Idea Cellular Customer Care

Idea Cellular Customer Care

Idea Cellular Ltd.

Suman Tower, Plot No. 18, Sector 11
Gandhinagar
Gandhinagar District
Gujarat
India - 382011

Customer Care Phone Numbers and Contacts

Toll-free:
Mobile:
+91 95 9400 4000 (Head Office)
93
52
Fax:
+91 79 2323 2251 (Head Office)
Customer Care Services

Offices & Branches

F.A.Q.

Andhra Pradesh
: +91 98 4801 2345
Assam: +91 36 1246 5437, +91 36 1246 5438
Bihar/Jharkhand: +91 97 0801 2345
Delhi NCR: +91 98 9101 2345
Gujarat: +91 98 2401 2345
Haryana: +91 98 1201 2345
Himachal Pradesh: +91 98 8201 2345
Jammu: +91 90 8601 2345, +91 90 8601 2345
Karnataka: +91 98 4401 2345
Kolkata, West Bangal: +91 90 8801 2345
Madhya Pradesh & Chattisgarh: +91 73 1403 1414
Mumbai: +91 97 0201 2345
Maharashtra & Goa(Except Mumbai): +91 20 6641 2222б, +91 98 2201 2345
North East: +91 36 1246 5437, +91 36 1246 5438
Odisha: +91 90 9001 2345
Punjab: +91 98 1401 2345, +91 98 1401 2347
Rajasthan: +91 98 8701 2345
Tamil Nadu (Chennai): +91 90 9201 2345
Uttar Pradesh East: +91 98 8901 2345
Uttar Pradesh West: +91 98 3701 2345
West Bengal (Except Kolkata): +91 90 9301 2345

View More Information...
Satisfactory Rating
16%
Complaints
7762
Responses
4764
Resolved
99
So far so good - The company responded to our notifications and is working on resolving complaints.
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Idea Cellular Customer Care related pictures (734)

Idea Cellular Complaints & Reviews

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Idea Cellular — Idea power flash massage problem

 Raoulzone on May 4, 2016
I am fed up for the idea customers service because they no nothing about there job they are no help to me on this issue regarding inbuild idea power flash message service in there sim card as I talked about it so many times with the customer care they have been saying its a cell phone setting problem when there is none, like any other services provider like Vodafone, Airtel, they have inbuild option within the sim application to stop and start the flash msg service, but I I say before its so disgusting service I ever have seen in the mobile field they are not expecting that this idea power is written...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea — Charges on Data Pack Pro-ration

 Nimesh Kanoja on May 4, 2016
I had idea postpaid number which is ported out last month but the last bill usage is showing 0. and Charges on Data Pack Pro-ration is 1302 rs only for data.The bill plan was only rs.249 per month and they are charging 1508 rs for 6 days Pro-ration.Very disgusting.also the credit limit is 1300 so how it can go over it??

Account No. 100035552576
bill no, 0294378342...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Regarding Bad Network

 ashutosh1234 on May 4, 2016
Hello

My name Ashutosh Kumar and Mobile no is 9718243739 and Alternate no Is 9990699270. Last 3 month I am very dis point to Idea cellular Network services and idea customer care executive given very bad performance. When i Called CCE and told complain regarding Network They do not give sufficient response and always told that your problem resolve within 1 week but they response was very bad. Finally I Decided to Port no in other Network Services and also advise to our friends, relative that never used idea network.

Very Very bad Idea Network Services and also very...
Complaint comments  Read comments [3]Complaint category Products & Services

Idea Cellular — Regarding 2 g speed in mobile

 Hardik Chopda on May 4, 2016
I have recharged with 199 unlimited 2G plan.though I have not used more then 1.25 GB, still your net 2 G speed is very slow. I have talk with your customers Care executive he also not give proper reply and behave rudely. If this type of behaviour done to customer then I will sure portable my number to other cellular company. Kindly solve my problem....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Internet failure

 vinay mathiya on May 4, 2016
I am not able access internet from last 4 days at all even 3G is also not working i have checked this in many cell phones but then also net is not working so reslove my issue even E sign is also not display some times i am in urrgent need kindly slove my issue there is technical fault no one is not able to access net properly my be the network department is not known please inform...
Complaint comments  Read comments [1]Complaint category Internet Services

Idea Cellular — SIM Activation(Prepaid)

 Trinadh Kukkala on May 3, 2016
I am the Customer of several years with your company with mobile no.98666644824(PREPAID).My instrument was stolen/lost on 01.05.2016.On the same day I informed the same to your customer care centre located at Near Red tank,
Vanasthalipuram, Hyderabad and the said SIM was blocked.On 02.05.2016 I visited personally and requested them to reactivate the same number on my new instrument.To my surprise, they told that said number registerd under different name and address that was done inadvertently, though, I submitted relavant documents at that time.Without verifying bonafides, they gave some...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Porting happened sim card not delivered

 vvsreddy on May 3, 2016
Hi,

This is vijaysagar having the mobile number 9611110203 ported from vodafone to idea. I am asking to send the sim card from the day one to the abhishek (Mobile number: 973883477) who is contact with me, . But finally the some how after the 20 days the porting happened and vodafone sim card got decativated on saturday night 11:20 pm, from that time i am unable to contact and it affected my daily routines a lot.

When i made a call on sunday morning she said that will send by monday morning and when i asked how can ypu people do like this, the respinse is not good....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Unwanted calls and deduction!

 aleem786 on May 3, 2016
I have already contacted customer care but the waste fellow saying that from my end usage where as the call received advertisement i have disconnected call and sports pack activated message received three times and charged rs: 5/- for subscription !

I have told th complaint 2 times but 2 waste fellows care persons saying system showing use originally by your end content download, i ask these waste fellows in feature phones where is the facility of wap ?

Immediately penalize the 2 care executives and the company and direct trai to penalize the company for doing this...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Number 9099022117 been deactivated without prior intimation

 Shivang S. Patel on May 3, 2016
Dear Team,

This is in regards to a number that i used earlier 9099022117 with idea cellular Gujarat circle, i was visiting USA for 6 months and availing there service of keeping the number in safe custody was asked to pay advance bill plus 300 Rs to have it under my name, which i did in October 2015 with shiv communication in town called as bilimora under Navsari district, on returning back i have been taken back and forth sometimes saying the number was deactivated in February and sometimes i am been told that a call was made to my alternate number and the person on other line said...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Idea Cellular — Mobile sim not activated

 ajay0218 on May 3, 2016
I convert my network operator from airtel to idea.For 2 months it is fine.After 2 months my sim got disabled by idea.I connect with customer care and they told me to submit remaining bill of airtel and give the receipt to local idea store. I did exactly that but my number is still disable.
I submit the airtel bill invoice to local idea store address sector 9, faridabad ph. 0129-4043355.
The behaviour of staff of that store is like street boys. They lack professional behaviour.For the last 5 days i am continuously going to that store and they comes with a new excuse on a new day. My...
Complaint comments  Read comments [2]Complaint category Telecommunications

Idea Cellular — Balance deduction of 41 rupees [Resolved]

 Amolh1991 on May 2, 2016
I am amol and my mobile number is 9766411964. I was using internet and have a sufficient data but my balance deducted for usage of data. I have screenshot that i have data of 1.84mb but they have deducted 41 rupees of balance from my account on date 02/05/2016 at 04:22pm. I called customer care to complain but they don't accept my complain. What to do??...
Complaint comments  Read comments [3]Complaint category Mobile Service Providers

Idea — Network and internet issue

 Khushboo Dhingra on May 2, 2016
On 01 may i contacted 198 for complain and these executives dont know how to speak with their customer .Even I wasnt hyper, i was just asking him networks are not there still my internet pack in which i got 150 mb and hardly i used it for 15 mins accurately, after that i got a msg only 70 mb is left n in night i used it for half an hour n left mb is 61 and then in the morning today i used for 5-10 mins n after that i got the msg only 10mb left .Now i want my net pack back n mh number is 8506800767....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Idea Cellular — Cheating customers when doing multiple recharge

 kaushik8205 on May 2, 2016
Hi, I had made two recharge. Rs 1847 - 13GB unlimited data plan Rs 2249 - Unlimited Local, National, Roaming (Incoming & Outgoing) calls; Free 7 GB 3G Data & 100 Local/National SMS/day Rs 2249 plan had overridden my Rs 1847 plan. i.e. I only got 7 GB worth of data and have been charged Rs 60 for data usage after that. No where on the website or in the plan information, it is mentioned that second recharge will override the 1st data plan. I consider this as cheating the customer by not informing them about the conditions with multiple recharge. I had contacted the customer are but they just say that...
Complaint comments  Read comments [3]Complaint category Telecommunications

Idea Cellular — I don't get my balance or refund after rechage

 ParulShri on May 2, 2016
Dear team,
I have done recharge of 200 rs in my idea number 8103904256 but i didn't get neither balance nor refund..
I have done my rechage on date:-19-04-2016 11:46:36 and my trasaction id is:-fsm34428291283 and rechage done by www.ideacellular.com.

So this is my humble request that please refund my money ..

Thanks for your consideration..

Regards
Parul shrivastava...
Complaint comments  Read comments [2]Complaint category Other

Idea Cellular — Refund issue

 Ddsam on May 2, 2016
Hi
I was using postpaid number 9911191281 delhi circle and number permanently disconnected on 6th of february 2016. As per the company policy the consumer is entitled to receive the security amount via cheque within a period of 60 days from permanent disconnection of the number.
I wrote to costumer care regarding the issue for more than 20 times but they don't bother to reply.

See how clever, cunning, shameless, cheater they are.In short we can call them beggar. I'm using another idea number 9810451281 postpaid and delhi circle. Here, the security deposit is rs 850....
Complaint comments  Read comments [3]Complaint category Telecommunications

Idea Gsm — No offer for customer like others.

 Biswajit2050 on May 1, 2016
Every time i was recharged with rs 91 and got 1gb 2g for 28 days. But yesterday i was recharged with rs 91 and got only 300 mb data. This is not fair. Other idea user getting 1gb data where as i recharged my no frequently and not getting any offer. I completely fade up with idea. If i will not get 1gb data then i surely port out my number to other operator of my choice. My idea no is 9090036057.i was informed about the issue to your social sites. But yet there is no response. At last i am posting here and if issue not get resolved then i will switch to other operator. I havr already obtained UPC...
Complaint comments  Read comments [9]Complaint category Mobile Service Providers

Idea — Fraud by a person named akash verma introducing himself as a idea customer care officer

 abhinav tiwari haridwari on May 1, 2016
A person named akash verma call me on 26 april 2016 from mobile no +923451080489 and says me that he is a idea customer care officer and called me becouse i am the lucky customer who won 25 lakh rupees lottery.In response to that call i talked with him and he ask me to submit `18200 rs as a token money in a account for further procedure. He assured me that this account is a official idea's manager account. So due to such assurance i transfer a sum of 18200 to that account. But after submission of money this comes out as a fraud. So please help me in taking legal action against that fraud that called...
Complaint comments  Read comments Complaint category Lottery and Sweepstake Emails

Idea Cellular — Complaint against store manager and team leader

 Naresh Karthik on May 1, 2016
My num8124669850 .. Naresh… Apr 27 2016 I have called to the customercare regarding deduction of main balance.. store manager giving me the fake details and making me to wait for 4 days.. he said he will call back with in 48 hrs but still I don’t receive any call from customer care.. the name of the store manager is also fake telling the name as subramani.. its actually i got a message as u got free sms pack.. it will be charged for the 1st sms 50 ps and others free 100 sms per day.. they gave some code.. i activated that they charged rs 37 from my main balance.. i informed to the customer care.....
Complaint comments  Read comments [3]Complaint category Unauthorized charges

Idea Cellular — High billing

 anuj_612 on May 1, 2016
Hi
My mobile no. Is 9999962199
A/c. No.: 100002540550

Am an idea customer since 5yr. Normally i get below 500 bill every month. Once or twice a year (During my vacation) my bill jumps to 1500 approx.

I got a bill of rs. 10000 + this time. I called customer care and got to know that i have been charged 8500 approx for data usage during international roaming, actual mobile bill is only 1500 only.

I never requested for data during international roaming, neither i used it. Please help me to reverse this data cost of 8500.....
Complaint comments  Read comments [5]Complaint category Mobile Service Providers

Idea Cellular — False gamepind and internet charges

 Payal0802 on Apr 30, 2016
From last few months, there are false charges included in my bill. For march 2016 month also they have included below charges which are not correct -

1) gamepind charges: can you please let me know when i opted for this services. I have multiple time said you that i never opted for this services. Why are you charging for this. This is not fair and i am not going to pay for the services which i am not using.

2) gprs fixed validity pack : there are two separate charges of 250 rs.

The one is charged under heading "gprs core service_sb_0_acc_250_289" and...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

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