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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629

Sony India Complaints & Reviews


 Asmi Ashok on Apr 25, 2015
I am a resident of Kerala. On Sept 2012, I bought a Sony laptop with Serial no: 0002012, and invoice no: SNYB/165/12-13 from International Marketing company 39/4755-A, IMC tower, Madhavan nair road, Ravipuram, Ernakulam, Cochin, pin:682016.The company gave a one year warranty along with that I purchased two year extended warranty .From the day I bought my laptop I already done 4 times service for my Sony Laptop in Madonna Sony Authorized Service Centre, Edappily. Recently in 20th Oct 2014 I complaint about hinge broken and I went through all the procedures where I had an...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony - phone camera theft.

User on Apr 25, 2015
i atanu roy, i give my phone sony xperia zl repair from sony service centre durgapur bhiringi more service centre, and my phone sony xreria zl camera theft by sony service centre, then i compare other sony xperia zl phone and my phone sony xperia zl not match in my camera, so sony service centre theft my phone sony xperia zl camera....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - camera quality not according to 20.7

 sunny.kr4971 on Apr 25, 2015
About one month im not using my phone because my phone is in service center in district center.when im visit in service center they always takin time of three days but today is nearly one month goes but they dont give my using sony z1 it is only one month old. NAME ASHISH MOBILE: SONY Z1 CONTACT NO: 8800634357...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - SONY LCD TV 32" BRAVIA KLV32BX300

 Yohannan Kuzhipparampil on Apr 25, 2015
From: K.E.Yohannan, Kuzhipparampil Thekkethil, Mankamkuzhi PO, Mavelikara, Kerala. Pin : 690558 email: I have bought the above-mentioned TV about 4 years back from M/s. VSK Home Shoppe, Harippad, Kerala. From the 1st year onwards, a discolouration started to appear from the top border of the screen, gradually enlarging to downwards and covering the entire screen in a year. Also the screen surface became rough and looks like a layer of skin is about to peel off. Although the TV functions normal, the picture appearing on it gives a smoky colour. Due to many personal...
Complaint comments Read comments Complaint category TVs

Sony India - sony vaio SVE1513CYN screen lining problem

 harmander aulakh on Apr 25, 2015
I Harmander Singh Aulakh have sony vaio laptop with model number SVE1513CYN. From very first day of my laptop using i have complaint of screen problem( there is lining of screen as seems its broken ). I have visited your authorized service centers regarding screen problem but every time they replace the screen would gave it to me. After some couple of months the same problem would start persisting then also they replace the screen.Now also i have same problem i visited service center now they told me that this they would charge for screen replacement because as my laptop has gone out warranty.But...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - Xperia Z1 several replacements due to multiple problems within 4 months

 kinshu06 on Apr 25, 2015
Hello, I purchased my new Sony Xperia Z1 on 7th October 2014. After five months, it was not connecting with any network and was sent to repair by Sony service centre. No standby phone was given. It took one week. Within same day of receiving new phone it had some software problems. Returned to service centre, Again, replacement took one week, without providing me any standby by phone. Within one week of receiving the third phone it had problems with display and excessive heating. New replacement took one week. The replacement phone had serious problems with display again with yellow display which...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Mother board problem

 poornasrijyotsna on Apr 24, 2015
I have purchased sony xperia l phone 1 and half year back, but due to cracked display i have changed my screen for 6k, but due to negligence in sony repair centre my mother boboard got spoiled and battery is working worst and camera is also not working, i want to replace my phone or i want my phone to get repaired ....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - sony ear phone

 mehar22sal on Apr 23, 2015
dear sir i have purchased a LED tv with it i have got a head phone of sony from ghaziabad croma when i open the box in home a chord was cut in the middle. I have submitted the same to the sony care in ghaziabad after keeping the same for a month they returned back saying it cant be repaired I am very much disappointed because we can't afford such thing everyday so i request to please repair or replace it 185190 item code MDR-XB250black invoice no SLF02A122020006170 28 sep 2014 regards prashant 9891291217...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Xperia C3 Dual Mobile Phone

 hemant_kapil on Apr 22, 2015
Having problem with my new bought mobile phone Son Xperia C3 Dual. The personlisation keeps on changing itself after every reboot. Also the shortcuts created on home screen goes missing too after every reboot. Raised the issue with Sony care but still they are not giving me any satisfactory reply, Went to sony authorised service centre on feb 8 but in vain, Raised the matter to sony officials & its been more than 2 months & still i am waiting for a satisfactory answer. Everytime i write to them regarding my probelm they have only one answer i.e. " We seek apologize for the inconvenience...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Xperia ZR not working and service center not reslove problem

 arnavyadav on Apr 22, 2015
Whosoever it may concern. I have purchased Sony Xperia Z on 02/08/2014 @ Rs 20000 from Vaishno Electronics Pvt Ltd. 131, MCD Market, Karol Bagh, New Delhi-110005. Now I have a problem with my phone. It is not getting display. I submitted my phone at Sony Service centre, J P Electronics E-1/10 Shop no-33, Aggarwal sector-7 opp NN Mail Rohini Delhi-110085, on 21st Jan 2015 (Ticket ID No 15012105350.) I was told by service centre that the Liquid ingression that’s strange this model is water proof . Now they are saying that phone cannot get repaired, and they will replace the complete phone...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - Complaint

 Ram Koner on Apr 22, 2015
Dear Sir, My Sony Bravia TV went out of order in the last week of March 2015. I contacted the 1800-103-7799 who gave the contact of Neosa Electronics. One person came after two days and cleaned something inside. The picture was coming, but said if it doesn't come then take the set to Neosa, Kolkata. I am 67 years old with no help. I took it to Neosa on 11-04-15 with great difficulty myself, carrying such a heavy weight. One person checked and said my TV was alright and nothing was wrong. So I too it back home. When I connected it, I found the same problem. I called the call centre 1800-103-7799...
Complaint comments Read comments [1] Complaint category TVs

Sony India - Complaint on sony xperia c3

 Vikranth Dasyam on Apr 21, 2015
hai, sir i have brought the mobile in last month, i am faceing the problem with my mobile, the service center in hyderabad, madapur .there are not responding for my complaint, i want this phone to exchange . the back camera is very bad .i am faceing many problems, so please kindly respond to my complaint....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - tv display not working within four years of buying( horrible products and insulting after service)

 ashlav on Apr 21, 2015
Bought one Sony LCD Television model LCD KLV-32EX300 from Kings electronics, Nerul Navimumbai on 24.7.2010, within four and half years, the display is not working, tv is completely dead. How these sony people tell in thier advertisement that their products are so good and lo what is this, they have completely cheated me, i know sony managements are making this type of bogus products and cheat the gullible customers like us, my neighbours who have brought lg, samsunhg tv have their tvs running for the last 8 years without any complaints.And the person named kamlesh from sai electronics whom the dealer...
Complaint comments Read comments [1] Complaint category TVs

Sony India - Mobile Z-2 is not working properly

 cankit322 on Apr 21, 2015
I purchased Sony Z2 mobile in October 2014. After buying mobile is making problem of Hanging on GSM Mode, Screen Touch etc issues and when i reported to service centre than they said the problem is relating to SIM Card. After it i changed my SIM card and again same problem persists and service centre repaired the cell and gave me after 15 days. After 15-20 days again same problems like Sound, heating, Network occurred. Today i got contacted with service centre than they said Z series always get Heat and for other issues we will take it under observation. I bought this expensive phone for comfort...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Requesting repair of Sony Bravia LED TV Display Problem

 Balachandran Sumathi. B on Apr 21, 2015
We purchased a LED TV in Singapore on 4th Jan 2014 using it in Chennai. Since a month red & bluish green coloured lines appear in the middle of the screen affecting TV viewing. These lines are getting big in its width. I have attached few pictures of the TV. We have tried checking it the default picture in the TV, and have also checked playing movies from DVD players. And finally as advised the customer care people, we have also reset all the factory settings. But still the problem exists. We also ruled out for any possible chances of set top box problem. I made a complaint to "Clarity...
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Sony India - Youtube app no longer available on my sony LED (KDL 40EX520 )

 rameshcsahoo on Apr 21, 2015
I am a SONY Bravia LED customer and own a Bravia smart LED tv(model : KDL 40EX520 ). Since today morning, I am not able to use the youtube app on this LED tv. Upon checking with your technical team, I got to know that Google has stopped supporting all the SONY Bravia tv models (<year 2012). But this app will continue to be available on all new sony LED TVS. As a customer I feel discriminated due to this. I purchased this TV 3-4 years ago, hence it falls under this category. Just to let you know, until now I was a big fan of SONY product and hence almost all electrical items in...
Complaint comments Read comments Complaint category Other

Sony - Power Bank Faulty not working properly CP-F10L

 Jennifer D on Apr 20, 2015
I bought a Power Bank of Sony from flipkart remodel # CP-F10L, which is not working properly. I Full charged my powerbank of 10000 mAh and tried to charge HTC500 of 1800 mAh battery. It was hardly able to charge my phone full, and tried and tested thrice, it not working, I want this product to be placed, or refund my money....
Complaint comments Read comments Complaint category Online Shopping

Sony India - Service Issue.....waiting for my new phone from last 1.5months

 Prashant Goudar on Apr 20, 2015
Hi there, I have been facing issue with the service center in Bangalore. I had visited the Numeric Communication Service Center which is an authorized service center for Sony with my Sony Xperia Z Ultra cracked screen on 10th of March, I was told i'll be given a re-furbished phone by paying 10, 500/-. The process will be proceeded only after paying 50% or more amount. on 16th of March I paid full amount of 10, 500/- for the re-furbished phone. After two weeks i was told that because of non-availability of stock I would not get the phone as said, i was given option to go for the brand new Xepria...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Bad product warranty and misbehave from service centre along with delay in returning my phone.

 Chandra Gupt on Apr 20, 2015
what's the point selling a phone with a 'waterproof' rumour that gets damaged by water only?? While selling a Phone the company assures full support in case of any damage or malfunction, but when the phone is really damaged, why do you keep explaining company policy to customers??? Either stop boasting about your "Water Proof" phones or stop your diplomatic answers at your service centres. I brought a Sony Xperia Z {IMEI:355666055479645} on 15th july last year, which got damaged due to LIQUID INGRESSION on 6th April 2015, I submitted my phone in Authorised service centre (LIBRA TECHNICOM, D-64/98...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - PS4

 Vipul Kedia on Apr 20, 2015
Dear Concerned, I am sorry to mention but Sony retail outlet service has been very unprofessional, I had ordered 2 PS4 at SONY CENTER 4A ELGIN ROAD SOUTH KOLKATA - 700020 T:033 22803875 22 on 10th may paid in full on 11th May. First of all there was no display in the counter after all if I placed the order ands till date I haven't received the product, I have been harassed on a daily basis saying I will get it on the next day but they keep on postponing delivery date. I was dealing with Vicky from the above store outlet. Please take strict action so that Sony loyal customers are...
Complaint comments Read comments Complaint category Business & Finances

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