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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony - BEFORE BUYING A SONY ITEM BEWARE OF SONY SPARES COST

User
 PSSS MOHAN on May 6, 2015
I AM A SONY PRODUCTS LOVER. I SUGGESTED MY FRIENDS RELATIVES FOR SONY. I HAVE LCD TV MODEL KLV 32 550A. MY TV PLAYS VIDEOS WITH AUDIO IN RF INPUT COMPONENT INPUT AUDIO VIDEO INPUT VERY NORMALLY. BUT IN HDMI PORTS I PLAY VIA HOME THEATER SYSTEM SONY BDV 9100 NO PICTURE NO AUDIO. I RESET TV MANY TIMES INSETTINGS. NO CHANGE. IN SAME HDMI PORTS TV PLAYS AUDIO AND VIDEO WITH SET UP BOX WITH HDMI CALBLE AT THE TIME OF POWER ON TV AND SET BOX . I REGISTERED A COMPLAINT IN SONY. FEW DAYS AFTER SONY SERVICE BOY WAS CAME MY HOME.CHARGED 200 RS. HE TOLD ME NEED TO CHANGE MOTHER MOARD. I...
Complaint comments Read comments Complaint category TVs

Sony India - Sony Xperia Z1 issue (Customer care are useless)

User
 Suraj Ram Ghodke on May 6, 2015
I have serous issue with Sony mobile policy and the service . I bought Sony Xperia Z1 in july 2014 . Phone is good, Working fine . Suddenly in january 2015 i gor squirting sound from vibration (vibration moter was faulty) i went to sony customer care in Pune, Bund garden road . After showing my phone to them they said your phone looses all warranty, I was shocked and asked for the reson .. they told that inside charging flap there is "litmus" kind of paper that paper turned into red color, that means water goes inside my phone and thats the resne for a hardware damage. I stunned and after checking...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - consistent problem in sony xperia mobile phone

User
 tripti mathur on May 6, 2015
I have purchased Sony D2202 Xperia E3 on 23 0ct 2014 from M/S Space electronics, Jodhpur (rajasthan) vide invoice number 44359. Since its purchase it gets hanged regularly and person calling to my number finds my phn switched off even whn it is not. Initially it was told by your service centre to use nano sim(instead of normal sim cut to fit in the phn), but it didnt solve the problem. Then the service centre again asked to for some formatting and software updates but all in vein, problem still continued. Service centre name- M/s Nehal techno services, jodhpur. Ticket id - 15050601219 So I...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Not repairing my mobile - Sony Xperia Z

User
 Prashant Singhh Raghav on May 6, 2015
I gave my 'Sony Xperia Z' mobile phone for repair on 24th of March 2015 at Sonnet care, 13th Cross, Cmh Road, Hal 2nd Stage, Indiranagar. I have already paid half of the amount and customer representative told me you will get your phone within 15 days but even after 45 days i do not have any update from them. Every time I called they says parts are not available and it will take another 15 working days. This is really frustrating. This is Pathetic service. I really don't know where and to whom i need to escalate. They have the worst service provider I ever came across. My Job ID - W115050403107 Representative...
Complaint comments Read comments [1] Complaint category Computer Software

Sony India - Used Product sold without warranty card from QRS Kottayam -- Sony Home Theater IV300

User
 shiju punnoose on May 6, 2015
I purchased Sony HT-IV300//M E12 Home Theatre System from QRS Kottayam. Bill details have been mentioned below: Invoice # 48-589791 Date 18.03.2015. While purchasing they told that the they will deliver fresh piece to home and Sony service centre person will contact you and connect it in your home for you. After 2 days sony service engineer identified that many items are missing including warranty card high speed HDMI cable, FM Antena and one of the box was full of scratch and operation manual is full of dust and they kept it from different boxes. So I called up QRS they are not ready to accept...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - charger complain and sheer negligence

User
 sana23 on May 5, 2015
had a complain ...I got a charger which was original and within warranty to be replaceable. ..my charger stopped functioning which was replaced 5 tymes and given to me after 1 month of me repeated calling ...I got my final charger ..on swtching it on it didn't worked ..After few hours of swtching it started to give off fumes which is of potentially human danger ...I would like you to give a sheer focus on what is happening and give me a solution...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - delaying for replacement sony xperia c3

User
 Ajay Gulhane on May 5, 2015
Sony mob d2502 xperia c3 black purchased from snehanjali elect. and tradinng pvt ltd virar east on 04/05/2015 why the person delaying for replacement and harrasing the cusomer to visit there at snehanjali shop virar east time to time, the staff responding at there is very bad .as it is there duty to call me time to time updates about my complaint .no one is ready to give us in writing the correspondence....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony xepria led tv

User
 chitrarasan on May 5, 2015
I have a problem my Sony TV, already complaint Sony customer care, they will arrange the thamparam branch branch executive MR. thayalan, he was not came last 3 days and not pick up my call also, he is not response me, I'm idiating from that's executive. please take the complaint that executive, I need resolution... Àsap my Service Request ID 25257015 is assigned to Chennai Service ; M.K. Reddy Street; West Tambaram;(Near Tambaram Bus Stand / Opp. to Deepam Hospital); Chennai-600045; Phone No:044-64577688/99. they will not rerespond ....
Complaint comments Read comments Complaint category TVs

Sony India - Still not installed

User
 J.Anandakumar on May 5, 2015
J.Anandakumar Inbaraj From Girias - Bill No.FS/CBE/19228 - Dt.2-5-2015 Sir, I am purchased 32R512C (HD) (Built In Wifi) LED Tv from Girias and in your service person came and told me to put corner bracket. Further, I put the corner bracket and i make call your service person, he didnt come and not take his phone also and his phone number is 9994019209....
Complaint comments Read comments Complaint category TVs

Sony India - Headphone not working properly.

User
 guptanm94 on May 5, 2015
I purchased Sony headphone MDR-ZX110 Stereo white through Amazon. Bill details have been mentioned below: Invoice # HR-DEL2-133090711-15820 dated 21.11. 2014. Since starting, it is not working properly. Amazon is suggesting us to contact your service centres in Delhi. After visiting your service centres personally came to know that your service centres have been closed down. I also talked to your customer care Mr. Rohit and he told me that since we bought through Amazon so only Amazon can solve the problem. I have contacted both of them for the last 4 months many times but result is zero. I...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - After update the camera is misbehaving

User
 GopiNath Tharra on May 5, 2015
Hi, I am using the Sony xperia c3 dual, 15 days back. I got an update from Sony Mobile's that update from kit-Kat to lollipop android version. After that update the front camera is not working properly as previously. When i am trying to capture images form front camera. the images are getting darker . Please resolve this...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - for PS3 Service Visited your Sony Service Center Andheri West

User
 Hemang Pathak on May 4, 2015
Today Visited you Service center at Andheri West at 3pm for My PS3, believe me before sharing my experience I assure u that I will not use your Brand Sony products anymore and will share my experience to people I know or come across not to use your Sony products because after sales service is ridiculous not up too the standard of the Brand "SONY" During my visit to Ur Service Center because of the unavailability of the Technical person in the service center I was not attended & hared. If u won't to Know more Pls call me will share my experience ( Higher Management Person Only) Name...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Mobile set

User
 jatinkumarvimal on May 4, 2015
I had purchased Sony Xperia c on 20/9/14 worth Rs.16000 and from the 7th day of purchasing the I model there is a problem in my set regarding the screen, low battery backup and mainly the front camera 'and now I think that was my biggest mistake of life. there is a humble request please give some attention toward me or I have to take action in, consumer protection . I had visited to your soney center but ever time I am not satisfied from there work...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - POOR PRODUCT AND INVALID WARRANTY

User
 Jyoti Rekha Panda (Isha) on May 4, 2015
I have brought an sony mp3 player oon 27th Mar, 14. The mp3 player stopped working on mid April, 2014. After visiting sony care a few times, they told one day that the defect can't be handled and they provided me with another model mp3 player (i didn't like the new model) which warranty card was valid till June, 2015.The new mp3 player also stopped working during Jan, 15. I was so frustrated with all the problems with the model that i didn't visit Sony care till April, 15. But when I showed them the model they said that the defect can't be handled. And they said warranty was only till March as...
Complaint comments Read comments Complaint category Appliances

Sony India - Pathetic services of Sony service centre!

User
 Suyash Thukral on May 4, 2015
Dear Sir/Mam I bought your so called flagship model i.e. (Xperia Z3) and within 6 months of use the battery of my Z3 has swollen.(Didn't expect this from Sony's flagship model!) I visited at your authorised service centre located at Sec-12, Gurgaon, the way i was attended by the person there was not satisfactory, he said that he'll have to keep my handset for a week to solve the problem, I said ok and was expecting that he would give me a standby handset but he didn't and when i asked for it then he strictly said(No! I don't have one right now and come back after 2-3 days). Isnt this ridiculous! How...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Regarding delay in delivering replaced mobile

User
 safiahmed on May 4, 2015
Sir/Mam, My name is Mohommad Azeem, s/o Mohommad Raza resident of C-228/14 A, street no 10, chauhan bangar, new seelampur, Delhi- 110053. My mobile phone (Sony xperia dual E4) was having some serious problem from 7th day of purchase of my mobile. On 8th day i submitted that to Sony service center at connaught place. In initial check up they said your mobile would not be replaced as it crossed 7th day. And company's return policy lies with in 7th day. So i agreed to repair my handset but when technicians of that service center scrutinise my mobile thoroughly then they said to me it would be replacable...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Service Center Default

User
 Het Prajapati on May 3, 2015
I have sony xperia z phone. my phone stopped charging and when I take it to service center they said its motherboard is not working and hey charged me 800 and kept my phone in custody for 15 days. and after when i showed my phone to local repair person he repaired it and saying it was minor pin default. I want reimbursement for my loss at SONY service center....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Problem related to new Xperia E4g Dual

User
 ayan627 on May 3, 2015
I bought my new Xperia e4g. It's taking too much time to charge, it's taking near about 4hrs to reach 20%-100%. And also the camera quality is poor. The pictures sample shown on Sony website is not matching the pictures taken by me in auto scene recognition. The video quality is also not same & along with that keeping stabilizer on while shooting a video it's getting hazy & blurry so it's being too much problem. Over all i'm not getting the things i desired &paid for. Help me regarding the matter. -Ayan Das, 8013947801...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - problem during calls

User
 uma gol on May 2, 2015
I have purchased Sony experia t2 ultra. Phone is under warranty. There is problem in speaker and during call, i am not able to hear properly what other person speak. I have already sent twice to the authorized station for Repairing but the same problem uccer again.this is the third time.n i m not setisfied with this product so pls Solve my problem immediately.service id is 15050205713....
Complaint comments Read comments Complaint category Banks

Sony India - Mobile phone having repeated problem

User
 Riteshbpatel on May 2, 2015
I have purchased Sony experia z3 compact. Phone is under warranty. There is problem in speaker and during call, other person is not able to hear properly what I speak. I have already send phone once to the authorized station. It got returned after 15 days but problem is unresolved. I have again submitted my phone to the same repair station since more than 15 days now but I have not received my phone back. I am requesting for new phone but that they are not responding. Tired of pathetic service....
Complaint comments Read comments [1] Complaint category Mobile Handsets

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