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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony Ericsson Xperia X10 Mini Pro - Software is not Updating and maximum features are not supporting

User
 Surbhi Sethia on Jul 21, 2014
Sir/Ma'am, I trust Sony phones very much so i purchased SONY ERICSSON XPERIA X10 MINI PRO in 2010. Today software is not supporting and creating other issues so i contacted nearby Sony Service centre. Result is- this service centre is of no use, they don't even have time to give proper response. We have purchased due to its good name and trust. If your company can't provide good support for services you should not open service centers. People invest there money for good service, not for bad time or sufferings. If possible please help people out.. i was in a queue and not a single had smile and...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - MANUFACTURING DEFECT IN L.C.D TV 32"

User
 Manish Mange on Jul 21, 2014
SIR, I HAD PURCHASED A SONY L.C.D. 32" T.V FROM FUTURE GROUP IN MARCH OR APRIL 2010 . SUDDENLY FEW DAYS BACK I SAW HORIZONTAL LINES FORMING ON THE EXTERNAL SURFACE OF THE SCREEN. TODAY I SAW TWO PATCHES AT THE RIGHT AND THE LEFT CORNER OF THE SCREEN WHILE WATCHING T.V. THERE IS SOMEMANUFACTURING DEFECT WITH THE PRODUCT DUE TO WHICH I AM FACING PROBLEM. I WAS ALWAYS A BIG FAN OF SONY PRODUCTS, AND TILL DATE WE WERE PRETTY SATISFIED WITH ALL THE SONY PRODUCTS WE BOUGHT, BUT LOOKING AT MY T.V RIGHTNOW I AM PRETTY MUCH SHOCKED TO SEE THE QUALITY OF SONY PRODUCTS. WE HARDLY WATCH T.V FOR 2-3 HOURS...
Complaint comments Read comments Complaint category TVs

Sony India - worst experience with sony after buying products of Ras 10 lakh

User
 vivekgoswami20@gmail.com on Jul 21, 2014
My name is vivek goswami. I am using sony vaio. I purchased it from reliance digital mantri mall Bangalore on 15th September 2013.when i bought it they said it will be on year warranty with replacement if any damage or any accident happens with products that why i bought sony vaio but 2 weeks ago when i went to your service centre in C.B.I road Bangalore . They have taken the product but not repaired. They never received the call as well as no response for 2 weeks.Atlast, they said we cant do it you can go to any other service center. the product is with i am nto able to yuse it also. i bought 5...
Complaint comments Read comments Complaint category Computers & Accessories

Sony India - No service Provided by Service Centre-Jammu from last 4-Months

User
 sunnybhan2812 on Jul 21, 2014
Hi, I have purchased Sony Xperia ZL from your Sony Dealer in Jammu (Raja Electronics) and I m now fed up as I have to Visit every Month to your Service Centre in order to get my Set Functioning.it is bit annoying that no one in your service center is up to Date every time I visit there and service centre will kept the set for 1-Month and then after 1-Month their Reply "Sir we do not have any replacement presently we will check your set and try to function it properly" but after 1-Month this is really Crab now today again I visited your Sony Service 21st-July-14 and I waited there for 1 and a...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - very dissapointing after sales service by aar vee service center at lamington rd

User
 Cyrus Dumasia on Jul 21, 2014
my 3 month old sony xperia z1 has spent more time in the service center than with me.. even after they claimed to repair the fault in my touchscreeen, they give me my phone back with new problems.. it is a total waste of time and energy to argue with the main officer as she is least interested in my complaint. i am very dissapointed with the behaviour of the employees of this particular service center....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - pannel complaint confirmed by Sony service engineer

User
 rafiahammed on Jul 21, 2014
Dear Sir, Since I have purchased, Sony Camera, Sony mobile and Sony home theatre, as a loyal customer of Sony, I have purchased Sony LED TV model 42W700B on 17/4/14 from SONO VISION at Vishakhapatanam.here I would like to bring your kind attention that, on 18/07/14 the system when we switched on, it was not showing any pictures.Subsequently on 19/0714, i have contacted Sony customer care no :1800 103 7799 and lodged the complaint .The ID number is 20064903. ON the same day itself the service engineer from the authorized (SS Technology, 0891-6450888) service centre has come and checked the system...
Complaint comments Read comments [2] Complaint category Products & Services

Sony India - phone gets powered off

User
 sreejith devadas on Jul 20, 2014
My xperia L phone gets powered off regularly. Even I had given once this phone for service in an authorised service store, but they couldn't resolve my problem. My phone is still under warranty and there only 2 months left. I need an immediate solution to....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - xperia L -LOTS OF PROBLEM OCCURS, WITHIN 5 DAYS from purchase date

User
 vignesh ayyavu on Jul 20, 2014
i bought sony xperia L MOBILE PHONE ON 05-07-2014, as the display looks dull & dirty, dim and camera left key button not working properly, phone gets hang up, stamina mode is not working, gets over-heating while using phone continously for about 15 minutes, i went to sony service centre, ACCEL FRONTLINE MADURAI, they are not responding just there are saying its software problem, & they updated software on 15-7-2014, but problem not rectified, again i went to service centre & they replied the same & once again they changed software, but problem still now not solved &...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Vaio technical default from the beginning

User
 chinurishabh on Jul 19, 2014
Dear Team, I have purchased Sony Vaio fit series 1521k laptop. It's serial no. Is 0001961. It is in warranty period. Since beginning it is giving so many issues that I'm not able to use it properly in last 8-9 months after spending 52000 rupees on it. I gave my laptop to service center 4 times and every time the maximum problems remained unsolved. The day when i brought it started giving some or the other issues. Initially the pen drive was not reading in USB ports, then the keyboard problem where in a key of keyboard was not working, then an error started coming which frequently restart...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - After the previous service more problems happened.

User
 sid panchal on Jul 19, 2014
I had purchased Sony Xperia T2 ultra duos 3 months before. 3 weeks before my phone's power button and volume lower key stopped working hence I submitted my phone to the service centre for its repair. It takes a period of 17 days and today I got my phone back. When I came back home I noticed that the receiver stopped working. Please stop giving us that kind of service. We want a solution not an extra headache. Previous job number W114070204746. Phone imei 1: 35186706-273830-4 imei 2: 35186706-273830-273831-2. My contact number +917566190774. Please provide a better service with no extra problems....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Non satisfactory resolution of compalin by Sony

User
 shalini24 on Jul 19, 2014
I bought Sony ZR on 11.08.2013 and within one month the mobile had some complains so Sony replaced the handset. Now again the phone is not working properly and I have asked for refund but I am getting a reply that my request is declined. My warranty will expire on 11.08.2014 and I dont have time for trial and error with the mobile. I want refund of my phone and want to escalate the issue to the top most officer. The customer service had also offered me replacement of a higher version phone but now they are not giving me that option also. The service of sony is poorest....
Complaint comments Read comments Complaint category Other

Sony India - Mobile Service centre chandigarh 34 work dissatisfaction

User
 rajesh415 on Jul 19, 2014
Dear sir/madam, I have given my experia-C for repair under damage warranty to sony mobile service centre sector-34 chandigarh on 15 july 2014. My job number is W114071501025 & ticket no is 14071501025. Till date i.e 19 july 2014 ther is no status of phone weather it is approved for repair under damage warranty or not.that why i am unable to get stand by handset.Moreover there is insufficient number of service persons. Kindly do the needful as soon as possible....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - DEMO NOT PROVIDED.CUSTOMER SERVICE NOT MATTER FOR YOUR DEALER.

User
 sandip1983 on Jul 18, 2014
SIR, I AM NOT SATISFIED WITH YOUR SERVICE IT MORE THAN THREE DAY . THE PRODUCT IS PURCHASED.THE PRODUCT WAS PURCHASE ON 14JULY 2014 WITH PRODUCT ID -13044681 HOME THEATER SYSTEM IN NAME OF BIJENDRA FROM BEHL ASSOCIATE 26-E RAJPUR ROAD DEHRADUN 248001.STILL THE DEMO OF PRODUCT HAS NOT BEEN PROVIDED.I WILL TAKE THIS COMPLAINT TO HIGHER AUTHORITY AS CUSTOMER SERVICE DOES NOT MATTER FOR YOU.NO RESPONSE GIVEN AFTER SO MANY CALL. SONY COMPANY IS KNOW FOR IT'S NAME .NOW BUYING PRODUCT FROM YOUR SHOWROOM HAS LET ME DOWN . NOW I WILL NEVER BUY ANY PRODUCT OF SONY NOR LET ANYONE BUY THIS PRODUCT.IF YOU...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Not replacing the data cable

User
 syash on Jul 18, 2014
Dear sir, I was given my data cable for replacement because the cable was not working properly.I have given the cable in service centre in 02/07/14 but today is 18/07/14.I haven't got back the data cable due to this i am unable to use my mobile. So I am requesting to you please solve my problem which i am facing. My Name- YASH MOURYA MY TICKET ID NO-14070203860 MY JOB SHEET NO IS -W114070203860 SERVICE CENTER ADDRESS- Beside of H>p gas agency supela bhilai chhattisgarh...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Delay in repair/ replacement of LED TV

User
 ayepee99 on Jul 18, 2014
I had sent the email as below, on 26/6/2014. "Me To servicehead@ap.sony.com Jun 26 Dear Sir, I have given my Sony TV for repairs (Model: KLV-40EX430) for repairs at the Sony Service Center at Sector 2, NOIDA on 14/6/2014. I am informed that the part required is no longer made by the company and hence I am likely to be offered a replacement. The final decision from the company is still awaited. I am enclosing the Job Sheet and the Invoice of the TV. This is also to inform you that I have a Extended Warranty for the TV (Extended Warranty Card No 40001413 dated 14/10/2012). It...
Complaint comments Read comments Complaint category TVs

Sony India - Xperia l unsolved problem for a year

User
 Rajarajes Waran on Jul 17, 2014
I have bought SONY XPERIA L on 12-07-2013, Since then am facing issues with the mobile as mentioned below

1.Switch off button doesn't respond
2.If I opened walk man application phone goes mad and the screen flickers
3.Proximity sensor going faulty doesn't respond
4.Getting over heated during call
5.Getting hanged frequently

Even after providing service for three times the problem not resolved
Every time i get a reply that its a SW fault and it will be solved in next update
Two updates had came till now.. but no solution
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - Xperia z2 in 6 days of purchase spoiled

User
 Dvk Hnp on Jul 17, 2014
phone was covered under "ACCIDENTIAL DAMAGE PROTECTION" so i bought the phone from croma instead of flipkart . The phone is with service center since half a month they havent replaced my phone they keep rejectiong my phone for no reason, i keep writing emails they give vague answers, the toll free people lie to me saying the phone is at the head office where as its at the service center. i am fed up i dont trust sony to service my phone when im in need i dont want this phone i will never buy sony, it cost me 49, 000 and this happens in 6 days and i dont have my phone since half a month...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - sony xperia j

User
 HASharma on Jul 17, 2014
The phone had been working fine. Never had a physical damage. Never had it been repaired. Nor did it ever get wet. Suddenly one fine day, the touch goes mad.acting like it has a ghost in it. Typing when I don't touch and not typing when there is an action performed. Warranty or not, is this how a device get possesed and then we are to dump it?...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - I am currently facing issues with my FM Walkman

User
 Abhay Dhar on Jul 17, 2014
I am currently facing issues with my FM Walkman which is not getting charged neither getting reset. I had purchased a Sony FM Walkman in 2010 April which was replaced by a brand new FM Walkman from Sony Center, Sector 34, Chandigarh on April 2011.

Upon sharing my problem with Sony Center Vaishali, UP, I was denied the replacement of the faulty components of the Walkman and consequently asked to produce the bill or warranty card (which I had disposed after one year as it was not required afterwards). I have been assured 70% discount on a brand new model if the bill or warranty card...
Complaint comments Read comments Complaint category Entertainment and Recreation

Sony India - parts not available for sony experia m2 dual

User
 sanjeevkumarsk on Jul 17, 2014
Respected sir, I have purchased a new sony experia m2 dual form kottayam sony center kerala, on 03 may 2014. Not less than 3 months my phone projected issues regarding improper functioning of mic. I have addresses the issue to sony service center at kottayam (madonna), and I have been replied back that my phone mic needs to be replaced with a new piece. The time frame given for me was more than 2 weeks, which is not acceptable for me at any cost. I have spent 21, 000 rs for this phone which is supposed to service me for at least 2 years with no issues. I was a hard core fan of sony and this...
Complaint comments Read comments Complaint category Mobile Handsets

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