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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - sony vaio Moel No. SVE15113ENB laptop complaint by Pradeep from Ghaziabad

User
  Pradeep Kumar on Aug 22, 2014
To, The Customer care Griveance cell Sony Vaio Laptop care Sir, Subject :- Sony vaio laptop Model No.SVE15113ENB, Sl.No.27555973-7030031- Complaint -reg. With due regards, I would like to submit the following facts for your perusal and necessary action please. These are – 1. I had purchased Sony Vaio laptop from Lapie Shopie, Nehru Place, New Delhi vide Invoice No.1313 dated 18/08/2013. 2. After few months, I visit to Sony Authorized Service Centre, 94 G.T.Road, Chaudhry ‘more, Ghaziabad regarding problem of heating and hanging. Got examined by the Engineers, he booked my laptop...
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - Cheating of Sony Authorized Center - Star Electronics Naraina New DELHI

User
 Khurana Naresh on Aug 22, 2014
I have a SONY DIGITAL CAMERA, Model No. DSC H-1, I was purchase in 2005 and I am using this Camera, its performance has been very very good as like to other Sony products. Recently, I had travel via bike to HP from Delhi, Due to bad condition of road the lens alignment out and camera is out of service. There is No picture on screen. I visited the Star Electronics (Authorized SONY Service center) Naraina branch, DELHI on 22-May-2014 (Job no # J41067884, dt 22-05-2014). After the inspection of Camera they inform me, Camera lens is fully damage and need to replace. The lens cost is near to Rs...
Complaint comments Read comments Complaint category Digital Cameras

Sony Ericsson - no service for Sonyericsson J108i phone

User
 Pramod Raghuwanshi on Aug 22, 2014
I have bought sony ericsson J108i phone in 2011, last month it got hangged an not started I have shown it to Sony service center and they are saying now sony and ericsson are not together so we don't provide support to Sonyericsson phone.. My complaint is that why a normal customer should suffer due to their sepration. I have bought a branded phone with the hope that I will get good customer support but now I am suffering. Better I should bought some Chines phone in less then half price so I can throgh it happily....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - speaker & Side Camera Switch not working

User
 Adarsh Parihar on Aug 21, 2014
Dear Sir /Madam on dated 26/06/2014 i bought sony xperia C 2305 imei no is 353267064279001 and S.no is wuj01bpd9p in rohtak haryana But after 1 month i face these issue in my mobile so i contact with seller and he advice me to visit sony care.So after next day i visit nearest sony care and they tell me to come next day so i visit again and same reply and today i visit again and still same reply .i am really fad up with the response from sony care so today i put the mail.i am requested you to please look into this matter and try to resolve my problem asap....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - 42 inch LED tv

User
 bhagwatpatil on Aug 21, 2014
I purchased 42 inch Sony LED TV Model W700B from M/s Mahavir Electronics, Kothrud, Pune on 07.08.2014.The person from Mahavir electronics give delivery the next day. They communicated to Sony for further proper demonstration of the above refered TV. I also personally taken follow up continuously for Demo. One representative came for the same. But he could not explain the demo properly & as I was not satisfied, I requested the Mahavir & Sony Centre for sending another technical person. But there is no response from Sony. Till date no person from your side attended the situation. So I hired...
Complaint comments Read comments Complaint category TVs

Sony India - not getting proper service and replacement phone from sony from one month

User
 joel dalmeida on Aug 21, 2014
i have purchased a sony new z phone on 11-july-14 by payingrupees 26000 the phone got spoiled in five days like i was not able t here any calls or my voice to other there was a problem in mic. so i asked for a fresh new phone in same shop and they gave me a sealed new phone but that phone also had t same problem like above .n for this replacement they charged me 600 rupees from shop even i had bill and warranty. now i gave the phone to Sony service center manglore on 6th of august i asked for a replacement phone they gave me a phone but that was too old. so i again returned the phone on 9th of august...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Poor service by Sony service centre Bilaspur for SONY TV ,Model No-32V LCD KLV32V400A

User
 sunilsinha on Aug 21, 2014
Dear Sir, I am using SONY appliances from last many years but now I have come across with poor service response from SONY service centre, BILASPUR(C.G-495001).I have given my SONY TV, Model No-32V LCD KLV32V400A (Purchased 5 years approx. back) for repairing on 18th Aug.14 because no picture is coming in my TV from last 10 days for which I had made complain on 12th Aug.14 (Complain no-20428659) and your service engineer visited home and inform that you have to give TV to my service centre for further action but till now no positive action has been taken from your side & We all family are unsatified...
Complaint comments Read comments Complaint category TVs

Sony India - SONY LED TV - a very bad experience about sony customer care & enginner

User
 shahnawaz14781 on Aug 21, 2014
I brought Sony LED TV in 2012 and i had some problem in my SONY LED TV screen on 11th August 2014, registered a complaint on customer care sony and they assigned me request id 20499789, engineer named Suraj visited our place after two days of complaint, he had seen our TV and in two seconds he said our TV display is gone. after requested him that our LED is only two years old and its a sony brand... how come its display is gone, please check thoroughly but he denied to do so. again i registered a complaint on 14 and explained them that i am not satisfied with the engineer, please send some senior...
Complaint comments Read comments Complaint category TVs

Sony India - LED TV Display system not working

User
 ernikhil23 on Aug 20, 2014
We have purchased one Sony Bravia Model:KLV-32EX330 problem on 06.08.2014. We book a complaint with Sony customer care with complaint no. 20320344 The very next day Sony technician visited my home and upon checking the TV he declared that the TV panel is not functioning and we have to replace that which will cost around Rs 15000.00 . I was shocked that only after 1.2 years of purchase we again have to shell out this huge amount to repair that which was completely unexpected from a brand like Sony. My name is Nikhil Kumar, Address : Sukwani Campus Appricot Flat No C/4-11 Vallabh Nagar Pimpri Pune...
Complaint comments Read comments Complaint category TVs

Sony - NO INVOICE

User
 Peterskiraoli on Aug 20, 2014
I have purchased a sony camera model name: ILCE 3500J B AP 2, Serial No 4877231, from SONY CENTER, Commercial Plot No-1, Anupam Plaza, Sanjay Place, Agra, on August 12, 2014 for amount Rs. 26, 600/- The person at the cash section told me, he would mail me the invoice so I left with him my e-mail id and telephone Number, after waiting for 6 days still I have not received any invoice, I approached the said centre, the person concerned were very half-hearted he assured me that he would e-mail me the invoice the very next day but till now I have not received any such invoice. my address my grievance...
Complaint comments Read comments Complaint category Digital Cameras

Sony India - Problem with BRAVIA LCD TV Model:KLV-32BX320

User
 debiasri on Aug 20, 2014
We have purchased one Sony Bravia Model:KLV-32BX320 problem on 14.01.2012. Few days back it started a problem and we were not able to turn on the TV. We book a complaint with Sony customer care with complaint no. 20520845 The very next day Sony technician visited my home and upon checking the TV he declared that the TV panel is not functioning and we have to replace that which will cost only Rs 12000.00 + Service charge. We were shocked that only after 2 years of purchase we again have to shell out this huge amount to repair that which was completely unexpected from a brand like Sony. My name...
Complaint comments Read comments Complaint category TVs

Sony India - Phone is not Provided

User
 durgaram89 on Aug 20, 2014
hi,
i have buy sony experia z phone last year, which have some problem before 3 month, i submit my phone to service center and they told me you have to submit 16000 and we will provide new phone, also phone was in warranty but there are physically damage that why i submit 16000rs, after visiting 4 time to service center and too many call with customer care now they told me, we can't provide same due to phone is not available in stock, they are provide other phone which have different configuration.but i want same configuration phone with in my submit amount, now they refuse,
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - display and keyboard problem

User
 tiwari.pranjal85@gmail.com on Aug 19, 2014
Problem 1 (display disturbed) Look at the right side of enclosed screen you will find a line appearing on the screen. Problem 2 (keyboard error) when I start my laptop, digit 3 comes like 33333333333333333333333333333333333333 in search panel. This problem comes occasionally....
Complaint comments Read comments Complaint category Computers & Accessories

Sony India - SONY XPERIA SP not functioning properly

User
 anilpahilwani on Aug 19, 2014
I have brought sony xperia spwith IMEI 355810055246279 on 18 June 2014 from satyam electronics in Jaipur rajasthan for my family member. i am facing various issues in my phone now for example. while the phone rings whether during incoming main call, viber, tango etc the main speaker remains inactive and the ear speaker becomes active due to which the ring is not atol audible. I have visited the sony service centre but as a result people over there instead of helping me they straight said that do not use application like viber etc. and when i said that every one over the world is being using these...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Bravia lcd klv32bx300 patches on screen

User
 Randheer Lakshmanan on Aug 19, 2014
I had purchased a sony LCD color tv KLV 32BX300 (Serial No : 2387770) on 25-August 2010 from M/S Nikshan Electronics Bank Road Kannur wide invoice number A17848. I regret to inform you that the screen of the tv is completely defased with patches. Hence the picture quality is very bad. TV is now in bad shape and cannot be used anymore. How can TV which is used only for 4 years have problems?
I strongly believe this due to manufacture defect. As per my enquiry it is reveled that several similar case are reported. I believed SONY product always have quality which is the only reason to buy SONY...
Complaint comments Read comments Complaint category TVs

Sony India - Pathetic Customer Service

User
 Ravi Saraogi on Aug 19, 2014
We have purchased a TV from Viveks in Adyar, Chennai and it was promised that TV will be fixed by Sony Service next day. Then someone from Sony Service called and confirmed that this will be done at 4 pm. Then the time was changed to 6 pm, 6 pm became 7 pm and it was 8:30 when we again got a call stating that it cannot be done. When we again called the same number +919094790551, the person named KANNAN picked up the call and was very very rude and mentioned that do whatever it cannot be done and that he is not concerned with services of Sony. He went ahead and mentioned that if a complaint needs...
Complaint comments Read comments Complaint category TVs

Sony India - 6 visits to 2 service centre still not Satisfied. My phone is Sony xperia C1904

User
 Ashishfrustatedindian on Aug 19, 2014
I bought the phone on 28th July 2014 and Have already paid 7 visits to 2 Service centres in Delhi. Nehru place and Laxmi nagar. First time my phone started showing problems with external speakers so Nehru place service centre on 7th august changed my PCB ( Motherboard) and then I came home so the Battery couldnot charge so i went to Laxmi nagar they gave me new charger and new battery and at home the problem still remained and then i went again and subimitted the phone on 14th august again and i recieved it on 19th august they claimed that they changed the charging jack and now i returned home and...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Xperia Z2 (UN) Water Proof Phone

User
 Rajnish Rane on Aug 19, 2014
Hi, I had bought a Sony Xperia Z2 on13 July 2014. I bought the phone for:- 1. The Brand name of “Sony” & 2. The water proof feature the phone has On 09 August 2014, I had gone to a water park for an official event and had used the phone in water (not under water) to click some pictures in water (not under water). In view of the full day event, my phone was charged at my home and all the flaps on my phone were properly closed as they should be. Unfortunately some time later I started facing issues of:- 1. Touch Not working and 2. Screen Flickering On 12 August 2014,...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - inconvenience in getting my phone service.

User
 srishti jaggi on Aug 19, 2014
I bought Xperia ZL on Jan 22, 2014. The phone has stopped working all of a sudden in just 8 months. I cannot switch my phone on after repeated attempts. So i decided to go to the service centre and get my phone checked. After waiting for 2hrs for my turn I am told by the help desk that my phone will be sent to Chennai and i can collect it only after 20 days. Secondly, i wil be handed over another phone set after 20 days and not my original phone which would be close to the condition of my original phone. Thirdly, I wont be provided any stand by phone set because they dont have a stock for that. This...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - about mobile screen

User
 sreeram bittu on Aug 19, 2014
sir, i bought a sony mobile xperia zr 0n 1-7-2014 and within 3 days the phone fell down and the screen was broken down i have the insurence for the mobile so that i need the estimation letter for the mobile it has been 2 months and there is no reply for that so please send the estimation so that i can get the insurence for the mobile so please kindly send the estimation letter...
Complaint comments Read comments Complaint category Insurance

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