Idea Cellular Customer Care
Idea Cellular Ltd.
Customer satisfaction rating: 20%
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8427
COMPLAINTS

Idea Cellular Customer Care

Idea Cellular Ltd.

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Address
Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
197
119

Mobile:
Mobile:
+91 95 9400 4000
(Head Office)
139
84

Fax:
Fax:
+91 79 2323 2251
(Head Office)

Additional info
Andhra Pradesh: +91 98 4801 2345
Assam:
+91 36 1246 5437
+91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu:
+91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa (Except Mumbai):
+91 20 6641 2222
+91 98 2201 2345
North East:
+91 36 1246 5437
+91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab:
+91 98 1401 2345
+91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

Customer satisfaction rating
20%
Complaints
8427
Pending
5408
Resolved
463
So far so good - The company responded to our notifications and is working on resolving complaints.

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Idea Cellular Customer Care related pictures (814)

Idea Cellular Complaints & Reviews

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Idea Cellular — Idea number

 Avro Mukherjee on Aug 27, 2016
Hi,

I am very dissappointed ex idea number user. I had a postpaid number, at first the bills were exactly as mentioned in the plans. After that they started charging me attrociously, sometimes they even have the audacity to send me more than 1500 when my usage was just about 500. I then stopped using the number but the nightmares did not end then, they started calling on my alternate number every day and started asking me do you wanna switch this number on and other stupid questions when i have reminded them that i dnt want any association with your number. Anyone's help will be...
Complaint comments  Read comments Complaint category Telecommunications

Idea — Call not complet

 abdul.mabood on Aug 27, 2016
I recharge my idea number with isd tariff for isd call but when i call isd number my voice not transfer to other side but i hear other side voice and my amount is deducted. I complain many times to costumer care but they still say that it is not our service fault. It is your handset problem i change my handset several times but the problem not resolve....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Data Charged Unnecessary for 1700

 rohit489 on Aug 27, 2016
On.17th july by mistake i changed my plan from 6 3g packs to 7 3g packs and after that i got a shock that i have to 1712 as data charges.
This is pure loot.
I am not gonna pay this much of amount.
I am feeling cheated as i increased my plan to have more data but it added unnecessary 1712 as charges which am not gonna pay.
Befoee changing plan by mistake unbilled amount of data was around 100 which was OK but after changing it bounced to 1700.....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Without any alert my no. deactivated

 ydheerajkumar on Aug 27, 2016
My postpaid connection was deactivated without any alert call message 5 days before of due date.
i was visit idea customer care, yamunanagar(haryana), thy told me that your credit limit is over thats why your postpaid number is deactivated.
but i want to know without any alert how can you deactivate my number. then i was talk to idea head office thy told me that you pay your previous month bill we will activate your number, i pay but even than my number was not activated....
Complaint comments  Read comments Complaint category Mobile Handsets

Idea Cellular — Remove mobile tower

 Daksh Rajput on Aug 26, 2016
Dear sir
Am deepak rajput.I live in faridabad dabua colony.At my neighbour roof has a mobile tower. I want to remove this.Becoz its harmfull for health.I dont know where i do complaint againts this.thats why i text u now.So pls do needfull help i this regarding.The mobile is near by vidya medical bhati home in dabua colony N.I.T faridabad.Pls reply on urgent basis....
Complaint comments  Read comments Complaint category Satellite, Cable DTH TV

Idea Cellular — Complaint againt converting Postpaid to prepaid

 Atanwar on Aug 26, 2016
Complaint againt converting Postpaid to prepaid

Center name - Shreenath Sanchar, UG 4, Greater Kailash Road ยท 098260 56780
Indore (MP).

Phone no -
9753840433

I have am attempting to change over my postpaid number to paid ahead of time however here is the status which I have achieved after 18 days of hardwork.

(1) First I was given a application to submit which I submit on that day itself.(12 August)
(2) Now they called my following 5 days to submit documents (adhar card) now when I attempted to present the structure...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Amount deducted from acount towards Fortumo Payments

 Mushtaq Saudagar on Aug 26, 2016
Amount deducted from acount
Amount 699rs deducted from number 9881712936 towards Fortumo Payments app as i did not use this bloddu app.
1 19-Jul 20:03:48 Fortumo Payments 1 99.000
2 20-Jul 16:40:59 Fortumo Payments 1 150.000
3 22-Jul 18:40:08 Fortumo Payments 1 69.000
4 22-Jul 20:09:27 Fortumo Payments 1 99.000
5 30-Jul 09:18:49 Fortumo Payments 1 99.000
6 07-Aug 20:03:56 Fortumo Payments 1 150.000
I need a refund for the same.

Regards
mushtaq
9881712936
Alternate no 7276026120 (Please call on this no)...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — MNP from Docomo to Idea prepaid is not successful. 30 days passed

 girish km on Aug 26, 2016
Hello, my name is Girish KM . Port from Docomo to idea prepaid(8550818938) is not yet done. I am not even getting signal on MNP Sim, then how to call 59059 ? Even I tried the sim in different slots, and Lumia, Yureka 4g and some other mobiles, no signal. Its been almost 30 days.
I visited Care center personally and explained them the above, they told sim got activated, try in some other mobiles. Your service may have fault not our mobiles. Pls resolve this Asap....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Requested for disconnection date card mobile number, not taking request either telephonic or in their idea showroom

 kvivek21 on Aug 26, 2016
Hi,
I have taken my datacard mobile number 9814922261 from ITL outlet, Hoshiarpur, Punjab. Now, I have no need of it and requested them and requested on 9814012345 and 9781500198, 1800 270 0000, 198 many times. But no body is interested to deactivete this number. A Customer care executive at ITL outlet, Hoshiarpur, Punjab said that this number could not be deactivate before six months.
These days, I am working in Delhi and it is not possible for me to go in Punjab very frequently for requesting and requesting in idea outlet to deactivate this connection.
You are requested...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Demand Legal notice- 100007873721

 rpatil5 on Aug 26, 2016
I received a legal notice from Idea Cellular for a payment of Rs2481 against account number 100007873721 for the mobile number 9921004414.

Actually I am not sure whether I used the given number or not so when I called up the numbers provided in the email for bill details, she says i am not from idea, i don't have that information. If its not for you then please ignore.

I don't know, what to do now? Not getting any details about when and who used this number and how i get that mail..

The idea number was: 9921004414 -- in case of any queries you may write...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Incoming and outgoing call statement

 gautam kumar on Aug 26, 2016
Dear Sir/ Madam,

I need my incoming and outgoing call statement of the mobile numbers-
7654337685( from 01/06/2016 to 24/08/2016)
7654337685( from001/06/2016 to till the date of you issued the call statement).
Please mail to my ID -
jitendrakpandey1992@gmail.com
Immediately.
Thanks& Regards,

jitendra kumar pandey.
s/o sh.sanjay kumar pandey
m/o ms.munnni devi....
Complaint comments  Read comments Complaint category Family & Relationships

Idea Cellular — Idea postpaid sim not activated even after a week also.

 malleshappa teli on Aug 26, 2016
Sir,
I have applied for idea postpaid sim on last saturday 20/05/2016. They told the sim will be activated within 24 hours. But after a week also, the sim is not activated. Address verification also not happened. They have not even shown the courtesy of calling my alternate number. I am providing you the details please look into it.
Name as per document:malleshappa basanna teli
My postpaid number:8722636139
Alternate number:07768924853
Reference number:9972431117
Store from where i have taken sim:pranav communications btm layout bannerghatta road bangalore.
Complaint comments  Read comments Complaint category Mobile Handsets

Idea Cellular — Data plan recharge

 RuturaJsinh JadeJa Rj on Aug 26, 2016
Yesterday i recharged my idea internet pack from mobikiwk for 249rp. It showed 2gb unlimited plan for 28 days. But when i completed recharge idea gave only 1.25 gb for only 21 days. Than i contact with idea but first time they put me in hold for 7 min than again i contact with them they told mr that our plan is only for 1.25gb for 249rs. Now what can i do? Wo is responsible for this? Idea or mobikiwk? I have updated version of mobikwik also. Plz help me...
Complaint comments  Read comments Complaint category Other

Idea Cellular — Activating vas services

 Fr Shinu cherian on Aug 26, 2016
Sir.i'm using many problems from idea network. yesterday idea activated many vas service in my mobile no.(8007526984). in the evening i deactivated all the services. but after 12 'O' clock again all the services are activated. i recharged arount 500 but now i dont have any balance in my account. another problem is every time even i'm not using the cellular data, i got data notification.now i'm fed up with the services of idea...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Online Recharge for Rs. 500/- Full Talktime failed but Bank Account was debited and money not credited to Bank AC yet.

 ASRamani on Aug 26, 2016
Dear Sir/Madam,

The recharge transaction through online recharge portal of IDEA Cellular for Rs 500/- on my prepaid mobile number 7083138840 failed but the amount was debited from my bank account and has not been credited yet. Please check and recharge the mobile or credit the amount in my account as soon as possible

Mode of payment: Internet Banking via BillDesk
Date of recharge transaction: 22/08/2016
Transaction Reference ID: 1027503657
Amount: Rs. 500/-...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Wrong notice on wrong mail id by irshad ahmad for idea cellular

 vipin9981 on Aug 25, 2016
I have received this email from some advocate for idea.. This is not my number, this is not my address but this mail is coming on my mail id. Why?
Infact i have never even lived in this saharanpur or whatever area this is. Idea kindly find the person who has taken this number, go to his address, collect your bloody bill. Do not send this on some other person's email.
Ps i am assuming that you are running a telecommunication company and not a barber's shop which keeps sending mails to unrelated persons for recovery.
This is the copy from the mail.

Irshad ahmad
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — Broadband service

 imtiyazpatel85 on Aug 25, 2016
Hi Team,

Idea is the worst and very bad broadband band service provider. My request has been closed without informing me. The request was raised on 15 Jun 2016 and another one on 22 June 2016 and both request has been rejected. I do not understand why this request has been closed without informing. I think you are playing with customer money and not giving proper service. Requesting you please reopen my request ad don't tell me due to system restrictions we can not open old request. If you have not given the solution then you do not have any rights to close customer request.
Complaint comments  Read comments Complaint category Broadband

Idea Cellular — Recharge for my phone (oneplusthree)

 arshaan gandhi on Aug 25, 2016
On 23rd of august i got a recharge done for my idea number of rupees 453 which was an offer only applicable for the users of the phone (oneplusthree) so i got a message that the recharge has been done and i have received the normal 2 gb data, when i checked the balance it was showing that i have 2 gb of data to use but when i started using my internet facilities they started deducting amount from my main balance, now i have trying to talk to them since the morning of 24th aug and no one is able to help me, i have been put on hold for 10 mins, i have to explain my problem to them each time i call...
Complaint comments  Read comments [1]Complaint category Internet Services

Idea Cellular — Online recharge but not got balance

 Rajesh Atulkar on Aug 25, 2016
Sir
i had online recharge on 24.08.2016 amount Rs 200.00 Transaction ID:
GSM34702468820 deduct amount from my bank account receipt appear at idea online recharge but not got balance in my Idea Number: 7247700707

following is the receipt

Thank You! for transacting with Idea

Transaction ID:
GSM34702468820
Idea Number:
7247700707
Transaction date:24-08-2016 22:04:01
Amount:Rs.200.00
Print

above transaction is processed done by myself on online but not got balance since then to...
Complaint comments  Read comments Complaint category Business & Finances

Idea — Network

 sriramanbalaji11@gmail.com on Aug 25, 2016
The Signal at my home (which is located at the middle of Trichy city) is poor.

At town it is weak and at villages it is zero.

Idea has less number of towers when compared to other companies, but the amount charged is mostly the same as other big companies.

I have missed most of the important calls came to me and felt bad about it.

So I request Idea to resolve this issue as soon as possible....
Complaint comments  Read comments Complaint category Mobile Service Providers

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