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Idea Cellular Customer Care

Idea Cellular Ltd.

Windsor, 5th Florr, Off CST Road,
Near Vidya Nagari, Kalina,
Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400098

Customer Care Phone Numbers and Contacts

Phone:Idea Customer Care Toll Free Number – 1800-270-0000
Mobile:+91-959-400-4000
 +91-226 682-0119
Fax:+91-95940031181
Idea Andhra Pradesh
Contact Number – 9848012345
ccare.ap@idea.adityabirla.com

Idea Assam
Contact Number – 0361-2465437 / 0361-2465438
ccare.assam@idea.adityabirla.com

Idea Bihar/Jharkhand
Contact Number – 9708012345
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Idea Cellular Complaints & Reviews

Idea Cellular - Tariff keeps changing without notice - !dea

User
 Benlita Pinto on Jul 23, 2014
I took this !dea prepaid service 3 years ago. When I took the the connection, the calls rates were cheap and SMSs were free.Within a year, they started charging for 1st three SMSs and from the 17th SMS. Today I got to know that, my plan has changed to per second plan (1.6 paise per second). This is ridiculous. When I told the customer care guy that, I would opt for MNP if the tariff is not changed, he said "your wish, Madam". He was so confused while telling the tariff as well. !dea has got worst plans and worst customer service. Pathetic! That's the only word I can use for them....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - blocking Idea sim ASAP

User
 prempjri on Jul 23, 2014
Hello Please Block my Idea sim (8466905235) ASAP, as i lost my mobile and so there is high chances of misuse (security) of it. My name is Praveen Prasad (sim registered) ; idea no.: 8466905235; place Hyderabad. i will be obliged to you for this. Please take necessary action ASAP. Thank you Praveen Prasad...
Complaint comments Read comments [1] Complaint category Institutes

Idea Cellular - Internet usage being charged

User
 Aatif Shariff on Jul 22, 2014
Hi, My number is 7411734132 & my name is Nasrulla Shariff N. I would like to bring to your notice about the situation that i have been facing. I was previously a Tata Docomo customer, i was approached by one of Idea's sales executive who provided me with a good offer after which i ported myself to Idea as a Postpaid customer. The first few months i had been getting bills within the limit of my usage and when i found that my usage was high, i changed my plan and increased it from 399 to 599. When i selected the 599 plan, i changed my packs since the 599 was an Iplan. I had also checked for...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Horrible customer service

User
 Malika Awasthi Kaushik on Jul 22, 2014
Horrible customer service ! People from the collections department are illiterate and they do not have any sense on how they should be talking to the customers. This afternoon I received a call from the collections department and first thing that female asked my was why have not been answering the call since yesterday. "I am not answerable to any one if i have not been answering my calls" Then the conversion continued and i said the call is regarding the bill payment and today is the due date, hence I will make the payment by EOD and disconnected. Look at the guts that female had...she...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

Idea Cellular - Not getting voice offers on 9837722932

User
 pankajjoshi86 on Jul 22, 2014
Since having a long time stayed customer on Idea Network yet Idea company has not provided me any Voice offers, GPRS offers on my Idea No. 9837722932.

So I decided to Port my Number to other Operator to get such benefits.

Regards,
Pankaj Joshi
Idea User- 9837722932....
Complaint comments Read comments Complaint category Telecommunications

Idea Cellular - Wrong Charges Of Net By Idea Cellular

User
 mohammednafees on Jul 21, 2014
Dear Sir, This is to update you that i am post paid user of idea since 2008-09 my mobile number is 9702062922, i am using 249 voice date combo plan in this plan i am getting every month 512 MB 2G net free apart from that i was also taken 1GB 3G net plan and i was using it from last couple of month without any problem then i decided to shut 3G plan from my normal bill plan so i visit on idea gallery Ghatkopar (Mumbai) on 13 June paid my bill and also given a request to shut my 3G plan then concerned person replied it will be done within 4 hours, but after 4 hours i found my net service was completely...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Idea Kerala inflated bills and cheating customer care

User
 Reji0707 on Jul 21, 2014
I am a customer using two idea connections, one for around 4 years and another for around an year. Then an idea marketing staff who approached me and gave me the same offer I use to MNP my wifes connection. I opted that. But just 2 months later I got a mail stating that your post-paid does not exists and will have to pay additional 25 Rs monthly. I thought okay, it is just 25 Rs. Months later, I called customer care to activate GPRS in this second connection. They said it would be a 100 Rs pack and the data limit would be 2 GB. This is the same pack I was using in my first connection. This...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Inflated Bill by IDEA due to lack of communication of Information

User
 priyankjain11 on Jul 21, 2014
My parents activated international roaming on their number (details below) and activated Rs 1499 pack for which incoming call was to be charged at Rs 30 per min with first 30 mins talk time free. However when the service was activated, customer care did not inform them that international pack is only available on selected networks in Europe due to which my parents were charged at a higher call rate than Rs 30 per min. Due to this they had to face a lot of problems on their international tour as their service was disconnected.We also deposited refundable fee Rs 2000 each at our local idea office...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Complaint against number 7891484579

User
 shiv12shiv on Jul 21, 2014
I am getting a call from this number 7891484579 non-stop. When I traced it, it says it's from rajasthan, idea number. I got a call from this number 5 times already and I answered one time and he sounds like a very bad person. I feel like the person has stolen one of my friend's phone and that is how he got my number. Please do the needful....
Complaint comments Read comments [1] Complaint category Unsolicited Phone Calls

Idea Cellular - No action taken on my Bill Discrepancy, I am communicating from 8th July 2014

User
 ravirajmpawar on Jul 20, 2014
Dear Sir/Madam, Please find below my complaint details. Name: Raviraj Pawar IDEA A/C No : 100007934478 Mobile No. : 8805057199 I have started using IDEA GPRS Service from April 2014. At that time I've opted '1GB(2G)' Data Plan for rental of Rs. 150 per month. Later on I found that this Data Plan is not sufficient for me... so I decided to switch my existing 1GB(2G) Data Plan with 2GB(2G) Unlimited Data Plan. So for that last month on 27th or 28th June, 2014 I had called IDEA Customer care regarding switch of 2G Data Plan. When I asked for possibility of Data Plan switch respective...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - 3g data night pack

User
 mkr2004 on Jul 19, 2014
i was recharged idea prepaid mobile on 18/07/2014 11:00pm for night 3g data offer of 512mb worth of RS 29. My amount was debited in my main balance i got messages from company i got 512MB 3g data. But when i was starrting browsing on 19/07/2014 12:30am my main balance amount was debited. after that once again i recharge my mobile number with RS 29 with using 1219 call option on 19/07/2014 12:40am .again i got message 512MB 3g data.after that also my main balance was debited. 2 times i was not get any data. when i was trying to complaint on call center about this matter. Atleast there are not...
Complaint comments Read comments [1] Complaint category Telecommunications

Idea Cellular - Do not disturb

User
 jtin vrma on Jul 19, 2014
I activated do not disturb service in my idea number 2-3 months back bcz i was getting 3-4 promotional call & sms everyday from idea & other companies. But now i am only getting lots of promotional calls and sms only from idea. When i call to the customer care every time they reply we have registered your complaint and it will be resolve very soon. Even some times when i called on customer care no. after 10pm they guys abuse with me. Wowwwwwwww Idea great job done.

3rd Class customer support & 3rd Class services....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - illegally swap my no.826911111 to other costumer by idea cellular, indore.

User
 ishan bansal 1991 on Jul 18, 2014
Dear Sir/Mam,

I
Ishan Bansal S/o Mr Salil
Kumar Bansal R/o H.no 1240/27 Nanda Nagar Indore (M.P) I
regret to inform u that my mobile number 8269111111 has been swap
illegally - unauthorized by someone of idea executive (Rahul,
Sameer telecom Raipur )

I was holding This mobile number(8269111111)
since last 7 months i was using this in regular basis, before this incident the
outgoing n incoming are completely stopped and the network was also not
available and when this incident was happened i was in Goa that...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - SMS send or receive not working on my Mobile no: 7359982913

User
 Krishna R. Deovanshi on Jul 18, 2014
I am facing the problem of incomming and outgoing SMS is not working since Jan 2014. I have also changed my SIM card keeping the same number with idea service at mahesana, at that time it got working but 10 days later, it again stop working of SMS incomming/outgoing. Whenever i go for complaint to 12345 it says, go to 198. and 198 says go to 12345 and bot are charging me as their routine of 50psise / 3min. but not giving any solution, all the time they reject to take complaint by saying that their PC is working slow and call them two hour later, and we have to pay again and again the same rate...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Idea Cellular cheating by wrong deduction of balance

User
 tushar tripathi on Jul 17, 2014
Company has deduced wrong balance from my account no of upto rs 500. last deduction was on the name of Internet usage but i have and i had data balance at that time.. i have the complete proof... . This hAppend twice with me.. Customer care refuse to help as they say i Didnt had data balance... BUT I HAVE FULL PROOF .. My mobile no is 9044448088...
Complaint comments Read comments [1] Complaint category Unauthorized charges

Idea Cellular - No 3G Speed

User
 smithin vijayan on Jul 17, 2014
Dear Sir, I am using an Idea net setter for last one year. In my life I never find such a bad service provider in india.From morning 10AM to Night 8 PM(around) there is no speed in my area. and every month I am getting a bill around 2000. If i paid a day later they are asking me to pay100 etc. I have register a complaint to appeal authority but no response for multiple time. Now the next issue I am not able to disconnect too. beacause i did not want to pay the late fee. Smithin 8891366696...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Rejection of porting request

User
 Nikunj Kumar Jain on Jul 17, 2014
Dear Idea Cellluar, Please help me to port out my number from your network. You have twice rejected the porting request. I have made the extra payment of INR. 300.00 (200+100). Please check the same and let me know if there are any other dues payable by me. I have post-paid idea connection. Please inform me for any dues before rejecting porting request. I hope you will help me to port out this time. Regards Nikunj Kumar Jain Mob. 9827440301 ---------- Forwarded message ---------- From: nikunj jain <nikunj.om@gmail.com> Date: Mon, Jul 14, 2014 at 1:53 PM Subject: 9827440301 To:...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - no portal/ webpage for prepaid customer

User
 manigiri on Jul 17, 2014
Alike portal/ webpage for the Postpaid customer to login, there is no portal / web page found on idea cellular website for the prepaid customers where he/ she can log in and find details and facility from personal profile to recharge, transactions history etc. Such personalized pages are available on the website of other service providers...
Complaint comments Read comments [1] Complaint category Other

Idea Cellular - continuously getting missed calls daily in the early morning

User
 Dr.Alphonsa on Jul 17, 2014
Good morning, I'm a professional with 1 year child, since a couple of days, from +918589802864 mobile number, getting missed calls in the early morning daily, which is causing sleep disturbances to my baby and me too, we are professional doctors and could not go station to complaint, consider the issue and resolve it soon. such disturbances can impair our treatment....
Complaint comments Read comments [2] Complaint category Unsolicited Phone Calls

Idea Cellular - Mobile Number Port Not worked in 10 days

User
 georgeka on Jul 17, 2014
My Number 9995447834, and i am from Angamaly, Kerala. I have given the PORT request on 5th July from Airtel to Idea. But not yet activated . Now it is the time to expire the PORT code. Now i dont know whom do i contact to get it done quickly....
Complaint comments Read comments Complaint category Mobile Service Providers

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