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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - regarding my broken glass of sony xperia M2

User
 Anamika Yadava on Jul 28, 2014
Hi, I broke my sony xperia M2 dual on July 4th 2014. It's 28th of July and I have not received a single detail about my phone. I have given my phone to get repaired in Ramphal Chowk Sony service center. You can pull out my details with my phone number i.e. 9711342503. Since then day I gave my phone to them they have been very lenient about it. for the first 15 days there was no update about my phone. They were not responding to my calls. Once they did they spoke to me rudely. Sony itself is a big brand name and with such pathetic service given by negligent people are ruining its reputation....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Xperia E1 D2005 Not-Working

User
 kumarnangle@gmail.com on Jul 28, 2014
I Have Bought Sony Xperia E1 D2005 on May 2014.Sice Then It keeps on Restarting again and again either i'm Receiving a call r at any stage.Now its Just Stopped Working. Each time when i'm Trying to Switch it On.It Just Keeps on Moving in a Loop only Vibrates and Not Giving any Display. within the Period of Three Months its Giving so Much Problems Then How Can Somebody Trust on This Product.So i Request you to Kindly Replace the Handset....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - DEFAULT IN MOBILE MODEL T2

User
 knayyar on Jul 27, 2014
I am extremely sorry to say that I had lodge a complaint against my mobile model T2 this mobile has been send to ypur service centre 15 days ago but still not rectified and no proper reply from your service centre . I was told that the motherboard o//f my T2 mobile is faulty and has to be changed.I would request you to kindly replace my set as it was purchased on 28/05/2014 and the mother board is faulty so kindly replace my mobile set....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Xperia Z1 Compact Accidental Damage Protection not fulfilled by Sony Service Centre

User
 Chirag Vithal Perla on Jul 27, 2014
Bought a Sony Xperia Z1 Compact on 2nd April, 2014 ...Had all flaps covered when it accidentally came in contact of water. Still water managed to enter the device. When I went to the Sony Authorized Service centre in my area, Mumbai, they told that I cannot claim my Accidental Damage Protection. Even after I requested many times to log the incident under Accidental Damage Protection, they refused to log it under Accidental Damage Protection... What is the use of providing Accidental Damage Protection while purchasing the phone then? My Ticket ID and Phone's Job ID for your reference: Ticket...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - mobile work nahi kar raha warranty m hia phn

User
 rohu123123 on Jul 26, 2014
mera mobile xperia z work nahi kar raha due to software issue mobile warranty me hia but servce ceter wale usse out of warranty bata arhe hia scratch ke wajh se . phn repair bhi nah hota . is condition m mera phn thk na kar rahe na replace kar rahe hia iski cost 33000 plz help me...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - couldnt answer properly

User
 hinal Patel on Jul 26, 2014
Hi, Need a help. I have Sony Xperia c less then one year. And the display of the phone was cracked but the touch is working. So I went to Sony center in vidhya nagar, they not even see the phone properly and say that it's cost of 9000. And not give me proper answer. I don't think that it's cost is that much high... Please guide me properly... Email me on sweet16.hinal@gmail.com...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Xperia Z not recognizing my charger or usb

User
 anumyd on Jul 26, 2014
I purchased Sony Xperia Z on 10th Feb 2014 and now the mobile is not recognizing my charger and usb. I went to sony authorized show room near yelahanka bangalore and they told me that it cannot be repaired and I have to pay 50% of the amount for replacing the same, that to in the warranty period and less than 5 months. They are not ready to check it also, I believe this is obviously a defective piece, Please rectify Anu P anumyd@gmail.com...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Cybershot not working properly

User
 rakeshbhaipiu on Jul 26, 2014
Dear Sir, This is to inform to you that my digital camera Model:DSC W630 is not working properly so I have contact to your surat, Gujarat Centre but they can not able to service the same hence I wanted to send to your NEW DELHI centre for further checking.Kindly do needful in this regards.I am sending the same to you within 2 to 3 working days.I also talk to your Toll free number today. Regards, PATEL RAKESHBHAI NAGINBHAI. 9099938730...
Complaint comments Read comments Complaint category Unauthorized charges

Sony India - Bluetooth and Wifi not working and phone hangs simuntaneously.

User
 619deepak on Jul 26, 2014
sir, i have bought sony xperia c a few months back in November.it started troubling.it hanged simultaneously .I visited an authorised service centre SREE BALAJI ELECTRONICS, 1-1-214/A, ANDHRABANK LANE, CHIKKADPALLY, HYDERABAD. a job sheet was given with number - w114063002091 and mobile IMEI no-356534054603798. service men said problem is of mother board and would be replaced within a week .the next visit he said the board is bent and my claim for sony warranty is not acceptable . i request u to solve my problem and get my board replaced as soon as possible mobile no-7799665225 9492843078...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - SONY XPERIA ST27i

User
 Puneet Khullar on Jul 26, 2014
Dear Sir/Madam, Please note that i had given my Sony Xperia ST27i phone on 5th July, Job No.W114070502962, to your authorised service centre, Service Point at District Centre, Janakpuri, Delhi-58. I was told that the phone could not be repaired and shall have be to replaced at a cost of Rs.6247/- and shall take 7 days for the same. i agreed and paid Rs.500/ as advance for the same.Please note that till now i have not received the cell and every time i call up i am given next weeks date. Noe the new date is next week Wednesday 30th July. Please note that i am really fed up with this Sony Mobile...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Harddisk Problem in vaio laptop

User
 nikhil gampawar on Jul 26, 2014
I have the Sony laptop but it having some hard disk problem last 4 months. By diagnosing the error, hard disk creates some voice on booting time. also having hang problem is there. the some specification of my laptop as below. Laptop Model No- SONY VAIO f-15213. SR NO- *54580110 0009801*...
Complaint comments Read comments Complaint category Universities

Sony India - sudden death (DEAD)

User
 loverboysumit on Jul 26, 2014
Hi, I am having a Sony Xperia C mobile. Overall quality and performance of this mobile is good, and I am satisfied with it, except the concern of sudden death. It suddenly gets switched off anytime and does not gets On. I have also visited the Sony Service Center 5 times, but still the problem persists. The Service Center executive make the problem gone just for sometime. After a couple of weeks it again creates the same trouble. The date of purchase of this mobile is "2nd Of March, 2014". Its just about 4 months only after purchasing and it has been submitted in service center several times, I...
Complaint comments Read comments Complaint category Mobile Handsets

Sony Xperia - no response

User
 satyamg on Jul 26, 2014
i submitted my mobile on date 2nd july but sum technically problem approvel is rejected on date is 5th. again i submitted my id proof on date 9th july till 9th of july to 24th of july no action perform to nri service center ghajiyabad, xperia center.. regarding to this totaly make fool to public... and this center not send approvel to the main deaartment till 9th july to 24 july......
Complaint comments Read comments Complaint category Mobile Service Providers

Sony Mobile - bad service and selling of faulty handsets

User
 saten11 on Jul 25, 2014
I purchased a Sony mobile. It started giving problem from the day I purchased it. It was submitted to service centre several times after few days of purchasing. This means the mobile was having some manufacturing defects and needs to be replaced for which I asked them continuously but they never paid attention to it. The service centre employees never replaced the mobile and always repaired it for temporary use. As result the mobile failed to work properly and remained in service centre for most of the time when it was in warranty period. Now when the warranty period expired, the service centre...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Bad Product

User
 Tedwin Thomas on Jul 24, 2014
SIR, I HAVE PURCHASED SONY VAIO E SREIES LAPTOP 15126CN/BLACK ON 18/02/13 FROM Sony Exclusive.. After 10 (19/12/13) months my display automaticaly get damaged..i dont know how it happnd...i get it to the sony service center and they told display need to change they changed display (with in warranty Period) but i didnt get any warranty claim..they told me some reasons it cannot get warranty or something (really i didnt understand it)..i fully paid the display amount...After that (4 & half month) (29/04/2014)Again display is not working..get it to the service center and they told display and...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - Sony FS700 viewfinder rainbow color aberration

User
 Srikanth Sh on Jul 24, 2014
I am extremely distressed with the support given by Sony India. I purchased the FS 700 in September 2013. When I tested the camera and verbally told you that the viewfinder extender tube had a problem, you promised to solve the issue within a month. In good faith and with a lot of patience and subsequent verbal and email reminders, I have waited for you to keep up your promise. I am unable to use the equipment as promised by you and sony India, till now. All my clients using the same has the issue in judging the colors as the rainbow color aberration is really distracting, inspite of complaining...
Complaint comments Read comments Complaint category Digital Cameras

Sony India - DEMO not done

User
 vroon on Jul 24, 2014
Dear Sony Team, This is to apprise you i bought Sony Home Audio System Shake 66 D. I registered this Demo request on 20th asked me to wait 2 days. then i again called customer care of SONY they stated there is no such request noted they again noted the request with request no 20114989. Representative visited on 23-07-2014. the guy was not trained for this model to give the demo. he asked to wait or contact SONY INDIA to arrange visit from their end for this new model DEMO. I Spent 66000 for this product i am not getting DEMO even, i don't know what will happen if opt for after sale service. Thanks,...
Complaint comments Read comments [2] Complaint category TVs

Sony India - I gave new phone to sony service center, in replacement they gave me old scratched phone

User
 Faheem Chishti on Jul 23, 2014
Sony Service People Cheated me . Just today on 23rd July 2014 i received my replacement phone Sony Xperia Z1. My new phone was not working fine becz it had some Sim network problem. Network was not working on the phone. Some how Sony service centre guys took the phone n told me u will get n new fresh phone. So after waiting for more than a week today i received the phone. But i was shocked after seeing the phone is in poor condition, full of scratches n power key totally worst. Both sides of Xperia Z1 are with scratches. I want my new phone. I gave my new phone to sony people in response they gave...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - A truly bad service

User
 Jainam Shroff on Jul 23, 2014
I have sony xperia z1 and have replaced it 7 times for somewhat reasons, such as display problem, physical damage and i want to know that.ARE WE SPENDING SUCH A HIGH AMOUNT FOR THIS SERVICE?.my mobile handset is in service centre right now also...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Complain against Customer Care Center, Lajpat Nagar, Delhi - Sony Xperia ZL, Model Number C6502

User
 Lovey Bhatnagar on Jul 23, 2014
I Akhil Kumar, using Sony Xperia since 2012 and recently I upgraded to Xperia ZL from Neo V on 12th February 2014. As my set is under guaranty period and it was accidentally damaged so I visited Sony Authorised Service Center, Lajpat Nagar, New Delhi, after more than 15 days I didn't get any positive response neither from company nor from Service Center. The worst thing is the Service Center has wrong phone number is on its Service Job Sheet, either its always busy or its wrong number, and the numbers are 46502595 and 9999999999 and the address is Technocare Solutions Pvt. Ltd, , E 17, Ground...
Complaint comments Read comments Complaint category Mobile Handsets

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