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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - Bad Product

User
 Tedwin Thomas on Jul 24, 2014
SIR, I HAVE PURCHASED SONY VAIO E SREIES LAPTOP 15126CN/BLACK ON 18/02/13 FROM Sony Exclusive.. After 10 (19/12/13) months my display automaticaly get damaged..i dont know how it happnd...i get it to the sony service center and they told display need to change they changed display (with in warranty Period) but i didnt get any warranty claim..they told me some reasons it cannot get warranty or something (really i didnt understand it)..i fully paid the display amount...After that (4 & half month) (29/04/2014)Again display is not working..get it to the service center and they told display and...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - Sony FS700 viewfinder rainbow color aberration

User
 Srikanth Sh on Jul 24, 2014
I am extremely distressed with the support given by Sony India. I purchased the FS 700 in September 2013. When I tested the camera and verbally told you that the viewfinder extender tube had a problem, you promised to solve the issue within a month. In good faith and with a lot of patience and subsequent verbal and email reminders, I have waited for you to keep up your promise. I am unable to use the equipment as promised by you and sony India, till now. All my clients using the same has the issue in judging the colors as the rainbow color aberration is really distracting, inspite of complaining...
Complaint comments Read comments Complaint category Digital Cameras

Sony India - DEMO not done

User
 vroon on Jul 24, 2014
Dear Sony Team, This is to apprise you i bought Sony Home Audio System Shake 66 D. I registered this Demo request on 20th asked me to wait 2 days. then i again called customer care of SONY they stated there is no such request noted they again noted the request with request no 20114989. Representative visited on 23-07-2014. the guy was not trained for this model to give the demo. he asked to wait or contact SONY INDIA to arrange visit from their end for this new model DEMO. I Spent 66000 for this product i am not getting DEMO even, i don't know what will happen if opt for after sale service. Thanks,...
Complaint comments Read comments [2] Complaint category TVs

Sony India - I gave new phone to sony service center, in replacement they gave me old scratched phone

User
 Faheem Chishti on Jul 23, 2014
Sony Service People Cheated me . Just today on 23rd July 2014 i received my replacement phone Sony Xperia Z1. My new phone was not working fine becz it had some Sim network problem. Network was not working on the phone. Some how Sony service centre guys took the phone n told me u will get n new fresh phone. So after waiting for more than a week today i received the phone. But i was shocked after seeing the phone is in poor condition, full of scratches n power key totally worst. Both sides of Xperia Z1 are with scratches. I want my new phone. I gave my new phone to sony people in response they gave...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - A truly bad service

User
 Jainam Shroff on Jul 23, 2014
I have sony xperia z1 and have replaced it 7 times for somewhat reasons, such as display problem, physical damage and i want to know that.ARE WE SPENDING SUCH A HIGH AMOUNT FOR THIS SERVICE?.my mobile handset is in service centre right now also...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Complain against Customer Care Center, Lajpat Nagar, Delhi - Sony Xperia ZL, Model Number C6502

User
 Lovey Bhatnagar on Jul 23, 2014
I Akhil Kumar, using Sony Xperia since 2012 and recently I upgraded to Xperia ZL from Neo V on 12th February 2014. As my set is under guaranty period and it was accidentally damaged so I visited Sony Authorised Service Center, Lajpat Nagar, New Delhi, after more than 15 days I didn't get any positive response neither from company nor from Service Center. The worst thing is the Service Center has wrong phone number is on its Service Job Sheet, either its always busy or its wrong number, and the numbers are 46502595 and 9999999999 and the address is Technocare Solutions Pvt. Ltd, , E 17, Ground...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - display damaged

User
 mibinbabu on Jul 23, 2014
i am mibin babu from kerala (kottayam ). i buy a sony bravia tv (serial no ; KLV-32V400A) on 28-08-2009. few month ago there is some problem in display. air bubbles are displayed on the screen on everytime at the screen. we are contact the service center on kottayam via telephone but there is no response from there. so i kindly request to give solution for it.
mibin babu
+919747181746
mibinbabu07@gmail.com...
Complaint comments Read comments Complaint category TVs

Sony India - Regarding Delay in service

User
 minati065 on Jul 22, 2014
Dear Sir, I am purchasing a sony alpha 58y camera from LP ELECTRONIC PVT, CUTTACK.For claiming its free gift(Screen guard) I am facing problem in registraion my ID in your site.For the said matter I am many times contact to your technical persons, but the matter not reslove.After that I am sending mail to sonyindia.care@ap.sony.com from my mail id nayak.ashok270@gmail.com several times with attached my purchasing document but still the matter is in hold position since last 60days.Kindly look after the matter to solve an issue...
Complaint comments Read comments Complaint category Digital Cameras

Sony Ericsson Xperia X10 Mini Pro - Software is not Updating and maximum features are not supporting

User
 Surbhi Sethia on Jul 21, 2014
Sir/Ma'am, I trust Sony phones very much so i purchased SONY ERICSSON XPERIA X10 MINI PRO in 2010. Today software is not supporting and creating other issues so i contacted nearby Sony Service centre. Result is- this service centre is of no use, they don't even have time to give proper response. We have purchased due to its good name and trust. If your company can't provide good support for services you should not open service centers. People invest there money for good service, not for bad time or sufferings. If possible please help people out.. i was in a queue and not a single had smile and...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Manufacturing defect in l.C.D tv 32

User
 Manish Mange on Jul 21, 2014
Sir,
I had purchased a sony l.C.D. 32" t.V from future group in march or april 2010 .
Suddenly few days back i saw horizontal lines forming on the external surface of the screen. Today i saw two patches at the right and the left corner of the screen while watching t.V. There is somemanufacturing defect with the product due to which i am facing problem.
I was always a big fan of sony products, and till date we were pretty satisfied with all the sony products we bought, but looking at my t.V rightnow i am pretty much shocked to see the quality of sony products. We hardly...
Complaint comments Read comments Complaint category TVs

Sony India - worst experience with sony after buying products of Ras 10 lakh

User
 vivekgoswami20@gmail.com on Jul 21, 2014
My name is vivek goswami. I am using sony vaio. I purchased it from reliance digital mantri mall Bangalore on 15th September 2013.when i bought it they said it will be on year warranty with replacement if any damage or any accident happens with products that why i bought sony vaio but 2 weeks ago when i went to your service centre in C.B.I road Bangalore . They have taken the product but not repaired. They never received the call as well as no response for 2 weeks.Atlast, they said we cant do it you can go to any other service center. the product is with i am nto able to yuse it also. i bought 5...
Complaint comments Read comments Complaint category Computers & Accessories

Sony India - No service Provided by Service Centre-Jammu from last 4-Months

User
 sunnybhan2812 on Jul 21, 2014
Hi, I have purchased Sony Xperia ZL from your Sony Dealer in Jammu (Raja Electronics) and I m now fed up as I have to Visit every Month to your Service Centre in order to get my Set Functioning.it is bit annoying that no one in your service center is up to Date every time I visit there and service centre will kept the set for 1-Month and then after 1-Month their Reply "Sir we do not have any replacement presently we will check your set and try to function it properly" but after 1-Month this is really Crab now today again I visited your Sony Service 21st-July-14 and I waited there for 1 and a...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - very dissapointing after sales service by aar vee service center at lamington rd

User
 Cyrus Dumasia on Jul 21, 2014
my 3 month old sony xperia z1 has spent more time in the service center than with me.. even after they claimed to repair the fault in my touchscreeen, they give me my phone back with new problems.. it is a total waste of time and energy to argue with the main officer as she is least interested in my complaint. i am very dissapointed with the behaviour of the employees of this particular service center....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - pannel complaint confirmed by Sony service engineer

User
 rafiahammed on Jul 21, 2014
Dear Sir, Since I have purchased, Sony Camera, Sony mobile and Sony home theatre, as a loyal customer of Sony, I have purchased Sony LED TV model 42W700B on 17/4/14 from SONO VISION at Vishakhapatanam.here I would like to bring your kind attention that, on 18/07/14 the system when we switched on, it was not showing any pictures.Subsequently on 19/0714, i have contacted Sony customer care no :1800 103 7799 and lodged the complaint .The ID number is 20064903. ON the same day itself the service engineer from the authorized (SS Technology, 0891-6450888) service centre has come and checked the system...
Complaint comments Read comments [2] Complaint category Products & Services

Sony India - phone gets powered off

User
 sreejith devadas on Jul 20, 2014
My xperia L phone gets powered off regularly. Even I had given once this phone for service in an authorised service store, but they couldn't resolve my problem. My phone is still under warranty and there only 2 months left. I need an immediate solution to....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Lots of problem occurs, within 5 days from purchase date

User
 vignesh ayyavu on Jul 20, 2014
i bought sony xperia L MOBILE PHONE ON 05-07-2014, as the display looks dull & dirty, dim and camera left key button not working properly, phone gets hang up, stamina mode is not working, gets over-heating while using phone continously for about 15 minutes,
i went to sony service centre, ACCEL FRONTLINE MADURAI, they are not responding just there are saying its software problem, & they updated software on 15-7-2014, but problem not rectified,
again i went to service centre & they replied the same & once again they changed software,

but problem still...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Vaio technical default from the beginning

User
 chinurishabh on Jul 19, 2014
Dear Team, I have purchased Sony Vaio fit series 1521k laptop. It's serial no. Is 0001961. It is in warranty period. Since beginning it is giving so many issues that I'm not able to use it properly in last 8-9 months after spending 52000 rupees on it. I gave my laptop to service center 4 times and every time the maximum problems remained unsolved. The day when i brought it started giving some or the other issues. Initially the pen drive was not reading in USB ports, then the keyboard problem where in a key of keyboard was not working, then an error started coming which frequently restart...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - After the previous service more problems happened.

User
 sid panchal on Jul 19, 2014
I had purchased Sony Xperia T2 ultra duos 3 months before. 3 weeks before my phone's power button and volume lower key stopped working hence I submitted my phone to the service centre for its repair. It takes a period of 17 days and today I got my phone back. When I came back home I noticed that the receiver stopped working. Please stop giving us that kind of service. We want a solution not an extra headache. Previous job number W114070204746. Phone imei 1: 35186706-273830-4 imei 2: 35186706-273830-273831-2. My contact number +917566190774. Please provide a better service with no extra problems....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Non satisfactory resolution of complaint by Sony

User
 shalini24 on Jul 19, 2014
I bought Sony ZR on 11.08.2013 and within one month the mobile had some complains so Sony replaced the handset. Now again the phone is not working properly and I have asked for refund but I am getting a reply that my request is declined. My warranty will expire on 11.08.2014 and I dont have time for trial and error with the mobile. I want refund of my phone and want to escalate the issue to the top most officer. The customer service had also offered me replacement of a higher version phone but now they are not giving me that option also. The service of sony is poorest....
Complaint comments Read comments Complaint category Other

Sony India - Mobile Service centre chandigarh 34 work dissatisfaction

User
 rajesh415 on Jul 19, 2014
Dear sir/madam, I have given my experia-C for repair under damage warranty to sony mobile service centre sector-34 chandigarh on 15 july 2014. My job number is W114071501025 & ticket no is 14071501025. Till date i.e 19 july 2014 ther is no status of phone weather it is approved for repair under damage warranty or not.that why i am unable to get stand by handset.Moreover there is insufficient number of service persons. Kindly do the needful as soon as possible....
Complaint comments Read comments Complaint category Mobile Handsets

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