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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - out of warranty phone st27i replacement estimate issue.

User
 manoj420123 on Sep 22, 2014
Dear sir/madam I am Manoj Tiwari from Ujjain. I have problem in my sony xperia go(st27i) so i call service center where he said to me this phone not repaired only replace so i give my phone to replace he said to me maximum 15 days your new cell come from sony office but after 20 days running but at a time estimate are also unknown so please grant me my new cell in few days pllsssss... thanking you...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - DO REPLACEMENT MOBILE

User
 gopal kallur on Sep 22, 2014
RESPECTED SIR, I HAVE PURCHESED SONY E3 MOBILE THAT HAVE STORGE AND NETWORK PROBLEM IN SERVICE STATION HAVE GIVEN DO FROM TO TAKE NEW MODEAL SONY MOBILE BUT SONY SHOWROOM NOT GIVEING ANOTHER MODEL SONY SHOWROOM TELLING AND FORCEING TO BUY SONY E3 ONY I WANT TO BUY ANOTHER MODEL PLS HEALP ME... sony sh PURCHISING DATE 15/9/2014...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony TV Model No. KV- XF21M80

User
 Josephaa on Sep 22, 2014
When I contacted your service centre Tel No. 0484 4059176 (Madona Service centre In VYTTILA, ERNAKULAM DIST) I was told that they are not willing to repair this model. Then I told them I am going to write letter to you for this type reluctance hence this complaint. Dear sir I am a retired man and I can not afford to purchase any new type of TV. Therefore please help me in this regard...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Sony Mobile - worst service

User
 Gaurav manhas on Sep 22, 2014
I bought Sony Xperia z 10 months back, due to some reason it was not charging I went to nearest Sony mobile service center in sector 3 rohini. The guy there without even checking and diagnosing gave me an estimate repair amount of Rs15000 and even suggested me to get it repaired from outside. One can easily figure out dat the sony service center executive was trying to get rid of me and was doing the same with other customers as well. It was just an issue with the charging jack due to which it was not getting charged and he told me that it's gonna charge u that much if you will get it repaired for...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Bravia - Delay in Response

User
 Waasim on Sep 22, 2014
Hi There, I have raised a request 20682405 on 29th August for Sony Bravia TV KLV-40R482B. The technician had come next day and mentioned that the TV needs a display replacement and the replacement doesn't come under warranty. He told that the total cost of replacement will be approx Rs. 22 K and took a check of Rs. 10K. He had mentioned the part will come in 5 days. Since last 20 days I am trying to reach the local service center and the Sony support. I am being told that the part is not available in India and is being brought from Singapore. From Local service center I am not getting proper...
Complaint comments Read comments [1] Complaint category TVs

Sony India - Sony Bravia TV

User
 NileshiMehta on Sep 22, 2014
Dear Sirs, We have purchased Sony Bravia TV from Dubai & in warrenty period we have made complain. With Reference to our regular complain to your complain department (international warranty on sonyindia.care@ap.sony.com) since Feb 2014 since our Sony Bravia TV 46" has been & after long dicussion they have informed us that they will not give us free replacement & they will charge us Rs. 28167/- & they have collected cheq from us on 25th jul 2014 & today on 22nd sep. 2014 they have not repaired the same. Kindly confirm that when same is going to repair OR we have to write...
Complaint comments Read comments Complaint category TVs

Sony India - service assistance

User
 muathaz on Sep 21, 2014
i had complained my TV problem.i had called customer care 4 times.they told they had mailed service centre.now 15 days passed still no call from service centre, very poor response to customers. muathaz malappuram kerala 676306 mob.9746468936...
Complaint comments Read comments Complaint category TVs

Sony India - warranty voids

User
 suraj3025 on Sep 21, 2014
I have a Sony Xperia z which is a water proof mobile up to a level of 1 meter for 30 minutes. I bought it only for its water proof feature but when I lastly visited the Sony Mobile Service Centre – Nehru Place, New Delhi as my Xperia z did not work properly and heat so much when I use it for surfing internet. Although my device is working but the representative of service centre said that your mobiles warranty is voided due to the red indicators of charging socket and I am supposed to pay more money for any service. But as I didn't dropped my phone in water, how can water enters in a water proof...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - hanging problem :/

User
 Preeti Grover on Sep 20, 2014
phone using: sony experia L date of purchase: 14-03-14 -since i have bought the phone it is giving me silly problems like hanging. sometimes when the call comes then the icon for accepting the call doesn't comes and if by chance the icon comes and the call is attended then the icon for ending the call disappears. i am totally fed up with the services of sony india. when i have given my phone to the service centre then they said that the problem will not appear again but its wasn't became true, the problem is appearing again and again, they just have returned my phone back by updating the...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Sony India - dissatisfaction with sony product and service

User
 promodrungta on Sep 20, 2014
This is to inform you that I, Promod Kr. Rungta, a Sony Product User had purchased a Sony LED 40" TV in Aug, 2011.Presently my TV has undergone certain picture fault.I have informed your Sony Service Centre in Berhampore--Date-16.08.2014. Complaint No.--16BHPH057.My complaint had been received by-- Mr.Koushik. (Contact no.-8016077866) But till date no Service has been provided to me yet.At odd time of the night, a non probable proffesional man informed that the 'Panel' requires to be changed and as per estimate would require Rs.20-22, 000 expenditure.I Agreed.But inspite of my repeated requests,...
Complaint comments Read comments Complaint category TVs

Sony India - NOBODY CAME FOR DEMO YET

User
 rakesh.yadav on Sep 20, 2014
Hi, Name :Rakesh Yadav Mob no:8652283832 Place :Mumbai, Malad East I purchased sony product KDL -32W700B from Reliance digital Store of Infiniti Mall of mumbai at malad west on 9 th August 2014 and after that i have contacted Sony cast care and have registered my self for the Demo but till now nobody came for the demo and i am very much dissapointed due to poor service of sony brand and this is just spoiling name of Sony So i hope this complaint goes in a right way and will expect an urgent reply on this...
Complaint comments Read comments Complaint category TVs

Sony India - Replacement of Sony Experia Z1 within 6 months

User
 Hrishikesh1 on Sep 20, 2014
I have purchased Sony Experia Z1 before 6 months on 28th Jan 2014. I was facing problem of charging as it's not going ahaed of 80% so i showed it in Service Centre and asked for replacement. But they have given me an option of giving the replacement is unpacked piece, not ready to offer a pack piece of the same. Request you help My Name : Hrishikesh Deogaonkar My Cont No : 9403230624 City : Kolhapur...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Service center-F1 Info Solutions &^ Services Pvt. Ltd.E2-223, Sastri Nagar, New Delhi-110052

User
 sanja_12 on Sep 20, 2014
Dear Sir, My TV Medel no-KV- BZ-212M80 eceived at my home on dated 28/08/2014 but not return of my TV till Now. Please find attached herewith of my complain no. 20384060 dated 09/08/2014 of Sony service center F1 Info Solution &^ Services Pvt. Ltd.E-2, 223, Sastri Nagar New delhi--110052.Manager of Mr. Amit Goel (Mob. no. 9999092972, / 011-23645225)of this service center not solved my query and not return of my TV till now.So, kindly action of this service cener on urgent basis.I think my TV is sold to service center i am 1000 times call this service center but not return of my TV till...
Complaint comments Read comments Complaint category Products & Services

Sony - sony led t.v 32 inch

User
 rakeshcherry on Sep 20, 2014
we purchased a sony KLV-32EX330 led t.v on 20-10-2012 ... 15-09-2014 the t.v get a compalaint of mother board we Visted the sony service center on 19-09-2014 they check the t.v and said that there is a mother board problem it may cost 6, 500... please give the consesion on the mother board . we cant pay 6, 500 for the spare part please take an action on my problem Mobile no- 8886040246. (model name KLV-32EX330) (serial no-3268579)...
Complaint comments Read comments Complaint category TVs

Sony India - Replacement of LCD

User
 vishnuagarwal025 on Sep 20, 2014
My LCD had been breakdown due to some of internal problem against which we have booked first complain on 14-8-2014 complain no. 0204610960 & second on 27-8-2014 complain no. 020664203 and till today no action has been taken from Sony India, Delhi. Our warranty had been expired against which we have taken extended warranty. Kindly take serious action against same on prior basis & notify me or I should take any other step for resolving my problem.. Awaiting for your valuable reply. Regards Vishnu agarwal 9319105974, 9910707164 vishnuagarwal025@yahoo.com...
Complaint comments Read comments Complaint category TVs

Sony India - Poor and delayed Service

User
 Satyendra Jha on Sep 20, 2014
(MAIL 1) SENT Hello Sir/Mam, I am visiting your service station approximately for one month for my television display replacement which is damaged and out of warranty, I gave my television there on 11-8-2014 with my job ID no :- J41792481 and after 15 days I got my television back with replaced panel and I paid rs 27372 (27172 rs for servicing and 200 rs for onsite visiting, where 200 rs are not mentioned on my bill) and on the day when i got my television back at my home I found that its performance is not as same as it was before, then very next day i complained again at your...
Complaint comments Read comments Complaint category TVs

Sony India - Worst Response

User
 Rasool SKM on Sep 19, 2014
I have given my Sony Experia Z1 mobile for repair as the back panel was damaged. This mobile was submitted to ACCEL FRONTLINE LTD a SONY AUTHORISED SERVICE CENTER. I had submitted the mobile on 13/08/2014 and still have not received my mobile back. It was told to me that it might take 15 to 20 days as it has to go to centralised service center. However this mobile has not been repaired yet. When I am contacting them I am still getting a same response as it might take another 10 days. This is extremely poor level of service any customer can go through....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - DEFICIENCY IN TV SERVICE

User
 vikramadaspv on Sep 19, 2014
Sir. I have purchased a SONY LED TV model KLV40R452A, SERIAL NO.4306235 on 2.9.2013 from M/s.QRS Kozhikode and the TV is under original warranty of 1 year and extended warranty of 2 years. The TV went faulty about one month back and upon registering a complaint through the TV dealer M/s QRS, a technician from M/s.SONY turned out for repair. He did diagnise the problem with the TV switch and removed it (It is learned that this complaint is now common with this TV). Now the TV works on remote only. The technician asked for original invoice of the TV. I have shown him the extended warranty invoice...
Complaint comments Read comments Complaint category TVs

Sony India - Sony Bravia LED Panel Problem

User
 Rishab Joshi on Sep 19, 2014
I purchased sony bravia KDL 32EX550 in Aug 2012 in Rs.39, 500/- and after 2 years in Sept 2014 colour display problem statred. I booked complained on 12.09.14 with ID No.20902363 at Sony call centre. Next day sony technician visited and told that LED panel needs to be replaced and informed that the cost of LED panel will be Rs.16, 000/-. I was shocked to hear that within 2 yrs we have to spend 16000/- to repair the TV. We purchased the sony bravia thinking the good quality and durability but they selling such a poor quality material. I have found so many similar LED/LCD panel problem in Sony bravia...
Complaint comments Read comments Complaint category TVs

Sony India - about laptop parts

User
 aayudhi on Sep 19, 2014
ur laptop parts is so delicate...there is in keyboard... key has problem... recently i changed my 3 parts of laptop.. 14, 000 rs service center had charged me...when i bought this ...by this i m facing this problem... i baught a brand new laptop with bill... but i dought there is a problem from diller.. they giv us old laptop......
Complaint comments Read comments Complaint category Laptops / Notebooks

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