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Idea Cellular Customer Care

Idea Cellular Ltd.

Windsor, 5th Florr, Off CST Road,
Near Vidya Nagari, Kalina,
Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400098

Customer Care Phone Numbers and Contacts

Phone:Idea Customer Care Toll Free Number – 1800-270-0000
Mobile:+91-959-400-4000
 +91-226 682-0119
Fax:+91-95940031181
Idea Andhra Pradesh
Contact Number – 9848012345
ccare.ap@idea.adityabirla.com

Idea Assam
Contact Number – 0361-2465437 / 0361-2465438
ccare.assam@idea.adityabirla.com

Idea Bihar/Jharkhand
Contact Number – 9708012345
More...
 
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Idea Cellular Complaints & Reviews

Idea Cellular - Mental harassment by Idea Cellular

User
 chhayapmishra on Jan 30, 2015
Hello sir,
This is to bring to everyone’s notice that illegal practices being used by idea cellular to recover the dues from customers.It is observed that idea cellular india representatives are pretending to be “information officers” from “delhi court” calling the customers who seems to have some pending dues towards bill payments. I have bought a idea cellular postpaid connection.The person of gallery of idea cellular provide me wrong details and sold me a postpaid connection and took 500 rupees from me when ask receipt they said it will adjust in your bill....
Complaint comments Read comments [2] Complaint category Unsolicited Phone Calls

Idea Cellular - Invalid Balance Deduct

User
 Babubhai Sindhav on Jan 30, 2015
I have taken whatsapp pack rs 38 for 30 days, now when I on gprs and check only whatsapp, now from my main balance money cut down every time, I have do complaint on 22/1/15, another time on 29/1/15 now today 30/1/15 a person call me and told your balance not refund, Sagar patil, now I need turn off my service and only my 38 rs, another 15 rs cut down I can compromise for that.but for whatsapp rs38 need refund....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Out going of Services of my Phone

User
 Sandeep Akerkar on Jan 29, 2015
Dear Sir/ Madam,

From 27th Jan, outgoing services of my Mobile Connection barred for outgoing calls.

I want to note followings..
My Dec Bills are paid - please find attached mail from Ideal website - auto generated mail.
My general average bill never crossed 500~600 Rs - you may check data.
I received SMS as following on 27th Jan 2015 - Dear Customer, you have crossed 70% of your credit limit set at 2000 against your Bill - .16 unbilled 1706.64 amount . Thank you."
I received SMS as following on 28th & 29th Jan 15 - "Dear Customer,...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Poor Network and Customer Care Service

User
 Sakthi DN on Jan 29, 2015
I tried to contact Customer care for several times but all my efforts were useless as customer care line was not connected till the end. I got my SIM card with TamilNadu address thru MNP whereas I am using it in Chennai. Since I am using it in Chennai, i am experiencing network issue(no signal) and its showing the message as "IDEA(2G) service is unavailable". Though I tried many times to customer care, I am fed up by trying several times. This is very much annoying and it also made me to think to change back to my previous network....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea - call details

User
 sovan das on Jan 29, 2015
Dear Sir, I using idea sim card no. 8482041850, please I want incoming & outgoing call details in my email Id.srajudas13@gmail.com Thanks & Regards Raju das...
Complaint comments Read comments Complaint category Employees

Idea Cellular - Barred services

User
 mayur_07cool on Jan 29, 2015
Dear sir, I am using your services from last 5 years. I have paid half the payment out of last month bill. Today you have barred my services though I could have paid my bill by tomorrow. Your behaviour is shocking for the customer who is connected to you from such a long time. So I have decide to either port my SIM card to Vodafone Or surrender this number now. Regards Mayur Joshi 9021078504 Akola Maharashtra...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - NOC not provided by idea Cellular

User
 satishkumar mathur on Jan 29, 2015
Dear Sir,
I port my mobile no.9911179700 from idea to vodafone. on 22.01.15 the idea disconnect my no.and sent me sms(dear customer, your request for port out for mobile no.9911179700 has been processed successfully through SR no.c1-39156012194 thank you) on 22.01.15, 11.46 pm.

But the vodofone service provider said they not port out my mobile no.if the port out then give the NOC in writing against my mobile no.
the vodafone document collect person (okhala phase 1 delhi, head office) detail below:
abhisek=9953123908
kunal (incharge)=9899119788...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Poor and cheated response by the Idea company

User
 armeet on Jan 29, 2015
Respected Sir / madam I have been using idea postpaid no 875039399 since quite long time. I have made multiple complaint over the no network coverage and no internet connectivity for this no to the customer care but no valuable responses was ever given.Finally on being disappointed by the poor services i have made request to port out this no to Vodafone on 13 Jan and UPC 241744 has been sent to me through sms .Then on 14 Jan company have sent me a mail stating that the request for UPC has been processed successfully through communication ID 38732560510 but port out was not done. Then i called...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - missguided from customer care

User
 deep172 on Jan 28, 2015
Today I called the Customer Care in the evening of 48 recharge them inquired about the matter, but he gave me false information about me which of my 48 losses and the matter referred to them so that they do not assume so I request was scores plz my 48 rupees is back in my acount...
Complaint comments Read comments Complaint category Other

Idea Cellular - not activating my new postpaid connection

User
 Kanhaiya Jadaun on Jan 28, 2015
Sir, I have purchased a new idea postpaid connection (9990484648) and pay rs 250 for security purposes. But after my full verification they are saying that it can't be active because you are a student. Please help me. You can call me at 9990482648....
Complaint comments Read comments [3] Complaint category Telecommunications

Idea Cellular - refund

User
 sandeepelemane on Jan 28, 2015
Dear sir, I would like to inform you that i have used idea postpaid connection last 6 month after that i have submitted my connection and all unpaid bill. My phone number is 9743341464. In that time customer care executive told me my deposit money will be provide by cheque form the idea cellular company. but still now i will not get any cheque form the company side. please look into this matter as soon as possible and resolve my problem. Thanking you Sandeep (9743341464)...
Complaint comments Read comments [2] Complaint category Business & Finances

Idea Cellular - UNNECESSARY CHARGE 2000/- [Resolved]

User
 kubersingh1984 on Jan 28, 2015
Dear All, We have received a two call yesterday’s regarding my cell no. 9540056129, Mr.Gaurav Mobile No. 8750042018 Time 18.38 pm & one another call Cell no. 9891905970 time 15.38 Pm. First of all Mr. Gaurav has no manner to talk with customer. He has no listen how to tell the customer. So my question is why is calling to customer if don’t listen the customer problem. Second thing he has say that we have no any mail mark to are represent or customer care I have attached for your kind reference and information (Mail dated : 1, 8, 10, 25, Dec-14) for deactivation of internet connection & not...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Idea Cellular - reconcider my bill of 9990602770

User
 sumitdhanrajgir on Jan 28, 2015
Dear sir, I Sumit Kumar residing in plot no. 10D /T2 Ikon Housing Society Vaishali Sector 6 Ghaziabad, had written you about disparity in my bill of no. 9990602770 with the roaming plan I was having in my no. You have also revert me back related to the same in which you have mentioned that the bill is charging correctly. But I did not get the clarification about, whether the roaming pack was not activated on my no. or having roaming pack in idea sim does not make the incoming calls free. I request you to kindly provide details and reasons for deductions of incoming charges when roaming pack was...
Complaint comments Read comments [1] Complaint category Unauthorized charges

Idea Cellular - My Idea No. 8506011190

User
 sorabh mishra on Jan 27, 2015
had taken a Idea SIM From Shiv Shakti Enterprises (Sector 17A Gurgaon - 122001 (0124-4254665) on dt 29.12.2014. Mr. Virat Yadav had attended to me. I booked tariff plan No Bill Shock 249 (This plan offered 3G Data 512 MB). after few days using Idea SIM i found that My data pack show 2G Data 400 MB freebe. then i visit to Idea Store Shiv Shakti Enterprises (Sector 17A Gurgaon - 122001 (0124-4254665). and talk to Mr. Virat Yadav. He said to me that do't warry about. I checked that your plan is correct and data pack is 3G. on 20 Jan 2015 i m total shock with idea bill. Inline image 1 My Mobile...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Idea Cellular - Over charging for internet usage .

User
 Prashantjadhav on Jan 27, 2015
Hi, I have a Idea Netsetter (No 9552745853) which i have been using for last 6-8 months . I have subscribe to the plan which gives 5GB per month Rs 800 or so. I was over charged for Rs 1200 for the month of August and had register my complaint with IDEA customer care the minute i got the Bill . since i had kept consistent with the plan and my usage was limited to around 2-3 GB per month i was surprise to find a bill of Rs 2000 on my name . After discussing with the customer care and finding that they cannot do anything about it i have sent repeated Grevience mail to idea email id (customercare@idea.adityabirla.com)...
Complaint comments Read comments [2] Complaint category Internet Services

Idea Cellular - Mobile number is not activated after verification

User
 HEMANT BHARAMBE on Jan 27, 2015
My mobile no. 9552501330 which I am using since 2009, now i changed plan, so idea representative give new SIM card for same mobile no. he told that this number is activated after 24 hrs. but after 4 day also its not activated. Requesting you do needful. if my no. is not going to activate please inform me. so I can choose another option. How much time i need to wait for activation....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - not received paid bill receipt

User
 1990Pawan on Jan 27, 2015
hi sir, my number .. 9569522002 i have paid 711/- rupees of last month bill through net banking but i did not received any bill receipt against my payment when i called to customer care service they told they did not have receipt only have transaction number which is nothing to meaning me..even i tried to idea showroom but i got negative response... such a big telecome giant do not have any receipt ...please solved my issue and provide my bill receipt of paid bill...
Complaint comments Read comments [2] Complaint category Telecommunications

Idea Cellular - Additional charges , hopeless customercare and cheating

User
 sumit0005 on Jan 26, 2015
1...i am sumit Yadav and my mobile number 7065536120, i have being with idea for past 4 month. Well ... DO NOT EVER GO FOR Idea Cellular ... They will harass will you, thye will make you run from pillar to post ... they will ensure that your problems are never ever resolved ... when you call up their customer care they simply put you on hold and run away ...!! Problems are enormous : you can not recharge on line from their web site, they send you numerous sms of special offers ... but none is actually available ... neither you can avail these from their web site nor from any vendor ... their web...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Third class network ..... third class customer care

User
 Shubham Shree on Jan 26, 2015
Well ... DO NOT EVER GO FOR Idea Cellular (Mumbai) ... They will harass will you, thye will make you run from pillar to post ... they will ensure that your problems are never ever resolved ... when you call up their customer care (0959400400, chargeable calls) they simply put you on hold and run away ...!! Problems are enormous : you can not recharge on line from their web site, they send you numerous sms of special offers ... but none is actually available ... neither you can avail these from their web site nor from any vendor ... their web site does not give complete info. about all various packs...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Idea Cellular - online recharge is cheating me

User
 majeedk96 on Jan 25, 2015
my Idea pre-paid number is7559888399. I had recharged my account on january 17 2015 with Rs 249 for 1 GB 3G data. I use an Idea care.ideacellular.com. 24 hours later the recharge is still not showing in my account and though I have sent a number of emails to Idea customer care there is still no response and I am unable to use the Idea 3g dat. the recharge is also not showing in the recharge history when I log in to My account on the Idea web site. My credit card already shows the debit. I need the recharge benefits to be made available immediately...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

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