Sony India Customer Care

Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
+91 99 6793 9629
Satisfactory Rating
1%
Complaints
4568
Resolved
17
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Sony India Complaints & Reviews

Sony India - Music stops suddenly in middle and starts again

User
 David Tizo on Aug 31, 2015
I am using android lollipop latest version. Even updated Sony Music app. But while hearing to songs.. A crackling sensation in song occurs and song stops abruptly. It is so annoying to see this. After it stops It starts again after 1-2 mins.. The cycle keeps on repeating. Till now I went to Sony customer care. In hitex hyderabad. They said there was a problem with headphones as they checked my head phones with another Sony mobile in their office. But it is not problem with headphones. Plz check on this...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Bravia LED 40" Display panel problem Model KDL40EX650

User
 Ajaz Mohammed on Aug 30, 2015
I have 40" LED sony bravia purchased @ 65000 INR which is now 2 years old . After 1 year of warranty suddenly display panel is showing black vertical lines on the screen, Sony engineer told to fix this its require new panel costing 22, 000 INR. Now After reviewing lot of websites and customer forum i found this is manufacturing defect as almost all televisions are facing same problem. Need consumer forum team help to get my faulty models fixed from Sony it is manufacturing defect....
Complaint comments Read comments [1] Complaint category TVs

Sony - Power bank not work

User
 thinakar on Aug 29, 2015
Sir, I am working in bhel, trichy.I am purches Sony 10400amh powerbank.bower bank full charge indication. but not charging my all phone.i am order 10400amh powerbank.delivery idam 10000amh power bank.pls change in power bank.or refound my money....
Complaint comments Read comments Complaint category Online Shopping

Sony India - Power bank

User
 Vijaydatta Talekar on Aug 30, 2015
I am order power bank Sony brand. Yesterday I checked it's not original sony branded power bank it's local brand.Mobile not charged correctly. I filling this company add.its frond . I want refund no exchange. dear team i want refund because you sended power bank is not original its duplicate copy. Request to you pl refend me & collect you duplicate power bank it is not chageing mobile proparly...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Sony service center adyar chennai is not responding and being irresponsible on the phone which i had given i for service.

User
 Abhilesh Babu on Aug 29, 2015
I have given my phone- Sony Xperia C3 Dual for service on August 10, 2015. The problem was- the side button (power button) was malfunctioning. Job No: W115081005592. Ticket ID: 15081005592. On 25th August 2015, when i enquired about my phone they had asked me to collect it saying it was ready. They made me wait for an hour and said that the phone was not repaired. They never informed me of closing my service. They were irresponsible and incompetent. They said they would return it by 29th August. They are not answering my calls properly. I would request the higher officials to take immediate action...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Witch one The BAD service

User
 CONSUMER ADVICE CENTER on Aug 28, 2015
I have Sony Mobile, Thats had probem. But Service Center not Good SErvice, ., So want 1- If they have Give me that old Hend set, Plz Give Extra 6, 12 month Extended Warrenty. Bcz After 3 months My warrenty period has been Expired..If That Handset again problem Then WHAT M I DOING ?... 2- Give me a new Handet, , 3- I want my money Return, Bcz, , I dont' Want Go with Sony. Witch one The BAD service Contact no- 06782-263888 Bls 0674-6551938 Bbsr 4 attachments — Scan and download...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - Fraudulent claims and warranty invalidated

User
 Karun Parashar on Aug 27, 2015
Complaint dated:26 aug, 2015 i bought an xperia z2 on 23 july from amazon.in, which i got replaced on 28 july because of its extensive heating.I got the replaced model on 2nd august. On 25th aug i captured some images at night and then my camera was totally fine. But when I removed my phone from charging on 26th, i found out that there were bubbles on camera and flash from inside which i thought would dry off within a day. But that didn't happen till the evening when i returned from office. So i called the customer care of xperia to make them aware of the situation, but to my surprise...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony X-peria M2 not yet received from customer care its about 2 months

User
 adotthree on Aug 27, 2015
I have purchased my Sony Xperia M2 in Nov 14, in June 15 it is started auto switching off again and again, 1 week it continues so we switch off the phone and keep memory card and both SIM out and again inserted both & started. SIM was not read by phone it display the message "insert SIM card" then we send the same to customer care on 1st July 2015. He checked the same and told that SIM card slot to be changed; but till now we have not get my phone back from customer care every time he said 1 week. It is about 2 month such a poor service by such a big brand. I never expect this. I am sorry to say...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Did not returned money as promised

User
 kabhishek078 on Aug 27, 2015
Sir As i complainted earlier regarding service issue of XPERIA Z3 compact I got a call from sony repair and replace department yesterday 26th august 2015 from Mr. SHRIVASTAVA for the return of my full amount against service issue after verification that my handset is under warrenty but somehow during transaction the transfer got reversed and from my account money got transferd on them forst they told me that send your mini statement so that they can reverse the transaction and than they said that tommarow for sure money going to transfered and now they were sayn that there account got blocked...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Faulty handset not being replaced

User
 Manisha Sikroria on Aug 26, 2015
I bought a SONY xperia M2 dual on 17 aug 2014. It worked for a month although it was terribly slow but I managed somehow. Then it started crashing down frequently. Since I live in a small town due to my job and am new here i couldnt locate a service centre. after few months i went home and asked my sister to submit it in the service centre where they said it happed due water pentrated inside(which absolutely rubbish as it never happened) and said this issue isn't covered in warranty and service will be chargeable. I then marked an email to Mr Kenichiro Hibi, MD Sony India Pvt Ltd and to Sonycare...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Big probleme given by my sony xperia z1 and the sony authorized service center.

User
 VISHNU.pillai on Aug 26, 2015
I bought a sony xperia z1( black) smartphone 2 months 17 days approx. From the first day it self i noticed over heating on my handset. I couldn't submit it first day it self because of some personal problems, but after using it all most for 1 month i submitted it at the sony authorized service center ( named iconnect located at sheetla mata road gurgaon, haryana). The very first day when i went their and submitted my xperia z1 for repair by telling them all my problems they were( heating, after heating 40 degree celsius to 44 degree celsius it starts hanging, behaves abnormal battery...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Xperia M4 Aqua Poor Customer Support

User
 saurabhkotnis on Aug 26, 2015
I purchased Sony Xperia M4 Aqua on 17th June 2015. Within a month Flash light of the phone stopped working & photos were not getting saved. I called the Sony Xperia Contact Center, Service Request: 1-19910767424 on 5th July 2015. I was asked to perform software repair myself using PC companion software. I was sent an email with set of instructions to be performed stating that at the service center, they shall perform the same instructions. This absolutely didn't work and was mere waste of my time as the problem persist. I then took the phone to service ceneter (S....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Fraud service guarantee

User
 kabhishek078 on Aug 26, 2015
I submitted my handset SONY XPERIA Z3 COMPACT to your authorized service station I CONNECT located in GURGAON(HARYANA) on 13th August 2015 with power button problem, and they told me that they are going to tell me the estimate of repair on max 17th August 2015 as my handset is out of warranty because of water issue, but still they didnt revert yet and when i contact them they said in evening you are going to recieved an sms regarding estimate but till date i didnt recieved any sms regarding same, Kindly look over this so that i can get my handset back. Name:Kumar Abhishek My Job Sheet No:W115081304600 Mobile...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Fake claim water resistant

User
 Hetal gri on Aug 25, 2015
I purchased skny experia z1 in october 2014 and nw the cell is completely switchd off n sony people said that water triggrd turnd pink as water hs enterd d celphne so now the cel is not in warranty.if the celphne is water resitant than a single drop of water cannot mke d celphne off.i buyd sony celphne bcz of itx watr resitant quality bt i didnt knew tht thy servce centre would charge me 9000rs to fix it whereas my cel is stil in warrnty n wats d use of claiming water resitant wen itz nt.i want my cel to be fixed wdout any charge...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - KLV-32R422A Display Panel Issue

User
 Shripreet on Aug 25, 2015
I purchased KLV-32R422A SONY LED tv in October 2013. It has been only 1 year and 9 months duration and the my tv display panel is not working. The servicemen is saying that you should replace a display panel which costs around Rs. 15000. I dont believe that how SONY is using such third class parts which doesnt work properly. Dear SONY community, please look into a issue and repair it in free of cost....
Complaint comments Read comments Complaint category TVs

Sony India - Mobile issue

User
 Bhushan Wagh on Aug 25, 2015
Im purchase sony xperia mobile-C2004, In warrrnty period have screen issue after rework have another issue motherbord in only one half year have top most issue . sony is most big brand they give these type mobile im very disappointing. and service center not giving good service....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - New Bravia TV Not Working!!!!

User
 Maala Malhotra on Aug 25, 2015
VERY BAD EXPERIENCE - DID NOT EXPECT THIS FROM SONY With deep disappointment i am sharing this - We bought Sony LED Bravia model No KLV-40R452A on 27th Oct 2013. In just a year and a half, In March 2015 the TV stopped working!!! The Sony Service Center repaired it and gave ti back on 18th March 2015. Today just after 3 Months the TV is not functioning again because of the same problem. We spent 53K to get the best Brand. If this is the experience with so called Best Brand Sony then i am greatly disappointed. I would urge for the company to kindly REPLACE the TV Set to avoid further bad experience...
Complaint comments Read comments Complaint category TVs

Sony India - I want my sony xperia M4 aqua from your sony service center quikly

User
 சோமசுந்தரம் சு on Aug 25, 2015
This is an extreme disgrace to your company Sony Xperia that you have such a poor quality of service and product quality. I, SOMASUNDARAM had taken Xperia M4 Aqua on 29th of july 2015. The new phone I got was again faulty.So i asked the service center to replace my phone there only. My ticket id no is W115080802463 and since 8th aug 2015 I haven't got my phone back.Its been more than a 15 days now and every time the service center people say that your phone has not come. I am frustrated by this behavior of your company and I seriously can't even think of taking a new Sony Xperia product now...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Regarding service

User
 Naman Katyal on Aug 24, 2015
I booked my complaint on 17/08/2015 regarding the malfunctioning of my laptop they said well send am engineer within 48 hours but no one visited then I called on 20/8/2015 then also same response then I called on 19th 21st and today all I am getting is Well send tommorow everytime same thing...
Complaint comments Read comments Complaint category Computers & Accessories

Sony India - Regarding service problem

User
 kundan01 on Aug 24, 2015
SIR I have ordered a remote of SONY BRAVIA MODEL NO.KLV 19T4009 on 08/06/2015 which costs RS 700 but i didn't get the original one of same model no. In inquiring for this they said it is unavailable /out of stock for 40 days. On requesting they are providing a another compatible one.But for this remote they are asking RS 1200 instead of RS 700 without proper bill and warranty period of 3 months instead of 6 months as told earlier .In fact at the time of receiving they tear the price tag and product code against which the warranty will valid and now they are forcing me to take it at RS 1200 with...
Complaint comments Read comments Complaint category TVs

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