Follow us
Log in        Register
     
 
Sony India Logo

Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - extended warranty card issue

User
 Abey Peter on Dec 20, 2014
i abey.k.peter bought a sony led 40inch hd tv on august 2013. And i got a panel conplaint during the month of october2014. i got it repaired under extended warranty, which i took for an additional of 2years duration.sony authorised dealers named madonna electronics at edapally had done the work on my television.They had done the work properly, but at the time of delivery of my repaired television, they didn give me back the extended warranty card.i had called them several times.sonebody took the phone and asked me to go there and collect it.The worst behaviour to a customer through phone.Even then,...
Complaint comments Read comments [1] Complaint category TVs

Sony India - Same problem started within7 days

User
 sojwal on Dec 20, 2014
I am Sojwal Bisen and I use Sony Xperia M dual purchased on 04-01-2014. My mobile had an issue of power button and it was solved by your service centre at Nagpur. But after 7 days the problem get started again. My job no. Is W114111703402. I want u take proper action against it....
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - tv problem

User
 Rajavel Muthuswamy on Dec 19, 2014
My sony 32 ex 550 model has colour mixing problem last four days. i informed to shop sony dealer neyveli tvc, but they booked no.22937161 two days before.till today no response. tv problem is all fig. double line and red, yellow will not come till now also screen flickering.. when tv is idle ie no cable, no net, the same double line and colour problem. how can register complaint thro net? i have sony moble sony music system and somany product because of your brand but today i felt very sorry about ... .no satisfaction....
Complaint comments Read comments Complaint category TVs

Sony India - Reagrding 6 mnths old xperia c

User
 sandeepvarma147 on Dec 19, 2014
Dear Sir/Madam, I had bought a new Xperia C on 6th June (Invoice attached) and from the very same day the phone was not working properly so finally I went to the Authorised Sony Service Centre and software update was done and I was assured that the phone was alright. But unfortunately the problem still persisted and again I went to the ASC and this time I was told that my phone's motherboard had to be replaced and due to unavailability of the spares the can't be repaired. Now my phone is still lying at the service centre (service job sheet attached) and I am not willing to take the said phone...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - TV Sensor Problem - reg.

User
 T.Kannan KK Electricals on Dec 18, 2014
I was purchased one 24" LED TV Model No. EL62 on 30.09.2014 at Viveks Limited T.Nagar Branch. I was Complained viveks one technician came and he said sensor Problem we rectify the within two or three days I called after nobody response till date. Please arrange to rectify my problem. Bill No. 11421405998 dated 30.09.2014...
Complaint comments Read comments Complaint category TVs

Sony India - front screen self cracked

User
 sivaram.G on Dec 18, 2014
Hi, i bought Sony Z2 mobile on June 1st week of 2014. I got accidental warranty for 6 months and complete warranty for 1 year.Past week my mobile had self cracked on itself due to my personal problem i cant able to go service center at that time.Yesterday i went to Sony service center and make a conversation with there staffs.They told that your mobiles accidental warranty should be expired past week itself we should not claim your mobile by accidental warranty for this damage you should pay17000.I didn't broken my mobile it got self cracked for that, why should i pay and repair my phone.I searched...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - not water proof

User
 Kiran Veeramachaneni on Dec 18, 2014
I purchased sony xperia z1.in period of 8 months when accidentalyy when water fell on my mobile enterd the mobile...i took it to the sony service center they told that water has enterd the mobile.they said no warrant is there where water enterd into the mobile then why to say it water proof.when selling that mobile dirtyy sonyy saying that it is water proof and from the time when i bought also touch is also not nice.theyy are cheating coustemers by saying that it is a water proof dont think that sony is water proof.they are just cheating us.i just dont recommend sony and hate it.this is first and...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - COMPANY NOT REPLACING DEFECTIVE MOBILE

User
 yogeshtiwarimtr on Dec 18, 2014
I PURCHASAED SONY EXPERIA E3 MOBILE FROM DEEP DEPT STORE & ART GALLARY, MEERUT(MOB NO- 9358415251, 9897231111)ON DATE 5/12/2014 BILL NO 2777 THE PROBLEM IS THAT AFTER INSERTING SIM CARD AND STARTED MOBILE THE SYMBOLE OF SPEAKER WITH BEEP SOUND APPERED ON SCREEN AFTER 1MIN INTERVAL AND DISTERBUING ME AND IT CONTINUE UNTILL SWITCH OFF THE PHONE, IVISITED THREE TIMES TO SERVICE CENTER AT MEERUT, EVEN LEFT MY PHONE FOR 3-4 DAYS BUT MY PROBLEM NOT SOLVED AND WHEN I ASKED FOR D.O. THEY SAID THAT D.O. WILL ISSUE WITH IN SEVEN DAYS OF PURCHASE ONLY . WHERE AS I VISITED SERVICE CENTER WITH IN 2 DAYS...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Power button got repaired and again damaged

User
 sojwal on Dec 17, 2014
I use Sony Xperia M dual and it was purchased on jan 27 2014. I live in Nagpur city and so thus I go to the Sony Service Center and put my phone for more than 7 days as it has problem that power button was not working. The phone was ready anf get hand over it towards me. And now just after 7 days the problem become same. Kindly help me...
Complaint comments Read comments Complaint category Computer Hardware

Sony India - Sony Xperia T2 Handset Flaw/Issue

User
 paruldhawan on Dec 17, 2014
Dear Support Team As discussed with the customer care executive, yesterday I submitted the issue in writing on questions.in@support.sonymobiles.com. I also attached 3 pictures of the Handset in Question, but didn’t receive any response, not even for acknowledgement or receipt of my issue at the mentioned email id. I am unable to attach any picture on this portal. Let me detail my issue to you, my handset is barely 2 months old, there are no scratches/ any cracks on the phone and from day one, the best quality screen guard is installed. The handset didn't fall or was exposed to any damage, yet...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - KDL-42W900B 3D LED Smart Tv- Display panel problem

User
 thameembaan on Dec 17, 2014
I am great fan of Sony due to its brand and quality so I have bought a Sony LED 3D Smart TV 42 inch on Oct 25th 2014 during Diwali sale at Reliance Digital Banjara hills Hyderabad with 1 year brand warranty and 2 year extended warranty. It’s just 1.5 months now and it started giving an issue which I raised a complaint with reliance digital and they requested me to get in touch with Sony customer care. Sony technician visited my place and he gave the information to me that pixel has got broken in the display panel internally and this is an physical damage to the television set. When I asked...
Complaint comments Read comments Complaint category TVs

Sony India - shut down problem and network

User
 roky90 on Dec 17, 2014
In past few days, I am suffering of mobile problem. I have purchased Sony mobile Xperia E3 of dated-17/10/2014.In last 20 days some problem coming like Network problem and shut down problem, so I have gone to service center 2 to 3 times and he has solved this problem by hand to hand but no better result, so I have talk to customer care of sony mobile after that again gone to service center dated-15/12/2014 and he submitted my mobile in his service center(ticket id no.14121506155) and resolved and told that again this type of problem will not come in future. But, this type of problem has not...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Table top for Sony Led TV Model no.: KLV-32R-402A

User
 Vikrant Mangal on Dec 17, 2014
Hi, I would like to start my complaint with one feedback first which is "Sony has the worst customer service in the whole electronic world". In October, I started asking for Table Stand for my Led TV, where I was promised to get it in week times. Now, December is going to be over and I have not received anything yet. I would like to share the people names and number who are responsible for this pathetic service, if there is anyone who can take action against them (May be fire them from job), I would really appreciate. I contacted Sony Service Center, Koramangala, Bangalore and the people...
Complaint comments Read comments Complaint category TVs

Sony India - Complaint - Sony customer service

User
 Aadil Allana on Dec 16, 2014
Hi, My name is Aadil and I've recently purchased a Sony Bravia LED. Its my first LED deal with Sony, previously I was using Samsung. To start with, I'm disgusted by the way your customer service department works and the way my complaint is dealt. I was looking out for an LED to support all video format and while purchasing the LED from Rahul Electronic (Goregaon), I carried my pendrive to check if the videos I want are playing or not. All my Videos were playing fine in the demo LED of the retailer but since I've received my LED, most of the formats don't play. I explained this to...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - camera defect

User
 Vilas Wankhade on Dec 16, 2014
Dear Sir I perchesed sony m2 model in last but there is defect occured in my mobile from perechesing I called service station job kit no.W114120601707 But they told me that your camera parts not available at all in service station Please resolved my problem suddenlying Thank's Kruti wankhade Mo.9604166777...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - mobile phone experia E3 SS faulty

User
 shankershefali on Dec 16, 2014
1. Purchsed a sony experia E3 SS on 31-10-2014 (Serial No-356044061065528) from CROMA Kamla Nagar. 2. I gifted it to my father. He started using it after getting a micro sim from airtel store. 3. Within a day of use the phone started hanging. We made a call and it did not discinnect following which it hanged. The phone did not even switch off when tried to. 4. So we reported this problem to sony service centre(competent house connaught olace) and received 2 days. They reported that they had updated the phone software. 5. The same problem occurred next day and this time the handset was submitted...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Xperia SP, No value for money, bad service

User
 CharuAhuja24 on Dec 15, 2014
Hi, Please refer to previous complaint ref 1-2371851850, I've been trying to get in touch with you with no satisfying response. This is highly irresponsible and unprofessional on Sony's part. If you can track how old my phone is through the IMEI number please check and tell me if this is how bad the phone should be. A fully charged battery for my xperia sp doesn't last two hours. I visited Service Centre time and again during warranty with nothing productive coming out of it. Not only implying how I wasted all my money investing in a sony phone but also expecting quality service. Ever since the...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Bravia LED TV Model No - 40 R 452 - Unprofessional Service Centre

User
 complain_public_2809pnp on Dec 15, 2014
Bought a Bravia LED TV Model No - 40 R 452 billed date 28-Oct-2013 Chassis no - 185111301, and is not working since Oct14. Made the complaint with service Centre in OCT Month and they identified that there is some problem with TV Tuner Card. Have asked them to get the repair done in OCT14 as the product is in warranty only but No one from Service Centre has acknowledged it or tried in reaching us replacing this faulty component. It’s almost more than a month and product went out of warranty and now service Centre is acting actively and asking charges for the repair work. Believe the service...
Complaint comments Read comments [1] Complaint category TVs

Sony India - Complaint against mobile

User
 RekhaSampath on Dec 14, 2014
Hi my name is Rekha, i purchased Sony xperia E3 mobile on October 26th 2014, till now i've gone to sony centre 4 times and all the time they flashed my mobile and once they have changed the mother board also i have all the job sheet numbers with me.but the problem is again i got the new problem with this moblie, i am asking for replacement of the same but they are not ready to replace my mobile, i am very much upset with this....
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - NON RECEIPT OF ASSURED GIFTConfirmation from Planet-M retail for invoice Number 7181

User
 Soroj Kumar on Dec 14, 2014
DEAR SIR, I HAVEPURCHASED A SONY PSP FROM PLANET-M BHUBANESWAR, ON DT.2.10.2014. THEY HAVE CONFIRMED ABOUT MY ASSURED GIFT BY MAIL, BUT TILL DATE NO ASSURED GIFT HAS BEEN RECEIVED.KINDLY ARRANGE THE SAME FOR ME AT AN EARLIEST....
Complaint comments Read comments Complaint category Electronics & Appliances

Share this page with others

  
  

Recently Discussed
13 hours 24 minutes ago
Sony India
extended warranty card issue
18 hours 40 minutes ago
Sony India
complaint
20 hours 26 minutes ago
Sony India
display problem
2 days ago
Sony India
COMPANY NOT REPLACING DEFECTIVE MOBILE
5 days ago
Sony India
Bravia LED TV Model No - 40 R 452 - Unprofessional Service Centre