Idea Cellular Customer Care
Idea Cellular Ltd.
Customer satisfaction rating: 17%
Submit a Complaint
7920
COMPLAINTS

Idea Cellular Customer Care

Idea Cellular Ltd.

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Address
Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
141
83
Mobile:
Mobile:
+91 95 9400 4000
(Head Office)
100
58
Fax:
Fax:
+91 79 2323 2251
(Head Office)

Additional info
Customer Care Services

Offices & Branches

F.A.Q.

Andhra Pradesh
: +91 98 4801 2345
Assam: +91 36 1246 5437, +91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu: +91 90 8601 2345, +91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa(Except Mumbai): +91 20 6641 2222б, +91 98 2201 2345
North East: +91 36 1246 5437, +91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab: +91 98 1401 2345, +91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...

Customer satisfaction rating
17%
Complaints
7920
Responses
4915
Resolved
106
So far so good - The company responded to our notifications and is working on resolving complaints.

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Idea Cellular Complaints & Reviews

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Idea — Sim card puk locked

 anurag675 on May 29, 2016
Hello, please help. My sim card is puk locked. My sim card no. is 89917871140378520208
And my email id is anuragiaak@gmail.com. please help me get its puk code. I am in a big trouble. My phone no. Is +91 7089518071 idea sim. I tried entering the pin code for sim for security purposes, but my sim card got puk locked. I really need to know the puk code fast otherwise i could get into trouble. I cant message or call anyone neither i can recieve any. Please help me get my puk code. Please....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Wrong Information In Customers Service

 Sumit Dhibar on May 29, 2016
It was 27/05/2016 I was called Idea customer service for asking some free offers . for idea to idea calling just for 10 pisa per minute . And Mis Rijia was in the call from Idea she offerd me to recharge of 17 .She told me that if i recharge 17 then all idea to idea calling cost 10 paisa per minute . and i have recharged 17 but the information was wrong it cost to high ... Please take action for those callers who gave wrong information to the customers...My Idea Connection Number is -- 8536059036...
Complaint comments  Read comments [1]Complaint category Telecommunications

Idea Cellular — IDea smart wifi

 dmchitra on May 28, 2016
My idea dongle is not working after activation. When contacted customer care, they told me to pay 2045 rs to continue service. I used the dongle only for 4 days and they dont clarify the reason behind the bill amount.

later they told that the plan is not activated hence the data has been charged. but i bought that with 20GB plan.

I dont want this dongle. I want my refund of rs 2000 for this dongle.

Please do the needful. My contact number 9790894312

My idea wifi number 9087728312

today i got a bill of 3500 rs to be paid...
Complaint comments  Read comments [1]Complaint category Internet Services

Idea — Customer care not answering the call

 mukesh chhotala on May 28, 2016
I have recently ported my no to IDEA, however to activate the card i am unable to reach the customer care as they are not answering my calls.

it is ridiculous to define that even a new customer is not handled or have a curtsey to answer the call.

if you want that no one should call customer care stop the customer care serviece center from ur end bcz its usless unless u answer the call.

regards
Max...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular Limited — App1 data not received

 Jeff4son on May 27, 2016
Dear team,
Idea have offered 1gb data for just at 1 rupees for newly app installers. So I have downloaded and applied code and done recharge for 7871005435, but data was not credited into my account. I have made a complaint in my app repeatedly, but I didn't get any response from idea.I want my data to be credited. Please do for the cause of customers....
Complaint comments  Read comments [1]Complaint category Telecommunications

Idea Cellular — I'm disturbed by someone wondered calls this mental trouble getting

 Bhusawalebobby on May 27, 2016
7038874519 this number continuously call for the past one week. when we attended the call he simply speaking something bad in Hindi. when we cut the call, again next two to three hour started to call again. please take the action regarding this issue
I have a lot of trouble getting to the roots of this kellsa. And no. If I do not answer one from yesterday, after yesterday picked up the front....
Complaint comments  Read comments [1]Complaint category Unsolicited Phone Calls

Idea Cellular — Calls barred and the company not responding for issue

 Rajendrap1blh on May 27, 2016
Hi,

I took a postpaid connection from idea (Basically migrated from prepaid to postpaid) after couple of days of getting the connection my services incoming/outgoing had been stopped after which i had been listening by idea people to wait for sometime to start services since the verification had some problem. Since then everyday i am getting same response from idea people, later i spoke to mr nagendra and mr. Sharnesh these two claim to be from b. K. Enterprises, richmond road, bangalore. They assured me that my services would be resumed by today (27/05/2016) and i still dont hear...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Prepaid 4g sim card is not activated

 Nagendra2305 on May 27, 2016
I submitted documents while purchasing sim card. till it is not activated. my idea sim number is 9964015145. i purchased two weeks back. i got verification call from idea also from 8970721834. i called to customer care but they have provided any support.


please beware of IDEA when you are purchasing sim card.

they won't care of your documents and again they may ask you to submit documents....
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Idea Cellular — Urgent need of call details

 sree lakshmi ms on May 27, 2016
Dear sir,
I am a prepaid customer idea. My mobile no's. Is 9961341578. I want all incoming & outgoing call detail of my no's. For last three month. From 1 st march 2016 to 25 th may 2016.
Will you please provide me all detail with phone numbers, date and time on immediately in my email id, It would be very kind of you if you can forward the call details(Incoming & Outgoing) to only in my mail Id ...
it's urgent plz forward me... my email id is as given below. sreelakms63@gmail.com..

Best regards
saji...
Complaint comments  Read comments [2]Complaint category Other

Idea Cellular — New sim not activated,not connected to 59059.

 Rao bhadra on May 27, 2016
Hi Idea,
I have porting my number to new idea SIM 9059498116 on 20 May 2016 and in evening I got SMS on my alternate number to activate SIM by calling 59059 .From that time till date I am trying 59059 but it is not connecting .

I am every day getting SMS on my alternate number to call 59059 and get your connection activated but 59059 is not connecting .Pls provide any other number or activate services of my new idea number 9059498116.

My alternate number is 9394335040.

I think buying idea was worst decision .

Thanks,...
Complaint comments  Read comments [2]Complaint category Telecommunications

Idea Cellular — I'm complaining for dialer tone

 yogesh singh252 on May 26, 2016
I have ported my sim from docomo to idea and i got a free dialer tone for 1 yr but i was not happy wid dialer tone so i contacted costmer care executive and he told me to press 9 no. and so that my dialer tone will be stoped but deducted my money about rs.186 from my balance and aftr that again i called costumer care then she stoped the dialer tone instantly and promissed me for refund within 4 hrs but still my money is not credited in my acc. balance PLAEASE take remidial action....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — High Level Complaint to be resolved on Priority

 Rabish Manishan on May 26, 2016
Hi Nishant & Team,

Thank you so much for your swift response.

However, it seems that you haven’t read my email properly. Let me answer your response one by one.


We sincerely apologize for the inconvenience cause to you. We absolutely understand your grievance and realize the distress that you have undergone.

 Is your Sorry or apologize going to resolve my issue? Of course not, then what is the use of saying Sorry or apologizing?

Further, we wish to inform you that services of your number has been restored with...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — TDS deducted while recharge 5000/-

 pkpramod7914 on May 26, 2016
Ihave recharge rs. 5000/- on 26 may 16. I have call 12345 and spoken with mr. Prakash kumar more than 7 minute. And with mr. Mayur rishi solanki more than 55 minutes between 1550hrs to 1650 hrs.. But nobody cleared my problem or kept in hold for speaking with senior. A customer how much time waste while holding.
Now i want or help to give full talk time if any way possible.
....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Idea bill payment

 saurabh32 on May 26, 2016
Hi, this is saurabh bhoir.
My idea cell number is 8108885886. I have been using idea postpaid connection and now i have stopped using that connection from february 2016 due to billing issues.
I have received a bill of amount 2300. I asked the reason for sending such bill with this amount. Customer care told me that you have used extra 250mb. I didn’t received any message that you have used 250mb and you will be charged for next usage.
One day bill receiving person came at our place and was asking for bill payment. We explained the same issue of billing and also asked if he...
Complaint comments  Read comments [3]Complaint category Telecommunications

Idea Cellular — Threatening calls/insults directed towards me for non payment of bills

 Rakesh kumar khapra on May 26, 2016
Dear listener,

Some six months back I had applied for a postpaid connection through one of Idea cellular stores for a friend on my name and had provided suitable documents for the same but physical verification was never done on my address which I had given and number got in operations...The plan on number was for some Rs 1800 but bill generated was for around 3300 which my friend refused to pay and I started getting calls for payment and I never refused on obtaining a connection even though I was not the user of the number 8750171050.
Idea people even sent some collecting...
Complaint comments  Read comments [2]Complaint category Telecommunications

Idea — Data recharge unsuccessful, money deducted from bank

 V.M. Manish on May 26, 2016
I did my recharge of rs 251 on my idea number 9164309682 through the idea website at 9:45 am on 26th may. My money got deducted from state bank of india account but no recharge is done. My transaction reference no is ig0cbcdpf3. I used internet banking to pay my recharge amount. I would like to get my recharge done instead of money. So please get my recharge done. Also the given number is on roaming so i can't access it so you can contact me on 9806480998 or email me at vm. Manish97@yahoo.com for any further communication...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — Incoming & outgoing calls stopped giving bad reasons - 9699385700

 ClasBuzz Dare on May 26, 2016
I chandraprakash yadav taken a idea sim card (Mob. +91 9699385700) on february 2016 till now its working fine but yesterday all the services is been stopped.
The reason i got from idea cellular is that my previous network i. E reliance raise a bill after 2 month of rs.23/-

A kind of bad reason, if my bill is unpaid why idea cellular actually ported my sim and i used it for 2 months.

My february bill from reliance is rs. 400 and paid rs. 500 for safer side.

Now i have to leave my working life and go to service centre of reliance and idea to make...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — My new prepaid sim has not been activated

 ShwetaRawat on May 26, 2016
After putting down my request for conversion from Post paid to pre-paid, i was told by one of Idea employees in a Dehradun Idea centre that i will be informed that my number is going to be de-activated and that another sim should be active within 24 hours post that. So i was called and informed that the services will be disconnected but within maximum of five minutes my other new Pre-paid sim will start working. As expected, another sim did not work.

And its been 48 hours now that i am without a number plus i had to travel out of town. In Dehradun i had access to another number from...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Idea Money — Not received the cash back amount

 akshay.15march@gmail.com on May 26, 2016
Dear Sir/Madam,

I have started using Idea Money from last 2 weeks with expected benefits of various cashback.

As per your terms I will get 5% cash back on the payment of my Idea postpaid bill through Idea Money. Please note below transaction details for which I have not received any cash back since 1 week.

Payment of Idea Postpaid No. : 8888846269
Amount : INR 500/-
Receipt No. : 19051638377629

Kindly advise the reason why you have not added 5% amount back in my account???


Regards,
Akshay Gothankar
Complaint comments  Read comments [3]Complaint category Credit Cards

Idea Cellular — I need my call details on incoming and outgoing

 sree lakshmi ms on May 26, 2016
Dear sir,
I am a prepaid customer idea.
My mobile no. Is 8089182832 & 9961341578.
I want all incoming & outgoing call detail of my no's. For last three month.
From 1 st march 2016 to 25 th may 2016.
Will you please provide me all detail with phone numbers on immediately in my email id, my email id is as given below.
Reelakms63@gmail.com..
Best regards...
Complaint comments  Read comments [2]Complaint category Other

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