Idea Cellular Customer Care

Idea Cellular Customer Care

Idea Cellular Ltd.

Windsor, 5th Florr, Off CST Road, Kalina, Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400098

Customer Care Phone Numbers and Contacts

Tollfree Phone:1 800 270 0000
Mobile:+91 95 9400 4000
+91 22 6682 0119
Fax:+91 40 6656 2222
Andhra Pradesh
Phone: +91 98 4801 2345
ccare.ap@idea.adityabirla.com

Assam
Phone: +91 36 1246 5437 / 0361-2465438
ccare.assam@idea.adityabirla.com

Bihar/Jharkhand
Phone: +91 97 0801 2345

View More Information...
Satisfactory Rating
1%
Complaints
5455
Resolved
51
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Idea Cellular related photos (513)

Idea Cellular Complaints & Reviews

Idea Cellular - Excess Monthly Bill

User
 DHANANJAY KUMAR JHA on Sep 3, 2015
Dear Sir, I am using services of Idea Since April 2013. I opted for the great I- 999 plan as it is customer tailored but I received a shocking bill of Rs. 12795.73 for July 2015 even when I used less than planned 3GB 3G data.in July as well in August. I called Korba Idea People as well as customer care hundreds of times and even wrote numerous email to them . I DEMAND COMPLETE WAIVER OF THE EXTRA AMOUNT CHARGED TOWARDS MY ACCOUNT. Don’t understand why idea knowingly wants to make defaulters. I have already paid the normal bill amount that gets generated as routine bill. Pl close this issue...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Activate my PD no. 9850736353

User
 Umesh Pawade on Sep 3, 2015
Hiii... I am Umesh Pawade and my mobile no. is 9850736353 (idea)which was deactivated before 20 days. i was using this no. from last 14 years (10 prepaid 4years postpaid) but from last 2 month i was out of state and that time it was not possible me to paid the last 2months of bill. I was contacted the idea office but they replied me that this no. Is PD.. but i need this no. because my all bussiness accounts (demate account, bank account) are only connected with this no. I am ready to pay all the remaining bill.. plzzz contact me as early as possible. on this no. 7768829840 and email id umeshpawade@gmail.com Plzz...
Complaint comments Read comments [1] Complaint category Telecommunications

Idea Cellular - Banned of Internet in Gujarat

User
 Dinesh1979 on Sep 3, 2015
Hello Sir, This is the 9th Day of Banned of Internet in Gujarat (26th Aug. 2015), Due to this I could not use my Data on time as I am prepaid user, Idea should carry forward remaining data. This is the situation where frequently Banned is happens on Mobile Internet and in many cases it is more than 9 days, so in this type of situation, company should either provide more validity for the how many days it was Banned. However it was the order by Gov. to Banned on Internet but yet, Mobile service Provider has rights to Extend the Validity OR Carry Forward data. My Mobile No. 9723590737...
Complaint comments Read comments [1] Complaint category Internet Services

Idea Cellular - Not Providing Nodel officer number and not transfer the call to Nodel Officer

User
 Parimal Kananee on Sep 3, 2015
Dear Sir/Madam, I had just transfer in to Idea Cellular on 17th September 2015, My plan is of 1299 + Tax per month and they are provide credit limit of Rs. 1000/- Per month. I think this are chetting with customer if he want higher plan and they just settle credit limit of 1000, second thing they not informed me before disconnect my services. when i called to customer care they told me your credit limit is 1000 so net is closed now, and i have to visit idea customer care in my city, so if i had added plan of 1299+ then how they provide lower credit limit then that. third thing they are...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Excess Monthly bills at My post paid number 8889913074

User
 DHANANJAY KUMAR JHA on Sep 3, 2015
Dear Sir, I opted for the great I- 999 plan as it is customer tailored but I received a shocking bill of Rs. 12795.73 for July 2015 even when I used less than planned 3GB 3G data.in July as well in August. I called Korba Idea People as well as customer care hundreds of times and even wrote numerous email to them . I DEMAND COMPLETE WAIVER OF THE EXTRA AMOUNT CHARGED TOWARDS MY ACCOUNT. Don’t understand why idea knowingly wants to make defaulters. I have already paid the normal bill amount that gets generated as routine bill. Pl close this issue urgently. My bill never crossed Rs 2000 then...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Regarding the Unauthorised payment

User
 jonny tyagi on Sep 3, 2015
Respected Sir/ Mam, I would like to inform you that I have used the Mob No 9711802700 Previuos 1.5 year. Now this no I have transfered to postpaid to prepaid before 1 month and all payment clear due to idear customer care officer says that when you will paid all payment you can use this no prepaid and I am using this no.(Prepaid). Now a days customer care call me that some amount pending, I ask customer care regarding the payment pending but not given any answer. my relation and other friend very distrup due to he is doing the call by idea customer care . so please please help me . Thanks & Regards...
Complaint comments Read comments [2] Complaint category Unauthorized charges

IDEA - Internet

User
 Awari123 on Sep 2, 2015
I m vikram my no is 9822557032 (nagpur, MH) I came in chennai and Internet plan activate on my no but when I m using Internet in chennai the balance deducting from my main balance I checked all settings in my mobile then also deducting bal from main account Please do nessory action Thanks...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Idea Cellular - Fake information and Astray about services

User
 Dr. Jyoti Pandey on Sep 2, 2015
Date- 2.9.15 ( Wednesday), Timing: 11: 10 AM Client N0- 9837503759.I received call from IDEA call centre about internet offers on my mobile number. Service provider given information about the package. I trust on her and tell her to activate from next bill cycle. After it, I told her to renew/ activate the going on Booster pack on my mobile.She told ..ok Ma'am, I have activated it and you can use it after 4 hours. I assured about the activation. Till 5-6 hours, No activation done. I again call to customer care and asked about the said package. I got information that no pack is activated on...
Complaint comments Read comments [5] Complaint category Mobile Service Providers

Idea Cellular - 3G recharge vanished in no time

User
 Jayakrishnan G Naik on Sep 2, 2015
My Number is 7560840954 Recharged IDEA 1GB 3G Recharge Offer on 01/09/2015 evening and used 3G on 02/09/2015 . The Call meter software which automatically resets at the end of the month and calculates 3G usage correctly . This shows 160MB usage starting fro first of september 2015 and I did the recharge on 01 September evening. Now my 1 GB data is already over and I am already using 949 unlimited recharge when software reports a total usage of just 160 MB which includes the usage prior to 149 offer recharge and the later 949 recharge. Problem : 1GB data vanished, my Rs 100 talk time eaten up...
Complaint comments Read comments [2] Complaint category Internet Services

Idea Cellular - Wrong deduction cheating by whats app pack of 39/-

User
 krfsonu on Sep 2, 2015
Another victim of this cheating by idea…. I recharged for WhatsApp 200MB pack for Rs. 39. The idea site mentions it is “200MB WhatsApp Usage”. But on the contrary they started deducting WhatsApp data usage from my main balance. Upon calling their customer care, they said I have used Facebook and hence the balance was deducted. I insisted that I haven’t used Facebook or any other data app then the call was escaped to higher level. The next reply was that you have downloaded images/videos from Whats App! Why there are different replies from the customer care executives? Why would you even...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Improper information on the website about a postpaid plan, and have charged unnecessarily for two months.

User
 YogeshAgrawal on Sep 2, 2015
My plan was No Bill Shock 249. On idea website, the plan says the following - Post free benefit customer can use 3G data upto a bill amount limit of Rs.500, thereafter speed will be throttled to 10kbps & charging will be Zero Reference Link - http://www.ideacellular.com/customer/postpaid/combo-plans/maharashtra-goa/no-bill-shock-249 So, what is understood from this statement is, that once the bill amount reaches 500Rs, I wont be charged anything extra on data usage, only my speed will drop down. However, I have been charged two times around 960 Rs, in the bill cycle of May to June 2015,...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Receiving message from channe50

User
 Qadir husainee on Sep 2, 2015
Hello! I am receiving more than 100 msg dialy from channel50. My cell broadcast is also disabled then also i am receiving this message.when i tried to enable cell broad cast it shows "Network or sim card error". What should i do to stop this messages. My Mobile phone is micromax a120...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Permanant dissconection of postpaid number 8087135001

User
 Sand41191 on Sep 1, 2015
Dear idea

Pls do the permanant dissconnection of this number 8087135001

Reson - 1) network issue
2) i am working with tata teleservices so i had my new pospaid connection

Details
Mb no, 8087135001
Acc no, - 100033786689
Address -
Ashok jadhav niwas
Nave danwad laxmi nagar
Kolhapur 416107

Alternate contact number 7276711518...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

IDEA - Disconnection

User
 benerji sai on Sep 1, 2015
Hello Team, I want to disconnect my Idea Postpaid cellular plan as I have moved out of India since a month and won’t be returning back now. I have paid the last bill. I have sent an email to ccare.mh@idea.adityabirla.com and mailadmin@idea.adityabirla.com but my email delivery failed. Request you share the CORRECT EMAIL ADDRESSS of the idea customer care where I can raise the request for closure of connection with my account details as I won’t be able to call from out of India. Request you to please expedite the process as I won’t be making payment of the bill which I have not used. Thanks...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

IDEA - Unauthorised Balance deduction [Resolved]

User
 Rakesh@3# on Sep 1, 2015
My idea mobile no. is 9086425680 . I received message about 1:00 pm on 18/08/2015, in my inbox from idea. Recharge with 75 to get 300 minute with 28 days validation AND I had recharged with 75, at 8:40 pm on same day. But I got only 14 days validity so I had complain to customer care on 29/08/15 for expanding my minute balance validity. But on 01/09/15 at 12:00 (am) my remaining minute balance deducted considering out of validity. So now I have right to complain against idea for validating my account by providing my balance with appropriate validity....
Complaint comments Read comments [3] Complaint category Other

Idea Cellular - Balance deduction and data balance deduction

User
 akparikh on Sep 1, 2015
My Idea Cellular Number is 9723253971. I am using 3G Internate on my number since long. The connectivity and services are good and satisfactory. But today suddenly my account debited with Rs. 330/- approx. Actually I had made recharge of 3 GB data worth Rs. 448/- on 10th August. Yesterday evening the data balance was about 1.5 GB. and suddenly today morning the data balance was nil. How it is possible as I haven't used that much and in one night how 1.5 GB balance lost? And I was not aware about nil balance so I continued with internate on for 3 to 4 hours and suddenly my talk time balance deducted. Also...
Complaint comments Read comments [2] Complaint category Internet Services

Idea Cellular Ltd - Harassment of Myself from IDEA Cellular Ltd.

User
 sumitkcj on Sep 1, 2015
Dear Sir/Ma'am, I wish to inform you that i have made a request to M/s Idea Cellular Ltd. for MNP for My Mobile Number 9990099024 from Idea to Vodafone dated 06.04.2015, The Idea has approved this portability through mail dated 11/04/2015. the said number ported to Vodafone dated 12/04/2015 after submission of all dues to Idea amounting Rs1950/- (Bill Amount Rs. 1650 + Rs. 300 Security Deposit). As of today vodafone has generated the first bill as mobile operator for the period 06.04.2015 To 05.05.2015 for Amount Rs. 688/-. This was paid to them before due date. Since 13th of August...
Complaint comments Read comments [2] Complaint category Unauthorized charges

IDEA - network issue

User
 Yashashree Edekar on Sep 1, 2015
I agree!! Even after complaining twice the problem has not got solved. I was asked to choose Airtel network manually from my settings which doesn't even show in the Carrier Service, highly disappointed with '!dea'. Hope they should get an idea on how they should resolve the problem. 3G works slower than 2G in this world where 4G is trending....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Idea internet not working since 4 to 5 days and no answers by the care.

User
 Mohit Adhiya on Sep 1, 2015
Since 3 days internet is not working and when we cal the customer care than it says not reachable.There was banned of internet for 2 days but now when all other cities and other connections of Airtel, bsnl have started there internet.i am experiencing the worst internet facility by Idea....
Complaint comments Read comments [1] Complaint category Internet Services

Idea Cellular - Exceedingly High Unbilled Amount

User
 Shreyansh Asthana on Sep 1, 2015
Sir, I am an idea customer with mobile number 9130057576. My plan says I have 1.5 gb of 2G data for usage. After it got over, I subscribed for a booster back of Rs 250/- or 1GB-data which was yesterday. Today, I checked my unbilled amount and it was Rs 3620/-. I called the customer care and there was no help since they would not be telling details about unbilled amount. Next month, the bill may raise to 5000-6000 and I would have to pay it regardless. Please help me. This has happened to me 2nd time in two months. I urge for an action....
Complaint comments Read comments [5] Complaint category Mobile Service Providers

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