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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - sony xperia z1 having same issue after replacement

User
 Piyush Katiyar on May 22, 2015
I purchased sony xperia z1.but after one day it started overheating. I just complain to sony..they replaced the phone after that new phone having the same problem (overheating issue.) Very disappointed with Sony devices. One problem is also there.sony care has not given my dock charger with new phone. What should I do?...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Phone in repair for over a month, Unacceptable!!!!

User
 Vibhas Singh 1987 on May 22, 2015
I have given my Brand New Sony Xperia Z3 for repair because the screen got damaged and I have paid 13000/- in advance for the service. It has been over a month that my phone is with Shree Balaji Electronics, Chikkadpally and there is literally no update after. I had got the phone back after nearly a month but I was unhappy with the quality of service. So they took my phone back to get it fixed properly. It has been one month and 4 days since I have given my phone for service and now it has been twice to Chennai. The amount I paid for the phone is 46000/- and this kind of service is not expected...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Sony not repairing mobile - pathetic Service

User
 Yakat Husain on May 22, 2015
Dear Sir/ Mam, This is to inform you that I have a Sony mobile and this was purchase on 27-May-2015. I was facing network issue in mobile hence I had visit sony care in Alwar on 12-May-2014 and given mobile for repairing the same but I had not keeping mobile bill hence warranty was avoided in center and said that this will be repaired on chargeable basis. I had taken back my mobile and said that this is under warranty and I will carry original bill than submit the mobile again for repairing. Again I had visited the sony center Gurgaon at Advance electronic on 20th May-15 and given original...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - sony xperia Z1 issue (total Sony Team unless)

User
 Rasheed Sk on May 22, 2015
1.hai team, this is Rasheed i am from Nellore(AP) iam purched sony xperia z1 on jan'15, present my phone is The ear speaker noises are coming again and phone is hanging a lot time i am not satisfaction on your sony product service center Job No. W115051302756 Ticket ID 1501302756 IMEI No. 358094058113359 2. Mr.Mukesh, as per our telephonic conversation, I have resubmitted my mobile on your Sony service centre at Nellore location. Kindly replace my mobile with new one if the problem is not solved. ticket id : 15051904997 IMEI No. 358094058113359 this is my complaint mail still...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Sony India - Sony LED KDL 42W700B Display Issue

User
 vikassharmavr on May 21, 2015
What is the escalation procedure of Sony service centre? I regret to say I have had the worst experience with Sony India. So much so that I don't think I will ever be willing to be associated with any other product of Sony in my life again. I got a Sony LED KDL 42W700B in the month of June last year. Suddenly my LED display stop coming on 14th May midnight but sound is coming. So I had raised a priority request i.e. Request ID: 25452448 on 15th May 2015 around 10:00 AM for my SONY LED 42W700B as display not coming but after multiple follow-up via call and mails assigned Service Center (Vigneshwar...
Complaint comments Read comments Complaint category TVs

Sony India - unsatisfactory & Irresponsible Service

User
 Shinto Sebastian on May 21, 2015
Product :- Home theater SA D100 Complaint : purchased on 20.01.2015. not working properly from 4.4.2015 onwards. immediately i contacted with the nearby service centre at kottayam (kerala) . they accepted my complaint and send an executive Mr.Basil to home for service. He visited home on 28.4.2015. As per their information complaint is due to complaint in board and he taken the existing board and assured to replace with in one week. But till now no any actions from their side. other Details : Retailer : QRS Ltd . Ernakulam Service Centre : Kottayam, kerala Model Number : SA D100 Serial...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - short circuit blast in charger of Sony xperia l

User
 deepakraoyadav on May 21, 2015
i m deepak from rewari haryana, i was facing problem in battery of my sony xperia l. when i visit to sony centre rewari, and told them about my problem . they asked me for software upgrade to resolve the problem, after that today when my cell was getting charge, suddenly there is a blast take place in its charger . now please resolve the issue,...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Mobile Quality

User
 Mig 4337 on May 21, 2015
Dear Sir, Myself Aayush Paul from kanpur, U.P . I am facing so many problems in your company mobile. The problem is i have purchased one Sony Xperia M2 Dual smart phone to heard about your company's product which always stand outstanding but now when i finally buy one of your product i feel cursing myself that why i should i purchase your product.The main problem is that the phone quality is getting poor day by day.The camera quality is worst.Tell me what should i do now? I hope i will get revert from...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Service Centre in Trivandrum not accepting a product for repair

User
 Princeak on May 20, 2015
I have bought a PS4 from the Middle East some 10 months back. At the present time it has a complaint of power supply. I took the product to Sony service center here at Trivandrum M/s Madonna Electronics who refused to accept the product stating that it is unrepairable and not acceptable to them and it may be given to some local guys for repair. Why is that and then why do we have a Sony authorized rapair Center. Please let me have an answer or address this to the local service center as to why they refused to accept this product...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony - worst performance of cell n no features as specified

User
 meghana maurya on May 20, 2015
Sony, i thought is a good company.But it turned out to b nightmare when i took sony xperia c3. I bought the cell from bajaj electronics Hyderabad for 20000 bucks.now when i got d cell, d camera of diz cell specified as 8 mp but its looking like, its not even 0.3 Mp.I pay 20000 n stil i got diz kind of thing.When i went to bajaj electronics they told its a company stuff.n he cant replace it as d seal was broken dn....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Xperia C3 dual sim mobile is giving me constant trouble

User
 Rajeev Kumar on May 19, 2015
I had purchased a Sony Xperia C3 Dual Sim Phone on 08/02/2015 from Globalit Life Style Technology Store Pvt. Ltd. (Future Forward) Lajpat Nagar, New Delhi via Invoice No. SILJPT23286 and customer PO No. INSO521425. The phone is troubling me since last one month. It gets switched off, hangs, the voice cracks, the power button doesn't function properly and a lot more. I had visited your service centre at E- 17 Lajpat Nagar and got the 'software updated' as the service centre had prescribed. It's not even two days and the phone is troubling me again. I was speaking to one of my contacts in the evening...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - xperia c3- camera, hanging problem ,battery issue,bad charger quality

User
 Kritika Barar on May 19, 2015
I had buy this.phone on November 2014 from faridabad at that time phone is very good there is no issues but when it comes to three months phone is hanging so much screen got blacked and white sometime, after that there is big problem with camera quality, pixels got tored after taking pics. There is not even a single pic which is clear both back and front camera giving unclear pics even in good light.you sai that in dim light camera work good but it is not true phone.is.giving very unexpected pics quality. There is no battery backup in a single minute charging is reducing so that I can't take it...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Worst service from Aaradhya service centre regard mobile issue still not fixed

User
 milan patel191 on May 19, 2015
its been one month and 20 days, my mobile phone is still in your service center. i call, i message every day to aaradhya centre, i call to Mr. Bipin Rane, to ask current status of my mobile but no solution and no reply from their side. I am really frustrated with your service. NOW IF I WILL NOT GET EXTENDED WARRANTY (one month 20 days+ MOTHERBOARD replacement Warranty) ten i will take cash back of my mobile. Because you have changed each and every part of my mobile phone. and now it is too much. already i have submitted 3 times this complains in detail with all proof but still i did not get...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Phone ringer got damage & company not giving replacement of it

User
 Siddhartha Shobhan on May 19, 2015
Earlier i purchased Xperia Z2 but after using it for less than a week its battery got puffed so i had to returned it. After replacing it i bought xperia z3 on 20-02-2015, but after only 3 months, its ringer got burst & not giving proper sound, when i contacted sony service centre at R.N-Goel & Sons Pvt. Ltd. "523A, Ambedkar Road, Opp. Axis Bank, Ghaziabad-201001, Uttar Pradesh" +91-9650788880 they told me that it will be send to sony centre and will be open forcefully by tools like knife & some other tools like that and company doesn't have a policy to give new phone to customer in exchange of that....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Worst service from Aaradhya service centre regard mobile issue still not fixed

User
 milan patel191 on May 19, 2015
its been one month and 20 days, my mobile phone is still in aaradhya service center. i call, i message every day to aaradhya centre, i call to Mr. Bipin Rane, to ask current status of my mobile but no solution and no reply from their side. I am really frustrated with this service. NOW IF I WILL NOT GET EXTENDED WARRANTY (one month 20 days+ MOTHERBOARD replacement Warranty) then i will take cash back of my mobile. Because you have changed each and every part of my mobile phone. and now it is too much. already i have complained on this forum also with details and proof. but no reply from sony...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - sony camera

User
 Himanshu Bist on May 19, 2015
I BOUGHT NEW SONY XPERIA C3 DUAL, WHEN IT WAS NEW THE CAMERA QUALITY WAS GOOD, BUT AFTER 6 MONTHS ITS CAMERA QUALITY BECAME VERY BAD, AND WHEN WENT TO SERVICE CENTRE THEY GAVE ME SUCKING EXCUSES, MY BOTH FRONT AND BACK CAMERA QUALITY SUCKS, AFTER TAKING PICTURE, PICTURES PIXELS GET TORED, AND IN FRONT CAMERA WHEN PICTURES ARE ARE TAKEN IN LOW LIGHT WHOLE IMAGE COMES DULL AND IF LIGHT IS MORE THAN WHOLE IMAGE COMES BLANK I NEVER EXPECTED THIS THINGS FROM SONY MOBILES AND ITS SERVICES IS ALSO WORST AFTER THIS INCIDENT I WILL NEVER BUY SONY MOBILE...
Complaint comments Read comments [1] Complaint category Digital Cameras

Sony India - warranty repair

User
 avikam on May 18, 2015
My Xperia z1 is under warranty, I.purchased last November from visakhapatnam, has stopped working two days before. It's IMEI number is 35809405-710181-9. I went to customers support they saying that it's not repairable because it is water damaged. My mobile was working when the screen went out and I didn't put it under water but then also it was a water proof one and service providers are forcefully proving that I open the covers and put water inside which is ridiculous. I will file a complaint against Sony mobile in consumer court which you will get in short time. I lost my important training...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - MOBILE T3

User
 jaspreet65 on May 18, 2015
I HAD BOUGHT SONY EXPERIA Z THE SCREEN GOT CRACED IN WARRANTY PERIOD I WAS OFFERED FOR A NEW MOBILE BY GIVING RS 15000 DRAFT IN FAVOR OF SONY INDIA BUT INSTEAD OF Z THEY GAVE ME SONY T3 IN DEC 2015 BUT THIS PHONE FROM DAY 1 IS GIVING PROBLEMS AND IS BEEN IN SERVICE CENTRE MORE THAN 3 TIMES BUT NO SOLUTIONS STILL SAME PROBLEM VOICE QUALITY SOME LOW SIGNAL AND NOW ITS HAS NO DISPLAY AND SERVICE CENTRE IN NOT READY TO DO ANY THING NOR READY TO GIVE A SERVICE JOB SLIP . YOU CAN TRACK BY MY OLD JOB SHEET HISTORY OF MY MOBILE JOB NO W115050101594, SONY BROS. ELECTONIC SERVICE, SHOP NO 24 NATIONAL COMPLEX...
Complaint comments Read comments Complaint category Computers & Accessories

Sony India - Job No-51085071 ,Raipur

User
 jyotendra nath on May 18, 2015
My TV is in your Service center from 04 May 2015. With several reminders and telephonic conversation lastly they updated that your TV cannot be repaired and after valuation, I can purchase a new TV. This is an extra cost effect to me. I received this message yesterday. I need to ask few questions, is this SONY approach? Is this a brand name service centre does with customer. Why we go for branded items? Can you answer? It’s all because of name your company has in market. How long you people take to valuate my TV? I need all clarification by the EOD. Kindly update and waiting for...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Sony India - TV MALFUNCTIONING

User
 MADHUKAR SHENOY K on May 18, 2015
Dual image is appearing in TV. We have tried to contract them at their help line number 18001037799, but unfortunately we gets the replies as `number does not exist' . Immediately after one month from the date of purchase, the picture tube abruptly went blank and company replaced it. Now again after 30 months dual image is appearing. The Sony claims that their TVs are of Premium Brand and prices are charged much higher than the prices of other TVs available in the market. But unfortunately the experience tells very bad of their products....
Complaint comments Read comments Complaint category TVs

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