Sony India Customer Care

Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
+91 99 6793 9629
Satisfactory Rating
1%
Complaints
4478
Resolved
16
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Sony India related photos (614)

Sony India Complaints & Reviews

Sony India - Disappointed with Service

User
 Partha92 on Aug 4, 2015
Hi, My Service ticket no is 15071800762 dated on 18th July 2015. It has been over 2 weeks still I am not getting a confirm answer from you support team as to when I would receive my cell. They just say last status is 'parts missing' on 20th July and they dont know anything else. This type of support is not expect from a brand like SONY and this had shaken my faith on your brand. Please its a sincere request to you that if you dont have the parts (or if I am not wrong dont know how to repair your know device) return my device, I would repair it myself at my own cost....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Inadequate service

User
 Sauptik Marik on Aug 4, 2015
Dear Sir/Madam, I am writing to inform you to inform about the poor customer service provided by the Sony India Company. I bought a PlayStation 3 Super Slim on 9th October 2013.The console cost me 23000/- . The console was brought from a Sony Center located at 42 Gariahat Road, Kolkata - 70029. It had 1 year warranty. But after moderately using it for 20 months one day it suddenly stops working. I called the service center regarding the repair of my ps3 but I was informed that PlayStation 3s are not repaired in India. As an alternate solution they will only give me a discount if I want to buy...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - service centre for cheating and insulting a customer.

User
 Manoj Ponkunnam on Aug 4, 2015
Sir, I bought a Sony Xperia ZL mobile handset from M/s Sony Centre, Kottayam, Kerala on 4 October 2013. After a mere 14 months of use, the phone developed complaints and I gave it at M/s Madona Care, the authorised service centre of Sony at Kottayam. I thought that it was just a software complaint. But the service centre told me that the phone was not repairable. They also told me that the company would give me some offers, so that my phone can be replaced. Their offer was that they would give me another phone, if I gave them 1/3 of the price of the handset. Accordingly I surrendered...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - TV startup problem

User
 AKK1991 on Aug 3, 2015
My LED TV Model KLV-32R422Bis not getting started. It is showing SONY logo and screen goes black with standby RED LED blinking in set of 5 repeatedly. Shop- KAY DEE Audiovision Pvt. Ltd. Sect 18, Noida Date - 29 Jun'14. Want this to be repaired asap Mob - 9540787111...
Complaint comments Read comments Complaint category TVs

Sony India - Improper working of mobile

User
 karan arora 14 on Aug 3, 2015
Respected sir, this is second complain . I have purchased sony XperiaT3(Imei number - 354127061241876)(model -D5102, Black) from Suryansh communication sanjay place (address-block no-41/2G, sanjay place agra) On 5th june 2015. I faced many problems while using my phone like -heating problem, while my phone is unplugged then also charging sign is shown above with improper and fluctuations of battery usage, in camera -time burst effect backs itself, pattern lock not working, on first time using of Google Chrome and play store message occurs-" unfortunately Google Chrome/play store has stopped working"respectively,...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - To Replace my defected phone with a new one.

User
 Ajeet1105520 on Aug 3, 2015
Sir, i bought sony xperia z1 (BLACK) 9 months ago on 28th october 2014. until 2-3 months it was working properly but after some days it started heating up and hanging on operating..camera shuts down popping up as it needs some time to cool down the device..i am not able to work properly with my Xperia device and i asked for service center to replace this product at mall road kanpur center. They didn't do so...as it is under warranty period, i am registering my complain here. i want to replace my device with a new one as far as the terms of the company are concern. Please help me out regarding...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Poor After Sales Service Support

User
 rahul_jha700 on Aug 3, 2015
I Registered a complaint 0n 27th Jul for my LED TV (Sonay Bravia EX520 4o inch) as ther were some issue with the video card and the video was not coming through. Other features such as audio, video-audio playback through usb port etc were working absolutely fine. The service person from SOny service centre (Fortune-Jamshedpur jaharkhand) came and said that video card needs to be replaced and he took away the video card to repair it. On 28th he came with repaired video card but after replacing it the TV didn't started itself. He didn't had any clue as to why this problem was arising so he insisted...
Complaint comments Read comments Complaint category TVs

Sony Mobile - Multiple and repeated issues on Sony Xperia Z2 Phone. No proper repair nor service nor response

User
 Shashikanthmd on Aug 1, 2015
This is in regards to Sony Xperia Z2 Phone purchased on 18th May 2014 for Rs. 48, 000.00. I have been using this phone and found to be one of the best phone ever purchased till date. Based on the battery backup, dual band WLAN card, amazing touch and much more I recommended multiple people to go for Sony products and people did buy Sony. I have been experiencing multiple issues on this phone specifically with overheating. I’m well aware of difference between heating and overheating. However, this phone is overheating a lot which caused pixel burnt issue and had to replace the panel. Overheating...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Irreegular woking of mobile

User
 karan arora 14 on Aug 1, 2015
Respected sir,
This is my second time complain against the company ...when i had given the first complain i was given assurance by the sony centre that i will be given a new mobile on their request so i backstepped from the complain to cooperate with them ...but now they are not giving me a positive response ..also since i have bought this mobile, either its with the shopkeeper or with the sony centre for recovery due to which my gaurantee period is affected ...so i would like you to ponder over my problem and extend my gaurantee period..
I have purchased sony XperiaT3(Imei number...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony cheats people saying Sony z3 is waterproof

User
 Mano Preethi on Jul 31, 2015
The so called waterproof phone failed to after after in water for about 4 seconds. Was fine for about 2 minutes then it began to buzz, the screen blanked out about an hour, and I could do nothing with it. Now it is totally dead. Three where I bought it refused to do anything saying it was water damage - it was sold to me as a waterproof phone ffs! I have now had to contact Sony and send to a repair centre. I am so furious that the phone is sold as being waterproof with videos of people diving into water and taking pictures with it fully submerged. It clearly has design faults on some phones...
Complaint comments Read comments Complaint category Mobile Handsets

Sony Xperia Zl - Unacceptable After Sales Service

User
 PDB on Jul 31, 2015
I am using Sony Xperia ZL since 2 years 4 months, I was quite happy with the phone’s performance (knowing the battery does not last long with full charge) till I visited the Sony service center on 10th of July 2015. After upgrading it to Lollipop, the charging time increased drastically and one fine day, my phone could not last more than 5-10 mins after full charge. I was sure that the battery needs a replacement. I went to the ISCON ELEGANCE Sony Service Center, Ahmedabad and informed them about the issue. The technician said, he will update the OS which will take not more than 30 mins and...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - Service center says phone model itself is not repairable

User
 Samarth Shroff on Jul 30, 2015
Hi, My father has Sony Xepria ZR handset. Yesterday the deivce fell from a small half feet tall table, because of which the speaker broke ( cannot listen to the person on other side of the call). We went to a Sony service center today and they said that this model is not repairable. They also said that we can go for another option in which we have to pay 400 INR and than Sony will give us another handset ( the handset type was not mentioned). So, if we accept the offer and take the other handset than it's fine or else we will lose those 400 INR. I have three questions here - 1. How can...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Refusing to service, let alone replace, a faulty product.

User
 Chatru Lunsavath on Jul 30, 2015
Sony projector, VPLDX100/C1, bought from authorised retailer, undergone first repair within 100 days and then further 3 repairs in next 150 days and since then lying with the authorised service centre. I could barely use the projector as it had gone bad multiple times and used to be at service centre most of the time. Even after my multiple requests, company is refusing to service it ( warranty mentioned on bill is 2 years) and citing paid replacement of LAMP ( which would cost me more than half of the cost of projector) as a reason which I cannot afford. When they could not get it in order in...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony - I wanted to change mobile with another model

User
 karan arora 14 on Jul 30, 2015
Respected sir, I have purchased sony XperiaT3(Imei number - 354127061241876)(model -D5102, Black) from Suryansh communication sanjay place (address-block no-41/2G, sanjay place agra) On 5th june 2015. I faced many problems while using my phone like -heating problem, while my phone is unplugged then also charging sign is shown above with improper and fluctuations of battery usage, in camera -time burst effect backs itself, pattern lock not working, on first time using of Google Chrome and play store message occurs-" unfortunately Google Chrome/play store has stopped working"respectively,...
Complaint comments Read comments Complaint category Mobile Handsets

Sony - I wanted to change mobile with another model

User
 karan arora 14 on Jul 30, 2015
Respected sir, I have purchased sony XperiaT3I(MEI Number-354127061241876) (model -D5102, Black) from Suryansh communication sanjay place (address-block no-41/2G, sanjay place agra) On 5th june 2015. I faced many problems while using my phone like -heating problem, while my phone is unplugged then also charging sign is shown above with improper and fluctuations of battery usage, in camera -time burst effect backs itself, pattern lock not working, on first time using of Google Chrome and play store message occurs-" unfortunately Google Chrome/play store has stopped working"respectively,...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony Xperia - Mobile phone getting too much heating and service centre is not giving replacement for the phone.

User
 ritu12june on Jul 29, 2015
Date Of incident:- 29/07/15
client No :- 8800773724, 9971144294
I brought the phone on 22nd July'15 and observed that the phone is getting heating over heated while using it after 3-4 days. so i handed over the phone on 29th July'15 to the service centre in noida wave mall sony service centre and the service centre person accepting that the phone is having the problem but not giving the D.O for the phone just giving the excuse that you are coming on the 8th day and you should have to come on or before 7th day.
This is totally illogical explanation i think so.
If...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Repetitive problem with my laptop SVE1511a/b

User
 abhi.nitks on Jul 29, 2015
Dear Sir I am writing this email after facing lots of problem with my sony vaio laptop (SVE 1511a/b) product code: 27547091, product serial no: 7039278, Date of purchase: 02/12/2012 . I had taken an extended warranty on 31/10/2013. Till date I have taken my laptop thrice to the service center for getting it repaired. The problems were laptop keyboard(3 times) and (laptop screen). my extended warranty will get over in december 2015. so i am a bit worried, what will happen after that... Sony company had supplied me a faulty laptop which is troubling me since the day I had purchased. kindly look...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - Not repairing my laptop

User
 viv309 on Jul 29, 2015
my laptop is not working properly so i gave my laptop at the sony authorized service centre, 4, nehru road, near kehchari, meerut, uttar pradesh on 26 june 2015. the complaint job sheet no is J51558013 and model no. SVS13112ENS IN5 serial no. 7000551. my laptop is under warranty. they said to gave my laptop back by repairing in 10 days. i called up them number of times but everytime they gave me excuse. i waited till 21 july 2015 but they didn't respond. on 21 july 2015 i sent a mail to servicehead@ap.sony.com
i got a mail next day with an assurance to do my work. but still they hadn't...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - Rubber on edges lost

User
 Atir Khan on Jul 29, 2015
I purchased sony xperua m4 aqua on 13 july 2015 on 25 july sudnly I saw thar my xperia was in my pocket but the side edge is not there please help me i visited the sony service center kota rajasthan but the said the whole display will changed and it will charge you, , . Jst wtf plz help.me i m.getting frustated of this sony service...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Vio Laptop not repaired during warranty period.

User
 sumitmehra8 on Jul 29, 2015
from: sumit mehra to: sonyindia.care@ap.sony.com date: Thu, Jul 23, 2015 at 2:56 PM subject: Service complaint against Sony India - Laptop not working properly from day one of purchase. Dear Sony Team, I had purchased Sony Vaio laptop on 12/06/2014 from Rajwala Enterprises K-15, Lajpat Nagar-II, New Delhi - 110024. Details of Laptop: Model SVE15133CNW IN5. Serial # 0001349. Invoice # 21775. Since the time i have purchased the above laptop it has been working very slow ( it keeps buffering all the time ) and i have to wait for a considerable time for the system to get going...
Complaint comments Read comments Complaint category Laptops / Notebooks

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