Sony India Customer Care

Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034
Landmarks:Near Featherlight Showroom & Oxford Book Store

Customer Care Phone Numbers and Contacts

Tollfree:
1800 103 7799
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49
34
1800 3000 2800
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18
21
Phone:
+91 99 6793 9629
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8
11
+91 90 2912 0629
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9
17
Satisfactory Rating
2%
Complaints
5031
Responses
311
Resolved
27
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Sony India Complaints & Reviews

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Sony India — Service center technician not responding

 Sssd on Feb 11, 2016
I have purchased a Sony power house, model no- GNZ 55 D. sound not coming ( automatically coming to stop mode). I contacted the service center at panikoili, jajpur, odisha. But no one responding. Please look into the matter....
Complaint comments  Read comments Complaint category Entertainment and Recreation

Sony Xperia — Locked my device

 Tridandapani on Feb 11, 2016
This is Sneha, i have bought a Sony Xperia C4 Dual mobile in the month of december 25th 2015. I have AVG anti-theft in it, I have registered into it, it locked my device, I am facing problem, due to which I cannot operate any of the apps.So what should I do now....
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Over pricing for main board issue in led tv

 sundar3030 on Feb 11, 2016
Hi Sony Team,

         I am from India.My sony tv is just 3.5 yrs old. From last 2 days, I cannot see the video through  d2h stb and dvd player which I connected via hdmi cable. But at the same time I can watch movies via USB and sony bravia images without any issues. I havr called the cust care and as per their instructiins I did alk factory reset, interchanging the hdmi ports and hdmi cables but still issue persists.

I have lodged the complaint regarding the same and complaint number is 30634970. And they have assigned a engineeer for this.

As...
Complaint comments  Read comments Complaint category TVs

Sony India — Worst service with irresponsible answers

 penchal pakam on Feb 10, 2016
Hi Sir,
i am penchal Reddy, My Xperia S mobile is speaker is not working.i contacted with sony service center in Nellore on 16-12-2015, they told that you have to change ear phone insertion jack point.For that they had put manual order for that part.After 40 days they came to know that supply of ordered part has been ended.Again they were sent mail back to company for how to to resolve my issue.this is happening from last 50 days still i didn't get any information from Sony service center and they didn't resolve my problem.when ever i go to service center, simply they told that still we...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Very disappointed to buy sony bravia 3d led 48 inches (Model # kdl46hx750)

 Mahankalaiah on Feb 9, 2016
Hi,

I purchased Sony Bravia 3D LED 48 inches (Model # KDL46HX750 - serial # 3263579) on May-2013 at Kadapa.

2 weeks back while watching the TV all of a sudden TV display is gone and was not showing up anything.
I informed the same to the Shop where bought the TV, they said like to call to the Customer care.
I called Customer care and they sent technicians to check, after checking they said that the Panel (for display) is not working and which will cost around Rs 35000/- to replace the panel for display which i cannot afford.

The Total Cost...
Complaint comments  Read comments Complaint category TVs

Clues Network Pvt. Ltd. — Voltas 155cy 1.2 ton 5 star air split conditioner booked through my credit card from shopclues but the product not received yet

 Prasad Kavungal on Feb 9, 2016
It is to inform you that I have booked Voltas 155CY 1.2 Ton 5 Star Air Split Conditioner through my credit card from shopclues its standard delivery date was 01st Feb 2016 but the product not received till date. I have many times contacted shopclues customer care they said that you have to wait 48 hours. My first complaint date in 4th Feb 2016, but they didn't take any action till date and now they telling that you have to wait some more time. Shopclues not giving any commitments for product delivery. Further I request them to cancel my product and refund my amount back in to my account, but they...
Complaint comments  Read comments Complaint category Products & Services

Sony India — Poor (Non) quality sony tv

 Thamizh iniyan on Feb 9, 2016
I purchased Sony Braviya KLV 40R482BIN5 LED TV for around ₹53, 000on Sep-2015, Last week I am inserting a pen drive suddenly the TV gets switch off.I called your service person he told mother board failure need ₹6500 to repair otherwise just Hung TV and see the Black screen forever
The local branded TV having a durability for min 3 years without complaints, you have only brand name and doing fraud. Please improve your quality don't cheet with Brand name and don't sell Non quality products in the market
People's trust on Name don't make them fail...
Complaint comments  Read comments Complaint category TVs

Sony India — Sony vaio laptop

 Debashree Rath on Feb 9, 2016
For just opening a laptop service centre charged Rs 9000/- it's so frustrating I think sony is the worst brand and will try the people I know shouldn't buy such brand....
Complaint comments  Read comments Complaint category Banks

Sony — Sony led led kdl - 43w800c in5 tv blue line in display

 kraju 636 on Feb 8, 2016
Dear sir Sony Led tv purchase 3 months in - 43w800c ins model but today display in blue line please support him ..


Please contact in kraju636@gmail.com
Mobile no : 8553440183...
Complaint comments  Read comments Complaint category Loans

Sony India — Sony xperia z ultra mobile

 Sms Spices Rajkot on Feb 8, 2016
Before 6 months I purchased Sony XPeria Z Ultra form flipkart, yesterday suddenly when I was working on my laptop front screen of mobile broken itself so I went to service station, they told me that physical damaged are not covered under warranty so here I want to say that if which kind of warranty they provide what else can be done in mobile, in my case I did not touched mobile so I request to help me in my case....
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — For service regarding and manufacturing defect

 Pranjal Agrawal on Feb 6, 2016
Sir/mam
I have purchase a sony bravia (KDL42W900B) on 5/feb/2015 . I have facing a remote problem from 6 feb 2015.but Due to which you have changed my remote many times but still it is causing a problem sir this is to inform you that i am facing this problem from a long time and every time i complained my remote has been changed .this is also to inform you that it is causing a problem from the next day of purchase, which has become a cause of severe tension instead of entertainment. i have also talked to service center from which i have got the same previous response of changing the remote...
Complaint comments  Read comments Complaint category TVs

Sony India — Sony xperia z1/touch screen

 kumar.alok on Feb 6, 2016
I Alok kumar purchased sony xperia z1 from authorized sony store (Laxmi nagar New delhi) on April 2015. After two or three month i facing some problem with my mobile set, like hanging, touch pad not responsed properly, adaptor failure, software problem etc. Thats why i visited approx 3 or 4 times to authorized Sony service center for formatting and resolving touch pad issue.
Touch screen totally failed and stop working in month Jan 2016 and i visited again to service center, and i get my mobile set after 15 days on 23 Jan 2016 by replacing touch screen. But the replaced touch screen does...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony — Sony xperia z3 having many problem

 rehanfakir on Feb 6, 2016
I have bought Sony Xperia z3 .From the next day i have been suffering from this phone.the phone is unable to update on wifi. whenever i update the phone, its operating system gets corrupted. Many times its not even capable of downloading the new update. Now i m tired of visiting your service centers.I have visited them almost 6-7 times .Now this phone giving me new trouble, its headphone port is not working.and also its unable to install the apps like instagram as well as many apps like gmail.Most of the times all apps gets automatically stop and get corrupted . please help me my phone is in warranty....
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Sony bravia lcd tv (Model number: klv-40w450a in5)

 jain.tarun01@gmail.com on Feb 6, 2016
​I purchased ​​Sony Bravia ​LCD ​TV (Model number: KLV-40W450A IN5) on 14-June-2009 for 1, 04, 000.00 INR (Bill attached).
There was a problem with the TV & a complaint was done for the same on 13-Dec-2015 (ID No: 29592878). For repair, Sony gave an estimate of 15930.00 INR on 18-Dec-2015. This was on a very high side but with no choice, we agreed to pay that amount. But the problem doesn't end here. Person who came to repair the TV took the TV along with him & since then we have received two revised estimates:
- 2nd estimate on 54202.00 on 02-Jan-2016
- 3rd estimate...
Complaint comments  Read comments Complaint category TVs

Sony India — Parts not available within 5 years of purchase

 bikash1976 on Feb 6, 2016
I purchased a TV Model No KDL-40EX710IN5 from Dubai in the year 2011, last week this TV started giving some problem (e.i – Picture was going off in HDMI and AV mode) i called in your toll free No and registered the complain and from your call centre it was forwarded to your authorised service centre C.P.Enterprise and was informed that they will visit in 24hrs and I have to pay a servicing charge of RS 750 after knowing my TV model no. I received a call next day and the person asked me about the problem and asked me to bring the TV to their service centre. Next day I took it to their centre and...
Complaint comments  Read comments Complaint category TVs

Sony India — Mobile software issue

 goldyrashi on Feb 5, 2016
Hi i purchase a mobile in July-2015. when i start using the phone then i checked that my phone memory is going to full because i load some apps . but when i moved the apps in memory card then i checked that memory card apps is hide its not showing in the mobile. i think that might be memory card not supporting . then i purchased new memory card again same issue i found . after 2 days i went to the mobile shop pooja world from where i bought the mobile phone. he said that pls contact Sony customer care. but unfotunetly i got transfer to kolkota then i went to Sony service center. they said this is...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Dvd home theatre system dav - dz850 kw

 Mahashweta Sehgal on Feb 4, 2016
DVD Home Theatre not working. Complaint lodged on 01 Feb 2016 on toll free number provided. No action taken so far despite several reminders. Complaint number is 030483328....
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — About 46" bravia nx810 series 3d hdtv

 Sachin Kurle on Jan 30, 2016
I had issue with my 46 inch sony bravia tv bought in US in 2011. Obviously I did not had my warranty on. But my complaint for repair was taken by Sony customer service 14 jan and was routed to metal tech andheri mumbai service center. Initially when they analysed issue, they conveyed, motherboard need to be replaced and had to be ordered with expense around RS11246. Now they coming back and giving me an offer of new tv with 25 % off as they are not getting board now. This is not acceptable solutions for me and I am completely disappointed that sony could not get hold of 4 year old brand tv parts....
Complaint comments  Read comments Complaint category TVs

Sony India — Service done by non technical person

 rajes kanna on Jan 30, 2016
Hai,

I have bought a SONY LCD Model no KDL-32W670A on 04.06.2015.During the recent floods in Chennai on 2nd Dec 2015 my TV got affected after the water receded I noticed water droplet inside the TV. I immediately placed a complaint with the customer care on 08.12.2015 which complaint no 294493174.The call was forwarded to Chennai region. I informed them that the TV was affected during Flood Mr.Vijayan visited my premises on 12.12.2015 as soon as he visited he told that I cannot avail any warranty on this TV as it was purchased in Qatar. Then I showed the warranty card & other details...
Complaint comments  Read comments Complaint category TVs

Sony India — Not return my phone

 Sourav Jadhav on Jan 28, 2016
13 jan 2016 I submit my sony xperia m4 dual aqua in KPS services Kolhapur .when I contact the service center, he says your device is pending for few parts so he did not get fix date to return my device, he say your device is submited in pune sony care for reparing & he dose not tell about return date of my device so please help me to return my device in 2 days my job no.W116011302229 my name is pratik jadhav....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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