Sony India Customer Care
Sony India Pvt Ltd
Customer satisfaction rating: 2%
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5251
COMPLAINTS

Sony India Customer Care

Sony India Pvt Ltd

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Address
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034
Landmarks:Near Featherlight Showroom & Oxford Book Store

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
82
57
Phone:

Additional info
Customer satisfaction rating
2%
Complaints
5251
Responses
311
Resolved
31
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Sony India Complaints & Reviews

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Sony — Sony earphones

 Sakshimittal3202 on May 25, 2016
I am using sony earphones since october and after three months i got it replaced as one of the earplug stopped working suddenly and again i am facing the same problem with these new earphones and i am residing in jawahar nagar and it has only service centre in roop nagar and it does not deal with earphone things.i went there and they asked me to go to shastri nagar to get my earphones replaced. I am really disappointed by the service provided by sony care.i am also using sony xperia z3 compact and the service center in roop nagar does not deal with out of warranty stuff.i got some prblm with the...
Complaint comments  Read comments Complaint category Products & Services

Sony India — Complain regarding sony led remote

 Ksudhir861 on May 25, 2016
Dear all

I am Sudhir Kumar and I just got a Sony led television from ezone store on 15/04/16 and I socked when I just open the cover and I don't found the remot of led its is useless for me with out remote I am very disappointed for this kind of niglegancy I spend the amount around 13777 it is lose for me.
If I not get the led television remote than I disclose in social media
I post in social media this kind of fraud is doing Sony company with the consumer.
I want the soluation ....
Complaint comments  Read comments Complaint category Credit Cards

Sony India — Sony xperia E4G dual mobile phone

 prabhdeep2840 on May 24, 2016
The basic phone feature are not working properly (Screen remains blank during incoming calls, Immediate battery drainage, Voice not audible to the person in contact during phone call )
Even after multiple submission of phone to service centre & various parts replacement, device is still not working
No proper support from customer care of company
No action from service head (Priyank Chauhan, Customer Relations - Corporate Office, New Delhi )...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Advance taken but delay in service

 apte11 on May 24, 2016
Issue of no sound no picture was reported to sony customer care on 03.05.2016 with
complaint id : 31986549. The service engineer came and reported that the AC DC adapter needs to be replaced. Advance of 2000 was taken and I was told that the part would be replaced within a week. Three weeks have passed and still there is no progress on the complaint. Whenever I call the service center I am told that the order for the part has been placed but the part has not been received. There is no information as to when the complaint will be addressed...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — Request/escalation to replace my display panel of sony led tv which went wrong. model no. kdl46w700a bought on 29-dec-2013

 chitbala on May 23, 2016
Respected madam/sir,
I bought the sony tv model no kdl46w700a on 29-dec-2013. Now it is 2 years and 5 months old. For the past 2 weeks the display has a single horizontal line and i requested the sony service for help. The service work order no is 32299059. They said the led panel is gone and would cost 30k to replace. It was very shocking for me to digest. We always buy superior brand products who are no 1 in market. I have another sony led tv which is 7 years old with no complaints. Despite your warranty terms and conditions, our trust is more towards the brand and not your warrant terms....
Complaint comments  Read comments Complaint category TVs

Sony India — Xperia z2 mobile, mic not working and been to service center twice

 TanviSinghal on May 23, 2016
I have bought xperia z2 in last may and recently after a system update my mic started working weirdly, other person could not hear my voice and then it became distorted too. I went to the service center they kept it for a week and after returning the calls were received on speaker and with the same mic problem. Now i went second time and after coming back the mic problem still prevails and also my internet is not working on 3g. I have confirmed with the network company its the mobile fault. Can you please give a solution to the same as it is still in warranty....
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Waterproof mobile isn't waterproof at all

 Hameed Hanif on May 22, 2016
I bought a sony xperia z3 during october 2014. Sony claims it is waterproof. The initial 6 months, i was getting blurry images when shot using its camera. I ignored it. But 2 weeks back, i rubbed the back of the phone with water (To clean it ofcourse). And i noticed water leaking inside the camera lens. The wifi/bluetooth stopped working thereon. It was purely because of the water entering the device.

When i gave the phone for service, i was given an estimation of 14000rs which is so unethical, disloyal and unfair. I cant even sell the mobile for 14000rs.

Now as a customer,...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Sony India — Sound problem on sony mobile

 Jdrd on May 20, 2016
Dear madam/sir

I purchased a sony xperia m4 aqua dual mobile on 23.06.2015 through flipkart vide tax invoice no # mum_bndi-000987-00000240. Imei no of the mobile is "352198070018482".

Initially it was warming too much. Now sound is totally off. I am unable to hear the voice of other person on call.

I attained sony's authorised service centre at 158 shyama prasad mukherjee road, kalighat, kolkata, west bengal, pin-700026 twice for fixing-up the sound problem.

Although my handset is under warranty period but they denied to provide any service...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Worst quality and service from sony mobile

 keyurb on May 19, 2016
I have purchased sony experia aqua m4 dual for rs. 19000 on 27.07.2015.
My mobile got automatically locked in first week after purchase and had to submit it to service center.
After receipt of unlocked phone found that speaker and microphone was not working. Again 2’nd time submitted to service center and in return i got defective refurbished phone and found that dead pixels on screen.
Again 3’rd time submitted to service center and in return again i got defective refurbished phone and found dead pixels on screen at different location.
Now 4’th time i have submitted...
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Sony India — TV bravia 32 inches color television

 Rjeffyremy Jeffbutter on May 19, 2016
Asike the service center at bangalore bannerghatta road, and athe yadiyr cross all bogus they have taken the name of sony and posing as the authrorised service center but there is no email id, as well the technician are like rogues and theives comes to the houses in the night, mr manjunath who is came at night 10 o clock and without proper id as well posing as threat, as says that he will issue the vocher and one need to pay rs250, what for? And he has not done any thing more over it is not sony appointed, we people are totally confused an cheated by these agents first cancel the licences of these...
Complaint comments  Read comments [4]Complaint category TVs

Sony India — 40'' inch led tv given as replacement against 42'' led tv

 gudu.saswat on May 18, 2016
Dear sir,
I am writing this mail to utter dissatisfaction against the adopted system in replacement of led tv and the lies, false information given by your bhubaneswar based rajpath service centre. I need inform you that i am a owner of 42' led tv model-klv42ex410 which has horizontal lines in panel and damaged speakers. I had an extended warranty from resq, reliance digital based which i gave a complaint to reliance digital people. After due inspection both by sony service and digital, the sony person told me that te panel will be replaced which they couldn't do even after months due to...
Complaint comments  Read comments [5]Complaint category TVs

Sony India — Sony laptop - warranty period not accepted by service centre - need your clarrification and help

 priya1996 on May 18, 2016
Dear sir,

Ub: purchase of sony laptop from croma through online - now repaired - sony service centre not accepting warrenty - need clarification - reg.

As per the invoice no. Sle004ec0007002 dated 30.8.2015 of croma, mumbai, throuh online mode i purchased one sony laptop with following specification

Sony vaio svf15318/b 39 cm,

Serial no. S0100064095.

I got the warranty card for one year from the date of purchase along with the invoice.

Now there is some problem with laptop. So i gave it to the authorized...
Complaint comments  Read comments [19]Complaint category Computers & Accessories

Sony India — Sony 10400mah power bank damage & cheated by them.

 Amit Kanaiya on May 17, 2016
I have purchase sony 10400mah power bank from online shopping site "the-emart".
I have received the damage item. While i had contact to support center of the "the-emart" by email, still they did not give any response from their site.
So, i think i was cheated by them. I need your help to recover my money.

Product and order detail
Sony 10400mah power bank (1)
Order date:- 13/05/16 time:- 12:35 p. M. (India)
Order no.:- 51433000086319
Delivered date:- 17/05/16 time:- 10:15 a. M. (India)
Payment cod & date:- 399/- & 17.05.2016 (All ready...
Complaint comments  Read comments [14]Complaint category Online Shopping

Sony India — Sony mobile phone

 Ashwin Mj on May 17, 2016
Sir,
I had given my mobile at youtr service centre udupi, karntaka (Sony care, near amantran hotel) and its been a long 25 days and still my mobile is not get repaired. When they took my complaint they told me it may take jus 1 day and then i got cal from service centre saying it may take 10 days more. After 10 days when called to sony care udupi they told its almost ready we wil cal back you in evening.. When i reached there they told me it may took 2 days more.. And finally after 2 days went there and they say again that part of this mobile is not with us it may took some more days.
Complaint comments  Read comments [22]Complaint category Mobile Handsets

Sony India — Shoddy BRAVIA Television Model: KLV-32R412C IN5, Serial No.: 4692750, Purchased on 12th November 2015

 Ajay S Jajodia on May 16, 2016
The Managing Director and all other Directors / Mr. Allwyn Buthello / Ms. Nilima Dharve,
Customer Care – West
Sony India Pvt Limited,
New-Delhi.

Subject: Service of BRAVIA Television Model: KLV-32R412C IN5, Serial No.: 4692750, Purchased on 12th November 2015.

1. This is further to my email sent to you on 12.05.2016 at 11:17 pm, but for no response at all till date, like my previous letters and many reminders to Ms. Nilima Dharve and even her promise to talk to me, but for no response from her till date.

2. This clearly shows...
Complaint comments  Read comments [17]Complaint category TVs

Sony India — Sony bravia television repair

 kashyapgohan on May 16, 2016
Sir/madam,
I have bought sony bravia 32' model no - klv32ex300 in 2011. Recently while shifting of our house i guess some damage was happened to my tv. White shadow spots are appearing on the tv screen. Same was informed to the sony service center near by, one of the service guy came to repair it and seen the tv for 1 min and told it will take around 17000-18000. He didn't told what was the problem and just told he would change the panel. What kind of service was it. I don't even understand. I have to spend almost half the cost of tv to repair it within 5 years of purchase. First of all...
Complaint comments  Read comments [10]Complaint category TVs

Sony India — Replacement of tv for defective bravia tv

 ArunKumar Siva Kumar on May 16, 2016
Am n. Sivakumar from neyveli township... Bought a tv on may2013... Sony bravia 40 inch led... On march 2016 i gave a complaint for non working... Executives attended the complaint and said that its defected pic tube but the same model is stopped production and also added that if 14500rs is paid (Amt equivalent to the picture tube) then they will replace the old with the new one... A dd has been taken and given in pudhucherry sony centre... Since then 3 to 4 calls have been received from the centre stating the new model number but since i could not understand the model number clearly. They confirmed...
Complaint comments  Read comments [8]Complaint category TVs

Sony India Pvt. Ltd — 1st manufacturing defect & then going again and again to sony care for 2 & half months

 preyash sarang on May 15, 2016
I've purchased sony z3+ phone with imei no: 359057062072944 on 17th nov 2015, it's waterproof as sony claimed & the reason i've purchased the phone... After using it for just 2 month one day i was seeing if the phone is good or not. So i put it in fresh water not totally just keep the phone upside down and deeped in water but kept the micro usb port up in air and less then 5 min..
Then within 15 min my touchpad was not working i don't know why.. So i was unable to restart.. Then i went for restart key inside rubber port and when i open it up water was inside... Then i knew that this is manufacturing...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Music System

 mulays on May 14, 2016
I purchased Sony Music System last week. They promised that the engineer will come on a Saturday till 04:00 pm but nobody turned up and it is 07:00pm. And I have to constantly follow up with the service centre and it seems that no one seems to be bothered. There is no courtesy to revert. And if they are coming with false promises. This is frustrating and my time is lost. Please take note of this...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — Repair sony Z ultra

 anil sharma7 on May 15, 2016
On 12th April 2014, I had purchased a Sony C6802/ Z / Ultra Black phone with IMEI number 357656051602728 from your company above mentioned dealer. Towards this purchase, I paid Rs 40000/- to your company. Attached herewith is a copy of invoice (no. 0134\SI\14-15) as per invoice.
After purchasing the phone, while using the phone it fell from my hand and display of the phone got broken which caused most of the trouble.
In order to get it repaired, I visited your company service center on 2nd January 2015, after inspection, your company service center asked me to submit the phone. Attached...
Complaint comments  Read comments Complaint category Mobile Handsets

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