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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - display and keyboard problem

User
 tiwari.pranjal85@gmail.com on Aug 19, 2014
Problem 1 (display disturbed) Look at the right side of enclosed screen you will find a line appearing on the screen. Problem 2 (keyboard error) when I start my laptop, digit 3 comes like 33333333333333333333333333333333333333 in search panel. This problem comes occasionally....
Complaint comments Read comments Complaint category Computers & Accessories

Sony India - SONY XPERIA SP not functioning properly

User
 anilpahilwani on Aug 19, 2014
I have brought sony xperia spwith IMEI 355810055246279 on 18 June 2014 from satyam electronics in Jaipur rajasthan for my family member. i am facing various issues in my phone now for example. while the phone rings whether during incoming main call, viber, tango etc the main speaker remains inactive and the ear speaker becomes active due to which the ring is not atol audible. I have visited the sony service centre but as a result people over there instead of helping me they straight said that do not use application like viber etc. and when i said that every one over the world is being using these...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - BRAVIA LCD KLV32BX300 PATCHES ON SCREEN

User
 Randheer Lakshmanan on Aug 19, 2014
I had purchased a sony LCD color tv KLV 32BX300 (Serial No : 2387770) on 25-August 2010 from M/S Nikshan Electronics Bank Road Kannur wide invoice number A17848. I regret to inform you that the screen of the tv is completely defased with patches. Hence the picture quality is very bad. TV is now in bad shape and cannot be used anymore. How can TV which is used only for 4 years have problems? I strongly believe this due to manufacture defect. As per my enquiry it is reveled that several similar case are reported. I believed SONY product always have quality which is the only reason to buy SONY Bravia...
Complaint comments Read comments Complaint category TVs

Sony India - Pathetic Customer Service

User
 Ravi Saraogi on Aug 19, 2014
We have purchased a TV from Viveks in Adyar, Chennai and it was promised that TV will be fixed by Sony Service next day. Then someone from Sony Service called and confirmed that this will be done at 4 pm. Then the time was changed to 6 pm, 6 pm became 7 pm and it was 8:30 when we again got a call stating that it cannot be done. When we again called the same number +919094790551, the person named KANNAN picked up the call and was very very rude and mentioned that do whatever it cannot be done and that he is not concerned with services of Sony. He went ahead and mentioned that if a complaint needs...
Complaint comments Read comments Complaint category TVs

Sony India - 6 visits to 2 service centre still not Satisfied. My phone is Sony xperia C1904

User
 Ashishfrustatedindian on Aug 19, 2014
I bought the phone on 28th July 2014 and Have already paid 7 visits to 2 Service centres in Delhi. Nehru place and Laxmi nagar. First time my phone started showing problems with external speakers so Nehru place service centre on 7th august changed my PCB ( Motherboard) and then I came home so the Battery couldnot charge so i went to Laxmi nagar they gave me new charger and new battery and at home the problem still remained and then i went again and subimitted the phone on 14th august again and i recieved it on 19th august they claimed that they changed the charging jack and now i returned home and...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Xperia Z2 (UN) Water Proof Phone

User
 Rajnish Rane on Aug 19, 2014
Hi, I had bought a Sony Xperia Z2 on13 July 2014. I bought the phone for:- 1. The Brand name of “Sony” & 2. The water proof feature the phone has On 09 August 2014, I had gone to a water park for an official event and had used the phone in water (not under water) to click some pictures in water (not under water). In view of the full day event, my phone was charged at my home and all the flaps on my phone were properly closed as they should be. Unfortunately some time later I started facing issues of:- 1. Touch Not working and 2. Screen Flickering On 12 August 2014,...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - inconvenience in getting my phone service.

User
 srishti jaggi on Aug 19, 2014
I bought Xperia ZL on Jan 22, 2014. The phone has stopped working all of a sudden in just 8 months. I cannot switch my phone on after repeated attempts. So i decided to go to the service centre and get my phone checked. After waiting for 2hrs for my turn I am told by the help desk that my phone will be sent to Chennai and i can collect it only after 20 days. Secondly, i wil be handed over another phone set after 20 days and not my original phone which would be close to the condition of my original phone. Thirdly, I wont be provided any stand by phone set because they dont have a stock for that. This...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - about mobile screen

User
 sreeram bittu on Aug 19, 2014
sir, i bought a sony mobile xperia zr 0n 1-7-2014 and within 3 days the phone fell down and the screen was broken down i have the insurence for the mobile so that i need the estimation letter for the mobile it has been 2 months and there is no reply for that so please send the estimation so that i can get the insurence for the mobile so please kindly send the estimation letter...
Complaint comments Read comments Complaint category Insurance

Sony India - WALL MOUNTING OF 22" LED TV

User
 Ebrahim Patrawala on Aug 19, 2014
DEAR SIR, I EBRAHIM.Z PURCHASED A 22" SONY BRAVIA LED TV FROM SONY WORLD VISAKHAPATNAM ON 11/08/14 OUR SERVICE REQUEST ID 20415828 MY MOBILE NO 9396827034. I AM SORRY TO SAY THAT MY REQUEST FOR WALL MOUNTING OF MY TV HAS NOT BEEN FULFILLED TILL TODAYS. WHICH IS NOT ACCEPTABLE ON FROM BRANDED COMPANIES LIKE YOU. DAILY YOUR COMPANY SERVICE PERSON CALL ME AND ASKS FOR CONFIRMATION OF ADDRESS AND DOESNOT COME. SO, NO REQUEST I DEMAND FOR IMMEDIATE ACTION....
Complaint comments Read comments Complaint category TVs

Sony India - Wrinkles/Bubbles in LCD TV

User
 Mathruchaya on Aug 18, 2014
Sir, I have purchased Sony Bravia 32 " LCD on 14.8.2010 from Sony Centre Chandra Vision vide Bill No, 2951 dated 14.8.2010. Model KLV-32BX300IN%(32"LCDTV). Now multiple wrinkles develop across the Screen. Also from yesterday onwards a bubble like smoky eruption developed across the screen and it is spreading rapidly and picture is having white back ground. Though TV is four years old which was purchased at a cost of Rs.32, 000/- and well protected with voltage stabilizer, I am not able to understand the hardware is developing unprecedented quality problem. I have been a genuine SONY customer...
Complaint comments Read comments Complaint category TVs

Sony India - Laptop

User
 80.iyer@gmail.com on Aug 18, 2014
This mail is with regards to my Sony laptop which I gave to CHENNAI SERVICE for repair. I would like to bring to your notice that I gave my laptop for repair on 14-6-14, But till now I haven’t get any date or communication on the delivery date. After continuous follow up with CHENNAI SERVICE Center and Manager (vinod-9840464790) . I am not getting any appropriate response, adding to that they are not answering the call. I would need some intervention on this from higher authority. Can you share the higher Authority number so that I can have a call on this. Laptop details Mentioned Below :Model...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - internet not working on phone

User
 Ashok Singh Jangpangi on Aug 18, 2014
yesterday i bought sony xperia z2 and today the internet is not working on the set if u cant make a phone than dont why are u making people waste their money needlessly u should stop making products other than gaming consoles cause they work fine...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Complaint on 06/08/2014 not closed yet.

User
 dillip69 on Aug 18, 2014
I Sri Dillip Kumar Biswal purchase one Sony Bravia LCD 32 inches on 14/05/2014 from your dealer KBM Electonics, Yusuf Sarai, New Delhi. TV is not working from 05/08/2014. I had lodged a complain on Sony Customer Care on 06/08/2014 with request ID 20342798. Your Engineer was visited on 07/08/2014 and told panel is not working, i will sibmitt my report in service centre. Our customer care Van will pick up your TV set & it will repair in Service centre. It will take 3-4 days. Nobody had come to pick up the TV Set till 13/08/2014. Again I had telephoned to the service centre on 13/08/2014. The same...
Complaint comments Read comments Complaint category TVs

Sony - Mobile is not repaired

User
 Akhurana on Aug 18, 2014
I purchased sony xperia m on 28 july 14 and after few days a defect is came and when i complaint about it my set is not replaced.I give to service center on 8aug and till now my set is not repaired.A very bad, worst service is given by sony....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Vaio VPCSB36FN "Battery not detected"

User
 Thangminlien Hangshing on Aug 18, 2014
My sony vaio vpcsb36fn purchased in Oct, 2011 for 55k has given me problem after problem. Mother board was out of order within warranty which was repair it free of cost. DVD drive was out of order and I have spent around five thousand for repairing. In April, 2014 when my friend used my Laptop and forgetting to switch on power plug, the battery has been drain out and the system shuts it down suddenly after using 4/5 hours. When we notice that power was not plug in, we connect to the power line and start the system and it start up properly but batter status say that "Battery not detected" when contact...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - regarding window office trial version in sony vaio

User
 sachinril8 on Aug 18, 2014
Hi, Myself shweta i make a purchase of Sony vaio laptop from dehradun and with in 10 month i went twice into service center but that is not end with in 10 month i start reciving a msg. That your you have to renew office as it is a trial version . i not understand that if i pay for the original why i get trial version i have 2 other laptop also that is from HP but its almost 3 years i am get any kind of msg. till the date . please resolve my problem ASAP model no. of Sony vaio is svf152c1ww waiting for your reply Shweta Gupta shwetagupta858@gmail.com 8126414888 deheradun...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - Avoid this company at all costs

User
 Sameer Satam on Aug 18, 2014
With utmost trust and belief i had purchased my only means
of communication viz. Sony Xperia ZL with IMEI Number
355387050227836 within 6 months of purchase the device
brokedown and was in no condition to be repaired by your
service centre and as per the policy was provided with a new
piece that too after a long wait of 28 days viz. Sony Xperia
ZL with IMEI Number 355387050346966 .After using this device
for 24 days this device is also not working.This means that
Sony's technology and quality is so weak that its device
...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony home theater repair issue! [Resolved]

User
 rajindermarwaha on Aug 18, 2014
Monday, August 18, 2014,
Dear Sir,
I am really pained to notice the deterioration of Sony consumer products over the years.
I bought Sony Home Theater- model DAV DZ 340K, SERIAL NO. 6177222. This was bought little over than one year. I t stopped working. I made complaint to Sony on toll free. The complaint no. Given was ID 20081517 on 20/07/2014 at 5.49pm. NRI Electronics, Ghaziabad, was assigned the repair job. Their representative visited ON 23RD July, since, he could not repair it, and he took the theater for repair at the workshop. I was told that it will be repaired in...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - sold defective mobile

User
 robin dabas on Aug 17, 2014
I purchased a sony experia mobile on 21st july 2014 from a croma store in gurgaon on urgent basis as my old mobile got damaged there on road because i cant put my phone switched off anytime as per my job so i puchased cell phone from there only but with in 20 days of puchase the problems starts occuring in mobile and i also didn't found any thing in phone what they told me about and after that when i again went to croma store to get it replaced they said they will get the same phone rectified with in a day but they cant change it and cant give any alternate option i said ok but i am leaving 40 KMs...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony Mobile India - Mobile stopped working after one month

User
 SNOjha on Aug 17, 2014
I am from Santiniketan, West Bengal. I purchased a Sony Mobile from local (Bolpur) dealer. As the mobile could not be switched on after about a month, the dealer advised us to contact the Sony Service Centre, Durgapur which is 70 Km away. The Service Centre failed to correct the mobile and said that it is a major problem. They retained the mobile and provided a used set with single SIM-slot for our use. In view of this major problem and short period (less than 3 months) within which the mobile stopped working, I am requesting for a replacement, instead of a reconditioned set. The email exchanges...
Complaint comments Read comments Complaint category Mobile Handsets

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