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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - service assistance

User
 muathaz on Sep 21, 2014
i had complained my TV problem.i had called customer care 4 times.they told they had mailed service centre.now 15 days passed still no call from service centre, very poor response to customers. muathaz malappuram kerala 676306 mob.9746468936...
Complaint comments Read comments Complaint category TVs

Sony India - warranty voids

User
 suraj3025 on Sep 21, 2014
I have a Sony Xperia z which is a water proof mobile up to a level of 1 meter for 30 minutes. I bought it only for its water proof feature but when I lastly visited the Sony Mobile Service Centre – Nehru Place, New Delhi as my Xperia z did not work properly and heat so much when I use it for surfing internet. Although my device is working but the representative of service centre said that your mobiles warranty is voided due to the red indicators of charging socket and I am supposed to pay more money for any service. But as I didn't dropped my phone in water, how can water enters in a water proof...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - hanging problem :/

User
 Preeti Grover on Sep 20, 2014
phone using: sony experia L date of purchase: 14-03-14 -since i have bought the phone it is giving me silly problems like hanging. sometimes when the call comes then the icon for accepting the call doesn't comes and if by chance the icon comes and the call is attended then the icon for ending the call disappears. i am totally fed up with the services of sony india. when i have given my phone to the service centre then they said that the problem will not appear again but its wasn't became true, the problem is appearing again and again, they just have returned my phone back by updating the...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Sony India - dissatisfaction with sony product and service

User
 promodrungta on Sep 20, 2014
This is to inform you that I, Promod Kr. Rungta, a Sony Product User had purchased a Sony LED 40" TV in Aug, 2011.Presently my TV has undergone certain picture fault.I have informed your Sony Service Centre in Berhampore--Date-16.08.2014. Complaint No.--16BHPH057.My complaint had been received by-- Mr.Koushik. (Contact no.-8016077866) But till date no Service has been provided to me yet.At odd time of the night, a non probable proffesional man informed that the 'Panel' requires to be changed and as per estimate would require Rs.20-22, 000 expenditure.I Agreed.But inspite of my repeated requests,...
Complaint comments Read comments Complaint category TVs

Sony India - NOBODY CAME FOR DEMO YET

User
 rakesh.yadav on Sep 20, 2014
Hi, Name :Rakesh Yadav Mob no:8652283832 Place :Mumbai, Malad East I purchased sony product KDL -32W700B from Reliance digital Store of Infiniti Mall of mumbai at malad west on 9 th August 2014 and after that i have contacted Sony cast care and have registered my self for the Demo but till now nobody came for the demo and i am very much dissapointed due to poor service of sony brand and this is just spoiling name of Sony So i hope this complaint goes in a right way and will expect an urgent reply on this...
Complaint comments Read comments Complaint category TVs

Sony India - Replacement of Sony Experia Z1 within 6 months

User
 Hrishikesh1 on Sep 20, 2014
I have purchased Sony Experia Z1 before 6 months on 28th Jan 2014. I was facing problem of charging as it's not going ahaed of 80% so i showed it in Service Centre and asked for replacement. But they have given me an option of giving the replacement is unpacked piece, not ready to offer a pack piece of the same. Request you help My Name : Hrishikesh Deogaonkar My Cont No : 9403230624 City : Kolhapur...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Service center-F1 Info Solutions &^ Services Pvt. Ltd.E2-223, Sastri Nagar, New Delhi-110052

User
 sanja_12 on Sep 20, 2014
Dear Sir, My TV Medel no-KV- BZ-212M80 eceived at my home on dated 28/08/2014 but not return of my TV till Now. Please find attached herewith of my complain no. 20384060 dated 09/08/2014 of Sony service center F1 Info Solution &^ Services Pvt. Ltd.E-2, 223, Sastri Nagar New delhi--110052.Manager of Mr. Amit Goel (Mob. no. 9999092972, / 011-23645225)of this service center not solved my query and not return of my TV till now.So, kindly action of this service cener on urgent basis.I think my TV is sold to service center i am 1000 times call this service center but not return of my TV till...
Complaint comments Read comments Complaint category Products & Services

Sony - sony led t.v 32 inch

User
 rakeshcherry on Sep 20, 2014
we purchased a sony KLV-32EX330 led t.v on 20-10-2012 ... 15-09-2014 the t.v get a compalaint of mother board we Visted the sony service center on 19-09-2014 they check the t.v and said that there is a mother board problem it may cost 6, 500... please give the consesion on the mother board . we cant pay 6, 500 for the spare part please take an action on my problem Mobile no- 8886040246. (model name KLV-32EX330) (serial no-3268579)...
Complaint comments Read comments Complaint category TVs

Sony India - Replacement of LCD

User
 vishnuagarwal025 on Sep 20, 2014
My LCD had been breakdown due to some of internal problem against which we have booked first complain on 14-8-2014 complain no. 0204610960 & second on 27-8-2014 complain no. 020664203 and till today no action has been taken from Sony India, Delhi. Our warranty had been expired against which we have taken extended warranty. Kindly take serious action against same on prior basis & notify me or I should take any other step for resolving my problem.. Awaiting for your valuable reply. Regards Vishnu agarwal 9319105974, 9910707164 vishnuagarwal025@yahoo.com...
Complaint comments Read comments Complaint category TVs

Sony India - Poor and delayed Service

User
 Satyendra Jha on Sep 20, 2014
(MAIL 1) SENT Hello Sir/Mam, I am visiting your service station approximately for one month for my television display replacement which is damaged and out of warranty, I gave my television there on 11-8-2014 with my job ID no :- J41792481 and after 15 days I got my television back with replaced panel and I paid rs 27372 (27172 rs for servicing and 200 rs for onsite visiting, where 200 rs are not mentioned on my bill) and on the day when i got my television back at my home I found that its performance is not as same as it was before, then very next day i complained again at your...
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Sony India - Worst Response

User
 Rasool SKM on Sep 19, 2014
I have given my Sony Experia Z1 mobile for repair as the back panel was damaged. This mobile was submitted to ACCEL FRONTLINE LTD a SONY AUTHORISED SERVICE CENTER. I had submitted the mobile on 13/08/2014 and still have not received my mobile back. It was told to me that it might take 15 to 20 days as it has to go to centralised service center. However this mobile has not been repaired yet. When I am contacting them I am still getting a same response as it might take another 10 days. This is extremely poor level of service any customer can go through....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - DEFICIENCY IN TV SERVICE

User
 vikramadaspv on Sep 19, 2014
Sir. I have purchased a SONY LED TV model KLV40R452A, SERIAL NO.4306235 on 2.9.2013 from M/s.QRS Kozhikode and the TV is under original warranty of 1 year and extended warranty of 2 years. The TV went faulty about one month back and upon registering a complaint through the TV dealer M/s QRS, a technician from M/s.SONY turned out for repair. He did diagnise the problem with the TV switch and removed it (It is learned that this complaint is now common with this TV). Now the TV works on remote only. The technician asked for original invoice of the TV. I have shown him the extended warranty invoice...
Complaint comments Read comments Complaint category TVs

Sony India - Sony Bravia LED Panel Problem

User
 Rishab Joshi on Sep 19, 2014
I purchased sony bravia KDL 32EX550 in Aug 2012 in Rs.39, 500/- and after 2 years in Sept 2014 colour display problem statred. I booked complained on 12.09.14 with ID No.20902363 at Sony call centre. Next day sony technician visited and told that LED panel needs to be replaced and informed that the cost of LED panel will be Rs.16, 000/-. I was shocked to hear that within 2 yrs we have to spend 16000/- to repair the TV. We purchased the sony bravia thinking the good quality and durability but they selling such a poor quality material. I have found so many similar LED/LCD panel problem in Sony bravia...
Complaint comments Read comments Complaint category TVs

Sony India - about laptop parts

User
 aayudhi on Sep 19, 2014
ur laptop parts is so delicate...there is in keyboard... key has problem... recently i changed my 3 parts of laptop.. 14, 000 rs service center had charged me...when i bought this ...by this i m facing this problem... i baught a brand new laptop with bill... but i dought there is a problem from diller.. they giv us old laptop......
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - service

User
 champ007 on Sep 19, 2014
i brought sony led 32 inch on 17/09/2014. The owner of showroom said they will come tomorrow and they will fix the t.v on wall. next day call came and told me that they will come next day. Next day no call came at last i called then and asked them when they will come they told me with in half and hour but they didn't come again i called them there reply was we will come don't call me again. After waiting for 1 hour i called them again then they just cut the phone. From very early i am using the sony products first time i needed a assistant from your side and this is how you are treating your customer...
Complaint comments Read comments Complaint category TVs

Sony India - Mobile Phone repair/replacement

User
 RakeshSawant on Sep 19, 2014
I had purchased a Sony Xperia ZL mobile phone on 05-Jan-2014. Recently, the camera of the mobile was having a problem (black spot appears on the camera & pictures). I approached Metal Tech(Sony Authorized Service Center) for repairs on 04 September 2014. I was issued a job sheet (job number : W114090401315) against my complain. I was told it would take 9 days to repair my phone. I visited them once again on 07 September 2014. They then informed me that the phone couldn’t be repairable and they would provide a refurbished (not new) Sony Xperia ZL in 4-5 days. On 17th September 2014, I was informed...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Bravia NX500 32" LCD Screen Flickering Issue

User
 ud311985 on Sep 19, 2014
Screen Flickering frequently and very unstable, tried to replace the set up box and cables like HDMI's. But, getting the issue frequently. Screen Error : Unsupported Signal or Check the Signal" Balckout with in every minutes. After, running TV it started with in 2 - 3 minutes. Please book my complaint, and please do the needful as soon as possible. Uday Singh House No 130 Ground Floor Strret No 04 Shivpuri Krishna Nagar, East Delhi New Delhi - 110051 M : 9555532139...
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Sony India - Issue with BRAVIA TV in 13 months

User
 Aniyan Nair on Sep 19, 2014
I am a Sony Loyalist but no more .I bought a Bravia TV last August 2013 & the mother board has to be replaced in the 13th month ( sept'14 ).The cost for the same is Rs 7500.I feel cheated as a customer, after paying Rs 50, 000 odd for the TV, in 13th month the mother board has to be replaced . The service person says that in electronic items, we cannot a guarantee anything .Is it ? Is a customer expected to change mother board in 13 months??? I work in the service industry & for us customer satisfaction is of paramount importance.I was advised by all my friends to opt for Samsung, but...
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Sony India - sony service center make us full

User
 Riken P. Patel on Sep 19, 2014
Riken P. Patel i have sony - c i submitted my cell for repairing when i gave him my cell i gave cover also and now they told u gave us only cell we are not taking cell back cover and i argue than they told me in job sheet there is nothing mention about accessories now they refuse to give my cover back they demanding 1500/- for cover it completely fault of them case they current change office that causes they miss my cover but they did not accept it i have 4 sony cell xperia - C, XP, M, Z but if u do like this how can i trust on you people even from now i suggest to other do not buy...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Faulty SONY Bravia

User
 mdredkar on Sep 19, 2014
From: milindredkar@hotmail.com To: kenichiro.hibi@ap.sony.com; kazuo.hirai@jp.sony.com CC: sunil.nayyar@ap.sony.com; allwyn.buthello@ap.sony.com; swati.deshpande@timesgroup.com; hemant.batra@ap.sony.com Subject: RE: 'SonyIndia=019-959-316'Service of Sony BRAVIA Model: KDL-46CX520 IN5 bearing serial no : 2421427. Date: Fri, 19 Sep 2014 06:51:41 +0000 Dear Mr. Kazuo.Hirai : SONY HEAD JAPAN Dear Mr. Kenchiro : SONY INDIA MD Dear Mr. Sunil Nayyar : Director sales SONY INDIA Dear Mr. Hemant Batra : Country Manager SONY INDIA I am not sure this mail will solve my issue, as experienced in...
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