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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - Mobiles

User
 PAVAN YADAVILLI on Jun 2, 2015
Actually I bought a sony Xperia M2 dual from the market and then used fro 2 days with in which i found it to be vibrating so it was made deo set, with in a week they had replaced my piece due to my badluck u r company defect i had another defect in it were charger pin was wrongly placed and now the hall they making me turns around the service center that u come tomorow or day after and so on no body is taking it and they say we have mailed them but dont find any response wat hthe hell is this...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Defective brand new panel_led sony tv

User
 rajanantu on Jun 2, 2015
Purchased on 23/05/2015 from khosla electronics pvt ltd, garia shop.
Model no klv-24p412c in5, (Sf code 102610500)
Order no 2622/1516/04235
Got the delivery on 25/05/2015. Demonstration given on 26/05/2015.
From that day itself picture went off nd thereby sound also.
Contacted service centre and gave the job no j51315993
Till now didnt have the replacement as promised.
The television is for my mother who is a senior citizen and it's her sole companion throughout the day.
Requesting a replacement asap.

Santanu saha 9674418689...
Complaint comments Read comments Complaint category TVs

Sony - waterproof problem

User
 Karan jekz on Jun 2, 2015
One day I was. Washing my smartphone bcoz it's waterproof and after washing it I saw water problem on my phone's display I was shocked that how does it happend bcoz it's waterproof phone then I checked my whole phone then I saw my smartphone back glass panel is open I don't know how . Next day I went to Sony company center and I told them that plzz repair my phone bcoz it was in warranty but they said we don't know how does it get opened it's ur fault and they also we will charge you 10, 000rs for repairing your phone I said why I will give you afterall my phone is in warranty... ... So, I...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - LCD panel board damaged (KLV-32V400A) price is more than a new LED tv

User
 Adarsh Trivandrum on Jun 1, 2015
Dear sir, someone from sony office called my father toady and told the panel board is around 20025 Rs. Then let me know what is the price of new LED 32" TV, its nearly 25, 000/- shame on you the international brand. why this much money for a panel board??????? Repair Reference No J51314957 Shameful to hear this Adarsh...
Complaint comments Read comments Complaint category TVs

Sony India - Phone Problem

User
 Ishu thakur on Jun 1, 2015
Sir I have bought a new phone on 15 jan 2015 (Xperia z ultra) .it worked fine for 2 months, but after 2 months it got audio jack problem so i gave it to Service centre, they replaced it and gave me another phone, but after few days its got some softwre issues and wasn't working fine so i again gave it to service centre, they again replaced it..and gave me another phone and it again got problme automatically switched off and i didnt switched on ..so i again gave it to service centre, they said sir we will replace the set we dont have z ultra so u have to wait fro 1 month and offered me Z1...i said...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - poor service, chances of cheating

User
 abhaysharan on Jun 1, 2015
ticket id 15042801198, job no w115042801198. I purchased new xperia z3 on 11jan 2015. but some how my screen was broken. i had given my phone to service station with same issue and one more problem was loud speaker was not working properly. after paying INR 12328 i got my cell back after 24 days. they took so long time . but after receiving phone i found that my loud speaker is still not working properly, and they give me new problems like mic not working properly, heating of phone in few minutes and battery consumption is too high suddenly. i purchased this phone due to good battery, but...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - unsatisfied about camera

User
 kartushar on Jun 1, 2015
I bought a Sony Xperia c3 mobile handset which price was 20000 /- though It has 8 megapixel camera the quality of camera is verry poor whenever I capture any kind of picture there will always a hazyness I also complaint it to the nearest service centre but they can't do anything and said it will not be able to do. So what should I do. If it will not able to done then give me my money back....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - miss behave and After repairing phone is still not working properly

User
 Bhawna Jindal on Jun 1, 2015
tickect id-15052004379 date 20 may 2015 customer name -vishal address-H no-A128 bhagwati garden extention new delhi complain:- sir i submited my phone on 20 may 2015 there is some problem like phone hangging and sounds proplem your executive is repair my phone (i dont think so) because my phone is still not working and when we go again for complaints then they misbehave with me and using abusing language so please i request you take strickt action against your store executives and store manager as soon as possible and repair my phone again...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - TV 55 Inch HD 3D bought in 2012 (repaired once in 2013) Again Same Problem

User
 Manishmandan on Jun 1, 2015
FYI Email sent to Rajesh IN CP Sony Dealership Please help in case you can, this is ridiculous regards Manish Mandan 9818 211 588 FYI email below Dear Rajesh As discussed PFA the files of my TV that has started having same problem that had happened in 2013. Have bought this TV in 2012 and have already spent 8-11 thousand rupees in repairs at Mathura Road work shop, sony india. Please help by changing this system. I have no other alternative than to believe that either i was handed over a used demo piece that was not reported or the piece had manufacturing defect. As i have not...
Complaint comments Read comments Complaint category TVs

Sony India - Heating

User
 Manpreet Gill on Jun 1, 2015
my sony xperia t3 is get heated when i use it .. it heat up within aw 5-10 minutes... batery packup is good.. but it gets heated... i bought it 2 month ago ... what i do ????? heating problem ... one day in night its battery is 90% and i cannot use it till morning, and in morning its battery remains only 2% ... and mobile is heating, , , , after restat it become better m now only heating problem......
Complaint comments Read comments Complaint category Computers & Accessories

Sony India - dead pixels on led panel

User
  pankaj sharma on May 31, 2015
my sony 40R 48 2B purchased in march 2015 from prakash trading corporation, delhi has dead pixels about which i lodged a telephonic complaint with customer care of sony in april 2015 when i noticed the continuously on red pixels. An engineer came and examined it but said that number of deads pixels is not significant enough to replace the panel as per company policy. I tried to ignore the dead pixel initially but in a brand new tv why should one compromise and if there are dead pixels the company should replace the panel. I preferred sony over other brands for its quality but i am now feeling...
Complaint comments Read comments Complaint category TVs

Sony Bravia - pethatic service, not expected from international brand ( Cheating customers and very rude customer service team)

User
 Adarsh Trivandrum on May 31, 2015
This is to bring into your notice that I asked for service for my television through online 28-05-2015 and a service technician called me on 29-05-2015and told that the panel board of my TV (Model Bravia LCD TV :KLV-32V400A) is damaged it is costing around 11500 Rs meantime another technician called from same service centre and told that the panel board is costing around Rs. 20, 000 why this much Price difference after that the service technician 29-05-2015 night visited my house and told that panel board is damaged without opening the TV set. I think the Service centre people are cheating me. when...
Complaint comments Read comments Complaint category TVs

Sony India - Z1 Phone WaterLogged

User
 shahdhr on May 30, 2015
Date of Incident: May 3rd 2015 For the service document details, refer the documents attached Product: Sony Z1 This has been the worst experience with Sony as a branded product company. I used my Sony Z1 mobile handset in the swimming pool as suggested by the manual and claim by Sony with all the flap closed. Inspite of this the Phone got waterlogged, and this happens to lots of Sony Z series phones. Every time Sony tries to put the same blame on the customers and this is ethically wrong. Phone is still in the warranty and service center guys says its out of warranty. They say that...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony LED Physical Damage

User
 shukla vijay kumar on May 29, 2015
I have purchased 24" Sony LED from Broadway, Rup Agency, LED is delivered at destination on 29.04.2015, Packed carton receive by me. During Installation at home we found that LED Screen is damage LED Carton was clear, so I get it back to the Rup Agency on 09-05-2015. they said that they have registered complaint to Sony company. after that i am contentiously going to agency for replacement of LED but till yet no satisfactory answer given by them....
Complaint comments Read comments Complaint category TVs

Sony India - pethatic service, not expected from international brand

User
 rsaraf4 on May 28, 2015
your service and customer handling is pethatic. you have hooglians in your service centre, who command on customers, in front of your own employees a days old set, a 15 days old set almost and they are just searching ways out how they cannot give wty. they made us to wait for almost an hour, and did not open even a single worksheet, not of any customer. they were doing their ownpersonal jobs, parking personal vehicles, cars and all were busy in this. on our repeated request they said they will open job now outside warranty. they are not allowing us to write our comments on job card. your employee...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - complaint about xperia c network issue

User
 mohit jangid on May 28, 2015
Dear Sir/Madam, This is to inform you that i have a SONY mobile that was purchased on 26-04-2014. i was facing network issues in the mobile. Hence i had visited Sony care in panipat on 21-04-2015 and given mobile for repairing BUT the same problem uccer again . The person, Mr. Balwan, in the care attended me and toOk my mobile for repairing and told me to come back after four hourS. Afterthat, when i reach to take back my mobile he told me your mobile has been repaired. But from the next day, i was facing the same problem in the mobile. Then i called to the service centre regarding that...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - need refund of my money

User
 raman gopal on May 28, 2015
i purchase sony zperia z3 in 45000 on 11 fab 2015 and after few days its back panal crack up itsself ony as phone got heat up so much while using it for a long time.i go ti service center and they they didnt cover it under warranty so i paid for it after that i found its back cover pop out again fron its back side and dead pixel on display and data cabil also stop working all happen at the same time on 6 may 2015 i submit it to the service center.and they are not capeble of repair it and did not repair it till now i call them to refund my money but they refuse there product are so bad and cheap...
Complaint comments Read comments [4] Complaint category Mobile Handsets

Sony India - Product life span below the rated life.

User
 Bharathalandur on May 28, 2015
My sony bravia LCD TV model no:KLV-32W400A IN5 S.NO.:1201072 PURCHASED ON 09/05/2009 Has given me problem after just six years where the display goes crazy.We gave this to the sony service (DIGITAL VISION, 44, VEERAPPA NAGAR, 2ND STREET, ALWARTHIRUNAGAR, CHENNAI)FOR SERVICE and they have given an Estimate of INR 25000 which is a very high price. For this price I can buy a new TV with a few extra buckS. I have been a customer of sony for the past 20yrs, in which for the FIRST TIME SONY HAS MADE ME REGRET FOR CHOOSING THEIR PRODUCT.PLEASE GIVE THE CUSTOMERS A BETTER SUPPORT. IF YOUR THINKING OF...
Complaint comments Read comments Complaint category TVs

Sony India - CUSTOMER CARE ARE NOT RESPONSE

User
 vimal enterprise on May 27, 2015
OUR COMPLINE DATE 14/5/15 NO-25440296, DATE 20/05/15 NO-25527908 AND DATE 27/05/15 NO-25660725. HERE COMMING TO SERVISE MAN AGO 10-15 DAYS. HE OUR TALK TO ME YOUR TV IS CHANGEBLE PROBLEM AND SECOND TIME COMMING SERVICEMAN AND WITH NEW TV BUT NOT CHANGED.AND GOT OUT.OUR COUNTINEU COMPLAINT BUT OUR TV ARE NOT CHANGED. EITHER OUR COMPLINT ARE NOT GIVEN OR I GOING TO CUSTOMER COURT. THATS FINAL. I CALLING DATE 27/05/15 CUSTOMER CARE BUT 10-12 TIME ONLY CALL TRANSFER BUT NOT SATISFACTION ANSWER OR CALL WAS CUT....
Complaint comments Read comments [1] Complaint category Other

Sony India - Service Dissatisfaction

User
 Nandagopal R on May 27, 2015
Hi, I ‘m using Sony Xperia Z and it had lots of issues from the time I bought it. If you see my repair history list, it is 4 times till now. Here is my present concern: • Last month, the phone Front and Back panel automatically started to coming out. • So I went to Sony Service Centre (Benchmark Infotech, Ganga Nagar, Bangalore) on 09.05.2015 and asked them to solve the issue • They have told that they will do the service and will return the phone in 7-10 days • The Job Number is: W115050904752 • Till now I have not got the proper response from you guys that when will...
Complaint comments Read comments Complaint category Mobile Handsets

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