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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - for PS3 Service Visited your Sony Service Center Andheri West

User
 Hemang Pathak on May 4, 2015
Today Visited you Service center at Andheri West at 3pm for My PS3, believe me before sharing my experience I assure u that I will not use your Brand Sony products anymore and will share my experience to people I know or come across not to use your Sony products because after sales service is ridiculous not up too the standard of the Brand "SONY" During my visit to Ur Service Center because of the unavailability of the Technical person in the service center I was not attended & hared. If u won't to Know more Pls call me will share my experience ( Higher Management Person Only) Name...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Mobile set

User
 jatinkumarvimal on May 4, 2015
I had purchased Sony Xperia c on 20/9/14 worth Rs.16000 and from the 7th day of purchasing the I model there is a problem in my set regarding the screen, low battery backup and mainly the front camera 'and now I think that was my biggest mistake of life. there is a humble request please give some attention toward me or I have to take action in, consumer protection . I had visited to your soney center but ever time I am not satisfied from there work...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - POOR PRODUCT AND INVALID WARRANTY

User
 Jyoti Rekha Panda (Isha) on May 4, 2015
I have brought an sony mp3 player oon 27th Mar, 14. The mp3 player stopped working on mid April, 2014. After visiting sony care a few times, they told one day that the defect can't be handled and they provided me with another model mp3 player (i didn't like the new model) which warranty card was valid till June, 2015.The new mp3 player also stopped working during Jan, 15. I was so frustrated with all the problems with the model that i didn't visit Sony care till April, 15. But when I showed them the model they said that the defect can't be handled. And they said warranty was only till March as...
Complaint comments Read comments Complaint category Appliances

Sony India - Pathetic services of Sony service centre!

User
 Suyash Thukral on May 4, 2015
Dear Sir/Mam I bought your so called flagship model i.e. (Xperia Z3) and within 6 months of use the battery of my Z3 has swollen.(Didn't expect this from Sony's flagship model!) I visited at your authorised service centre located at Sec-12, Gurgaon, the way i was attended by the person there was not satisfactory, he said that he'll have to keep my handset for a week to solve the problem, I said ok and was expecting that he would give me a standby handset but he didn't and when i asked for it then he strictly said(No! I don't have one right now and come back after 2-3 days). Isnt this ridiculous! How...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Regarding delay in delivering replaced mobile

User
 safiahmed on May 4, 2015
Sir/Mam, My name is Mohommad Azeem, s/o Mohommad Raza resident of C-228/14 A, street no 10, chauhan bangar, new seelampur, Delhi- 110053. My mobile phone (Sony xperia dual E4) was having some serious problem from 7th day of purchase of my mobile. On 8th day i submitted that to Sony service center at connaught place. In initial check up they said your mobile would not be replaced as it crossed 7th day. And company's return policy lies with in 7th day. So i agreed to repair my handset but when technicians of that service center scrutinise my mobile thoroughly then they said to me it would be replacable...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Service Center Default

User
 Het Prajapati on May 3, 2015
I have sony xperia z phone. my phone stopped charging and when I take it to service center they said its motherboard is not working and hey charged me 800 and kept my phone in custody for 15 days. and after when i showed my phone to local repair person he repaired it and saying it was minor pin default. I want reimbursement for my loss at SONY service center....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Problem related to new Xperia E4g Dual

User
 ayan627 on May 3, 2015
I bought my new Xperia e4g. It's taking too much time to charge, it's taking near about 4hrs to reach 20%-100%. And also the camera quality is poor. The pictures sample shown on Sony website is not matching the pictures taken by me in auto scene recognition. The video quality is also not same & along with that keeping stabilizer on while shooting a video it's getting hazy & blurry so it's being too much problem. Over all i'm not getting the things i desired &paid for. Help me regarding the matter. -Ayan Das, 8013947801...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - problem during calls

User
 uma gol on May 2, 2015
I have purchased Sony experia t2 ultra. Phone is under warranty. There is problem in speaker and during call, i am not able to hear properly what other person speak. I have already sent twice to the authorized station for Repairing but the same problem uccer again.this is the third time.n i m not setisfied with this product so pls Solve my problem immediately.service id is 15050205713....
Complaint comments Read comments Complaint category Banks

Sony India - Mobile phone having repeated problem

User
 Riteshbpatel on May 2, 2015
I have purchased Sony experia z3 compact. Phone is under warranty. There is problem in speaker and during call, other person is not able to hear properly what I speak. I have already send phone once to the authorized station. It got returned after 15 days but problem is unresolved. I have again submitted my phone to the same repair station since more than 15 days now but I have not received my phone back. I am requesting for new phone but that they are not responding. Tired of pathetic service....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Sony Xperia M Black

User
 tarsemsingh2212 on May 1, 2015
Dear Sir, I have bought Sony Xpria M Black on dated 16.08.2015 from Infibeam.com Invoice no DT-1408162081002. After few month it occurred a problem of speaker & side volume button. i used to speaker on to receive a call. I sent it to ultimate services panchkula for repair. after few days the same problem raised again. I sent it again to above said care center but no positive result found. Now my phone has same problem. i have spent min 4 days of my daily routine and some money also because care center is so far from my city. It is a very big harassment for me and a very poor services from...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Facing Problem for servicing under international warranty period

User
 tanweer07 on May 1, 2015
I purchased 32 in Sony LED TV (Model: 32R422B) from LULU Hypermarket, Madinat zayed branch- Abu Dhabi on 1st October’ 2014 with one year international warranty. I brought TV in New Delhi (India) and installed it. When it was switched On TV display disappeared and showing only lining on the screen. When I contacted Sony India limited at toll free no 1800 103 7799, they registered a complaint on 14/04/15 with vide ID 24954223 and this complaint was assigned to CLUB ELECTRONICS, New Delhi. Accordingly their executive came to my house on 17/04/15 and told screen display (panel) is not working which...
Complaint comments Read comments [1] Complaint category TVs

Sony India - replace PC card

User
 Manish Chawra on May 1, 2015
Sir, That I had purchased one colour TV set of your company bearing the following specifications: 1) TV model No.: KV-DZ29M80 35769300 2) Sr No. 6200043 That the aforesaid set is having technical problem since April 2015 for which I got it checked with your authorised service provider (Prompt Service Bhopal). A copy of the job card is attached herewith. The service provider of your company has pointed out the following problem in the set: 1) Replacement of PC card I requested for replacement of the same against cash payment for which I was informed that the same was not available with them....
Complaint comments Read comments Complaint category TVs

Sony India - display self crack and motion sensor problem in sony xperia z3 compact

User
 Gokul Anand Shanmugam on Apr 30, 2015
display self crack and motion sensor problem in sony xperia z3 compact...not able to use the phone...getting hot by itself without any usage..camera not clear(rear)...no spares available for replacement even when i am willing to pay for it...brought 1 month back...no water logging...no response from service center in chennai...i was informed spares will be available only after 1 month and till then my mobile has to be submitted to your center..all my official contacts in this mobile are valuble and i cant transfer it to any other mobile...no technicians inspected whether it is a physical injury...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - front camera reasult

User
 macwansaurabh on Apr 30, 2015
After i update mh phone sony xperia c3 in lollypop the clearity of mh front camera was changed nd it was too bad, i dont like thiz thng, specially i take this phn fpr selfes nd nw the frnt camera was the worst camera ive ever senn, plz resolce this propblem as soon as possible...
Complaint comments Read comments Complaint category Other

Sony India - mobile problme

User
 mikvimmi on Apr 30, 2015
DEAR SIR MY NAME IS IMRAN KHAN & I AM FROM AGRA(UTTAR PRADESH), 2 MONTH BEFORE I PURCHSED SONY Z-1 MOBILE, AFTER 1 MONTH I FACING PROBLME IN MY MBOBILE ZACK WHICE IS NOT WORKING, AFTER THAT I SUBMITED MY MOBIE IN YOUR SONY MOBILE SERVICE CENTER IN 12/04/2015(JOB SHEET No-W115041200473), AFTER THAT I DONT KNOW ANY THING ABOUT MY PHONE & WHAT HEPPEND WITH MY PHONE, NO BODY PROVIDING ME ANY INFORMATION ABOUT MY PHONE, BECAUSE OF THAT I AM VERY UNCERTIFIED WITH YOUR SERVICE & YOUR MOBILE QUALITY & I AM GOING TO CONSUMER COURT, I WILL SEND YOU NOTICE REGARDING MY PROBLEME......
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony LED PATHETIC TV

User
 venkateswaran s on Apr 30, 2015
Worst ever product and worst ever brand for LED / LCD Tv's, I bough Sony LED EX52 40' for 60k on OCT 2011 . Even I got the vertical / Horizontal lines that everyone get, as if it is part of the panel. The reason they gave me was pathetic as they told it was because of power fluctuations in spite of having inverter. Is power fluctuation problems applicable only for Sony LED Tv's and not for any other TV's.My Service Request Id is 25193761. Samsung is far better as I have both, i regret as I was promoting Sony for many of friends .Now I educate them not to buy Sony products especially Sony LED's....
Complaint comments Read comments Complaint category TVs

Sony India - Delay to repair my phone

User
 ravi3107 on Apr 30, 2015
I have submitted my mobile on 19th of April 2015 for motherboard replacement and i submitted on urgent basis, i did contact service center many time also customer care but they replied that your motherboard is not yet dispatched from warehouse, my repair job no. is "W115041900103", please confirm form your side how many days you people want to repair, my all office mails and importent things in configured in it, it's hamper my work, i am also ready to pay motherboard price around 6500 which is not less amount so what is cause of delay, if you guys are not able to repair it then replace my phone...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Experia E4 Problem

User
 vikas100682 on Apr 30, 2015
Dear sony Team, I Purchase sony Experia E4 model no E2115 of Rupees 12500/- on date 22/03/2015 and getting some problem in it, like i can't insert sim not working so, i went to sony service center (ASC Immortal Service Address:-1/15 1st floor Lalita park Laxmi Nagar Delhi-110092) on date 31/03/2015. They submit my mobile on date 31/03/2015 and till now date 07/04/2015 didn't respond. he saying waiting for some time . recv my phone 10/04/2014 But not working properly charging problem & hanging problem 2nd time admit my phone 12/04/2015 cust id no 15041200357. Each time when i ask them about...
Complaint comments Read comments Complaint category Mobile Handsets

Sony Mobile - Warranty (Xperia L)

User
 Parwin Mards on Apr 30, 2015
I bought Sony Xperia-L C2104 White IMEI-359609054477489 on 21st July 2014. Within one week it started showing an error while opening the camera saying ‘Camera not available’ I took it to sony care centre in Mandi district of Himachal Pradesh and they kept my phone for about two weeks and said its motherboard needs to be replaced. When they returned my phone they almost destroyed the back sticker and pasted it like phone was kept under the box filled with rats but I ignored it because it was non visible part of the phone. But later and till now I am having some logical issues with speackers...
Complaint comments Read comments Complaint category Mobile Handsets

Sony - Stolen Sony vaio laptop

User
 LaToya Luciano-Bayliss on Apr 30, 2015
I'm very disappointed in this company I brought my Sony vaio laptop from best buy at in 2009 well it was stolen out my car on my road trip to Texas I contacted Sony and was told without proof of purchase they can not help me even tho I registered it when I brought and called in tech support for it a few times so the fact that a police report which is law document is not good enough and it's nothing Sony can do I have lost all my pictures of my children I will not get back because best buy's system does not go all the way back to 2009 this is not fair or right that I'm being treated like the person...
Complaint comments Read comments Complaint category Laptops / Notebooks

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