Aditya Birla Money — Profit in demat account they have cheated for 10000 profit they gave nothing

I have opened account in aditya birla capital in march i have done trades in that account i purchased and sold share and also did derivatives which i got the profit of total 12500 rupees after deduction every thing it was showing 9500rupees profit after aditya birla charges all deduction they sent me the profit and loss document in that it was showing 4500 in equity and 1500 in derivatives but they have not given a single rupees still now i have mailed them multiple times they always divert the isssue and they will tell they have shared the details like statement of account which i didnt ask them i asked for my money but they keep on repeating same thing always when i mail. and there customer service is also very bad you need to wait for 15 to 20minutes after that they will tell your request has been forwarded it will be resolved in 3 or 4 days after same keep on repeating again and again and again keep on doing same thing
my client id is 3105487 i can share everthing i have everything with me please resolve the issue