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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - Delay in installation

User
 AURO on Oct 23, 2014
I have purchased one 24" LCD on this Sunday. This is delivered to me on Monday; since last 4 days I am sitting at home for the simple installation of the TV. But no one turns up yet. Such a poor service is not expected from SONY atleast. Please tell me what should I do ?...
Complaint comments Read comments Complaint category TVs

Sony India - SONY Bravia - Not installed from 4 days

User
 Vamaraju Anantha Surya on Oct 23, 2014
21664132, thats the SONY Service Request Number. WOW a Sony recognition number which means I am a proud owner of SONY product. Its so amazing how some of us are still stuck with the age old notion that this is the best brand. I Mean its advertised "ITS A SONY" which talks magnitudes about the brand, the technology, the company. But the only thing which is not visible within that the service which is outsourced or insourced which I don't really care...I expect to watch a movie or something on the TV I bought for 70K, is that a huge expectation? It's been 4 days (excluding) sunday and counting for...
Complaint comments Read comments Complaint category TVs

Sony India - pathetic after sales support

User
 naveenp174 on Oct 23, 2014
I bought 3 appliances day before.Two from samsung and one of sony home theater. Within 8 hours samsung appliances got installed but no approach from sony.i made 6 calls to service engineer but they didt turn up despite assurance.Sony lost shine for sure atleast in service.Unproffesional attitude.I will be forced to return the product tomorrow as Installation is part of service delivery....
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Delay in installation/demo of Sony Bravia LED TV (KDL-42W900B) - invno- SLF02AI22010007222

User
 vverma20 on Oct 23, 2014
On Sunday 19-10-2014 I brought 2 LED TVs (LG & Sony) from Croma retail store, Ghaziabad. . LG service team did there work on time and they installed the product on next day i.e. Monday. However, I am still waiting my Sony LED TV to installed at my home (Sector 2 house no. 486 Chiranjiv Vihar, Ghaziabad, 201001 UP). I am keep on calling on your helpdesk as well as Croma helpdesk But my installation not done yet and every time I got response that your installation will be done within next 3-4 hours and also I got call from sony local service center NRI electronics that your product will installed...
Complaint comments Read comments Complaint category TVs

Sony India - pannal damage with in two years

User
 bineshsureshmohan on Oct 22, 2014
Sir, We have reported our complaint then u r technician came here As per your company technicians report, The LED T V panal has been damaged.he told us apporoximate prize arround RS 14000/- is required for replace the panal. As per my purchase bill [ALMADEENA HYPERMARKET 2 LLC UAE ] dated 25 10 2012, Two years international warrenty mentioned. so product is under the warrenty period .Pls take necessary action for replacing or rectifying the damaged panel...
Complaint comments Read comments Complaint category TVs

Sony India - Pen drive failure within one month

User
 senthilmnl on Oct 22, 2014
We are purchased one Pen drive ( 8 GB R model -BLK) from TATA Croma price 279.00, we are using 3 or 4 times only but this pen drive not worked now . we are put the pen drive to our PC. Show massage "No found Removal disk in PC .kindly send solution for this problem.


Regards
C.Senthil kumar
Mobile-9940253326...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony Xperia - Torture by sony service and products

User
 jin7821. on Oct 21, 2014
I purchased sony xperia M last year for INR 14000 n I have been into trouble since the day of purchase.it had a restarting problem and touch was also not working properly.and there were other problems too like camera problem, hang and slow running of phone and the phone turns off and on(restart) anytime, etc.Everytime i go to service centre, the only thing they did was refreshing the software and the problem remained as it was.I went to highlight the problem next day but could not deposit the fon becoz i had a lot of work pending mails and all for which i need the phone as they keep the phone for...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - regarding quality doubt about purchased sony z2 mobile set

User
 meghashyam bhat on Oct 21, 2014
dear sir, I had purchased sony Xperia Z2 through flipkart on dated 23-09-14 by paying Rs42, 496. Usually i saw many of your company site and other many private videos praising about its waterproof and anti mechanical vibration handling capacity. But later heard about the flipkart people use to sell under quality products of branded companies for their rate competition. On that base simply i tested my sony xperia z2 set by drop test of around 6" to 10" hight then i found the mobile with the screen break. Actually its proven that set purchased by me seems under quality. So i requested you sony people...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony service center (Abusing and harsh behaviour with customer)

User
 gagan singh rajput on Oct 21, 2014
Hi Sony Team, On 10-10-2014, i raise a ticket against my LED issue on sony customer care, that ticket was assigned to "Tirupati Enterprises, 45, vivek vihar, near national bank haridwar 249407 sony service center " after one day a engineer come to my house for reparing with new LED panel, after fixing that led panel Led Board was burst and both Led pannel and board was not working.There was one guy who is sitting in haridwar whose name is Anil telling me that he raised a ticket in sony for new Led pannel and board, after one i ask him for status, he was saying that you will confirm me on monday...
Complaint comments Read comments [2] Complaint category TVs

Sony India - CUSTOMER SERVICE

User
 sateshksas on Oct 21, 2014
I have purchased one LED 40 inch Sony TV at murthy radio Krishnagiri on 19.10.2014. Bill No - 708 . Dated 19.10.2014 . Ref No - 21690513 . Still no one is came for installing. We are spoke with the customer care also . They will not give clear response to the customer. I have fed up for this issues / service. My contact No - 9626836102 Name - E Arunthathi Sathyamoorthy . So please take necessary action immediately. Your customer service is very bad / Worst....
Complaint comments Read comments Complaint category TVs

Sony India - Sony Handycam HDR - XR350E - Repeated failure of the HDD

User
 maheeprabhu on Oct 21, 2014
ve bought Sony Handy cam HDR - XR 350E in Dubai at Sharaf intl around Mar/Apr'11. I have been shooting pics and videos using this camera ever since. But in Mar'13 for some reason when I started using the camera it was very slow in capturing the scene and the shot was not complete. After powering on/off it was showing HDD format error. I have showed it to the authorized service stations ( report copy is attached) & they have recommended HDD renewal at a cost of 13201/- which is nearly 25% the cost of the eqpt. To add my problems they could not retrieve the data and entire data...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - Sony India - Replace the malfunctioned Sony Xperia Z or Refund The Money.

User
 Harithabs on Oct 21, 2014
Sony India - Replace the malfunctioned Sony Xperia Z or Refund The Money. I bought a Xperia Z set in Bangalore from a dealer 'Sangeeta mobilesl', on 2 months back. within 2 months phone has become crap. I WANT MY SET REPLACED or else full refund....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Xperia Z camera freezing problem.

User
 Harithabs on Oct 21, 2014
Two months back I bought Sony Xperia Z mobile at Sangeeta Mobiles, Bangalore, and afte using for 1.5 months Mobile hanged and gave the mobile for service at RT nAgar, Bangalore. After 15 days they gave back the phone claiming they have corrected the problem. Now again Camera is freezing/Hanging. I am not happy with the Mobile and I want to surrender the phone and want them to return the money back. Please explain the procedure to do the same. An unsatisfied Customer...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - defective piece by sony

User
 prithvipalsingh on Oct 21, 2014
Dear sir/mam, I purchased sony z3 compact phone on 16-10-2014 from lexus store, Udaipur rajasthan(313001).when I opened the box at my home the flap where we put sim card that lock is not working properly.Next day I went to store and they asked me to visit your service center.I went there but I shocked the staff told me to submit the handset for seven days.Any way it was a minor problem and was company manufacturing defect.If a company like sony will decreased its image by selling faulty products to the customer than what will be the difference between you and micromax??? In my life always...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Bravia LCD TV Display problem

User
 nits.gupte on Oct 21, 2014
Dear Sir/Madam, On 21.03.12 I had bought a Sony Bravia 42 inch LCD TV model # KLV40VX420. I made this purchase at Snehanjali Retail Pvt Ltd, Kalyan (w) vide Bill # 911157 dt. 21.03.12 @ Rs. 47, 900/-. On 18th Oct’14 evening TV had a problem of display (horizontal & vertical lines) rest sound was ok. Accordingly I had contacted your customer service department for engineer visit. Your service engineer came yesterday (20th Oct’14) evening and reported that entire Display Panel needs to be replaced. The approx estimate given was Rs. 18, 000-20, 000/-. We are surprised that with the brand...
Complaint comments Read comments Complaint category TVs

Sony India - Ignorance of the customer care.

User
 annuappu on Oct 21, 2014
Dear Sir, I have submitted my sony xperia T2 ultra cell phone for repairment of the power switch (which is in the warranty period now) in the sony authorised service centre at bokaro on 07/10/2014. The sales man at the service centre told me that it would take around 1 week to 10 days but now its more than 15 days and I have not got my cell phone back...neither they are providing me with any proper satisfied answer.When I reported the same complaint to the higher official they are also not responding and simply saying that I'll have to wait. Moreover I have submitted my cell phone on07/10/2014...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Defect from Sony XperiaM2 Purchased during june 2014

User
 Srikanth p c on Oct 21, 2014
I have purchased Sony XperiaM2 during june 2014 from Sangeetha mobiles, Bangalore.From the day one i have been facing the problems with the set(Hanging).Then after some days i went to authorised sony service center Hassan.There they have formatted / reloaded the software .Even after that the set use to switch off by itself.Once again i went to authorised sony service center Hassan, this time they have changed the board.Even after the change of board, one more problem arised, that is Sim1 is not being recognised many times.If that happens i have to remove sim1 and then reinsert and switch on, then...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Complaint in respect of defect in goods//deficiency in service and pray for redressal

User
 lbchaudhuri on Oct 20, 2014
I purchased a SONY 42W700B - 42” LED from Great Eastern Appliances Pvt. Ltd. of 66, Syed Amir Ali Avenue, Kolkata - 700019, for Rs. 64900.00 on 08.05.2014 along with a set of TATA SKY for Rs. 2000.00 but I did not receive money receipt / cash memo of TATA SKY for Rs. 1500.00 out of Rs. 2000.00 as yet. On 10.06.2014, Mr. Somnath introduced himself as a service man of SONY INDIA Pvt. Ltd., met me and said that he came here for installation of SONY LED. Mr. Somnath opened the sealed packet of SONY LED and did not install the same due to shortage of parts and informed the affairs to the Service Center...
Complaint comments Read comments [1] Complaint category TVs

Sony India - Change of earphones received.

User
 arunmak on Oct 20, 2014
Hi, I have been using MDR90ex ear phones for last 6 months. It stopped working after few days. So i had to go to the service centre but in exchange they gave an MDR70AP. This ear phones is damaged as well. Can i please get mdr90ex as replacement(the same model that i have been using) ?...
Complaint comments Read comments Complaint category Computers & Accessories

Sony India - SONY LED 81 CM KDL-32EX650 DISPLAY PANEL ISSUE

User
 shivani aher on Oct 19, 2014
I purchase SONY LED 81 CM KDL-32EX650 in 26/06/2012 from croma megastore new mumbai Vashi (Maharashtra).Now within the 27th months my product is facing some problem regarding display panel issue so i m not getting clear picture quality i m very much disappointed by purchasing sony product.At the time of purchasing there was many choices for me in market but i choose sony product due to well known established brand in india as well as all over the world.Now i set my mind to do not purchase any sony product in future as well as i will not recommend any one to purchase sony product. I registered...
Complaint comments Read comments Complaint category Electronics & Appliances

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