Sony India Customer Care
Sony India Pvt Ltd
Customer satisfaction rating: 2%
Submit a Complaint

Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam
Chennai District
Tamil Nadu
India - 600034
Landmarks:Near Featherlight Showroom & Oxford Book Store

Customer Care Phone Numbers and Contacts


Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Sony India related photos (840)

Complaints with pictures are more trusted and informative    View all

Sony India Customer Care related pictures (840)

Sony India Complaints & Reviews

Sort by:

Sony India — Service centres not attending complaint

 John Nadar on Oct 22, 2016
Complaint #35361689
I bought my My Sony TV 46"LED in 2011. In the last 6 months it is functioning abnormally. First the picture quality was an issue which was solved by Sony service centre. Now the speaker is torn. I had lodged 3 complaints in the past but no action is being taken. The captioned complaint is also unattended for several days. PLEASE LOOK INTO THIS AND INFORM THAT IN FUTURE SHOULD I CHANGE MY BRAND.
John Nadar
Complaint comments  Read comments Complaint category TVs

Sony India — Service not attended

 Sbtganesh on Oct 22, 2016
We got some picture issue - so many lines are coming in our tv. So, we registered a request for service of my led tv on 20.10.2016 and the service request id is 35459343. As all my family members will go to office on week days i requested for a service on today 22.10.2016. I was told that the service engineer will normally come with in 2 days and a visit on saturday can be arranged.
Today i am waiting for the service engineer from morning and nobody turned up. Then i called the service centre by 3 pm and they told that the matter was communicated to the service engineer and he will call...
Complaint comments  Read comments Complaint category TVs

Sony India — Complain for Sony 22" LED TV

 A. Sen on Oct 22, 2016
Thanks for your valued mail and I enclosing herewith complain ID - 35493510 dt. 21.10.2016 received from Sony Customer Care Centre.

You provide a contact No. of another Sony Service Centre at Behala vide their phone No. - 03323970550. We tried to contact with them in several time but they do not receive any call.

So, kindly consider me under this circumstance and solve the problem as soon as possible....
Complaint comments  Read comments Complaint category TVs

Sony India — Led installation

 arjun292 on Oct 21, 2016
I bought sony 55w800d led tv yesterday 16 hrs. & Put up installation request at the time from amit sales bilaspur . But till the time there are no tech. Comes to install it. What is yours service in bilaspur. Yesterday one time and today 4 times I call to service center bilaspur. Wrost service here. What should I do can I return my product or anybody comes to install it....
Complaint comments  Read comments Complaint category TVs

Sony India — Complain for Sony 22" LED TV Set

 A. Sen on Oct 21, 2016
I purchased one Sony 22" LED TV on 14.06.14 from Sound of Music, 44, Rafi Ahmed Kidwai Road, Kolkata - 700016 vide tax Invoice No. SOM/01860/1415 dt. 14.06.14. Recently some technical problem occurred. I contact your service center- Technoplaza, Binoy Giri Apartment, Fartabad More, Garia Station Road, Kolkata -700084, West Bengal.

But they could not entertained or nor received my complain. So, therefore request you to kindly look into the matter as early as possible...
Complaint comments  Read comments Complaint category TVs

Sony India — Within warranty period, no service received for my set sony xperia z3+ from teknoplaza, salt lake

 Ananta Saha on Oct 20, 2016
I purchased sony xperia z3+ from online retailer amazon invoice no:ka-blr5-140778651-183718 dated 29th march 2016 having imei=359057062951766
On 10th of october 2016, i noticed that the my xperia phone is not responding and touch screen not working.
On 11th october 2016 when i visited you repair center teknoplaza, salt lake i found the center is closed at 12:00 noon
On repeat visit on 12th oct, i was told
A) my touchscreen is broken
B) warranty void
C) tentative cost of repair is about rs.16000, inspection charge rs115, service charge rs. 575
Complaint comments  Read comments Complaint category Mobile Handsets

Sony — Regarding the refusal to repair the sony m4 aqua dual under warranty

 manish181974 on Oct 19, 2016
This is in reference to my sony m4 aqua dual which was purchased on 25/10/15 and was taken to the service centre with the problem of no network in sim1 is under warranty but service centre people are saying that this problem of no network is out of warranty. This time handset submitted with job no. W116100302342 dt 3/10/16. When the product is under warranty why i am asked to pay for the same.
This handset is a defective product of company and having problem in month or two.
Earlier the set was submitted thrice to the sevice centre. First time for the display problem...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Ps3 stuttering

 shashank nassa (sum 1) on Oct 19, 2016
I gave my ps3 for checking on 8th of october, and after 2 days got a call from the service center and they asked a rs 11000/- dd from me. I asked them to please set a reasonable amount for it as the problem is faced by many ps3 users worldwide but they said nothing and hanged up my call. Then i called the sony service toll free number and manged to talk to the manager somehow. He was such a rude person. He also refused and told me to pay 11000. They think that money grows on tree.
At first they want us to buy ps3 for 20000
Then buy games at rate of 3000 bought 10 of...
Complaint comments  Read comments Complaint category Sports & Recreation

Sony India — Sony bravia tv repair

 Amit Lukka on Oct 18, 2016
I am customer from India, My TV had little problem so i contact in India Sony service center and send them TV for repair before 3 months (Job no. J62158162) . But unfortunately TV was not repaired and damaged completely and now not in condition of running of it.

I have contact several times verbal and written in Indian Sony repairing center as well as Sony help center. But i have not getting my TV back and also i have given advance money Rs. 5000 for repairing the same that also not getting back.

Need your help.

Amit Lukka
Complaint comments  Read comments Complaint category TVs

Sony India — Mobile stopped working immediately after 1 month

 sanilkumarc on Oct 18, 2016
I purchased a Sony Experia device from Amazon, as per the manufacturer there is a replacement warranty for 1 month. I dont know why the the device showed som symptoms of faulty immediatly after one month. I submitted the device in Sony Service centre on 8th october and called and informed the Sony CC as well. I requested for replacement of device as there are so many issues with the device( hardware and Soft ware), but i got a strange replay from the customer care executive that they cannot replace the device and they will repair the same and give to me back. I asked when ??? They replied that they...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Sony India — Delay reparing job

 Jayanta Sikder on Oct 18, 2016
I submit my Television set date of purchase 17.05.2012 (out of warranty), Model No. KLV-32BX350 IN5 18436101 serial No. 3271741 for repairing Job No. J 62470414 dated : 05.10.2016. I deposited Rs. 4500/- as advance for above repairing job at your authorized sony service center Neosa Electronics (P) Ltd. 158, S. P. Mukherjee Road, Kolkata - 700 026.

But still now nobody reply me delivery date or approxmently period for this repairing Job....
Complaint comments  Read comments Complaint category TVs

Sony India — Worst Sony service center in jabalpur , Employee Never Support to consumers.

 moheshwar on Oct 18, 2016
I have purchased product -Sony CP-S15 Power Bank 15000 mAh . and it was not working properly . Very bad product not expected from sony. i used one week only and given to service center to repair/replace but from once month service center people are not giving the proper response. not sure if they are taking the action or not. they are not giving my product since one month . i am very much frustrated with Sony service center.

Hence kindly request you to please support to the customer and provide me the new or repaired product or refund me the money ASAP.

Please call...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — Delay in service of laptop

 Manishkumarmeenarajgarh on Oct 17, 2016
I had submit my laptop on 16 se 2016 service executive told that they provide the laptop within 7 day after that I contact them many times but they have not provide me a satisfactory answer and provide the next date on every call/visit please provide me a my laptop after service on utmost urgent basis.

My email id is
Mobile ni.08504885838

Please revert me on above contact details...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Sony India — Xperia Z3 with the Service Centre for almost 2 months now

 prashant lodhi on Oct 17, 2016
Handset was submitted for servicing on 29th Aug 2016 and has not yet been serviced. No specific ETA provided for the handset repair and i have called several times now to enquire about the same and i am being told that it will take another one week. Received a message on 15th October that the initial WorkID has been expired and they have generated a new one for the same....
Complaint comments  Read comments Complaint category Mobile Handsets

Sony — Sony powerbank from

 Muhammad ajnas ap on Oct 17, 2016
Sony power bank is fake delivered from is not working is a fake web site which selling local products under names of some superior companies like sony. this web site make money loss to people who wish to buy those products under offers offered by shiped a fake power bank in not working condition and without having complete components.
So don't buy this product...
Complaint comments  Read comments Complaint category Online Shopping

Sony India — Torched me mentally worst service center

 npjsumit on Oct 17, 2016
I am really frustrated with your sony service i am going to throw my 1 lac android tv to your store and make it worst for your company if you don't get my tv fixed. I called on 11th october 2017 they said they have some technical issue so call us on 15th October and our tv gurantee expired on 13th ocotober .

The problem was SONY sound there was some little bit noise so technician tried to help from phone of service centre and then all sound gone now worst technician visit us who even don’t know how to put wire (single) my family had to help him out to carry from wall. Now TV technician...
Complaint comments  Read comments Complaint category TVs

Sony India — Sony Bravia KDL-32 EX420/ Display Problem

 erroh62 on Oct 17, 2016
In only 4 yrs Sony TV become non functional.
I have spent 57 thousand to buy it, with a mind set that i want to buy a best TV.
But it was my mistake to purchase it as in only 4 yrs their is a display problem with this TV and the company is saying it is of no use to get it repaired, as it will take 12 to 14 thousand to get it repaired, where as you can buy a new TV in 16 thousand with 5 yrs warranty.

Please help me to understand that, Sony is equivalent to Chinese brands, where we can not trust to pay a huge amount....
Complaint comments  Read comments Complaint category TVs

Sony Mobile — Lte is not working

 inayat11187 on Oct 17, 2016
I have sony xperia z2 7 mobile brand which was i bought 32000rs as expected that mobile have all kind of applications and good brand mobile but as per specifications i was search this mobile have worked with lte services but actually there is no any option to change the network so as i understand i can't use this mobile as per 4g network so please kindly request to you please respond and resolve this problem otherwise i will communicate with owner of the company as soon as possible if not resolved. thank you. my contact no is 9924243339...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Sony India — M-55 Home theater

 vinodkalpa on Oct 16, 2016
I have purchased new Home theater in the month of July 2016. But it started giving problems. It always go on standby mode. I have complained to sony customer care and they have visited the hose to check. But it was temperary solution and the issue is reoccurring. I had call customer care and complain again. They never came to help. I called back to check the status of the complain but still no response from Sony.

I have a TV that is 2 years and that does not on some times. After giving complaint one executive visited our house and said the TV Screen is damaged and hence it does not...
Complaint comments  Read comments Complaint category TVs

Sony India — Sony c4 dual model repeated problem

 Dinesh Kumar Cmos on Oct 16, 2016
I have bought sony c4 dual model phone with last 10 months i have faced 3 times service issue. When ever i ask to sony customer care ther is no response they telling me that just ask at service center but in service center they telling that this model is getting repeated problem i don't know what to do so i made a complaint at here if possible help me

Dinesh kumar r
Complaint comments  Read comments Complaint category Mobile Handsets

Recently Discussed

(40 minutes ago)
Cancellation of Ticket
(3 hours 34 minutes ago)
India Post
Article didn't receive
(3 hours 40 minutes ago)
Western Digital
Not Providing Replacement of Hard Disk
(3 hours 46 minutes ago)
(4 hours 28 minutes ago)
Cox & Kings India
Tot transparent in cancellation policy ...misleading customers

Featured Complaints