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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - sony c3 dual very bad camera quality

User
 thakur Ashish Solanki on Mar 6, 2015
Camera quality of this phone is very bad, pixels are not clear as per the 8 mega pixels camera, video sound recording is not good, auto focus problem while shooting a video, and company is not doing any thing to overcome from this problem & it is a expensive phone....
Complaint comments Read comments Complaint category Mobile Handsets

Sony - Ony Laptop SVF14212

User
 Deepak Sonthalia on Mar 6, 2015
Hi This is the worst laptop that i have ever laid my hands on. Not only is this pathetically slow, even slower than a 7 yr old laptop of mine, but also very erratic in functioning. This is the last machine/equipment that i have ever bought from Sony and would prefer to stay away from it henceforth. Nevertheless having bought this piece i have no option to get this sorted out Rgds Deepak 9686569722...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - Poor service and Exorbitant repair costs

User
 rajnishhanda on Mar 6, 2015
Dear sir, My Sony TV ( model No KLV-40S550A size 40") service complaint registered on 22Feb 2015 at authorised sony call centre was picked on 25 Feb 2015 by star electronics( job no J50492567) community centre, Naraina Vihar, Near C block Gurdwara, New Delhi. Yesterday i.e. on 05 march after 11 days I have been informed it cannot be repaired and needs the screen to be replaced at a cost of 18, 000/- plus . I am totally disappointed at the slow service provided absolutely no update or follow up and now the exorbitant cost being quoted which was exactly what I was fearing and i had...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - sony xperia l not show sim card signal

User
 Tarsem Saini on Mar 5, 2015
respected sir, i have purchased sony xperia l in last april 2014.now my mobile set not show tower signal.i went sony service cente, but concern dealing person not show intrested in my probelm. please sir solve my probelm. REGARDS tarsem saini ludhiana, PUNJAB 09463131164...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Xperia Z mobile charger port damaged

User
 VVSRK on Mar 5, 2015
Hi, Few days back my Xperia Z mobile phone charging port damaged, i went to authorized service center and they said they cannot repair but replacement would be done on payment of 20000 Rs ( i.e half the amount of new Xperia Z ) which was not acceptable. I have even made a call to Sony Support Center and there also response was same. At that time i felt it was bad decision to busy Sony product as their support service is very poor. If this is way sony would continue their support services on products i would surely not recommend to buy sony products. Now i am at lose, this is un-professionalism...
Complaint comments Read comments Complaint category Mobile Handsets

Sony Mobile - refused for service under warranty set

User
 pkmohanty.bbsr on Mar 5, 2015
The Sony mobile set was purchased from bhubaneswar, odisha on 20th April 2014.The set was having problem in the touch screen for operations.The problem was identified that liquid ingress red, I requested to service centre at bhubaneswar for servicce but they refused to extend the service and top of that they offer me please purchase another set with 20 % discount, even they had given me letter writting.They returned the set as it is beyond the capacity of repair....
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - Sony Experia Z

User
 Mohammed Khizar Hussain on Mar 5, 2015
Good Evening, Sony Experia Z IMEI 355 666 058 240 002 I write in distress about the experience owning a Sony Experia Z phone. I bought the phone from a Poorvika Vendor last year in the month of April'14. I initially had two problems one phone getting heated and secondly red eye, however i carried on because of some sentiment. Last week my phone fell on the floor from my hand and the screen had broken lines but the display was fine, however am not able to use the phone anymore. I checked with Sony Service center and was informed that it will cost around 15K and since the phone is within warranty...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Led 32 inch

User
 moiz sadriwala on Mar 5, 2015
A year ago, i have purchased Sony led from Vijay Sales Mira rd with warranty of 1 year, On Feb 2015 1 week my TV came up with a black screen no display when i called Sony engineer for repair it come to know that display need to change that will cost 15000/- this is like not expected from Sony product just in 1 year performance is down, there are many more product in market more cheaper than Sony product but i suggested to go for Sony just because it will run for long term, compare to Sony our last experience with Onida TV was much more better than Sony it worked for 13 year without any...
Complaint comments Read comments Complaint category TVs

Sony India - Experia Z1 after being replaced also has the same issue

User
 sui on Mar 5, 2015
I had bought Experia Z1 C6902 on 31 March 2014 but after a few days it started getting hanged so went to the customer care for the 1st time within a month of purchasing the phone. They updated the software and gave me the phone I did'nt understand how a newly bought phone could have an old software which needed updation.Thenagain on 7 June 2014 I gave my phone to the customer care for not getting charged even then they did the formatting and gave me the phone the next day without even checking whether it is getting charged or not. When I checked the phone it still had the same issue and told them...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony Center - Handset problem

User
 Rajamuni on Mar 4, 2015
Purchased XPERIA T2 Ultra Item No 50667469 on 16.11.2014.Battery charging stopped on 18.01.2014, contacted Mobile Technology for service.At service centre they denied the free service by telling the hand set is Guarantee void and given the estimate for 7523.99 for servicing for which I denied. The hand set is brand New Instrument neither I given to any second person for use nor I opened it.Sony customer care centre also not given satisfactory justification and demanding to approve the estimate for service.One week back I contacted sales manger but no response from him.The Instrument is not working...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - sony xperia M (C2004)

User
 Ikrar Ali on Mar 4, 2015
incoming and outgoing voice not clear and we have try to repair 2 times on 13/02/2015 and 02/03/2015 on Active Techno care sony service centre indore but they are not solve our problem properly so do some help otherwise i will take any action against sony centre....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Poor Service at Service centres

User
 Shaik Touseef on Mar 3, 2015
I have bought Sony Xperia ZR. Recently I have faced some problem in microphone. So I have given it to service centre for warranty. Its been a month from the date of submission. The problem has not yet solved. VAIBHAV Enterprises, Madhapur, Hitech city Road. Job no : W115021104861 Worst experience with the people working over service centre....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - sony service centre not doing well there work

User
 Satish sahu on Mar 3, 2015
As my mobile is not in guerenty period. so there was problem for microphone so i went to customer care they take my phone and told me collect after 3 days then when i gone to collect my phone what i found that they have broken my front pannel so i gave to them and they replaced it without any charge for that .now i am facing problem that my battery not working properly it consume power 10 times more .so i gone to customer care and told my problem so they took my phone again and they tested it battery and took 168rs and still the problem is there .so they told me that there is motherboard problem...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Very Poor technical support

User
 ash_kulkarni on Mar 3, 2015
Dear Sir / Madam It has been a week since I have lodged a compliant regarding fault in my TV and registered the necessary complaint with your toll free number 1800-103-7799. Till today date-03-03-2015 nobody has come for a visit at least to check as to exactly what problem has occurred. I have not received even a call from any executive till date regarding the compliant registered, whenever I am calling the toll free number I am getting vague answers from the customer care executives and I am unable to get a solution for my problem. This instance is really annoying and I am unable to keep faith...
Complaint comments Read comments Complaint category TVs

Sony India - new mobile phone complaint

User
 varghese. ct on Mar 3, 2015
Respected Madom/Sir, I am Varghese. C T from Ernakulam Kerala. I bought new mobile phone, Experia E3, IEMI Number-355289067042663 from LULU MALL Edapilly on 10th January 2015. Since the January itself the mobile phone started to show the network problem, over heating and hanging problem. I gave the phone to the service centre in Ernakulam ( Maddona Electronics, 40/7135, F4, AVS building, M G Road, Kerala, Cochin-682035, PH;368185) on 27th February 2015. I got back the mobile phone on 28th February 2015, the service centre upgrade the software and they inform me that your mobile had no problem...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Poor Warranty Support

User
 Jinam Shah on Mar 3, 2015
Case id:j43118260 i gave my ps4 for service on 13-12-2014 and still i have not received my ps4 till date i want a permanent solution when i talk to sony clarity service centre they dont reply at all properly they told it comes after Christmas then after new year after makarsankranrti after republic day then next tuesday and then next tuesday till now no reply i called your sony helpline also no reply now i need permanent solution also i want you to provide new controller hdmi cable powercord also with console its a request due to your delay i have paved big damage on my ps plus subscription also...
Complaint comments Read comments [2] Complaint category Other

Sony Ericsson - no after sales service

User
 sharletv on Mar 3, 2015
I have bought one handset of Sony Ericsson's (model-Xperia mini-ST15i).after using 1+year its display got blank.i visited company's service centre.to my surprise, they refuse to repair it saying this model is discontinued by the company.to check another opinion, i visited company's another service centre but the reply was same.what is this? Why we buy mobile handset, just to use and throw.PLEASE DON'T BUY HANDSETS OF SONY ERICSSON IF YOU WANT VALUE FOR MONEY....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - refund issue

User
 Mansi Dogra on Mar 2, 2015
Dear Sir/Mam Hello I am Mansi Dogra . I have purchased a new handset (model no- SONY C3 D2502) from your dealer at Karol bagh. I have observed that there is a big problem in camera quality of phone. While clicking a pic or video it shows cloudiness and multiple colour in background, for which I visited your sony service center at Nehru place and DOA done and I have received a new phone but again there is same issue . I visited again but they are saying that there is a manufacturing problem from company side so we can’t do anything. KINDLY LOOK INTO THE MATTER AND REFUND THE...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Mobile has been repairing yet same snag is fixed

User
 Sukhdeep Singh Sodhi on Mar 2, 2015
I had bought hand set on 27th, August, 2015. after one month camera was not working properly. I submitted my set and after 22 days it was repaired. then camera was working properly. after two days same problem with camera was surged. again i submitted the set at sangrur sony service centre. they too 25 days again approximately. They changed its board and cabinet under the Job no. w11512101217.then again the problem was in back light. i submitted set again this time they returned me after 15 days. Problem is still continuous. camera is not working and back light is creating problem.Now band is not...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Mobile phone Z ultra

User
 Ankush Walthare on Mar 2, 2015
Here my phone Z ultra is a water proof phone and it get damage by water within 30sec and costumer care of Sony center said that if you will pay 80% of its costs after that he will replace it. But my EMI is not completed. If i will pay 18, 000 to company to get the new phone. Then it will of 40, 000. But my phone is in warranty. So how can i afford this. And it is an waterproof phone and they are not giving warranty to replace for water damage at free of cost... They are charging 80% cost of new phone to exchange that old phone....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

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