 months compulsorily. when i denied as i do not use so much of internet then he said it is not possible to waive off the amount charged extra. Request you to look into...
Complaint comments Read comments [4] Complaint category Mobile Service Providers

Idea Cellular - sim card is not activated

User
 omprakashggoyal on Feb 26, 2015
i have a purchased a idea postpaid sim card dated 13/2/2015 at surat.that sim card was not activated...sim card is registered name is UTKARSH GOYAL...when i was call a custmer care then he says me "sir, it's not my responsibility please go to idea care" your custmer care excutive name was sunny ...my mobile number is 9924639998...that was not activated your company is more time consumed to activate a simcard...any replay for this matter you will call me on my mobile number 09924639529...
Complaint comments Read comments [3] Complaint category Other

Idea Cellular - Agent calls

User
 Amit K Jha on Feb 26, 2015
Dear Sir, This is Amit Kumar Jha, and my idea cellular number:9312038081 and Account Number:100010182258. I had received an unethical calls from your collection agent and they abusing me and not only this they establish a call to my friend and relative regarding this with rude talking and use to some abusing words. For this I also complain to the concern department of Idea. In spite of that the matter do not solve from them. Please try to help me do the right step against Idea. Regards. Amit K Jha Mobile: 9871062047....
Complaint comments Read comments [4] Complaint category Mobile Service Providers

Idea Cellular - Wrong activation of games hubs

User
 soumenkk007 on Feb 25, 2015
Today i.E. 25/2/15 at 9.52 pm a message received my mob no 7056474456 about subscription of games hub activation service. And deducted 90 rupees from main balance which is wrong . Because no any kind of activation or dubscription done by me from sim card activation till date. So i requesting you to reimbursh my deducted amount rs. 90 into msin balance....
Complaint comments Read comments [2] Complaint category Government Organizations

Idea Cellular - about activation of wrong plan

User
 vraj_raval on Feb 25, 2015
hi there, this is vrajesh raval. employee of central goverment organization My num is 9974102674 (postpaid) i have portabeled my num, airtell prepaid to idea postpaid with ur mnp plans from MY IDEA store- Astodia branch, ahmedabad. I had apply for Rs 299 mnp plan but some how ur service provider activated Rs 399 mnp plan on my num. After knowing this by calling at ur activation confirmation num, i had visited to ur Astodia branch servie provider, he told me to visit main branch at Navarangpura, after visiting ur Navarangpura main branch i still not get setisfied answer. so i mailing u my...
Complaint comments Read comments [2] Complaint category Government Organizations

Idea Cellular - Without any knowledge discarded my alternate no. Services

User
 Pushkaruby on Feb 24, 2015
Myself Ruby Alvares I reside in indore. My address is 13 EWS Ahilyapuri colony, Residency Area Indore. My issue is I am using one postpaid no. Of idea 9644445550 from past 7mnths. In month of December I received a bill of 8000/- which was somewhere wrong I requested them to recheck it otherwise I will not pay the bill. They gave me some waivers in month of January as I was in Delhi I told them I will pay once I will reach Indore. I received there calls and I requested them To give me time But on 25th feb' 2015 they discarded services of my alternate no. 9009006171 That too is of idea.. I mean...
Complaint comments Read comments [7] Complaint category Telecommunications

Idea - didn't get any response on my complaint

User
 D@rk on Feb 24, 2015
Sir, I am living in satara city ( maharatra ). 7 days days ago I was purchased new idea 3G netsetter from idea agency ( powai naka, satara ) and their is another name for this agency that name is Priya cellular . After purchasing that netsetter I use on my computer I see that it not giving me sufficient speed and that speed is about 500 kbps that time I called them and told them about problem they said that come next day. I was go there and they said i am checking problem and it will work properly I said ok sir. Next day again I got same problem. Again I complaint for that but they didn't response...
Complaint comments Read comments [1] Complaint category Broadband

Idea Cellular - Deactivation of my 2G GPRS 98 (2GB) pack

User
 Vishal12345 on Feb 24, 2015
Hi, Please se below response from Idea customer care on 16-Dec-2014. I have raised below request to de-activate my Idea 2G mobile data Internet plan and got the confirmation as well that it has been de-activated on 16-Dec-2014 but still from last 2 months I have been charged rs180 per month for same data pack. Instead of de-activating my data pack, Idea is now charging me almost double the amount of my pack which was rs 98 before. I also sent an email below to Idea customer care to look into this issue but its been now 9 days that I have not got any response from them. When my wife...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Share this page with others

  
  

Recently Discussed

11 hours 26 minutes ago
Idea Cellular
Agent calls
13 hours 41 minutes ago
Idea Cellular
Incoming & Outgoing call details
15 hours 39 minutes ago
Idea Cellular
excess deduction of call charges
19 hours 59 minutes ago
Idea Cellular Prepaid
sim card registration failed
21 hours 22 minutes ago
Idea Cellular
Wrong SIM number Provided