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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony - worst customer care service experience

User
 Sanchi Chhabra on Jul 6, 2015
Sir, I have bought sony t3 in march n since then have been facing problem of voice clarity both in incoming and outgoing. I have Submitted my phone THRICE in S.V.ENTERPRISE, saharanpur but the problem is unresolved. Staff is uncooperative, they provided defective standby set. They won't accept complaints after 5:30 saying Centre closes by 6:30 but notify to collect the handset after 6:30 when they won't be able to provide any service.Please look into the matter n take action against the same. Thank you...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Extremely poor service

User
 Syed_Bilal on Jul 6, 2015
I bought Sony BRAVIA KLV-32R412B 32" LED TV (Black) from croma a month back but there has been no service call from SONY till now. I registered service request a couple of time with S.B. Electronics Thane (phone 022-25450479) but without much effect. Request ID - 25793624 Never expected such poor performance from company like sony....
Complaint comments Read comments [1] Complaint category TVs

Sony India - Quality of New X peria Z compact

User
 Ravi Khagta on Jul 6, 2015
Hi Team, I had purchased new Xperia Z compact on dated 21-06-2015, referring the Sr No 355189060431238 from Ambika Enterprises, SCO 42, Sector 11, Panchkula (HR) 134109. copy of invoice attached for the reference. Within the weeks time it was burst during the charging. (damaged conditions photos attached for references). I am very much surprised and shocked to see the condition of the new product of company like Sony. My request to you is for the replacement of this hand set, at any cost I do not accept its repair. because of its manufacturing defect. I do claim it with the new replacement...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Sony India - False Commitments by SONY SERVICE CENTER

User
 Aman.mittal81@gmail.com on Jul 5, 2015
I did not expect Sony India Customer Care to be that Ignorant and careless.. Worst Customer Service Ever received from a Multi National Brand.. a complaint registered with the for last 9 Days and still no resolution...and when i speak to the supervisor at the Star Electronics Mr. Parmeet Singh all he says is that he can get the pickup done any time during the day.. all I have been doing is staying back home for last 3 Days but nothing happening and the Liar Driver Mr. Honey Singh who has the audacity to say that he dd not pick up the unit as he could not contact me since phone was switched off.....
Complaint comments Read comments Complaint category TVs

Sony India - Sony centres bad service against defective xperia m4 aqua

User
 B.K.Singhal on Jul 4, 2015
Sir I've purchased xperia m4 aqua on 04/07/15 from sony centre esquiretech at mira road under delivery chalan no.10802 dated 04/07/15 at around 7 pm and after 1 hour of use the mobile became blank and wasn't responding anymore because the piece was defective so I approched to sony centre from where a I bought the mobile and they denied to replace the defective piece with a new one even though I had purchased it an hour ago only even we hadn't tempered the phone in anyway and they have asked us to go the service centre and get it checked and bring a letter from sony service centre even though it...
Complaint comments Read comments Complaint category Mobile Handsets

Sony - My phone not working

User
 Alok kumar kumar on Jul 4, 2015
Sir, I brought a Sony Xperia M4 Aqua on 07.06.2015. First day phone was working good but on 2nd day the phone is blank and not working.then I call Sony support help line.they suggested me to go Sony Service center then I gone to the Sony Service center. I said the problem then they received the phone. Repair and gave me.I came to home. Again the problem begins. Again I call the help line they suggested that again go to Sony Service center. I gone they repaired and again gave me.when i reach the home same problem begins.I have gone 8 times and 9th time technician received the phone and sent to head...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - 24"LED Sensor complain after 22days not solved.

User
 SONY TAPAN on Jul 4, 2015
I complained regarding remote not working properly via Request ID 25913547 on dt.12/06/2015 at 09:21AM, which assigned to Balaji Service, Sambalpur, though the service person named Suraj bearing mob.no.9938800667 came and told me that as my LED is of just 3-4 days old so, it will be replaced and taken the documents for the same, and after that gave me the deadline for the same is 29thJune'15, but I gave him time till 2nd July'15, but while calling yesterday i.e. 3rd July'15 the concerned person told me that while it is coming via courier it got wet so, he is arranging for another soon but, as far...
Complaint comments Read comments Complaint category TVs

Sony India - Xperia z2 Waster damage and Fake WRT test done

User
 Varun Sudhakar on Jul 4, 2015
I have purchased Sony Xperia Z2 a few months back for 39k and the first phone got serious issues and replaced in a months time. After 2 months the phone got issues (ghost touch) with the Display and also the side closing panel was not closing properly. From here I am sure that I got a refurbished piece.I had raised an issue and the same was rectified and the display was replaced but no side panels. I have faced poor mic issues too, another 15days got wasted. I asked them if its waterproof after the LCD replacement and they told its done by machine and sure it will be waterproof.I tried to manage...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - PHONE WITH NO SIM CARD SLOT FOR HOLDING SIM

User
 jayjoshi01 on Jul 3, 2015
JOB ID B1W115051700169 SUBMITED MY PHONE WITH SONY AUTHORISED SERVICE CENTRE AT LAXMINAGAR ON 22-MAY-2015 AND RECEIVED AFTER A LONG PERIOD ON 15-JUNE -2015 THOUGH I COLLECT IT ON 2ND JULY 2015 (MY FAULT, DUE TO MY BUSY SCHEDULE) AND I PAID WHAT THEY PEOPLE DEMANDED WELL IN ADVANCE THE WHOLE SUM. BUT EVEN AFTER PAYING THE AMOUNT ASKED AND WAITING FOR SUCH A GOOD PERIOD I WAS WITH A DISTURBED HANDSET AGAIN. THE TIME I CHECKED IT WAS WITHOUT A SIM CARD SLOT FOR HOLDING THE SIM AND FEELING HARRASED AND ASHAMED OF PURCHASING AND BELIEVING SUCH A BRAND. NOW I WITH NO OTHER OPTION LEFT EXCEPT TO KEEP...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Delay in repair

User
 Varunv23 on Jul 3, 2015
Hi I'm Varun from Kochi. I had a probkem with my sony z3 mobile phone whoae screen got damaged. I submitted the phone on sony authorised service centre at Sony - madonna electronics, edappally kochi on june 15. As per their update the total amount was Rs 12k and the same had to give on the same day itself in order ti proceed, so I paid the full amount.The job no is W11506150145. They inform that it will take 1 week so I agreed. I called the customer care on 22nd june and get to know that parts are awaiting it will take 1 more week. I informed them that I need travel next week so kindly speed up...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - cheating regarding AMC

User
 Vineet Mohta on Jul 3, 2015
Darshak Electronics pvt ltd has taken a AMC cheque for my LCD TV and My home Theater but when I have called for the repaing of my TV they denied and sid that we have got lot of AMC now we will not be able to do the AMC. Darshak Electronics pvt ltd 4A, elgin road, Kolkata-20 PH- 03322894132/9804402407 Regards Vineet Mohta '9007056153...
Complaint comments Read comments Complaint category TVs

Sony India - Manufacturing Defect with Camera Flash and More Heating Problem without using the moiles.

User
 Rahulnair Rv on Jul 3, 2015
Bought a SONY XPERIA M4 AQUA mobile on 7/06/2015. when I bought i did not checked every thing in mobiles. After a week i realise the camera flash is not working. since i bought it was like that and i thought may be settings will be changed. After 10 days i realise again its not flased a single click.n I went to seller to say it but he told to contact the service centre. They said we can't repair it. It must be send some other place to repair it.My 25000Rs become waste. I asked for Replacement but they it happens only in 7days of replacement. When you bought from a Day. pls i need a replacement it...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony experia mobile repair

User
 madhu1967a on Jul 3, 2015
I have purchased in your mobile xperia z3 on month of August 2014. unfortunately the mobile follow down and broken front glass so the mobile given on 23rd June 2015 to your customer care office at visakhapatnam Andrapradesh after two days they given repair estemation 25500/- how it possible actual this mobile cost now around 27000/- but your are essentmate the touch glass cost 25000/- so kindly rectify the above problem I am very take the mobile on credit if you are not rectify I am loosing 31000/- kindly take action IMEI. 358094057619802 mobile number 09866278566 name madhusudhanarao ch email I'd...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - worst experience with Xperia C3 Dual camera

User
 Gopesh Solanki on Jul 2, 2015
Hello dear Sir My Name is Gopesh Solanki.I a great fan of Sony just becoz of that I purchased Sony Xperia C3 Dual before this I was using Xperia X8.I was very happy with the sound quality and the camera features and graphics too.that mobile was not so expensive but was very use full and valuable.when I bought this Xperia C3 Dual my experience was not at all good.From the very first day there was a flash problem and camera clearity issue since im also a technical person as I have samasung technical support experience. I tried hard to come over it but got failed I know camera issue is not a software...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Changing LED Panel estimate value from 20,409 INR to 28,409 INR

User
 manubala on Jul 2, 2015
Dear Sushmitha, It is such a disgrace for being a Sony customer, you think customers are fools to listen to your customer service sending email for 20k for fixing the panel and the same day you are sending email for 28k for fixing the panel on the same service request number. Please find the screen shot below of both the emails. You cannot protect yourself saying that you were right in giving different estimate on the same day, this was not convincing me in anyways to go for service, as this was cheating in changing the estimate the very same day. This is cheating and also pushing the...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony - Z ultra replacement

User
 Nowfal Ar on Jul 2, 2015
I had purchased z ultra from sony exclusive showroom kollam on 31/07/2014..for rs 35000rs..aftr 4months the phone got hanging while using Internet...I went to the service center they make software update, and tel that problem is solved, , the same hapened two more times, , I do adjust with that problem..but from June 2015 the real trouble with touch came out, , its difficult to use the phone now..I went to the service outlet at kadapakada Kollam on 24/06/15, , they said that its bcz of calibration problem..the next day they called me and the problem is resolved, , , I checked the phone, but the...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Xperia Z2 Problems: Need full refund with compensation

User
 sachin447 on Jul 1, 2015
I did purchase my phone Sony Xperia Z1 from a Shop in Agra, Uttar Pradesh on 14-Oct-2013. From Month March 2014, it gave continuous problems. I am from Kasganj and service center is in Agra, nearly around 120 km ahead so if I go there, whole day get wasted due to which I have suffered with many business losses time to time. The main issue was of heating and hanging. The problem was much more as I gone to Agra to submit handset. They call me after 10 days, saying that, your phone is ready now, and you can collect it. Then I plan to go there and again the same problem happen. I check my phone in service...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Break down of my 32"Sony LED TV

User
 Anjan Chaudhuri on Jul 1, 2015
I had been using sony products since their inception in India.But sorry to say the quality of producs are now so degraded that compelled me to shun Sony products in future.I bought two 32" Tv sets in 2012 by spending extra bucks to opt for the brand.In June 2015 the LED one broke down.The service centre Techno Plaza changed the LED panel on 15th June 2015 at a huge charge of Rs 11285..But within a week it broke down again.This shows how indifferent and lackadaisical the Sony has become within recent years.I conclude this as cheating of customers money and not providing quality product and also the...
Complaint comments Read comments Complaint category TVs

Sony India - Swap of set with Job No. - W115061704546 dated 17.06.15. with wrong promise

User
 Ashish k Agrawal on Jul 1, 2015
To, The Manager Sony Mobile Communications Sub:- Swap of set with Job No. - W115061704546 dated 17.06.15. Respected Sir I was purchased a mobile model C6802 Sony Xperia Z ultra on dt. 20.11.14. After underperformance of speaker and display I reached to your authorised service station Panchkula . They asks this set will send to company for replacement. I am requested him for a standby set to avoid loss they denied. I deposited the set with Job Sheet No.W115061704546 dated 17.06.15. After that on 27.06.2015 further they ask me on a call, that model is not available with us so we are offering...
Complaint comments Read comments Complaint category Tax Services

Sony India - BAD CUSTOMER SERVICE AND BAD LAP SERVICE

User
 Nigu on Jul 1, 2015
This is a complaint letter against your one of the sony service center. I am sorry to say but I had a very bad and pathetic service from your executives. I gave my lap for service on 16th June at Vytilla Store. The service requested was to change the screen back panel to be changed and mouse pad was not working. On 20th June, I visited your store to get my lap. I noticed that top portion of my screen was broken/ripped off (see the attachment). When asked about this, your executive said that this might have occurred while servicing your lap and you have to bear all this while we do this service for...
Complaint comments Read comments [2] Complaint category Laptops / Notebooks

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