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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - sony xperia M (C2004)

User
 Ikrar Ali on Mar 4, 2015
incoming and outgoing voice not clear and we have try to repair 2 times on 13/02/2015 and 02/03/2015 on Active Techno care sony service centre indore but they are not solve our problem properly so do some help otherwise i will take any action against sony centre....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Poor Service at Service centres

User
 Shaik Touseef on Mar 3, 2015
I have bought Sony Xperia ZR. Recently I have faced some problem in microphone. So I have given it to service centre for warranty. Its been a month from the date of submission. The problem has not yet solved. VAIBHAV Enterprises, Madhapur, Hitech city Road. Job no : W115021104861 Worst experience with the people working over service centre....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - sony service centre not doing well there work

User
 Satish sahu on Mar 3, 2015
As my mobile is not in guerenty period. so there was problem for microphone so i went to customer care they take my phone and told me collect after 3 days then when i gone to collect my phone what i found that they have broken my front pannel so i gave to them and they replaced it without any charge for that .now i am facing problem that my battery not working properly it consume power 10 times more .so i gone to customer care and told my problem so they took my phone again and they tested it battery and took 168rs and still the problem is there .so they told me that there is motherboard problem...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Very Poor technical support

User
 ash_kulkarni on Mar 3, 2015
Dear Sir / Madam It has been a week since I have lodged a compliant regarding fault in my TV and registered the necessary complaint with your toll free number 1800-103-7799. Till today date-03-03-2015 nobody has come for a visit at least to check as to exactly what problem has occurred. I have not received even a call from any executive till date regarding the compliant registered, whenever I am calling the toll free number I am getting vague answers from the customer care executives and I am unable to get a solution for my problem. This instance is really annoying and I am unable to keep faith...
Complaint comments Read comments Complaint category TVs

Sony India - new mobile phone complaint

User
 varghese. ct on Mar 3, 2015
Respected Madom/Sir, I am Varghese. C T from Ernakulam Kerala. I bought new mobile phone, Experia E3, IEMI Number-355289067042663 from LULU MALL Edapilly on 10th January 2015. Since the January itself the mobile phone started to show the network problem, over heating and hanging problem. I gave the phone to the service centre in Ernakulam ( Maddona Electronics, 40/7135, F4, AVS building, M G Road, Kerala, Cochin-682035, PH;368185) on 27th February 2015. I got back the mobile phone on 28th February 2015, the service centre upgrade the software and they inform me that your mobile had no problem...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Poor Warranty Support

User
 Jinam Shah on Mar 3, 2015
Case id:j43118260 i gave my ps4 for service on 13-12-2014 and still i have not received my ps4 till date i want a permanent solution when i talk to sony clarity service centre they dont reply at all properly they told it comes after Christmas then after new year after makarsankranrti after republic day then next tuesday and then next tuesday till now no reply i called your sony helpline also no reply now i need permanent solution also i want you to provide new controller hdmi cable powercord also with console its a request due to your delay i have paved big damage on my ps plus subscription also...
Complaint comments Read comments [2] Complaint category Other

Sony Ericsson - no after sales service

User
 sharletv on Mar 3, 2015
I have bought one handset of Sony Ericsson's (model-Xperia mini-ST15i).after using 1+year its display got blank.i visited company's service centre.to my surprise, they refuse to repair it saying this model is discontinued by the company.to check another opinion, i visited company's another service centre but the reply was same.what is this? Why we buy mobile handset, just to use and throw.PLEASE DON'T BUY HANDSETS OF SONY ERICSSON IF YOU WANT VALUE FOR MONEY....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - refund issue

User
 Mansi Dogra on Mar 2, 2015
Dear Sir/Mam Hello I am Mansi Dogra . I have purchased a new handset (model no- SONY C3 D2502) from your dealer at Karol bagh. I have observed that there is a big problem in camera quality of phone. While clicking a pic or video it shows cloudiness and multiple colour in background, for which I visited your sony service center at Nehru place and DOA done and I have received a new phone but again there is same issue . I visited again but they are saying that there is a manufacturing problem from company side so we can’t do anything. KINDLY LOOK INTO THE MATTER AND REFUND THE...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Mobile has been repairing yet same snag is fixed

User
 Sukhdeep Singh Sodhi on Mar 2, 2015
I had bought hand set on 27th, August, 2015. after one month camera was not working properly. I submitted my set and after 22 days it was repaired. then camera was working properly. after two days same problem with camera was surged. again i submitted the set at sangrur sony service centre. they too 25 days again approximately. They changed its board and cabinet under the Job no. w11512101217.then again the problem was in back light. i submitted set again this time they returned me after 15 days. Problem is still continuous. camera is not working and back light is creating problem.Now band is not...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Mobile phone Z ultra

User
 Ankush Walthare on Mar 2, 2015
Here my phone Z ultra is a water proof phone and it get damage by water within 30sec and costumer care of Sony center said that if you will pay 80% of its costs after that he will replace it. But my EMI is not completed. If i will pay 18, 000 to company to get the new phone. Then it will of 40, 000. But my phone is in warranty. So how can i afford this. And it is an waterproof phone and they are not giving warranty to replace for water damage at free of cost... They are charging 80% cost of new phone to exchange that old phone....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Sony India - LED TV display Failure

User
 aruvpm on Mar 1, 2015
Dear Sir, We bought a Sony LED TV EX520 on 31-12-2011 for Rs64900. The TV was powered by Branded company Stabilizer to avoid damages due to power fluctuations. Suddenly there appeared red line on top of the screen. It was made as a complaint and a complaint was registered, the service man from Sony came and inspected and told the display has failed and it needs to be replaced and it would cost around Rs22000. This is really shocking from a reputed company like SONY to prepare a product which does not last even for few years. The service man told it was due to power fluctuations. But the TV was...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Providing low quality mobile for high cost

User
 Vibin George Menacherry on Feb 28, 2015
I just bought a new sony Xperia z1 for Rs.26000 after 16 days its glass was broken and the touch was not working .I had glass screen gaurd which will protect the phone from breaking the glass .The sony is providing gorilla glass which is unbreakable and shatter proof but the mobiles glass is broken itself i have to pay Rs.13000 for my repair...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - I AM GOING TO THE CONSUMER COURT TO SUE SONY

User
 Sakshma Srivastav on Feb 28, 2015
If you are planning for a new phone, DO NOT BUY A SONY PHONE! EVER! Disgusting quality. Crappy customer service. Ignorant, arrogant, shameless and disinterested staff. Rubbish repairment. Zero reliability. This is everything that describes Sony. I bought a Sony Xperia Z1 last year. And I gave it for repair 5 TIMES to authorized service centre of Sony, Krish Electronics, Malad (East), Mumbai. Ticket ID: 15022804933. Job No. W115022804933, dated: 28th February 2015 (5th time repair). Sony never repaired my phone. Maybe they just gave it back after having a good look at the most defected piece of...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - COMPLAINT FOR POOR SERVICE OF LED TV

User
 pradeeppuri on Feb 28, 2015
Sir, My Sony LED model No. KLV-32EX330 Date of Purchase : 19.10.2012 Date of Extended warranty 31/08/13 Date of complaint registration through Customer Care Number (Toll Free) : 22/02/2015 Service Request ID 24081439 Date of visit of Service Engineer : 23/02/15 As per verification by the Service Engineer, he informed that the panel of the TV is out of order. But till date, the LED set has not yet been repaired by your good company for which we are enable to watch world cup even paying money every day for DTH service. May I know, Sony which is one of the best reputed TV company in...
Complaint comments Read comments Complaint category TVs

Sony India - Sony Service is unbearable

User
 rameshpulla on Feb 27, 2015
Hi Team, My name is Ramesh Pulla residing in Chennai. It is so unfortunate thing in my life that i purchased a Sony Experia mobile. I purchased this mobile on 22nd Nov'14 and i noticed that the charger cap got loose for which i was asked to take data backup and handover the mobile for the cap replacement. Later, by accident my mobile is dropped from a height of 2 feet and to my surprise entire display got shattered which is quite surprising as none of my previous mobiles had this issue though i dropped from more height. This is my first surprise. I took the mobile to service centre located...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - NOT GIVING MUCH PREMIUM LOOKING TO THERE XPERIA Z SERIES AS COMPARED TO APPLE IPHONE

User
 Saksham Saini on Feb 27, 2015
I AM SAYING THAT GIVE A VERY PREMIUM LOOKING TO YOUR UPCOMING XPERIA Z4 SO THATS WHY MORE MORE PEOPLE LEFT APPLE COMPANY AND GO TO SONY BECAUSE OF GIVING BETTER PREMIUM LOOKING THAN IPHONE !!! IS NT THIS SOUND GOOD? PLZZZZZZZZZZZZZZZZZZ GIVE VERY VERY PREMIUM LOOKING TO THE NEW UPCOMING PHONE!!!...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Breakdown of Sony VAIO laptop frequently

User
 aarnab.hati on Feb 27, 2015
My Sony VAIO laptop's performance is really poor. I purchase it before 1 & 1/2 yrs. After my warrenty period I repire it before 3 months. Now my laptop is disturbing once again. It showing error & restarting it repeatedly. It also blinking. I am really frustrated with my product. For servicing I visit ur authorised service centre in Midnapur. But they suggested me to format it at my own risk. They also told me try to repire it yourself. I was ashtonised with their answer. Now I am feeling really sad with your product because I unable to complete my work. Now my question to you, who is the responsible...
Complaint comments Read comments Complaint category Computers & Accessories

Sony India - Camera have stopped

User
 RoyAnimesh Roy on Feb 27, 2015
Hello sir I purchased sony xperia tipo signal sim which cost is around 9000 rs my mobile warranty period is over. My mobile camera have broken. I just went out to the nearest service center but they didn't solve my problem they tell me to change the mother board which cost is around 4000 rs bt my mother board is in good condition why should I change the mother board. Please try to solve my problem as soon as possible. Contact no. 9430145983...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - worst services of service center

User
 Rk aggarwal on Feb 27, 2015
i am from gzb, u.p. .i purchase sony led from metro mall two years ago and now i am frustated from sony sevice centers .for two times the t.v. got some problem. This is the 2nd time and now mother board has to be changed but its been 2 weeks that the t.v. is at the service center and advance has also been paid but we have not got our t.v. repaired. Now, before buying a sony product i will 10 times and will sugest people not to buy sony products....
Complaint comments Read comments Complaint category TVs

Sony India - Not getting replacement of my mobile handset since last two months

User
 Ambadas Chauhan on Feb 27, 2015
I am Ambadas Chauhan from Ahmednagar (M.S.) my new xperia z3 (work order no. W115012806214) was damaged, hence given to Service Center in Ahmednagar on 26th, December 2014. Every time when I go to them to get the cell phone, they are giving so many reasons with next date. I am ready to pay the cost they have asked too. I am fed up with this. I am really very disappointed due to this treatment to the customers. I have to think twice before purchasing any sony product in future. If I dont get it within next week I will go to the Consumer Court and lodge the complaint against Sony. Even I will...
Complaint comments Read comments Complaint category Mobile Handsets

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