Sony India Customer Care
Sony India Pvt Ltd
Customer satisfaction rating: 2%
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5434
COMPLAINTS

Sony India Customer Care

Sony India Pvt Ltd

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Address
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034
Landmarks:Near Featherlight Showroom & Oxford Book Store

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
99
67


Additional info
Customer satisfaction rating
2%
Complaints
5434
Responses
311
Resolved
36
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Sony India Complaints & Reviews

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Sony — Display Issues

 veeram1234 on Jul 27, 2016
I have a sony bravia tv and it had some display issues due to which the tv stopped working. i had lodged a complaint on the customer care on 10th of july 2016 (id 33216887) and was promised that the complaint is lodged on priority basis and i will get a technician the very next day still the technician has not come. i called several times to customer care and service center finally one week back technician came and took my tv. again i called them simply they will promise today will resolve that issues.
Really i dis appointed for purchase this tv and * your service. let me know i will get...
Complaint comments  Read comments Complaint category TVs

Sony India — Sony xperia z mobile repair

 avijit0907 on Jul 27, 2016
Hi,

I am compelled to write this complaint following my experience with "vigneshwar services" to fix my sony experia z phone. My phone had a battery problem and a broken back panel which needed replacement.

To start with, behavior of service center executive was utter disrespecting and unprofessional. I took the token, waited for my turn to explain my problem. But when i asked to explain me the charges to be incurred (They quoted 4k-5-k), i was asked to wait aside since "other customers were waiting". When asked for reason, the representative replied "you are taking...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Xperia c4 touch issue need a mobile replacement

 prasanths on Jul 27, 2016
Name prasanth
9944415236;9176004840
Work order number: w116071603799.
I bought c4 dual mobile last year, mobile is full of hardware problem totally 5 times they changed the display touch but again and again problem will come. at finally i submitted my mobile on july 16 2016 erode. i dont want that mobile again i need a replacement or money refund immediately. i contact them many times but no action from sony side. but they are not giving respect to customers. i send lot of mail and lot of calls to xperia care but no actions from sony side....
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — RV 22 music deck repairing harestment issue

 adityajsh on Jul 26, 2016
I am Aditya Joshi from thane (w). Mob 9029499347. My RV22 deck not repaired by your service centre, also not tell about charges for viewing my deck, also bad talking language by your customer representative in service centre, also last 8 months the service centre shifted, and my deck not repaired also not return to mee, it's too much bad service by u, shall I complained to police station or court...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — Sony bravia led tv

 Parag G Ashtankar on Jul 26, 2016
Dear sir,

I purchase the sony led tv & home theater in 2013 but from day first i am suffering huge problem in home theater & tv
1) dvd & home tether

 in year 2013 dvd player not working properly which resolved under warranty after complaint.
 in year 2014 both left & right speaker sound was not proper in that left speaker change under warranty but still right speaker not change after complaint.
 in year 2016 sound of tv not heard through home tether.
 currently the dvd volume slow & louder automatically.
2) bravia led.
Complaint comments  Read comments Complaint category TVs

Sony India — Regarding not getting phone back from service center during warranty period.

 sameeksha jain on Jul 26, 2016
I have submitted my sony xperia c4 dual in warranty period at (chaitanya electronics, pune) on 18th june 2016 due to facing a touch problem. today its more than a month and still i have not got my cellphone back. and they are not giving me and telling that they are unable to repair.
I want my phone repaired within 2 days... this is too much now.

Contact me : 9619604525...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Got company defected phone

 Viraj sudani on Jul 26, 2016
I have bought a phone sony xperia m4 aqua dual 16gb black. Now i found that this phone doesn't work well.
Its gps is not working.
It is heating at very unacceptable level.
Phone is also too much lagging at every time.
This is completely company defected phone.
When i was going to its service center, they kept my phone for a day, but still my phone doesn't working well.
Now i don't trust on sony, i just want my money back.
I don't want to use this defective product more.
I want my money back....
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Klv-32w562d

 CallenderAkshay on Jul 26, 2016
This is the worst experience i have had with sony. i recently bought a led sony tv from bareilly on the 26th june, after a couple of days, i spotted a black spot on the extreme right hand corner of the tv. after making numerous calls to the customer care centre in delhi, the engineer finally came, took some pictures and told me a story saying that he will send the pictures to the sony delhi head office for the replacement of the set since it's not even been a full month since the purchase of the tv the engineer promised that i would get a definite reply in 2 working days. he was from a authorized...
Complaint comments  Read comments [1]Complaint category TVs

Sony Mobile — The price of very little washer of charging slot is costing rs 1000/-. It is not justified by any angle. This goes against the sony company.

 Arvind 1955 on Jul 25, 2016
A very tiny rubber band kind of thing that holds the charging slot cover has lost its elasticity n hence came out of the charging slot cover now that slot cover doesn't fits in and it hangs loosely. this flaw has questioned the very boasted feature of xperia x1 of being water proof is flawed. on asking for replacement of the same at authorised service center of sony mobile phone, they said that small elastic band that holds the cover in position would cost rs 1000/-. i feel like am being fooled. this is very unreasonable. please respond because it is the question of affecting customers trust....
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Complaint regarding sony phone c4

 barjatya abhi on Jul 25, 2016
Dear sir,

Sony authorized services center,

Kota-324007

Rajasthan


Details of sonyphone :- xperia c -4, mobile no:- 9001354624, ticket no:-16071203642, name abhishek jain.


I am a using sony phone c-4, i purchase it on date:-13/10/2015, due the brand name of sony and have a faith on the company, i purchase it for rs.21500/- for a common man its is big amount.


Now the problem is within 4 months from the date purchased, i found that mobile is not working having a problem of touch, i visit...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony — Sony tv 32ex bravia

 cooky on Jul 25, 2016
I have send several mails to sony india complaint forum as well as service head of sony tv, but till date i have not received any reply to my complaints my email is francis626111@gmail.com since more than months i have been sending mail as well as speaking with customer care nilima dharve gave ony assurance but no reply to my complaints when i wrote to head office through service head mail again assurance is given that regional office has been intimate4d that immediate action, but surprisingly no reply to my mails till date....
Complaint comments  Read comments Complaint category TVs

Sony India — Sony mobile warranty complaint

 Manish Gullani on Jul 25, 2016
I have purchased this cell & attach all informations & service center says that the piece is damage & cant consider it in warranty case.
I am using phone & i am sure it didnt fall or drop from me so that it damaged, may be it damaged in my pocket coz of its size or that your mobile body is so weak.
So please do legal favour otherwise give me your grievience redressal email id i will manage.
And i have many another options for this case thanks
Regards
Manish gullani
Mfgg60@gmail.com...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Sony xperia c4

 Deep Kale DK on Jul 24, 2016
I just buy sony experia c4 handset.. Since last 10 days ago.. I goes to much hang when i was in call it will become total blank then it will not able see anything on screen, phone is on but u could not do anything because display is gonna black and it will not operate...
After restarting it will start.. After call this will happen again i totally dispointed with this phone... I wonna replaced the phone
It will replace or not???...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Sony powerbank not working

 jafar007 on Jul 23, 2016
Please rechange the product and my cash in reply i have seriously please return my amount, this product very old and not working, please rechange the product i requested him... This product not working and not charge please refund my amount soon... This is sony company this a duplicate product iam not happy please refund my amount...
Complaint comments  Read comments [1]Complaint category Computers & Accessories

Sony India — Damaged ph

 solanki ravi on Jul 23, 2016
I have sunmitted my phone on your service center on 05-07-2016, my job sheet no - w116070501074 and my imei no is 35386307042. When i submit my set it was in guarantee period with minor scratches on back side and the issue was battery prb and signal prb, but when i inquiry my ph status they said your display is broken nd u have to pay for it, but when i submit my ph there is not a single scratche on its display.
Plz do the need full...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Blank display of led bravia kdl43w950c

 Anil Mulchandani on Jul 23, 2016
I had purchased a tv on 31st october, 2015 and it is still under warranty. I am experiencing a blank display of my tv. I have already complaint about my blank display of my led tv. Technician who came on 16/07/2016 checked our tv and he says that the tv is damaged and telling us to pay a sum of amount of rs.31000. My tv is still under warranty why i need to pay this amount. The technician is lying tv is not at all damaged from any side or corner. There is not a single scratch on my tv, then why should i pay rs.31000. I want a replacement of my led tv free of cost because it is still under warranty....
Complaint comments  Read comments Complaint category TVs

Sony India — Sony xperia c5 mobile

 pkmeenu on Jul 23, 2016
Very bad company in mobile phones. No value of money of customers. Since last one month my handset didn't repaired. Every time they say no part available in india. What is this?? You should not sell this type of mobile. I had buy this sony c3 mobile in dec 2015. Till then two times it gone for repair. I tried to call so many times with customers service but they didn't give positive response...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Request for replacement of sony kdl-43w800c

 vmk162@gmail.com on Jul 23, 2016
I am muthukumar. my contact no is 9842093777. address : 106, 10the avenue, dae township, kalpakkam. i purchased a above mentioned model on 31/12/2015 from co-op stores, kalpakkam. my tv is not working since 14/07/2016, the very same day, complaint was registered. mr. santosh attended my service call on 15/07/2016 and reported that it was a software problem and committed that another person would attend the next day. but no one came till 22/07/2016 forenoon. on 22/07/2016, mr. ganesh attended the service call at 7.30 p. m and reported that the tv has to be taken to the service centre. i am annoyed...
Complaint comments  Read comments Complaint category TVs

Sony India — Heating of my brand new sony experia z5

 PoojaPandey19 on Jul 23, 2016
I bought my sony experia z5 a few days back but on the very first day of use, it stared to heat up and the battery drainage was also very fast. I went to the retailer regarding this problem and the response was not at all satisfactory they asked me to go and share this problem with any sony center. Experia being the flagship of sony was not expected to give such a bad performance. Now what should i do for this?...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony — Sony xperia c4 touch auto work

 hurry up on Jul 22, 2016
Sir i deposit my sony xperia c 4 handset in sony service center on 13/07/2016 for touch problem but till date my problem is not sort out.
My headset is in warranty.
Please sir sort out my problem as soon as possible
Also they are not given me job sheet number. The service center people told me that there are shortage of touch in sony company....
Complaint comments  Read comments Complaint category Mobile Handsets

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