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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - Panel replacement

User
 A.S.Muthanna on Nov 28, 2014
I am A.S.Muthanna, residing in Pollibetta, Coorg District, Karnataka. I had purchased a SONY 46" television exactly two and half years back. Since about three weeks the top half of the TV is blurr and visibility is very poor. On complaining the technician visited and advised that the panel (Screen has to be changed). This was too shocking for me, because I can not accept that the panel of a reputed Sony TV can give trouble in such a short time. He also said that the panel will have to be changed at a cost of Rs.28, 000/- which was a bigger shock for me. Kindly advise me in this regard and help...
Complaint comments Read comments Complaint category TVs

Sony India - replacement of my laptop

User
 Ishu Bagga on Nov 28, 2014
Hello. I have a sony vaio SVF15212SNBIN5 and its been 6 months since i have bought it. At first the laptop performed quite fine but now 10 days ago my laptop crashed. I immediately contacted the "Costumer Care" and lodged a complaint. Personally i hated their way of talking and handling costumers. Also i never got the service at the right time. Ever since then, the costumer care is ignoring my issue and finally i have decided that i want a replacement. I am fed up of your services and this laptop. I recently got a minor electric shock when i touched the HDMI port. I want my complaint to be treated...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - Sony Xperia Model no-D2302 Complaint

User
 rajivlko on Nov 28, 2014
Dear Sir, I had purchased Sony Xperia mobile “Model no-D2302” on 29th Sept’14 from “M/s Ganpati Mobiles” Lucknow & within in a day of purchase I observe over heating of mobile & very poor quality of camera i.e blurred picture (8 mega pixels). When I contacted customer care they told me to update some settings which I did but nothing happened. I submitted my mobile on date 9th Oct’14 to Sony authorized service center in Lucknow i.estating above problems in my mobile having “Job no-W114100904437” After 1-week I got my mobile back from above mentioned Sony authorized service...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - issue: battery xploded

User
 pj link on Nov 28, 2014
This is to inform you that I had submitted my phone on the date of 4/11/2014, behalf of that I had also attached the photos of space where the incident happened as well as spoken to sony field verification officers also. Now still the date of 28/11/2014 I didn't received any kind of update from service center from sony reg service center "numeric.communication situated in malleswaram Bangalore as well from sony also hence requesting you to kindly help the customers within a month atleast . If cant issue replacement, issue jobsheet from service center .solve issue as early as possible as am waiting...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - harrasment of customer

User
 pinkcipla on Nov 27, 2014
Without trail or service, how service center called up us(customer)? My Sony expire hand over to service center on last 10 days ago, I got sms for delivery 20th nov. Today, when I got my phone its did not working. But they are sign me the paper with out checking my phone. Why so? When we go samsung or nuke service center, when they delivery anything, in front of us 1st check then sign up any paper. I am completely unsatisfied....
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - Pending replacement

User
 abhishekkbeit on Nov 27, 2014
I am Abhishek Kumar from Pune. I had submitted my phone (Sony Xperia ZR IMEI No: 356603050824706) for repairing purpose (screen cracked) at Aradhya Enterprises, the authorized repairing center for Sony Mobiles in Pune.

The mobile had been given for repair on the 8th October 2014 as mentioned in the below attachment. The analysis was that phone cannot be repaired and a replacement needs to be initiated. The service center asked me to pay 50% price of the mobile (Rs 11500) for replacement. The mobile was promised to be delivered within 15 days of payment (verbal confirmation).
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - KEY PAD FAULTY IN LAPTOP

User
 thomass109 on Nov 27, 2014
To The concerned Authority. As per the details mentioned below purchased one Sony Laptop for my daughter for college study purpose. Before completing two years two times ( every year) its key pad find faulty and changed Important.details in the system lost. Now fearing to use this product because of the repeated problem. It is indicating either this piece or the model having manufacturing defect.This problem may occur frequently. Model No.-SVE15126CNB IN5(COMPUTER), ITEM NO.-27556052 PRICE-36, 952.38, VAT%-5, TOTAL-38, 800 KURUVITHADAM AGENCIES Pvt Ltd Logos Center Sasthiri Road, Kottayam KOTTAYAM INDIA PH:0481-2561615,...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - Damaged mobile sales

User
 Shempu lingam on Nov 26, 2014
My name is C.Shempulingam from chennai, Tamilnadu, India. I bought a new sony xperia M mobile in nov13. But in two days it's display is not working properly. I gave it to the sony service center under a warranty in nov15. l They told me maximum in four days we give a mobile without problem. But upto now they are not given my mobile. When i call them they are not responds to my call. When i ask them directly they always told mother board is not coming from sony. I am not seeing my new mobile 12 days. I'm highly disoppointed with Sony. That center is in AnnaNagar, Chennai, India. Please take action...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Regarding Sony Xperia T2 Ultra

User
 Kumar Prasenjit on Nov 25, 2014
I purchased Sony Xperia T2 Ultra in the month of April 2014. I used it for 6 months. On 6th Oct. 2014, I submitted it to Sony Service Center. They returned it on 8th after updating the software. I again encountered the same problem after 2 days. Again, I submitted on 11th and got it back on 14th with updated software. Again history repeated and I had submitted on 20th Oct. This time Sony Engineers worked for more than two weeks. I received my phone on 4th Nov. with updated software. This time I thought Sony Engineers worked hard for 2 weeks and my device is fully fine but I was wrong. I have to...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - internet and other feathures demo.

User
 vinodchandra on Nov 25, 2014
i have purchased sony t.v BRAVIA KDL-48W600B 48" LED TV (Black) dated on 12 nov. 2014. it is installed on 14 nov. 2014. not received complete demo by engineer . i booked complaint on customer care . my id no is 22540767 . i received sms from the comp. and assigned the duty to SUNRISE ELECTRONICS, AHMEDABAD. BUT TILL TO day IT IS NOT EXCUTED I really feel bad experience from sony customer care dept. i purchased costly t.v. but i am not using various function of t.v . just because of poor demo. . V.R.SONI (M) 9428594300...
Complaint comments Read comments Complaint category TVs

Sony India - no response for the complaint made

User
 khushi_mat on Nov 25, 2014
I purchased sony bravia led on 12th aug 2013. Since last 10 days my tv was getting switched on snd off abruptly for which I made an official complaint with sony customer care on 22nd nov at 11.30 am and complaint no is 22524959. Since then no service enngineer had tried to contact and visit my place even after continuous follow ups. I have not received any support from customer care or sony management whom I have contacted through mail. Every time I got the same reply "your case is on priority and we have escalated." Its been 3 working days since I made a complaint and I wonder how such so called...
Complaint comments Read comments Complaint category TVs

Sony India - Regarding new sony xperia phone

User
 kv singh2339 on Nov 25, 2014
Dear Sir/Mam,
1. I had purchased a SONY XPERIA M (IMIE No 358096058461431) on 19 jun 2014. It has developed problem of PHONE NOT CHARGING. Twice it has been deposited for repair in Service Centre at Dwarka sector 7, New Delhi, but it has not been repaired. On 23 Nov 14 and 25 Nov 14 again visited the service centre but they have refused to take the phone for repair, as they kept the phone for 2-3 hrs and returned saying that it has been repaired but it has not been done.
2. IF YOU CANNOT REPAIR IT, PLEASE CHANGE THE SET OR RETURN THE AMOUNT.

kvsingh2339@gmail.com
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - sony experia z1 compact (black colour)

User
 dhamu1983 on Nov 25, 2014
dear sir subject- Sony Experia Z1 Compact (BLACK) for accident warranty Job No- W114101401728 Ticket ID-1410141728 Date-14 oct 2014 I have submitted my sony experia z1 compact black color for a replace in accidental warranty on 14th October 2014 at your borivali sony center in thakur mall. i have been told that i will received my phone in 20 to 25 days. as on my last call to your center i have been told that i will be getting sony Z! compact white instead of black, but i do not wish to go with white color sony phone. kindly i advise you to replace my Sony compact Z1 with Z2 or Z3...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Delay in Phone Repair

User
 ac2508 on Nov 25, 2014
I want to complain for the AAradhya Enterprises, Pune (a sony smart phone repaire center), I have submitted my phone on 30th Oct 2014 but still they keep on hanging me and not returning me my phone. I always have to call them and there phone was not reachable and if it connects somehow they dont tell the exact status. many time I've visited the shop in this time but whenever I go there they just generate new job number and keep on keeping my phone. yestererday again i've been there when I recieved a text from them that my phone is done but when I reach there they again are telling it gonna take...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - Delay in reparing hand-set

User
 Karthika Sankari on Nov 25, 2014
Hello, My name is Karthika. On Nov-4th, 2014, I submitted my hand-set regarding charger problem in Tambaram, Chennai. Till now there is no proper response from service centre. They are giving the reason that mother-board is not available for last three weeks. They are even not ready to pick up the calls. Also escalation mails have been sent, but no improvement in processing. Kindly please help to repair and give back my mobile asap. Almost 3 weeks gone. Thanks!...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Xperia L poor service really a bad experiance with Sony

User
 Nijam Nishanth on Nov 25, 2014
Before reading my story Call Chennai regional office number which Sony mentioned at their website ALWAYS NOT REACHABLE...This is how sony cheating their customers Dear Sir,  I have purchased Sony Xperia L on 18.11.13 with IMEI No: 356605054761982 Invoice No:8913  One year warranty promised by Sony at the time of purchase.  After using your product I faced lots of problem. The major concern is Loud speaker doesn’t work & extra Cheap noise coming along with ringtone. So I have visited your service centre 5 times but problem not solved. Third time service your representative...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - Sony mobile handset model no. D2105 - Sl No. 1281-9300 not working - Call Id W114111902821 dt 19/09/2014

User
 singhr1986 on Nov 25, 2014
The captioned handset is not working, have already logged a call for the same with M/s Aditya Infosolutions, authorised Sony service center, B-11, Tilak Marg, Dali Bagh, Near Ganna Sansthan, Up -Lucknow - 226001. Ticket Id is 14111902821 dt 19/11/2014, Job No. is W114111902821 dt 19/11/2014. It was informed that the handset would be repaired within 4-5 working days but yesterday on enquiring about the same it was informed that concerned part is not available, neither at Lucknow not at New Delhi, it will be imported from Sweden. Further standby set was also not provided which is causing inconvenience....
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - sony bravia 32 lcd -22394054

User
 SURESHSS2011 on Nov 25, 2014
sony service customer service request id 22394054 model : sony bravio 32 lcd 520 series TV is automatically shutdown and red light blinking 6 times. i was registered a service request in past month .Still i'm not getting service . my first request id is 21952113 they will closed automatically. i'm not getting any service from sony customer care....
Complaint comments Read comments Complaint category TVs

Sony India - CD open close not working

User
 puviyarasan c on Nov 24, 2014
Dear Sir, Im the customer of SONY for the past 20 years and im using the SONY TV, mobile etc. i have given the CD set to the TRICHY service centre on 17/10/14for the subject said complaint. it was serviced and with a week time again it got struckedup with the same problem and given back to sevcie on 31/10. i have not receive the commitment and confident of servicing my cd set. pl do the needful by repairing my cd set which is very important to me. job no. J42667707 model no. MHC- GN770 Expecting your immediate psoitive reply in mail or phone. Thanks Ravi. 9952686476...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - make replacement or refund my money

User
 prajith peppy on Nov 24, 2014
After several conversations with sony via mail and customer support in calls i submitted the device again on service center with a written complaint of own With job sheet no w114112300702 this the 5th time im overall submitting device to service center regarding the last issue this the 3rd repeated complaint your service end problem nomore i don't have patience to get repaired device or a refurbished one i need a brand new boxed device or else refund my money...
Complaint comments Read comments Complaint category Mobile Service Providers

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