Sony India Customer Care

Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034
Landmarks:Near Featherlight Showroom & Oxford Book Store

Customer Care Phone Numbers and Contacts

Toll-free:
Satisfactory Rating
2%
Complaints
5178
Responses
311
Resolved
30
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Sony India Complaints & Reviews

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Sony India — Why has C.I.D. stopped airing

 Shraddha Khedkar on Apr 30, 2016
Why has C.I.D stopped airing on Sony channel ? C.I.D. has a huge fan following. It will be beneficial to both audience as well as the channel if C.I.D is aired again. The Sony channel will lose its TRP and loyal viewers of C.I.D. is not aired back. The channel can reduce the repeated telecasts of 'Crime patrol' and make time slot for C.I.D. C.I.D. has entertained us since the past 19 years. Such a loyal entertaining show must not be removed by the channel. The people do not appreciate the removal of C.I.D. The fans of C.I.D are much upset with the channel for its decision of not airing the show....
Complaint comments  Read comments [2]Complaint category TVs

Sony India — KDL-40EX520-SONY -LCDTV-not working since 25th april- request to replace with a new one-regarding

 mohan arumugam on Apr 30, 2016
Sir,
we have purchased a Sony TV model no KDL-40EX520 IN5 AND serial no 2424992, from Sony center, B-12, 11th cross main road, Thillai nagar, Tiruchy 620018. on 23 April 2011.Our tv is not working since 25th of this April 2016. WE made a complaint to max electronic Sony authorized service center vijay towers, collector office road, Tiruchy and they visited our house the same day and inspected the TV and informed as the screen is lost and should be replaced with a new one and got rs 1000 as advance for the new screen . ON TODAY, they informed as since the new screen for the above model is...
Complaint comments  Read comments Complaint category TVs

Sony India — Product not serviced for 9 days

 rajkumarpushya on Apr 29, 2016
Dear sony team,
I have purchased sony lcd tv model klv-32bx320in5 in january 2016.
By keeping utmost respect & honor the purchase was made. To my bad luck horizontal line started coming.
The complaint was made on 22/4/2016 comp no 31821050 & technician visited after 4 days and confirmed lcd display has gone after checking the same thoroughly.
Technician told the lcd panel will be replaced free of cost as it is under warranty.
I called customer care on 27/4/2016, after having half an hour lengthy conversation with mr. Jay the call was transferred to mr. Neeraj....
Complaint comments  Read comments Complaint category TVs

Sony Bravia — Irresponsible behaviour of the technician.

 Anshul Gautampurkar on Apr 27, 2016
We bought an LCD Sony Bravia TV (Model no. KLV-40BX400) in the year 2011.
Recently we encountered an issue regarding the display of the TV. We registered a complaint on the very same day, i.e., Sunday, April 24 2016. We were told that the engineer will be sent at our residence within 2 days, but to our disappointment no one came. We called the customer care multiple times but every time we were given false hopes. Today we even called the Service Centre repeatedly, but the result was the same. We are really very disappointed with the services of Sony India as we have heard very highly of the...
Complaint comments  Read comments Complaint category TVs

Sony — Delay in installation

 Abhi_987 on Apr 27, 2016
I bought Sony TV on sunday 24th April 2016 and since then I have been waiting for the installation of the TV. My installation request has got assigned to New Friends Electronics, Pune. I got the number of one of their technician Rahul(Mob.No. 8793273781) who was supposed to visit my home on 27th April. I called him first at 3 pm, he said I will come around 6:30-7. I said ok and stayed at home waiting for him. Again I called him multiple times, he kept saying that I will come around 7:30. Then again when I called him at 7:20, he told me he will come by 8. Finally I called him at 8 and his mobiles...
Complaint comments  Read comments Complaint category TVs

Sony India — Pathetic service

 mayank0602 on Apr 27, 2016
I have a Sony Bravia with model no. KPL-32W600A. The job no. of service is J60957033. Firstly i had my TV repaired on 16-03-2016. Then again on 20-04-2016 we had to call for service and they came the next day i.e.21-04-2016. They again took service charges from us just after a month of previous service. They told that there is problem with the mother board.This is the 3rd time im facing a problem with the motherboard of my 2 sony TVs. They told that they will replace the mother board but still nothing has been done yet. I cant understand how can it take so much time just to get a motherboard, its...
Complaint comments  Read comments Complaint category TVs

Sony India — Sony handset warranty against water resistant

 Yashoo Varshney on Apr 27, 2016
I have bought sony xperia z2 in the month of december 2014, and its a water proof and dust resistant cell phone, my cell phone has not been working since last sunday due to water drops toched under the screen, i wonder why it happened and before it my cell phone has drop into water many times and this time unfortunately it happened and my reason to know that company claims that it is a water proof phone and now sony authorised centre executive suggest me its damage now you will have to change the glass of this phone and it will cost you around 13000.
Please adived me ? at this situation....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Sony India — Led sony tv

 Vijay Vijjigadu on Apr 26, 2016
We are purchased Sony LED TV on 22-07-2015. From last 7days getting system problem, automatically restating when we switched on power button. We also contacted Sony online care on 21-04-2016 and lodged a complaint. Ref no is 31833285. Also got an message about the Service center, when we contacted they not turned up till now.


Customer details
Ganesha
Sarsawathipuram
2nd Main
Turuvekere town
Tumkur Dist
Karnataka
Pin:572227

Mobile: 9739790078 / 9742082111...
Complaint comments  Read comments Complaint category TVs

Sony India — Sony xperia m5 dual sim mobile handset

 prashanth.c on Apr 26, 2016
Hi,

Referring to job no w116041502523 submitted to mangalmurti service center in thane

My handset xperia m5 dual sim was purchased on 7th apr from mango showroom in thane, immediately after the purchase it was noticed that mobile was switching off automatically and powering on only when connected to charger, submitted the handset to mangalmurthi service center on 15th apr.It's been more than 10 days and the service center has no clue by when they can return by handset.I am getting standard reply saying "piece is defective, one part is missing".Even tried speaking to...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Not working of internet browsing in model no. 40w560d

 iimc rajesh on Apr 25, 2016
This is the letter i posted to sony company about internet browser is not functioning in model no. 40w56d.

"sony company is a brand to cheating the innocent customers"


Dear sir/madam,

I am k.Rajeshwar belongs to hyderabad dist. On 13-04-2016 i purchased sony led tv ( model no. 40w56d) in bajaj electronics showroom, near to bsnl telephone bhavan, hyderabad. Demo instructor explains the product details of above mentioned sony model as you given like picture quality, sound quality, wi-fi, woofer and he also said that this tv is internet tv with...
Complaint comments  Read comments Complaint category TVs

Sony India — Playstation 3 not returned after sending for replacement

 Jasjap Singh on Apr 24, 2016
I had sent my PlayStation 3 on 14th march 2016 to shivani electronics amritsar at batala road, during its warranty period .i was told by the service center that it will be returned within 15 days but i did not get it even after 45 days (till now).it was a very bad experience. please help me to get play station back as soon as possible . my telephone no. is 9872212918...
Complaint comments  Read comments Complaint category Computers & Accessories

Sony India — No response from the sony authorized center

 Adarsh B Jain on Apr 24, 2016
I had requested ^roshan electronics^to service my mini hifi component system "mhc gnz 888d " but
There was no response from the sony authorized center-"roshan electronic s "mysore- 570010 karnataka

This has caused inconvenience to me so i had to forcefully take this step of compla...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — Poor after sales service by sony india service station

 shrigopal.lic on Apr 23, 2016
I purchased a tv from croma malad (W) in dec 14 with extended warranty
There was a problem with the tv set in mar 16. A complaint was lodged and a technician visited from sony. He told me that there is a problem with the panel of tv and it can not be repaired here & it needs to be taken away. It was taken away by persons from sg infotech vasai in mar 16. I was informed on mail that part is not available & they will replace the tv with wanother model on 14/04/16. The confirmation was given to them but till today i have not received the tv and i do not have any idea when i will get the same....
Complaint comments  Read comments Complaint category TVs

Sony India — Sony xperia z5 dual smartphone

 mandar_joshi16 on Apr 22, 2016
Dear sir i am mandar joshi lives in nashik my contact no. Is 9421838234 email id:joshi.Mandar24@gmail.com

I bought sony xperia z5 dual on the day of its launching india i.E. On 22/10/2015 for rs.47000/- & just after for using 3-4 days i noticed display has white patches so i gave it to sony service centre at nashik maharashtra india after examining my handset carefully they gave me replacement of new handset on 02 nov 2015.

Handset was working fine till march 2016 but then on one day suddenly auto rotation of the screen stops working so i handed over to service centre...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — My Sony Xperia M5.handset is not working properly

 Abhishek Bera on Apr 22, 2016
Sir,
Good Evening!
I Abhishek Bera.My SONY XPERIA M5 is not work properly.My mobile is not complete 1year. I went to many time to Sony Authorised Service Center in Laxmi Nagar.But my problem is not resolved. Problem are Back Panel Open, Camera, Overheating, Battery and Hanging problems.So that's why i am went to service center but my problem is not resolved so i'm very dissappointed after buying sony xperia m5 mobile handsets.Not good service sony service center.i want refund or replace this mobile handset.
Sir i hope u resolve my problem.
Thank You!!....
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — I am complanining about replacement of my sony bravia led panel

 sudiptobw89 on Apr 21, 2016
As per my complaint id:31532179, one member from 'neosa electronics pvt ltd'
Sony authorised service center in kolkata
Had come to my room regarding problem of my led sony bravia.
He had note-down the serial number, and took pictures and what else
Required by him and assured that within 7-8 days the panel replacement process has been completed.He had also took service charge rs.200 and estimated a total cost
Of 987, and also assured that the warranty of panel is 2 yrs, so i got free of cost replacement on 8-apr-2016.
But till today(21-04-2016) the issues...
Complaint comments  Read comments Complaint category TVs

Sony India — Poor sevice offered to repair my sony lcd tv

 vibinkumar1986 on Apr 21, 2016
Sir,
1. Refer job no.: j60641415 regarding repair of sony lcd tv klv-22bx320in5 (18397001) at digitek computer services, sony authorized service centre. Ooty, the nilgiris, tamil nadu.-643001.
2. I had procured a sony lcd tv from murugan metal mart, gudalur on 10 mar 2012. The tv set developed some technical snag for which i had given it for service to digitek computer services, authorized service centre in ooty through the authorized service dealer on 18 feb 2016. I was told that the board had to be replaced and i had to pay for the same as the warranty period as expired.
3....
Complaint comments  Read comments Complaint category TVs

Sony India — Xperia z3 compact mobiles (2 nos)

 kasim mafat on Apr 20, 2016
Respected sir..

Hello sir, my self kasim mafat, from godhra. I purchased two sony xperia z3 compact handsets around 70 thousand rupees in april-2015. Within 5 months of using, the phone have started mice problems due to that the other person cannot hear my voice during call n also while playing music or video the voice is very low.

I have given my both mobiles 5-6 times to the service center (Parshwa Services, 52-B, Kunj Society, Alkapuri, Opposite Centre Point, vadodara) but they couldn’t solve my problems & they were behaving very rudely & giving me excuses all...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Same problem persist after repairs

 divya3125 on Apr 20, 2016
Hi, I''ve purchased Sony Xperia M4 Aqua Dual in November 2015 on Diwali. As it was Diwali i was busy in household works and thus havnt used the new mobile a lot except clicking the pictures. but after 7-8 days of purchase i got to know that the caller on the other side is not able to hear my voice. No matter how loudly I speak. I called the customer care they asked me to go to the service centre. I was against this. Who takes a 10-15 days old phone to the service centre. It took me 6 months to buy a 20K Rs mobile. Still I took it to the service centre. They kept my phone for almost 3-4 days. After...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — My life's biggest mistake when i purchase sony xperia z1 compact.

 Mahendra Chavan on Apr 19, 2016
My life's biggest mistake when i purchase sony xperia Z1 Compact. First time in my whole life i purchase the sony brand product and that's my biggest fault because this is the waste of money. Only Eight months ago i purchase xperia Z1 his not any instruction how to use in water present day handset inside the water and continuous vibrate and power key is not working i am going to service center and he tell me this is loquied damage and repaired by chargeable basis but i am purchase this moblie 15/7/2015 only 15, 500/- and repairing cost is 18, 500/- why i am pay this mobile is under warranty and...
Complaint comments  Read comments Complaint category Mobile Handsets

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