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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - Change of earphones received.

User
 arunmak on Oct 20, 2014
Hi, I have been using MDR90ex ear phones for last 6 months. It stopped working after few days. So i had to go to the service centre but in exchange they gave an MDR70AP. This ear phones is damaged as well. Can i please get mdr90ex as replacement(the same model that i have been using) ?...
Complaint comments Read comments Complaint category Computers & Accessories

Sony India - SONY LED 81 CM KDL-32EX650 DISPLAY PANEL ISSUE

User
 shivani aher on Oct 19, 2014
I purchase SONY LED 81 CM KDL-32EX650 in 26/06/2012 from croma megastore new mumbai Vashi (Maharashtra).Now within the 27th months my product is facing some problem regarding display panel issue so i m not getting clear picture quality i m very much disappointed by purchasing sony product.At the time of purchasing there was many choices for me in market but i choose sony product due to well known established brand in india as well as all over the world.Now i set my mind to do not purchase any sony product in future as well as i will not recommend any one to purchase sony product. I registered...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - submitted laptop in service centre

User
 arpit1987 on Oct 18, 2014
i had own a laptop of sony vaio on 10-12-2013 which is under warrenty and i had submitted my laptop at sony service centre on 30-8-2014 facing motherboard issue after many calls i had not recieved my laptop and no response getting from them...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - complaint on sony experia mobile

User
 Ajithlal K T on Oct 18, 2014
Hi, I purchased a sony experia mobile (model no:C1904, IMEI No: 358096052814346) from Univercell, Selaiyur, Chennai (TIN No:33670781737, CST No: 875295/28-09-05) on 24th November 2013. I'm facing lot of problems with the mobile and I had given for service three times within an year. At first it shown some problem on touch screen, and after the service it resolved. The service center is at sony authorized service center Abirami Plaza, 17/4, M.K.Reddy St West Tambaram Tamilnadu, Chennai 60004. After a month problem happened for speaker. Again it given for service at same center and...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - RETURN OF NEW ITEM IN DAMAGED CONDITION

User
 aprilfool on Oct 18, 2014
I HAD GIVEN A NEW SONY WALKMAN UNDER WARRANTY FOR SERVICE/RE-PLACEMENT IN A BRAND NEW CONDITION (WITH BIL-INVOICE COPY) . INSTEAD OF RETURNING IT IN THE SAME CONDITION, AFTER 3 DAYS, THEY (SONY SERVICE CENTER, COIMBATORE) RETURNED IT WITH THE NEW PACKING IN A DAMAGED, TORN CONDITION WITHOUT ANY ACTION. IN FIRST PLACE, THEY SHOULD NOT HAVE ACCEPTED THE ITEM AS IT WAS PURCHASED OUTSIDE INDIA.. NEXT, KNOWING IT CANT BE SERVICED, THEY SHOULD NOT HAVE OPENED THE ITEM, BY TEARING THE COVER....
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Sony (firm) is not responding to repair the Sony LED TV

User
 Insa R.K. on Oct 18, 2014
A Sony LED TV was purchase since one year back (26.09.2013) from Vijay Sales Corporation, Pitam Pura, Delhi- On 16.10.2014 When Started the TV, the Green & red Light is blinking on the TV & TV is not functioning. I informed to the complaint cell of Sony TV on toll free no. 18001037799 & the received complaint no. 0215755419 & they assured me to repair the same immediately, however no response is being initiated by the Sony TV. Therefore you are requested to look into the matter & take strict action as the firm is only for selling their product & no after sale service. (Ramesh...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Sony Vaio Laptop - Kepboard keys short

User
 bwithanil_2 on Oct 18, 2014
Hi I have purchased an sony laptop vaio model close to 2 years back. I am facing constant problem with laptop keyboard wherein it gets short and keys keep on pressing automatically. Whenever I work on word or excel few keys keep on pressing and doesn’t allow you to type anything or work on those files. Also, in case if you work on internet, webpage keep moving up & down automatically even without you touching any keys of the laptop. I am terribly fed-up with this Sony model which has hugely disappointed me. Appreciate if you can give me some permanent fix over this issue. Else...
Complaint comments Read comments Complaint category Computer Software

Sony India - Vaio Sony laptop not working properly from the day of purchase

User
 Greygoose on Oct 17, 2014
I bought the laptop from ezone Koramangala, Blr in May 2014. I have hardly used the laptop cause it's giving a lot of trouble to move from one screen to another, very slow and hangs. I informed the ezone sales to send someone to check it but nobody came. Two months back I even called the Sony customer care in Jayanagar, they promised to send someone but nobody turned up. Request for a solution with this issue paying so much money is now Equalent to nothing....
Complaint comments Read comments [1] Complaint category Computers & Accessories

Sony India - Sony Service Centre in Chandni Chowk, E-mall

User
 Sanjukta Nathan on Oct 17, 2014
Last week I went to Sony Service Centre in E-mall, Chandi Chowk, Kolkata as my Sony Xperia E died down suddenly. Without even diagnosing the problem the lady at the reception told me that I would have to pay 80% of the MRP +Diagnosis charges as Battery & Motherboard both needs to be replaced and it will be chargeable as my phone is bought from FlipKart. My Question is 1) How can they tell me MB & battery needs to be changed when they are saying they need to first diagnose to see? 2) I'm being treated like this just because I'm a Flip Kart customer? Also they told me data will be lost just...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Xperia Z2 Mobile water damaged

User
 Kamlesh Gaonkar on Oct 17, 2014
I have purchased my Sony Xperia™ Z2 on 2nd July, 2014, and after 2 and half months I have used my Sony Xperia™ Z2 in swiming pool water less than 30cm deep and for less than 15 minutes.It was working very well until the battery charged. After 5 - 6 hours I tried to charge my phone but it was not charging after battery got over my phone got switched of and still it is dead. Now it is only showing charging red light sometimes but not getting charged. I kept my phone in the rice with opened slots for two days but still my phone is dead. Finally I went to the Sony service center they...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Issues on Sony Xperia L

User
 tkarthiknaidu on Oct 17, 2014
I bought Xperia L phone on Jan, 2014 in Flipkart online shopping. From the day one I am facing lot off issues with the phone and have been fighting against it to get it resolved till date. Below are the issues:- 1) When the call is active, timer just hangs at 00:00 and never show the actual call duration. 2) Once the call gets ended the Home screen hangs and to get it resumed we have to lock the phone and unlock it. 3) Some times when the call rings it gives a scratching sound and we don’t have any option for it to stop either by answering the call or rejecting. 4) When the phone is...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Bravia 32" TV Model 32EX650

User
 Ausanjay on Oct 17, 2014
I have purchased the above TV in the year 2012 and recently started getting vertical lines on he screen. Logged a call with sony service ob 17/09/2012, job no 20985606. The TV got picked on 20/09/2014. Now he service provider states that the panel is to be replaced. Since the panel has a 2 year warranty they said since the panel is not available in India or Singapore, i have to wait till Sony decides on what they can do. Repeated call to customer care does not help. The company service has gone to the dogs.. In future i have pledged never to buy any sony product. Worthless service by the company......
Complaint comments Read comments Complaint category TVs

Sony India - Regarding Sony LED TV installation

User
 Saravanan San on Oct 17, 2014
Dear Sir /Madam, I bought a Sony Led 42 inch TV on September 2nd . I raised a requested for TV installation on 13th October . But for the next 3 days, there was no call from any installation team . So i called again to know the status, they again raised a new second ticket on 16th Oct . Still there is no response from anyone . I personally went to the Sony store where i bought the TV and the persons there are not even caring to listen my problem . This is not the correct way to handle a customer .And i will advice ppls not to buy any product from that sony center atleast . Address : Sony...
Complaint comments Read comments Complaint category TVs

Sony India - Defective LED TV & Insensitive Service from local dealer & Sony's service team

User
 sambitjoshi on Oct 17, 2014
I had purchased an LED TV (48") from the local dealer (National Electronics) and faced the following sequence of problems: - While selling the TV i was promised that any 3G enabled dongle would work on the smart TV and I would be given a special gift (sony head phone). - During installation, I pointed out to the sony team about the black patches in the top right but they did not accept. Further we realised that all 3G dongles do not work on the TV.The head phone promised was also not given. - After repeated follow ups a technician visited and accepted the complaint and the TV was replaced. However,...
Complaint comments Read comments Complaint category TVs

Sony India - Improper working of Sony Xperia E1 Dual

User
 Rajeshgarg65 on Oct 17, 2014
I purchase Sony Xperia E1 Dual mobile phone on 8/4/14. One time phone has been replaced as there was major fault in it and after that two times its motherboard has been changed by the sony service centre. But sorry to say that in present time also the phone is not working properly. And moreover the service centre is also not listening to my problem in a proper way. I want my phone to get replaced as it is giving me various problems....
Complaint comments Read comments Complaint category Business & Finances

Sony India - Issue with handset “SONY c6602 Xperia Z”

User
 MMMenon on Oct 16, 2014
Kind Attn: Mr. Kazuo Hirai – The President and CEO Mr. Kenichiro Yoshida – The EVP and CFO Sony Mobile Services Respected Sirs, Subject: Issue with handset “SONY c6602 Xperia Z” I, the undersigned Muralidharan Menon, an Executive, resident of Mumbai is writing to draw your attention on aforesaid subject and expect appropriate solution, justice from your Office. Hand Set Details : SONY c6602 Xperia Z Shop Details Future Retail Ltd., Mumbai Invoice No 157762974 - dt. 25th March, 2013 Amount of Handset INR 38,...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - customer care did not respond about my complaint

User
 Yogi Baghel on Oct 16, 2014
my name is yogesh kumar and my contact no. is +918287852232 i was calling to a customer care befor 1 month for solving my laptop problem but they give no respose .they tell me again and again that engineer will come tommorrow at your home but engineer will not coming . i was calling to a customer care atleast 10 times for this issue.. this is my request to you please solve my problem as soon as possible......
Complaint comments Read comments Complaint category Computers & Accessories

Sony India - Sony Led TV Desplay Problem

User
 ullashkumar on Oct 16, 2014
I have purchased a led TV Model No Sony KLV-22P402B LED TV on dt.13-Sep-2014. Within a period of one month I faced that screen looked white. However I have taken to Sony show room at Muzaffarpur in the state of Bihar where i have purchased the same for replacement on dt.12-Oct-2014 Sunday. They told that replacement and repair will be done at our servicing centre and today is holiday and they received the TV and on next day show room send to the Onus services centre, Muzaffarpur, Bihar.I have requested the services centre to replace the TV. They told that they will repair the TV but not replace...
Complaint comments Read comments Complaint category TVs

Sony India - Fake bill

User
 kamalg_iit on Oct 16, 2014
I repaired my Sony LCD Model No. 227550A, S. No. 6176055, from your Service Centre, Haridwar. The mechanic Mr. Sandeep repaired the LCD and charged Rs. 3640/-. On demanding the bill he gave me a fake bill of Tirupati Enterprices, Haridwar, on which no Tin No. & Bill No. is mentioned, as they charged Service Tax from me. After demanding several times the original bill they are not responding me. Kindly look into the matter as earliest. Kamal Kant Ganeshpur, Roorkee 9412022296...
Complaint comments Read comments Complaint category Satellite, Cable DTH TV

Sony India - Poor customer service. Faulty product

User
 wish2402 on Oct 16, 2014
I purchased a new Sony Xperia M 4 months back. It worked good for 2-3 months. And then in last 1 month I have been to service center 3 time already. Ist time display went off. 2 nd time network went off and 3rd time the speaker went off. 3 times within a month. Now my phone is for service for no sound. I am going home tommorow so I requested a standby phone. Sony has a policy of giving a standby phone. But they are saying they have only 25 sets and none of them is available now. When I said it is your policy, the CSR rudely said it is not available right now and we can't do anything now. So now...
Complaint comments Read comments Complaint category Mobile Handsets

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