Idea Cellular Customer Care

Idea Cellular Customer Care

Idea Cellular Ltd.

Windsor, 5th Florr, Off CST Road, Kalina, Santacruz (E)
Mumbai
Mumbai City District
Maharashtra
India - 400098

Customer Care Phone Numbers and Contacts

Tollfree Phone:1 800 270 0000
Mobile:+91 95 9400 4000
+91 22 6682 0119
Fax:+91 40 6656 2222
Andhra Pradesh
Phone: +91 98 4801 2345
ccare.ap@idea.adityabirla.com

Assam
Phone: +91 36 1246 5437 / 0361-2465438
ccare.assam@idea.adityabirla.com

Bihar/Jharkhand
Phone: +91 97 0801 2345

View More Information...
Satisfactory Rating
1%
Complaints
5224
Resolved
40
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Idea Cellular Complaints & Reviews

Idea Cellular - Lost sim- Need to block the sim

User
 Neha Tiwari Shahi on Aug 2, 2015
Hi, I have lost my Idea sim whose number is 7351011520. I want to block it immediately because it is used by some person and increase my idea bill. Please do it as soon as possible and confirm me on my email address: nhtwr400@gmail.com once done....
Complaint comments Read comments Complaint category Mobile Service Providers

Idea Cellular - Incorrect Display of Balance and Charge Amounts Idea Mobile No. 8888795257

User
 Mehta KB on Aug 2, 2015
Dear sir/madam, For past many days, on completion of a call my pre-paid scheme mobile has been showing amount charged at the rate of Re. 1 per second. Also, balance shown is always Rs. 180.45. Kindly rectify the problem and reconcile my balance in case of wrong deductions, if any. Regards KB Mehta...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

IDEA - Idea is deducting my balance from prepaid account

User
 Gopa Chawla on Aug 1, 2015
Without my permission, Idea is deducting my balance from my prepaid account.I didn't buy any game.Right now, I'm using feature phone and it has only one game which is full and not on the trial basis.I got a message from 53010 that Thank you for purchasing the iappgame.Enjoy and have fun c@iappgame.com.Whenever I got this message, then everytime Rs 3 deducts.I didn't buy any game.I called the idea customer care, they were saying that I had purchased the game but fact is that I didn't buy any game.My no. is 8742943180.Idea customer care is saying again and again that I've bought the game.Thay are...
Complaint comments Read comments [2] Complaint category Telecommunications

IDEA - Idea is deducting my balance from prepaid account

User
 Gopa Chawla on Aug 1, 2015
Without my permission, Idea is deducting my balance from my prepaid account.I didn't buy any game.Right now, I'm using feature phone and it has only one game which is full and not on the trial basis.I got a message from 53010 that Thank you for purchasing the iappgame.Enjoy and have fun c@iappgame.com.Whenever I got this message, then everytime Rs 3 deducts.I didn't buy any game.I called the idea customer care, they were saying that I had purchased the game but fact is that I didn't buy any game.My no. is 8742943180...
Complaint comments Read comments Complaint category Telecommunications

Idea Cellular - Brodcast flash message problem

User
 Babuchoda on Aug 1, 2015
I have called 2 times idea care for deactivate "flash message" in my no7699834017, they just sayed it would be off 48 hour. but they did not off it & After somedays idea deducted some rupees in my AC for that purpose . When i call idea care they sayed me if your service out of reach or switch off in 48 hour brodcast message would not be deactive. But they did not sayed me before, who is responsible for that???...
Complaint comments Read comments [2] Complaint category Products & Services

Idea Cellular - Credit of minutes already available with the recharge made now

User
 t.s.satya narayan on Aug 1, 2015
I am a customer of the Idea cellular service say for the past year and a half. My Mobile number is 8124522900. For the past six to eight months I have been recharging my account either by RC 99 or by RC 51 which would fetch 475 minutes or 225 minutes talktime and validity for 28 days. When the validity period is due to expire I usually get a message from Idea. On receipt of the message I recharge by way of RC 99 of RC 51 and the un-utilised minutes of the previous recharge would be added to the new minutes. But in this occasion (ie) on 29.07.2015, I recharged with RC 51 for which I had not been...
Complaint comments Read comments [2] Complaint category Other

Idea Cellular - improper response, insufficient information

User
 sarthak mehta on Aug 1, 2015
I, sarthak mehta have activated rs 36 200 mb data pack on my number and then I switched my data services on, on doind that they deducted amount from my INR balance, so I checked my data balance, it showed that I have no plans activated on my number, so to complaint about this I got idea coustmer care no. By activating another internet pack and called them so they said that the plan was activated and now as I have activated another plan, it lapsed. I said them that they first of all said that no prepaid plan is activated on your number so they said that is not possible and hanged the phone...
Complaint comments Read comments Complaint category Internet Services

Idea Cellular - Data Issue

User
 Man bhardwaj on Aug 1, 2015
i checked my best offer in phn by dialing *122#. it shows 1GB 3G internet for 28 days at 246rs. but when i done this recharge. they give me 750MB data for 21 days . i complaint in idea customer care . they told me that your pending data will given to you in upcoming days. but still no data given to me. i again called in idea care . but now they refuse to give any data. but in phone still this offer comes. i want to complaint Idea cellular for this fake thing. i request you to please take necessary action against my complaint...
Complaint comments Read comments [3] Complaint category Internet Services

Idea Cellular - wrong recharge benefits

User
 Saurabh pachori on Aug 1, 2015
I have got sms to recharge with 66 and will get 600mb data for 28 days. But I got local Idea night minute pack so I called to customer care for the same they simply refused to register any complaint and told they dont have policy to change or alternate offer for me....
Complaint comments Read comments Complaint category Telecommunications

Idea Cellular - Taking charge but the connection is not giving

User
 Zaki Khan on Jul 31, 2015
Sir i buy new no. Of postpaid from your telecallers of idea on 23/7/2015 but my nom not activate till now i gave documents two times but there is no no reply for activation when i call her to contact say about my problem they didnt treat me good communication so sir plz help i gave 500 rs for security how can i trust ur company if they doing like this i m regular user of ur connection the no. Which i buy is 9990792000 and no. Which i got the call 9718999934...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Extra charges levied by idea and forcing to pay the same

User
 Sachin7 on Jul 31, 2015
I am a customer of Idea cellular Pune, Maharashtra from last 10 years. I had been clearing the bills of Idea without any checking point in last 10 years, but in last 2 years I observed that Idea had been charging extra amount as well as activating unnecessary services without any intimation of the customer as well as charging for the same. If the customer is raising concern on the extra charges then, we get only one reply I.e. the charges are right and you have to pay and on top of this there are 'n' number of customers replying to the same issue with different clarification and repeating the above...
Complaint comments Read comments [2] Complaint category Other

IDEA - Tejaskumar Jivani: Cant talk properly.

User
 Tejaskumar Jivani on Jul 31, 2015
Dear Sir / Medam,

I am your oldest customer for IDEA.

As captioned subject, I cant talk properly incoming / outgoing calls due to weak coverage. Please do needful otherwise I must change provider and must go to BSNL.

Thanks with hope quick actions....
Complaint comments Read comments [1] Complaint category Society & Culture

Idea Cellular - Mental harresment

User
 sharma.lokesh.1234557 on Jul 31, 2015
To whom so ever it may concern I am Lokesh and I am an IDEA Cellular customer for a long time, I have been paying my bills to them on monthly basis and I have never ever disputed the bill amount. However, I have been facing the tech probs and I had called up customer care and spoken to many people who assured me of all kind of help, one of the manager named Prasanna Patil was with me over the phone for 2 hours and promised late nightly that I shall receive a call next morning from the process head who would help me to speak with their tech team. I never received a call. However, their tech...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Fraud by sms

User
 deepak kesharwani on Jul 30, 2015
I recive a sms from IY_612345 on 30/07/2015 at 9.43 am that
RV 347 =2GB 3G 28D.
and I recharge it at 2.12 pa in same day,
but I recive only 1.5 GB 3G data.
please help me abot company this froud.

and 14/07/2015 ko bhi isi tarah ho chukka hai.

please help me

Deepak kesharwani
mob no 7693854874
email. deepakgkesharwani@gmail.com...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Wrong deduction of data from 8934819394

User
 vikas3887 on Jul 30, 2015
We have recharge my mob. No. 8934819394 with rs 51.00 data pack on 28-7-2015 and 250 mb data given by company but suddenly so much data deducted from my account without using the net so much.It is cheating by the company. Details not been provided on demand.Please do needful because cellular companies are cheating their customers.

Vikas gupta
c/o central bank of india
suhawal faizabad
8934819394...
Complaint comments Read comments [2] Complaint category Unauthorized charges

IDEA - Worst 3g network

User
 vp jogar on Jul 30, 2015
Sir i m customer of idea since 3 years i m using 3 idea sims ..bt now days idea 3g network is worst ..i stay just 2 kms away from madgaon(goa) city ...but here also i dont get proper network of 3g ..before it was was okay ..but nowdays i m not even getting network in open sky or in my balcony.our full area people are suffering from same problem.first i was thinking there is some problem iin my ph so i changed the handset (now using xiaomi mi4) but situation is still same ..i tried all option by delete cookikes, wcdma only, manual searching.but no improvement ..this problem we are getting since few...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Billing Dispute for postpaid

User
 BHAGIRATH MEHTA on Jul 29, 2015
I am having Idea Postpaid number since 2003 and the number is 9824274273 and i have an addon number also. Last month i got a call from company about my bill. That person told me if i m having some profitable bill plan. He told me about a plan with which i can use 2 mobile with one plan charge, plan was CUG Granual. Now i m billed for my both number separately. When the person called i have conformed for 4 to 5 times about the plan. The number from which i was called is 9624000777. I have done complain in company but there is no solution. I am having a call recording of that call in which there...
Complaint comments Read comments [3] Complaint category Mobile Service Providers

Idea Cellular - Cheat customers

User
 Yuvraaj Sharma on Jul 29, 2015
R/Sir,
I am user of idea prepaid services. On 28-07-2015 my net pack is about to end and I have received a message from idea company that your net pack is ends now and after it you will be charged by 4paisa/10kb. And in the same message a recharge for net is shown that recharge with 246 rs. And u will be get 1GB 3Gdata for 28 days.
When I recharged my cell with 246rs., I have received only 750mb 3G Data for 25 days only. The customer care said that they have not send any such message on your number.
You are requested to check this matter bacause I have faced a loss of rupees...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Idea Cellular - Call drop

User
 Ap p on Jul 29, 2015
Whenever i call someone, on first time my voice will not get transferred but i can hear other side voice clearly. On second time voice will be loud and clear both side. In starting i thought it's just network issue but later i come to know companies do this knowingly.
Out of 10 calls, it happens in 3 - 5 calls. Being pulse rate in minute i have to pay more. Now it is so unbearable that now i am planning to change network and complain trai....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Idea Cellular - Receiving Threat calls from 8506087274, 8506087177, 8512800345

User
 Manojk1984 on Jul 29, 2015
I am receiving threat calls from the following numbers 8512800345, 8506087177 & 8506087274. They have accessed my call details and making repetitive calls to my friends and relatives. This is how they are harassing me to clear the dues of my number i.e. 9891527063. I did abuse them over the call however they are so adamant to listen anything. Please do something if you can. Regards, Manoj...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

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