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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - CUSTOMER CARE ARE NOT RESPONSE

User
 vimal enterprise on May 27, 2015
OUR COMPLINE DATE 14/5/15 NO-25440296, DATE 20/05/15 NO-25527908 AND DATE 27/05/15 NO-25660725. HERE COMMING TO SERVISE MAN AGO 10-15 DAYS. HE OUR TALK TO ME YOUR TV IS CHANGEBLE PROBLEM AND SECOND TIME COMMING SERVICEMAN AND WITH NEW TV BUT NOT CHANGED.AND GOT OUT.OUR COUNTINEU COMPLAINT BUT OUR TV ARE NOT CHANGED. EITHER OUR COMPLINT ARE NOT GIVEN OR I GOING TO CUSTOMER COURT. THATS FINAL. I CALLING DATE 27/05/15 CUSTOMER CARE BUT 10-12 TIME ONLY CALL TRANSFER BUT NOT SATISFACTION ANSWER OR CALL WAS CUT....
Complaint comments Read comments [1] Complaint category Other

Sony India - Service Dissatisfaction

User
 Nandagopal R on May 27, 2015
Hi, I ‘m using Sony Xperia Z and it had lots of issues from the time I bought it. If you see my repair history list, it is 4 times till now. Here is my present concern: • Last month, the phone Front and Back panel automatically started to coming out. • So I went to Sony Service Centre (Benchmark Infotech, Ganga Nagar, Bangalore) on 09.05.2015 and asked them to solve the issue • They have told that they will do the service and will return the phone in 7-10 days • The Job Number is: W115050904752 • Till now I have not got the proper response from you guys that when will...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Xperia Z phone new phone or Money back request

User
 sumitsharma.manit on May 26, 2015
Hi Team, I had purchased SONY Xperia Z Black on 29th Sept 2013 from The Mobile Store(Madhapur, Hyderabad) with Extended warranty of One Year. Phone had serious battery drain issues. I got a refurbished phone as a replacement of my old phone from Sony service center on 20 Sept 2014, By the time it was OUT of Warranty.The condition of refurbished phone is worse. After 1-2 months again battery started draining and speaker sound quality became poor. Under extended warranty scheme, The Mobile Store guys sent my phone to Sony service center and after repair work, they gave me phone back. Again after...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Xperia Z3 compact is not working

User
 karthi1991 on May 26, 2015
I have bought Xperia Z3 compact on Dec2014 which has water proof resistant upto 1meter with 30 minutes. Eventhough my mobile is not working, because of I went in swimming pool with my mobile. When i enquired about these things, they are telling it will be cost arround 15 thousand. Since i warranty. Kindly do the needfull or else i will got to consumer court....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Malfunctioning of Sony Bravia LED TV in less than a year

User
 dutt_raj on May 26, 2015
Dear All concerned, I own a Sony LED TV which was delivered directly from Sony Company outlet in Kolkata on July 2014.. The said TV was a repleacement AGAINST my earlier SONY LCD TV which went kaput.. To me & my family's uter surprise, this new set (which is well within the warranty period), beat its earlier predeccesor in the sense that the display pictures were erractic, picture-in-picture, shadow, lines on screen all came up in a very short time of 10 months from purchase.. Being hapless & again on connecting with the Consumer complaints help line & booking a service request, on...
Complaint comments Read comments Complaint category TVs

Sony India - MOUNT STAND INSTALLATION

User
 akularajesh8 on May 26, 2015
Dear Sir, I have bought a brand new Sony Bravia R412C LED TV from one of the show rooms at Karimnagar City on dt:16/05/2015. Subsequently I have called your company’s toll free number and requested them to send authorized person to install/ mount it over the wall at my home. They have told me that they are going to send the person within the 6 working days. It is almost 10 days now, but no body came to fix the TV. From last four days, I have been calling to the customer care, but they did not take any action about my problem. Hence I totally fed up with the service of the concerned persons...
Complaint comments Read comments Complaint category TVs

Sony India - Not Installation

User
 Prithvinath on May 26, 2015
Dear Sir/Madam, Purchase Sony LED Dt.- 11.5.2015, Model no - KLV32R422B in Himansu Sales Corporation Halol. 1) 17.05.2015 1st time Installation request submitted Service Requested ID is 25486803 is assigned to Jay Shree Electronic Rajkot. Phone no is -281 2472841. I am calling Jay Shree Electronic for Installation Purpose, Shree electronic person say your service request Transfer Morbi, our engineer installation your TV 2 or 3 days. Dt. 23.05.2015 work is not completed. Then i am calling Rajkot Service Center give me reason In my service center not sufficient engineer available in center....
Complaint comments Read comments Complaint category TVs

Sony India - TV service - reg

User
 Tamizhselvikal on May 26, 2015
Sir/ Madam We have purchased sony TV 8 months back still it is in warranty. on 20.5.2015 it got repaired we lodged a complaint to service centre. on 21.05.2015 service centre given a service request ID 25536701 and also assured us that ur call will be attended with in 48 hrs.But no response from centre as assured again we called service centre .Then one person came and inspected TV and told us i will come on 25.05.2015 with spares.Not yet come and also no response from service centre. You know how the TV is essential. I didnot expect this type of response from SOOOOOONY.What i should do next. My...
Complaint comments Read comments Complaint category Telecommunications

Sony India - Unhealthy response and fraud

User
 Ushasri.Kakani on May 26, 2015
I have purchased a Sony Mobile (Xperia Z2) and I have been facing problems such as heating a lot, and applications does not respond and open properly and sudden termination of applications. So, I approached Pranank Electronics in Vijayawada. They said they updated the mobile and there will be no problem anymore. what actually happened is that not my current problem solved, instead I they damaged the hardware too and returned the mobile to me. when I went to them the second time, they asked me to show the proof of the problem i have. I felt humiliated, but i have shown them the proof and they said...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - My tv screen turning entirely green

User
 shivlingesh on May 26, 2015
My Sony TV screen turning green when switched on.It corrected itself automatically one or two times, now the entire screen is turning green. I then made a research and came to know that there were similar problems in U.S. I then contacted my friends who have had similar problems and I strongly believe that this little scenario is very similar to U.S where you had been sued. My purchase of the TV was in 2012 and you will very conveniently tell me that my warranty period is over and now will ask me to bear the extra expenses for your pathetic product. Iam very well planning on extreme course of action...
Complaint comments Read comments Complaint category TVs

Sony India - Sony xperiamss white imei 358096059306346

User
 mv rahgavalu on May 25, 2015
Dear Sir, Ref:1.My Mobile Complaint NO.25568087 2. Sony sxperia MSS : IME: 358096059306346I i purchased your mobile set in spite of choices available both in off and on-line considering your reputation. The said mobile set was not functioning properly and i approached the dealer for serving it. In spite of service, the set again dis function within a few minutes. I approached you and the opinion that you are not responding satisfactorily to my complaints. Your technician is of the opinion that the set cannot be serviced, even the mother board is repaired. Hence, i finally request you...
Complaint comments Read comments [1] Complaint category Education

Sony India - I submitted a dd of 23000 a month back and still waiting for my handset xperia z1

User
 seemasalar on May 25, 2015
My new sony xperia which I purchased 10 months back fell from the charging point and as per the service center it cannot be repaired and they offered me 20% discount on new xperia z1...iI gave them yhr dd of 23000 and they told me it will take 10-12 working days...now its almost a month and am getting harrased by the service center saying stock is not there. .i even told them to return my dd..they are not doing that too..now I don't know what to do..am basically stuck now and this service center has duped me...I request you to pls find a solution to my problem. thanks....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Forced to pay for mobile repair while within the warranty period

User
 Mona Joe on May 25, 2015
I own a Sony Xperia Z1 compact mobile, which I purchased on 29th July, 2014, and around 11th April, 2015, I started to face touch screen problem in the middle region of my mobile. The issue was very strange as at times the phone would start typing on its own on security pin screen. At the same time I found that lower part of the front screen of my mobile had a hairline crack - this was strange as my phone did not have any fall or any impact that would result in an internal hairline crack with no impact on the exterior of the screen. I took my mobile to the authorized Sony service center in...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Delay in Service

User
 g143pradeep on May 25, 2015
Dear Sir/Madam, I had given my Sony Car Stero System for repair on 21 May 15. How ever till date i didnt received any estimate details for repair, When every we contact them they says they will do it immedietly how ever the days are passing more than 5 days till date there is no improvement....
Complaint comments Read comments Complaint category Entertainment and Recreation

Sony India - Bought Sony Bravia worth Rs.1,40,000/- which has stopped working in 20 days!!!!!!!

User
 sur1979 on May 24, 2015
Sony, thank you for an amazing tecnology which stopped working in 20 days!!! Sony, thank you for making me realise that how foolish I am that I, invested Rs.1, 40, 000/- with you thinking of buying the best; and the Tv stopped working, Sony, thank you for such an amazing customer care where complaint is acknowledged after 55 hours! Sony, thank you further for recruiting the best liars as your customer service people, believe me they are excellent in irritating the customer, in making false promises, in giving absolute wrong information. Sony, thank you for hiring people who have guts to do...
Complaint comments Read comments Complaint category TVs

Sony India - complaint of sony led 40" inches television

User
 anchal82 on May 24, 2015
I need to inform Sony India that two days back we purchased a Sony led 40"inch television from a reliance store placed in Lucknow India and at the time of demo they told us that through modem the TV can be directly connected to WiFi and one can watch live movies on YouTube and download games etc but when the guys turned up for installation the WiFi could not be connected pls help in this regard we have an unlimited plan of bsnl broadband and except the television each&every device could be connected to wifi now they say that internet could not be connected with the tvwe have a router and modem...
Complaint comments Read comments Complaint category TVs

Sony India - PRICE AND SERVICE

User
 taddy on May 24, 2015
I visited sony center Jaipur Mansarovar before 7 days to buy a LED TV, the representative told me everything and it was finalised the modal KLV-R512C also, we were ready to buy in cash but that rep. offered us to take it on loan also. He told us everything about loan that our down payment will be 2000rs. and remaining will be in 9 installments, we get agreed on this proposal and it was to be financed by Bajaj Financers, . The next day we got a call from Bajaj Financers to confirm the down payment . We had fulfilled all the formalitied of forms and all one day before, that rep. said us to pick the...
Complaint comments Read comments Complaint category TVs

Sony India - Service center people broken my laptop hinge cap.

User
 allualekh on May 24, 2015
I have submited my laptop to srikara servicenter, begumpet, hyderabad telanhana. due to pixel burnt on my laptop screen they have replaced my laptop screen & during this they have broken the hinge cap and they have attached some glue to the hinge cap which is now opened. I have approached to Sony india as well as srikara service center people but they are not behaving well and they are not even responding good. and one more thing I have complained this issue 1 months back and till now I didn't get any proper response from sony india....
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - worst service and cheating service from

User
 Karthikcr Ramesh on May 23, 2015
I had given my sony xperia z phone for replacement of display to authorised servie center ( BENCHMARK INFOTECH, NO.5 10TH CROSS CBI ROAD GANGANAGAR BANGALORE, 560024) They had cheated me by giving some uncondition phone even though they replaced all the parts worst service I ever seen in my life its like a hell with this service center please cancel there licence because so other guys could save there money and time......
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Bravia Model KDL-32EX550 / CCC ID: 29972592

User
 iamSoma on May 23, 2015
I have purchased the above model on 21-12-2012. From yesterday the TV shows double image.Today your engineer came and told me that the LCD panel is gone and it will take at least 15k to repair. Is this the brand value of Sony? A 37K TV became a IDIOT box with 2 and half year....
Complaint comments Read comments Complaint category TVs

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