Agarwal Packers & Movers — Cheating by Agarwal Packers and Movers (DRS Group)

Address:

New Delhi, Delhi

Hi...can you assist me in getting my due from these cheats?...Nitin [protected] Forwarded message[protected] From: Riya <[protected]@drsindia.in> Date: 6 November 2014 at 18:04 Subject: Re: Cheating by Agarwal Packers and Movers (DRS Group) To: Nitin Aima <[protected]@gmail.com> Cc: [protected]@drsindia.in, [protected]@apmdrs.in, "Dushyant(Customer Care Executive, Gurgaon)" <cc.[protected]@drsindia.in> Dear Sir!! I would like to ask one thing from you that if you found vegetables truck for transportation then what is wrong in it . Is it not used for transportation or for movement. If any vehicle is moving on the road then it may deal in kinds of business. Similarly here also we have assigned this vehicle particulary for your consignment that may be indulged earlier in some other business. So it is requested to you kindly do not escalate this issue so far & provide your acceptance to close this issue . Regards, Riya Goel Disclaimer-- This email and any files transmitted with it are confidential and intended solely for the use of the entity to which they are addressed. If you have received this email in error please notify the sender immediately. Please note that any views presented in the email are solely those of the author and do not necessarily represent those of the organization. While all care has been taken to avoid viruses the recipient is advised to check this email and attachments for presence of viruses. The organization accepts no liability on this account. Mails may be stored for monitoring and review. ________________________________________ Return-Path: <[protected]@gmail.com> Received: from mail-la0-f43.google.com (mail-la0-f43.google.com [209.85.215.43]) by mail.drsindia.in with SMTP; Thu, 6 Nov 2014 17:01:53 +0530 Subject: Re: Cheating by Agarwal Packers and Movers (DRS Group) From: Nitin Aima <[protected]@gmail.com> To: [protected]@drsindia.in Cc: [protected]@drsindia.in, [protected]@apmdrs.in, "Dushyant(Customer Care Executive, Gurgaon)" <cc.[protected]@drsindia.in> Riya, Let me start with the basics again. For a minute please forget that I am not looking at transit loss, theft, insurance claim, etc etc. I am saying that if I have paid for 1. Container Truck 2. Perfect Boxes 3. Trained manpower and I get vegetable Truck, Used Cartons and Thief's then I want my Rs. 18, 250/- back. You do not pay Rs. 18, 250/- for vegetable Truck, Used Cartons and Thief's. So this is not about insurance claims, minor inconvenience, etc etc - it is about me paying Rs. 18, 250/- for 1. Container Truck 2. Perfect Boxes 3. Trained manpower and getting vegetable Truck, Used Cartons and Thief's. Secondly, 2 people Mr. Kuldeep (+91 [protected]) and another person (+91 [protected]) apparently from your company offering me to take this amount - I WILL REPEAT MYSELF. I WILL ACCEPT RS. 18, 250/- AND NOT A RUPEE LESS. ALSO I WILL ON DEAL WITH YOU IN THIS CASE AS EVERYONE ELSE HAS BEEN THE MOST STUPID IN HANDLING THIS CASE. So I Repeat it is Rs. 18, 250/- as refund or let us stop this emailing business. NITIN AIMA On 1 November 2014 14:23, Riya <[protected]@drsindia.in> wrote: Sir, kindly try to understand, sir, even you are not having any type of in transit insurance from APM. for your hhg, but only because of honouring you as our valued customer we offered you Rs.4, 000/- accordingly., We are here to resolve the issue once for all. Lets understand the gravity. We predicts issue as per our understanding on the feedback shares with us.. We are here to provide you best of our services and re assuring the same once again. Please accept the token of amount rendeered to you and close this chapter today @ Rs.4000/- Assuring you best of our services at all times. Thanks&Regards Riya Goel Disclaimer-- This email and any files transmitted with it are confidential and intended solely for the use of the entity to which they are addressed. If you have received this email in error please notify the sender immediately. Please note that any views presented in the email are solely those of the author and do not necessarily represent those of the organization. While all care has been taken to avoid viruses the recipient is advised to check this email and attachments for presence of viruses. The organization accepts no liability on this account. Mails may be stored for monitoring and review. ________________________________________ Return-Path: <[protected]@gmail.com> Received: from mail-la0-f47.google.com (mail-la0-f47.google.com [209.85.215.47]) by mail.drsindia.in with SMTP; Sat, 1 Nov 2014 11:28:55 +0530 Subject: Re: Cheating by Agarwal Packers and Movers (DRS Group) From: Nitin Aima <[protected]@gmail.com> To: [protected]@drsindia.in Cc: [protected]@drsindia.in, [protected]@apmdrs.in, "Dushyant(Customer Care Executive, Gurgaon)" <cc.[protected]@drsindia.in> Content-Type: multipart/alternative; boundary=001a[protected]f60506c5cffc RIYA, THIS IS THE LAST EMAIL THAT I WILL SEND YOU FROM MY SIDE - AFTER THIS THE BUSINESS OF NEGOTIATION IS OVER. I AM NOT SITTING IN A VEGETABLE MARKET AND NEGOTIATING RATES OF POTATOES. MY POINTS ARE: 1. YOU HAVE NOT PAID ME ANYTHING TILL NOW SO CORRECT YOUR STATEMENT. YOU HAVE OFFERED TO PAY ME Rs. 2000/- WHICH I HAVE REFUSED. 2. YOUR OFFER OF PAYING RS. 2000/- FOR SENDING THE VEGETABLE SUPPLY TRUCK, CHEAP QUALITY CARTONS, THIEVES AS LABOUR ETC INSTEAD THE PROMISED PROCEDURE IS DEMEANING TO SAY THE LEAST. 3. I WILL SETTLE FOR NOTHING ELSE EXCEPT THE REFUND OF MY ENTIRE MONEY Rs. 18250/- PAID TO YOU AND AN UNCONDITIONAL APOLOGY FOR THE TRAUMA/STRESS/THEFT CAUSED BY YOUR COMPANY. 4. IF YOU ARE NOT IN A POSITION TO REFUND ME MY ENTIRE MONEY AND SEND AN UNCONDITIONAL APOLOGY, THEN I WILL DO WHAT IS NECESSARY TO ENSURE THAT YOUR COMPANY IS SHAMED AT ALL POSSIBLE LEVELS AND PLACES. I WILL ALSO ENSURE THAT YOU LOOSE MUCH MORE THAT WHAT I HAVE PAID YOU FOR AVAILING YOUR SERVICES. 5. ANOTHER SMALL FEEDBACK, FOR A CUSTOMER WHO IS FURIOUS WITH YOUR ORGANISATION'S CHEATING AND FRAUD - NEVER USE THE WORDS "some inconvenience you faced due to our lack of co-ordination somewhere but still we did the work with the norms only". THE CALL NOW IS YOURS. NITIN AIMA +91 987166XXXX On 30 October 2014 14:14, Riya <[protected]@drsindia.in> wrote: Dear Sir! We have paid Rs. 2, 000/- for your Cutlery items after considering their value even after knowing that your goods are not insured with us but still for reataining your satisfaction only we considered this issue. As far as the vehicle is concerned then we would like to bring in to your notice that some time we got to place this vehicle in some other projects also but it does not mean that we compromise our quality norms. We agree that some inconvenience you faced due to our lack of co-ordination somewhere but still we did the work with the norms only. Now as far as the Non compliance of Perfect Boxe usage etc... we are offering you Rs.2, 000/- So as a whole we are settling this issue in Rs.4, 000/- only for retaining our valued customer's satisfaction. Kindly provide your acceptance for quick process. Regards, Riya Goel Disclaimer-- This email and any files transmitted with it are confidential and intended solely for the use of the entity to which they are addressed. If you have received this email in error please notify the sender immediately. Please note that any views presented in the email are solely those of the author and do not necessarily represent those of the organization. While all care has been taken to avoid viruses the recipient is advised to check this email and attachments for presence of viruses. The organization accepts no liability on this account. Mails may be stored for monitoring and review. ________________________________________ Return-Path: <[protected]@gmail.com> Subject: Re: Cheating by Agarwal Packers and Movers (DRS Group) From: Nitin Aima <[protected]@gmail.com> To: [protected]@drsindia.in Cc: [protected]@drsindia.in, [protected]@apmdrs.in, "Dushyant(Customer Care Executive, Gurgaon)" <cc.[protected]@drsindia.in> Dear Riyaji !!! Couple of points on your email: 1. How have you reach a figure of Rs. 2000/- is anybody's guess? The articles damaged/Stolen were far costlier than your value estimated. The items like swaroski ship or the cutlery can be google for its actual value. 2. Most importantly - I had signed up for your company based on your claim published on your website that you would have perfect boxes, container trucks, etc - what I got in return was a vegetable truck +++. I have separately written an email to Sunil (you are copied in the same) and highlighted the difference between what you claim and what you finally send. To me it is like paying for a Sony TV and getting a cheap Chinese TV in the end. This is why I have kept saying that it is not just limited to just breakage or stolen goods but one of cheating and fraud. I have paid for container truck, perfect boxes, individual bubble wrap of items, etc and I have got none of these. I need an answer to this core issue. Let me know what your solution to both my points is!! Nitin Aima +91 987166XXXX On 20 October 2014 11:11, Riya <[protected]@drsindia.in> wrote: Dear Mr.Nitin Ji !!! As you are knowing that we have conducted a survey at your place so after going through that survey & your feedback, , your some crockery or cuttlery spoon got missed as we were told earlier about this by you, , but sir it was also told that washing machine got damaged but during the survey we didn't find any washing machine physically. So as per the policy of company we have to make survey of damaged article But in absence of physically presence of damage article we can not compensate for this item(Washing Machine) . Aside this as a matter of fact you have not insured your goods with us so as per the policy we are not supposed to compensate your claim amount. But still retaining our good relationship & satisfaction of you, we are offering you Rs.2000/- for your Missing above said articles. So kindly provide your acceptance ASAP. Regards, Riya Goel if Disclaimer-- This email and any files transmitted with it are confidential and intended solely for the use of the entity to which they are addressed. If you have received this email in error please notify the sender immediately. Please note that any views presented in the email are solely those of the author and do not necessarily represent those of the organization. While all care has been taken to avoid viruses the recipient is advised to check this email and attachments for presence of viruses. The organization accepts no liability on this account. Mails may be stored for monitoring and review. ________________________________________ Return-Path: <[protected]@gmail.com> Received: from mail-lb0-f179.google.com (mail-lb0-f179.google.com [209.85.217.179]) by mail.drsindia.in with SMTP; Tue, 14 Oct 2014 13:43:11 +0530 Subject: Re: Cheating by Agarwal Packers and Movers (DRS Group) From: Nitin Aima <[protected]@gmail.com> To: [protected]@drsindia.in Cc: [protected]@drsindia.in, [protected]@apmdrs.in, "Dushyant(Customer Care Executive, Gurgaon)" <cc.[protected]@drsindia.in> Dear Mr. Chauhan, I have separately mentioned that Ms. Riya is taking over the visit/claims etc process. I will await that part and let you know what comes out of the same. This unfortunately covers half of my challenge with your company. I was wondering that is sending a vegetable truck with Pajama wearing people who use newspaper and used cartons to pack goods during transit. Also is it the standard procedure for such trucks to have Rash Driving, overloading and moving people in goods vehicle - challan handed over to them and then forcing the customer to pay for the same. Is it not beyond the inconvenience that you have mentioned so much in your website and what you have delivered is for all to see. I am attaching a snapshot of what you mention in your website (container trucks - Perfect Boxes and USP/FAQ - Question 10) and what was actually given has already been shown to you in my previous emails pictures. As for strong customer service, I have already got a taste of the same - Golden Spoons comment. If it is not resolved to my satisfaction, Trust me - I will not stop till this fraud is totally uncovered and highlighted to one and all. I might be an ordinary citizen but I will definitely ensure that you loose more business than the money that you have cheated from me. Nitin Aima +91 987166XXXX On 14 October 2014 12:18, Sunil Chauhan <[protected]@drsindia.in> wrote: Sir I informed to our claim dept. head to Ms. Riya, she will call you shorty & settle the issue. CC- Riya Rgds Sunil Chauhan. Disclaimer-- This email and any files transmitted with it are confidential and intended solely for the use of the entity to which they are addressed. If you have received this email in error please notify the sender immediately. Please note that any views presented in the email are solely those of the author and do not necessarily represent those of the organization. While all care has been taken to avoid viruses the recipient is advised to check this email and attachments for presence of viruses. The organization accepts no liability on this account. Mails may be stored for monitoring and review. ________________________________________ From: "Nitin Aima" <[protected]@gmail.com> Sent: Tuesday, October 14, 2014 12:12 PM To: [protected]@drsindia.in Subject: Re: Cheating by Agarwal Packers and Movers (DRS Group) Dear Mr. Chauhan, Thanks but really no thanks as someone called from the number [protected] claiming to your employee and asking me why I have complained and if the spoons that were stolen were made of gold. My answer was that a) he needs to have some sense of talking to an aggrieved-cheated customer b) yes, for every hard working person who earns his livelihood by honest means, every piece of good he/she has in his/her houseis worth its weight in gold. The more such people call me and harass me, the more will be my resolve to ensure that I get justice. Nitin Aima +91 987166XXXX On 14 October 2014 12:07, Sunil Chauhan <[protected]@drsindia.in> wrote: Mr.Nitin, We are regret for inconvenience caused. We will send our claim executive at your door for survey of damaged articles, please let me know your convenient time for the same. Riya/Dushyant - please coordinate with customer & arrange executive asap. Riya as per discussion held yesterday & do the needful. Regards Sunil Chauhan Disclaimer-- This email and any files transmitted with it are confidential and intended solely for the use of the entity to which they are addressed. If you have received this email in error please notify the sender immediately. Please note that any views presented in the email are solely those of the author and do not necessarily represent those of the organization. While all care has been taken to avoid viruses the recipient is advised to check this email and attachments for presence of viruses. The organization accepts no liability on this account. Mails may be stored for monitoring and review. ________________________________________ From: "Nitin Aima" <[protected]@gmail.com> Sent: Tuesday, October 14, 2014 11:03 AM To: [protected]@apmdrs.in Subject: Cheating by Agarwal Packers and Movers (DRS Group) Dear Mr. Agarwal, I am writing to you as an aggrieved customer who has been cheated by your employees. I had booked my relocation from Vasundhra Enclave (Delhi) to Gurgaon and the way it was done clearly shows that I have been defrauded and cheated. Below are the key reasons for my conclusion: 1. The truck which came was an open (non containerized) normal vegetable transportation truck (not DRS Group Branded). 2. All workers were daily laborers wearing anything from undershirts to pajamas. 3. Reused cartons were used while newspaper was used to pack glass items (Pic attached). No Plastic cartons as promised. 4. Costly items like glass were bunched together resulted in their breaking (pic attached). 5. Fridge and washing machine were packed and transported without the wooden base tray resulting in my washing machine getting unusable (repair cost as per IFB Rs. 18, 000/-). 6. Nothing was packed in the bubble wrap. 7. The truck after leaving my residence was challened by the DELHI traffic police for 3 violations - Rash Driving, Carrying Passengers in a goods vehicle and Loading goods more than the height of the vehicle. To top it all, the labourers and their supervisor was wanting me to pay for the challan. 8. I was given no bill but a blank BILTI and told to fill it (pic attached). 9. The spoons from my expensive cutlery box were stolen (pic attached). While I do realise that I have been cheated and frauded by your company, I will make sure that what I have lost by the way of money and stress will be recovered from your company by an online campaign telling people not to use your services. I wishing your setup all the best. Regards, Nitin Aima +91 987166XXXX