Follow us
Log in        Register
     
 
Sony India Logo

Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - No updates from Service Center

User
 hemant0880 on Nov 21, 2014
I have given my xperia SP mobile fro service on 27th Oct 2014. They said that a part need to be replaced and hence i have made half of the payment. But till now they just keep on repeating that the part will be coming in 2-3 days. And they don't have any update after 31st Oct.Kindly help me out to get my mobile repaired as the service center people don't have any updates. Service Center is pathetic and no caring or any holding for the customers I think like i made a mistake of again taking the SONY Xperia mobile. Won't be able to recommend to my friends. regrads hemant Agarwal 9552559004 hemant0880@gmail.com...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - PAYMENT DUES

User
 BishalSinha on Nov 21, 2014
Sir, I am Bishal Sinha S/O Sunil kumar Sinha, worked in SONY Pvt. Ltd. during 22sep to 27Oct 2014 (37 Days) in Debasis Showroom Dumka, Jharkhand. But my payment is being due till today. There are various types of explanation given by the company. But i have no got payment. I have faced many types of problem. i.e. physical and mental depration....
Complaint comments Read comments Complaint category Employees

Sony India - Sony Xperia Z C6602 Handset Replacement

User
 Sarala Poojary on Nov 21, 2014
This is to inform you in utmost grief regarding the poor service. I have purchased Sony Xperia Z mobile Model No. C6602 through flipkart agent on Dt. 24th June'2014. Within warranty period my Mobile had malfunctioned; so i visited Sony service centre at Grant Road, AAR VEE INFOSERVICES on Dt 10th Nov'2014. They registered my problem of handset. My Job number is W114111004656. The copy of my service job sheet is attached for the same for reference. They promised to give my mobile on Dt:15th Nov'2014 verbally and not mentioned in service job sheet. On dated 17th Nov'2014, when I visited the...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - bending of phone from charging point and heating up even when not on charging.

User
 pucchu11 on Nov 21, 2014
my sony xperia Z1 has got bend from charging point though it has never fallen and neither there any sratch on body. its gets tremendosly heated even when not on charging. i have purchased this product keeping in mind the quality of sony company product on 22 october 2014 and within 1 month this has happen. on contacting the service centre at ghatkopar, mumbai they showed the least interest in it saying that i have bend my phone myself. im deeply hurt by the response and quality of product.and if i dont get my phone replaced, i'll definetly take this to court as i have paid so much amount for...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - service center not able to sole in my xperia m mobile

User
 swapnil251188 on Nov 21, 2014
Dear sir, I m Mr. swapnil I have purchase mobile from mitt al electronics kola, I hv speker problem in my mobile then I sumbit my mobile in service center kola but I hv face again and agin many problems. but my mobile problem still not properly.and service center employee given me date again and again . so plz help me sir . thank you s.w deshmukh...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Electric Shocks from TV

User
 vijaylahoti99 on Nov 20, 2014
Bought 42 LED model # 700 b for Rs 60, 000 just last week . The TV is emanating electric shocks . Electrician tested socket, says earthing is fine and TV is faulty . Made complaint to Reliance and Sony - diverted to Srikara Marketing Req ID 22461348 . It is 3 days since the complaint is made . We are yet to receive a technician . Can someone help ? As far as I am concerned, Sony India's aggressive marketing is backed with an extremely casual attitude of consumer service . Anyways, why should they care ? We are helpless consumers . Renu Lahoti 8106000909...
Complaint comments Read comments Complaint category TVs

Sony India - Electric Shock emanating from TV

User
 vijaylahoti99 on Nov 20, 2014
To our misfortune, last week, we bought a Sony 42 LED TV for Rs 60, 000 model # 700B from Reliance . To our utter dismay, On touching the TV, we are experiencing Electric Shocks. Had the socket tested from electrician, the earthing is fine . Says TV is faulty . Gave a complaint on Monday itself to Reliance who conveniently diverted to Sony Customer Service - Srikara Marketing, Hyderabad . Request ID : 22461348 . It is 3 days, we have yet to receive a technician, despite numerous phone calls to both Reliance and Sony . A far as Sony is concerned, sell the TV, and let the consumer suffer !!!...
Complaint comments Read comments Complaint category TVs

Sony India - COMPLAINT REGARDING SONY XPERIA M2

User
 PALANDE on Nov 19, 2014
I BOUGHT THIS MOBILE ON 8 OCT AND AFTER A WEEK ALMOST THE TROUBLES STARTED RISING. THE SPEAKER DOESNT WORK, BACKSPACE BUTTON IS NOT WORKING, THE MOBILE IS VERY SLOW. I COMPLAINED TO THE SHOP I HAD BOUGHT IT FROM. BUT THEY ARE SAYING THERE IS A HARDWARE PROBLEM, WHICH CANT BE REPAIRED, AND IT HAS TO BE REPLACED. ITS RERALLY DISAPPOINTING, AND I REALLY WANT THE REPLACEMENT....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - malfuctioning of my 3 months old t2 ultra dual

User
 Aakash8055 on Nov 19, 2014
This company manufactures phones by xperia name in India I purchased a phone model number D5322 purple T2ULTRA DUOS which had very low class functions ... And even it hang many times and it started malfunctioning within 3 months from the date of purchase Camera says 13 megapixel but works worse than 5 megapixel Battery doesn't work more than a day Phone processor is a low class malfunctioning one and it has dull voice call or video call experience Please help me out...
Complaint comments Read comments Complaint category Other

Sony India - Casualness, laziness, etc

User
 Vishal Patankar on Nov 19, 2014
the lady staff at the desk @ratnagiri service centre, busy with personal things on phone..
casual behaviour when called up for enquiry
1month ago home theater dvd was given to service center with a problem of sound output...
days passed..we called up frequently for enquiry..
*the technician will call you..(call end...even when person speaking)
*the part has not been arrived.
same answers all time
a month passed and the part still not arrived..casualness/ignorance
we took the machine without your KIND service
this staff, and technicians...
Complaint comments Read comments Complaint category Entertainment and Recreation

Sony India - defective mobile set

User
 Rati Agrawal on Nov 19, 2014
I would like to lodge a complaint against Sony India. I have purchased the mobile of model : sony xperia m dual, a year back. The whole set of mobile with accessories started creating problem. Following are the problems started within a month in sequence: 1. charger chord was not working and hence got replaced. 2. mobile started hanging. 3. mobile lost its sound. 4. mobile was not getting automatically update. All these happened in a month and my purchase being in warranty period was considered. At the very same time I had asked them to check it thoroughly. They assured me that nothing will...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Bravia LCD TV

User
 Arjun Bali on Nov 19, 2014
I purchased a Sony TV from Croma retail, Kailash colony, delhi in 2011. On 12th Nov'14 I lodged a complaint for a defect in picture quality of my Sony TV. I received a revert of the same on 17/11/14 and the service center said that they will pick up my product on 18/11/14. today is 19/11/14 and these service center guys are saying that they will come on 20/11/14. I do not understand that why is there a delay in the service provided by Sony. I have already registered several queries on customer care for the same but noone has reverted back. I dont even know if my product will be picked up or not...
Complaint comments Read comments Complaint category TVs

Sony India - Xperia ZL - Replacement

User
 janardhanwagle@gmail.com on Nov 19, 2014
I had purchased Sony Xperia ZL on January 15, 2014 from SONY Centre, Mira Road (East) based on the brand name ‘SONY’ associated with it. After some days I noticed some problem with the phone camera (which was supposedly from beginning). Hence, on January 31, 2014 I visited Sony Service After checking the phone (job no: W114013104064) I was provided with another handset only after 15 days from the date of my submission and continuous follow up. I was not sure that the same was a fresh handset or a refurbished one. On Tuesday, October 21, 2014 my phone had again developed some problem...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Bad Customer Support

User
 Jhalak Yadav on Nov 18, 2014
Hi Team, This is to bring to your notice that the New Mobile Sony Experia C3 that I had purchased a couple of weeks ago has been broken after it fell off the edge of the table while it was ringing as it was in Vibrating mode. I am really disappointed to tell that the mobile from a renowned brand like Sony got damaged real bad. The only reason to purchase a Sony Mobile was due to the fact that they have good “After Sales Service”. To make matters worse, I was denied support at the Sony Service Center stating that it is a physical damage. However, In this case, I have not dropped...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Still Awaiting Technician after 2 days of wait

User
 Roger_Thomas_2014 on Nov 18, 2014
Hello Sony India, Being the best in the market and a brand reputation in itself, I expected Sony India to really give excellent service. However it took me by my surprise that being a multi-national company it did not stood by its SLA and commitment. I had requested a technician to come to my house to repair my Sony Home Theater system (model # - HBD-DZ340K) on Saturday evening and I was told that a technician will visit me within 2 working days. Keeping Sunday being off so I was expecting someone to visit me on Monday or Tuesday. I also took time out to call customer care and check couple...
Complaint comments Read comments Complaint category Products & Services

Sony India - Service Request ID 21381344

User
 tushar23 on Nov 18, 2014
I have registered a complain Service Request ID 21381344 on 07.10.2014 that my Sony LCD TV is not working. Model No KLV-32CX320IN5 Serial No. 7006969 Technicians from Tiruneveli, Tamil Nadu attended the service request and taken some parts on 11.10.2014. After 5 days they informed that there is a problem in panel and that is to be removed and it will costs around Rs 11500/-. I had purchased the TV in May 2011. The TV was working very fine absolutely there was no problem. Even though the amount is on very much higher side almost 40% of the cost of brand new TV, i agreed to replace the part....
Complaint comments Read comments Complaint category TVs

Sony India - Sold Defective product by which touch & display replaced with in 6 months by Abhivrudi tech service center and still same issue exist

User
 MSITSTUDENTS on Nov 18, 2014
I had purchased Sony xperia Tipo reference number being 3548070556579733 dated 27 feb 2013. Within one month from the purchase the device had touch issue that the touch was fail to behave sometime and I took this for repair in Ahivrudhi tech Jayanagar service center. They addressed the issue saying touch problem and replaced the touch After few days of repair another problem occurred that the screen went blank and nothing can be seen on the phone. Only it use to blink when call comes. I reported this issue to Ahivrudhi tech Jayanagar service center little later and they said touch screen...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - I Need New replace mobile

User
 Suresh Murugan 2423 on Nov 18, 2014
Hi I'm Suresh Murugan I purchased new Sony C3 mobile cost of 20 k from 18/10/2014 and after one week I got issue like automatically off, So 29/10/2014 I submit my to Sony authorised service center in TAMIL NADU, Chennai service address is: Abirami Plaza, 17/4, M.K. Reddy Street, west tambaram, Tamil nadu, chennai-600045. First ticked id was W114102900269 this ticket resolve on 12/11/2014 more the 10 business days and again I got one issue which is volume up key not working, so again I submit my mobile on 14/11/2014 the second ticked id was W114111404050. only with in one month MY NEW SONY MOBILE...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Xperia Z1 false branding: Waterproof

User
 Arpit Munjal on Nov 18, 2014
I have been a regular Sony mobile user for past couple of years and was quite satisfied. Following my Sony affection, I bought Sony Xperia Z1 soon after its launch in India for INR 40K. This was my third Sony mobile. I was very happy and overjoyed with my luxurious phone. But sooner than expected, the phone became slow in response, started hanging frequently and even automatically turning off. I was struggling with this issue, when another mishap happened. I was riding my bike with my phone in my pocket when it started to rain. I was confident that my phone is safe, as it is "Water Resistant"....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Complain about Happy Care service, Bhubaneswar

User
 smitam on Nov 18, 2014
Hello sir, I want to give a complain about Happy care service center. I am really having very bad experience with this service center. Last month i gave one Sony music system for repair where the Radio was not working, they called me after 3days and give the estimation. Although the repairing price was high as compared to my music system purchase rate i said yes because i don't want to waste that. After that no response from them for one month. So i visit the shop and enquiry about the same and they said they are not getting the parts and return me back. My question is if that part was not available...
Complaint comments Read comments Complaint category TVs

Share this page with others

  
  

Recently Discussed
1 days ago
Sony India
Worst service
2 days ago
Sony India
Mobile
2 days ago
Sony India
Xperia ZL - Replacement
2 days ago
Sony India
Sold Defective product by which touch & display replaced with in 6 months by Abhivrudi tech service center and still same issue exist
3 days ago
Sony
Bad Service from Authorized service center