Follow us
Log in        Register
     
 
Sony India Logo

Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - providing worst service of sony and its centre

User
 vardan on Jul 9, 2014
I vardan r/o #657 himshikha near pinjore distt panchkula, mob no: 9996693131...i bought xperia ZL serial no 355387050269929, on 11/02/2014 from ambika enterprises, sco 42, sector 11, panchkula, with 6 months accidental warranty and 1 year warranty, on 04/06/2014 i found that the fiber sheet on the left side is been automatically removed, then i concernd my nearest service centre ie MODERN AKM ELECTRONICS PVT LTD, sco 144-145 sector 34 A, 1st floor chandigarh. i came in touch with mr naveen, he tolds me that 1st he wants to gave up mail to headoffice and ask for the approval and he tolds me to gave...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Xperia Z dead within a month of purchase

User
 Mandar Joshi28 on Jul 9, 2014
Hi !
I have purchased Sony Xperia Z in May 2014. May 19 to be exact and wintin a month the fone went DEAD !!
I gave to the service center for repair. AARADHYA Enterprises, Pune India.
Its been more than two weeks now and the only answer I get is "Sir, your fone has gone for repair" !! Seriously!?!? repair??? is this answer your executives give to a customer!?! NO ETA NO Info on what the problem is! Nothing!!
When I call on the toll free number, I am told "Sir, please call the service center" and When I call the Service Center, the answer is "Sir,...
Complaint comments Read comments Complaint category Mobile Handsets

Sony - Used Product Sold to Customer

User
 Venkatesh TD on Jul 9, 2014
I purchased a sony xperai T2 Ultra in a sony center outlet in Forum Value Mall, Whitefield, Bangalore yesterday (dated: 8-JULY-2014). After switching on the mobile, i saw a photo that was already taken using the mobile's camera. It is a used product that is sold to me. it was taken on 19-JUNE-2014. some videos were also preloaded in the mobile. I need an replacement for that mobile same model. SONY CENTER Modern Radio Engg Co. No.215, 2nd Floor, Forum Value Mall, No.62, White Field Main Road, Bangalore - 560 066 PH - 41262594 / 95 / 96 / 97 Email - sonycenter.whitefield@gmail.com IMEI-1:...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Used Product Sold To Customer

User
 Venkatesh TD on Jul 9, 2014
I purchased a new sony xperia T2 Ultra mobile yesterday (Dated: 8-july-2014) in Bangalore, a sony center outlet in forum value mall, whitefield, Bangalore. After i switched on the mobile, i saw few photos which were taken in the mobile alreay, on June 19th 2014. it is a used product that is sold to me (a customer). i need a replacement for the mobile same model. The IMEI numbers of the mobile are mentioned below: IMEI-1:35186706-598604-1 IMEI-2:35186706-598605-8 S/N: YT910SBDXW SONY CENTER Modern Radio Engg. Co. No. 215, 2nd Floor, Forum Value Mall No.62, White Field Main Road, Bangalore...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Hard Disk Problem

User
 debabrta bhuyan on Jul 9, 2014
After booting the laptop the error message shows hard disks are reporting failure. So pls send your service engg. at our site for replace or repair the HDD, the laptop have 3yrs on site warranty. Contact Details:- Debabrata Bhuyan IT Dept. Balasore Alloys Ltd Balgopalpur, Balasore. Orissa-756020 M:-7381095940...
Complaint comments Read comments [1] Complaint category Laptops / Notebooks

Sony India - LCD KLV BX350 replaced panel crashed in less than 8 months

User
 dsavio fernandes on Jul 8, 2014
My name is savio fernandes.i lhad replaced the LCD panel of my Sony LCD KLV BX350 IN5 on 11-11-2013 for which i had p aid rs.@11357 To Nishant Enterprises Sony authorised servitce centre GOA .todayy i took my TV to the same service centre again as there was only sound and no picture where i was told that i have to replace the LCD panel again and pay for the replacement .its been not even 8 months since i put this panel.why do i have to pay again for the new panel.i feel that the panel that the panel that was put for my tv was defective and hence needs to be replaced free of charge as it is not...
Complaint comments Read comments Complaint category TVs

Sony India - First experience with Sony Bravia very bad....

User
 shailsony on Jul 8, 2014
I Shailendra Singh, purchased SONY LED KLV 32R402 serial No. 5468950, as on 06-04-2014 (07:55 PM), Costing Rs. 28900. Lodge a complaint and Service Request ID is 19906910 However I am not at all satisfied with this product, reason being in such a short span of time (2 MONTHS) the main board of LED is useless now, as the service man from SONY visited my place and after testing came to the conclusion that it is of no use, Can someone tell me that is this the quality you offer to the customers, as this was my very first experience to buy any sony product, which got ruined now. Coming straight...
Complaint comments Read comments Complaint category TVs

Sony India - sony mobile watch broken himself

User
 singhkdkuldeep on Jul 8, 2014
Dear Sir/madam I have bought Sony mobile watch from Snap deal . But Sony mobile watch damaged due to bad Charging system . All time we have to open for charging due to many time open for charging perpose watch will be damage please suggest me what should we do . Product is in a warranty period (one year not completed)...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony Mobiles - Late Service and Denial of Service

User
 Niraj K on Jul 8, 2014
Hello, I had taken my Sony Xperia Z on a cruise vacation and the phone got switched off due to some reason. When I gave the phone to local service center on 29th May 2014 I was told I would be given a response within 3 days which never happened, "Required the Hand set for "Repair Factory" for ELS checking, Model no. C6602, work order no. W114052903118 ". finally upon follow up on 4th of June they said it has to be sent to HO for checking. I would like to state they themselves agreed that the markers are pink and not red which was surprising and it might be due to humidity. But they still...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - regarding delay on service

User
 aamitkr on Jul 7, 2014
sir my sony bravia tv is not displaying any thing so that i launch a complaint on your toll free no .On dated 5/7/2014 your engineer visit at home and told me that there is problem in its display panel. I ask him how many days to resolve this problem . He told me it will take 10 to 15 days to resolve this problem . Due to not availability of part in its service center .It will take Some time because a panel will come from mumbai and always a panel is not available in delhi . On demand it will come. so i think that it is very shame full to us .Over most leading and reputaded company...
Complaint comments Read comments [1] Complaint category TVs

Sony - Mobile not repairing/replacing - but mobile is still under warranty

User
 pradeep8150 on Jul 7, 2014
I purchased a SONY XPERIA Z ULTRA, from Reliance Digital Vashi on August 2013 which is still under warranty. Being water resistant, I used my cell phone to answer an urgent call when it was raining & as soon as it got wet my cell was dead. I took my cell phone to the showroom and they told me to visit Sony Center and they provided me Vashi’s Center Address. As I went to the Vashi center, they took out a photograph of my cell phone. After 4-5 days I visited the center and got to know that, it will not be repaired. They gave me an offer that they will replace my cell phone with new one after...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

Sony India - Extremely insensitive and poor service

User
 rohit kumar09 on Jul 6, 2014
dear sir/maam,
I am highly disappointed with sony india with respect to me going thru a horrid time of gettimg my hanset xperia z1 repaired.i had given the handset for repair on 26 may 2014 at service point janakpuri, new delhi and till date have not received it back. an estimate of rs 12000 was given to me and i approved it with advance payment on the same day.Inspite of calling service centre and ur call centre and talking to ur senior executives I have not received any definitive response about the status of repair and replacement.Everytime I have called they just gave me date for next...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - mobile set not working /failure

User
 mritudata on Jul 6, 2014
I bought a Sony Xperia T2 ultra dual sim on 17th april 2014. Set was having lots of problems and it was handed to vista electronic care 5 times but all in vein. Set is not working up to the mark. I need it to be replaced with new one. Service centre denied and returned defective and repaired set in almost damaged look with camera flash inferior to original set. I have no option left to go to consumer court if my set imeimei number 351867062876443 is not replaced soon...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - touch not working since long time

User
 jaisambhariya on Jul 5, 2014
Hi, Four times I have submit my xperia tipo phone for the same problem(Touch not working) in service center janakpuri bou the problem is remains yet now my phone is in service center for same problem pls resolve my problem my tic.id is=14070102851....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Flip problem

User
 Pradeepramasamy on Jul 4, 2014
Name: Pradeepramasamy mail: padeepramasamyce@gmail.com mob:9095282397 I bought sony vaio SVE151A11W pas a year before, when I start using my laptop I am facing more issues because of that I am unable to perform my activities . In the mean while I had problem in drive and flip area even I had warranty at the time they have charged me rs6000- Within four month I had the same problem. It impacts my day today activity After bought this laptop I am getting more pain please try to help me the laptop is one and only the source of my income please try to understand my situation. I hope you will...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - Re: Complaint Against SONY MOBILES INDIA

User
 Naveenkaplesh on Jul 4, 2014
Dear Sir, This s to bring to your notice that the problem I am facing with the mobile I purchased (sony xperia). It is a bad selection I made I guess, it is a bit of a harassment from the service I get. I really regret of selecting sony as a brand for mobile. I have been using so many sony products in the past and I selected mobile phone for the first time. Sony xperia t2 ultra dual purchased for an amount 24360/- + taxes and other charges paid for accessories and covers. serial number 1280-0785 imei no: 35186706-042148-1 model d5322 black It’s a high end phone of sony xperia, purchased...
Complaint comments Read comments Complaint category Mobile Handsets

Sony - Lost the mobile Sony Xperia U

User
 Balaji Kocharlakota on Jul 4, 2014
Name: Mr. Balaji K Phone Model: SONY XPERIA U (ST25i) Make: SONY Email: balu1889@gmail.com Missed Date: 19/10/2012 IMEI No.: 352266051254812 FIR No.: 657/2012 Date: 01/11/2012 Lost Location: Vishakapatnam Dear Team, This is to inform you that this mobile is lost long back in Vishakapatnam, Andhra Pradesh and a FIR is registered over this. I find no action from the Police till date. Also people from Sony did not support me regarding this issue and mentioned that the details will be provided by the police. I have tried my best and at last I am trying by posting the complaint here. Please...
Complaint comments Read comments Complaint category Other

Sony India - Poor Response from Service Centre

User
 NSUDHAKARAN on Jul 4, 2014
I have been a loyal Sony customer for many years now. I brought a 40 inch SONY EX52 LED TV in 2011. Recently the panel became reddish with pictures overlapping.We informed the nearby service centre-MADONNA SALES & SERVICE.A technician came and diagnosed that the panel is faulty and needs replacement. We confirmed the order a month back.The panel has not been replaced yet.In fact they are yet to give us even a proper job number. We have contacted them multiple times and the response has been pretty poor.Their staff does not show any concern for us and we get the feeling we are at their mercy...
Complaint comments Read comments Complaint category TVs

Sony - Dominos Pizza

User
 VINEET VINOD MUNGHATE on Jul 3, 2014
Sir, Dominos had publicised an offer on our campus-promising 20% off on pizzas.But when I contacted the neares outlet they backed out of this offer.I request you to please either not make false promises or please deliver on the stated terms....
Complaint comments Read comments Complaint category Food

Sony India - Battery problem & not working properly

User
 Piyush11 on Jul 3, 2014
Dear Sir,
This is to inform you that I, Kamlesh Namdeo consumer of, Sony Vaio Lapltop Model No.- SVF 14212, WHITE WINDOWS 8 which is purchased from one of your jabalpur dealer (DEALER"S DETAIL-LOTUS ELECTRONICS, NEAR JYOTI TALKIES, JBP(M.P.)), is fed up of your poor response of your product service centre. I was thinking that your company is the best software company at the time when i was purchased your product but now i think your service is the worst one in the market. Please take a strict action towards my complain because laptop is of no use of mine from the date of purchase. Kindly...
Complaint comments Read comments Complaint category Computers & Accessories

Share with Others

  
  

Recently Discussed
1 days ago
Sony India
Hard Disk Problem
1 days ago
Sony Ericsson
phone no display
1 days ago
Sony Ericsson
Service and repairs
2 days ago
Sony India
regarding delay on service
2 days ago
Sony
After Sales Repair