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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - Z1 for repair for 4th time within 7 months

User
 nizar110 on Aug 28, 2014
Hello All, This is the 4th time I have given my xperia Z1 for repair. I am totally fed up with the service... its like out of 7 months, my cell was with sony only for a month. Since first complain i had told them about battery issue but they neve took it seriously i guess. Even now its been a week almost and don't know whats the update of my phone. Is there any way where i can claim for refund because every time i get my cell back i have to put screen guard plus all apps again... this is gonna be 4th time for screen guard and all apps which ofcourse consumes lots of data. Kindly let me know...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Sony India - Extremely poor service of Sony Z2 by Sony Service Center

User
 Neeta12 on Aug 27, 2014
I brought Sony Z2 Xperia on 18th May 2012. which also covered Accident Repair Warranty. While buying the phone, they promised that if anything happens to my phone, it will be repaired immediately. My phone broke down and I gave it to Authorized Service Center ( Sonnet Care, Bangalore). Since it was under accidental warranty, they sent it for approval and called me next day that my phone has gone for repair. I will get it back in 15 days. It is already 15 days now and there is no response from them. When I called today, the lady said that she does not have any status because they do not have repair...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - My Sony Bravia is getting problem again and again

User
 BHAGWANG on Aug 27, 2014
Dear sir, i am facing problem with this item which i have purchased from ebay of yours i have also contacted the SONY customer care latur (MH) but they are not willing to help, Please help for the same as My Sony Bravia is getting problem again and again you can contact me on the following number, i have tried to contact you but nobody is picking up phone (9823282274) ODER NO:-1638378599 SUBODER NO 2208699184...
Complaint comments Read comments Complaint category House, Apartment Rental

Sony India - Issues in after sale service

User
 himanibatra on Aug 27, 2014
I m using a Sony Vaio the laptop is under warranty im facing few software issues. when i bought the laptop i was told that i will get on site service but now i made a call to your customer care centre for the same but your people said will get on site your service for hardware issues earlier i had some hardware issues at that time executives quoted that the service is for software. now kindly direct me what to do. im highly disappointed with your after sale services....
Complaint comments Read comments [1] Complaint category Laptops / Notebooks

Sony India - Authorized service centre not giving proper service

User
 swapnil amate on Aug 27, 2014
Dear Sir,
I purchase your product Sony smart phone Sony xperia C In month of October. 2013. I feel very nice to use your product & I impressed. But from last there is problem in my smart phone the home & back key is not working. I submitted that to your authorized service centre in S.G. Info tech, Thakkar Mall Borivali West, Mumbai. Also they told there is no liquid or physical damage so it will done. Then after 10 days they returned my smart phone & told Its done. When I reach My home and start use again start same problem. Then again submitted that to service centre....
Complaint comments Read comments Complaint category Mobile Service Providers

Sony Mobiles - Mobile death and company is not repairing

User
 basu gupta 23 on Aug 27, 2014
Sir...I am basu gupta from tehsil shahabad district rampur...I had purchased a smartphone sony xperia z of 37, 500/- on 31st march 2013...(17months ago) from miglani enterprises, budh bazar moradabad...Almost 2months ago...My phone got switched off during working...I went to the miglani enterprisis and asked for the reparing...I left my mobile there and they told me to call them after 5-6days...The date when i left my mobile there was 27th june 2014...First they sent my mobile to the local service centre for repairing...Where they could not make my mobile ok and sent back to the miglani...I called...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - Malfunction of TV within two years after purchasing (Display panel got damaged)

User
 kingas on Aug 26, 2014
Dear Sir/Madam,
This is to inform you that I brought this 32" Sony Bravia, LED TV, Model – KDL 32EX 550 in May 2012 vide Tax Invoice no.BB/CM/00932/12-13 DT.30.05.2012 at Rs.39, 900/= from Great Eastern Appliances Pvt ltd, Kolkata. The same was installed by Mr.Hazra of Neosa Electronics ( P ) Ltd, ( Sony Authorized Service Centre) Haldia in June 2012. It carried a warranty of 12 months from the date of purchase as per warranty card provided by Great Eastern, Kolkata ( attached scan copy)
Present age of my TV is two years two months twenty one days. In 26th month itself,...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Xperia Z Ultra Repair

User
 SøuяaBh Gavade on Aug 26, 2014
I had given my phone for repair work as the screen had cracked due to physical impact to an Authorized Sony Service Station in Pune - P C Support Shop G 8 Ashoka Mall, Opposite Sun N Sand Hotel, Bund Garden Road, Pune - 411001 Contact no. - +(91)-20-41538823, 41205473, 9822273185 I would like to register a complaint against this firm for extremely poor and pathetic handling of customers. They had told me to wait for 7-15 days for estimation as the phone was sent to Bangalore for repair work. I had handed the phone over on 17th July 2014 but till date no response from them has been received...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Regarding replacement of my mobile phone

User
 R Gow Tham on Aug 26, 2014
Good evening sir/madam, I am Gowtham from Tirupur Tamil nadu, i had used xperia l mobile and with that mobile i had got some problems repeatingly .I had submitted for service in Tirupur K.G.Electronics, No.10, Thennampalayam Extn, Palladam Road, Tirupur-641 012. ..They had changed the main board 3 times...Totaly i had given 4 times service.And now 5th time i had asked for replace my mobile.I had submitted my mobile on 28/07/2014 my ticket id is 14072805953.I had asked xperia T2 ultra instead of my xperia l.They had said that we will send mail to head and after his reply within 7 days they will inform...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - Replacement of sony xpriya

User
 vikas123456 on Aug 26, 2014
Hello Dear All, No Any Response... On Sat, Aug 23, 2014 at 10:48 AM, Vikas Rajput <vikasrajput0909@gmail.com> wrote: Dear Sony Team, I am waiting Your Positive response. Vikas chauhan 8447087206 On Thu, Aug 21, 2014 at 4:51 PM, Vikas Rajput <vikasrajput0909@gmail.com> wrote: Hi, As per trail mail & discussion with you on phone, I have submitted my mobile in your service center named “Ambe Electronics”, Noida Sectore – 18. As I told you earlier, I do not want to get this again because it’s performance is very pathetic. Problems with in this...
Complaint comments Read comments Complaint category Municipal Corporation

Sony - Refund My Amount

User
 Abinaya080 on Aug 26, 2014
I have purchased Sony Xperia ZR cell phone from Sony Centre, Tambaram Sanitorium, Chennai on 01-Jan-2014. Upto 3 months the condition was very good but after that problem is, "what i speak other person can't hear(I guess MIC problem)" But till now they didn't tell me what is the actual problem. On May 7th, 14 for first time service i went to service center which is located in West Tambaram, Chennai named Chennai Service. They have just updated the software and gave without repaired anything. And Second time I went on May 15th, 14 same thing they have done for second time too(Just updated the software)....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Phone Problem since i Bought it

User
 Arun_gdg on Aug 26, 2014
I bought Xperia E1 Dual on 4/5/2014 from universal Gadag, Karnataka a week later I faced a problem that the other end person on cal cannot here my voice. It's been serviced twice (once in Bellary service centre and other in Bangalore Koramangala Service centre) but again I'm facing the same problem....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Xperia Z2

User
 slama on Aug 25, 2014
Hi, This is in reference to case # 20552080. I received a response from Meena Bose Customer Relations - Corporate Office, New Delhi. In her email she mentioned that she would get back, it has been more than a week and I have not heard from her. I am again resending my email to the customer care email address that I could find online. This is the limit of harassing your clients. I have also updated this on Sony Facebook site, even there we receive an automated message and all communications are forgotten from there. Are you trying to harass the customers so much that we have no other options...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Dealer have not serviced my mobile in warranty period

User
 Prince Saurabh Singh on Aug 25, 2014
In May 2013, I had bought a Sony handset "XPERIA U ". In mid February 2014 the touch screen from left side didn't work properly. In march Before "HOLI" festival I had complained it to my dealer and handed my Handset for repairing, dealer says to me to come back in 15-20 days. But after 15-20 day he says it didn't come form Service center come back after a week. After a week he maid the same request till the warranty expires in may then, after he handed the handset saying that it is repaired. But when I bring the mobile to my home to check it I found there is no repairing...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony LED tv KDL 46EX 720

User
 RoseSantosh on Aug 25, 2014
We have an LED TV with model no KDL46EX720 which was purchased 2 years ago. Unfortunately when we shifted our house, the LED panel got broken.I logged in a complaint and when we took to sony authorised service centre, they said it would approximately costed Rs. 40000 and i agreed to pay that, but now they say the panel is not available in INDIA and asked me to take the TV back. It has been just 2 years and the Panel is still available, but telling that the part is not available in india, is really very bad to hear, because SONY is an international brand and telling that the part is not available...
Complaint comments Read comments Complaint category TVs

Sony India - Sony phone Xperia Z1

User
 Lynettesingha on Aug 25, 2014
My sony phone Xperia Z1 touch has broken. I submitted to Sonly service centre 158 Rash Behari Avenue, Kolkata Neosa Electronics for repairs on 27th July, 2014 today is 25th August, 2014 and the phone has yet not been repaired when ever you can them they say that the art is coming and will be done in 1/2 days. And if we keep calling them hey are getting angry. Today they assured that it will be ready but when I called again they have said that the part is coming today and will be repaired shortly. They have also taken advance payment of Rs.6000- for the phone. Please mail reply to lynette_singha@yahoo.com...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Laptop Screen problem, Support centers are not providing adequate information

User
 Srinivasarao Nirujogi on Aug 25, 2014
Hi All, I am srinivasarao nirujogi, I bought Sony laptop in the month of December 2012 and took 3 years of extended warranty. Currently my laptop is under warranty. Recently I cam across a problem, on my laptop screen, i could see horizontal & Vertical Lines and those links are keep on extending. I carried my laptop to Sony service center, they told me that i have to go for replacement of screen and its chargeable. My question is, why i need to pay even my laptop under warranty . i was told that everything will cover under warranty except physical damage. I never did anything wantedly and...
Complaint comments Read comments Complaint category Computers & Accessories

Sony India - open closed problem

User
 Zia Siddiqui on Aug 24, 2014
Dear sir. I was having problem with using my sony car .stereo ( modeal No.wxgt88ui ) actually its disc tery is open and closed . 3 week left ...ever i go to sony service center ..they say ( we send mail but don't receive a part here is not part for your Device ) . I am very disappointed end i think my purchase is gone in vain Please sir solve this is as soon as posible . Zia siddiqui 8791171318...
Complaint comments Read comments Complaint category Entertainment and Recreation

Sony India - Failure of TV display panel for TV model KDL32EX550 with in a span of two years

User
 kingas on Aug 24, 2014
Dear Sir/Madam, Thank you very much for your prompt action and getting inspected my TV problem by your authorized local service centre M/S. Neosa Electronics(P)Ltd, Haldia on 20.08 2014 (Service Job Sheet No.3253903), against allotted service request ID no. 20508284 dt.18.08.14. This is to inform you that I brought this 32" Sony Bravia, LED TV, Model – KDL 32EX 550 in May 2012 vide Tax Invoice no.BB/CM/00932/12-13 DT.30.05.2012 at Rs.39, 900/= from Great Eastern Appliances Pvt ltd, Kolkata. The same was installed by Mr.Hazra of Neosa Electronics ( P ) Ltd, ( Sony Authorized Service Centre)...
Complaint comments Read comments Complaint category TVs

Sony India - no installation, 10 days passed.

User
 amitvbn on Aug 24, 2014
I purchase Sony Bravia KLV-32R422B 32 Inches WXGA LED Television recently. I requested sony customer care for installation on 16th till date 24th there is no one came for installation. Worst services from sony. Simply looting customer and not providing services which they are suppose to provide. Mr Girish Sharma (floor manager simply misguiding) on behalf of company....
Complaint comments Read comments [1] Complaint category TVs

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