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Idea Cellular Customer Care

Idea Cellular Ltd.

Windsor, 5th Florr, Off CST Road,
Near Vidya Nagari, Kalina,
Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400098

Customer Care Phone Numbers and Contacts

Phone:Idea Customer Care Toll Free Number – 1800-270-0000
Mobile:+91-959-400-4000
 +91-226 682-0119
Fax:+91-95940031181
Idea Andhra Pradesh
Contact Number – 9848012345
ccare.ap@idea.adityabirla.com

Idea Assam
Contact Number – 0361-2465437 / 0361-2465438
ccare.assam@idea.adityabirla.com

Idea Bihar/Jharkhand
Contact Number – 9708012345
More...
 
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Idea Cellular Complaints & Reviews

Idea Cellular - payment is not refunded since last 4 months without providing service

User
 mahindra124 on Jul 7, 2015
we have Registered for Idea broadband connection and paid full fees of 2667 INR towards Idea broadband on 7th of March, 2015.coverage Testing team told us that connection is not possible and then its was deregistered/cancelled. Now its almost four month, after number of calls to Idea Cusomer care and many escalations, they have not initiating my refund....
Complaint comments Read comments Complaint category Broadband

Idea Cellular - PORTING REQUEST NOT DNE DOX SUMMITED 10DAYS BACK

User
 nshrivastava on Jul 7, 2015
Hi this is Nitin Nayan from delhi, have summited a request of porting my reliance no-8010589259, tendays back.still waiting for your response.every sort of verification has been done from your end.very worst service i ever faced..v worst and level of service you people are delivering to the customer. Plz get back to me on 9654464038...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea - False Offer by Company

User
 Hemangi84 on Jul 7, 2015
On 07 July 2015 I recharged my data pack as per offer displayed on idea site for Rs. 179 1GB 2G for 28 days. But when i recharged the above package I received the message as “Recharge Successful. MRP – RS. 179; Benefit – 700MB 2G Internet; Validity – 21 Days”....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Inefficient Customer Service, Poor Network, Rigged Bills

User
 Debaprasad Bandyopadhyay on Jul 6, 2015
There are three problems in the Idea mobile operators: 1. Poorest and worst Network: It is very difficult to get the operator and it is to be selected manually instead of automatic selection. Customer must apply for compensation for the non-availability of network as (a) it hampers customers’ right to get uninterrupted services; (b) important phone calls cannot be attended due to poor network and customers’ workflows are hindered. 2. Inefficient Customer Care Service: One example: The employees cannot even note down the exact email ID of the customer, even there are repeated requests for...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Payment deducted but Recharge not done

User
 faizan1201 on Jul 6, 2015
I make a payment online through idea website for recharge data 3g of rupee 95 via net baking but recharge not done and account debited with 95 message flash in idea website recharge done successfully and transaction id is DALB3888488824 i have contact to customer care also but they told we can not lodge your complain .plaeae resolve this other wise i will change port with idea mobile no 9616101926...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Selling VAS service with incomplete information

User
 Agg Vivek on Jul 6, 2015
Dear sir I had received a call from your end on 24th June regarding selection of my no 935812121 For free dialler tone for 1year, on this I gave my acceptance. But later found rs.249 had been deducted from my a/c. Next Day on 25th I called back and discussed about the issue, the person was courteous & understood my complaint and agreed to deactivate the service & get the amount refunded. But somehow the same has not been done till date. So once again I called today on 6th July at 10.40 pm for the refund amount... After discussion with someone my call was transferred to Mr. PMahendra Malviya (senior...
Complaint comments Read comments [2] Complaint category Business & Finances

Idea Cellular - Discontinues the Connection Holding No 9958926001 and 9810721965

User
 bcdwivedi on Jul 6, 2015
Dear Sir/Madam, This is to inform you that due to some unfortunate situations caused from your end I want to discontinue the service for the above mentioned connection. I am really very upset with your service and behavior so that my conscious can not get the permission to continue the relation with Idea Cellular. In this regards I would like to inform you to discontinue my service with immediately effect and also provide me the PUK numbers so that I can continue the mobile service with other operator for the same number. In case if any query please contact in the Noted bellow number....
Complaint comments Read comments [2] Complaint category Internet Services

Idea Cellular - Regarding start of idea Postpaid from Vodafone prepaid

User
 Nrutik on Jul 6, 2015
Hello idea, I am Sureshbhai from visavadar-362130. From district junagadh(Gujarat). I have Vodafone prepaid and number is 9426443305 and I want to start idea Postpaid as soon as possible. I went to junagadh idea centre but they Replied me that we can't start your idea Postpaid, so what can I do if I want to start idea Postpaid...??...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - wrong post paid plan activated

User
 kishora on Jul 6, 2015
Hi... Idea team, This is kishora my idea no is 9066573805 My complaint regards on a my plan... i have cheated by one your of idea telecaller when she was selling the Sim she said some plan so we are accepted for that, but after activating the Sim I come to know that my plan is worst and worst... And I don't want continue in that connection can pls disconnect my connection and make it prepaid only... Below is the details of for your info... If I didn't get any responses and corrective action on these tell callers... I know further action what to do... I just want to reimburse my...
Complaint comments Read comments [2] Complaint category Telecommunications

Idea Cellular - New card activation recharge( Mobile no. 8108921709

User
 Dolphy on Jul 6, 2015
I had taken new Idea prepaid sim on saterday 4th July 2015 ( at about 10.30 AM ), from Idea gallery at Dadar East area. I had taken the sim on payment of Rs. 120/-. I was told that I will get the talk time of Rs. 101/-., and my card will be activated in once you get the sms about the tele- verification from Idea. I got the sms in the evening, after the verification my card was activataed. After the verification I tried to find out the balance. I found that as promised there was zero balance in my card. On sunday I recharged as there was no balace on my own. Then I called up your Toll free...
Complaint comments Read comments [2] Complaint category Other

Idea Cellular - Disconnect number for 2 days

User
 Nijoe on Jul 6, 2015
Hello, I am Nijoe Varkey Using idea #9495768202. I had port my number from BSNL to idea in a view that idea has good service. And it all gone now. I was using 399 plan with idea and i approached Idea Vytila corporate office on 25th June to change my plan to 299 Bright as it is a CUG plan using my colleagues. After i explained my request they have asked me to pay all outstanding bill plus few days advance in pro rata basis and submit new application form along with my address proof and official id card.I have submitted same. They have told me that with in 2 days my existing connection will disconnect...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Idea Cellular - facing porting problem

User
 salinderthakur on Jul 6, 2015
I have applied for mobile number Portability (Mob.9990639164) on 22.06.2015 from idea to vodafone vide communication ID-437515 in New Delhi District, Delhi. Vide reference given above, the time period of portability system is maximum 7 to 8 days as per TRAI Guidlines. This is to bring your kind notice that till date i.e. approximately 15 days no action has been taken by the IDEA CELLULAR . This is clearly against the TRAI norms.

It is therefore, requested that look into the matter and action may be taken as early as possible.

(Salinder Singh)
Mobile No. 9999639164
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Over Charge / baseless unbilled amount

User
 mariamm on Jul 6, 2015
This is to bring your notice, i am using IDEA post paid connection No 8882095715 last 8 months. on 4th July i went to B10 Vasantkunj, New delhi Idea showroom with my collegue to portable my no from postpai to prepaid. i have asked customer care executive, how much was my unbilled amount as on same day and he calculated and said it was almost Rs.800/- then they have suggested me to change bill plan to Rs.175/- i hav agreed and signed form and submitted my PAN Card copy too. My netpack 1GB was credited to my account on 17th July and after one week i recd msg that ur remaining Data is 400mb. i was...
Complaint comments Read comments [2] Complaint category Business & Finances

Idea Cellular - deduction of Rs 21 without valid reasons

User
 Soumesh Ghosh on Jul 5, 2015
My mobile account balance was about Rs 25 today at 8 pm.. then suddenly a message came from idea whre it was written about deduction of money and activation of some video and all.I am really unsatisfied with thse kinds of services from Idea. I have been using idea fr about a year and had to never face such problems.I will b regreting myself if I am not getting the refund of Rs 21 as soon as possible. My mobile no. is 9734617257 from which the money has been deducted....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - extra cal charges

User
 birddream on Jul 5, 2015
I recharge Rs 39 for benifit of idea to idea @10 paisa per munite. This facility valids for 21 days but aftr expiry of 10 days i do not get such benifit. I calld on customer care.3 times nd all the they all give me different reason for extra charges..such as sir this offer valid for 10 days but i have massage 21 days validity.and sometimes they said sir this offer is valid for 30 days..but for system down they failed to give proper reason. They all messing me up by different informations. My phone number is 8346032349...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea - not activated the sim card after 3 days

User
 sjc2014 on Jul 6, 2015
my idea sim is not activated which bought from muvattupuzha on july 2nd. the new no is 7025641372.this no is not activated even after 4 days.this is a real difficult for me.i didn't think this much long.so please activate it soon.if there is any problem kindly inform me as soon as possible....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Double Billing on the Same Item & refusing to entertain the Complaint through the Service Agent

User
 DRAMSKOSSAMBE on Jul 5, 2015
I am Dr. A. M. Kossambe, from Margao - Goa. India ( 403601 ) Idea has been my cellular service provider right from the time cellular services started in India. My cell is +919822104888. On the Bill of 19th May 2015, I was charged for Nepal Roam ( International Roam ) For 24th, 25th & 26th April 2015. The same was paid immediately & in full. On the Bill of 19th June 2015, I was again asked to pay for the same Nepal Roam for the same dates namely 24th, 25th & 26th April 2015. I went through the items & the items were also Same. I immediately brought it to the notice of my Idea Service Agent "...
Complaint comments Read comments [3] Complaint category Internet Services

Idea Cellular - SMS MT scam and then late fees payment scam

User
 imransherwa on Jul 5, 2015
My name is Imran Sherwa from Mumbai. I have been using Idea post paid for the last 5 years and have 4 post paid numbers under my name. Last month one of the numbers 9594060106 was charged Rs 149 for 2 SMS MT. I, in my wildest dream didnt know what this meant. I spoke to the customer service and they said i had 2 game popups which i clicked and so was charged that amount. I told them why the hell did i get the pop ups in the first place and if i did get the pop ups they didnt say any charges were going to be incured. The customer care refused to refund me back this charge which i now came to know...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea - lost sim

User
 mkkannan704 on Jul 4, 2015
kamalakannan, already I send the complaints again I send one more complaints lost sim a 3 months ago(i dont know exactly), so kindly deactivate the sim card immediately. I have been calling Customer care but they are replying again and again different number to talk plz i request to plz deactivate as soon as possible. Details:- Mobile No. - 8190886783 ( Idea )......
Complaint comments Read comments [4] Complaint category Other

Idea Cellular - Bill plant change and extra charges in bill

User
 Amitaiims on Jul 4, 2015
Dear Sir.Madam The Idea customer care changes my plan without any intimation for changing the plan. After complaining for same they assure to revert back to previous plant, but till date they didnt changes the bill plan. They are charging extra amount also. I have made several complaints to customer care since last 15 days but didn't get any reply. Without resolving the previous issue they stopped my calling facility to the Mobile No. 8505808300, although the credit limit is still remaining, Please take suotable action for the same. Thanks & Regards Amit Singh 8505808200...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

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