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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - heat

User
 Akash13090 on Apr 1, 2015
Sir I was buy Sony xperia z2 18th ago. In starting it's working very well but now it's create problem of heating. My ear when I used to talk it's burn. I think it's a create problem more and hope for better. It's a totally wastage of money. I spend on this phone 30000 If after spending this money mobile create such time of problems so I vil neva recommend to anyone to buy Sony any product...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Poor quality of products

User
 jaggy4884 on Mar 31, 2015
> The manager, > sony mobiles India > > I am writing this email with utmost pain that you people have given to me due to poor services and even worse products that I have come across. > > I bought sony xperia zl in January 2014 which was a great device and it worked perfectly untill mid of year and after that the mic stopped working. I was told that xperia zl is no longer available and only they can exchange it with a refurbished xperia z. > > I had no problems and i accepted the device happily which was the start of my painful experience with sony. Right from day...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - About ear buds

User
 Sharma guy on Mar 31, 2015
I have purchased ear buds from local Sony showroom, The quality of sound is very bad, I don't know what to do, when I told them can I check the quality, they said this is a packed thing, they couldn't be checked, they also said the sound quality is better but it is not good at this price point, please do something, my product name is sony sbh20...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Xperia Z3

User
 Nayan Gandhi on Mar 31, 2015
Dear Sir I have purchased Sony Xperia Z3 on 19th Jan.2015 form Jeddah, Saudi Arabia ..I have given this mobile to my son at India. Today it was fall down on the table by his hand & the volume key was goes inside & phone is not working now. Mobile was taken to the service center of SONY at Jamanagar, Gujarat, India . They told that it will be repaired here, You have to send back to Saudi Arabia . Now my question is that when I purchased the shopkeeper told me that is international warranty of 2 years . Why it is not operated in India ? What is the solution for make my phone operational...
Complaint comments Read comments Complaint category Products & Services

Sony India - about not providing display

User
 pratikc on Mar 31, 2015
I have submmited my sony Xperia- j- st26i for problem of display damage on 18 th of march...but there was no response of your company.I want to know that IF company have damage part then why so much time had to be taken for providing service.pls reply...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Sony India - Unsatisfactory Reply from Sony Service Centre

User
 Suhail Lilani on Mar 31, 2015
I bought a LED in December, 2013 and have not being using the TV much since December, 2014. However, suddenly the TV stopped working in the beginning of March, 2015. I registered a complaint with the customer service people and they send a guy to check the TV and he charged me 250 rupees and said the K board is to be replaced and it will cost 6500 rupees. However, he was not able to tell why it stopped working out of the blue and secondly even if I get the board replaced I will get a warranty of just 3 months. First thing that comes is that Sony engineers are so incapable that they can't detect...
Complaint comments Read comments Complaint category TVs

Sony India - Mobile not starting

User
 wilsonchristian24 on Mar 31, 2015
I had buyed a mobile Sony mobile(Xperia zl) phone last year on 17th jan 2014 but now it is not starting. Same problem occurred in the month of April (29th April 2014) i took it to service center and next day they updated the software and it was working but this time it is not working at all. I went to Sony service center but they are not ready to open it and and check it they cannot check it then why do they release these types of phones out in market....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Display Broken Under Warranty

User
 Ravinder Gulia on Mar 30, 2015
Respected All, Sir, i had bought my Xperia Z2 D6502 having IMEI No: 352494060099412 & the warranty time of my device is upto 28/07/2015 as shown in the attached screen shot. Now, due to some mishappening the display of my phone got damaged completely. After this i had visit Sony Authorised Service Center in Rohtak to get the information regarding the same. The executives available at service center told me that your device cannot be repaired under warranty conditions & i have to pay approx 16-18 thousand Rs to repair the same. Also at present my financial conditions also didn't allow...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony xp

User
 vineet.saini on Mar 30, 2015
I bought Sony Xperia C3 dual on 18th March (2015 manufactured) IMEI # 356872064613096. Later, it was observed with a touch problem within couple of days which I raised it at Lajpat Nagar Sony Authorized service center. They gave me a DOA # D115032104058 after a much of mental harrasment and argument to convince them with a touch problem with the handset. After that I received a new handset on 28th March (2014 manufactured) with IMEI# 356872062490877. With just after 1 day it stopped working and handset screen started flickering. I raised a request at Customer care (Req# 15032900538) where Customer...
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Sony India - for sony tv

User
 firoz khan pathan on Mar 30, 2015
our Sony tv Bravia screen Suddenly had stop Working . We are Complaining since so many Days But they ARe NOT PAYING ATTENTION TO OUR COMPLAIN.. I REQUEST U TO sEND your PERSON TO THE FOLLOWING ADDRESS ... ADDRESS- 1362, KANCH KI MASJID, JAMALPUR, AHMEDABAD 380001 GUJARAT INDIA. FIROZ KHAN JUMMA KHAN PATHAN.....
Complaint comments Read comments Complaint category TVs

Sony India - Sony Laptop Model No. SVS13A15GNBN, Serial Number 7000465-8 with Job No. J5063354 dated 13.03.2015

User
 AmarjeetSingh73 on Mar 30, 2015
I would like to bring to your kind notice that Sony Laptop Model No. SVS13A15GNBN, Serial Number 7000465-8 with Job No. J5063354 dated 13.03.2015 deposited at Sony Authorized Service Centre at Gurgaon with a complaint of Battery Not Charging issue. It has been told to us that System Board need to be replaced. Till today we have no clear commitment when we will get back our laptop after repair.It has been noticed that Sony do not keep spare parts available with them and take too much time to repair / replace any defect in laptops. It becomes difficult for user to work without laptop in the event...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - SONY TV -KLV-32R422A -- Turns ON when Turned OFF

User
 Kumar6666 on Mar 29, 2015
Hi, The above specified Sony TV getting Turned ON when we Turns OFF with the Remote, even we tried Factory settings.But it couldn't Help.Even we checked in Bravia SynC settings also Though our TV is not a Internet compatible to update the software's Thanks Kumar...
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Sony India - Mobile Zperia Z Ultra C6802

User
 Rajesh_Tripathi on Mar 28, 2015
I had purchased Mobile phone Sony Xperia Z Ultra C6802, sl no 35765605 1712477 from M/S Heera Telecom, Satna, under Bill bearing sl no. 4555 dated 26/01/2015. After use of around one and half month the phone became un-operational. It did not get booted ( Started). I went to the shop on 13/03/2015 from where I purchased it. Sony customer care personnel available at the shop attended the phone and told that with in half an hour the phone will become operational, but it did not. Again I went on 17th March, got reply from the shop keeper and the personnel of Sony customer care that it will further...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Xperia Z3 mobile

User
 Gowthams Loneliness on Mar 28, 2015
I bought a new Sony xperia Z3 mobile before four months. I faced an issue with motherboard after 1month. I gave it to the authorized service center which is Numeric Communication in Bangalore. They took 25days and returned the mobile. And now after 4 months I tried capturing the image under water bucket since it is a water resistant mobile. After capturing the image it became dead and again I gave it to the same service center. I got the reply from them saying that warranty is void due to liquid intrusion and approximately they are charging Rs.19000 to fix the issue. I dont know how water went inside...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - No support related demo and instlation

User
 arun singh28 on Mar 27, 2015
Dear Sir / Mam unfortunately i was purchased a sony home theatre bdv e 3200 on 23rd march 2015. i was raised a Request for installation and demo and rerefrence no is 24616023 i was called many times to your lucknow customer service cell but no satisfactory answer i found. today at morning when i was called again, he provide me a cell no. of service engineer..i was call to him and he told to me to pickup him to my own car. i picked him at lakhimpur which is 30 km from my residence.anyway after reached at my home he ask to me that he don't know about home theater and my lucknow service cell...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Mobile phone.

User
 Vipin_3181 on Mar 25, 2015
Sir/madam, I purchased a Sony Xperia z3 compact on 16th January 2015. After a few weeks of usage a rubber part on the outer rim of the device fell off. I have attached a photograph of the same with this email. I don't have any clue as to when the piece fell off from the device. I did submit my device to the nearest service centre. They told me it is a faulty device and I should get it replaced from the store where I purchased the device. But did not receive a positive response from either. Now after 5 days he calls me up and asks for 9400₹. I expect Sony devices to be of the utmost quality....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Product replacement warranty

User
 Anishvaid1995 on Mar 25, 2015
I am from Jalandhar Punjab, i bought a ps4 remote controller with 1 year replacement warranty. My remote stopped working so i took it to the service center they promised me they will replace it by a week for sure i gave my remote on 23 feb 2015 nd its 25 march 2015 today and when ever i call the service center they either don't pick up or say we'll get ur remote in two days and after two days they tell you the same crap! They say we have filed and company is not sending the remote its not our fault Is this how sony plan to satisfy thier costumers? This kind of service is not expected from one of...
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Sony India - Sony bravia klv 24p412b dead

User
 Rupesh Sahu on Mar 24, 2015
I have a Sony led 24". The boy who came for installation of the Sony led broke the audio pin inside the Jack of the led. He destroyed my new led. When I complained about it then again the same boy came after 10 days being complained. He changed the Complete board. As soon as he left the led was dead. It means that he provided me a faulty part. Now the service center tells me that they need to take d led to the service center. First of all full day I am not free to repair the led. My led is not working is because of your fault. So I request you to exchange my led with a new Sony led. I cannot trust...
Complaint comments Read comments Complaint category TVs

Sony India - missing wireless mouse dongle

User
 prakashcmenon on Mar 24, 2015
My name is Prakash C Menon a media professional.My contact no is 09995211377. I am regular customer of sony different products.I have used sony vaio laptop.(model no SVF15212SNW IN5 54580123.i was purchased this product from a retailer in Kochi, Kerala.Due to system slow, last week I went to Madona Electronics, sony authorized service centre, toll junction Edappally, Kochin for servicing.Today i got my system back, but missing my wireless mouse dongle.I called service centre and talked to service person.but i dont get a proper answer from service section.I still believe the brand Sony.I felt so...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - Nerves For Your Service

User
 rohit6699 on Mar 24, 2015
I am nerves about your bad service and misguiding to the customer, I have been submitted my Sony Xperia C3 at NEW SAI ELECTONICS service center on 7th March 2015 but still there is no satisfactory action was taken. The service center says the company had provided them 4 times display but 4 times the display was faulty. So you have to wait, but beside that the customer care senior officer says that they hadn't sent the display 4 times. Now who should we trust? Reply must to my question...! job no:-W115030600018 Name:-Rohit Santosh Agrawal Mo No:- +917083999216...
Complaint comments Read comments [1] Complaint category Mobile Handsets

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