Sony India Customer Care

Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
+91 99 6793 9629
Satisfactory Rating
1%
Complaints
4579
Resolved
17
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Sony India Complaints & Reviews

Sony India - Not getting response by the sony company

User
 Vardaan Kapoor on Sep 3, 2015
I have purchased Sony xperia z ultra about 3-4 months before and i have visited sony service center in varanasi, uttar pradesh branch and not getting a satisfactory response by the company. sony xperia z ultra screen is broken by an accident and i have made complain but the mechanics in the service center are not giving a clear suggestion. i am suffering from last one month with this problem and not getting a solution. please i want a quick response by the company as i have suffered a lot. hope i will get a quick reply soon. thankyou Gulshan Kapoor Varanasi, U.P. ph: 9335663617...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - After a continues fallow up we are unable to get Our TV repaired. It’s almost 1 month Today

User
 alok.nshm21@gmail.com on Sep 3, 2015
We have a LCD TV, which we were purchased on 26/01/2012, three year back. And suddenly on dated 11/08/2015 the video visibility goes out from the TV, we contact your good self and ask for assistance on Dated. 13/08/2015, and your customer care representative suggests that yours TV mechanic will visit to us in between 2 days. But your Mechanic will give us a visit on dated 17/08/2015, and he told the Panel got damaged, but how he fails to Ans . He said its happens usually. we got into shocked that we have spend a big amount to purchase this TV and only in between the panel got problem how this happens...
Complaint comments Read comments Complaint category TVs

Sony India - Mental torture from authorised customer service provider- krish electronics mumbai malad east.

User
 pallavi54 on Sep 3, 2015
Date- 19 august 2015 1st- service id # 15081900100 my phone use to get switched off due to over heating of the handset. even while just browsing on YouTube the set use to get terribly heated. I complained it to the service centre( krish electronics mumbai malad east.) and submitted my handset. I was told I would receive a call in the evening on the same day regarding what is the issue. if its a software problem or a hardware problem. I didn't receive any call from them. next day i called them to check the status at that they infirmed me the set was ready for collection n they have just updated...
Complaint comments Read comments Complaint category Mobile Handsets

Sony - Fraudulent Product

User
 Nishank Jayaswal on Sep 3, 2015
This is regarding an item i purchased last month from Flipkart and which turned out to be fake. The Order id is - OD303156375458457600 and the item purchased was a SONY powerbank of 10000 mah capacity from the seller "Auraa". The order was received nearly a month ago but the powerbank has not been holding charge since then. Encountering this problem i had to take it to a Sony service centre for resolving the problem. On inspecting the product they discovered that the powerbank was not only fake but also was an example of a high level of fraudulence. The circuit of the product contained a small...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Damaged TV not replace within the time

User
 177 on Sep 3, 2015
I purchased a LED SONY Bravia TV. Now found a scratches mark on TV screen & a unwanted a little bit light coming in that small span. My tv at the moment has within the warranty period. contact ten days back on 24.08.15. with sony customer care, next day service engineer visit my place & after that no response coming in 9 days. i am contact 6 to 7 times but they are no response, their voice is very nice "call back shortly". They are just cheating with me. pl. help. Complaint no. 27195780 Thanks with regards, Somnath chatterjee ph.no. 9433168139...
Complaint comments Read comments Complaint category TVs

Sony India - Wrong Delivery Address

User
 Arthi manivannan on Sep 3, 2015
Hi, please help me out, I have placed an order for a Sony TV with an incorrect delivery address, when I m writing to care@paytm I m not getting any fruitful results, they keep on saying that the address can't be changed. Order no:1195540108...
Complaint comments Read comments Complaint category TVs

Sony India - Unethical behaviour of tv

User
 Manjinder Saini on Sep 2, 2015
I have a sony tv model no.32ex330. before a month it is stop working. my complaint no is 027339153. now they are saying that the board which i have replaced and payd 7000 rs is again will change and i have to pay the money again although that board is in warrenty for three months. please look into my matter. i m second tired with my sony product....
Complaint comments Read comments Complaint category TVs

Sony India - Mother Board Not Available

User
 jinu_apple on Sep 2, 2015
I purchased Sony Bravia LCD KLV-40S550A in 2009. It was all perfect all these days but it suddenly switched off on its own and later didn't Start. Sony Authorised Service Centre Technician checked the unit and reported the problem in mother board. He told sorry sir the mother board for this model is not available. Sir this isn't fair at all. A company should keep the spare parts until 10 years from the date of launching of a model. I bought such an expensive LCD but it's totally waste now. Please look after this sir. Jinesh Jain Cell: 9676482842...
Complaint comments Read comments Complaint category TVs

Sony India - Fraud feature of Sony M4 Aqua

User
 chanchal wadhwani on Sep 2, 2015
I am chanchal wadhwani from Bhilai chhattisgarh. one month ago i purchased sony M4 aqua mobile from sony show room raipur worth Rs 19, 500. Sony M4 Aqua claims that it gives 13 Mp camera rear and 5 MP front but if your compare other sony mobile or samsung mobile there 8MP is far better than sony M4 Aqua. i have complaint to sony customer care so many times they say that there is setting problem in the mobile and i have corrected the setting accordingly. But the camera and picturequality is very poor. samsung's duos prime camera (10, 000RS) is far better than M4 Aqua. please help....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Unsatisfied with the Service given by the authorised Sony service centre

User
 Adrin Dsouza on Sep 2, 2015
I have bought a phone named as Sony Experia ZL 1.5 years back. And I am clearlu saying that I have taken a good care of the phone throughout my use with the phone. And all of a sudden a month back the phone starting switching off automatically even in the fully charged condition of the battery. The phone gets switched of without any reason and the phone could be used only when it is kept for charhing. And it could not be used by any other means. So by the next day I went a authorised sony service center, and told and discussed with the service centre people in detail about the problem in my phone....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - SONY TV ISSUE - frustrated since 2.5 months

User
 mohammadgs on Sep 1, 2015
Dear All, if you consider to buy sony product. please read my below email before you buy it specially sony TV. Also be ready to spend heavy replacement cost. They are asking me to pay Rs.15360 only after 8 months. I am still waiting for my TV panel to be replaced. Sony is just business minded and asking only for money without paying attention to customer satisfaction. THIS IS GENUINE EMAILS AND REPLIES WITHOUT ANY CHANGES. I AM REALLY FED UP WITH SONY TV. JUST WANT TO HIGHLIGHT THAT HOW SONY INDIA IS PATHETIC IN THEIR RESPONSE AND TOWARDS CUSTOMER. -------- Forwarded message ---------- From:...
Complaint comments Read comments Complaint category TVs

Sony India - Music stops suddenly in middle and starts again

User
 David Tizo on Aug 31, 2015
I am using android lollipop latest version. Even updated Sony Music app. But while hearing to songs.. A crackling sensation in song occurs and song stops abruptly. It is so annoying to see this. After it stops It starts again after 1-2 mins.. The cycle keeps on repeating. Till now I went to Sony customer care. In hitex hyderabad. They said there was a problem with headphones as they checked my head phones with another Sony mobile in their office. But it is not problem with headphones. Plz check on this...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Bravia LED 40" Display panel problem Model KDL40EX650

User
 Ajaz Mohammed on Aug 30, 2015
I have 40" LED sony bravia purchased @ 65000 INR which is now 2 years old . After 1 year of warranty suddenly display panel is showing black vertical lines on the screen, Sony engineer told to fix this its require new panel costing 22, 000 INR. Now After reviewing lot of websites and customer forum i found this is manufacturing defect as almost all televisions are facing same problem. Need consumer forum team help to get my faulty models fixed from Sony it is manufacturing defect....
Complaint comments Read comments [1] Complaint category TVs

Sony - Power bank not work

User
 thinakar on Aug 29, 2015
Sir, I am working in bhel, trichy.I am purches Sony 10400amh powerbank.bower bank full charge indication. but not charging my all phone.i am order 10400amh powerbank.delivery idam 10000amh power bank.pls change in power bank.or refound my money....
Complaint comments Read comments Complaint category Online Shopping

Sony India - Power bank

User
 Vijaydatta Talekar on Aug 30, 2015
I am order power bank Sony brand. Yesterday I checked it's not original sony branded power bank it's local brand.Mobile not charged correctly. I filling this company add.its frond . I want refund no exchange. dear team i want refund because you sended power bank is not original its duplicate copy. Request to you pl refend me & collect you duplicate power bank it is not chageing mobile proparly...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Sony service center adyar chennai is not responding and being irresponsible on the phone which i had given i for service.

User
 Abhilesh Babu on Aug 29, 2015
I have given my phone- Sony Xperia C3 Dual for service on August 10, 2015. The problem was- the side button (power button) was malfunctioning. Job No: W115081005592. Ticket ID: 15081005592. On 25th August 2015, when i enquired about my phone they had asked me to collect it saying it was ready. They made me wait for an hour and said that the phone was not repaired. They never informed me of closing my service. They were irresponsible and incompetent. They said they would return it by 29th August. They are not answering my calls properly. I would request the higher officials to take immediate action...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Witch one The BAD service

User
 CONSUMER ADVICE CENTER on Aug 28, 2015
I have Sony Mobile, Thats had probem. But Service Center not Good SErvice, ., So want 1- If they have Give me that old Hend set, Plz Give Extra 6, 12 month Extended Warrenty. Bcz After 3 months My warrenty period has been Expired..If That Handset again problem Then WHAT M I DOING ?... 2- Give me a new Handet, , 3- I want my money Return, Bcz, , I dont' Want Go with Sony. Witch one The BAD service Contact no- 06782-263888 Bls 0674-6551938 Bbsr 4 attachments — Scan and download...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - Fraudulent claims and warranty invalidated

User
 Karun Parashar on Aug 27, 2015
Complaint dated:26 aug, 2015 i bought an xperia z2 on 23 july from amazon.in, which i got replaced on 28 july because of its extensive heating.I got the replaced model on 2nd august. On 25th aug i captured some images at night and then my camera was totally fine. But when I removed my phone from charging on 26th, i found out that there were bubbles on camera and flash from inside which i thought would dry off within a day. But that didn't happen till the evening when i returned from office. So i called the customer care of xperia to make them aware of the situation, but to my surprise...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony X-peria M2 not yet received from customer care its about 2 months

User
 adotthree on Aug 27, 2015
I have purchased my Sony Xperia M2 in Nov 14, in June 15 it is started auto switching off again and again, 1 week it continues so we switch off the phone and keep memory card and both SIM out and again inserted both & started. SIM was not read by phone it display the message "insert SIM card" then we send the same to customer care on 1st July 2015. He checked the same and told that SIM card slot to be changed; but till now we have not get my phone back from customer care every time he said 1 week. It is about 2 month such a poor service by such a big brand. I never expect this. I am sorry to say...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Did not returned money as promised

User
 kabhishek078 on Aug 27, 2015
Sir As i complainted earlier regarding service issue of XPERIA Z3 compact I got a call from sony repair and replace department yesterday 26th august 2015 from Mr. SHRIVASTAVA for the return of my full amount against service issue after verification that my handset is under warrenty but somehow during transaction the transfer got reversed and from my account money got transferd on them forst they told me that send your mini statement so that they can reverse the transaction and than they said that tommarow for sure money going to transfered and now they were sayn that there account got blocked...
Complaint comments Read comments Complaint category Mobile Handsets

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