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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - make replacement or refund my money

User
 prajith peppy on Nov 24, 2014
After several conversations with sony via mail and customer support in calls i submitted the device again on service center with a written complaint of own With job sheet no w114112300702 this the 5th time im overall submitting device to service center regarding the last issue this the 3rd repeated complaint your service end problem nomore i don't have patience to get repaired device or a refurbished one i need a brand new boxed device or else refund my money...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - Irresponsible service from the authorised dealer

User
 mouli1997 on Nov 24, 2014
Sir, I got a gift of Sony Walkman from my brother (model no.NK17-B172F) serial no.6145594 and that was not working since June 2014. Hence, I handedover the same to your So called authorized service center "Clarity services Block AE135 4th Avenue, Shanthi Colony, Anna Nagar Chennai 600040 on 9.6.14. (handedover to one Shri Jayakumar 9094034004) He gave a service job sheet & has assured me that he will contact me over phone after finishing the repair work. But he did not called me. Instead, I called him over phone to ascertain the status. Months passed on, no response from him. I lost my patience...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Regarding my led tv panel has been dead after 1.3 years of using.

User
 shivarajyadachi on Nov 24, 2014
Dear sony We trusted you a lot because of the brand name SONY. We brought sony led tv 40 inches from dubai, After using 1.3 years from March 2013, the panel has been dead. TV is not working no more. Unfortunately the warranty period has over. We went to sony service center and for repair and changing the panel they are asking 28000. We are ready to pay 28000, but the thing is they are not giving any warranty or guarantee for new panel.i request sony should give atleast 1 year warranty for new panel....
Complaint comments Read comments Complaint category Appliances

Sony India - sony mobile z1

User
 raghu22 on Nov 24, 2014
I perchesed sony z1moBile but its not working properly . once its replaced but now agin problem with GPRs and aplication .i give it for service to sony serviCe udupi.they told me to exchange the mobile we give 50% cash back to that u perchace new Z1 but i want reapir or give me onther new one .please help me to salow the problem z1 i give for service more than 5 time please give replace the new one thank you...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Mobile - Xperia ZL (Model No: C6502) being replaced by Republished Set of Xperia ZL

User
 avik.8100 on Nov 24, 2014
I had bought a Sony Xperia ZL on 2/2/2014. The Set used to get switched off frequently. I took it to the Sony Service Center (Address: Teknoplaza CD - 96, Salt Lake - 700064, Kolkata.) on 4th November 2014. Job Id: W114110405670. The Service Center issued the Job id under Out Warranty category in spite of my Set being under warranty. Later they issued another JOB ID: W114110702611 on 7th November 2014. This was intimated to me via Mobile SMS in my no: 9903391728. I was not issued any fresh Job sheet. On 17th November I had called the Service Center to enquire about the status of my Phone. They...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Dead Mobile Warranty issue

User
 Rawat Mahender on Nov 24, 2014
These days I am having issue with Customer care support of Sony. I purchased Xperia Z1 in Feb 2014 and in 13 November when my mobile was dead I deposit in Support center and they didn't ask for Warranty period or copy of Bill. When i visit 22 November for same they told me that Phone repair estimation in approval process and they forward mail for Warranty period and i just have to call on Monday to ensure same. When i call Monday for this same their reply is same Warranty issue. My Question why didn't as k me for Copy of Bill when it necessary for that and when i ask them on 22 November for...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Faulty Sony handset sold to me and Service Center is not helping

User
 goeltushar on Nov 23, 2014
Information :- Set :- Sony Xperia M Dual Invoice Date :- 08/08/2014 Name :- Tushar Goel Mobile :- 09822170900 Sony has sold faulty handset to me. It has built in issues and Sony service center is not ablre to resolve them. This is something pathetic that I had to go to service center around 7 times in 2 months and still not resolution is provided. In case mobile is not replaced or money is not reimbursed, I will go for official case against Sony....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - defective Xperia z1 service center not giving replacement

User
 prajith peppy on Nov 23, 2014
I got this device on march 23rd 2014 from the day i got phone started troubling within 10 days worst part of my life started after getting this device service center are no words to mention like 1.phone charger gone replaced new charger 2. After a 2 days phone stopped charging after a 20 days and above gave phone back from service told replaced pcb 3.after that few months later headset jack started issues ( service people named karthik, KANAN, SRINIVASAN FROM sony authorised Chennai service located in tambaram cant even understand the problem what customer says worst case funny sony service...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Faulty Mobile set sold to me

User
 Sabyasachi1970 on Nov 23, 2014
I had bought a mobile set (Sony Xperia C, model:C2305, white colour, IMEI:35653405-407458-6) from M/s Regal Electronics, Bistupur Jamshedpur on 17th April 2014. Within a few days the mobile was getting hanged frequently. I had visited the shop and the Sony service center at 157, Baradwari, Sakchi Jamshedpur, but till date they have not resolved the problem. In the service center they only update the software of the mobile set. Moreover the behaviour of the staff at the service center and shop is very rude ( The shop staff Mr. Ranjan Das, whose mobile no. is 9031128981 behaves very badly when dealing...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Poor Demo service for LED TV

User
 anirathraman on Nov 22, 2014
Hi, I recently purchased an LED 3d TV in Shah's showroom in T. Nagar, during Diwali eve. The product got delivered on time and demo was done by one of the executives post installation. We were not clear on using the SMART features and SKYPE and Facebook apps were not working at all since day one. So we again registered a service request vied ID 22501627, which got assigned to Digital vision, Alwarthirunagar, Chennai - 600087. The executives called us on 21st of November to fix an appointment. Initially I gave it for 23rd morning, but on 22nd they called me to check if they can come in...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Faulty mobile set

User
 virendrasc on Nov 22, 2014
Dear concerns, I am highly unsatisfied and harassed with the approach of your mobile service centre and the mobile. I have purchased sony experia L on 05/02/2014. In last 8 months I had to visit your authorised service station of Baroda for 5 times. All the time with same issue of network. 2-3 month phone works properly and again one fine day network completely disappears. First time issue appear ed just after 1 month of purchase and your service station took around 5 days to solve the issue. They assured that now such issue will never come but just after 2-3 month same happened. Again 3 days...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Xperia Z1 Camera Disappointment & heating issues

User
 Renuka20121993 on Nov 22, 2014
Dear Sir/ Madam, I had purchased a Sony Xperia Z1 in May 2014 with great expectations regarding the 20.7 MP camera that is provided along with, however the camera is a disappointment every time I click a pic with it. The Nexus 5 camera or Micromax camera happens to be way better than the so-called 20 MP camera of Xperia Z-1. The colours just lose their brightness and become very blur. Just a dirty photo quality. The pictures are not sharp enough. Also there are heating issues with the phone. If music is played even for 15 mins the phone gets unbearable hot. This is not expected of a 40, 000...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Bad Experience for Installation

User
 Akshay Jand on Nov 22, 2014
Dear Team My First Ticket ID is : 22470792. <Closed without Customer Approval and work done> My Second Ticket ID : 22515911 < No Update/Revert Call from any Concerned Team> My Third Ticket ID : 22523761 < Again Raised it with Customer Care Number as my First Ticket was Closed, Again got an assurance within 48 hours> Is this the way I Have to deal with Sony Care? Raising Tickets, Getting Cancelled and then Raising Again? Akshay Jand...
Complaint comments Read comments Complaint category TVs

Sony India - No updates from Service Center

User
 hemant0880 on Nov 21, 2014
I have given my xperia SP mobile fro service on 27th Oct 2014. They said that a part need to be replaced and hence i have made half of the payment. But till now they just keep on repeating that the part will be coming in 2-3 days. And they don't have any update after 31st Oct.Kindly help me out to get my mobile repaired as the service center people don't have any updates. Service Center is pathetic and no caring or any holding for the customers I think like i made a mistake of again taking the SONY Xperia mobile. Won't be able to recommend to my friends. regrads hemant Agarwal 9552559004 hemant0880@gmail.com...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - PAYMENT DUES

User
 BishalSinha on Nov 21, 2014
Sir, I am Bishal Sinha S/O Sunil kumar Sinha, worked in SONY Pvt. Ltd. during 22sep to 27Oct 2014 (37 Days) in Debasis Showroom Dumka, Jharkhand. But my payment is being due till today. There are various types of explanation given by the company. But i have no got payment. I have faced many types of problem. i.e. physical and mental depration....
Complaint comments Read comments Complaint category Employees

Sony India - Sony Xperia Z C6602 Handset Replacement

User
 Sarala Poojary on Nov 21, 2014
This is to inform you in utmost grief regarding the poor service. I have purchased Sony Xperia Z mobile Model No. C6602 through flipkart agent on Dt. 24th June'2014. Within warranty period my Mobile had malfunctioned; so i visited Sony service centre at Grant Road, AAR VEE INFOSERVICES on Dt 10th Nov'2014. They registered my problem of handset. My Job number is W114111004656. The copy of my service job sheet is attached for the same for reference. They promised to give my mobile on Dt:15th Nov'2014 verbally and not mentioned in service job sheet. On dated 17th Nov'2014, when I visited the...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - bending of phone from charging point and heating up even when not on charging.

User
 pucchu11 on Nov 21, 2014
my sony xperia Z1 has got bend from charging point though it has never fallen and neither there any sratch on body. its gets tremendosly heated even when not on charging. i have purchased this product keeping in mind the quality of sony company product on 22 october 2014 and within 1 month this has happen. on contacting the service centre at ghatkopar, mumbai they showed the least interest in it saying that i have bend my phone myself. im deeply hurt by the response and quality of product.and if i dont get my phone replaced, i'll definetly take this to court as i have paid so much amount for...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - service center not able to sole in my xperia m mobile

User
 swapnil251188 on Nov 21, 2014
Dear sir, I m Mr. swapnil I have purchase mobile from mitt al electronics kola, I hv speker problem in my mobile then I sumbit my mobile in service center kola but I hv face again and agin many problems. but my mobile problem still not properly.and service center employee given me date again and again . so plz help me sir . thank you s.w deshmukh...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Electric Shocks from TV

User
 vijaylahoti99 on Nov 20, 2014
Bought 42 LED model # 700 b for Rs 60, 000 just last week . The TV is emanating electric shocks . Electrician tested socket, says earthing is fine and TV is faulty . Made complaint to Reliance and Sony - diverted to Srikara Marketing Req ID 22461348 . It is 3 days since the complaint is made . We are yet to receive a technician . Can someone help ? As far as I am concerned, Sony India's aggressive marketing is backed with an extremely casual attitude of consumer service . Anyways, why should they care ? We are helpless consumers . Renu Lahoti 8106000909...
Complaint comments Read comments Complaint category TVs

Sony India - Electric Shock emanating from TV

User
 vijaylahoti99 on Nov 20, 2014
To our misfortune, last week, we bought a Sony 42 LED TV for Rs 60, 000 model # 700B from Reliance . To our utter dismay, On touching the TV, we are experiencing Electric Shocks. Had the socket tested from electrician, the earthing is fine . Says TV is faulty . Gave a complaint on Monday itself to Reliance who conveniently diverted to Sony Customer Service - Srikara Marketing, Hyderabad . Request ID : 22461348 . It is 3 days, we have yet to receive a technician, despite numerous phone calls to both Reliance and Sony . A far as Sony is concerned, sell the TV, and let the consumer suffer !!!...
Complaint comments Read comments Complaint category TVs

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