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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - Bought Sony Bravia worth Rs.1,40,000/- which has stopped working in 20 days!!!!!!!

User
 sur1979 on May 24, 2015
Sony, thank you for an amazing tecnology which stopped working in 20 days!!! Sony, thank you for making me realise that how foolish I am that I, invested Rs.1, 40, 000/- with you thinking of buying the best; and the Tv stopped working, Sony, thank you for such an amazing customer care where complaint is acknowledged after 55 hours! Sony, thank you further for recruiting the best liars as your customer service people, believe me they are excellent in irritating the customer, in making false promises, in giving absolute wrong information. Sony, thank you for hiring people who have guts to do...
Complaint comments Read comments Complaint category TVs

Sony India - complaint of sony led 40" inches television

User
 anchal82 on May 24, 2015
I need to inform Sony India that two days back we purchased a Sony led 40"inch television from a reliance store placed in Lucknow India and at the time of demo they told us that through modem the TV can be directly connected to WiFi and one can watch live movies on YouTube and download games etc but when the guys turned up for installation the WiFi could not be connected pls help in this regard we have an unlimited plan of bsnl broadband and except the television each&every device could be connected to wifi now they say that internet could not be connected with the tvwe have a router and modem...
Complaint comments Read comments Complaint category TVs

Sony India - Service center people broken my laptop hinge cap.

User
 allualekh on May 24, 2015
I have submited my laptop to srikara servicenter, begumpet, hyderabad telanhana. due to pixel burnt on my laptop screen they have replaced my laptop screen & during this they have broken the hinge cap and they have attached some glue to the hinge cap which is now opened. I have approached to Sony india as well as srikara service center people but they are not behaving well and they are not even responding good. and one more thing I have complained this issue 1 months back and till now I didn't get any proper response from sony india....
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - Sony Bravia Model KDL-32EX550 / CCC ID: 29972592

User
 iamSoma on May 23, 2015
I have purchased the above model on 21-12-2012. From yesterday the TV shows double image.Today your engineer came and told me that the LCD panel is gone and it will take at least 15k to repair. Is this the brand value of Sony? A 37K TV became a IDIOT box with 2 and half year....
Complaint comments Read comments Complaint category TVs

Sony India - sony A6000 stand yet to be delivered

User
 sunilkumaar on May 23, 2015
I bought sony A6000 before a month and i ordered a stand for that camera .the Staff frm the sony centre told they will deliver the stand In 3 days. But till now i did not get the stand. i am buying sony products since 5 years.now what happened i dont know? this is the way u treat the costomer? I am very disappointed i missed many projects because i dont have stand.it is very inconvenient without stand....
Complaint comments Read comments Complaint category Digital Cameras

Sony India - sony xperia z1 having same issue after replacement

User
 Piyush Katiyar on May 22, 2015
I purchased sony xperia z1.but after one day it started overheating. I just complain to sony..they replaced the phone after that new phone having the same problem (overheating issue.) Very disappointed with Sony devices. One problem is also there.sony care has not given my dock charger with new phone. What should I do?...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Phone in repair for over a month, Unacceptable!!!!

User
 Vibhas Singh 1987 on May 22, 2015
I have given my Brand New Sony Xperia Z3 for repair because the screen got damaged and I have paid 13000/- in advance for the service. It has been over a month that my phone is with Shree Balaji Electronics, Chikkadpally and there is literally no update after. I had got the phone back after nearly a month but I was unhappy with the quality of service. So they took my phone back to get it fixed properly. It has been one month and 4 days since I have given my phone for service and now it has been twice to Chennai. The amount I paid for the phone is 46000/- and this kind of service is not expected...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Sony not repairing mobile - pathetic Service

User
 Yakat Husain on May 22, 2015
Dear Sir/ Mam, This is to inform you that I have a Sony mobile and this was purchase on 27-May-2015. I was facing network issue in mobile hence I had visit sony care in Alwar on 12-May-2014 and given mobile for repairing the same but I had not keeping mobile bill hence warranty was avoided in center and said that this will be repaired on chargeable basis. I had taken back my mobile and said that this is under warranty and I will carry original bill than submit the mobile again for repairing. Again I had visited the sony center Gurgaon at Advance electronic on 20th May-15 and given original...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - sony xperia Z1 issue (total Sony Team unless)

User
 Rasheed Sk on May 22, 2015
1.hai team, this is Rasheed i am from Nellore(AP) iam purched sony xperia z1 on jan'15, present my phone is The ear speaker noises are coming again and phone is hanging a lot time i am not satisfaction on your sony product service center Job No. W115051302756 Ticket ID 1501302756 IMEI No. 358094058113359 2. Mr.Mukesh, as per our telephonic conversation, I have resubmitted my mobile on your Sony service centre at Nellore location. Kindly replace my mobile with new one if the problem is not solved. ticket id : 15051904997 IMEI No. 358094058113359 this is my complaint mail still...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Sony India - Sony LED KDL 42W700B Display Issue

User
 vikassharmavr on May 21, 2015
What is the escalation procedure of Sony service centre? I regret to say I have had the worst experience with Sony India. So much so that I don't think I will ever be willing to be associated with any other product of Sony in my life again. I got a Sony LED KDL 42W700B in the month of June last year. Suddenly my LED display stop coming on 14th May midnight but sound is coming. So I had raised a priority request i.e. Request ID: 25452448 on 15th May 2015 around 10:00 AM for my SONY LED 42W700B as display not coming but after multiple follow-up via call and mails assigned Service Center (Vigneshwar...
Complaint comments Read comments Complaint category TVs

Sony India - unsatisfactory & Irresponsible Service

User
 Shinto Sebastian on May 21, 2015
Product :- Home theater SA D100 Complaint : purchased on 20.01.2015. not working properly from 4.4.2015 onwards. immediately i contacted with the nearby service centre at kottayam (kerala) . they accepted my complaint and send an executive Mr.Basil to home for service. He visited home on 28.4.2015. As per their information complaint is due to complaint in board and he taken the existing board and assured to replace with in one week. But till now no any actions from their side. other Details : Retailer : QRS Ltd . Ernakulam Service Centre : Kottayam, kerala Model Number : SA D100 Serial...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - short circuit blast in charger of Sony xperia l

User
 deepakraoyadav on May 21, 2015
i m deepak from rewari haryana, i was facing problem in battery of my sony xperia l. when i visit to sony centre rewari, and told them about my problem . they asked me for software upgrade to resolve the problem, after that today when my cell was getting charge, suddenly there is a blast take place in its charger . now please resolve the issue,...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Mobile Quality

User
 Mig 4337 on May 21, 2015
Dear Sir, Myself Aayush Paul from kanpur, U.P . I am facing so many problems in your company mobile. The problem is i have purchased one Sony Xperia M2 Dual smart phone to heard about your company's product which always stand outstanding but now when i finally buy one of your product i feel cursing myself that why i should i purchase your product.The main problem is that the phone quality is getting poor day by day.The camera quality is worst.Tell me what should i do now? I hope i will get revert from...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Service Centre in Trivandrum not accepting a product for repair

User
 Princeak on May 20, 2015
I have bought a PS4 from the Middle East some 10 months back. At the present time it has a complaint of power supply. I took the product to Sony service center here at Trivandrum M/s Madonna Electronics who refused to accept the product stating that it is unrepairable and not acceptable to them and it may be given to some local guys for repair. Why is that and then why do we have a Sony authorized rapair Center. Please let me have an answer or address this to the local service center as to why they refused to accept this product...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony - worst performance of cell n no features as specified

User
 meghana maurya on May 20, 2015
Sony, i thought is a good company.But it turned out to b nightmare when i took sony xperia c3. I bought the cell from bajaj electronics Hyderabad for 20000 bucks.now when i got d cell, d camera of diz cell specified as 8 mp but its looking like, its not even 0.3 Mp.I pay 20000 n stil i got diz kind of thing.When i went to bajaj electronics they told its a company stuff.n he cant replace it as d seal was broken dn....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Xperia C3 dual sim mobile is giving me constant trouble

User
 Rajeev Kumar on May 19, 2015
I had purchased a Sony Xperia C3 Dual Sim Phone on 08/02/2015 from Globalit Life Style Technology Store Pvt. Ltd. (Future Forward) Lajpat Nagar, New Delhi via Invoice No. SILJPT23286 and customer PO No. INSO521425. The phone is troubling me since last one month. It gets switched off, hangs, the voice cracks, the power button doesn't function properly and a lot more. I had visited your service centre at E- 17 Lajpat Nagar and got the 'software updated' as the service centre had prescribed. It's not even two days and the phone is troubling me again. I was speaking to one of my contacts in the evening...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - xperia c3- camera, hanging problem ,battery issue,bad charger quality

User
 Kritika Barar on May 19, 2015
I had buy this.phone on November 2014 from faridabad at that time phone is very good there is no issues but when it comes to three months phone is hanging so much screen got blacked and white sometime, after that there is big problem with camera quality, pixels got tored after taking pics. There is not even a single pic which is clear both back and front camera giving unclear pics even in good light.you sai that in dim light camera work good but it is not true phone.is.giving very unexpected pics quality. There is no battery backup in a single minute charging is reducing so that I can't take it...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Worst service from Aaradhya service centre regard mobile issue still not fixed

User
 milan patel191 on May 19, 2015
its been one month and 20 days, my mobile phone is still in your service center. i call, i message every day to aaradhya centre, i call to Mr. Bipin Rane, to ask current status of my mobile but no solution and no reply from their side. I am really frustrated with your service. NOW IF I WILL NOT GET EXTENDED WARRANTY (one month 20 days+ MOTHERBOARD replacement Warranty) ten i will take cash back of my mobile. Because you have changed each and every part of my mobile phone. and now it is too much. already i have submitted 3 times this complains in detail with all proof but still i did not get...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Phone ringer got damage & company not giving replacement of it

User
 Siddhartha Shobhan on May 19, 2015
Earlier i purchased Xperia Z2 but after using it for less than a week its battery got puffed so i had to returned it. After replacing it i bought xperia z3 on 20-02-2015, but after only 3 months, its ringer got burst & not giving proper sound, when i contacted sony service centre at R.N-Goel & Sons Pvt. Ltd. "523A, Ambedkar Road, Opp. Axis Bank, Ghaziabad-201001, Uttar Pradesh" +91-9650788880 they told me that it will be send to sony centre and will be open forcefully by tools like knife & some other tools like that and company doesn't have a policy to give new phone to customer in exchange of that....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Worst service from Aaradhya service centre regard mobile issue still not fixed

User
 milan patel191 on May 19, 2015
its been one month and 20 days, my mobile phone is still in aaradhya service center. i call, i message every day to aaradhya centre, i call to Mr. Bipin Rane, to ask current status of my mobile but no solution and no reply from their side. I am really frustrated with this service. NOW IF I WILL NOT GET EXTENDED WARRANTY (one month 20 days+ MOTHERBOARD replacement Warranty) then i will take cash back of my mobile. Because you have changed each and every part of my mobile phone. and now it is too much. already i have complained on this forum also with details and proof. but no reply from sony...
Complaint comments Read comments Complaint category Mobile Handsets

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