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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - No response from SONY from last one month even after calling everyday to the service center help line numbers.

User
 Krishnamrs on Apr 18, 2014
Dear Dir I purchased a SONY LED TV 102 cm KDL- 40 NX720 3D on 31-12 2011. from Croma, Aundh Pune. On 19th of March my TV's Panel stopped working and hence I contacted SONY help line number and asked for the solution. One person visited from dealer and informed that its Panel has to be replaced and cost of the Panel will be Rs 26, 000. This amount is extremely high as repair cost of a TV which is just appx. 2 years old. I asked for the solution and SONY representative told me to contact SONY they will provide some solution on it as it only worked 2 years. From 19th March I am calling SONY almost...
Complaint comments Read comments Complaint category TVs

Sony India - Improper Service Support

User
 arseic on Apr 17, 2014
sir, i bought a xperia zr smartphone 5 months back from snapdeal.com that gave me 1 year manufacturer's warranty. Around a month back i faced a problem of moisture in the camera lens so reported the problem to the service center. They replaced the cellphone with a refurbished one, but 2 weeks ago the phone was accidentally dropped into water and it got water logged in spite of all the flaps closed the water got inside even when xperia zr is claimed to be waterproof against submerge, within seconds the water got inside. The worst part is now they are not even entertaining my problem...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Service Response

User
 Krishnamrs on Apr 14, 2014
My SONY KDL 40NX 720 TV is out of order since 19th of March. I was told by service center that Its Panel is gone and repairing cost will be 26000.00 My point is how come a TV Panel can give such a small life? Top of that the repairing cost is as high as a price of a new TV? How Sony will assure that this time new Panel will give good life?...
Complaint comments Read comments Complaint category Products & Services

Sony India - replacement of sony bravia led tv

User
 Ajittembe on Apr 14, 2014
Dear Sir/Mam Subject-Replacement of Sony LED Bravia My name is Sameer Tembe.I am a regular viewer of CNBC Awaaz and in particular your show "Pehredaar", wherein you take up consumer grievances against fraudulent services/practices from private firms.well, I would want my Sony Bravia LED (Model No.KDL-32EX520; serial no.2469008), which i had purchased(Purchase Bill/Invoice No.5827673) on 11-10-2011 with two years extended warranty(CARD No.32002021 dtd 08/12/11) for Rs41, 400 (plus Rs.2000 for 2yrs EW)from Vijay Sales, Borivali to be replaced by a Bravia TV of similar capacity.The reason...
Complaint comments Read comments [1] Complaint category TVs

Sony India - Lens Problem from the starting and bad customer support behavior

User
 dheer pareta on Apr 13, 2014
Dear Sir,
I have purchased a Sony wx600 Cyber shot Camera in June Month.
From the Beginning the camera has a problem in lens, as the photo taken at night does not appears clear and there are lots of bubbles appear in the pick taken. I have used camera for 3 months and find that this problem comes on regular basis. When I reached to your customer centre they reject my problem. And said me clearly no to solve my query.

I am very fade up with your product and Services which you offer. If no respond will be given than I will go to consumer court, as I have Proof that camera...
Complaint comments Read comments Complaint category Digital Cameras

Sony India - received a opened dav-dz350 home theater with poor condition, wrong remote, no audio and video cable

User
 jarve wilson on Apr 12, 2014
respected sir,

I purchased a home theatre dav-dz350 on 19 march 2014 for the cost of Rs.19300, at AMA (associated Marketing Agencies) #196 thirunallar road karikal. the condact person is Rajendran. The product was delivered to me in used condition with the original sealed opened. And after 2 days they installed the set and the technician could not set the features of the product, because the remote control does not match to the set. The service team from Karikal tried several times, but finalling failed. they said the remote RM ADU 162 the right remote. the shop keeper has placed...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Delay in Getting Headset Repair

User
 saura on Apr 10, 2014
Hi, I Visited your Sony Service Center Jaipur ( Global Services ) on 2-4-2014 as i got screen brooked of my Sony Xperia L Headset, Sony people told me you will receive your phone the evening of 7-4-2014, i submitted my phone there and since the day i am keep calling them about my phone and whenever i call them they just say your part has not been received and it is been 8th day i am suffering without my phone i also need to forward the damaged part and the bill to insurance Company but now i can not not as the time period which they gave has been passed. So due to this i am suffered physically...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - touch not working

User
 jardiv on Apr 9, 2014
i have purchased sony xperia tipo in march 13. after two months of purchasing its touch not working .i have submit this two times in service centre .they have change its mother board . but no improvement its touch stop working again and again..now warrenty is over and its touch not working again 'what can i do . so i want the replacement for this phone....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - poor service

User
 sudha bangla on Apr 9, 2014
dear team, This is to inform you that i m sudha bangla purchased laptop of sony model-SVE 1513 AC black on 6th oct 2013 after using one month laptop gone dead and sony service centre is not giving proper service in raipur I want engineer visit at my residence for resolving my laptop problem If company is not able to provide service then pls refund amount for my laptop or i will complaint at higher level for resolving the problem Please make call to me on my no. - 8817837137...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony - Sony Xperia C c2305 Mobile Problem

User
 Yogesh Nirmal on Apr 9, 2014
Dear Sir, This is to inform you that I had purchase One Sony mobile Xperia C 2305 from CROMA store Prozone mall Aurangabad Maharashtra on Date 16.02.2014 At the time of purchase I had given 1 year Warranty from Sony service center, But I got some Software related problem on Date 27.02.2014 and I had submitted this mobile in our local service center at Prasanna Electronic Aurangabad on same day but I had not given proper service from our service center they told me for 3 day for repairing and after 5 day they had return my mobile . And again on Date 30.03.2014 I got problem in my mobile Its...
Complaint comments Read comments Complaint category Mobile Handsets

Sony Mobile - Still no action taken on my complaint

User
 shantanu007 on Apr 8, 2014
Hello this is shantanu sidharth (9031271712, 8409421179) i already registered a complain about my sony xperia Z and i got a reply from you that company will contact me soon but still their is no reply. i have only few days left here, and i want you to help me please, Please understand my situation, please help me....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Problem with Sony Phone

User
 Shantanu Chakroburty on Apr 8, 2014
Hi i wanted to get this to your notice :- I bought a Xperia ZR 6 months back...problems started coming in i.e after the Sony updates the volume went very low and was facing difficulties in attending calls, then the other issue was that it had vertical multi coloured lines on the screen...so gave it to the sony center at CP for repairs and the sound quality was fine after it but then, again faced the problem for the lines on the screen...so gave it to the center again to rectify the problem, they fixed the problem and gave the phone back but again after 3 days i face another new problem i.e my...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Vaio complaint

User
 vishalkumar.127 on Apr 6, 2014
On dated 27.01.14 I have purchased a Laptop Black VAIO SVF15212 (06 Black VAIO) Sr.No 0038431 from ACKS INC SCO 43-44 Sec 8-C Madhya Marg Chandigarh. From purchasing date to till date i have visited 2 times in service center for window problem.But both times i am not satisfied from their services & window problem is same as it is.When i purchased my Laptop the sales executive assure me that this laptop is fully support to window 8 & they charge from me the amount of window 8 i.e. 37500/- . But now the service executive inform me the above laptop is not support window 8 and advice me to install...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - LED and home theatre frequently needing repair and replacement of parts.

User
 uthkrisht on Apr 5, 2014
Model No.KDL-32EX520 IN5 and DAV-DZ310//CE12‏ Actions kala narayan 13:54PM To: sonyindia.care@ap.sony.com kalanarayan@hotmail.com Respected Sir, It is with deep sadness that I write this letter to you. I had purchased the above two models LED television and Home Theater system from your authorised Sony Center at Ghatkopar (West) on 17.5.2011 vide Invoice No.789/11-12/R. Within a year, the television had problems and the picture board was replaced by your authorised dealer in Chembur - Vega Electronics. Since the same was under warranty, we didn't have to pay for it, but were mentally...
Complaint comments Read comments Complaint category TVs

Sony India - SONY XPERIA and Royal Green Services are fraud

User
 mayankchh on Apr 5, 2014
Dear sir/ madam I am Mayank Chhabra, resident of delhi, i purchased a handset about 7 months ago. Brand- SONY xperia-L worth Rs/-16000. and get it assured by paying 10 percent of the total cost by ROYAL GREEN SERVICES. 2 MONTHS ago my handset display was broken. i gave the handset to the insurance company for repair on the date 2 feb 2014 and they returned me the same on 3 march 2014 with the handset dead. It was working when it was sent for repair. Now they are saying that this handset is non repairable and they can only give me only 35 percent claim on the current value of handset. the device...
Complaint comments Read comments Complaint category Insurance

Sony India - Misusage Of The Original Sony Parts By The Service Center People

User
 Ramita14 on Apr 5, 2014
Respected Authorities This is to put into your notice again (as i have dropped mail before complaint number of the same is 1-1203032775 )against job sheet number W114033102467 .Previously my complaint was regarding the delayed services by the service center people .Now i have taken this initiative to inform you one new concern that i have faced today.Actually i had called the service center, J.P.electronics (address-E1/10 Shop no 33 aggarwal e-mall, sector -7 rohini, Delhi-110085) people yesterday i.e on 4 april 2014 to check the status of my phone as because they are constantly disconnecting...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - sony cheats every customer by selling xperia C

User
 sumant27 on Apr 4, 2014
I am having the following issues with my sony xperia c :

1) Very low space to install applications on phone memory : Apparently sony claims to provide us with 4GB worth of memory to install applications, but the actual available space comes down to approximately 300 MB .Here's how - out of 4GB, 2.20GB is aviable to user where 1.20GB as internal memory to store files, images, songs extra and rest 0.98 as Device Memory in which approx 700MB contains pre installed and i got only 300MB to install app.

So, i feel i have been cheated by Sony and i have made a big mistake...
Complaint comments Read comments Complaint category Mobile Handsets

Sony - mentally harassing.

User
 shantanu007 on Apr 4, 2014
I am shantanu siddharth from ranchi jharkhand. (08409421179, 9031271712) I purchased a sony mobile xperia Z on 17 April 2013, several months back my mobile screen got cracked so i gave it to sony service center and they told me that they will xchange my cell within a month and they told me you have to pay certain amount approx 15, 000 and they told me that we will call you and let you know about the exert price in a week, but they didn't call me, i use to call them almost every day but they never reply me properly and always give me other date, after a month i visit to them and told them to return...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Replacement of cell phone under warranty

User
 patrick tony on Apr 3, 2014
Replacement of cell phone under warranty Dear Sir/Madam, I would like to inform my cell phone was brought on 12-OCt-2013 and started having problem with Powerbutton and camera, and after two months took it to to service centre Vigneshwar services (Sony Authorized service center) Bangalore with complaint for Powerbutton and camera not workingthe complaint solve . But after few days we created same problem and took to the same service centre and they replaced the motherboard for powerabutton and also camera (Job No:W114021203782). Again yestereday i started facing the same problem i...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Laptop arrow keys

User
 Sourav.goyal on Apr 3, 2014
I have purchased Sony model(svf152A) on 12-07-2013 from Croma Chandigarh..The laptop sold to me is defective inasmuch as I have been facing several issues with it ever since the date of its purchase. In the very first day of its purchase, the laptop was constantly getting hung and not functioning properly. I was unable to give presentations on my laptop due to the constant malfunctioning of the laptop and even single game is not working which caused me much embarrassment and inconvenience.The main issue is now that its arrow keys are not working properly while only gaming.I sent the laptop for examination...
Complaint comments Read comments Complaint category Laptops / Notebooks

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