Sony India Customer Care

Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam
Chennai District
Tamil Nadu
India - 600034
Landmarks:Near Featherlight Showroom & Oxford Book Store

Customer Care Phone Numbers and Contacts

1800 103 7799
1800 3000 2800
+91 90 2912 0629
+91 99 6793 9629

Contact Information added by users

The following information has been added by our users and may or may not be correct and/or true. Use at your own risk.
+91 90 0202 0272
+91 97 1118 7401
+91 99 2067 0502
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Satisfactory Rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Sony India related photos (676)

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Sony India Customer Care related pictures (676)

Sony India Complaints & Reviews

Sonye Tek Marketing — Defective water purifier & free gift

 mram2k on Nov 25, 2015
Purchased a 7 stage water filter (Aqua grand+ RO+UV) on 14.09.2015 from Sonye Tek Marketing through the authorized dealer Mr. Ravi Kumar M, Sonye Aqua World, #751, 8th Main, Bhuvaneshwarinagar, Hesarghatta Road, T.Dasarahalli, Bangalore-560057. Mobile: 9945599333; 9880388887. He has promised that there is a free gift "Gas Geyser" along with the purchased filter as festival offer on occasion of Ganesha Chaturdasi. On 15th Sept'15 the filter was delivered without the assured free gift. After installation, we found that it was a defective piece. After informing so many times to Mr. Ravi, he has...
Complaint comments Read comments Complaint category Appliances

Sony India — Sony wx80 camera/zoom button not working, black spot in lcd, hdmi socket lock not working

 sameer7oct on Nov 25, 2015
I purchased Sony WX80 camera on 19 Feb, 2015. It is under 2 years warranty.
just after few months use, its zoom button stopped working properly, it gets stuck in between while zooming in and out.

There is a black spot in LCD pannel while zooming. HDMI socket is not working. its not getting closed.

We gave the camera to Chaitanya Electronics(Sony Authorized service center ) in Chinchwad pune on 7 Nov, 2015. But till now there is no response from them. We called many times, but everytime the response from them is different. Sometimes they say it will take 1 more...
Complaint comments Read comments Complaint category Digital Cameras

Sony India — Sony xperia z ultra support / replacement related issue

 vijendranagotkar on Nov 23, 2015
Hello Sony Support,

Date of Incident: 14th Nov 2015 14:30 hrs
Client Number: 022-60601440/68888070

Regarding Replacement of my New Sony Xperia Z Ultra headset.

This is Vijendra Nagotkar from Mumbai and my mobile number is 9769801503. Job No is W115111403315. Sony Ticket Number 1-22503159043.
Due to issue on my Sony Xperia Z Ultra i had submitted my Phone to Sony Authorized Service center (HRR TELE Commotrade Pvt Ltd, Dadar, Mumbai) on 14th Nov 2015 at 2:30pm. And as per service center they were suppose to revert me on 16th Nov 2015 also...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India — Service Request not fulfilled for 1 week

 s.thomas.india on Nov 23, 2015
My laptop is under "On-site Warranty" period. There is no display on the Laptop. I had registered the complaint with the Sony Customer Care on Tel. No. 18001037799 on Monday, 16th Nov. 2015 vide complaint No. 029038695. They had told that within 48 hours the Engineer will visit. But nobody turned out. Then again I called on Thursday morning, i.e. 19th November 2015. That time they had given the Contact No. (011-26261324) of the Service Centre M/s Club Electronics, South Extension, New Delhi. When I contacted them they told that by the evening the Engineer will visit us. Regret to inform...
Complaint comments Read comments Complaint category Computers & Accessories

Sony India — Phone heating pblm, voice low while talking, usb cap get loose every 3 months

 Muffadel Jawadwala on Nov 22, 2015
I'm using Sony Z2 phone from last 1 yr & I've come across many problems in the phone, I've given this phone in the service center and this is my 4th visit in last 1 yr.
Currently the phone has heating problem, voice of the opposite person is too low while talking, the USB cap has been change before and now again it became loose and came out.
I've got a sony Z3+ plus 2 months back for my wife and a sony R56C TV a week back that means I really like the brand and been loyal towards it.
However I'm very disappointed with sony Z2 and I'm requesting...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India — Heating of phone & voice disturbance & poor signal catching

 Anuuj Bhatia on Nov 22, 2015
I bought the new Sony Xperia C 5 ultra dual phone from relaince Web shipra mall from saless executive named Sunil and the handset gaps been having problems of over heating, poor/no signal and voice breaking. When I went there I was asked to go to Sony service Centre vaishali and than there I was told that appears software has been updated and it vl work well which did not happen aphasia. I have gone through physical and mental trauma and have not been able to communicate at important places and times and I m still again struggling to get a right handset...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India — Poor Service

 mvinoth5 on Nov 20, 2015
Complaint regarding Poor Service.

Sony Authorised Service Centre.
Clarity Service(Block AA9, 2nd Avenue, Anna Nagar, Chennai-40)

Complaint against Clarity service, Anna Nagar, Chennai. There's a problem in my Sony 32 inch LED TV which I bought 2 years back. Display is slightly blue in color. I contacted service centre for immediate action. Engineer from Sony Authorised service centre(Clarity Service-Block AA9 2nd Avenue, Anna Nagar, Chennai- 600040) came to my house to inspect the TV, He told display needs to be changed. He didn't tell the price properly...
Complaint comments Read comments Complaint category TVs

Sony India — Cheating with customer at service centre

 sunee on Nov 20, 2015
My LCD of Sony is not working so I have launched the complain to customer care centre.They have assigned the Engineer of cool India of Gwalior.Engineer come's and check the LCD and after fully examining he said that the total cost of parts' and other charges will Rs 3500 to 4500 but we have to brought the LCD to his we have paid the fees of the concern engineer and went to centre with LCD by own sources and handed over the LCD to the Sony centre.After two days they says that your estimate will 8500.Now how it is possible that if the engineer says that total expenses will maximum 4500...
Complaint comments Read comments Complaint category TVs

Sony India — Harassment and threatening by the Sony mobile service station

 mukti.prusty on Nov 20, 2015
Hi, I gave my mobile(SONY XPERIA ZR) in the sony service station in saheed nagar, bhubaneswar, Odisha on 11th November 2015. My mobile has some sound problem only and apart from that it was working perfectly fine. On 12th Nov 15 when I went to receive my mobile it was broken on the display. When I charged then it was working when I gave you but it it not functioning now, that time they said it was broken earlier. But actually it is not they just want to get relief by pushing me. In the work order it is nowhere mentioned it was broken. It is their duty to inspect the mobile when they receive and...
Complaint comments Read comments Complaint category Mobile Handsets

Sony Mobile — Delay in product delivery

 atulajit on Nov 20, 2015
Sony service centre mansarover complex bhopal has committed that after repairing the mobile( Sony xperia m4 aqua dual) will hand over on 4th no. 2015 which was handed over to them on 9th oct.2015 then committed on 7th nov. 2015 then on 13th nov. 2015 again committed that at any cast will handover on 20th nov. 2015. when i spoken today again Mr. Vinod(sony circle hr head) has told will check the status and inform you after that they have stop lifting my call. I have spoken to many senior officer they are replying that they can't help me on this matter. my mobile in warranty till 10th july 2016....
Complaint comments Read comments Complaint category Mobile Service Providers

Sony — Pen drive 16GB

 shubh mishra on Nov 20, 2015
As i seem at flipkart that pen drive of sony is of 16 Gb and of USB 3.0 but when i collect it via order no OD404455896975788000 ... it is of USB 2.0 so i want to return it and want pen drive of USB 3.0 as discribed in specification of this product at your site flipkart india......
Complaint comments Read comments Complaint category Computers & Accessories

Sony India — Suspicious warranty policy

 subhram Jyoti on Nov 20, 2015
The service of sony is seriously hesitate ting me. i had by an Sony xperia t3 on 25th april 2015. On 20th nov i just change my sim but after that mobile shows that no sim inserted. After that i go to the Sony authorize service center(IMMORTAL SERVICES, lAXMI NAGAR, delhi). Its very bad to use any Sony product ; because your warranty policy is not transparent. So i advise you all please avoid to purchase Sony Mobiles....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India — Sony xperia z ultra mobile issues

 Dhaval Koradia on Nov 20, 2015
I bought a new brand Sony Xperia Z Ultra on 22nd June 2015. Hardly used it for 2 months and was fedup of using it due to issues with touch and network.
1 - Touch Issues - Irresponsive Touch, Automatically the key is pressed continuously even when I keep the phone and not even touch it
2 - Network Issues - The network used to drop every now and then.

I got the phone replaced from the Borivali service centre. A refurbished phone was issued to me that too I had to compromise the color. Previously I had bought a black phone. However the company provided me with a white phone.
Complaint comments Read comments Complaint category Mobile Handsets

Sony India — Not providing good service

 simplemdhu20 on Nov 20, 2015
This complaint is regarding the certified sony service centre of "M/s. HAPPY CARE SERVICES", Nayapalli, phone model is Sony xperia M2/DS.IMEI is in warrany period.i gave my mobile for software update only.but they charged Rs170/- due to the red of water demarkation option in Mobile.There is no problem in my mobile.only i wanted to software it right to charged money in my warranty period only for sofatware update?...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India — Sony xperia dual m2

 gsivory on Nov 19, 2015
I purchased Sony Xperia Dual M2 mobile on 27/12/2014. Within 10.5 months, it started giving issue with charging. I got it checked from Sony Service Center "INNOVATION TECHNOLOGY", Vizag, job No: W115110703075 who confirmed that there's a liquid ingression i.e. water has gone inside the phone & hence the mother board need to be replaced for which charges of INR 6500 need to be paid as warranty has expired (due to liquid ingression). When I checked, none of the documents, enclosed with new phone, indicates that warranty of Sony mobile expires if there's a liquid ingression....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India — Sony bravia panel replacement

 hanumantappa tagaragunti on Nov 19, 2015
3 years back we brought Sony bravia 32 inches within 1 year panel replaced because of panel problem and again just after warranty again the same panel problem with tv we are totally dissatisfied with Sony company it's their service to replace it...
Complaint comments Read comments Complaint category TVs

Sony — Sony xperia z3 - repair issue

 Mandeep Kumawat on Nov 19, 2015
I purchased this phone 6 months back. Within this duration screen teared out automatically two times even after the repair from the service center bangalore. Now i recently moved to hyderabad and again i went to service center for repair of that screen issue . I issue got repaired but when i collected the handset the mobile is not detecting the sim and memory card and then i again have to submit the handset for repair.

I donno how this company is repairing the handsets. It is one of the worst service ever. I need replacement for the handset.

My JOB id is W115111904718....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India — Mobile phone sony xperia c4

 Dhirendra Pathak on Nov 19, 2015
From the day (20th July-2015) I bought Sony Xperia C4 has been heating up after using it for more than 10 min on call and whenever I browse it heats in less than 10 min. At that time shopkeeper told me that we are down loading lot many apps so it is working very fast and that is why it is catching up temperature. In normal use it will not heat up.
Electronic thermometer was reading 43 deg Celsius after 10 min of use. I'm afraid that it may blast sometime and injure me. I had been to service center three times before and all the time they claimed that they did something now it should...
Complaint comments Read comments Complaint category Mobile Handsets

Sony — Sony xperia z3

 sarvesh123 on Nov 19, 2015
I purchased sony xperia z3 on 7 july 2015 from .I purchased it mainly due to its waterproof capabilities. I so one day i wanted to test its underwater camera so i dipped it in normal tap water inside a bucket (i checked the side covers 100 times...literally). it worked just fine. but a day later i saw water droplets forming in back and front camera (but the phone and camera worked just fine) so i went to sony centre vashi to repair it and they said that it was not under warranty as it is water damaged and they would have to send it to head office and it would take 7 days just to tell...
Complaint comments Read comments Complaint category Mobile Handsets

Sony Mobile — Defective mobile sold by sony

 Hom on Nov 19, 2015
Sony mobile sold a defective mobile sony xperia M 5. Within a week time the phone was not repairable evenby their engineers at service centre. Now they are speaking that phone will be returned after 25 days. I am not satisfied with their product and service. I seek immediate replacement or refund. Hom dutt M. No. 9911277377 E mail
Complaint comments Read comments Complaint category Mobile Handsets

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