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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony TV - Poor product and after sales service

User
  sukhminder on Jan 28, 2015
I bought Sony bravia LED tv on 1Sep 14. with In 10dcustomer care on daily basis but I only it became un serviceable. It has been repaired 9 times since then. They have tried changing Its it has display, cards n even the software but breaks down within 10 days. Now since 22dec It has been lying with their service centre at bhatinda. Last one month I have mailed to them for replacement of tv. Ihave sending regular mails to even service head and have been calling up customer care on daily basis but has not yielded any result...
Complaint comments Read comments Complaint category TVs

Sony India - Sony Xperia Z1- Complaint

User
 rammohangs on Jan 28, 2015
I brought Sony Experia Z1 which is costing around 35000/-rs and within 4 months i faced 5 times problem with the same model. I tried to communicate with the company but the response from them is very arrogant. I even communicated to the regional office in Cochin and Bangalore. But still no proper action is being taken from their side. I paid so much of money and running behind them and the customer care people are threatening to take the refurbished or scratched mobile from them . They even said the Indian Government/ Courts in India cannot do any harm to them. This kind of aRrogant and threatening...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Repeated Same problem in my T2 ultra mobile IMEI NO-351832060644912,MODEL NO-D5322 & Replacement of My mobile by New One.

User
 Nafisa Ansari on Jan 28, 2015
Dear Sir/Ma'm My self Nafisa Bano Ansari, I bought Sony T2 Ultra on 23/07/2014 from Varanasi.From starting i was facing facing some interrupted communication problem in my mobile but i thought it may be network problem then i have changed my mobile but same SIM was working excillent in manner in other mobiles, hardly i can hear voice of other party so much disturbance was introducing during communication. 1- Then Iwent to Libra Technicom Service center in Varanasi, they told to update the softare then service Engineer updated the software but problem was not resolved, 2-Again after fifteen...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - did not deliver my phone

User
 sidmishra69 on Jan 27, 2015
My name is raja i am from rajkot near gujrat i buy my new phone sony xperia z1 at nov 2014 after couple of months my phone is damaged then i submitted my phone toh sony authorised service center at DHVANI SALES AND SERVICE A/2 PARAS ESTATE OPPOSITE ASHOK METAL TAGORE ROAD GUJRAT RAJKOT 360002 ON 8 january they ask me that they will me give a estimate of repairing set or delivery report within two days but they didnt call me yet but i call it many times then they said at every calll we deliver your phone within 2 to 3 days bt stilll they did not deliver my phone...or they did not give me a spare...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Weak display glass of sony

User
 viveksoni95 on Jan 27, 2015
The glass used by Sony xperia Z for display is absolutely weak. I was cleaning the sides of display and suddenly there was a crack in the glass. The crack suddenly spread to half of the display and "touch" of the mobile stopped working. I didn't expect this quality from a Sony mobile phone. Please take the required actions against the concerned authorities....
Complaint comments Read comments [2] Complaint category Mobile Handsets

Sony India - no one attending the phone call.

User
 rambabuthota on Jan 27, 2015
I'm from kakinada. I gave my digital camera in sony service center (pranank electronics) vijayawada.repeatedly I'm calling the contact numbers given in service job sheet.nobody is attending.but many times call waiting message is coming.vijayawada is 200 km away from kakinada.If i have to go all the way to vijayawada just to get the information it costs me a lot of money and time.please take proper action. I, m attaching service job sheet....
Complaint comments Read comments Complaint category Digital Cameras

Sony India - not replacing under warranty Z ultra from last 4 months

User
 rohit vijaywargiya on Jan 27, 2015
I bought xperia z ultra for 41000 on 15 dec 2013, it stopped working on Oct 2014, now its around 4 months Sony is unable to give the replacement for the same. Service centre ticket ID number is w114122005090. Sony service centre and sony customer care helpline 1-800-30002800, says you will shortly receive a new phone as it is under warranty and cannot be repaired, but nothing is happening. 41000 is not a small amount, please help....
Complaint comments Read comments [2] Complaint category Mobile Handsets

Sony Mobile - Cheap substandard China mobiles at premium rates

User
 Shubham Shree on Jan 26, 2015
I had purchased my SONY Xperia L for Rs. 16000/- from Flipkart little over a year ago. In just 13 months, it stopped working ... started getting heated up ... its Camera stopped working ...its battery started draining ...I gave it to their Service Centre (Borivli-West). They charged me Rs 350/- and did not do anything ! Neither solved any of the problems ...!! Then on my request they just reset the mobile ...but was of no use ... all problems continued ...I changed to a new battery ... that also started draining !! There is NO provision for OTG connection ... so much so, in this (so called Android...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - regarding replacement of my new set

User
 Y kumar on Jan 26, 2015
Dear sir, I purchased "sony xperia M2 dual" on 3rd of January 2015.. The very next day I had to submit it at your service centre as its slim slot-1 was not working.. I was assured that it will be replaced within next 3 working days.. But unfortunately nothing like this happened till today.. This is really not expected from such a renowned company like yours.. I am very much disappointed with whatever happened with me.. Kindly take immediate actions as I cannot bear anymore.. thanks Mrs. Sunita Sharma...
Complaint comments Read comments [1] Complaint category Appliances

Sony India - Problem with LED TV panel

User
 Rohit Sawan on Jan 26, 2015
Hello, I have bought a Sony TV, model KDL-40NX720, about 4 hrs back and now the TV is not functioning properly. On complaining to the Service Center, I am informed that the panel is not working and needs to be replaced. The cost of replacing the panel is about Rs.28, 000/-. This is atrocious as we pay a premium to buy Sony product and then it does not give customer satisfaction. I request you to raise this with relevant authorities and help to get this set replaced. My contact details are: Name: Rohit Sawan Mob: 99206 09440 Thanks....
Complaint comments Read comments Complaint category TVs

Sony Mobiles - Xperia Z3 compact -Self cracking display Issue

User
 Sajith Mohan on Jan 26, 2015
Today I had the worst experience of my life and the saddest part is that I had it from Sony which I believed to be the Best in quality and service. I purchased a new Xperia Z3 compact which is considered to be one of the best (Flagship) phone from Sony available in the market today. The new Z3 compact is nothing less than a piece of crap from my experience(Make of the phone). Any cheapest Chinese or Korean phone available today in the market is 10 times stronger and reliable than the flagship phone Z3 compact. I purchased this new Z3 compact on 14/12 2014. In just one week I noticed a crack...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Non functioning of phone

User
 shaivya on Jan 25, 2015
HELLO, I purchased a SONY EXPERIA E1 DUAL in August, 2014 in Agra, Uttar Pradesh. After a few months of its use, The Phone Developed a Problem of Turning Off and On all by itself. Initially, I considered it a problem of Excessive Memory Storage, But, Even Though I reduced some, the Problem remained. Yesterday, On 24-01-2015, as I Completed Charging my Phone, It suddenly Switched of, As I tried to Turn It On, It Made a Weird Sound And Turned off Again! To my Surprise, the Phone Started Turning off and on Again And Again And Any Further Operation is Stopped. I, Therefore, Request You to Look...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - replacement of phone/money.

User
 ankitsharma1992 on Jan 25, 2015
i visited many times of your service centre in faridabad at sai electronics.5c/12 bp nit railway road faridabad haryana. but still phone is not working properly.kindly provide me help as soon as possible with regards ankit sharma 9654240404....
Complaint comments Read comments [1] Complaint category Society & Culture

Sony Bravia - improper service of tv

User
 bkrishnareddy on Jan 24, 2015
We brought a tv(sony bravia)in 2011 it has complited 5 years but there was a repair for two times, now again it gave a trouble so we contacted near by sony showroom, service man checked every thing there was a problem with picture tube and that costs 12000/-, as it is a branded company we brought that but that not even giving a good service.what should we do now?...
Complaint comments Read comments [2] Complaint category Products & Services

Sony India - Hardware problem Sony Xperia Z3

User
 Shijoy Mathew on Jan 24, 2015
I bought a brand new Sony Xperia Z3 device by the first week of January. Unfortunately I am completely regret on it just after few days... (which I never expected from the brand Sony) A kind of rattling sound is hearing from my device just before 10 days onward whenever I shake the device and I don't have any idea what the hell it is. It's just like a loose contact near to the front side of SONY logo. It's very very disappointing and embarrassing experience even after I paid for the top model in the market... I contact the toll free number and customer care office after investing my further time...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Worst Service of sony & trying to grab money

User
 Er Dastagir Shaikh on Jan 23, 2015
Date:23.1.2015:- Referring to my sony C3 handset problem I would like to bring your kindattention to my problem. I purchased sony C3 1.5 months before. When I took handsetSim was been put by seller into my cell by his own hands. Later it was showingnetwork continuously. But 4days before when I was trying to remove my sim itwas not removing and the tray was stuck. I went to your authorized servicecentre at Pimpri Chaitanya Electronics, Ticket ID15011904931 date-19Jan, 2015.There was saying that just my tray is stuck & pl remove it. But I was beingasked to pay 170rs for a small service of sony....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Xperia Z1 has a self cracking screen

User
 Ramani Ramasubramaniyan on Jan 23, 2015
Hi to everyone. I am Ramasubramaniyan and I bought my Sony Xperia Z1 on Juy 2014 in SonyCenter ( Anna Nagar) and I am using it for the past 6 months and I am totally satisfied by its performance. Before few days (jan'15) I just used my phone and kept it in front of me on the table and working in my computer and after sometime I took my phone for checking for notifications, but I am totally Shocked as I can see a Self crack formed inside my phone's screen and it is not felt on the top but it is visible at the inner layer of my screen and my touch totally stopped working. But I am quite confident...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Fradulent Service Provided by Authorized Service Center of Sony

User
 rpdash on Jan 23, 2015
Dear Sir, I have to inform you that the service provided by Authorized Service center of Sony which is addressed at ID Market, Nayapalli, Bhubaneswar(0674-3203175) is very poor and fradulent in nature.I had bought sony xperia E3 dual 3 months before from sony center.My phone accidentally put into water on 18th jan 2015 just 30 secs and i was given it to service center on 20 th jan, they inform me on 21st jan that the phone has been dead and due that display and motherboard has totally damaged. The service center told me that the repairing charge will be around Rs 10000/-(Mother board & Display). So...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - money taken by the authorized dealer in the name of new battery replacement

User
 roopa.N on Jan 23, 2015
As citied above i placed an order with the sony authorized dealer on paying amount. But nobody has turned up to inform us about the order placed on being asked they say they will inform us. This is being continued. now im not even able to buy it with other dealers since i have already invested money with these people. So i request for atleast my amount to be refunded and its very embarassing they are cheating the customers....
Complaint comments Read comments Complaint category Products & Services

Sony India - Complaint against concerned service center

User
 madan9793 on Jan 23, 2015
TO SONY INDIA PVT LTD I Mr. Madan Lal, submitted my laptop on 22.11.14 (Model no. VPCEB16FG/B, Serial no. 7001627, Job no. J42938903) in PRANANK ELECTRONICS, KPHB Colony, Kukatpally, Hyderabad - 500072, due to auto shutdown majorly. This laptop was returned on 25.11.14. when I checked the laptop, I found that the fan was making noise, which was not before.Taking this problem to the concerned service center to meet the technician, I was told that the technician who handled my laptop before, was not available at that time and this happened with me several times. On 19.01.2015, I met the manager...
Complaint comments Read comments Complaint category Laptops / Notebooks

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