Sony India Customer Care

Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam
Chennai District
Tamil Nadu
India - 600034
Landmarks:Near Featherlight Showroom & Oxford Book Store

Customer Care Phone Numbers and Contacts

1800 103 7799
1800 3000 2800
+91 99 6793 9629
+91 90 2912 0629
Satisfactory Rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Sony India Customer Care related pictures (718)

Sony India Complaints & Reviews

Sony India — For service regarding and manufacturing defect

 Pranjal Agrawal on Feb 6, 2016
I have purchase a sony bravia (KDL42W900B) on 5/feb/2015 . I have facing a remote problem from 6 feb 2015.but Due to which you have changed my remote many times but still it is causing a problem sir this is to inform you that i am facing this problem from a long time and every time i complained my remote has been changed .this is also to inform you that it is causing a problem from the next day of purchase, which has become a cause of severe tension instead of entertainment. i have also talked to service center from which i have got the same previous response of changing the remote...
Complaint comments  Read comments Complaint category TVs

Sony India — Sony xperia z1/touch screen

 kumar.alok on Feb 6, 2016
I Alok kumar purchased sony xperia z1 from authorized sony store (Laxmi nagar New delhi) on April 2015. After two or three month i facing some problem with my mobile set, like hanging, touch pad not responsed properly, adaptor failure, software problem etc. Thats why i visited approx 3 or 4 times to authorized Sony service center for formatting and resolving touch pad issue.
Touch screen totally failed and stop working in month Jan 2016 and i visited again to service center, and i get my mobile set after 15 days on 23 Jan 2016 by replacing touch screen. But the replaced touch screen does...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony — Sony xperia z3 having many problem

 rehanfakir on Feb 6, 2016
I have bought Sony Xperia z3 .From the next day i have been suffering from this phone.the phone is unable to update on wifi. whenever i update the phone, its operating system gets corrupted. Many times its not even capable of downloading the new update. Now i m tired of visiting your service centers.I have visited them almost 6-7 times .Now this phone giving me new trouble, its headphone port is not working.and also its unable to install the apps like instagram as well as many apps like gmail.Most of the times all apps gets automatically stop and get corrupted . please help me my phone is in warranty....
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Sony Bravia LCD TV (Model number: KLV-40W450A IN5) on Feb 6, 2016
​I purchased ​​Sony Bravia ​LCD ​TV (Model number: KLV-40W450A IN5) on 14-June-2009 for 1, 04, 000.00 INR (Bill attached).
There was a problem with the TV & a complaint was done for the same on 13-Dec-2015 (ID No: 29592878). For repair, Sony gave an estimate of 15930.00 INR on 18-Dec-2015. This was on a very high side but with no choice, we agreed to pay that amount. But the problem doesn't end here. Person who came to repair the TV took the TV along with him & since then we have received two revised estimates:
- 2nd estimate on 54202.00 on 02-Jan-2016
- 3rd estimate...
Complaint comments  Read comments Complaint category TVs

Sony India — Parts not available within 5 years of purchase

 bikash1976 on Feb 6, 2016
I purchased a TV Model No KDL-40EX710IN5 from Dubai in the year 2011, last week this TV started giving some problem (e.i – Picture was going off in HDMI and AV mode) i called in your toll free No and registered the complain and from your call centre it was forwarded to your authorised service centre C.P.Enterprise and was informed that they will visit in 24hrs and I have to pay a servicing charge of RS 750 after knowing my TV model no. I received a call next day and the person asked me about the problem and asked me to bring the TV to their service centre. Next day I took it to their centre and...
Complaint comments  Read comments Complaint category TVs

Sony India — Mobile Software Issue

 goldyrashi on Feb 5, 2016
Hi i purchase a mobile in July-2015. when i start using the phone then i checked that my phone memory is going to full because i load some apps . but when i moved the apps in memory card then i checked that memory card apps is hide its not showing in the mobile. i think that might be memory card not supporting . then i purchased new memory card again same issue i found . after 2 days i went to the mobile shop pooja world from where i bought the mobile phone. he said that pls contact Sony customer care. but unfotunetly i got transfer to kolkota then i went to Sony service center. they said this is...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Dvd home theatre system dav - dz850 kw

 Mahashweta Sehgal on Feb 4, 2016
DVD Home Theatre not working. Complaint lodged on 01 Feb 2016 on toll free number provided. No action taken so far despite several reminders. Complaint number is 030483328....
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — About 46" bravia nx810 series 3d hdtv

 Sachin Kurle on Jan 30, 2016
I had issue with my 46 inch sony bravia tv bought in US in 2011. Obviously I did not had my warranty on. But my complaint for repair was taken by Sony customer service 14 jan and was routed to metal tech andheri mumbai service center. Initially when they analysed issue, they conveyed, motherboard need to be replaced and had to be ordered with expense around RS11246. Now they coming back and giving me an offer of new tv with 25 % off as they are not getting board now. This is not acceptable solutions for me and I am completely disappointed that sony could not get hold of 4 year old brand tv parts....
Complaint comments  Read comments Complaint category TVs

Sony India — Service done by non technical person

 rajes kanna on Jan 30, 2016

I have bought a SONY LCD Model no KDL-32W670A on 04.06.2015.During the recent floods in Chennai on 2nd Dec 2015 my TV got affected after the water receded I noticed water droplet inside the TV. I immediately placed a complaint with the customer care on 08.12.2015 which complaint no 294493174.The call was forwarded to Chennai region. I informed them that the TV was affected during Flood Mr.Vijayan visited my premises on 12.12.2015 as soon as he visited he told that I cannot avail any warranty on this TV as it was purchased in Qatar. Then I showed the warranty card & other details...
Complaint comments  Read comments Complaint category TVs

Sony India — Not return my phone

 Sourav Jadhav on Jan 28, 2016
13 jan 2016 I submit my sony xperia m4 dual aqua in KPS services Kolhapur .when I contact the service center, he says your device is pending for few parts so he did not get fix date to return my device, he say your device is submited in pune sony care for reparing & he dose not tell about return date of my device so please help me to return my device in 2 days my job no.W116011302229 my name is pratik jadhav....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Sony India — Faulty mobile phone

 shailsc on Jan 28, 2016
I am Shailendra Chauhan, I Recently Purchased Sony xperia z3 from Flipkart .
The Item does not function properly . In a last 9-10 Months I have surrendered it in Sony service center 3 Times .

First Time speaker was not working properly and second time Wi-Fi single was not getting so they just changed PCB .
Now this is 3rd time and I am getting the network problem and the same part Changed again.

I am chasing the Sony support for the resolution From Jan. 11 to till date every time they told me that we will solve your problem with in 48 Hours. At the end...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Sony TV — Offer not provided

 chamal80 on Jan 27, 2016
Dear Manager,

At the time of tv booking on pongal offer the executive has committed sony power bank they me book the order on 14/01/2016

After verification they have come and delivered the TV @ my home but the offer sony power bank not given .

We asked to the executive Mr Senthil Kumar His mobile number 8124167141 but they denied the offer finished.

But we check outside still the offer available for the sony TV

Kindly help to get the offer what they have committed.

Complaint comments  Read comments Complaint category TVs

Sony India — Defect in my sony bravia led w 32 kdl 670a

 Raj Dev Tripathi on Jan 26, 2016
I purchased this full HD LED smart tv in Oct.2013, but when I try to view any movie from my pen drive, tv gets hanged and do not support and play the movie, whereas at the time of purchase I was assured that this model supports all formats of videos / movies. Even the manual provided with my tv also enlist almost all formats of videos. I made several complaints to customer care but my problem could not be resolved. The customer care officials are now saying that this model supports only few particular formats of videos only. But in spite of all efforts I am unable to enjoy videos through my pen...
Complaint comments  Read comments Complaint category TVs

Sony India — Mobile repair time delayed

 rairajnish219 on Jan 26, 2016
Dear Team
We have submit our product sony experia m4 aqua on dated 06.01.2016.but till now we have not received our device, When we complaint, Executive tell us for one week .We have not received any proper reply from your side .We have submitted our product at NRI Electronic centre Shop no4 FS Plaza near Vijaya Bank Greater Noida.Gautam Buddha Nagar
SI.16010604323 Do need full and reply as soon as possible
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Mobile repair

 naagar on Jan 26, 2016
My mobile sony expiria is repairing on vardhmaan serv, ice in firozabad,
but my phone has not yet been please provide me my mobile.
Model no - D2502,
Job no - W116011700202
vardhman electronics
1/66, suhag nagar, firozabad - 283203
ph - 05612-230388...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Xperia mobiles, poor quality and worst service providing

 Phanikumar mandava on Jan 25, 2016
I purchased Xperia C3 mobile. I am facing camera problem and called to customer care they told me to go service center, I went their simply they are telling that software was not supporting for camera their was no alternative they r telling. Please don't purchase any Sony mobile. If u guys purchase Sony mobiles it just like China sets. Basically I am fan of Sony movies then also I decide to tell this. Please lesson my words....
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — Sony vaio sf 14212 sn

 Shatabdi Mukherjee on Jan 23, 2016
I had procured Sony Vaio lap top, model name:SVF14212SNW IN5 & ST. No:0011252 dated on 25/11/2015 along with 2 years extended warranty. But sir, when i was step down at your authorized service center at Indiranagar, Bengaluru, they told me that the extended warranty is not update so they can't service the lap top. After that i immidate come to my retailer & inform that the retailer had already taken Rs 999/- & have me the cash memo. Retailer told mePl wait they soon uploaded. But till data I have not get the result. My retailer Cas Computers, Tinsukia, Assam (mail & pan:ACAPB4139P,...
Complaint comments  Read comments Complaint category Insurance

Sony India — Phone replaced three times but still problem persist and phone is with service centre from last 2 month

 Siddhartha Shobhan on Jan 22, 2016
1) I purchased Xperia Z2 from Anjul Impex, 523-A, Ambedkar Road, Opp-Axis Bank, Ghaziabad (U.P).

2) I got warranty of one year on the same but after using it for less than a week its battery got puffed. So Sony service centre Ghaziabad replaced my handset with Xperia Z3 (IMEI No. 355098062641316) 20.02.2015 dated (Copy enclosed of Bill) on dated 20.02.2015, but after using it only 3 months, its ringer got burst & not gave proper sound, when i contacted Sony service centre at R.N-Goel & Sons Pvt. Ltd. "523A, Ambedkar Road, Opp. Axis Bank, Ghaziabad-201001, Uttar Pradesh" +91-9650788880...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Sony India — Faulty sony xperia c4

 sushant ingale on Jan 20, 2016
I bought a sony xperia c4 black 2hrs back frm CROMA store at lower parel phoenix mall..cant believe it when i call someone or recieve call the screen disappears
Cant dc the call as well..even if i press the lock button & try to unlock it..nothing happns..finally whn i plug it for charging the screen appears & when i unplug it the screen appears & phone is normal...need help in urgency...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Company not repairing mobile instead saying to buy new one

 shivi174 on Jan 20, 2016

I brought sony xperia Z ultra in month of FEB 2015. Since i bought it was having some hanging issue, but thinking it might me normal android bug i ignored. similar happened in month of october while i was on leave watching TV, so i kept my phone aside for a while and when i again took my phone back it was not responding to touch. to my surprise when i thoroughly inspected my phone it has got some cracks. i searched it on google and found world wide users have experienced it.

so i contacted customer support in pune. they took my phone and told me below different...
Complaint comments  Read comments Complaint category Mobile Handsets

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