Idea Cellular Customer Care

Idea Cellular Customer Care

Idea Cellular Ltd.

Windsor, 5th Florr, Off CST Road, Kalina, Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400098

Customer Care Phone Numbers and Contacts

Tollfree Phone:1 800 270 0000
Mobile:+91 95 9400 4000
+91 22 6682 0119
Fax:+91 40 6656 2222
Andhra Pradesh
Phone: +91 98 4801 2345
ccare.ap@idea.adityabirla.com

Assam
Phone: +91 36 1246 5437 / 0361-2465438
ccare.assam@idea.adityabirla.com

Bihar/Jharkhand
Phone: +91 97 0801 2345

View More Information...
Satisfactory Rating
1%
Complaints
5427
Resolved
50
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Idea Cellular related photos (510)

Idea Cellular Complaints & Reviews

Idea Cellular - Activation of sim

User
 madhusobharani on Aug 30, 2015
I have taken the idea post paid sim on 25-08-15 still it is not activated. Sim no:89910433101415439659. I had talk to customer care five to six times against this issue., still it is not activated.Please send representative to collect a sim or activate my sim as early as possible.Please do the necessary action....
Complaint comments Read comments Complaint category Telecommunications

Idea - Loss of 75 rupees

User
 mansi02 on Aug 29, 2015
Sir as on 27/8/15 made a recharge through idea cellular of Rs. 75. through sbi netbanking on my bihar number 9507740472. amout of Rs.75 has been debited from my sbi a/c as same time but still didnt get recharged. please rectify the problem why the recharge of Rs. 75 on my bihar region idea number not been recharge. please resolve my problem. you may also contact on my mtnl no 9869720153 or if possible please that amount to my idea no. 9507740472 or credited that amount to my my sbi bank a/c no. 10874308630...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea - Loss of balance

User
 Jayaram Bunty on Aug 29, 2015
Iam jayaram from andhra pradesh using idea network, recently something like juice up has been activated without my knowledge and i have lost 21 rupees from my account. I request you to kindly look into this aspect as soon as possible Thank you....
Complaint comments Read comments [1] Complaint category Unauthorized charges

Idea Cellular - Against less 3g data received as mentioned

User
 MJ1812 on Aug 29, 2015
Idea company special offer me 2gb 3G data in 298 rupees for 28days on 29 aug 2015.i recharged on my idea mobile network 7240954537 with 298 rupees. but i cant recieve much data as they mentione in their scheme i receive only 1gb data . so please resolve my problem. customer care executive did not resond me....
Complaint comments Read comments [1] Complaint category Telecommunications

Idea Broadband - After Payment, No connection and no refund

User
 nileshpatil1986 on Aug 29, 2015
Initially, I was communicated to get the installation withing 2 days after payment receipt from Idea Sales guy (Vikas – 9370676363). The sales guy came home on 20-Aug-2015 & took up all the documents, details & money (2736) for the broadband connection. It has been a week after the payment, but I didnt not receive any installation from Idea.Everyday, Customer care makes a false promise of installing the connection by end of the day. After such bad a experience, I have initiated request for refund for which they are saying 45 days will be needed.I dont even know weather I will get my money.Its...
Complaint comments Read comments [1] Complaint category Telecommunications

Idea - Regular network problem

User
 adi1531 on Aug 28, 2015
Respected Sir, I myself being a responsible citizen of Dangoaposi, west singhbhum jharkhand. I would like to draw your attention towards regular network problem in our area. The sim distributers, distrubutes numbers of sim cards but the regular network problems made our life difficult. please solve the above problem as soon as possible....
Complaint comments Read comments [1] Complaint category Education

Idea - Recharge complail of 75

User
 makanpipra on Aug 28, 2015
Sir by idea cellular i have recharged bihar idea sim no 9507740472 of amount rupees 75 by sbi netbanking but still not rechared. Amount 75 has been debited from my sbi account. Please check the status of 75 rupees recharge. How this amount will recover...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea - Not recharged of 75 rupees

User
 makanpipra on Aug 28, 2015
Sir by 27 aug 15 through idea cellular by netbanking of sbi recharge of 75 on my idea no 9507740472(region: bihar). Amount 75 debited from my account but on given mobile amount not recharged. Please check the where my amount gone and how amout will recovered....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Validity of recharge amount

User
 Pareekpuneet on Aug 28, 2015
Hi, I have done a recharge of RS 57 of idea prepaid.as per idea cellular.com company website we get a validity of 28 days after this recharge but when recharge is done an sms from idea obtained that it's validity is 14 days only which is a fraud and wrong information provided by company and charged wrong amount . Resulted in loss of money and time .though amount can be small for one person but its huge when company is having crore number of customers and they have generated huge money by wrong and misleading information .attached screenshot of idea website.my number is 9881110594 and name puneet.please...
Complaint comments Read comments [2] Complaint category Telecommunications

Idea Cellular - 3G 9705042761 Mobile Internet Payment Transaction failed

User
 s krishnam raju on Aug 28, 2015
Idea Mobile No 9705042761 : On 28.08.2015 I made online PAYMENT for Rupees 154/- through my HDFC Visa Credit card and was made for recharge of 3G Mobile data Card Internet. My transaction was failed with error "Reasons: sorry! We are unable to process your transaction. Please contact us at pgsupport@billdesk.com for any queries". But same amount was debited from my account. So kindly refund the above amount to my credit card account immediately. My mobile number is 09849289236. Kindly call on my mobile to explain more about the unsuccessful transaction. Thanks S Krishnam Raju E mail: skraju@gvk.com Hyderabad. Mobile:...
Complaint comments Read comments [2] Complaint category Broadband

Idea Cellular Ltd - Internet speed is very slow to other networs

User
 rahul642 on Aug 27, 2015
Dear sir my mobile number is 9164250040 I am using idea post paid network already 4 months I used network I already know speed your network I am using smartphone your idea 2G speed of internet is 9 to 15 kbps only sir actually I am suffering you're a waste network please help me above officers actually I am living in district level in central city please help me...
Complaint comments Read comments [2] Complaint category Telecommunications

Idea - Idea 2g internet pack

User
 customer Idea on Aug 27, 2015
I am recharge a prepaid(8726999498) of idea 2 g internet pack @199 unlimited plan .Plan is unlimted thus i got only 1 gb 1.Recharge date 26-08-2015 2. Recharge amount rs - 199/- online idea site then site shows 199 unlimited plan but i got only 1gb i am complane the 198 but customer care excutive have not supported me.Please refund my blance data....
Complaint comments Read comments [3] Complaint category Internet Services

Idea Cellular - Payment not recieved

User
 sikandaralam2005 on Aug 27, 2015
My idea no - 9165014555. I already complaint by mail on this ID Appellate MP; Customer Care.But no response. I need my deposit money, i called so many times to concern person (Mr. Aziz khan/ 9826470726)but still no response. And I don't have any revert mail from your end. sirf pareshaan hi karte hain ye, pasie lete waqt dus baar call aur sms karte hain, magar abhi no response. idea gallery me jao to wo bhi idhar se udhar ghumana shuru kar dete hain. kahte hain humne mail kar diya hai. kindly requesting, pls take action immediatly....
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea - Inactivation of Number/sim card

User
 msagar06 on Aug 29, 2015
I M.vidya sagar using mobile no. 9030156256 since six years. Recently from 26th Aug 2015 my number/sim got inactivated without any valid reason. i contacted idea cc and service center but in vain. Please help me out to reactivate my sim/number....
Complaint comments Read comments [4] Complaint category Mobile Service Providers

Idea Cellular - Regarding disabling of Flash messages for Prepaid# 7836940688

User
 Varun Chugh on Aug 27, 2015
Hello Team, I have made numerous calls to Customer Care for getting Flash messages disabled .I have tried all possible ways as suggested by CC representative still i am getting Flash messages for Internet data consumption.It's very irritating and i am deeply unsatisfied by your services.Please get it deactivated from your end ASAP. Regards,...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Double of post paid mobile bill

User
 deosthale64 on Aug 27, 2015
On 06-06-2015 i made of payment of rupees 1827 from my SBI Net Banking vide transaction number DSBI3837538028IG0ADJHFW3 for the payment of IDEA Post Paid Mobile Number 9669049900 in the name of Santoshi Deosthle A message received that the payment is not done, hence i again on 10-06-2015 made a payment of rupees 1827 vide transaction number DSBI3843318984IG0ADUBE5. The extra payment of rupees 1827 has not been received/credited in my account number 00000010236629606 so far. S.D.Deosthale, Inspector of police, EOW, Telibandha, Raipur email id sanjay_deosthale@yahoo.com, Mo. no. 9406329600...
Complaint comments Read comments [3] Complaint category Banks

Idea Cellular - Extra charges has been added to my bill

User
 harshad talele on Aug 27, 2015
Hi, In my mobile number extra SMS-MT charges has been added costing Rs 50. and also i disucssed with IDea and they told the game has been downloaded on 12th August at 5.57PM where on that time mobile was in locker. after putting mail to appellate also i didnt get any satisfactory answer. please take necessary action against IDEA Harshad Talele 9881797352...
Complaint comments Read comments [4] Complaint category Mobile Service Providers

Idea Cellular - Postpaid Plan Changed without intimation.

User
 Prateek R4j on Aug 26, 2015
Dear Sir/Ma'am, My Idea Mobile No. is 8817132349, I used 1599/- approximate one and half year from Madhya Pradesh Circle, In June 2015 I had shifted my plan to i-plan 999. In August I received bill of 5283.41 which is heavily Charged. When I check my billing Details my Plan Where Shifted to NEW ENTERPRISES 199 NEW plan without any intimation. Even My credit limit Changed without any conformation. I shared concerns with your executives several times but I got same rude response from your executives. When changing the plan and credit limit you never informed.Tricks like these that make customers...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Payment not received

User
 Praful Agrawal on Aug 26, 2015
Dear Sir/Mam, I was having a postpaid connection of Idea Cellular. Mob. No. 9694978000 Praful K.Agrawal In the month of february i got my idea no ported into other service provider. According to company's commitment and policy i was supposed to get my security refund and balance advance payment within 45 days but as on today's date i have not received any amount. Regarding this issue i have visited the concern Idea store several times but did't got any satisfactory answer and even the people sitting there(including the store head/owner) are telling that they cannot do anything about this. Total...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - 3G Service Issue

User
 kaustabh.modak@gmail.com on Aug 25, 2015
I am facing 3G issues on my Idea connection for almost a month now (Since idea has started doing carry forward of unused data to next cycle). I have to restart the phone again and again to get the connection active. I have tried 3 different handsets, still same issue. I even replaced the sim from the idea store, still same issue.I am never getting the 3G speed, most of the time it shows 'E' on the network and sometimes 'H'. I did MNP from Airtel and started using Idea but I am very dissatisfied with the way it is working since the last month....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

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