Idea Cellular Customer Care
Idea Cellular Ltd.
Customer satisfaction rating: 25%
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Idea Cellular Customer Care

Idea Cellular Ltd.

Suman Tower, Plot No. 18, Sector 11
Gandhinagar District
India - 382011

Customer Care Phone Numbers and Contacts


+91 95 9400 4000
(Head Office)

+91 79 2323 2251
(Head Office)

Additional info
Andhra Pradesh: +91 98 4801 2345
+91 36 1246 5437
+91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
+91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa (Except Mumbai):
+91 20 6641 2222
+91 98 2201 2345
North East:
+91 36 1246 5437
+91 36 1246 5438
Odisha: +91 90 9001 2345
+91 98 1401 2345
+91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.

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Idea Cellular Complaints & Reviews

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Idea Cellular — Refund not initiated for unable of recharge.

 T Nandanwar on Oct 27, 2016
Refund not initiated. I have done online IDEA recharge of Rs. 310 on dated 25/10/2016 at 10:41 hrs through Transaction ID HPSB4852965274. But recharge not done. Message received from IDEA Care that is "Unable to process this recharge, as the amount selected is not available. We have initiated a refund of Rs. 310.00. it will 25/10/2016". Refund not received till yet....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Delay in activation of new prepaid SIM

 Dr Shankar Jha on Oct 27, 2016
My self Shankar Jha, purchased the idea prepaid 3G SIM from idea mini store situated at rashmi nagar, Lanka, Varanasi on 14/10/2016 and that is not activated till now. I have also submitted the old idea prepaid SIM 1G or 2G which was active at that time and now deactivated for the issuance of new one for the purpose of retaining the earlier no..I am waiting eagerly for the activation of new one....
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Disconnected my Postpaid number without notice and misuse the consumer rights

 Rajesh Vana on Oct 26, 2016
Hi This is Rajesh my number 9542746655 is disconnected on 21st October 2016 with out any notice to the customer, To my suprise they have blocked my number permanently as some one raised the port request from other state. I didnt understand how they have processed the port request blindly ., This clearly indicates how idea cellular is working without any proper documents they are processing the request. Secondly my sim is in karnataka network but request was raised from AP by father it seems (my father has expired in 2013) this how the idea is working with out any standards. It means any one can...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Received Legal Notice For Closed Broadband Connection

 navneetkr86 on Oct 26, 2016

My IDEA broadband connection number is 012373002033

I won't write in essay format to make it easy for everyone to understand.

Here's detailed summary:-

13th October 2015 - Paid all the pending money for duration 1st Oct-31st Oct (even paid some advance because I have a habit of paying advance)

25th October 2015 - Service Request# TCT20151025365 generated for closure of my Idea broadband

27th October 2015 - Credit note of Rs 741 generated because I had paid in advance so Idea generated credit of Rs 741...
Complaint comments  Read comments Complaint category Broadband

Idea Cellular — Cal drop and poor internet

 riteshs00 on Oct 26, 2016
Hi, i have been a loyal customer to idea but i guess its useless to hang on to this network anymore, where the other networks are giving good speed and coverage of 4g i am not even able to get a proper 3g network and the cal drops after every 2 seconds and i am highly irritated now i have been complaining but after almost 2 years also idea has not resolve the issue of a bad network on my phone, i have an extended business and due to that i am using this number on roaming and been paying extra charges and still annoyed with the services and this is my final complain and request to idea if they still...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Transfer of SIM registration

 navin_yadav on Oct 26, 2016
My phone no - 9594171177 is registered under my father's name.
But I have been using this number since last 6-7 yrs from the time it was issued.
I have been trying to transfer the sim registration to my name from my father's name since I am using the number.
I visited Idea gallery on 3rd September and submitted all required documents along with a NOC letter from my father to transfer the sim details. I was told it will be doe within 1 month.
It has been almost 2 months and still the details have not been updated and demographic change request was raised thrice and every...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Cutting of money through vas (unwanted) in spite of not being opted ever for this services

 sajeen on Oct 26, 2016
Dear Sir/ madam,
With very much regret and disappointing way, I have to express my deep discontent on the reply of your executive in which he has clearly stated that he is unable to solve my problem. I am using the idea prepaid no. of chennai region - 7092107915. last night while surfing (which i rarely do) and i got a SMS that for Music 360 my account has been debited (deducted) Rs. 75/=, the sum which i have never opted. for. On talking to your executive they only say that you don't click on it, not even for closing it (very funny). I wonder why you provide service to allow these kind...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Receiving bills even after closing the connection

 shiv.shivkr on Oct 26, 2016

I am Shiv Kumar mob no. 9766159592 has already closed the connection of IDEA BROADBAND(Account No. 012373029137) on 4th of JUNE 2016(IDEA Customer Care Ticket No. TCT20160604613)and paid all the bills till May'16. I requested the customer care to close the connection on June (4th) and customer care representative said they did. I have never used the connection after 31st May'16 but after that i received the bill of month June'16 and i contacted the customer care and they suggested do not pay the bills as you have not used the connection and also your connection is closed now....
Complaint comments  Read comments Complaint category Broadband

Idea Cellular — Stopping annoying flash messages

 Viju krishnan on Oct 26, 2016
From the last few months I am getting flash messages such as "You have 500 MB data left in 3DB_BNDL . Recharge with your internet offer on *121# " Which are very much annoying. I complained at the customer centre and they cannot do anything. I tried many ways and I couldn't solve it. In my idea power app l cannot find the links for deactivating it.Moreover each time I have to pay for customer care calls which is answered after 10 minutes of waiting for attending. My prepaid number is 8089336460 of your Kerala circle.
Kindly deactivate it before 31st of this month else I will be forced to...
Complaint comments  Read comments Complaint category Internet Services

Idea Cellular — Auto deductions of balance

 gulia on Oct 26, 2016
I ported my number into Idea gujarat. My number is 8156099966. Suddenly i started getting messages of Rs. 5 deductions. In when the phone is kept is idle i was getting message of deduction. When i called customer care, their executive misbehaved, did not listen to me, said do whatever u do i will not file a complaint. I am having balance above Rs. 1000. I am feeling helpless. Even their supervisor is not listening. I am bound to use Idea for 3 months as it has been just 3 days i am using Idea. Please help...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Wrong billing of my number

 kapilgoyal14 on Oct 25, 2016
Respected Sir/ Madam,

This is to make your kind consideration that I am using the no. 7500072224 from last 3-4 years. My Bill cycle is 25th of a month to 24th of next month. But due to some bill problems i get mentally harassed by the company for more than 2 weeks and then even after the problem has not been solved.
Mentioning the problem below.
1. On August 25, 2016 I got to know from my bill that some pack is ACTIVATED on my number which is UNLIMITED 3G (Rs. 299/-) on 24 July, 2016 as their is no intimation given to me for the same.
2. I immediately called...
Complaint comments  Read comments Complaint category Unauthorized charges

Idea Cellular — Irrelevant bill charges

 Rajkumat on Oct 25, 2016
My name is rajkumar gosai and this complaint is regarding my idea postpaid sim. Due to uncessary billing i stopped the usage of my idea number in march 2016. My monthly rental plan was for 300 rs but they unnecessarily charged me 2650 rs for the month of feb and when i asked the customer care to providee the details, they simply ignored and said that you have used our services and you will have to pay. I paid the amount although it was not my fault and blocked that card. Buy on the very next month they send me bill of rs 900 claiming that i have exceeded the paln provided by the company. I had a...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — Activating services without customer knowledge

 vinu1122 on Oct 25, 2016
This is second time i am complaining in one week, already this cheating company took my money two times, earlier, all 2 times i called customer care n told to deactivate services n told to stop all sms or other activities, yesterday again activated same service without permission, sending unwanted sms n deducting 3 rs per sms, 18 rs again i lost, whenever i recharge they will take full money n sending some joke sms, all the time account become zero, this is worlds no 1 cheating company, please kindly all the customers port your number to any other company, how to trust a company like this -7996127939...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Porting request not processed for 9590485465

 deepak champati on Oct 25, 2016
I have very bad experience with idea customers care, still i have not received any update, will that going to activate this number 9590485465 or not, it's almost 1.5 months over and i have contacted to reliance also they told we have already process your porting request and it's pending idea.

This is just informed to other user who want to buy or switch to idea. I request all people don't switch or port to idea network. It's one of worst network provider in india....
Complaint comments  Read comments [1]Complaint category Telecommunications

Ideacellular — Incorrect balance deduction

 mahaveer b on Oct 25, 2016
There was a incorrect balance deduction of 135+ rupees from my idea prepaid mobile# 8147206308 on 22st october and i raised a complaint on the same with complaint no. 180549167275 and even after 2 working days my amount is not refunded and at present my balance is 0.00 rupees and due to which i am not able to do outgoing call not i am not able to receive any incoming calls when i was in roaming.

Each time when i call customer care they are just telling lies that your problem will be resolved within 24 hours, but it didn't happened.

Kindly take necessary actions on this...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Credit limit increase without inform

 kirit-ec on Oct 24, 2016
Don't buy idea postpaid card.

My last bill they charge extra 1100rs of 270MB extra net use. My credit I tell during connection are 600rs. How its possible.
Change credit limit up to 2000 without inform
And charge 1100 rs for 270MB 3g net
My bill plan of 500 they charge 1830 Rs bill. No satisfaction answer of idea care.

Customer already keep credit limit 600 rd they change without taking permission of customer
Up to 2000, and give 1 month bill of 1830rs.

Don't buy idea postpaid connection

Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — Want to go for settlement of bill

 Shadow12 on Oct 24, 2016

This is to bring to your notice that my bill is pending with Idea cellular for my telephone no 9911089680. I am willing to settle for a mutually agreeable amount, post which, I would like to discontinue my number.

It is requested that you please treat this email as a disconnection request. I would request your recovery agency to stop calling my friends and colleagues as they have nothing to do with this.

I would be unable to make the entire payment at one go due to pressing financial issues and I hope that you treat it as such. I have been paying...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — Deduction on VAS

 Gaikwad..... on Oct 24, 2016

Today I did recharge of rs 50 in mail balance of IDEA but all money got deducted with 5 minutes, i got msg about activation of 3 services, these IDEA peoples are cheating customers automatically money gets deduct, I tried to customer care but no one is picking call, These peoples are fraud they make money by deductions from our account. In Pune there is no network for 4G and they have given recharge option for 4G recharge.
Please look in to this I haven't started any VALUE ADDED SERVICES but IDEA deducted 47rs....
Complaint comments  Read comments [2]Complaint category Telecommunications

Idea Cellular — Idea - Broadband

 rahulshastri on Oct 24, 2016
I got email from Idea for some outstanding payment against my account : '012373024478'. I had requested to disconnect this account 30th January 2016 and ticket number for the same is 'TCT20160130513'.

However they did not disconnect it and gave me a bill for February month even though I did not use any services as I have been relocated from that place. I called customer care and requested to provide me usage for the bill however I did not get any response, I even sent email to '' to let me know details regarding my usage but no response.
Complaint comments  Read comments [1]Complaint category Broadband

Idea Cellular — Deductions without customer knowledge

 avinashdeepak2000 on Oct 24, 2016
My Mob. NO. IS 8190011315.
I got an SMS stating that I have been deducted 75 Rs for subscribing Shooting Stars, in fact I don't know what is that even. When I contacted customer care they are telling that I have activated and have to use it. Now I came to conclusion that not to keep main balance above 50Rs. Maybe after finishing balance I discard....
Complaint comments  Read comments Complaint category Mobile Service Providers

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