Sony India Customer Care

Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
+91 99 6793 9629
Satisfactory Rating
1%
Complaints
4469
Resolved
16
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Sony India related photos (611)

Sony India Complaints & Reviews

Sony India - Sony cheats people saying Sony z3 is waterproof

User
 Mano Preethi on Jul 31, 2015
The so called waterproof phone failed to after after in water for about 4 seconds. Was fine for about 2 minutes then it began to buzz, the screen blanked out about an hour, and I could do nothing with it. Now it is totally dead. Three where I bought it refused to do anything saying it was water damage - it was sold to me as a waterproof phone ffs! I have now had to contact Sony and send to a repair centre. I am so furious that the phone is sold as being waterproof with videos of people diving into water and taking pictures with it fully submerged. It clearly has design faults on some phones...
Complaint comments Read comments Complaint category Mobile Handsets

Sony Xperia Zl - Unacceptable After Sales Service

User
 PDB on Jul 31, 2015
I am using Sony Xperia ZL since 2 years 4 months, I was quite happy with the phone’s performance (knowing the battery does not last long with full charge) till I visited the Sony service center on 10th of July 2015. After upgrading it to Lollipop, the charging time increased drastically and one fine day, my phone could not last more than 5-10 mins after full charge. I was sure that the battery needs a replacement. I went to the ISCON ELEGANCE Sony Service Center, Ahmedabad and informed them about the issue. The technician said, he will update the OS which will take not more than 30 mins and...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - Service center says phone model itself is not repairable

User
 Samarth Shroff on Jul 30, 2015
Hi, My father has Sony Xepria ZR handset. Yesterday the deivce fell from a small half feet tall table, because of which the speaker broke ( cannot listen to the person on other side of the call). We went to a Sony service center today and they said that this model is not repairable. They also said that we can go for another option in which we have to pay 400 INR and than Sony will give us another handset ( the handset type was not mentioned). So, if we accept the offer and take the other handset than it's fine or else we will lose those 400 INR. I have three questions here - 1. How can...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Refusing to service, let alone replace, a faulty product.

User
 Chatru Lunsavath on Jul 30, 2015
Sony projector, VPLDX100/C1, bought from authorised retailer, undergone first repair within 100 days and then further 3 repairs in next 150 days and since then lying with the authorised service centre. I could barely use the projector as it had gone bad multiple times and used to be at service centre most of the time. Even after my multiple requests, company is refusing to service it ( warranty mentioned on bill is 2 years) and citing paid replacement of LAMP ( which would cost me more than half of the cost of projector) as a reason which I cannot afford. When they could not get it in order in...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony - I wanted to change mobile with another model

User
 karan arora 14 on Jul 30, 2015
Respected sir, I have purchased sony XperiaT3(Imei number - 354127061241876)(model -D5102, Black) from Suryansh communication sanjay place (address-block no-41/2G, sanjay place agra) On 5th june 2015. I faced many problems while using my phone like -heating problem, while my phone is unplugged then also charging sign is shown above with improper and fluctuations of battery usage, in camera -time burst effect backs itself, pattern lock not working, on first time using of Google Chrome and play store message occurs-" unfortunately Google Chrome/play store has stopped working"respectively,...
Complaint comments Read comments Complaint category Mobile Handsets

Sony - I wanted to change mobile with another model

User
 karan arora 14 on Jul 30, 2015
Respected sir, I have purchased sony XperiaT3I(MEI Number-354127061241876) (model -D5102, Black) from Suryansh communication sanjay place (address-block no-41/2G, sanjay place agra) On 5th june 2015. I faced many problems while using my phone like -heating problem, while my phone is unplugged then also charging sign is shown above with improper and fluctuations of battery usage, in camera -time burst effect backs itself, pattern lock not working, on first time using of Google Chrome and play store message occurs-" unfortunately Google Chrome/play store has stopped working"respectively,...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony Xperia - Mobile phone getting too much heating and service centre is not giving replacement for the phone.

User
 ritu12june on Jul 29, 2015
Date Of incident:- 29/07/15
client No :- 8800773724, 9971144294
I brought the phone on 22nd July'15 and observed that the phone is getting heating over heated while using it after 3-4 days. so i handed over the phone on 29th July'15 to the service centre in noida wave mall sony service centre and the service centre person accepting that the phone is having the problem but not giving the D.O for the phone just giving the excuse that you are coming on the 8th day and you should have to come on or before 7th day.
This is totally illogical explanation i think so.
If...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Repetitive problem with my laptop SVE1511a/b

User
 abhi.nitks on Jul 29, 2015
Dear Sir I am writing this email after facing lots of problem with my sony vaio laptop (SVE 1511a/b) product code: 27547091, product serial no: 7039278, Date of purchase: 02/12/2012 . I had taken an extended warranty on 31/10/2013. Till date I have taken my laptop thrice to the service center for getting it repaired. The problems were laptop keyboard(3 times) and (laptop screen). my extended warranty will get over in december 2015. so i am a bit worried, what will happen after that... Sony company had supplied me a faulty laptop which is troubling me since the day I had purchased. kindly look...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - Not repairing my laptop

User
 viv309 on Jul 29, 2015
my laptop is not working properly so i gave my laptop at the sony authorized service centre, 4, nehru road, near kehchari, meerut, uttar pradesh on 26 june 2015. the complaint job sheet no is J51558013 and model no. SVS13112ENS IN5 serial no. 7000551. my laptop is under warranty. they said to gave my laptop back by repairing in 10 days. i called up them number of times but everytime they gave me excuse. i waited till 21 july 2015 but they didn't respond. on 21 july 2015 i sent a mail to servicehead@ap.sony.com
i got a mail next day with an assurance to do my work. but still they hadn't...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - Rubber on edges lost

User
 Atir Khan on Jul 29, 2015
I purchased sony xperua m4 aqua on 13 july 2015 on 25 july sudnly I saw thar my xperia was in my pocket but the side edge is not there please help me i visited the sony service center kota rajasthan but the said the whole display will changed and it will charge you, , . Jst wtf plz help.me i m.getting frustated of this sony service...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Vio Laptop not repaired during warranty period.

User
 sumitmehra8 on Jul 29, 2015
from: sumit mehra to: sonyindia.care@ap.sony.com date: Thu, Jul 23, 2015 at 2:56 PM subject: Service complaint against Sony India - Laptop not working properly from day one of purchase. Dear Sony Team, I had purchased Sony Vaio laptop on 12/06/2014 from Rajwala Enterprises K-15, Lajpat Nagar-II, New Delhi - 110024. Details of Laptop: Model SVE15133CNW IN5. Serial # 0001349. Invoice # 21775. Since the time i have purchased the above laptop it has been working very slow ( it keeps buffering all the time ) and i have to wait for a considerable time for the system to get going...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India Ltd - Sony Authorised Service Station Parshawa Services

User
 Vhora.murtuza@gmail.com on Jul 29, 2015
I Have Sony Xperia T2Ultra Phone I Have Given This Phone For Camera Glass Replace & Paid for It Vide Work Order No. W115072200921 & when I will Get Back My Phone After Replacement I fond That My Phone memory card slot is not working & then After service station give me quate for Rs. 7000 for replace mother board., authorized service center has damage my cell phone...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Money Back Request for E2115 Xperia E4

User
 Vaibhav Kaware on Jul 28, 2015
Hello, I am Vaibhav from Pune. Lost the entire trust from SONY. Let me tell you why? It was my sisters Birthday so decided to gift her something good. Thought of buying smart phone and Sony was the choice because I had trust on the brand as compared to Samsung or Micromax even I could have got better deal with those Brands. Purchased Sony E4 by paying Rs.12, 190 to ‘Vijay Sales’ One of the ‘Sony’ Electronics Dealer and got into the mess. I reached to home on the same day and realized that there was problem while locking or unlocking the phone when flip cover was put on it which...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Pathetic Service By Service Center

User
 biswanath.chatterjee1 on Jul 28, 2015
Hi, My contact number is 7687910433. On 13th July I placed an order to replace battery of my SOny xperia P at 'Kalpataru IT Retail' Kolkata. This is one authorized sony service center. Battery ordered was for the model Xperia P LT22I. It was informed that within 10 days it will be done and 1600 Rs cash was collected. Now it's already been 15 days and no update from service center. I tried calling them so many times but no one picks up the call.Please take action against the service center....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Not satisfy with sony service

User
 RAHUL M PATEL on Jul 28, 2015
I have purchased sony xperia z1 on 08 dec 14 from mobilewala vadodara. I have paid rs. 31670 . In this seven month i have faced problem regarding phone heating and second time mike problem .First time job no is w115061301133.And second one is w115072706618.I have paid this much of money but i am not satisfy with the phone as well as service station's service . My phone has been send to company for 15 to 20 days. As per service station policy they are giving stand by phone.But they didnot given me stand by phone as well .So give me suggestion what will i do without phone after purchasing costly phone?...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Defective product

User
 devraj_du on Jul 28, 2015
Dear Sir, I write to complain for delivery of a defective laptop of VIAO E Series model referred above. Within 2 months the hard disk crashed leaving me with several important data loss. On being deposited to the authorised service centre, the hard disk was replaced free of cost. I refrained from complaining to your Company at that time. To my horror within the next 6 months the keyboard stopped functioning. Again on being deposited I was informed that in the said series of VIAO, the keyboard was a problem and that they have replaced about 30 such keyboards. As there is a short supply I had to...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - Phone Screen Cracked due to overheat, company not replacing the handset

User
 Inderjeet Dang on Jul 28, 2015
My Sony Xperia Z2 has developed self-crack on it's front display. I took the phone out from my front pocket and was shocked to see that display has developed self-crack. When I took the phone out of my pocket it was very hot and maybe due to heat the phone glass got cracked. Thankfully the phone battery didn't blast in my pocket otherwise I would have suffered so much. The glass is not broken from outside but it has developed some sort of crack (hairline crack) in the centre of the display because of which touch is not responding. I visited your Dehradun service centre but they refused to accept...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Phone not repaired in warranty now demanding 6000 rs

User
 drsurry81 on Jul 28, 2015
sir i had purchased xperia l, it has hanging issue from begining for that i visit service center 2-3 times but they did software and returned phone after that camera was not working well, flash not lighting, and hanging issue was there.so i again visit service centre but they said that motherboard was faulty and will be changed and cost 6000 rs because warranty voids .what the joke is going on.in warranty you did only software 2 times but not repaired phone issues and 2 days after without repairing phone you said that it will cost 6000.then tell me why i visit service centre 2 times in warranty...
Complaint comments Read comments Complaint category Mobile Handsets

Sony Vaio Laptop - Vaio laptop not repaired

User
 Meera Vigraham on Jul 28, 2015
I had given my sony vaio laptop for fixing a problem[many keys on keyboard not working]. It was given to metal tech [sony authorized service center] in andheri west mumbai. They have had it since 20 / 07 / 2015 and have not fixed the problem and keep saying parts have not arrived, they are not giving any date for delivery always saying it will take four more days, every time i ask. . Today and i went there and got back my laptop without any repair being done. They made me pay an amount of rs 6000 just to take back my laptop in the same condition that i gave it. They said since the part was ordered...
Complaint comments Read comments Complaint category Computer Hardware

Sony India - Service ticket-026327197 / 026678567 Please escalate ASAP

User
 rajendrasr2003@yahoo.com on Jul 28, 2015
Subject: Re: Service ticket-026327197 / 026678567 Please escalate ASAP To: sony.care@ap.sony.com Date: Tuesday, 28 July, 2015, 10:23 AM Hello Team, 02632797 was resolve but after 1 day we are facing issue again. I am freustrated about service provided by Sony and its very poor service. I am waiting to visit service engineer and resolve issue ASAP. Team- I am using SONY and preferred to buy SONY products but I have faced this long issue and thinking to buy or not in future now. Also If it will take long time then I have to log a complaint in consumer forum now as...
Complaint comments Read comments Complaint category TVs

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