Idea Cellular Customer Care

Idea Cellular Customer Care

Idea Cellular Ltd.

Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Tollfree:
1800 270 0000
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92
56
Mobile:
+91 95 9400 4000 (Head Office)
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56
32
Fax:
+91 79 2323 2251 (Head Office)
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Customer Care Services

Offices & Branches

F.A.Q.

Andhra Pradesh
: +91 98 4801 2345
Assam: +91 36 1246 5437, +91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
View More Information...
Satisfactory Rating
16%
Complaints
7057
Responses
4164
Resolved
81
So far so good - The company responded to our notifications and is working on resolving complaints.
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Idea Cellular related photos (662)

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Idea Cellular Customer Care related pictures (662)

Idea Cellular Complaints & Reviews

Idea Cellular — Validity not received.

 nahsirk988679 on Feb 8, 2016
Hi Idea Team,

i have recharged for 1999 for 3g data pack on my prepaid number on 1-2-2016.

This recharge is for 16GB data for 3 months VALIDITY, but i received only 1 month validity. My sole purpose for this recharge was to get LONG 3 months validity which was not fullfilled.

ISSUE: I received 1 month VALIDITY instead of 3 months.

I have raised complaints for Haryana circle and called at customer care numbers in haryana : 9812012345.

Below are the complaint numbers:-
2/3/2016 - ST 1-66586338692
2/4/2016 - ST...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Worst service in idea

 Raji Raju on Feb 8, 2016
There s no signal in idea.if I use 3g it's very very slow better to use 2g.so many months paid bill without using anything . When I asked to disconnect they said we have to reach there store.we have to search for store .don't ever buy idea...
Complaint comments  Read comments Complaint category Telecommunications

Idea Cellular — Billing Dispute

 Rohit RoyChoudhury on Feb 8, 2016
10-12yrs old user, using i-plan 199, activated 1GB booster pack on 4th feb when 20-25MB data remaining. No one told about the data allotment & usage.Also, nothing about the Prorata basis billing. Kept on using data but on 5th feb when dwnlding failed on contacting customer care I was told about prorata basis & speed. Again activated 1GB booster pack for work. Number barred on 5th.Billing generates on 7th of every month. Now got a bill of 6500rs. I feel cheated, disgusted n frustrated. What to do? Consumer court??? Alternate no. 8287222750...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular — 1GB Data Collapsed without any information - I want my data back.

 Srinivasa Rao Aki on Feb 8, 2016
Dear Sir/Madam,

My Issue is company offered 50MB free data to my number. I activated that offer. After activating this offer my paid recharge Rs.154 - 1GB data collapsed (04 Feb 16) . How a paid recharge collapsed if we activated that free service. I don't understand the logic even simple manner any person will do the recharge of Rs.154 for 50MB promotional balance.


Today 08 Feb 2016 I made call to the customer care executives said " I was activated that 50MB so my 1GB data collapsed". How is it possible? Its not fare and even not ethical. I called almost 4...
Complaint comments  Read comments Complaint category Mobile Service Providers

Idea Cellular Ltd. — Breach of commitment. Collected all my documents with fraudulent commitment by idea post paid executives.

 sonimohit.ajm on Feb 8, 2016
My name is Mohit Soni i have been contacted by idea post paid sales person named Mr. Anil Vaishnav contact no. 09057402293 on 5th Feb 2016 that there is good plan in post paid and insist me to convert my prepaid into post paid, i agreed and asked about documents he told me that they required photo id, add proof, passport size photo. They provide me a mail id avaishnav2271995@gmail.com for sending all the detail and i have sent all the required detail on 7th Feb 2016 but today i got a call from that person that they required a letter had of my current employer company and when i asked about it that...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — Excess data billing

 Tarun149 on Feb 8, 2016
Dear Idea cellular
I have subscribed to 1GB, 2G internet pack. There is no possibility of usage of 2200 MB for which I have been billed.
Even if I had exceeded, I was not notified of it by sms or any other means.
My phone also shows a data usage reading of 760 MB .
Please look into my data usage, I am sure there is a mistake at your end.
Provide me with details of my data usage.
Tarun
9646809311...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Bill mobile no:8889311162

 punniasreeg@rediffmail.com on Feb 8, 2016
I have paid the my post paid connection8889311162 bill vide Syndicate bank cheque No;400291 on 18.01.2016. Due date is 20.01.16. at the Office of the Dewas agent (MP) Shree Raj Hans telecom. The did not sent my cheque for collection and My telephone got barred for out going calls thrice. Further I complained to the customer care and the cheque was cashed on 06.02.16 and my phone was activated. Even after making the payment well in time I was mentally harassed and my peace of mind was spoiled so much by the Idea Indore authorities. Barring my phone and umpteen calls for making immediate payments....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Postpaid sim

 nitishs on Feb 7, 2016
My name is nitish number is 9041405554 this was my airtel number which i turned in to idea because i heard the data services are good and in prepaid i have got good service and then i have lost my sim 3 months ago and i went to 4 idea show room none of them have even 1 single prepaid sim and i was forced to take post paid connection and here we go trouble begins after 10 days my number was activated and now i have tried to use data service it is pathetic their 3g is slower then 2g i am very much frustrated not able to convert in to prepaid even not able to switch this number if any body got this...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — Idea sim card registration failed

 deba.2957 on Feb 7, 2016
Sir iam DEBASIS SENAPATI my mob no-9090782123.Sir i i was not use this number for 1 month, .because i went to kolkatta.After coming odisha i shaw my no is registration failed.please help me sir.my friends are known this no .Please active my number....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — Data stealing by Idea

 Ramyeshwanth on Feb 7, 2016
I recharged my mobile with 1GB 3G data and the next day my data went from 1GB to 50MB. I called 198 to know the reason and there reason was that I activated some 50MB free internet service and my 1GB data was collapsed to be replaced by 50MB. I am very sure that I never activated such service and I asked for any proof of such activation and all they could do was blocking my number from further calling 198....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Unwanted billing amount

 kamleshdevikar on Feb 7, 2016
Iam have an idea postpaid corporate plan. in my feb'16 bill it shows SMS-MT 4 calls corresponding to rs.200 which is credited to my account. I have not activated any of idea services, nor on my phone iam using any internert services. my billed idea no. is 9850861672

kindly clarify and reverse the billing amount

kamlesh
9890587866...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — Postpaid bill - pro data was not informed clearly

 Suyog Jain on Feb 7, 2016
I opted my connection few months back. I think approximately 05 July 2015. and my number is +91-8888870925. i started with a plan which was 375pm rental in which i was allowed 2GB of 3g data. till 2 months due to my callings i received bill more than 1200pm in which i got 5GB of 3g Data. so i thought of changing my plan. coincidently, I received a call from costumer care and they suggested me to change my plan due to heavy usage. Then I upgraded my plan. At that time she told me that if you change the plan in middle of month your half bill would be calculated according to the old plan and from the...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — Prepaid sim is not working in international roaming (Usa)

 ankurgupta19 on Feb 7, 2016
I have a prepaid (9560355034) sim of Idea. I am in USA right now. My sim has been lost signals. I am connecting to Idea since 31st Jan. Idea registered my complaint and closed every time by mention that customer is not contacted.

Second time I gave them mu email id and asked to mail me if I am not available on call. But second time again they closed my complaint with out sending me any mail.

I am still trying to get the solution. They are not contacting me by phone and mail.
I am totally disappointed by Idea services....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — Increase monthly rental by rs.50

 maneprajyot on Feb 6, 2016
Sir,

Today i got msg regarding increase monthly rental by rs.50 from this month. Currently i have postpaid plan of Rs.250 but how can you increase my plan by Rs.50? please look into this matter otherwise i will have to port my number to other operator.

My Idea No. 9773810019

Regards,
Prajyot M...
Complaint comments  Read comments [3]Complaint category Telecommunications

Idea Cellular — Charge without use

 pksaini9972 on Feb 6, 2016
On 29th Dec.2015 i give request to activate net pack of 250/m plan on my idea no.9992784786.but they refuse to activate this .they said your mob.no is a corporate number so they did not active this service on my number.after this when i get my next monthly bill they charged me 250 rs in my bill for data pack.i complaint many time to idea but they did not solve my problem.i do not use any 1kb data.when idea activate this service they did not give any information to me by sms or call.i want that 250+taxes waiver for my ac.asap and some action taken against idea....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — Voucher number get rubbed while scratching

 Al Musawwir on Feb 6, 2016
My Father bought INR 140 Voucher from shop. After scratching the voucher the number get rubbed and i cant able to recharge. after i go to shop for telling him that my voucher no is rubbed while scratching he said i can't do anything go to gallery after i go to Idea Gallery they are telling that i cant do anything go to shop. so i am not finding any solution for this matter.

Please help me because my father is senior citizen and asking again and again about it.

Find attached voucher.

Thanks and Regards

Ansari Mohammed Arshad...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Duplicate sim card not active from 30hrs

 tino mk on Feb 6, 2016
I have applied for a duplicate SIM and form the idea service center Muvattupuzha they told will be active within 4hrs. After 4hrs I went again to the idea service center and told, again they told it would take 4 hrs. After 8 hrs also not active. I called the customer care and told, from there side they told it would be active by 4 hrs.After that also the SIM was not active. Again I went to the same idea service center and askwd what is the issue. At that tine they told make a complaint with the customer care. This is the service the idea customer service used to provide. I have raise a complaint...
Complaint comments  Read comments [5]Complaint category Telecommunications

Idea Cellular — Deficiency in service and cheating

 S K Kaushik on Feb 6, 2016
Dear Team Idea.
As I shifted from New Delhi to Ahmedabad, hence I had applied for porting this Mobile Number (9717666077) from Delhi circle to Ahmedabad circle in the month of August 2015. For this I met with Mr Mukesh (mobile No. 9574595031) at your Idea Centre "Shiromani, Opposite Ocean Park, Near Nehru Nagar, Satellite Road, Ahmedabad, Gujarat 380015 Ahmedabad". Your dealer at Idea Store MR Mukesh given me the requisite form. I submitted form with residential proof etc. in the first week of August 2015 at this centre. He issued a SIM card to me. He informed me to keep running the number...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea — Lost xiaomi mi-4i phone

 vineetkumarpal94@gmail.com on Feb 5, 2016
Lost my xiaomi mi-4i phone a week ago, but when i logged in through mi cloud service i found that phone no- 8744945171(idea) was using my lost phone, whose location was unavailable through mi cloud.
please help me to trace the culprit/person as soon as possible ....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Idea Cellular — Mistake & unexplained charges in bill & fraud plan activation.

 write2anand on Feb 5, 2016
I am customer of Idea Cellular. I have two numbers registered in my name. My numbers are 9355549098 & 9034314073. I received bill of January 2016 with certain amounts charged which are unreasonable & unexplained. The details are as follows:-

For Mobile number 9355549098.
I changed Plan on 15/01/2015 from Special_Combo_299_HRR to PSB-12.5ksec 150+.
Idea Co. have charged Rs.198.29 under voice usage charges describing as Charges on Data Pack Pro-ration. The details which they are showing freebies usage are false & without details. Even My GPRS usage charges are showing...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

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