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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - LED TV display Failure

User
 aruvpm on Mar 1, 2015
Dear Sir, We bought a Sony LED TV EX520 on 31-12-2011 for Rs64900. The TV was powered by Branded company Stabilizer to avoid damages due to power fluctuations. Suddenly there appeared red line on top of the screen. It was made as a complaint and a complaint was registered, the service man from Sony came and inspected and told the display has failed and it needs to be replaced and it would cost around Rs22000. This is really shocking from a reputed company like SONY to prepare a product which does not last even for few years. The service man told it was due to power fluctuations. But the TV was...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Providing low quality mobile for high cost

User
 Vibin George Menacherry on Feb 28, 2015
I just bought a new sony Xperia z1 for Rs.26000 after 16 days its glass was broken and the touch was not working .I had glass screen gaurd which will protect the phone from breaking the glass .The sony is providing gorilla glass which is unbreakable and shatter proof but the mobiles glass is broken itself i have to pay Rs.13000 for my repair...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - I AM GOING TO THE CONSUMER COURT TO SUE SONY

User
 Sakshma Srivastav on Feb 28, 2015
If you are planning for a new phone, DO NOT BUY A SONY PHONE! EVER! Disgusting quality. Crappy customer service. Ignorant, arrogant, shameless and disinterested staff. Rubbish repairment. Zero reliability. This is everything that describes Sony. I bought a Sony Xperia Z1 last year. And I gave it for repair 5 TIMES to authorized service centre of Sony, Krish Electronics, Malad (East), Mumbai. Ticket ID: 15022804933. Job No. W115022804933, dated: 28th February 2015 (5th time repair). Sony never repaired my phone. Maybe they just gave it back after having a good look at the most defected piece of...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - COMPLAINT FOR POOR SERVICE OF LED TV

User
 pradeeppuri on Feb 28, 2015
Sir, My Sony LED model No. KLV-32EX330 Date of Purchase : 19.10.2012 Date of Extended warranty 31/08/13 Date of complaint registration through Customer Care Number (Toll Free) : 22/02/2015 Service Request ID 24081439 Date of visit of Service Engineer : 23/02/15 As per verification by the Service Engineer, he informed that the panel of the TV is out of order. But till date, the LED set has not yet been repaired by your good company for which we are enable to watch world cup even paying money every day for DTH service. May I know, Sony which is one of the best reputed TV company in...
Complaint comments Read comments Complaint category TVs

Sony India - Sony Service is unbearable

User
 rameshpulla on Feb 27, 2015
Hi Team, My name is Ramesh Pulla residing in Chennai. It is so unfortunate thing in my life that i purchased a Sony Experia mobile. I purchased this mobile on 22nd Nov'14 and i noticed that the charger cap got loose for which i was asked to take data backup and handover the mobile for the cap replacement. Later, by accident my mobile is dropped from a height of 2 feet and to my surprise entire display got shattered which is quite surprising as none of my previous mobiles had this issue though i dropped from more height. This is my first surprise. I took the mobile to service centre located...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - NOT GIVING MUCH PREMIUM LOOKING TO THERE XPERIA Z SERIES AS COMPARED TO APPLE IPHONE

User
 Saksham Saini on Feb 27, 2015
I AM SAYING THAT GIVE A VERY PREMIUM LOOKING TO YOUR UPCOMING XPERIA Z4 SO THATS WHY MORE MORE PEOPLE LEFT APPLE COMPANY AND GO TO SONY BECAUSE OF GIVING BETTER PREMIUM LOOKING THAN IPHONE !!! IS NT THIS SOUND GOOD? PLZZZZZZZZZZZZZZZZZZ GIVE VERY VERY PREMIUM LOOKING TO THE NEW UPCOMING PHONE!!!...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Breakdown of Sony VAIO laptop frequently

User
 aarnab.hati on Feb 27, 2015
My Sony VAIO laptop's performance is really poor. I purchase it before 1 & 1/2 yrs. After my warrenty period I repire it before 3 months. Now my laptop is disturbing once again. It showing error & restarting it repeatedly. It also blinking. I am really frustrated with my product. For servicing I visit ur authorised service centre in Midnapur. But they suggested me to format it at my own risk. They also told me try to repire it yourself. I was ashtonised with their answer. Now I am feeling really sad with your product because I unable to complete my work. Now my question to you, who is the responsible...
Complaint comments Read comments Complaint category Computers & Accessories

Sony India - Camera have stopped

User
 RoyAnimesh Roy on Feb 27, 2015
Hello sir I purchased sony xperia tipo signal sim which cost is around 9000 rs my mobile warranty period is over. My mobile camera have broken. I just went out to the nearest service center but they didn't solve my problem they tell me to change the mother board which cost is around 4000 rs bt my mother board is in good condition why should I change the mother board. Please try to solve my problem as soon as possible. Contact no. 9430145983...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - worst services of service center

User
 Rk aggarwal on Feb 27, 2015
i am from gzb, u.p. .i purchase sony led from metro mall two years ago and now i am frustated from sony sevice centers .for two times the t.v. got some problem. This is the 2nd time and now mother board has to be changed but its been 2 weeks that the t.v. is at the service center and advance has also been paid but we have not got our t.v. repaired. Now, before buying a sony product i will 10 times and will sugest people not to buy sony products....
Complaint comments Read comments Complaint category TVs

Sony India - Not getting replacement of my mobile handset since last two months

User
 Ambadas Chauhan on Feb 27, 2015
I am Ambadas Chauhan from Ahmednagar (M.S.) my new xperia z3 (work order no. W115012806214) was damaged, hence given to Service Center in Ahmednagar on 26th, December 2014. Every time when I go to them to get the cell phone, they are giving so many reasons with next date. I am ready to pay the cost they have asked too. I am fed up with this. I am really very disappointed due to this treatment to the customers. I have to think twice before purchasing any sony product in future. If I dont get it within next week I will go to the Consumer Court and lodge the complaint against Sony. Even I will...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - TVPanel For KLV 32-R 482 B Ordered Is Not As Per Part No Since 3 times.

User
 Sudhakar Motilal Kumawat on Feb 27, 2015
Dear Sony India I have brought a Sony Bravia Television Model No.KLV-32 R 482 B Sr. No.3262414 on 22- 08-2014 from Bagga Electronics At Nasik Road Nasik District, and in the month of February’2015 my television stop working and I launched a complaint With Authourised, service center & Complained to Your All India Service Centre. There Reply is Sorry Sir Ok Sirs Etc. and Nothing But that At Nasik.Since 20 Days They are Ordering the And Commoing With Wrong Panels Of the television, I don’t understand what type quality Sony Is Giving now a days. ThatTelevision Panels are Getting Damaged By...
Complaint comments Read comments Complaint category TVs

Sony India - Want to refund my monet at any cost.

User
 onlythesunny on Feb 26, 2015
Dear Sir / Ma'am This is to inform you that i have purchased new sony xperia Z ultra on 7th jan 2015, but from that day i am not satisfy with the phone because it is very frustrated for me that it always given problem like camera not available, touch not working, hanging problem etc etc. I had given my smartphone three times to sony service center for repair but they always update the software and the problem always the same. My problem not solved us usual than finally they given the new phone in 4th time but now new phone also occur same problem like the first phone. Kindly refund my money...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Data recovery option

User
 Grajeswari on Feb 26, 2015
Hi, when i tried to open laptop it is always shown that diagnosing your pc... after that it shows some options, when i clicked on one of the option, i lost my total data. Can you please give suggestion to recover my data. Please suggest step by step process in order to recover data....
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - mobile phone xperia l c2105

User
 Bindu XtrEiy on Feb 26, 2015
I have been ordered a cellular phone from eBay. It was xperia l model c2105. Which is out of country model. Ebay had sold this phone to me despite of having fault.I had send this back to them but they did nothing to solve this problem. This phone usually gets switched off. Beside having 40% battery it gets switched off....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Television not repair properly

User
 virendrac on Feb 26, 2015
Dear Sony India I have brought a Sony Bravia Television Model No.KLV-21R402Aon 22-Dec-13 from Jumbo Electronics Lucknow and in the month of Aug’14 my television stop working and I launched a complaint (Job No.J41934249), service center took 15days to repair the television, they replace the screen panel and my televisions tart working but quality was very poor resolution was very bad and color problems coming in my TV set on the same day I told the Sony engineer that picture quality is not OK, I don’t understand what type quality given Sony now a days Television stops working in just 8 months...
Complaint comments Read comments Complaint category TVs

Sony India - Sony Service center

User
 Satish sahu on Feb 26, 2015
hi have given my phone Xperia L before some days ago to sony service centre .at that time my battery backup of phone is good enough one day .but after service the battery backup goes to 5 hr .the reason is that some short circut is there dur to reparing . Can you please help me...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - pathetic service centre response of faulty handset

User
 yuvraaj soni on Feb 26, 2015
My phone's speaker and earpiece is faulty, i submitted it on 10-02-2015 for rectification of my problem. its been 16 days now and they have not resolved my problem still, although the company's policy is to repair in 8 days only. Their answers are not precise and telling me to wait for 2-3 days more after after every 2-3 days their answers are same from last 16 days. i paid 50k a for their product and the very first day i am facing issues problems. I need my phone in perfect condition asap or replaced with a new one. i will be very glad if you can help me in any sense u can....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Issue with new phone

User
 manaligoyal on Feb 26, 2015
I had purchased Sony Xperia z1 on 22nd Jan 2015. And from the very first day i am facing problem with the phone. so on the 4th day i visited the service center in Kothrud and they told me that they are not accepting stuffs due to some temporary issues. so they suggested me to visit d service center on Bund Garden road. i went there d very next day but their server was down. they told me to get the software's updated and then d problem will be solved. for the next 3 days i kept visiting the center but still their server was down. so they told me to call on the toll free number n visit the Sivaji...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony Mobiles - updates are not realeasing in time

User
 Abhisek.567 on Feb 25, 2015
Hello i own a xperia z.android lollipop upgrade has already given out by many companies including samsung, lg, htc but still its is not roll out for sony.why sony is always late in providing updates?low cost mobile companies have already rolled out to their mobiles also but when are we will get the update?...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Decieving policy due to unavailability of part

User
 Tushar Kanikdale on Feb 25, 2015
We purchased SONY BRAVIA LCD TV (KLV 26S550A/IN5) in April 2010. The TV developed the problem in Nov 2014. SONY Authorized Serviced Center (Raja Electronics, Pune, Job No. J43108797) identified the problem with the panel and took the TV for service with the estimate cost of 8000/-However two week back, We are informed to our surprise that the required part is not available and We should buy new Sony TV with 25% discount !This is not fair and acceptable to us that We are forced to pay now almost Rs 20000/- to buy the TV with similar specifications (with current price and discount) as against the...
Complaint comments Read comments Complaint category TVs

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