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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony Mobile - Cheap substandard China mobiles at premium rates

User
 Shubham Shree on Jan 26, 2015
I had purchased my SONY Xperia L for Rs. 16000/- from Flipkart little over a year ago. In just 13 months, it stopped working ... started getting heated up ... its Camera stopped working ...its battery started draining ...I gave it to their Service Centre (Borivli-West). They charged me Rs 350/- and did not do anything ! Neither solved any of the problems ...!! Then on my request they just reset the mobile ...but was of no use ... all problems continued ...I changed to a new battery ... that also started draining !! There is NO provision for OTG connection ... so much so, in this (so called Android...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - regarding replacement of my new set

User
 Y kumar on Jan 26, 2015
Dear sir, I purchased "sony xperia M2 dual" on 3rd of January 2015.. The very next day I had to submit it at your service centre as its slim slot-1 was not working.. I was assured that it will be replaced within next 3 working days.. But unfortunately nothing like this happened till today.. This is really not expected from such a renowned company like yours.. I am very much disappointed with whatever happened with me.. Kindly take immediate actions as I cannot bear anymore.. thanks Mrs. Sunita Sharma...
Complaint comments Read comments [1] Complaint category Appliances

Sony India - Problem with LED TV panel

User
 Rohit Sawan on Jan 26, 2015
Hello, I have bought a Sony TV, model KDL-40NX720, about 4 hrs back and now the TV is not functioning properly. On complaining to the Service Center, I am informed that the panel is not working and needs to be replaced. The cost of replacing the panel is about Rs.28, 000/-. This is atrocious as we pay a premium to buy Sony product and then it does not give customer satisfaction. I request you to raise this with relevant authorities and help to get this set replaced. My contact details are: Name: Rohit Sawan Mob: 99206 09440 Thanks....
Complaint comments Read comments Complaint category TVs

Sony Mobiles - Xperia Z3 compact -Self cracking display Issue

User
 Sajith Mohan on Jan 26, 2015
Today I had the worst experience of my life and the saddest part is that I had it from Sony which I believed to be the Best in quality and service. I purchased a new Xperia Z3 compact which is considered to be one of the best (Flagship) phone from Sony available in the market today. The new Z3 compact is nothing less than a piece of crap from my experience(Make of the phone). Any cheapest Chinese or Korean phone available today in the market is 10 times stronger and reliable than the flagship phone Z3 compact. I purchased this new Z3 compact on 14/12 2014. In just one week I noticed a crack...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Non functioning of phone

User
 shaivya on Jan 25, 2015
HELLO, I purchased a SONY EXPERIA E1 DUAL in August, 2014 in Agra, Uttar Pradesh. After a few months of its use, The Phone Developed a Problem of Turning Off and On all by itself. Initially, I considered it a problem of Excessive Memory Storage, But, Even Though I reduced some, the Problem remained. Yesterday, On 24-01-2015, as I Completed Charging my Phone, It suddenly Switched of, As I tried to Turn It On, It Made a Weird Sound And Turned off Again! To my Surprise, the Phone Started Turning off and on Again And Again And Any Further Operation is Stopped. I, Therefore, Request You to Look...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - replacement of phone/money.

User
 ankitsharma1992 on Jan 25, 2015
i visited many times of your service centre in faridabad at sai electronics.5c/12 bp nit railway road faridabad haryana. but still phone is not working properly.kindly provide me help as soon as possible with regards ankit sharma 9654240404....
Complaint comments Read comments [1] Complaint category Society & Culture

Sony Bravia - improper service of tv

User
 bkrishnareddy on Jan 24, 2015
We brought a tv(sony bravia)in 2011 it has complited 5 years but there was a repair for two times, now again it gave a trouble so we contacted near by sony showroom, service man checked every thing there was a problem with picture tube and that costs 12000/-, as it is a branded company we brought that but that not even giving a good service.what should we do now?...
Complaint comments Read comments [2] Complaint category Products & Services

Sony India - Hardware problem Sony Xperia Z3

User
 Shijoy Mathew on Jan 24, 2015
I bought a brand new Sony Xperia Z3 device by the first week of January. Unfortunately I am completely regret on it just after few days... (which I never expected from the brand Sony) A kind of rattling sound is hearing from my device just before 10 days onward whenever I shake the device and I don't have any idea what the hell it is. It's just like a loose contact near to the front side of SONY logo. It's very very disappointing and embarrassing experience even after I paid for the top model in the market... I contact the toll free number and customer care office after investing my further time...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Worst Service of sony & trying to grab money

User
 Er Dastagir Shaikh on Jan 23, 2015
Date:23.1.2015:- Referring to my sony C3 handset problem I would like to bring your kindattention to my problem. I purchased sony C3 1.5 months before. When I took handsetSim was been put by seller into my cell by his own hands. Later it was showingnetwork continuously. But 4days before when I was trying to remove my sim itwas not removing and the tray was stuck. I went to your authorized servicecentre at Pimpri Chaitanya Electronics, Ticket ID15011904931 date-19Jan, 2015.There was saying that just my tray is stuck & pl remove it. But I was beingasked to pay 170rs for a small service of sony....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Xperia Z1 has a self cracking screen

User
 Ramani Ramasubramaniyan on Jan 23, 2015
Hi to everyone. I am Ramasubramaniyan and I bought my Sony Xperia Z1 on Juy 2014 in SonyCenter ( Anna Nagar) and I am using it for the past 6 months and I am totally satisfied by its performance. Before few days (jan'15) I just used my phone and kept it in front of me on the table and working in my computer and after sometime I took my phone for checking for notifications, but I am totally Shocked as I can see a Self crack formed inside my phone's screen and it is not felt on the top but it is visible at the inner layer of my screen and my touch totally stopped working. But I am quite confident...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Fradulent Service Provided by Authorized Service Center of Sony

User
 rpdash on Jan 23, 2015
Dear Sir, I have to inform you that the service provided by Authorized Service center of Sony which is addressed at ID Market, Nayapalli, Bhubaneswar(0674-3203175) is very poor and fradulent in nature.I had bought sony xperia E3 dual 3 months before from sony center.My phone accidentally put into water on 18th jan 2015 just 30 secs and i was given it to service center on 20 th jan, they inform me on 21st jan that the phone has been dead and due that display and motherboard has totally damaged. The service center told me that the repairing charge will be around Rs 10000/-(Mother board & Display). So...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - money taken by the authorized dealer in the name of new battery replacement

User
 roopa.N on Jan 23, 2015
As citied above i placed an order with the sony authorized dealer on paying amount. But nobody has turned up to inform us about the order placed on being asked they say they will inform us. This is being continued. now im not even able to buy it with other dealers since i have already invested money with these people. So i request for atleast my amount to be refunded and its very embarassing they are cheating the customers....
Complaint comments Read comments Complaint category Products & Services

Sony India - Complaint against concerned service center

User
 madan9793 on Jan 23, 2015
TO SONY INDIA PVT LTD I Mr. Madan Lal, submitted my laptop on 22.11.14 (Model no. VPCEB16FG/B, Serial no. 7001627, Job no. J42938903) in PRANANK ELECTRONICS, KPHB Colony, Kukatpally, Hyderabad - 500072, due to auto shutdown majorly. This laptop was returned on 25.11.14. when I checked the laptop, I found that the fan was making noise, which was not before.Taking this problem to the concerned service center to meet the technician, I was told that the technician who handled my laptop before, was not available at that time and this happened with me several times. On 19.01.2015, I met the manager...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - Mobile handset not working ,behaving irratically

User
 bhuto on Jan 23, 2015
I have purchase a sony mobile Experia dual E1 on 19.05.2014 .It was 1 year warranty .It first problem on 12.01.2015 than I deposited in authorised service centre at techno plaza at garia, 700084 phone-24367363.They were solve mobile hardware and software problem on 1 week and return my phone .BUT I big confused when I meeting our office staff automaticaly switch stop and do not open this phone .It is lose my prestige in our office . I dont know what is the problem ?, because I am not a technician. I think sony is the bigest company in the world and good reputation of all category man and women of...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Greviance against my New Xperia Z2//Darsheen Daulat-SERVICE JOB SHEET(W115011605126)

User
 darsheendaulat on Jan 22, 2015
Dear Team, Greetings of the day..!! In reference to the captioned phone please note that i bought my new phone as on 9-Jan-2015, and i got an concern from my friend on 13-Jan-2015 where in i got to know that the phone is BULDGE from left end bottom corner where in the aluminium body is popped out, being a very minor difference i couldn't judge at the first instance, However as the phone ranges to 35000 i raised my complaint on toll free number, and was been said to visit the service station. I visited the service station as on 16-Jan-1015 but it was closed however i generated the Ticket ID(15011605126)...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Sony Bravia LED TV repeated compliant

User
 shantanu prakash on Jan 22, 2015
Hi, I have a Sony Bravia TV, which I bought in 29th sept-2013. This TV has merely completed one year and 4 months.In this duration my TV went dead twice and the same component (Main Board) was faulty on both the occasion. Last time it took more than 20 days to repair it and for repair I had to call almost everyday to get it done. After the first repair my TV is dead again, now the service team has conveyed me that I will have to pay 5880rs for the repair. It is only 3 months 15 days after which this same component is faulty again. I am worried that if this is the durability of the component...
Complaint comments Read comments Complaint category TVs

Sony India - WE DID NOT GET THE DELIVERY

User
 shanth kumar.a on Jan 22, 2015
THERE WAS AN AD ON SO SONY XPERIA ZR FOR END OF YEAR SALES FROM THE COMPANY FOR DISCOUNT-BANGLORE AS THEY TOLD WE PAID MONEY TO DEALER NAME-SRIKANTH N BRANCH-PARVATI NAGAR, BELLARY BANK-AXIS BANK ACCOUNT NUMBER-913010050922152 AFTER THAT WE GOT A CONFIRMATION MESSAGE AND THEY TOLD WE WILL RECIEVE THE DELIVERY IN 3DAYS AND IT HAS BEEN 15DAYS WE DID NOT RECIEVE THE DELIVERY AND NOT EVEN A MESSAGE FROM THEIR SIDE AND IF WE CALL THEY ARE NOT RECIEVING IT.PLEASE HELP US WITH THIS ISSUE THANK YOU...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - sony xperia z1 anti shatter film

User
 Raj Hariyani on Jan 21, 2015
I have buy sony experia z1 before 1 month only few day there was too much scratch on my screen. Than I went to sony customers care to solve my broblem. But they reply we cant do any thing u have to go any mobile shop and solve your problem. They can change anti shutter film to remove scratch but they do nothing. With in worrenty period they cant solved my problem. Plz. Help me...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Sony India - HANDSET

User
 hari chaudhary on Jan 21, 2015
HELLO MY NAME IS Hari Chaudhary MY PHONE NUMBER :- 9725 21 1771 and I had purchased the Sony xperia C3mobile .even In My House we used All Sony’s Products, but last week my phone was dead due to water damged, it means not working and it was fully dead, my phone is under of Warranty so i had submitted that mobile on 19/01/2015 at Sony care center which is situated at Prahladnagar Barnch, Ahmedabad, Gujarat p and its named as Sunrise care solution. But they told me it not repaird because of water damage, even they are taking 113 Rs for rpair charge.. In this case what I can do.i do not have any...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Storage Problem

User
 V.K. Daksh on Jan 21, 2015
Sir, I Have a Sony XPERIA E3 . In this MObile i am facing a big Problem i can't store my data in SD Card When i am Receiving any data of other source and phon memory is not free of receiv any data and hang problem i Have scaned and formate also but my problem is still. Kindly Resolve My Problem My Contact No-+919756763330, +918532007225...
Complaint comments Read comments [1] Complaint category Mobile Handsets

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