Sony India Customer Care
Sony India Pvt Ltd
Customer satisfaction rating: 2%
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5786
COMPLAINTS

Sony India Customer Care

Sony India Pvt Ltd

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Address
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034
Landmarks:Near Featherlight Showroom & Oxford Book Store

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
143
100


Customer satisfaction rating
2%
Complaints
5786
Pending
311
Resolved
44
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Sony India Complaints & Reviews

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Sony India — Employer ne gandi gallan aur hath uthaya..............

 jeevanjot on Dec 8, 2016
I am jeevanjot singh...mere pass ps4 tha or us mein noise problem ki vajjey se replace bhi hua...per us mein abhi bhi same problem aa rhi hai...mein ludhiana se hun. mein sony service center giya or wah ek employer se muje gandi gallian nikali or hath bhi uthaa hai...yeh aroma service center hai...or employer ka naam parminder singh hai...muje usne buhat gallan nikali or hath uthaya...is lyi main apna ps4 vahi fank diya...app us per strict to strict action lo...maine case bhi file kar diya......
Complaint comments  Read comments Complaint category Computers & Accessories

Sony — Sony xperia C3 hsrdware and software problem

 suresh nadarajan on Dec 8, 2016
Dear sir i'm SURESH.N, i have a sony xperia C mobile, and purchase ebay online market at 2014 .i'm useing the mobile 2or3 months after that mobile was hardware and software problem i'll contact the delar of ebay .he is told to me i'll clear the problems but not cleared the problem and i have many more problem is again and again then he will change the product of C3 that also same problem make me i'm purchase the mobile on may 2014 that time to now also but i'll give the mobile to the delar and he will give after two or three months lster and again the problem will comes on a fue days and again i'll...
Complaint comments  Read comments Complaint category Mobile Service Providers

Sony India — Sony xperia xa ultra

 dharanidhar swain on Dec 7, 2016
Dear Sir,
I have purchase a sony mobile set & i have used the set only for 03 month out of 7 Month, The set is always getting problem & i am always remaining idle with out my mobile set, for which my job is hampering & i am not in a position to purchase another one new set of Rs 25000/-

So i request you please arrane to support me & exchange the defective set on urgent basis to make my life & work easier

My Contact Number is-8018781101...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Service of tv

 Muthuz on Dec 7, 2016
I am a fan of Sony products. In fact, 6 of the product I use is of Sony testifying the confidence I have in Sony products backed by excellent and timely back up service. But I am now facing a situation challenging this conference.
Recently my Sony tv KDL32EX650 had some problem and your reportedly registered service provider for Alapuzha region M/s Bright Care diagnosed it as defect in LED PANEL. They have under their receipt no 3258 dt 26.11.16 took an advance of Rs. 4000 and I have not heard from them since.
I hope you would take up the matter with them for early settling of the...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — Delay in service

 harish bohare on Dec 5, 2016
I have submitted my sony experia smart phone at sony service center(M 9-10 Yashwant Plaza, Station road Indore MP) for repair on dated 22/10/2016, and they told me that it' would take 3 to 5 days to repair, but they hadn't response approx 2 week after that I have call them so many time then they agreed with phone replacement and they told me to submit the check I have submitted check but after one week they told that check cannot be accepted and submit DD again after submitted DD one week has been passed they haven't respond, when I called then they ask to wait again for a week.
Therefore,...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Kdl-43w800d

 sandeep pangotra on Dec 3, 2016
I have bought a SONY KDL-43W800D on 26-11-2016 from Sony centre, chillimbi, Managalore. At the time of purchase dealer told me the wrong information about the TV. He told me that the internal memory of the TV can be expandable. But when i talked with SONY customer care, they clearly told me that internal memory can not be extended. I want to return the TV because i have been misguided. Even still the dealer is saying that this will be solved in bext update. But sony customer care is very clear that this will not happen. No update will come and dealer is tellibg wrong information. I want to return...
Complaint comments  Read comments [1]Complaint category TVs

Sony India — Sony z5 incoming calls can't attend

 Siju Hs on Dec 2, 2016
Dear sir
I have purchased sony xperia z5 8 months backfrom starting i have lot of issues with call attending time phone hanging, battery backup problem. After several visits to sony service centre problem not resolved. At last 24th october 2016, job number is w116102402349 at
Madona, kollam kerala (Sony authorised service centre). At last they told me that the battery is replaced and the hanging problem is rectified. They kept my phone for aronund 20 days for repairing. That means they took more time for repairing of 12 month warranty peroid phone. But i get back the handset from...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Mobile m5 dual

 Ramanpreet Singh Sadhrao on Dec 1, 2016
Dear concern,
I am one of your customer my phone no 9988986343 who bought M5 DUAL on Nov 3, 2016 of worth 25, 990/-. I just want to take your concern regarding inconvenience i am facing form your phone and customer care services since i bought the phone till the date.
I bought the phone from one of your authorised shop named ELECTRO PACIFIC, which is situated at S.C.O 1024, Sector-22 B, CHANDIGARH. The contact number of the shop is 0172-5012567, 9815483978. The problem i was facing in the phone was of auto shutdown and the device got started only when i put the phone on charging...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Sony tv bravia

 Sonybravia on Nov 30, 2016
We bought a Sony TV last year but due to some personal reason we didn't use it till last month.from September we started using it so we need the stand to fit it on wall .so we contacted the shop dealer and he talked to the company customer care and agreed to give the stand even if the guarantee period is over.last day we went to buy the stand from the Sony shop .they denied our request and told since its not in the warranty period they can't give the stand.disgusting...this stand is free with the TV during installation and the knew we didn't buy the stand yet then why they don't want to give the...
Complaint comments  Read comments Complaint category Products & Services

Sony India — Sony microvault 32gb pendrive

 libinjose on Nov 29, 2016
I bought it before 6 months and now while i connected it to my tv it shows no drives connected. I tried it on my laptop and it tells that you cannot access the files. I formatted it and again copied the files into it. Then also it says cannot open the file and some message appears. And a message appears while connecting the drive to my laptop that that there is a problem with this drive and do you want to fix it. Tried copying different types of files but no use. And now when i connect my drive the next time after formatting it says that access is denied and not able to access it and nothing shown...
Complaint comments  Read comments Complaint category Computers & Accessories

Sony India — Pathetic service by sony for Sony Xperia Z5 Dual

 Rushi Patil on Nov 29, 2016
This is regards of Mr. Rushi Patil who has purchased handset xperia Z5 dual on 9th May 2016 from Reliance Digital Store.

On 28th September 2016 due to some problem I had submitted my handset to M/s. Sri Sai Electronics service centre Vashi ( Job No: B1W116092602591) & received delivery on 3rd October 2016 but my problem was not resolved so again I had submitted to same service centre & go Job no : W116101201681 which they have given estimate of Rs. 27758.23/- which is not acceptable at all.

When I had submitted my handset earlier that time there was no liquid damaged...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Sony India — Fw: re:'sonyindia=035-692-552 sony cybershot model: dsc-hx10vbc bearing serial no: 8250013.

 shivkhetan on Nov 29, 2016
I have purchased this camera just 4-years back.
I am fan of sony and have laptop and music system of sony.
When i had given this product for servicing then at that time the part was not available in india.
Service centre people has requested this part from singapore and told will get back to you.
But i had got a call last week that part is unavailable.

Sir, want to understand this product is just 4 year old and have cost more than rs. 20, 000/- and now there parts are unavailable.

So, if such things are there then while buying a sony product...
Complaint comments  Read comments Complaint category Digital Cameras

Sony India — Full HD LED TV model no 32HX750

 subhajitdey135 on Nov 28, 2016
My Sony television purchased on the date of 31/08/2013, was in problem from last 4 months.I asked sony service provider for rectifying and they found that PANEL is defective.
After that, up to now Didn't get any positive support from Sony dealer (Technoplaza - Barraackpore division) except odd behavior like sometimes they are telling, "this model is discontinued". sometimes "we will search if this panel available in stock in INDIA/SINGAPORE", Sometimes they offered for exchange.
Now this has been delayed by more than 3 months and now they are asking for chargeable service visit once...
Complaint comments  Read comments Complaint category TVs

Sony India — Television - bravia display error

 Vivek989 on Nov 27, 2016
Dear sony team,

I have purchased sony 32 inch led tv kdl 32ex550 on 12th/dec/2012 and paid around 32k. I am getting a display err right now on the screen. Since it was out of warranty, i called up sony authorized service center [madonna sales & service] near me and i went their to repair the tv.

After one day, they said, display panel needs to be changed, which would cost around 14k. There was an issue two year (April 2014) back with similar complaint related to display and they said issue was related to board and need to be replaced since we don't have any other...
Complaint comments  Read comments Complaint category TVs

Sony India — Fraud by Sony centre ashok nagar Chennai

 venkymd on Nov 26, 2016
Sony service centre, Ashok Nagar, Chennai, is refusing to return the damaged LCD screen after replacing it with a new screen. I paid Rs 21000. How do I know if they really replaced it? They could have some repair in the old LCD. I think this is a fraud. The LCD screen belongs to me and not Sony. The service centre person is saying that the screen has to go back to Sony office. I think this is a scam. They are repairing old LCD and selling it as new....
Complaint comments  Read comments Complaint category TVs

Sony India — Install a old motherboard and kept the ordered part. job sheet no.J62706286

 Shivam Senwal on Nov 26, 2016
I've submitted my laptop(model-SVF152C1WW) on 22/11/16 . the problem is related to the motherboard, yesterday i received my laptop on 25/11/16. but when i checked the pendrive ports of my laptop they all are in rust. the service center in Ashok Bhawan, Nehru Place Pedestrian Subway, Nehru Place, New Delhi 110048 tricked me and install a second hand motherboard and kept the ordered part of my laptop . please give me suggestion now what can i do and also taken strict action against to the engineer who repaired my laptop....
Complaint comments  Read comments Complaint category Computers & Accessories

Sony India — Complaining about sony service center

 Vinny Bhandari on Nov 25, 2016
I am writing today to complain of the extreamly poor service of sony which i am witnessing from the past few weeks. I am a very disappointed customer.
My sony lcd tv is not working and i have been calling to your service center almost every alternate day from the past few weeks requesting to send your engineer to get the tv check & repair but every time i dial to you service center i got nothing but a service request id numbers. Now i have got more service request id’s then phone numbers in my mobile please see the id’s 36286878/ 35641510/ 36501312/ 36286878 and yet not body cares to...
Complaint comments  Read comments Complaint category TVs

Sony India — Klv-32r402a video panel corrupted

 Nickxs2009 on Nov 25, 2016
Sony tv model sony led 81cm klv-32r402a purchased on 23/08/2013 suddenly screen is black out and white linings are shown contacted customer care and technician visit home and said lcd panel needs to replaced. Now they say parts is not available, is it true for only 3 year old tv parts is decommisioned?

So you are reqested to please arrange to change the said pannel board in free of cost. Every reputed company changed their defective product in free of cost....
Complaint comments  Read comments [1]Complaint category TVs

Sony India — Mobile handset service - suspect

 ellstinMaxim25 on Nov 25, 2016
I gave my sony (Xperia e4g) mobile handset to service at sony service center in erode on 30-10-2016. At the time they told me that battery is the issue and told it will cost me 1250 and said handset will be ready to deliver within 1 week. After 1 week they said charger pin got damaged it will take another week and charged 100 extra. After another week they are saying mother board itself got damaged and charging 6000. If motherboard is damaged. I suspect they broke all my hanset parts and trying to replace and also charging me for that. If i refuse to pay the ask me to get my handset back by paying...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Sony tv

 Jith Gopi on Nov 24, 2016
Hi,

I am from alleppey, kerala. i brought a sony lcd tv, (model: sonklv40bx50) from qrs, alleppey in 17/03/2013, invoice no. 33-387145.
One day (last week) the tv suddenly stopped working. display was not working. informed the nearby sony authorised center and one person came for checking. after inspecting he told it would cost around rs.23000 as it's panel is affected.
Having brought a brand like sony, am very much depressed that it lasted only for 3 years & felt unworthy. more over i don't want to invest the above said amount over it.
Being a reputed brand...
Complaint comments  Read comments Complaint category TVs

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