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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - Camera Lens Fungus

User
 basith8606 on Jan 31, 2015
I am a Xperia™SP user.my mobile camera has got Fungus.i visit Sony authorised service Center in Thrissur.they replaced the lens within 2weeks.after 2weeks i got my device.I open the camera application it show camera error.again i call the service center and tell the problem.they tell reset the device.i reseted it, after few days it again got fungus.what i will do iam a sony lover .i hate sony because they have poor service You can See The Left Side Of the Photo Is Very Good Sharp But The Right Side Is Very Bad Blurry.I hate...
Complaint comments Read comments Complaint category Mobile Handsets

Sony Xperia Tipo - Camera have stopped

User
 RoyAnimesh Roy on Jan 31, 2015
Hello sir I purchased the one of the most famous company mobile but their service was so bad. I purchased the mobile now it is out of warranty my mobile camera has stopped working so I just went out the service center for repairing my mobile camera but they are saying that to change the mother board which cost is around 4000 rs why should I pay huge amount. contact no. 9430145983...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - defective mobile

User
 shafiqueahmed55 on Jan 31, 2015
Hi this is Mohd Ayaz I m writing this mail in regards to my Sony xperia zr which is defective I bought this mobile from flipkart its been a almost 2 month I use this mobile from last 1 month its working properly but then 1 month after display get black I don't even can receive call, I called up to flipkart regarding this issue but according to flipkart policy he can replace mobile phone between 1 month, so they ask me to visit Sony xperia service center (store) I did the same thing I take my invoice (Bill) and visited in Sony xperia service center but it was of no use they just said that...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Xperia z Ultra Screen Manufacturing Defects Cracked Automatic , Charging 11000 for Repair in Sony Service Center Bangalore

User
 Subhradipta Tripathi on Jan 30, 2015
Dear, I have Purchased my Sony Xperia z Ultra in Oct 2014 and there is Level pasted in the Box Accidental Protected, now on 27th Jan 2015 My Xperia got cracked internally itself and touch is not working, when I talk to customer care they said you have to pay for service and when i visited the Near Service center they Said you have to pay 11000 Rs for the Repair even if it is Cracked, they cant do anything, Engineers knows the fact how it happens they said on face it is Sony Defect but customer has to pay for this anyhow ...as per my review through Internet, Sony has Screen Manufacturing defect...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Laptop Hard Disk Got Changed

User
 shivmodi on Jan 30, 2015
Hi, I am having Sony Vaio Laptop and it faced display problem in November 2014. On 15th November, 2014 I went to Sony Center MDC sector 5 Panchkula. They told expenses will be around 20k so I waited for 2 months and tried to get it rectified from outside instead of Sony Center. When that outside vendor opened my laptop in front of me I was totally shocked, my hard disk was changed. Instead of 500GB it was 320 GB only and I lost all my confidential data. When I approached Sony Center again they told it may happen but they can't fix it. They told sometimes lot of machines are opened at the same time...
Complaint comments Read comments Complaint category Computers & Accessories

Sony India - sony xperia c self cracked

User
 minha nousheer on Jan 30, 2015
My Xperia C self cracked itself . I was shocked at the very sight of it. Later on I searched on the internet and I found that there are many similar cases of self cracking. Being a loyal sony customer I was astonished as to how sony can have such a flaw in one of its flagship model. But then I thought since the phone is just one year old a company like sony would definitely replace my screen. I went to the service centre...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Compliant against model DAV –TZ – 215

User
 moraprakash on Jan 29, 2015
I have bought one home theatre DAV-TZ-215 on may 2014, from 02.01.2015 my Home theater got problem in No Power, I have given compliant to your customer care on 02.01.2015, one of your service person ( Mr.Tamil ) came to my home on 07.01.2015 and he taken the home theater for service center on same day, after 2 day's I have contacted to your service center but no one ready to response for my queries and nobody know about my compliant status they are continuously transferring the phone to some person, even then in your service center no one knows about the compliant or solution for my queries...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - xperia z1 compact screen self crack

User
 Azaan Ateef on Jan 29, 2015
My Xperia Z1 compact self cracked itself on Saturday night (24th january) I was shocked at the very sight of it. Later on I searched on the internet and I found that there are many similar cases of Xperia z1 compact self cracking. Being a loyal sony customer I was astonished as to how sony can have such a flaw in one of its flagship model. But then I thought since the phone is just 6 months old, a company like sony would definitely replace my screen. I went to the service centre (Shitij telecom, gurgaon) and that guy refused to even have a look at it. I went to the service centre after the toll...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony ex-520 led 32 inches TV

User
 SARAGADAM on Jan 29, 2015
Your customer s.Srinivasa rao has purchased sony ex-520 led 32 inches tv from pavani digital shoppe on 09.05.2014 having serial no.2475727 model.
The tv in august 2014 was not working and immediatly informed the pavani digital shoppe and they advised to call toll free number. They informed that the local representative will attend. The local representative informed that this will cost rs.18000/- to rs.20000/- for repairing the panel. The subject defect though is under warrenty the defect was not rectified. Again in january, 2015 we contacted toll free number and given complaint no.23225390....
Complaint comments Read comments [1] Complaint category TVs

Sony India - worst service then any hanky penkey brand

User
 subumala on Jan 29, 2015
my sony bravia 48W600B vid Sr no3261435. bought on august 15 2014 and its giving problem in 1st week of jan lonched complain. After 3 days service engg came seeing the blinking red light he said pannel has to be replace. which they can able tell when i lodge the complain. Any way till date not a single reply from there side. always buying time. this is worst response from service part. Investment of 840000 gone in vein never prefer SONY BRAND un trustworthy....
Complaint comments Read comments Complaint category TVs

Sony India - No Signals in Sony Xperia U

User
 Daya Sampath on Jan 29, 2015
I'm D. Sampath, I was repaired in Sony service center my Sony Xperia U phone, but not solved my Sony xperia problem. He tells to me problem was clear. Sony phone getting again No signals in my Sony Phone, he was charged me Rs. 950/- for repair. I today going again Sony service center told me 'what can i do'. Siri Communications Sony Service Center adres. 6-2-940/1-13, Queens Building, Khairatabad, Hyderabad - 500004, Opposite Sadan College Please,...
Complaint comments Read comments Complaint category Mobile Handsets

Sony - SONY UNPROFESSIONAL AND IRRESPONSIBLE

User
 Raja Mishra on Jan 28, 2015
customer name - Raja Mishra Ticket ID:15010803932 Job no: W115010803932 i purchased my phone on 18/11/2014 after some days my phone screen damaged .then i went to Sony service center in rajkot.its name DHAVANI SALES &SERIVCES .they examined my phone and told that they will inform me about the estimate after 3/4 days Till 5 days they did"t inform me about my estimate then i called them and then they gave my estimate. i gave my phone for repairing on 08/01/2015 and today is 28/01/15 till today they didnot give a single call .For any sort of correspondence's. My request from the company...
Complaint comments Read comments Complaint category Mobile Handsets

Sony TV - Poor product and after sales service

User
  sukhminder on Jan 28, 2015
I bought Sony bravia LED tv on 1Sep 14. with In 10dcustomer care on daily basis but I only it became un serviceable. It has been repaired 9 times since then. They have tried changing Its it has display, cards n even the software but breaks down within 10 days. Now since 22dec It has been lying with their service centre at bhatinda. Last one month I have mailed to them for replacement of tv. Ihave sending regular mails to even service head and have been calling up customer care on daily basis but has not yielded any result...
Complaint comments Read comments [1] Complaint category TVs

Sony India - Sony Xperia Z1- Complaint

User
 rammohangs on Jan 28, 2015
I brought Sony Experia Z1 which is costing around 35000/-rs and within 4 months i faced 5 times problem with the same model. I tried to communicate with the company but the response from them is very arrogant. I even communicated to the regional office in Cochin and Bangalore. But still no proper action is being taken from their side. I paid so much of money and running behind them and the customer care people are threatening to take the refurbished or scratched mobile from them . They even said the Indian Government/ Courts in India cannot do any harm to them. This kind of aRrogant and threatening...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Repeated Same problem in my T2 ultra mobile IMEI NO-351832060644912,MODEL NO-D5322 & Replacement of My mobile by New One.

User
 Nafisa Ansari on Jan 28, 2015
Dear Sir/Ma'm My self Nafisa Bano Ansari, I bought Sony T2 Ultra on 23/07/2014 from Varanasi.From starting i was facing facing some interrupted communication problem in my mobile but i thought it may be network problem then i have changed my mobile but same SIM was working excillent in manner in other mobiles, hardly i can hear voice of other party so much disturbance was introducing during communication. 1- Then Iwent to Libra Technicom Service center in Varanasi, they told to update the softare then service Engineer updated the software but problem was not resolved, 2-Again after fifteen...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - did not deliver my phone

User
 sidmishra69 on Jan 27, 2015
My name is raja i am from rajkot near gujrat i buy my new phone sony xperia z1 at nov 2014 after couple of months my phone is damaged then i submitted my phone toh sony authorised service center at DHVANI SALES AND SERVICE A/2 PARAS ESTATE OPPOSITE ASHOK METAL TAGORE ROAD GUJRAT RAJKOT 360002 ON 8 january they ask me that they will me give a estimate of repairing set or delivery report within two days but they didnt call me yet but i call it many times then they said at every calll we deliver your phone within 2 to 3 days bt stilll they did not deliver my phone...or they did not give me a spare...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Weak display glass of sony

User
 viveksoni95 on Jan 27, 2015
The glass used by Sony xperia Z for display is absolutely weak. I was cleaning the sides of display and suddenly there was a crack in the glass. The crack suddenly spread to half of the display and "touch" of the mobile stopped working. I didn't expect this quality from a Sony mobile phone. Please take the required actions against the concerned authorities....
Complaint comments Read comments [2] Complaint category Mobile Handsets

Sony India - no one attending the phone call.

User
 rambabuthota on Jan 27, 2015
I'm from kakinada. I gave my digital camera in sony service center (pranank electronics) vijayawada.repeatedly I'm calling the contact numbers given in service job sheet.nobody is attending.but many times call waiting message is coming.vijayawada is 200 km away from kakinada.If i have to go all the way to vijayawada just to get the information it costs me a lot of money and time.please take proper action. I, m attaching service job sheet....
Complaint comments Read comments Complaint category Digital Cameras

Sony India - not replacing under warranty Z ultra from last 4 months

User
 rohit vijaywargiya on Jan 27, 2015
I bought xperia z ultra for 41000 on 15 dec 2013, it stopped working on Oct 2014, now its around 4 months Sony is unable to give the replacement for the same. Service centre ticket ID number is w114122005090. Sony service centre and sony customer care helpline 1-800-30002800, says you will shortly receive a new phone as it is under warranty and cannot be repaired, but nothing is happening. 41000 is not a small amount, please help....
Complaint comments Read comments [2] Complaint category Mobile Handsets

Sony Mobile - Cheap substandard China mobiles at premium rates

User
 Shubham Shree on Jan 26, 2015
I had purchased my SONY Xperia L for Rs. 16000/- from Flipkart little over a year ago. In just 13 months, it stopped working ... started getting heated up ... its Camera stopped working ...its battery started draining ...I gave it to their Service Centre (Borivli-West). They charged me Rs 350/- and did not do anything ! Neither solved any of the problems ...!! Then on my request they just reset the mobile ...but was of no use ... all problems continued ...I changed to a new battery ... that also started draining !! There is NO provision for OTG connection ... so much so, in this (so called Android...
Complaint comments Read comments Complaint category Mobile Handsets

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