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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - Cheting By Service station people, given Demo product

User
 chiragpatel007 on Jul 7, 2015
To whomsoever it may concern hello, i have purchased (55 cm) P422C BRAVIA LED TV, dated 015, from sony center (Tech one enterprise) from adajan (surat), the problem is that, the tv is demo piece, they have not packed the tv, they came home and installed, after 2 days the circuit has burnt. now unable to watch anything, complained many times, they are saying out of warranty i dont what to do, i lost my money, my faith . now i am helpless. They showed me demo pieced and paced the same, i asked them but they said its new..PLEASE BE AWARE . Sony people and their service centre people are cheaters,...
Complaint comments Read comments Complaint category TVs

Sony India - display pannel replace

User
 jramesh on Jul 7, 2015
purchased KLV-32BX300 IN5 serial no.240591 dated 09.11.2011. replaced worst display screen on 21.03.2013 paid rs. 11473.00. now also getting problem in screen, they are asking rs10000 to replace. if your are not replace free of cost i will go to consumer court. j.ramesh ph 7845635238....
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Sony India - Complaints against bad customer service

User
 Arjitauday on Jul 7, 2015
I bought Sony Xperia C on 06/07/2014.Since 16/06/2015 there are certain problems in my handset, like i can't make calls from it and display problem, i went to sony service center Ccom telecommunication pvt ltd. Eternity Mall Thane, on date 17/06/2015. They submit my mobile and till now date 07/07/2015 didn't respond.I frequently call them on their office no 022 40242604 but no one receives calls at servicing center and becoz of this I cant track my mobile phone status. .I doubt now if i can get my mobile phone back.forget about the customer satisfaction but customer service is zero here.
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - mobile camera

User
 neeraj manocha on Jul 7, 2015
I have purchased sony Xperia M2 Dual Black IMEI no 352774065649604 billed amount 19800 from Zenith Tradex via sanpdeal on 28 aug 2014 the phone camera rear is not working properly and is taking Blurr photographs I have complaines it to sony Authorised service centre GF Block B Mansarovar complex bhopal they have told me that your camera is not coverd in gurantee period of one year and it is void as you have purchased the phone through online and taken rs 1500 from me as advance to change the lens of the camera. how my gauntee period of one year is not considering the company...
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Sony India - Sony Laptop Problem

User
 Bhalchandra Madav (Babi Madav) on Jul 7, 2015
HI Sony Team, We have given our Sony SVA13A15GNB Laptop For Repairing In Which you had Replaced The Mother Board For Which you had Quoted us Rs 11720.00 In Cash Dated 16-06-2015.In Which Very Next Day Dated 17-06-2015 We Had charging Problem And Hand it Back To you. For which you had replied That the New mother is faulty And is to be Replaced Again. For which you Said you need 4 to 5 Working Days. After which you are asking to share The details of Sony SVA13A15GNB Laptop Purchase Invoice. There is no sense for why you are asking the Sony SVA13A15GNB Laptop Invoice Since There is no warranty...
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Sony India - not recive my phone in time

User
 noel d souza on Jul 7, 2015
i have SONY XPERIA Z ULTRA on 13/06/15, has damage screen and touch & i have given this phone to near by service centre in indore they told me that XPERIA Z ULTRA is not provide by company you will recive XPERIA Z after 15 days but now more then 20 day has over and till now i havn't recive my phone. my job no. w115061301892...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony - worst customer care service experience

User
 Sanchi Chhabra on Jul 6, 2015
Sir, I have bought sony t3 in march n since then have been facing problem of voice clarity both in incoming and outgoing. I have Submitted my phone THRICE in S.V.ENTERPRISE, saharanpur but the problem is unresolved. Staff is uncooperative, they provided defective standby set. They won't accept complaints after 5:30 saying Centre closes by 6:30 but notify to collect the handset after 6:30 when they won't be able to provide any service.Please look into the matter n take action against the same. Thank you...
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Sony India - Extremely poor service

User
 Syed_Bilal on Jul 6, 2015
I bought Sony BRAVIA KLV-32R412B 32" LED TV (Black) from croma a month back but there has been no service call from SONY till now. I registered service request a couple of time with S.B. Electronics Thane (phone 022-25450479) but without much effect. Request ID - 25793624 Never expected such poor performance from company like sony....
Complaint comments Read comments [1] Complaint category TVs

Sony India - Quality of New X peria Z compact

User
 Ravi Khagta on Jul 6, 2015
Hi Team, I had purchased new Xperia Z compact on dated 21-06-2015, referring the Sr No 355189060431238 from Ambika Enterprises, SCO 42, Sector 11, Panchkula (HR) 134109. copy of invoice attached for the reference. Within the weeks time it was burst during the charging. (damaged conditions photos attached for references). I am very much surprised and shocked to see the condition of the new product of company like Sony. My request to you is for the replacement of this hand set, at any cost I do not accept its repair. because of its manufacturing defect. I do claim it with the new replacement...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Sony India - False commitments by sony service center

User
 Aman.mittal81@gmail.com on Jul 5, 2015
I did not expect Sony India Customer Care to be that Ignorant and careless.. Worst Customer Service Ever received from a Multi National Brand.. a complaint registered with the for last 9 Days and still no resolution...and when i speak to the supervisor at the Star Electronics Mr. Parmeet Singh all he says is that he can get the pickup done any time during the day.. all I have been doing is staying back home for last 3 Days but nothing happening and the Liar Driver Mr. Honey Singh who has the audacity to say that he dd not pick up the unit as he could not contact me since phone was switched off.....
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Sony India - Sony centres bad service against defective xperia m4 aqua

User
 B.K.Singhal on Jul 4, 2015
Sir I've purchased xperia m4 aqua on 04/07/15 from sony centre esquiretech at mira road under delivery chalan no.10802 dated 04/07/15 at around 7 pm and after 1 hour of use the mobile became blank and wasn't responding anymore because the piece was defective so I approched to sony centre from where a I bought the mobile and they denied to replace the defective piece with a new one even though I had purchased it an hour ago only even we hadn't tempered the phone in anyway and they have asked us to go the service centre and get it checked and bring a letter from sony service centre even though it...
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Sony - My phone not working

User
 Alok kumar kumar on Jul 4, 2015
Sir, I brought a Sony Xperia M4 Aqua on 07.06.2015. First day phone was working good but on 2nd day the phone is blank and not working.then I call Sony support help line.they suggested me to go Sony Service center then I gone to the Sony Service center. I said the problem then they received the phone. Repair and gave me.I came to home. Again the problem begins. Again I call the help line they suggested that again go to Sony Service center. I gone they repaired and again gave me.when i reach the home same problem begins.I have gone 8 times and 9th time technician received the phone and sent to head...
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Sony India - 24"LED Sensor complain after 22days not solved.

User
 SONY TAPAN on Jul 4, 2015
I complained regarding remote not working properly via Request ID 25913547 on dt.12/06/2015 at 09:21AM, which assigned to Balaji Service, Sambalpur, though the service person named Suraj bearing mob.no.9938800667 came and told me that as my LED is of just 3-4 days old so, it will be replaced and taken the documents for the same, and after that gave me the deadline for the same is 29thJune'15, but I gave him time till 2nd July'15, but while calling yesterday i.e. 3rd July'15 the concerned person told me that while it is coming via courier it got wet so, he is arranging for another soon but, as far...
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Sony India - Xperia z2 Waster damage and Fake WRT test done

User
 Varun Sudhakar on Jul 4, 2015
I have purchased Sony Xperia Z2 a few months back for 39k and the first phone got serious issues and replaced in a months time. After 2 months the phone got issues (ghost touch) with the Display and also the side closing panel was not closing properly. From here I am sure that I got a refurbished piece.I had raised an issue and the same was rectified and the display was replaced but no side panels. I have faced poor mic issues too, another 15days got wasted. I asked them if its waterproof after the LCD replacement and they told its done by machine and sure it will be waterproof.I tried to manage...
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Sony India - Phone with no sim card slot for holding sim

User
 jayjoshi01 on Jul 3, 2015
Job id b1w115051700169 submited my phone with sony authorised service centre at laxminagar on 22 - may - 2015 and received after a long period on 15 - june - 2015 though i collect it on 2nd july 2015 (My fault, due to my busy schedule) and i paid what they people demanded well in advance the whole sum. But even after paying the amount asked and waiting for such a good period i was with a disturbed handset again. The time i checked it was without a sim card slot for holding the sim and feeling harrased and ashamed of purchasing and believing such a brand.

Now i with no other option...
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Sony India - Delay in repair

User
 Varunv23 on Jul 3, 2015
Hi I'm Varun from Kochi. I had a probkem with my sony z3 mobile phone whoae screen got damaged. I submitted the phone on sony authorised service centre at Sony - madonna electronics, edappally kochi on june 15. As per their update the total amount was Rs 12k and the same had to give on the same day itself in order ti proceed, so I paid the full amount.The job no is W11506150145. They inform that it will take 1 week so I agreed. I called the customer care on 22nd june and get to know that parts are awaiting it will take 1 more week. I informed them that I need travel next week so kindly speed up...
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Sony India - cheating regarding AMC

User
 Vineet Mohta on Jul 3, 2015
Darshak Electronics pvt ltd has taken a AMC cheque for my LCD TV and My home Theater but when I have called for the repaing of my TV they denied and sid that we have got lot of AMC now we will not be able to do the AMC. Darshak Electronics pvt ltd 4A, elgin road, Kolkata-20 PH- 03322894132/9804402407 Regards Vineet Mohta '9007056153...
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Sony India - Manufacturing Defect with Camera Flash and More Heating Problem without using the moiles.

User
 Rahulnair Rv on Jul 3, 2015
Bought a SONY XPERIA M4 AQUA mobile on 7/06/2015. when I bought i did not checked every thing in mobiles. After a week i realise the camera flash is not working. since i bought it was like that and i thought may be settings will be changed. After 10 days i realise again its not flased a single click.n I went to seller to say it but he told to contact the service centre. They said we can't repair it. It must be send some other place to repair it.My 25000Rs become waste. I asked for Replacement but they it happens only in 7days of replacement. When you bought from a Day. pls i need a replacement it...
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Sony India - Sony experia mobile repair

User
 madhu1967a on Jul 3, 2015
I have purchased in your mobile xperia z3 on month of August 2014. unfortunately the mobile follow down and broken front glass so the mobile given on 23rd June 2015 to your customer care office at visakhapatnam Andrapradesh after two days they given repair estemation 25500/- how it possible actual this mobile cost now around 27000/- but your are essentmate the touch glass cost 25000/- so kindly rectify the above problem I am very take the mobile on credit if you are not rectify I am loosing 31000/- kindly take action IMEI. 358094057619802 mobile number 09866278566 name madhusudhanarao ch email I'd...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - worst experience with Xperia C3 Dual camera

User
 Gopesh Solanki on Jul 2, 2015
Hello dear Sir My Name is Gopesh Solanki.I a great fan of Sony just becoz of that I purchased Sony Xperia C3 Dual before this I was using Xperia X8.I was very happy with the sound quality and the camera features and graphics too.that mobile was not so expensive but was very use full and valuable.when I bought this Xperia C3 Dual my experience was not at all good.From the very first day there was a flash problem and camera clearity issue since im also a technical person as I have samasung technical support experience. I tried hard to come over it but got failed I know camera issue is not a software...
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