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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - Worst Service Xperia mobile service

User
 Dibbendu Das on Apr 18, 2015
My 4 month old Xperia z1 compact with having some over heating issue, I have submited it to sony service center on 27 th feb. I was promised from service center that I will get a replaced new set which came after 21 days.That was not replacement it was any other customers repaired set and was totally physically damaged from outside, i returned it on spot.After 10 days again a unit came was fine from outside, but was having heating, auto power off and camera issue. So I again submitted that unit on 4th april and was promised a totally new set without accessory from RAJIB ROY(may be any head or something...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - No After Sales Service

User
 Vikram7911 on Apr 18, 2015
Hi, I have raised 4 service request for a replacement panel of Sony Bravia LED TV- KLV-32 EX330. The first request #24574586 was addressed by Chaitaniya Electronics-Chinchwad, and the Replacement Panel was of Bad Quality ( Picture quality was bad, Many standard features were not active/accessible ), So I had rejected the replacement and requested for the authentic/original quality replacement. Had also request for the total cost estimate and an Identification process for the Originality of the replacement product. Even tried the Toll-Free number, but in vain. I am not claiming the replacement...
Complaint comments Read comments Complaint category TVs

Sony India - screen crack

User
 manish jan on Apr 18, 2015
in dec 7 2014 i buy sony z ultra slim phone in march i had phone in my pocket in phone cover i was driving the car there a cal to pick when i open the case touch is not working then i restart the phone same problem then i check there is a minor crack on screen upper portion near speaker and touch is not working and the crack is getting more so i went to service centre for the problem they check all the phone they also get agree that there is no sign of any accident or breakage with the phone they only said sir we cant replace the screen its not in guarantee but if u give us rs 10500 more we get...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony VAIO Monitor Goes off after 15-20mins of switching on the Computer

User
 JerushaRaj on Apr 18, 2015
We are facing this Issue since mid of February 2015. The representative [Javed-9892322786] of SONY Service Center in Santacruz has all the detailed information. The monitor's display goes off in about 15mins or so after switching on the Computer. The System remains on but the display goes off. We have been approaching you all since quite a long time. I would rather request you to send a engineer n get the issue solved or give us a replacement. I was said that the problem is in our switch board socket so need to check it by an electrician. I changed the whole switch board but still the problem is...
Complaint comments Read comments Complaint category Desktop Computers

Sony India - Phone dead for the THIRD time within one year

User
 RitikaMehrotra on Apr 17, 2015
My Xperia M2 (D2302) has stopped working for the THIRD time within the warranty period. After repeated telling the service center to replace the set, it has not been done. My phone is currently at the Sony Service Center, F1 Info Solutions Pvt Ltd. 206, 2nd floor F-block, competent House, Middle Circle, Cannought Place, Delhi-110002. My Ticket Id is 15041704406 and Job Number is W115041704406. This is atrocious! Do you think I have no other job in the world but to keep getting my phone repaired and loose all phone data in the process. And once the warranty period gets over, then what? I am never...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Mobile screen crack Xperia Z1

User
 Rajeskumar S L on Apr 17, 2015
My Xperia Z1 mobile screen is cracked. just after taking from Jean. Immediately i went to service center within an hour. They told me that single crack or whatever if it cracks warranty won't come. I explained to sony service center, " I kept in jeans pocket & after removing, i found one crack on my Xperia Z1 and there is no damage on the scratch card". They replied that it is physical damage & it won't cover in warranty. I used my Sony Xperia Z1 just for 6 months & after that it has happened. I am totally disappointed why i Purchased SONY....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - LED Television.

User
 Mohammad Hassan on Apr 17, 2015
I have purchased a TV KDL-40EX650 and it got malfunction in a year, I reported the issue with Sony and they said your TV need a service and the motherboard need to be changed and they charged me in Indian rupees 10 thousand for it. So my story is that after they repaired my TV and within 6 months it again got malfunctions and I again call the Sony and this time they said your TV will need service and they quote me Indian rupees 21 thousand to get repaired can you believe that. I am very sorry to say that sony product are very expensive but this type of faulty product will certainly damage...
Complaint comments Read comments [1] Complaint category TVs

Sony India - Handset not received

User
 ykitawat on Apr 16, 2015
I had purchased a waterproof Sony Mobile. Had taken it in water for less than half an hour. still the phone crashed. I submitted the phone in the service centre where they told me it's litmus paper has turned red which means the phone is water damaged. In spite of being a waterproof phone the company claimed it to be water damaged and sent it for repairing where the cost shall be borne by me. Still i agreed and sent it for repairing. The phone costed me 24000 and the company gave me a repairing budget of 23000, which I rejected on the 3rd April. The company had a policy of returning the handset...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - COMPLAINT NOT RESOLVED WITHIN STIPULATED TIME GIVEN BY SONY

User
 BRAMHANANDA PUJARI on Apr 16, 2015
Dear Sir I would like to inform you that 2 days back i have lodged a complaint through customer care dept of Sony Vide complaint no-24960850 on dated 14/04/15 at about 10 am, and they told me that within 48 working hour's they resolved my problem. Today morning i have received a sms from sony that they were assigned my complaint to HAPPY CARE SERVICES, BHUBANESWAR PHONE NO-0674-3203175, but since long i am trying to contact over the phone no but it told me that same No is switch off. So I strongly object for false commitment from a reputed company like Sony, so i think it is purely deficiency of...
Complaint comments Read comments Complaint category TVs

Sony India - Block my mobile(Instrument)

User
 kesavansivasamy on Apr 16, 2015
I lost my insturment XPERIA E1 today(16April2015) in the 08.30hrs holding the mobile no 9487490753. I already blocked my mobile no. I want to block my instrument in the same manner. In this request I spoken to your CSC person they told we are not able to block the instrument hence your GPRS is not activated. I am having the IMEI No; 1:35294604-199854-6 and 2:35294606-199855-3. With the same there is another bar code no. 7 311271 450665. And the S/N:WUJ019A9W8. You have an option to block this instrument with the above details. Kindly do the needful. With Kind Regards, S. KESAVAN 94433...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Repairing mobile

User
 bilal8262 on Apr 15, 2015
Respected sir, Sevanth month ago I had purchased Sony xpria m2. Now I have a problem in mobile.It is not getting charged due to its connector.Its connector is not working correctly.I went to sony service center but they are not ready to repair my mobile.They say that it is hardwear problem.company does not give worrenty for connector problem. now you tell me what should...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - No Support at service centre

User
 magarwal1986 on Apr 15, 2015
Hi, I have bough a Sony xperia C3 handset from Reliance digital (Shipra Mall Indrapuram) Ghaziabad. After purchasing the same Reliance/sony promoters told me that they will transfer all my data from my old phone to new phone. As i was using a normal sim in my old phone so they have cut that sim to micro sim. But that was not done properly which leads to improper sim card size. They inserted that wrongly cut sim card into the device due to which sim card tray was damaged. Then they asked me to get the sim card swapped from the operator and told me that it will work fine. After getting the...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Television set is not proper function after purchase.

User
 singhrajnish1976 on Apr 15, 2015
The Television Set Model NO. 482B SONY BRAVIA, was purchased from PATNA, SONY CENTRE, BIHAR, on dated 9th. November 2014.It was running two months before it gone out of order of its picture tube. Soon after I lodged complain to customer care.As the set was in GAURANTEE period, they had replaced the picture tube in the month of feb-15. Again the set has gone out of order. Now the company is not taking care instead of repeated complain. Kindly arrange for the replacement of the particular set....
Complaint comments Read comments [1] Complaint category TVs

Sony India - Problem occurring in LED TV

User
 Pulak Satish on Apr 15, 2015
Hi, I have a LED TV from Sony, model - KDL-46HX750. From the time of purchase the TV used to get off and stand by LED used to blink 5 times repeatedly. Last year the technician came and replaced the LED panel saying that there is issue with the panel. Now again yesterday i.e, 14th of Apr 2015, the same problem has started occurring. The stand by LED is blinking 5 times and TV is not turning on. Again I have contacted the technician and got the reply that he will check and revert. I am not able to understand that why this problem is occurring, and even after the rectification done by the service...
Complaint comments Read comments Complaint category TVs

Sony India - About DOA

User
 vinaykumar00739 on Apr 15, 2015
Dear Sir, i purchased Sony z2 on dated 02-04-2015 and after two days this mobile dead.. i reached care centre on dated 04-04-2015 and they checked it and gave me DOA certificate (DOA Number - D115040700671) on dated 05-04-2015.. But now after 11 days passed but no response from your side.. Please give me answer... i want to give my money back otherwise i complaining in consumer court today.. After that they will help me.. Thanks Vinay Kumar...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - about sony headset

User
 vijay bhaskar9 on Apr 14, 2015
We purchased one Sony headset MDR ZX 300/n due to problem pursisting with that we gone to service center kurnool(A.P) after 25 days they replaced with another model which is of lower specifications XB 250 on the invoice they given that replaced with same model they tried to cheat us, how can we .We request them to replace with same model but they are again and again replacing with the other model...
Complaint comments Read comments Complaint category Computers & Accessories

Sony India - non response and not attending service complain of your service center name NEOSA ELECTRONICS PVT LTD KOLKATA - 700004

User
 arpitaadrish on Apr 13, 2015
Dear Sir i am suffering with a audio problem since almost one month. repetedly i complained to Sony Service Centre several times, the name of that service Centre is Neosa Electronics Pvt Ltd, which is an authorized service centre of SONY. they had not registered any complain and not even sending any service engineer to attend the compalin also. i Expect a good service from a Brand like SONY. but sorry to say that this kind of service quality is waste than any local brand also. therefore i kindly request you to take care of the issue in high priority basis otherwise this service centre will spoil...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - non response and non registering compalin from your service centre name NEOSA ELCTRONICSPVT LTD, 70/1/2 GOURIBARI LANE KOLKATA - 700004

User
 arpitaadrish on Apr 13, 2015
Dear Sir i am suffering with a audio problem since almost one month. repetedly i complained to Sony Service Centre several times, the name of that service Centre is Neosa Electronics Pvt Ltd, which is an authorized service centre of SONY. they had not registered any complain and not even sending any service engineer to attend the compalin also. i Expect a good service from a Brand like SONY. but sorry to say that this kind of service quality is waste than any local brand also. therefore i kindly request you to take care of the issue in high priority basis otherwise this service centre will spoil...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Xperia Z3 Compact stopped working twice in 1.5 months

User
 Reshmi Nath on Apr 13, 2015
I bought a sony xperia Z3 Compact on 3.3.2015. About 2-3 weeks later one day it just suddenly went dead. I took it to the store I purchased it from and they took it to the service center where the software adn updated and the phone was returned to me in working condition. Again yesterday 12.4.2015 the phone went dead again suddenly, as I was looking at an app. It's quite unacceptable that a phone I paid Rs. 40, 000 for drops dead twice in 1.5 months. I looked online and apparently many people are facing this same problem with this model. I would like to get the handset replaced, and not just...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - LED TV DISPALY PANEL COMPLAINT

User
 rajani asokan on Apr 13, 2015
We have brought a new 40” LED Sony TV E65 Series on April, 2012 for Rs.60, 000/- from Cochin, Kerala and during February 2015 on starting TV shows red colour images and lines and we called Service People and they said reason for this Will be display panel damage and since guarantee finished we have to pay around Rs. 18000/-. We are shocked that Just after 2 and ½ years, we have to pay almost 40% of the purchase cost . Then I called Madonna Service Centre Vytilla, cochin Kerala (0484-2389295)and the Service Head mentioned that just bring the TV to our service Centre and we will try to correct,...
Complaint comments Read comments Complaint category TVs

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