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Idea Cellular Customer Care

Idea Cellular Ltd.

Windsor, 5th Florr, Off CST Road,
Near Vidya Nagari, Kalina,
Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400098

Customer Care Phone Numbers and Contacts

Phone:Idea Customer Care Toll Free Number – 1800-270-0000
Mobile:+91-959-400-4000
 +91-226 682-0119
Fax:+91-95940031181
Idea Andhra Pradesh
Contact Number – 9848012345
ccare.ap@idea.adityabirla.com

Idea Assam
Contact Number – 0361-2465437 / 0361-2465438
ccare.assam@idea.adityabirla.com

Idea Bihar/Jharkhand
Contact Number – 9708012345
More...
 
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Idea Cellular Complaints & Reviews

Idea Cellular - ILLEGAL BARREDING IN MY NUMBER 9891989179

User
 sumit malik55 on Oct 25, 2014
DEAR SIR, CUSTOMER NAME: SUMIT MALIK APPLIED NUMBER: 9891989179 ALTERNATE NUMBER: 9911112602 ADDRESS: B 284 INDER ENCLAVE PH 2 KIRARI SULEMAN NAGAR DELHI 86 WHEN THIS NUMBER ACTIVE (09/10/2014)AND SHOW HOTLINE THEN AFTER IN 2 HOUR ANY BODY DO THE REQUEST FOR BARRED...THEN I HAVE GOES TO MY IDEA AND RE ACTIVE THIS NUMBER BUT ANY PERSON DO AGAIN BY AGAIN DO THE BARRED REQUEST... 1ST TIME BARRED: DND VOILATION 2ND TIME BARRED: CUSTOMER RESIGNED 3RD TIME BARRED: DNO DEACTIVATION 4TH TIME BARRED: DNO DEACTIVATION WHEN LAST TIME THIS NUMBER SHOW IN TD THEN I HAVE NOT RE ACTIVATE THIS...
Complaint comments Read comments Complaint category Other

Idea Cellular - Sold me two idea fraud sims on name of idea

User
 amit.bondwal on Oct 24, 2014
Hi Team, I am very old customer of idea, And I am using postpaid connection more than 6 years and my mobile number is 9990235948. I receved a call from idea on 06/10/2014 morning that we are offering new prepaid connection for 2 year validity plan with 10 paisa for local calls and 30 paisa for std calls for RS. 650 and this offer will be valid for two years. He gave me two very nice number 9718555535 and 9718226786, Rs. 650 for each number and extra Rs. 500 for 9718226786. At 4 pm their executive comes at my place and give me two brand new idea sim, he told his name Sushil and his...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Negative Billing

User
 pkasana on Oct 24, 2014
Dear sir, I would like to tell you that i am getting very disturbed from the idea care because of wrong billing of my idea postpaid connection . as per my new idea plan there is some data needs to be free of cost but idea put the charges to my bill of data using by me which is not ok with my plan . when i talk to idea care there is different reasons of different consumer care officers....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Deducted Rs. 59 from my account without informing me.

User
 Abhishek123456789 on Oct 24, 2014
A day before a message from idea cellular came that you have 2 days remaining validity for your mobile number. When i asked the customer care service of the company they refused to tell me the data balance and said that data pack is active and you can use it for two days. When i started using they deducted my balance also the customer care service is behaving rudely....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Connection bared

User
 jithendrav on Oct 24, 2014
Hi sir, I facing the problem with IDEA cellular, They bared my outgoing service's without any intimation, When I called to customer service they are saying I crossed the credit limit of 1000 R's and they are saying I used around 2344 R's then I asked them what are the details I used for 2344rs they replayed that they will provide the details only after bill generated

if they provide the details on 1st novembor why they barred my services on 16th of october

if i crossed my 1000rs credit limit why they have not barred on 1001rs


I...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - cheating customers and changing there life

User
 Murari washani on Oct 23, 2014
my mobile number is 9827473730. my balance was 800rs as i rechaged a day before with 550rs... on 7th of oct when i checked my balance it showed Rs.0.. i called up customer care they replied to me by saying that recharge of 550rs has not been done ... i explained them and told them that i have recieved a message of recharge done from the company and so asked them to lodge up complaint.. but they said they cant lodge a complaint and hung up the phone... then i mailed to appellete officer... from there also i got the same reply... that the recharge has not been done... then i went to the shopkeeper...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - unwanted value added services

User
 tubul on Oct 22, 2014
Dear Sir, I have purchased a new idea prepaid sim on 16-10-2014. Now on 23-10-2014, they deducted Rs 20 and Rs 5 from my account balance. I asked the idea customer care regarding the same, they said that has been deducted for game downloading. Although i have not downloaded any game not activated any value added services, still they are not refunding my balance. I am cheated by idea. Please do the needful. My mobile number is +917055530797. Regards Dibya...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea - Juice Up Service Activation

User
 Soumilya on Oct 22, 2014
Hello . Today Morning at around 8 A.M. A service called Juice Up got activated from web on my number, 9088650676 . As I have not used this service till now, I demand a full refund . Last time when I had faced such an issue, I wasn't treated well . So I'm complaining here about it . A request : please DON'T fool anyone through web activations . I'd expect swift resolvation of the issue...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - False charges by idea cellular on change of plan

User
 Karhtik kotha on Oct 22, 2014
My Idea mobile no. 9948131266. Always there was a signal problem with Idea. Even though I have taken 3G services, it has never delivered it properly. In August I have changed to I plan of higher value thinking that they may give better services on that. At that time they dint charge any Pro-ration charges. Since I am not satisfied with the Plan and no improvement in the signal, I have changed to 499 plan from 999. From here Idea started there tricks by cheating the customer.I tried to change the plan on 21st Sept., it was continuously showing "unable to process the request". Again I have tried on...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Execution of non requested services

User
 Nitin Yewale on Oct 21, 2014
Hi, i got the following message as SMS from Idea, i have not requested any such service to Idea but still i received SMS and email as well. When i wrote to Idea about the same to "9822012345@idea.adityabirla.com" but not any reply for the same asking for evidence of i am requesting the same. Dear Customer, Your request for GPRS 3G, GPRS 3G Pack has been successfully processed via C1-35289344376 for Mobile No. 9850572155 w.e.f 22/10/2014 8:25:20 AM. The new tariff will be applicable after 2 hours from now. Thank you for giving us an opportunity to service you. Previously also Idea...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - About not telling before deducing amount from my account

User
 daminee on Oct 21, 2014
Company deduced amount from my account as I exceeded to 100 sms limit. As company is deducing money you should inform it to customer that you have finished your 100 sms's and we are deducing money. These is not fair. When you are deducing money 1st you should give warning to customer. It seems like you people are just waiting for deduction....
Complaint comments Read comments Complaint category Other

Idea Cellular - Use of slang and abousive language by Idea Recovery Agent

User
 Dibya Rana on Oct 21, 2014
Idea Cellular Limited as company not only seep out my call details but also misuse that details. Your recovery agent are calling to all my most close relatives & friends, then using abusing slang language with called my Name. Today Ms. MANJU SINHA called my mom and started saying disrespectful things about my sister. She said what for you have send your daughter in Delhi, she is a whore and lot more which I cant even write. This all was to recover Rs. 600 for that number which is not in use for past couple of month because my sis is out of country and she forgot to stop this no. Before calling close...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Misuse of Contacts & Using Abuse Slan.

User
 SudipKumar_1991 on Oct 20, 2014
Idea Cellular Limited as company not only seep out my call details but also misuse that details. Your recovery agent are calling to all my most close relatives & friends, then using abusing slang language with called my Name. When I call your company’s agent, she tell me that when I pay the due amount, then she stop calling, otherwise not. So answer me IDEA ? If someone of your customers doing late payment of the timing just 2 months, then you order to your Recovery Department for doing such like this bulshit behave to the customers? IF your answer is “YES”, then I suggest all IDEA...
Complaint comments Read comments [1] Complaint category Telecommunications

Idea Cellular - Overcharges in the bill

User
 p.soparkar on Oct 20, 2014
Idea cellular is charging me VAS charge on continuous basis as I have activated my GPRS pack of Rs.100/-, This thing they are doing it from several month and by registering complaint against this several time in their complain department they are unable to resolve the same. They are charging for those site which I am not using also. Please help me for the same....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Unhappy with the Service

User
 pitu29 on Oct 20, 2014
My name is Pritam Bhagat from Mumbai I had requested for No. portability for idea. I got card from idea agency on 10th Oct. 2014. But after 10day still its not active. I am facing so much issue due to this. I called continually to agency person (Sameer 9167599345) but every time he is giving false commitment. And after 2 days he has stopped to pick my call. I am really unhappy with the idea that they have untrained agency and staff who cant resolve the customer issue. Hence finally I would like to port this no. to Airtel also I will port my other idea no also in airtel...
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - my phone is not working all of a sudden

User
 jsr6201 on Oct 19, 2014
My prepaid idea celluar number is "9948753145" is not working since 18/10/2014 11.00 AM. I am unable to ring or I am not receiving any call and messages. My sim and mobile instrumnet are ok. Can you please rectify immediately. J SUBBA RAO SECUNDERABAD....
Complaint comments Read comments [2] Complaint category Mobile Handsets

Idea Cellular Company - internet

User
 tusharpinku on Oct 19, 2014
I had purchased idea cellular two weeks ago. The scheme is u get 4GB internet first four month and after 1 month 1GB 3G internet at 50% discount. Which still i didnt got.They r saying that i had recharge 9 rs internet due to which i didnt got the net benefit. but it is not written in bill. and event i wasnt informed by idea cellular representative....
Complaint comments Read comments Complaint category Internet Services

Idea Cellular - Services Barred

User
 Amar-Mishra on Oct 19, 2014
Hi Idea Customer Care, My Pune Prepaid Number -8600444824 has been barred from all services. Request you to re-activate the same. I'm travelling abroad and would be able to co-ordinate over email- amar.jiit@mail.com Please note- iv already raied issues with CutomerCare Center and Emailed MH Appellate but nothing working out. Regards, Amar Mishra...
Complaint comments Read comments [4] Complaint category Mobile Service Providers

Idea Cellular - Cancellation of Juice up

User
 B-positive on Oct 19, 2014
Sir, This is to invite your esteemable attention to the fact that in spite of booking cancellation of Juice up via sms to 155223 on 15th October, 2014, a sum of Rs.45 was deducted from my account on 16th October, 2014. This is shocking for I have been a content user of your service. Please do the needful and kindly avoid the confusion at the earliest. Anticipating your favourable action and thanking for all your service so far prince.p.joseph@gmail.com...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Outgoing is barred for no. 9092430812

User
 amritance on Oct 18, 2014
Hi, First thing i need you to know i am in roaming, My No. 9092430812 was working fine till 5:00 pm, 18/Oct/14. was major rain took place Jigani, Bangalore-Karnataka for hr and half afterwards.i noticed that i am not able to gv ring to anyone. Please address this issue on priority and get my no.'s outgoing unblock....
Complaint comments Read comments [3] Complaint category Mobile Service Providers

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