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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - Power button got repaired and again damaged

User
 sojwal on Dec 17, 2014
I use Sony Xperia M dual and it was purchased on jan 27 2014. I live in Nagpur city and so thus I go to the Sony Service Center and put my phone for more than 7 days as it has problem that power button was not working. The phone was ready anf get hand over it towards me. And now just after 7 days the problem become same. Kindly help me...
Complaint comments Read comments Complaint category Computer Hardware

Sony India - Sony Xperia T2 Handset Flaw/Issue

User
 paruldhawan on Dec 17, 2014
Dear Support Team As discussed with the customer care executive, yesterday I submitted the issue in writing on questions.in@support.sonymobiles.com. I also attached 3 pictures of the Handset in Question, but didn’t receive any response, not even for acknowledgement or receipt of my issue at the mentioned email id. I am unable to attach any picture on this portal. Let me detail my issue to you, my handset is barely 2 months old, there are no scratches/ any cracks on the phone and from day one, the best quality screen guard is installed. The handset didn't fall or was exposed to any damage, yet...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - KDL-42W900B 3D LED Smart Tv- Display panel problem

User
 thameembaan on Dec 17, 2014
I am great fan of Sony due to its brand and quality so I have bought a Sony LED 3D Smart TV 42 inch on Oct 25th 2014 during Diwali sale at Reliance Digital Banjara hills Hyderabad with 1 year brand warranty and 2 year extended warranty. It’s just 1.5 months now and it started giving an issue which I raised a complaint with reliance digital and they requested me to get in touch with Sony customer care. Sony technician visited my place and he gave the information to me that pixel has got broken in the display panel internally and this is an physical damage to the television set. When I asked...
Complaint comments Read comments Complaint category TVs

Sony India - shut down problem and network

User
 roky90 on Dec 17, 2014
In past few days, I am suffering of mobile problem. I have purchased Sony mobile Xperia E3 of dated-17/10/2014.In last 20 days some problem coming like Network problem and shut down problem, so I have gone to service center 2 to 3 times and he has solved this problem by hand to hand but no better result, so I have talk to customer care of sony mobile after that again gone to service center dated-15/12/2014 and he submitted my mobile in his service center(ticket id no.14121506155) and resolved and told that again this type of problem will not come in future. But, this type of problem has not...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Table top for Sony Led TV Model no.: KLV-32R-402A

User
 Vikrant Mangal on Dec 17, 2014
Hi, I would like to start my complaint with one feedback first which is "Sony has the worst customer service in the whole electronic world". In October, I started asking for Table Stand for my Led TV, where I was promised to get it in week times. Now, December is going to be over and I have not received anything yet. I would like to share the people names and number who are responsible for this pathetic service, if there is anyone who can take action against them (May be fire them from job), I would really appreciate. I contacted Sony Service Center, Koramangala, Bangalore and the people...
Complaint comments Read comments Complaint category TVs

Sony India - Complaint - Sony customer service

User
 Aadil Allana on Dec 16, 2014
Hi, My name is Aadil and I've recently purchased a Sony Bravia LED. Its my first LED deal with Sony, previously I was using Samsung. To start with, I'm disgusted by the way your customer service department works and the way my complaint is dealt. I was looking out for an LED to support all video format and while purchasing the LED from Rahul Electronic (Goregaon), I carried my pendrive to check if the videos I want are playing or not. All my Videos were playing fine in the demo LED of the retailer but since I've received my LED, most of the formats don't play. I explained this to...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - camera defect

User
 Vilas Wankhade on Dec 16, 2014
Dear Sir I perchesed sony m2 model in last but there is defect occured in my mobile from perechesing I called service station job kit no.W114120601707 But they told me that your camera parts not available at all in service station Please resolved my problem suddenlying Thank's Kruti wankhade Mo.9604166777...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - mobile phone experia E3 SS faulty

User
 shankershefali on Dec 16, 2014
1. Purchsed a sony experia E3 SS on 31-10-2014 (Serial No-356044061065528) from CROMA Kamla Nagar. 2. I gifted it to my father. He started using it after getting a micro sim from airtel store. 3. Within a day of use the phone started hanging. We made a call and it did not discinnect following which it hanged. The phone did not even switch off when tried to. 4. So we reported this problem to sony service centre(competent house connaught olace) and received 2 days. They reported that they had updated the phone software. 5. The same problem occurred next day and this time the handset was submitted...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Xperia SP, No value for money, bad service

User
 CharuAhuja24 on Dec 15, 2014
Hi, Please refer to previous complaint ref 1-2371851850, I've been trying to get in touch with you with no satisfying response. This is highly irresponsible and unprofessional on Sony's part. If you can track how old my phone is through the IMEI number please check and tell me if this is how bad the phone should be. A fully charged battery for my xperia sp doesn't last two hours. I visited Service Centre time and again during warranty with nothing productive coming out of it. Not only implying how I wasted all my money investing in a sony phone but also expecting quality service. Ever since the...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Bravia LED TV Model No - 40 R 452 - Unprofessional Service Centre

User
 complain_public_2809pnp on Dec 15, 2014
Bought a Bravia LED TV Model No - 40 R 452 billed date 28-Oct-2013 Chassis no - 185111301, and is not working since Oct14. Made the complaint with service Centre in OCT Month and they identified that there is some problem with TV Tuner Card. Have asked them to get the repair done in OCT14 as the product is in warranty only but No one from Service Centre has acknowledged it or tried in reaching us replacing this faulty component. It’s almost more than a month and product went out of warranty and now service Centre is acting actively and asking charges for the repair work. Believe the service...
Complaint comments Read comments [1] Complaint category TVs

Sony India - Complaint against mobile

User
 RekhaSampath on Dec 14, 2014
Hi my name is Rekha, i purchased Sony xperia E3 mobile on October 26th 2014, till now i've gone to sony centre 4 times and all the time they flashed my mobile and once they have changed the mother board also i have all the job sheet numbers with me.but the problem is again i got the new problem with this moblie, i am asking for replacement of the same but they are not ready to replace my mobile, i am very much upset with this....
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - NON RECEIPT OF ASSURED GIFTConfirmation from Planet-M retail for invoice Number 7181

User
 Soroj Kumar on Dec 14, 2014
DEAR SIR, I HAVEPURCHASED A SONY PSP FROM PLANET-M BHUBANESWAR, ON DT.2.10.2014. THEY HAVE CONFIRMED ABOUT MY ASSURED GIFT BY MAIL, BUT TILL DATE NO ASSURED GIFT HAS BEEN RECEIVED.KINDLY ARRANGE THE SAME FOR ME AT AN EARLIEST....
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - charging port of sony xperia Z damaged ( worst experience ever)

User
 karraj on Dec 13, 2014
Totally disappointed with Sony Repair Service. There is nothing more disappointing than buying a Sony Xperia Z series. I used to be a loyal Sony customer and bought a variety of products - PS3, LCD, LED but I regret buying a Sony phone..And the Story is- Charging port of My phone was not working...and I think it is the most used port of any phone. I went to Sony Repair Center..and I was told that it would cost me 16000 Rupee because entire motherboard would be replaced just to fix the charging port...almost half the price of Phone. ..It was cost to repair the charging port...unbelievable...A tricky...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Home theatre not working

User
 gvknanaji on Dec 13, 2014
Hi, My name is G.V.K.Nanaji two months back i purchased home theatre from Reliance digital in kilkattlai when I am purchased at that time they gave the one year warranty but one week back i gave the complaint my home theatre is not working still today they didn't respond could you please the take any action.change me home theatre Thanks & Regards, G.V.K.Nanaji, Plot no.2/285, Srinivasan street, krishnanagar. nanmangalam, kovilambakka, chennai -- 600117.. cell no.7092030420...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Sony India - TV Service Not attending properly

User
 Thangam Kannan V on Dec 13, 2014
Dear Sir, I have made a service request for my Sony Tv on 13/10/14. My service request id is 21509566. Based on this request, you have told that the service person from west Tambaram will attend to it. Service person came around 15/10/14 and told that 3 parts to be replaced . He noted down the spares to be replaced and told me that he will be back in 3 days time. But no response after that. I thought that due to heavy rain in Chennai, he is unable to come. Later after about 15 days time, I called Sony Customer care and asked about the reason for the delay in servicing. I am very shocked to hear...
Complaint comments Read comments Complaint category TVs

Sony India - complaint against warranty provider for refusing to take any actions

User
 sanketchordiya on Dec 12, 2014
Respected Authority, I Sanket Chordiya have bought Sony laptop(Product name-SVF15219SNB, DATE of PURCHASE-25/9/13)and also have upgrades to 3 yr warranty which is now valid till 24/09/2016. (Warranty pack serial no-212358). ISSUE- As per your ‘SERVICE-CENTRE’ description of problem :- “There is a crack found in the (fibre)material around screws, near hinges, which is causing the keyboard and base of laptop to detach from each other. This is either due to tightening of hinges.” Since there is no physical damage occurred by me(I do not play any role in tightening of...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - xperia z self screen crack

User
 sushanto sarkar on Dec 12, 2014
My sony xperia z screen has automatically cracked and touch is not working. sony support doesn't provide me a resolution. While after going to service centre they told we cant do anything. you can replace your phone but you have to pay 80% of cost of new phone and the replacement will done only in selected stores in India. Its very pathetic and non-sense. Its a manufacturing problem they have to replace it free of cost. plss provide me some justice. If problem persists in all Z series sony must be banned from selling any products in India like Xiomi....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Company not providing warranty for screen damage though it was not a accident or phone dropped

User
 keerthyprem on Dec 11, 2014
Hi, The issue is that i had brought a Sony Z ultra phone from sangeetha store which is a authorised Sony outlet. This phone was brought on 15/March/2014. Recently the phoe has a scrach on the screen due to which the touch screen does not work. When i approached the Sony service centre in Indranagar(Bangalore) they denied to service my phone as the service centre claims that the phone is damaged and the screen/display damage cannot be fixed. I did inform them that the phone was not dropped or meet with any accident. The manager at the service centre says the display could have been damaged because...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - False promise of an interest waiver on EMIs

User
 JagmeetSSuri on Dec 11, 2014
I bought a P & S camera, model X-60, and at the time of purchased was promised by the distributor that I there will be an interest free EMI for 6 months. However, my Credit Card provider has been refusing this and has been charging me an interest rate ( 13%) + service tax. This falls under a false promise by Sony/ Distributor and needs be fixed ASAP. - Jagmeet SSuri # 9871257412...
Complaint comments Read comments Complaint category Digital Cameras

Sony India - Complaint against Sony Service Centre

User
 Bhavii on Dec 11, 2014
Sir/Madam, I have made a number of complaints for my faulty handset- Sony Xperia Z but unfortunately, I have not been satisfied with the service as the same problem persists even after submitting my phone for three times at the Sony authorized service centre in Rohini, Delhi. The phone is having a problem of both mike and speaker wherein the incoming voice is too loud and outgoing voice is too low to hear. Despite of changing the hardware of my phone as said by service centre staff, the phone is still having the same problem. Being a grieved consumer, I would like to request the authority...
Complaint comments Read comments Complaint category Mobile Handsets

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