Aditya Birla Money — Re KYC issue not resolved

ReKYC takes more than 7 working days and still pending.
I had applied for ReKYC since 31st and the process is still pending so I cannot trade due to inefficiency in their prices.
I applied initially for it and came to know that PAN card image is not sufficient instead it has to be self attested PAN copy after calling the customer support number.
Incorrect instructions leading to delay and frustration for the customer.
Resent the image as per guidelines and still the process is pending after 3 working days.
No escalation hierarchy set as I am been told that they are still working on it by the phone support team.
I would avoid this company due to poor experience for a simple validation case of a long term customer.