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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - Sony bravia brand issue

User
 Amudha Babu on Dec 27, 2014
I bought a Sony bravia TV model KLV-24R422A on 31 Aug 2013 with 1 year warranty.. Now on Nov15th 2014 the TV stopped working.. So we approached to the customer service and they checked and told us that the main board got repaired and it costs Rs. 5000/-. they told us that they will check with sony whether the cost can be barred by them since the problem occurs after 3 months of expiration..Then after some days they told us the cost should be barred by us. This is completely not acceptable..because we bought the TV for Rs. 16900 and now the repair cost is Rs5000 which is almost 1/3 of the TV cost...
Complaint comments Read comments [1] Complaint category TVs

Sony India - mobile not able to connect with network, some time mobile function not work properly

User
 prashant.parsana on Dec 27, 2014
I was by new mobile sony xperia e3. after 2 month i face lots of problem because of this hendset. every two to three day we need to restart completely. after press power button for restart or power off at that time it's continually processing until we not stop using inside power off button....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Mobile Phone Defect

User
 akshay0070 on Dec 26, 2014
Hello Sir/Ma'am My Name is Akshay J. Patil I have purchased a new phone Sony Xperia Z2 on 15th August 2014 which turned out to be a defected peace having problem of gap between the screen and the frame at the upper right and corner due to which it got water inside it and got off. The shopkeeper told me it has the water warranty of 6 months and 1 year phone warranty and when i went to the Sony care they are charging me for my new phone for the repair charge in warranty period as phone was purchased defected i am hoping it to be replaced with new good condition phone as Sony sold me defective peace...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Xperia P -Replacement of Battery

User
 wakeel on Dec 25, 2014
Dear Sir, I have purchase Sony Xperia P one year ago. Now the battery of my mobile discharge very quickly. So, I decided to replace my battery. When I visited to the nearest Service Center of Sony. Then He said that "Xperia P battery cannot be replace since this phone is not available in current market. Please help me how can I replace the battery of Xperia P....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Recurring issue with my SONY Bravia LCD TV

User
 janaki_meena on Dec 24, 2014
I had purchased my sony Bravia 32 inches LCD TV in 2009, model number is KLV-32V400A. In June 2012 I had a display issue for which I registered a complaint (complaint #10521728). During this service an IC (T CON IC) in TCON PCB had to be replaced. I was very much unhappy that within 3 years of TV purchase that this issue happened. But accepted the charges and replaced the IC. Now again within 15 months I have the same problem. I have registered a new complaint (complaint # 22984048) and the service technician says that the IC has to be replaced again. I am extremely disappointed and didnt expect...
Complaint comments Read comments Complaint category TVs

Sony Service Centre - WITHOUT BILL

User
 Santhoshkumar .R on Dec 23, 2014
hi, i have complainted tv problem .1 week after they comes and get my sony wega tv motherbroad. after 2days they called said 2300rps then i asked come with perfect center computer bill .his phone number is 9094034005 .when i am asking bill he saying if bill means amount 700rps + added so total 2750 .why what u r doing guys .then i said ok no problem come with computerised bill. but he called to mom 8 more times regarding bill issue 10pm night .he saying i will return ur motherbroad without repairing anything .he told go and repair outside .why????Dear manager. am i wrong i just asked bill ? 23\12\2014.please...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - complain regarding my sony dvr

User
 Yogendra Singh Bhadouria on Dec 23, 2014
Hai, Respected Sir, Mam My name is Yogendra Singh Bhadouria and i am writing this complaint regarding my Sony DVR and a Speaker .Speaker model no is 0182573. DVR Model no DAV TZ200/CSP1 13347471, Serial No 4108126, Job no J42888685, on 18/11/2014 and paid 2411.00 rs in ins cash for the repair of my DVR and speaker .i was promise that i will get my DVR and Speaker repaired in 10 days but till now it has not been done .when i contacted the Sony service store which is in Gwalior, Madhya Pradesh name of the store is SONY AUTHORIZED SERVICE CENTRE GL-4 ABHIYANK ESTATE GWALIOR MADHYA PRADESH where i...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Non response of Complaint

User
 mkmishra1231 on Dec 23, 2014
Dear Team, Thanks for Helping the consumers of India with your Programme. I had Purchased a Television of Sony brand on 06th of November 2014(scan copy of receipt attached). I started experiencing the problem in picture Quality after 15 days of Purchase. I lodged complain with customer care of Sony India on 26th Nov 2014 and was provided a complain ID 22599960 But the servicing team did not take any response till 03rd December 2014. I reminded the customer care on 04th & 05th December 2014, still My problem has not been attended by any Sony India Executive. May please Help Mritunjay...
Complaint comments Read comments Complaint category TVs

Sony Mobiles India - Camera of xperia z1 fails and overheating

User
 ramugkrishna on Dec 23, 2014
Hi sir,

I am Ramu.G.Krishna, an unlucky user of Sony Xperia Z1 from Ernakulam, Kerala. I purchased my Xperia on 19 th April 2014 from Alif mobiles, Oberon Mall, Edappally, Cochin (invoice number - B-0129 dated 19 April 14) and on the 6th day of purchase it got hung, which was a Saturday and the 7th day was a Sunday, and service center was on holiday. i could not reach out the Sony service center in ernakulam (m/s Madonna electronics) which was nearest to me. On Monday upon my visit there, they told its not possible to replace the phone since 7 day period was over. They just updated...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Worst Service of Sony

User
 anandbabu1010 on Dec 22, 2014
Dear sir This is in reference to our complaint regarding our television which is not working from last one month and we are trying to reach you, we called at your customer care no many times but there is no response from your end. as we know that is Sony is a very big brand and has very good image in market but this time i am feeling that local company is better than sony these days . i think you need to improve your services or soon you will lose your image .my complaint no is 2295698/22740128 my name is Anand Babu (9710690444) SONY WORST SERVICE...
Complaint comments Read comments Complaint category TVs

Sony India - Complaint for Sony Xperia E3 Dual

User
 deepak79748 on Dec 22, 2014
Dear Sir/Mam, I am Deepak Mishra from Lucknow. I had bought 2 Sony Experia E3 Dual from Modern Communications, gomti nagar Lucknow (Bill Attached) on 18/11/2014. On 12/12/2014 my handset freezes while calling as I thought it was some system problem I tried switching it off but it hanged on showing 'shutting down' on the screen. I went to Sony Service Centre where in they Updated the Software and gave it to me back saying that the handset is OK now. After using it for 4 days same problem occurred on 18/12/2014. I went to the Sony Service Centre again where they did the software updated again and...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - no response from customer care

User
 sachinvij30 on Dec 21, 2014
Dear sir This is in reference to our complaint regarding our television which is not working from last one month and we are trying to reach you, we called at your customer care no many times but there is no response from your end. as we know that is Sony is a very big brand and has very good image in market but this time i am feeling that local company is better than sony these days . i think you need to improve your services or soon you will lose your image .my complaint no is 22957398 my name is sachin vij 101 ghs 3 sector 24 panchkula so tell me if i should Wait for your response or go to local...
Complaint comments Read comments [1] Complaint category TVs

Sony India - LCD TV complaint not response proper

User
 m.muraledhar on Dec 21, 2014
Dear sir We purchase LCD TV on Last year we have problem in our LCD TV we register the complain Complaint No. 22916791 booked on 17.12.2014 still your service not responses we cont. Your service center at anna nagar (Land Line No. 26217744, 26217766) Every Day we try in service center they or postpone form the day onward pls request your action to solve the issue...
Complaint comments Read comments [2] Complaint category TVs

Sony India - New xperia T2 Ultra smart phone (D5322) getting restart frequently

User
 ch22 on Dec 21, 2014
Dear Sir/Mam I Pijush Kanti Dey have the honour to inform u that i have purchase an Sony xperia T2 Ultra smart phone previous 11.12.2014 vide Cash Tax invoice no: BFLK/524/14, bearing model no: D5322, of IMEI no:351867065578764, from the purchesing date my mobile is restart automatically, then i took it ur service center with consulting the dealer(Capital Electronics, Unit of Anand & Co.Electronics Pvt.Ltd) but the service center fail to solv my problem. So, I requested to u please look over in to the matter and solve it as early as possible to change the hand set with a new one, then i will...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - extended warranty card issue

User
 Abey Peter on Dec 20, 2014
i abey.k.peter bought a sony led 40inch hd tv on august 2013. And i got a panel conplaint during the month of october2014. i got it repaired under extended warranty, which i took for an additional of 2years duration.sony authorised dealers named madonna electronics at edapally had done the work on my television.They had done the work properly, but at the time of delivery of my repaired television, they didn give me back the extended warranty card.i had called them several times.sonebody took the phone and asked me to go there and collect it.The worst behaviour to a customer through phone.Even then,...
Complaint comments Read comments [1] Complaint category TVs

Sony India - Same problem started within7 days

User
 sojwal on Dec 20, 2014
I am Sojwal Bisen and I use Sony Xperia M dual purchased on 04-01-2014. My mobile had an issue of power button and it was solved by your service centre at Nagpur. But after 7 days the problem get started again. My job no. Is W114111703402. I want u take proper action against it....
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - tv problem

User
 Rajavel Muthuswamy on Dec 19, 2014
My sony 32 ex 550 model has colour mixing problem last four days. i informed to shop sony dealer neyveli tvc, but they booked no.22937161 two days before.till today no response. tv problem is all fig. double line and red, yellow will not come till now also screen flickering.. when tv is idle ie no cable, no net, the same double line and colour problem. how can register complaint thro net? i have sony moble sony music system and somany product because of your brand but today i felt very sorry about ... .no satisfaction....
Complaint comments Read comments Complaint category TVs

Sony India - Reagrding 6 mnths old xperia c

User
 sandeepvarma147 on Dec 19, 2014
Dear Sir/Madam, I had bought a new Xperia C on 6th June (Invoice attached) and from the very same day the phone was not working properly so finally I went to the Authorised Sony Service Centre and software update was done and I was assured that the phone was alright. But unfortunately the problem still persisted and again I went to the ASC and this time I was told that my phone's motherboard had to be replaced and due to unavailability of the spares the can't be repaired. Now my phone is still lying at the service centre (service job sheet attached) and I am not willing to take the said phone...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - TV Sensor Problem - reg.

User
 T.Kannan KK Electricals on Dec 18, 2014
I was purchased one 24" LED TV Model No. EL62 on 30.09.2014 at Viveks Limited T.Nagar Branch. I was Complained viveks one technician came and he said sensor Problem we rectify the within two or three days I called after nobody response till date. Please arrange to rectify my problem. Bill No. 11421405998 dated 30.09.2014...
Complaint comments Read comments Complaint category TVs

Sony India - front screen self cracked

User
 sivaram.G on Dec 18, 2014
Hi, i bought Sony Z2 mobile on June 1st week of 2014. I got accidental warranty for 6 months and complete warranty for 1 year.Past week my mobile had self cracked on itself due to my personal problem i cant able to go service center at that time.Yesterday i went to Sony service center and make a conversation with there staffs.They told that your mobiles accidental warranty should be expired past week itself we should not claim your mobile by accidental warranty for this damage you should pay17000.I didn't broken my mobile it got self cracked for that, why should i pay and repair my phone.I searched...
Complaint comments Read comments Complaint category Mobile Handsets

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