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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629

Sony India Complaints & Reviews

Sony India - Poor Demo service for LED TV

 anirathraman on Nov 22, 2014
Hi, I recently purchased an LED 3d TV in Shah's showroom in T. Nagar, during Diwali eve. The product got delivered on time and demo was done by one of the executives post installation. We were not clear on using the SMART features and SKYPE and Facebook apps were not working at all since day one. So we again registered a service request vied ID 22501627, which got assigned to Digital vision, Alwarthirunagar, Chennai - 600087. The executives called us on 21st of November to fix an appointment. Initially I gave it for 23rd morning, but on 22nd they called me to check if they can come in...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Faulty mobile set

 virendrasc on Nov 22, 2014
Dear concerns, I am highly unsatisfied and harassed with the approach of your mobile service centre and the mobile. I have purchased sony experia L on 05/02/2014. In last 8 months I had to visit your authorised service station of Baroda for 5 times. All the time with same issue of network. 2-3 month phone works properly and again one fine day network completely disappears. First time issue appear ed just after 1 month of purchase and your service station took around 5 days to solve the issue. They assured that now such issue will never come but just after 2-3 month same happened. Again 3 days...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Xperia Z1 Camera Disappointment & heating issues

 Renuka20121993 on Nov 22, 2014
Dear Sir/ Madam, I had purchased a Sony Xperia Z1 in May 2014 with great expectations regarding the 20.7 MP camera that is provided along with, however the camera is a disappointment every time I click a pic with it. The Nexus 5 camera or Micromax camera happens to be way better than the so-called 20 MP camera of Xperia Z-1. The colours just lose their brightness and become very blur. Just a dirty photo quality. The pictures are not sharp enough. Also there are heating issues with the phone. If music is played even for 15 mins the phone gets unbearable hot. This is not expected of a 40, 000...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Bad Experience for Installation

 Akshay Jand on Nov 22, 2014
Dear Team My First Ticket ID is : 22470792. <Closed without Customer Approval and work done> My Second Ticket ID : 22515911 < No Update/Revert Call from any Concerned Team> My Third Ticket ID : 22523761 < Again Raised it with Customer Care Number as my First Ticket was Closed, Again got an assurance within 48 hours> Is this the way I Have to deal with Sony Care? Raising Tickets, Getting Cancelled and then Raising Again? Akshay Jand...
Complaint comments Read comments Complaint category TVs

Sony India - No updates from Service Center

 hemant0880 on Nov 21, 2014
I have given my xperia SP mobile fro service on 27th Oct 2014. They said that a part need to be replaced and hence i have made half of the payment. But till now they just keep on repeating that the part will be coming in 2-3 days. And they don't have any update after 31st Oct.Kindly help me out to get my mobile repaired as the service center people don't have any updates. Service Center is pathetic and no caring or any holding for the customers I think like i made a mistake of again taking the SONY Xperia mobile. Won't be able to recommend to my friends. regrads hemant Agarwal 9552559004
Complaint comments Read comments Complaint category Mobile Handsets


 BishalSinha on Nov 21, 2014
Sir, I am Bishal Sinha S/O Sunil kumar Sinha, worked in SONY Pvt. Ltd. during 22sep to 27Oct 2014 (37 Days) in Debasis Showroom Dumka, Jharkhand. But my payment is being due till today. There are various types of explanation given by the company. But i have no got payment. I have faced many types of problem. i.e. physical and mental depration....
Complaint comments Read comments Complaint category Employees

Sony India - Sony Xperia Z C6602 Handset Replacement

 Sarala Poojary on Nov 21, 2014
This is to inform you in utmost grief regarding the poor service. I have purchased Sony Xperia Z mobile Model No. C6602 through flipkart agent on Dt. 24th June'2014. Within warranty period my Mobile had malfunctioned; so i visited Sony service centre at Grant Road, AAR VEE INFOSERVICES on Dt 10th Nov'2014. They registered my problem of handset. My Job number is W114111004656. The copy of my service job sheet is attached for the same for reference. They promised to give my mobile on Dt:15th Nov'2014 verbally and not mentioned in service job sheet. On dated 17th Nov'2014, when I visited the...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - bending of phone from charging point and heating up even when not on charging.

 pucchu11 on Nov 21, 2014
my sony xperia Z1 has got bend from charging point though it has never fallen and neither there any sratch on body. its gets tremendosly heated even when not on charging. i have purchased this product keeping in mind the quality of sony company product on 22 october 2014 and within 1 month this has happen. on contacting the service centre at ghatkopar, mumbai they showed the least interest in it saying that i have bend my phone myself. im deeply hurt by the response and quality of product.and if i dont get my phone replaced, i'll definetly take this to court as i have paid so much amount for...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - service center not able to sole in my xperia m mobile

 swapnil251188 on Nov 21, 2014
Dear sir, I m Mr. swapnil I have purchase mobile from mitt al electronics kola, I hv speker problem in my mobile then I sumbit my mobile in service center kola but I hv face again and agin many problems. but my mobile problem still not properly.and service center employee given me date again and again . so plz help me sir . thank you s.w deshmukh...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Electric Shocks from TV

 vijaylahoti99 on Nov 20, 2014
Bought 42 LED model # 700 b for Rs 60, 000 just last week . The TV is emanating electric shocks . Electrician tested socket, says earthing is fine and TV is faulty . Made complaint to Reliance and Sony - diverted to Srikara Marketing Req ID 22461348 . It is 3 days since the complaint is made . We are yet to receive a technician . Can someone help ? As far as I am concerned, Sony India's aggressive marketing is backed with an extremely casual attitude of consumer service . Anyways, why should they care ? We are helpless consumers . Renu Lahoti 8106000909...
Complaint comments Read comments Complaint category TVs

Sony India - Electric Shock emanating from TV

 vijaylahoti99 on Nov 20, 2014
To our misfortune, last week, we bought a Sony 42 LED TV for Rs 60, 000 model # 700B from Reliance . To our utter dismay, On touching the TV, we are experiencing Electric Shocks. Had the socket tested from electrician, the earthing is fine . Says TV is faulty . Gave a complaint on Monday itself to Reliance who conveniently diverted to Sony Customer Service - Srikara Marketing, Hyderabad . Request ID : 22461348 . It is 3 days, we have yet to receive a technician, despite numerous phone calls to both Reliance and Sony . A far as Sony is concerned, sell the TV, and let the consumer suffer !!!...
Complaint comments Read comments Complaint category TVs


 PALANDE on Nov 19, 2014
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - malfuctioning of my 3 months old t2 ultra dual

 Aakash8055 on Nov 19, 2014
This company manufactures phones by xperia name in India I purchased a phone model number D5322 purple T2ULTRA DUOS which had very low class functions ... And even it hang many times and it started malfunctioning within 3 months from the date of purchase Camera says 13 megapixel but works worse than 5 megapixel Battery doesn't work more than a day Phone processor is a low class malfunctioning one and it has dull voice call or video call experience Please help me out...
Complaint comments Read comments Complaint category Other

Sony India - Casualness, laziness, etc

 Vishal Patankar on Nov 19, 2014
the lady staff at the desk @ratnagiri service centre, busy with personal things on phone..
casual behaviour when called up for enquiry
1month ago home theater dvd was given to service center with a problem of sound output...
days passed..we called up frequently for enquiry..
*the technician will call you..(call end...even when person speaking)
*the part has not been arrived.
same answers all time
a month passed and the part still not arrived..casualness/ignorance
we took the machine without your KIND service
this staff, and technicians...
Complaint comments Read comments Complaint category Entertainment and Recreation

Sony India - defective mobile set

 Rati Agrawal on Nov 19, 2014
I would like to lodge a complaint against Sony India. I have purchased the mobile of model : sony xperia m dual, a year back. The whole set of mobile with accessories started creating problem. Following are the problems started within a month in sequence: 1. charger chord was not working and hence got replaced. 2. mobile started hanging. 3. mobile lost its sound. 4. mobile was not getting automatically update. All these happened in a month and my purchase being in warranty period was considered. At the very same time I had asked them to check it thoroughly. They assured me that nothing will...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Bravia LCD TV

 Arjun Bali on Nov 19, 2014
I purchased a Sony TV from Croma retail, Kailash colony, delhi in 2011. On 12th Nov'14 I lodged a complaint for a defect in picture quality of my Sony TV. I received a revert of the same on 17/11/14 and the service center said that they will pick up my product on 18/11/14. today is 19/11/14 and these service center guys are saying that they will come on 20/11/14. I do not understand that why is there a delay in the service provided by Sony. I have already registered several queries on customer care for the same but noone has reverted back. I dont even know if my product will be picked up or not...
Complaint comments Read comments Complaint category TVs

Sony India - Xperia ZL - Replacement

User on Nov 19, 2014
I had purchased Sony Xperia ZL on January 15, 2014 from SONY Centre, Mira Road (East) based on the brand name ‘SONY’ associated with it. After some days I noticed some problem with the phone camera (which was supposedly from beginning). Hence, on January 31, 2014 I visited Sony Service After checking the phone (job no: W114013104064) I was provided with another handset only after 15 days from the date of my submission and continuous follow up. I was not sure that the same was a fresh handset or a refurbished one. On Tuesday, October 21, 2014 my phone had again developed some problem...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Bad Customer Support

 Jhalak Yadav on Nov 18, 2014
Hi Team, This is to bring to your notice that the New Mobile Sony Experia C3 that I had purchased a couple of weeks ago has been broken after it fell off the edge of the table while it was ringing as it was in Vibrating mode. I am really disappointed to tell that the mobile from a renowned brand like Sony got damaged real bad. The only reason to purchase a Sony Mobile was due to the fact that they have good “After Sales Service”. To make matters worse, I was denied support at the Sony Service Center stating that it is a physical damage. However, In this case, I have not dropped...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Still Awaiting Technician after 2 days of wait

 Roger_Thomas_2014 on Nov 18, 2014
Hello Sony India, Being the best in the market and a brand reputation in itself, I expected Sony India to really give excellent service. However it took me by my surprise that being a multi-national company it did not stood by its SLA and commitment. I had requested a technician to come to my house to repair my Sony Home Theater system (model # - HBD-DZ340K) on Saturday evening and I was told that a technician will visit me within 2 working days. Keeping Sunday being off so I was expecting someone to visit me on Monday or Tuesday. I also took time out to call customer care and check couple...
Complaint comments Read comments Complaint category Products & Services

Sony India - Service Request ID 21381344

 tushar23 on Nov 18, 2014
I have registered a complain Service Request ID 21381344 on 07.10.2014 that my Sony LCD TV is not working. Model No KLV-32CX320IN5 Serial No. 7006969 Technicians from Tiruneveli, Tamil Nadu attended the service request and taken some parts on 11.10.2014. After 5 days they informed that there is a problem in panel and that is to be removed and it will costs around Rs 11500/-. I had purchased the TV in May 2011. The TV was working very fine absolutely there was no problem. Even though the amount is on very much higher side almost 40% of the cost of brand new TV, i agreed to replace the part....
Complaint comments Read comments Complaint category TVs

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