Aditya Birla Memorial Hospital — Extra Amount deducted during RT PCR test - MR No. AB21264010

Address:

Pune

I called customer care executive of Aditya Birla Hospital on 2nd July 2021 morning regarding charges for RT PCR and was told its 600/-. When I went there same day in afternoon, hospital receptionist told me its 850/- +100/- RS extra for registration since I am coming for the first time.

I told them about my discussion with customer care that they mentioned only 600 but receptionist said that customer care is giving wrong info.

Hence I went and got my RT PCR done. But when I checked the Invoice Bill, I saw that I was charged 600 RS for RT PCR + 100/- for registration and 250/- RS for PPE KT. When I questioned about this I was told that RT PCR attendant changes PPE KT for every new customer hence they charge this amount but in front of me itself another lady went for RT PCR and PPE KT was not changed by sample collector.

I already raised this concern in the feedback form provided to me but I now that must been thrown in garbage after I left.

This is really shameful that such a big hospital is cheating every customer for 250/- RS in the name of PPE KT which is not even used by anyone.