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Idea Cellular Customer Care

Idea Cellular Ltd.

Windsor, 5th Florr, Off CST Road,
Near Vidya Nagari, Kalina,
Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400098

Customer Care Phone Numbers and Contacts

Phone:Idea Customer Care Toll Free Number – 1800-270-0000
Mobile:+91-959-400-4000
 +91-226 682-0119
Fax:+91-95940031181
Idea Andhra Pradesh
Contact Number – 9848012345
ccare.ap@idea.adityabirla.com

Idea Assam
Contact Number – 0361-2465437 / 0361-2465438
ccare.assam@idea.adityabirla.com

Idea Bihar/Jharkhand
Contact Number – 9708012345
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Idea Cellular Complaints & Reviews

Idea Cellular - Unwanted bills

User
 Vino Vs on Mar 5, 2015
Hi Team Without connection why you guyz sending bills to me? Now i got warning letter from court. This is not a customer friendly. I have deactivated my 2 post paid plans with proper follows I have all proofs. Really depressed because of your worst replies. If you want we will go to court But please ready to pay my phone recharged amounts & my dpressions. Its really bad experince for a customer. Very worst....
Complaint comments Read comments Complaint category Unauthorized charges

Idea Cellular - Internet not working properly on my phone

User
 varshneygaurav01 on Mar 5, 2015
Hi, Myself Gaurav Varshney (9850903811) I had been facing the problem with internet on my phone from november 2014. For the same, a complaint was raised in november 2014 with number 37599491112. The complaint was not resolved with in the time frame. When I tried to follow the customer care they took again some more time to resolve the complaint and promised me that the backend team will definitely call me with the resolution in particular time frame. But again when I did not recieve the call from backend team, I called customer care team again and my call was transferred to one of the senio...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - gorakhpur jabalpur admin

User
 Anil Chouksey on Mar 4, 2015
Regarding 9926331645 mo no, i use this no last 7-8 years .Yesterday my mobile was stolen after that i inform to police station and go to idea service center for immediately deactivate that sim and give me new sim for that number 9926331645.they give me a new sim and says your that no will activate within 4 hrs but idea administration allotted that no to other person which is activated now.Please do the need full....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Outgoing is Barred Last 7 Days Even all bills paid

User
 Ankurshu on Mar 4, 2015
Hi Team, This is too much. I shame on idea. My outgoing is barred last 7 days even all bills are paid. I am on roaming in Hyd . The no is from new delhi. I am facing lot of problem. I amnt times complaint . But they did not reply. Please do needful asap....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - sim issue

User
 52268 on Mar 4, 2015
Dear sir /Ma'am, I have purchased idea sim (no. 8744992993 ) at 26th feb 2015 from Akshay Dhama executive . and he has taken Rs. 300/ as sequirty money. But still my sim is not activated when i m calling to visiting card no. he is saying that Mr. Akshay Dhama has left the job. so Please tell me What should I do...
Complaint comments Read comments [2] Complaint category Other

Idea Cellular - worst behavior

User
 MITHUN DAGADAPPULA on Mar 3, 2015
Sir I need an mnp applications to change network. I visted idea store to apply MNP. The people in idea store at vijetha hospital vijayawada are not caring customers behaved very worst using abusing words on customer Not given any application/sim card to customer. Waiting customer for long hours. You need to take this as complaint and resolve properly....
Complaint comments Read comments Complaint category Telecommunications

Idea Cellular - Unethical late payment

User
 ahamd on Mar 3, 2015
Dear, concern

kindly provide a waiver for unethical charges of internet buses and late payment fee

late payment fee- due bill not received on mail id late made late but all payment done no dues


internet charges- bill is showing my internet charges are extra use on 26th feb.

but my mobile was off till 12:30 am night how can i use internet while mobile was off

i'm a corporate user wants to be stay with idea long time


if i have wrong intention to deflation with idea i do not raise a concern...
Complaint comments Read comments [2] Complaint category Unauthorized charges

Idea Cellular - excess deduction of call charges

User
 smanorey on Mar 2, 2015
I have idea cellular cell no: 9821582740. i had a balance of Rs. 48 and I recharged it on 12/2/15 of Rs.120 and on 24/2/15 of Rs.120 and Rs. 17 for net usage for two days.today on 3/3/15 my balance shows Rs. 51. As i am not using this number for out going how they have deducted my Rs.254. can they provide me details of my call? I contacted toll free number but they are not giving any satisfactory reply. i want refund of my Rs. 254 if it is not used by me....
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Idea Cellular - Wrong SIM number Provided

User
 mns4udear on Mar 1, 2015
I have been provided with wrong SIM number. I have moved from relaince to idea on 28 feb 2015 and my number is 7859827251 but my number is still not activated. I called more than 4 times to idea customer care but they are not providing any solutions. Please assist me in getting this number activated. I am worried that they may have assigned my number to some one else. Manoj Kumar Singh 9910650814...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Deduction of balance without permission.

User
 suchak145 on Mar 1, 2015
On 28th Feb 2015 I have activated GPRS Plan for three days of 19 rupees via sms activation process and 19 rupees deducted from my account. On 1st Mar 2015 again 19 rupees was deducted from my account but this time I didn't request for activation for same plan still they(idea customer care) used to tell me it was done by me. They are not listening my request. I have call and sms record to prove my complaint....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Invalid Charges

User
 riship17 on Mar 1, 2015
Idea is not able to give services due to network issue however is charging for the services. When you call the customer services they say they can not do anything and there is no time also when the services will be working.Why should the customer give for the services which he or she is not getting. They charge for the services in the advance and then they refrain from giving the services...
Complaint comments Read comments Complaint category Telecommunications

Idea - Lost my 3G plan & 650 MB on Idea mobile topup recharge

User
 Vijay Joseph on Mar 1, 2015
Dear Sir/Madam, On 27th, Oct I recharged my idea number online for Rs. 15, as their self-care service (*121#) showed Rs. 15 is full talktime. But I got message from idea that I was recharged for 2G internet pack 100MB with 3 days validity. I confused to see the message, and contacted their customer service (198), they told me that the offer is only for paper recharge, not eligible for online recharge. If that recharge is not eligible for full-talktime, then I should be given the talktime eligible for online recharge, my biggest concern is that the recharge also changed my internet plan to 2G...
Complaint comments Read comments [4] Complaint category Mobile Service Providers

Idea Cellular - Poor Services

User
 Sam Dani on Feb 28, 2015
Hi, I have idea mobile number 8124274307 .On dated 27-02-15 company deduct Rs. 39+39 for smart pack and we have received sms mentioned below for reference: (Thank you for Recharging with Whats App Pack Rc39) but this pack not activated. I will call to customer care but he told me that recharge activated for other pack. And same problem, On dated 28-02-15 they Deducted Rs.26, for instead of 124 Pack. When i call to company they did't give me satisfactory answer. please revert me asap....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Postpaid to prepaid Migration not done after taking 4 times Request in From Idea Office C1-40596999483 [Resolved]

User
 sachanbit28 on Feb 28, 2015
Hi Sir After making my 4 the request (C1-40596999483 ) for post paid to prepaid migration of my number 9718278717 at least post paid network is gone but in prepaid also network is not there. When i have contacted to post paid customer care the said we have closed this number for always means the have done migration and please contact to idea office. When i have visited to idea office they said they number is yet not migrated to prepaid it is still in post paid. Then i have contacted to prepaid customer care and their supervisor they said there this number is still not prepaid it is still...
Complaint comments Read comments [3] Complaint category Other

Idea Cellular - Not happy with Idea service ::: Balance deducted but not geeting recharge ammount of same.

User
 Rakesh_Patel_1398 on Feb 28, 2015
Hi, I have did recharge of Rs.70 yesterday at 11:21:35 through Idea online recharge service. Amount deducted from my account but not getting recharge balance . I have tried 3-4 times to contact customer care of Gujarat and dis-satisfied from their response . They have given me one number every time to call (121424) and its not working. Really really dis-satisfied from idea customer care and specially from Mr. Kalpesh Damor Gujrat customer care. My Recharge details are as below : Payment Details Transaction ID :BSMP3685293884 Idea Number :9173574421 Transaction date :27-02-2015...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Idea Cellular - change bill cycle

User
 Dinilkumar Divakaran on Feb 27, 2015
Dear sir for the last four year I am Ur post paid costumer, now need to change my bill cycle, i al ready register a complaint through phone and direct to ur perumbavoor (ernakulam dist, kerala state)idea care my current bill circule is 5 and i wish to change it to 26 th of every month can change through online ur custemer care exicutives not co operate with me so pls refer and do the need ful. my phone no and more details as follows mob-08606355576 e mail- dinilkeechera@gmail.com from -ernakulam dist state-kerala waiting for ur early response ypurs faithfully dinilkumar d...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Internet Connectivity not restored since 17.2.2015 even after 12 days of complaint

User
 Solomon Samson on Feb 27, 2015
Dear Sir The Internet connectivity on my Idea mobile no. 7416576921 has not been restored from 17.2.2015 till 27.2.2015 even after my complaint to Idea cellular on 17.2.2015. Kindly look in to the complaint and restore my Internet connectivity immediately. You are requested not to charge for the number of days the Internet was down.on my mobile. If you can not restore my Internet connectivity by 28.2.2015, you are requested to disconnect my connection permanently by 28.2.2015. Please act immediately. Yours sincerely. D. Solomon Samson...
Complaint comments Read comments [3] Complaint category Internet Services

Idea Cellular - Deduction of VAS

User
 gauravjoshi_84@rediffmail.com on Feb 26, 2015
I'm a regular idea customer with no. 9575039433 today i noticed that an amount of Rs 45 is deducted from my idea account for games hub VAS services. When i called up to 198 I came to know that some more small amounts of Rs 9, 21, 26 & 45 has been deducted in different months for same service. Such type of services have never been used even once from my no. and when i asked for the refund of my latest deduction they replied that no any refund system is available for renewal of VAS. This issue is not only for Rs 45 but the wrong way of providing such services by promoting it on web. If a customer...
Complaint comments Read comments [2] Complaint category Telecommunications

Idea Cellular - Postpaid to prepaid migration complaint Not performed 3 times when balance is in negative [Resolved]

User
 sachanbit28 on Feb 26, 2015
Sir i have requested 3 times now to migrate Postpaid to prepaid But each time my request has been rejected due to outstanding amount.Which is in Negative(currently) then why it is being rejected every time. I am so upset and each time i went to NOIDA ZONAL office (Sector 64) they said yes there is negative out standing. Please take right action as soon as possible My last Request no :C1-40517619021 (3) C1-40432159610 (2) outstanding (-44) C1-40314766106 (1) outstanding (-95)...
Complaint comments Read comments [2] Complaint category Other

Idea Cellular - Charged extra for internet usage

User
 su_shukla on Feb 26, 2015
Dear Team, My mobile number is 9702226999. My 3rd bill got generated on 22-feb in which i have been charged Rs.-850/- for internet usage. I called up at 12345 and informed that have not used so much of internet and asked to waive off the amount charged extra. But they were not ready. Then the call was transferred to some senior person and he offered me one deal. The deal was i have to take Rs. 154 internet pack(1GB) for 3 months compulsorily. when i denied as i do not use so much of internet then he said it is not possible to waive off the amount charged extra. Request you to look into...
Complaint comments Read comments [5] Complaint category Mobile Service Providers

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