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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - Sony India - Charging for the product (Sony Xperia smartphone) while under warranty

User
 bhupendrasharma on Sep 29, 2014
Hello, I am Geetanjali Sharma from Lucknow, currently living in Chennai. I bought a Sony Xperia Smartphone on 29th December, 2013 in Lucknow, Uttar Pradesh through Snapdeal. Currently I am in Chennai. On 1st August, 2014 my smartphone stopped functioning properly, Therefore I approached the nearest Sony Service centre and submitted my smartphone there on 9th August. I informed the official people there that my product is under warranty and its just 7 months old phone. They told me they will repair my phone and get the motherboard changed. Having less knowledge about hardwares and softwares, I submitted...
Complaint comments Read comments Complaint category Products & Services

Sony India - Regarding LED TV Installation matter

User
 bibuna on Sep 29, 2014
On Monday, 29 September 2014 6:19 PM, bibuna kar <bibuna_kar16@yahoo.co.in> wrote: Sir, I am Manoj Kumar kar from jaduguda, postal PIN-832102, jamshedpur purchase a sony fullhd 32" led tv from jamshedp Today at 6:22 PM Me To Me sevicehead@ap.sony.com customercare@snoy.co.in tanmays@setindia.com sonyindia.care@ap.sony.com CC Me Today at 6:22 PM Hide message history On Monday, 29 September 2014 6:19 PM, bibuna kar <bibuna_kar16@yahoo.co.in> wrote: Sir, I am Manoj Kumar kar from jaduguda, postal PIN-832102, jamshedpur purchase a sony fullhd 32" led tv from jamshedpur...
Complaint comments Read comments Complaint category TVs

Sony India - Cheating & fraud by the service senter

User
 pranay01 on Sep 29, 2014
Dear Company, Attention Customer Service Dept. We Buy Sony Xperia Z-1 Mobile phone in the month of march attached is the telephone Bill! Due to circumstaces our back glass of the mobile is cracked, as sony offers us accidental insurance while buying this handset, we go to your service center to repair our handset in month of August Estimated date - 10 th of August after 20 days we get our handset back and we see while changing the back glass of handset your engineers make all the body scrathes, but we accept it!! Same Day we match Our Handset IMEI number & we see that the IMEI number...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - SONY VAIO LAPTOP SCREEN

User
 MAYANK LINGWAL on Sep 29, 2014
COMPLAIN NO - 021201203 LAPPY MODEL NO- 54576356, SVF14218SNB SERIAL NO- 0120 SIR, THERE WAS A PROBLEM ON SCREEN IN MY LAPTOP, ZIG ZAG LINE USE TO APPEAR IN MY SCREEN.I HAVE SUBMITTED MY LAPTOP IN UR SERVICE CENTER FROM PAST 2 MOTHS & WHENEVER I GO THERE TO COLLECT MY LAPPY THE PROBLEM IS STIL THERE, THRICE THEY HAVE CHANGED THE SCREEN. FIRST WHEN I WENT TO COLLECT THE PROBLEM WAS RESOLVVED BUT THAN THEY HAVE CHANGED THE COLOUR OF MY SCREEN FROM WHITE TO YELLOW. THEN THEY RE[PLACED AGAIN BUT THERE WAS AGAIN SAME PROBLEM OF ZIG ZAG. THEN AGAIN THEY SAID THAT WE WIL SEE TO IT, BUT IT WAS...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - problem in sony xperia m

User
 sandhyaojha on Sep 29, 2014
I had bought Sony Xperia mon 11th September 2013. After 6 months there is a communication problem in phone that when I say something the sound not receive clearly at the other end but when I talk with headphone there is no problem. And the problem with the chargeras my phone is in warranty period I have submitted it inthe customer care center, they gave me another charger, but they returned the phone saying that it is a network problem.. When I convince them that it's not the network problem they have submitted it after 1 week I took my phone back with another problem without resolving the previous...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Discourteous behaviour of staff

User
 Kruti14 on Sep 29, 2014
Hello, I have a complaint against 2 people for their behavior with me with respect to courtesy. The store manager at Shivranjani Branch, Ahmedabad, Mr. Rutul Chokshi and someone else called Mr. Nikunj Jani were the two people I spoke to. I have already made a payment for a CD player worth Rs. 7990/- yesterday which was to be delivered today around 1 PM. Inspite of telling them that time was of essence and being assured that it will be delivered to my place which is right across the street, they failed to deliver at the said time. Even that is not an issue. When I called in the morning...
Complaint comments Read comments Complaint category Other

Sony India - Pathetic customer service by Sony India for my 42" Sony Bravia LCD TV

User
 sagargoyal on Sep 29, 2014
My name is Sagar Goyal and I am from Bangalore. I recently purchased a Sony Bravia LCD TV (model no. KDL-42W850A) and got the TV wall mounted about 3 to 4 months ago. The person who had installed the TV was in such a rush that he had fit the TV in a slanting manner. In spite of repeatedly telling him, he said it was straight and just rushed. On 24th Sept 2014 again I raised a request for having the TV reinstalled and this morning an engineer came to reinstall the TV. He was so unprofessional that the TV screws are not properly mounted to the wall and I definitely don't think this will hold the...
Complaint comments Read comments Complaint category TVs

Sony India - Sony Xperia Z Warranty problems for internal damage

User
 Rosario Fernando on Sep 28, 2014
Dear Sir/Madam, SONY MOBILE & SERVICE SUCKS. I Evita Pinto having a Sony XPERIAl Z purchased on 15th March 2014 for amount Rs 31000/- am writing this mail after a lot of problems that, I am experiencing due to the Sony Z phone purchased from your company. First the problem of the phone. The socket in the phone where the charger is connected is broken and cannot be charged. Now since this has happened it's like a dead piece lying with me. I took an off to give it in the customer service centre as the phone is in warranty, I took it to the service centre in Thane however the...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Charging for the product (Sony Xperia smartphone) while under warranty

User
 bhupendrasharma on Sep 28, 2014
I bought a Sony Xperia Smartphone on 29th December, 2013 in Lucknow, Uttar Pradesh through Snapdeal. Currently I am in Chennai. On 1st August, 2014 my smartphone stopped functioning properly, Therefore I approached the nearest Sony Service centre and submitted my smartphone there on 9th August. I informed the official people there that my product is under warranty and its just 7 months old phone. They told me they will repair my phone and get the motherboard changed. Having less knowledge about hardwares and softwares, I submitted my phone at the service centre. When I went back on 27th August to...
Complaint comments Read comments Complaint category Products & Services

Sony India - screen resolution issue

User
 Saimanjunath Gaddale on Sep 28, 2014
dear team, we have sony bravia led tv which was purchased around three years before. today while watching unfortunately we had a problem with screen resolution as the problem follows misclarity of the screen request you to take the action at the earliest and do needful...
Complaint comments Read comments Complaint category TVs

Sony India - LCD PANEL FAULTY & NO CHANGE IMMEDIATELY

User
 GUNCHA on Sep 28, 2014
I HAD PURCHES SONY BRAVIA LCD 32R 422 ON 1st NOV. 2013. SUDDENLY LAST WEDNESDAY 24.SEP 14 LCD IS BLACK, I ASKED DELER ASHOKA ELECTRONIC BAREILLY. BUT THEY ARE NOT INFORMED THE SERVICE CENTER. SO NEXT DAY I HAD LOGGED ONLINE COMPLANTE (21142193).THEN SERVICE ENG. CAME ON 27 SEP AT 3 PM AND AFTER CHEKED LCD HE TOLD ME PANEL FAULT. PANEL IS NOT AVAILABLE. PROBLEM SLOVED LONG TIME. THEN I REQUEST TO COUSTEMER CARE PLEASE CHANGE THE PART IMMIDATILY OR PROVIDE ME ANOTHER LCD FOR THIS PERIOD BECAUSE MY CHILDREN UTILIZED & ENTERMENT THEIR HOLIDAY PERIOD. I HAVE ALSO PROUD TO BECOME THE CONSUMER YOUR...
Complaint comments Read comments Complaint category TVs

Sony India - Not getting my camera from Sony service centre-Bhuj

User
 bipinlpadhra on Sep 27, 2014
Hi.This is Bipin L. Padhra from Gujarat. I have given my camera for repairing 2 months ago in Sony service centre but still i have not got it back. It has a warrenty card for 2 years and i bought 7 months ago. I am very disappointed with your service and i will never buy sony cam in my life.Please return me my camera back.I didn’t like the way they behave . Sony center where i have given my camera is in bhuj.They simply say that they will give it within 1 week but it has been 2 months.I am very disappointed. I request you to contact the sony service center where i have given my camera and return...
Complaint comments Read comments Complaint category Digital Cameras

Sony India - Pathetic service delay with no results

User
 Nevan on Sep 27, 2014
I have submitted my 2 sony vaio laptops before 2months at authorised sony service of salt lake kolkata. They could not fix 1 laptop & gave it back to me. For the other 1, Previously they told me their is hard disk problem so i replaced the hard disk & submitted again. Then they are saying that their is a motherboard problem & at the same time they told me we are trying to fix it without replacing motherboard. After that i call them after every 3days & every time they are saying "we are checking, give us sometime". So do a servicing centre of sony needs 2months to service a laptop?Is...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - The experience was very disappointing from a company of SONY's repute

User
 gb2 on Sep 27, 2014
The above LCD set was sent for repair to the authorized service centre but was returned due to non-availability of the spare, The complaint was no addressed properly. I was told to have the complete mother board replaced which was unacceptable. I need to have this repaired or replaced with a new set. The experience was very disappointing from a company of SONY's repute.

I look forward to a quick revert and action

Regards
Monika Anand Bidani
09811279811/09818584444...
Complaint comments Read comments Complaint category TVs

Sony India - Pathetic service from service centre

User
 sreejith aravind on Sep 27, 2014
I gave my sony xperia L for repair at madonna service centre near padma junction in ernakulam. It had a minor issue of audio jacket slot. I contacted them regarding the status of repair and they kept on telling me another two days, another two days. It took them 15 days to repair my phone and that too after my repeated visits to them. Their staffs were not at all cooperative and they never answered to phone enquiries....
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - LCD TV not replaced under warranty even after 18 days of escalation

User
 jitendra267 on Sep 27, 2014
My LCD TV is not working since last 18 days and reported many time to call centre and complaint was registered online too. Complaint nos were issued and some standard replay given every time that they will attend the problem shortly. Online Complaint nos are- 20915294 dated 12 sep, 20873271 dated 17 sep.. (different complaint no issued every time) I have no clue, what intention they have- whether they want to replace my TV under warranty or not, as they are not responding properly. Request from competent authorities to look into this matter to get replacement of TV....
Complaint comments Read comments Complaint category TVs

Sony India - manufacturing defect in television

User
 B M KANDPAL on Sep 26, 2014
My mother purchased a 32inches LCD coloured television from Tandon Enterprises, Bareilly on 2009 . But last few days bubbles are seeing on half of the screen. So I lodged a complaint in your service centre and deposited Rs 150 for service charges . Mr Raj Kishore service engineer turned up at my home and stated that the screen had been damaged . The damage of screen stated by him is manufacturing defect . But he stated that after depositing Rs 11250 screen will be changed. But, if it is manufacturing defect why your reputed company taking charges for the same . You are therefore requested kndly...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Replacement of TV

User
 Ayush agarwal0025 on Sep 26, 2014
Dear Sony team, I have booked this complain 15 days ago and after that I get a call from your team next day for replacing my television but they haven't confirmed us the date and 10 days have passed again no action taken from your side. Kindly let me know when I will get a new replaced television as 2 months have been passed after making my complain and no necessary action has been taken from your side. Awaiting for your reply on urgent basis on positive side. Regards Vishnu agarwal 9319105974, 9910707164...
Complaint comments Read comments Complaint category TVs

Sony India - panel replacement for sony vaio laptop

User
 Aishwarya ravi on Sep 26, 2014
SIR, this is Parimalaravi from DINDIGUL TAMILNADU last year we had bought a laptop with the model no.SVF1521SNB IN5, for my daughter who is studying in a college in KERALA, recently her laptop panel had developed a crack nd it is such a situation that it cannot be opened at all .. we hv contacted the dealer nd asked for a repair but he says he cannot find a panel for this model... can u please clarify on two things... as to whether i can find a replacement for this... as well as whether it can be charged under the warranty card as we r two months late from the warranty period ... thankyou hoping...
Complaint comments Read comments Complaint category Computers & Accessories

Sony India - Very High Delay in Service, No response from Service Center, Very bad experience

User
 Sivaprasad Nair on Sep 26, 2014
My name is Siva from Indore. I have been using Sony walkman for 5 years now. The latest one which I had bought in July 2012 had problems in hearing from one earpiece. I submitted it for servicing on 31 July 2014. The service was so pathetic that they first told me that it was not repairable. Then they didnt respond even after repeated followups for over a month. Finally on 1st of Septemeber, they called me and said it would have to be replaced and I would need to shell out another INR 2000 for the same. Left with no options, i went and made the payment on 3rd September 2014. After that there...
Complaint comments Read comments Complaint category Electronics & Appliances

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