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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - No support related demo and instlation

User
 arun singh28 on Mar 27, 2015
Dear Sir / Mam unfortunately i was purchased a sony home theatre bdv e 3200 on 23rd march 2015. i was raised a Request for installation and demo and rerefrence no is 24616023 i was called many times to your lucknow customer service cell but no satisfactory answer i found. today at morning when i was called again, he provide me a cell no. of service engineer..i was call to him and he told to me to pickup him to my own car. i picked him at lakhimpur which is 30 km from my residence.anyway after reached at my home he ask to me that he don't know about home theater and my lucknow service cell...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Mobile phone.

User
 Vipin_3181 on Mar 25, 2015
Sir/madam, I purchased a Sony Xperia z3 compact on 16th January 2015. After a few weeks of usage a rubber part on the outer rim of the device fell off. I have attached a photograph of the same with this email. I don't have any clue as to when the piece fell off from the device. I did submit my device to the nearest service centre. They told me it is a faulty device and I should get it replaced from the store where I purchased the device. But did not receive a positive response from either. Now after 5 days he calls me up and asks for 9400₹. I expect Sony devices to be of the utmost quality....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Product replacement warranty

User
 Anishvaid1995 on Mar 25, 2015
I am from Jalandhar Punjab, i bought a ps4 remote controller with 1 year replacement warranty. My remote stopped working so i took it to the service center they promised me they will replace it by a week for sure i gave my remote on 23 feb 2015 nd its 25 march 2015 today and when ever i call the service center they either don't pick up or say we'll get ur remote in two days and after two days they tell you the same crap! They say we have filed and company is not sending the remote its not our fault Is this how sony plan to satisfy thier costumers? This kind of service is not expected from one of...
Complaint comments Read comments Complaint category Products & Services

Sony India - Sony bravia klv 24p412b dead

User
 Rupesh Sahu on Mar 24, 2015
I have a Sony led 24". The boy who came for installation of the Sony led broke the audio pin inside the Jack of the led. He destroyed my new led. When I complained about it then again the same boy came after 10 days being complained. He changed the Complete board. As soon as he left the led was dead. It means that he provided me a faulty part. Now the service center tells me that they need to take d led to the service center. First of all full day I am not free to repair the led. My led is not working is because of your fault. So I request you to exchange my led with a new Sony led. I cannot trust...
Complaint comments Read comments Complaint category TVs

Sony India - missing wireless mouse dongle

User
 prakashcmenon on Mar 24, 2015
My name is Prakash C Menon a media professional.My contact no is 09995211377. I am regular customer of sony different products.I have used sony vaio laptop.(model no SVF15212SNW IN5 54580123.i was purchased this product from a retailer in Kochi, Kerala.Due to system slow, last week I went to Madona Electronics, sony authorized service centre, toll junction Edappally, Kochin for servicing.Today i got my system back, but missing my wireless mouse dongle.I called service centre and talked to service person.but i dont get a proper answer from service section.I still believe the brand Sony.I felt so...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - Nerves For Your Service

User
 rohit6699 on Mar 24, 2015
I am nerves about your bad service and misguiding to the customer, I have been submitted my Sony Xperia C3 at NEW SAI ELECTONICS service center on 7th March 2015 but still there is no satisfactory action was taken. The service center says the company had provided them 4 times display but 4 times the display was faulty. So you have to wait, but beside that the customer care senior officer says that they hadn't sent the display 4 times. Now who should we trust? Reply must to my question...! job no:-W115030600018 Name:-Rohit Santosh Agrawal Mo No:- +917083999216...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Having problems in camera and sound

User
 harpreet 6 on Mar 23, 2015
I am using ur Sony expira T2 ultra in this I am faceing problem of both camera they both not working properly the front camera is like vga camera & at the time of zooming the back camera not having good clearty & sound output quality is also not good kindly look into this matter because your service centre executive are not resolveing my problem....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - over heating problem of Xperia Z1

User
 Lazy Lakshman on Mar 23, 2015
i bought a Xperia Z1 for 25K . and totally regret it . it gets heated instantly even when i listen to music . unworthy piece . total dissatisfaction . my phone is under warranty . just a month old . i gave it to an authorized dealer in mumbai . he kept it for repairing . gave it back after a week but the problem continues . in 10 minutes it gets heated that might burn your skin . am not lying . will anyone help me with it ? i want it replaced ....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - regarding service center and handset

User
 manvee on Mar 20, 2015
Hello, This is Himanshu, and I am using experia z1 and its under warranty til 04/04/2015. I have one problem with it that its has some scratches on its camera glass and because of that the pictures are coming little blurry. So today I went to Sony service center (active techno care at yashwant plaza near railway station) and had words with representative and she discussed with engineer named "Ashish" and he checked the phone and said it would be treated as out of warranty because it has few scratches on its outer body. I can send you the pics of the cell phone it doesn't has that too much scratches...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - lost my sony xperia z2

User
 dumbo on Mar 20, 2015
i want to trace my sony xperia z2. i have lost it amd trying to trace through my xperia. but i am unable to trace my mobile phone. please help me find my phone because it is really an awsum product n i dont want to shift to any other product. please help me locate my phone...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Not worth buying Sony Bravia TV

User
 Rakesh Kumar Pillai on Mar 20, 2015
I bought a 40" LCD TV and its panel got damaged in less than 2.5 years. I registered a complaint and there services guys say that he panel needs to be replaced and would incur an expense of around 22K INR. Even if I change the panel they would not give a a warranty of more than 1 year. It is not worth going for this. Their technician told me that this is an electronic equipment and 10 out of 100 TVs may have a bad panel. What a justification??? Honestly, this brand is cheating people and i know around 5-6 people close to me having the issue. They went and bought another TV and accepted this lost....
Complaint comments Read comments Complaint category TVs

Sony India - Panel problem twice in three years

User
 somiram on Mar 20, 2015
I purchased a 32 inch Sony Bravia LED TV (Model No. KDL-32EX520) in April 2012. The screen showing some problems in September 2013, I registered a complaint with Sony India and an engineer from Jaypee Electronics, Noida, an authorized service agents of Sony India, attended the complaint. He informed that the panel would need to be replaced, and since the TV was out of warranty, but he also informed that for panel the warranty period is more then one year. I have submitted the TV set at service center, they change the panel and some coils, and charge me rs. 2800 for coils only. Now, few days back...
Complaint comments Read comments Complaint category TVs

Sony India - Mobile not repaired yet

User
 Saurabh Thukral on Mar 20, 2015
Job No- W115020800434 Date- 08/02/2015 I gave my handset for repairing to sony service under warranty on 8th feb but till now i didn't got my handset repaired or any spare phone for use...More than a month passed...Busted from sony services...whenever i call or visit the centre they only say that it is under process and will be repaired soon and there is no spare phone available right now...then finally i purchased a new phone...Please help me out...want my phone back.. :(...
Complaint comments Read comments Complaint category Mobile Handsets

Sony Xperia - False advertisement and commitment

User
 Isha Jn on Mar 20, 2015
Hi,

I had purchased Xperia Z3 on Nov 26' 2014 for the promise that it is water
resistant with a standby of 30 mins in 1.5 mtr deep water.

However, My phone with all ports closed was hardly for 5 mins in 3 feet deep
pool and it has become a dead unit.
When taken to service care center, I was informed it won’t be covered under
warranty. This is already committed in Advertisement & Guarantee.

If water has creep-ed in then there has to be a manufacturing defect
in the set, which I am not responsible for...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - mobile complend

User
 sunil vats on Mar 20, 2015
Dear sir I buy sony e3 dual of rupees 12500/- on date 12.11.2014.after some time getting some hanging problem in it.I went to Nearest sony service center.they submit my mobile on date 22.12.2014.they repaired it.afer some time another problem comes in it.so went sony service center again they submit my handset again on date 25.2.2015.but problem in my handset is not resolve.so I went sony service center again on date 11.3.2015.they submit my handset 3rd time.they repaired it.but the problem is still remain.so i went sony service center again they didn't respond to me and refused to submit handset....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Worst Customer service Centre Very Irresponsible

User
 shikhabkw on Mar 19, 2015
Dear concerned officer I want to file a complaint against Sony for not taking customer complaint seriously. I submitted the phone model Z Ultra with inactive camera and was hanging continously. When I visited the paradise Telesoft private limited service centre at bindal bridge chakrata road dehradun. The customer executive hardly listed the complaint as well as very rude. How so ever I ignored as they behave very annoyingly and irresponsibility. They did not give any status info when to collect ( date not yet confirmed ). I called several times but no response & rejected for backup support...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - REPLACEMENT AND REFUND OF MONEY

User
 Mallikarjuna Dengi on Mar 19, 2015
I have purchased SONY Xperia Z2 (model: D6502) on 26 May 2014. While charging battery display got problem with showing only vertical lines. On 20th Feb 2015 Handset given to nearby authorised Sony Service Center in Bellary( Karnataka State). As this mobile is not repairable the service center is assured to replace the handset set with new one. After 10 Days they offered me with a refurbished handset which was already repaired. When I checked handset throughly I found it is defective and back panel was got opened. Then I made them clear that am not going to accept any refurbished handset and...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - REPLACEMENT OF SONY HARD DISC:DEFICIENCY IN SERVICES

User
 RAJUSRINIVAS on Mar 19, 2015
Dear Concerned OfficerGreetings! 1. I Colonel R Srinivas a serving Army Officer, (mob no 8939284917) had handed over my Sony Hard Disc (pink Colour, 500 GB with cable) to the Sony Authorised Service Centre at BLOCK AE 135, 4th AVENUE Shanthi Colony, Anna Nagar on 09 Mar 2015 with the complaint "Hard Disc not detecting" . 2.No Job Number was given despite asking and I was told that my mob no is enough and was assured that a new hard disc will be given within 4-5 working days. 3. The serial no of the Hard Disc is KCV155p27122049 and the model no is HD-EG5.Also the same is under...
Complaint comments Read comments Complaint category Computer Hardware

Sony India - Phone not being repaired and submitted ofr almost a month

User
 vivek8386 on Mar 19, 2015
I want to file a complaint against SONY for not taking their customers complaint seriously. I submitted the phone Model no.- C5502 with damaged screen on 24th Feb 2015. I was told that i will receive a call in 3-4 days from the company about the status of the phone that it will be repaired or not.I didn't received a call from them i had to call them thrice to get the status. I was then told that the screen can not be repaired as this handset has been stopped from the company. They told me that you can upgrade to higher version nd you will get 50% for this handset on market price rest i'll have...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - New defective handset

User
 advgoswami on Mar 18, 2015
I purchased a Sony XPERIA E3 Mobile having Serial No. HFR025 (356446067325543 from Vijay Sales, Crown Plaza, Sec 15, Mathura Road, Faridabad on 15.03.2015 with a condiretaion of Rupees 9, 990/-. On 17.03.2015 I experienced some problem with the set like disturbance while talking, call drop, vanishing of display etc. On the same day I visited the dealer, the staff there checked and did something with it and said its ok. The Manager there told me that if I came across any problem later on he shall replace the mobile. On the next day, I didn't receive calls as the calls were not getting through my...
Complaint comments Read comments Complaint category Mobile Handsets

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