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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - PRODUCT PART AND SERVICE

User
 Rajesh R. Patil on Sep 16, 2014
I own Xperia Z1 which is under warranty of 9 months. My phone was damaged and one of its parts (Part No. 1279-2596_ USB CHARGING PORT COVER). So i visited three of your Service centres and here is what i experienced 24th Aug: D G service centre, Panvel, Part price as they suggested: 1, 040.00 Rs. Would be replaced and given back in 7-8 days and i ordered the same. They didnt gave me any revert after that till 11th Sep 2014, when they called and told that the part is arrived and requested me to come and get it fitted. I went on 12th of Sep, and gave the phone but then they conveyed...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sorry to purchase Xperia Z2 and disappointed with services of Global Techno Care, Authorised Service Centre, Alwar (Rajasthan)

User
 Devendra Kumar Jain Alwar on Sep 16, 2014
Alwar 16.09.2014 M/s Sony India Ltd. Reg : Sorry to purchase Xperia Z2 and disappointed with services of Global Techno Care, Authorised Service Centre, Alwar (Rajasthan) Respected Sir, Had I committed a mistake by purchasing Xperia Z2 in the month of June 2014 since I have been apprised by your Service Centre Alwar that the cable No. EC 803 can not be replaced as it has not so far been entrered in the system? The grievances naration is as under : i) I purchased Eperia Z2 Black IME 35249406-024682-3 Charger No. 2114 WO9406751 from M/s Sachin Telecommunication,...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Sony Experia Z Series - Problem within warranty period

User
 vijayasm on Sep 16, 2014
Hi I am Vijaya Seshadri from Indiranagar Bangalore. I have a Sony Z1 cell and it's under warranty. About 10 days back my cell was not charging and went to the service center Sonnet Care... I had to wait two hours for your service team to accept the cell phone to issue a service job sheet. I never heard anything after that. I had to try several times after 4 days and they said they have sent to head office to service and will take 8 working days from the time I have given the cell for service. No update after that and today again I called and they are saying it will take 10 days from today....
Complaint comments Read comments Complaint category Employees

Sony India - Badly Need your help!

User
 savithabi on Sep 16, 2014
I have purchased Sony Xperia ZR cell phone from Sony Centre, Tambaram Sanitorium, Chennai on 01-Jan-2014. Upto 3 months the condition was very good but after that problem is, "what i speak other person can't hear(I guess MIC problem)" But till now they didn't tell me what is the actual problem. On May 7th, 14 for first time service i went to service center which is located in West Tambaram, Chennai named Chennai Service. They have just updated the software and gave without repaired anything. And Second time I went on May 15th, 14 same thing they have done for second time too(Just updated the software)....
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - complaint regarding my mobile sony xperia z1

User
 Sachin Jaiveer Chouhan on Sep 15, 2014
MY JOB NO.IS W114083002565. I AM SACHIN CHOUHAN FROM INDORE I WAS SUBMITED MY MOBILE ( SONY Z1) ON THE SONY SERVICE CENTER IN INDORE ADDRESS OF SERVICE CENTER IS M 9-10", YASHWANT PLAZA, "STATION ROAD MADHYA PRADESH-INDORE-573202. I WAS SUBMIT MY MOBILE ON THE DATE 30/AUG/2014 FOR SOME PROBLEM RELATED TO APPLICATION CRASHES", APPLICATION NOT RESPONDING, DROPPED CALLS, "CAMERA NOT AVAILABLE AND SYSTEM RESTART. I HAVE A COMPLAINT FOR THE EMPLOYERS AND THE SERVICE CENTER. I WAS GIVING MY MOBILE IN NEW CONDITION FOR SOLVING MY MOBILE PROBLEMS BUT THE EMPLOY OF YOUR SERVICE CENTER MANUPULATE ME . THEY...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Complaint regarding poor build quality and service

User
 Subodh Yadav on Sep 15, 2014
Dear Sir/Ma'am, This is intended to complain about the poor service I am being provided by the Sony Service Center. I deposited my phone Xperia Z on August 25, 2014 for repairing the cracked screen and still haven't received it back. They keep on extending the date of returning. I was given the time of 10-15 days and now, even after 21 days, I have no clue as to when I will get it back. I have been calling them and even paying visits to the service center (I deposited the phone at the Nehru Place Center, New Delhi), all in vain. The staff is not at all cooperative. They just tell me that...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - no reply from sony india

User
 drswapnil on Sep 15, 2014
espected (to whomsoever it may concern), Myself Dr Swapnil Deshpande. recently bought new 50 (126 cm ) W800B Bravia Full HD 3d TV on 10th of May 2014. After which around 12 of august i started experiencing lines and disturbances in my tv so first i was shocked to see and thought it must be due to cable connection or and called cable guys and asked them to check but it was all fine from their side then after that i realized there is a issue in the tv as even the usb was not working fine. I was in utter shock looking at this that within three months of my purchase my television was like...
Complaint comments Read comments Complaint category TVs

Sony India - sony cervice center

User
 Nazir Budhwani on Sep 15, 2014
I have purchased a sony xperia z, which is the worst phone till now in sony z series.after few months the phone got a liquid damaged, as the liquid damage covers only 6months warranty, as per the service center says.so i decided to pay the liquid damage amount.. the problem is the service center is not giving a a single response that i can believe..m staying far away from center i have to visit each and every time they says that they will reply me ..but they are not i got a job sheet which is a proof of there negligence job sheet dat:23 aug 2014 today's date:15th sept 2014 i called sony customer...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Stay away from this one

User
 shos9919 on Sep 15, 2014
Ticket No.14081905447|Job No.W114081905447|IMEI - 358216040198582. This is a complaint in regards to your pathetic services. I bought an Xperia Z1 compact phone dated 20th Apr 14. Last it suddenly stopped working. I took it to the nearest service center at S.G Infotech, Vasai(E) dated 19th Aug 14. They asked me to submit my phone and informed me that you would get a new unit. I was very satisfied to this. On the day when I went to collect my phone dated 15th Sep 14, I was given a refurbished(second hand) phone, not even my own handset. I demanded the service guy to let me speak with the manager(Mahesh),...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Poor response from Authorized Service Centre at Jayanagar, Bangalore. Issue is still unresolved.

User
 pankilshah64 on Sep 15, 2014
Dear Sirs, I had purchase a Sony Bravia full HD LED TV model number "KDL 32 EX650 IN5" through your dealers Kundan Electronics on 8th November 2012 and the receipt number is M 36395. The said Television was installed at my place during the course of the week after 8th of November, 2012. The serial number of the set is 3272070. Recently, the Panel of the above mentioned TV got damaged and I had lodged the complaint with your authorized service agent SR Technologies located at No. 13, 11th Main, 5th Block, Jayanagar, Bangalore. The complaint was lodged on 24th of July An engineer from RMS Technology,...
Complaint comments Read comments Complaint category TVs

Sony India - Sony cyber shot dsc-h70 e32 camera issue unresolved after repeated services

User
 abhman on Sep 15, 2014
To,
SONY INDIA TEAM,

I Abhishek Mandal purchased Sony cyber shot DSC-H70 E32 camera . After a few days DIFFERENT COLOR LINES STARTED APPEARING ON THE IMAGES TAKEN USING THE CAMERA. I went to the service center : #349, ground floor, business point, western express highway, Andheri East, Mumbai -400069 twice seeking solution to my problem but returned with no good result .

My camera is still under warranty and i am requesting for solution to my problem so that i can restore my faith in the brand .

Thanking You,
Abhishek Mandal .
9004480325,...
Complaint comments Read comments Complaint category Digital Cameras

Sony India - Complaint Reg Sony Bravia 32EX300

User
 manoharibava on Sep 15, 2014
Sir/Madam, We have purchased the above TV from Sony Centre Annanagar, in 6-4-2010. For the past two months in the screen there is horizontal rough patch developing. We can actually feel the rough patch by touching the screen. It is slowly developing fully over the screen. We are not able to see the picture clearly. In this regard we made a complaint through customer care and they have alloted CLARITY SERVICES, Shanthi Colony Annanagar, Chennai-40. One technical man came to attend the fault on 26-8-2014 and they have given work order number as 20594922. That technician told that it is a manufacturing...
Complaint comments Read comments Complaint category TVs

Sony India - Extremely poor after sales service

User
 ratheesh balan225 on Sep 15, 2014
TO,
Sony India

On 07-May-2013, I purchased one LED 3D TV (KDL-32HX750), Serial number 3043188 from Saudi Arabia, Jeddah, and brought to India. On installation it was found working properly. After one year of well viewing and immediately after the warranty period expired, the product was not working properly. I registered a complaint to the authorized service centre Madonna Care Centre 26/170, Ramanchira, M.C.Road, Thiruvalla-689101, Kerala, India. They advised me to bring the television and it was repaired after one week of which the job card number is 41097266. They charged...
Complaint comments Read comments [1] Complaint category TVs

Sony India - Camera Model DSC-H300

User
 ANISH MANKODI on Sep 14, 2014
I had been to spain, and on 12th August me and my friend purchased two cameras of the same make - model, that is SONY DSC-H300. On fifth day of purchase he got his lens hanged on full zoom position, we went to Carrefour, from where we purchased it to get it repaired, as it was newly purchased. He told us that the camera should be handed over to him and will be returned by three four days, we had a flight back to India in thre days, so we were assured that the Camera is covered with International Warranty, and we can always get it repaired in India. At home same was the case with my Camera, Lens...
Complaint comments Read comments Complaint category Insurance

Sony India - Rearding New Sony Bravia 28Inc

User
 srinivas27041986 on Sep 13, 2014
Dear Sir, I purchased Sony Bravia KLV28R412B TV on last week.I registered in sony for demonstration and installation on 8th on this month.As of now I'm not receive any call or no executive visits our house for installation.(Almost 6 days completed, I surprised for TV installation in Metro city will take this much long time) I purchased this TV on Vijay electronics in Kharghar Navi Mumbai-41020.I'm staying in Kamothe 1.5 KM far from this place....
Complaint comments Read comments Complaint category TVs

Sony India - Mobile Audio Jack not working properly, Overheating problem, loud speaker problem

User
 Nishantk298 on Sep 13, 2014
Respected Sir, I am writing to express my strong dissatisfaction with poor response have received. My Mobile Has some problem of Audio Jack not working properly and Overheating problem which is I guess its minor issue and mobile under warranty period, Details of Mobile are as :- Model No : C2004 IMEI No : 358098053891943, SI No : 1275-7591 Purchase Date :30-Jan-2014 To resolve this problem had given to Chaitanya Electronics, Chinchwad - Pune Maharastra.on dated 13th August 2014 under JOb No. : W114081300331, Track ID :14081300331. As on dated 13th Sept 2014 no satisfactory...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Harassing the Customers

User
 herenz.shekhar on Sep 12, 2014
I have SONY Experia ZL which is not working and is in warranty period. Hence have submitted my phone to S.G.Infotech (Thakkar Shopping Mall, Borivali (w) mumbai-400092) on 11 Aug 2014 ( a authorized SONY service center). My details are Ticket ID : 14081103621 and Job No. : W114081103621. I was informed that my phone is being replaced to Experia Z which i have no problem with it, my only problem is that its been one month and i haven't received my replaced phone. Secondly their contact no i.e. 02228337775 which they have provided never works. So, we cannot contact them through phone. We have requested...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - Xperia Z1 issues

User
 vijaytalele on Sep 12, 2014
My cell phone is Xperia Z1 and within warranty period. I purchase the same on 10th Aug.14. from las 2-3 days my cell is getting very hot on standby mode. Battery is getting drain very fast for e.g. i charged battery 35% in night and my cell is always silent mode at night and data connection also off and all applications are closed then also it was switched off within in 1hr. 100% charged battery getting drain within 2hrs. My camera is also not workin and while starting showin error message that camera error. I visited gallery but they also failed and ask to mail....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Complained longed against Sony 32” LCD KLV32F550A

User
 sujoybasak on Sep 12, 2014
This has reference to the discussion we had with your Mr. Gitanshu kabtiyal of Sony customer care Center at Delhi on 08.09.2014 when we have intimated the following:- 1. We have purchased one number 32” LCD TV from your dealer M/s Salkia Radio Enterprise on 23.08.2009. 2. Recently we observed that some small spots visible on the panel of the TV. Your dealer advised us to contact your authorized after sales service center M/s Neosa Electronic Pvt. Ltd, salkia, Howrah. Email Id:- neosahowrah@gmail.com . 3. Complain number IISHH056 registered on 11.08.2014 and their representative visited...
Complaint comments Read comments Complaint category TVs

Sony India - Bad customer experience - Sony service center - Teknoplaza, Saltlake, Kolkata

User
 debamond4 on Sep 12, 2014
Service Request: 20761276 Assigned to Teknoplaza, Saltlake, Kolkata Display panel was found to be faulty by Sony engineer. Quoted 18, 800 for the same. Paid advance of 5000 on Sep 3. New panel was delivered on Sep 9. Mr Samir Dhar was attending the request. But the new one is again found to be faulty. It was committed that they will take back the TV and provide a stand by next day. But from next day onward they are giving unacceptable excuses like - vehicle is not available, driver is not available etc. No one came and fixed the TV. They are even denying to provide stand by TV. A very...
Complaint comments Read comments Complaint category TVs

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