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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - Damaged mobile sales

User
 Shempu lingam on Nov 26, 2014
My name is C.Shempulingam from chennai, Tamilnadu, India. I bought a new sony xperia M mobile in nov13. But in two days it's display is not working properly. I gave it to the sony service center under a warranty in nov15. l They told me maximum in four days we give a mobile without problem. But upto now they are not given my mobile. When i call them they are not responds to my call. When i ask them directly they always told mother board is not coming from sony. I am not seeing my new mobile 12 days. I'm highly disoppointed with Sony. That center is in AnnaNagar, Chennai, India. Please take action...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Regarding Sony Xperia T2 Ultra

User
 Kumar Prasenjit on Nov 25, 2014
I purchased Sony Xperia T2 Ultra in the month of April 2014. I used it for 6 months. On 6th Oct. 2014, I submitted it to Sony Service Center. They returned it on 8th after updating the software. I again encountered the same problem after 2 days. Again, I submitted on 11th and got it back on 14th with updated software. Again history repeated and I had submitted on 20th Oct. This time Sony Engineers worked for more than two weeks. I received my phone on 4th Nov. with updated software. This time I thought Sony Engineers worked hard for 2 weeks and my device is fully fine but I was wrong. I have to...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - internet and other feathures demo.

User
 vinodchandra on Nov 25, 2014
i have purchased sony t.v BRAVIA KDL-48W600B 48" LED TV (Black) dated on 12 nov. 2014. it is installed on 14 nov. 2014. not received complete demo by engineer . i booked complaint on customer care . my id no is 22540767 . i received sms from the comp. and assigned the duty to SUNRISE ELECTRONICS, AHMEDABAD. BUT TILL TO day IT IS NOT EXCUTED I really feel bad experience from sony customer care dept. i purchased costly t.v. but i am not using various function of t.v . just because of poor demo. . V.R.SONI (M) 9428594300...
Complaint comments Read comments Complaint category TVs

Sony India - no response for the complaint made

User
 khushi_mat on Nov 25, 2014
I purchased sony bravia led on 12th aug 2013. Since last 10 days my tv was getting switched on snd off abruptly for which I made an official complaint with sony customer care on 22nd nov at 11.30 am and complaint no is 22524959. Since then no service enngineer had tried to contact and visit my place even after continuous follow ups. I have not received any support from customer care or sony management whom I have contacted through mail. Every time I got the same reply "your case is on priority and we have escalated." Its been 3 working days since I made a complaint and I wonder how such so called...
Complaint comments Read comments Complaint category TVs

Sony India - Regarding new sony xperia phone

User
 kv singh2339 on Nov 25, 2014
Dear Sir/Mam,
1. I had purchased a SONY XPERIA M (IMIE No 358096058461431) on 19 jun 2014. It has developed problem of PHONE NOT CHARGING. Twice it has been deposited for repair in Service Centre at Dwarka sector 7, New Delhi, but it has not been repaired. On 23 Nov 14 and 25 Nov 14 again visited the service centre but they have refused to take the phone for repair, as they kept the phone for 2-3 hrs and returned saying that it has been repaired but it has not been done.
2. IF YOU CANNOT REPAIR IT, PLEASE CHANGE THE SET OR RETURN THE AMOUNT.

kvsingh2339@gmail.com
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - sony experia z1 compact (black colour)

User
 dhamu1983 on Nov 25, 2014
dear sir subject- Sony Experia Z1 Compact (BLACK) for accident warranty Job No- W114101401728 Ticket ID-1410141728 Date-14 oct 2014 I have submitted my sony experia z1 compact black color for a replace in accidental warranty on 14th October 2014 at your borivali sony center in thakur mall. i have been told that i will received my phone in 20 to 25 days. as on my last call to your center i have been told that i will be getting sony Z! compact white instead of black, but i do not wish to go with white color sony phone. kindly i advise you to replace my Sony compact Z1 with Z2 or Z3...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Delay in Phone Repair

User
 ac2508 on Nov 25, 2014
I want to complain for the AAradhya Enterprises, Pune (a sony smart phone repaire center), I have submitted my phone on 30th Oct 2014 but still they keep on hanging me and not returning me my phone. I always have to call them and there phone was not reachable and if it connects somehow they dont tell the exact status. many time I've visited the shop in this time but whenever I go there they just generate new job number and keep on keeping my phone. yestererday again i've been there when I recieved a text from them that my phone is done but when I reach there they again are telling it gonna take...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - Delay in reparing hand-set

User
 Karthika Sankari on Nov 25, 2014
Hello, My name is Karthika. On Nov-4th, 2014, I submitted my hand-set regarding charger problem in Tambaram, Chennai. Till now there is no proper response from service centre. They are giving the reason that mother-board is not available for last three weeks. They are even not ready to pick up the calls. Also escalation mails have been sent, but no improvement in processing. Kindly please help to repair and give back my mobile asap. Almost 3 weeks gone. Thanks!...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - Xperia L poor service really a bad experiance with Sony

User
 Nijam Nishanth on Nov 25, 2014
Before reading my story Call Chennai regional office number which Sony mentioned at their website ALWAYS NOT REACHABLE...This is how sony cheating their customers Dear Sir,  I have purchased Sony Xperia L on 18.11.13 with IMEI No: 356605054761982 Invoice No:8913  One year warranty promised by Sony at the time of purchase.  After using your product I faced lots of problem. The major concern is Loud speaker doesn’t work & extra Cheap noise coming along with ringtone. So I have visited your service centre 5 times but problem not solved. Third time service your representative...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - Sony mobile handset model no. D2105 - Sl No. 1281-9300 not working - Call Id W114111902821 dt 19/09/2014

User
 singhr1986 on Nov 25, 2014
The captioned handset is not working, have already logged a call for the same with M/s Aditya Infosolutions, authorised Sony service center, B-11, Tilak Marg, Dali Bagh, Near Ganna Sansthan, Up -Lucknow - 226001. Ticket Id is 14111902821 dt 19/11/2014, Job No. is W114111902821 dt 19/11/2014. It was informed that the handset would be repaired within 4-5 working days but yesterday on enquiring about the same it was informed that concerned part is not available, neither at Lucknow not at New Delhi, it will be imported from Sweden. Further standby set was also not provided which is causing inconvenience....
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - sony bravia 32 lcd -22394054

User
 SURESHSS2011 on Nov 25, 2014
sony service customer service request id 22394054 model : sony bravio 32 lcd 520 series TV is automatically shutdown and red light blinking 6 times. i was registered a service request in past month .Still i'm not getting service . my first request id is 21952113 they will closed automatically. i'm not getting any service from sony customer care....
Complaint comments Read comments Complaint category TVs

Sony India - CD open close not working

User
 puviyarasan c on Nov 24, 2014
Dear Sir, Im the customer of SONY for the past 20 years and im using the SONY TV, mobile etc. i have given the CD set to the TRICHY service centre on 17/10/14for the subject said complaint. it was serviced and with a week time again it got struckedup with the same problem and given back to sevcie on 31/10. i have not receive the commitment and confident of servicing my cd set. pl do the needful by repairing my cd set which is very important to me. job no. J42667707 model no. MHC- GN770 Expecting your immediate psoitive reply in mail or phone. Thanks Ravi. 9952686476...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony India - make replacement or refund my money

User
 prajith peppy on Nov 24, 2014
After several conversations with sony via mail and customer support in calls i submitted the device again on service center with a written complaint of own With job sheet no w114112300702 this the 5th time im overall submitting device to service center regarding the last issue this the 3rd repeated complaint your service end problem nomore i don't have patience to get repaired device or a refurbished one i need a brand new boxed device or else refund my money...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - Irresponsible service from the authorised dealer

User
 mouli1997 on Nov 24, 2014
Sir, I got a gift of Sony Walkman from my brother (model no.NK17-B172F) serial no.6145594 and that was not working since June 2014. Hence, I handedover the same to your So called authorized service center "Clarity services Block AE135 4th Avenue, Shanthi Colony, Anna Nagar Chennai 600040 on 9.6.14. (handedover to one Shri Jayakumar 9094034004) He gave a service job sheet & has assured me that he will contact me over phone after finishing the repair work. But he did not called me. Instead, I called him over phone to ascertain the status. Months passed on, no response from him. I lost my patience...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Regarding my led tv panel has been dead after 1.3 years of using.

User
 shivarajyadachi on Nov 24, 2014
Dear sony We trusted you a lot because of the brand name SONY. We brought sony led tv 40 inches from dubai, After using 1.3 years from March 2013, the panel has been dead. TV is not working no more. Unfortunately the warranty period has over. We went to sony service center and for repair and changing the panel they are asking 28000. We are ready to pay 28000, but the thing is they are not giving any warranty or guarantee for new panel.i request sony should give atleast 1 year warranty for new panel....
Complaint comments Read comments Complaint category Appliances

Sony India - sony mobile z1

User
 raghu22 on Nov 24, 2014
I perchesed sony z1moBile but its not working properly . once its replaced but now agin problem with GPRs and aplication .i give it for service to sony serviCe udupi.they told me to exchange the mobile we give 50% cash back to that u perchace new Z1 but i want reapir or give me onther new one .please help me to salow the problem z1 i give for service more than 5 time please give replace the new one thank you...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Mobile - Xperia ZL (Model No: C6502) being replaced by Republished Set of Xperia ZL

User
 avik.8100 on Nov 24, 2014
I had bought a Sony Xperia ZL on 2/2/2014. The Set used to get switched off frequently. I took it to the Sony Service Center (Address: Teknoplaza CD - 96, Salt Lake - 700064, Kolkata.) on 4th November 2014. Job Id: W114110405670. The Service Center issued the Job id under Out Warranty category in spite of my Set being under warranty. Later they issued another JOB ID: W114110702611 on 7th November 2014. This was intimated to me via Mobile SMS in my no: 9903391728. I was not issued any fresh Job sheet. On 17th November I had called the Service Center to enquire about the status of my Phone. They...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Dead Mobile Warranty issue

User
 Rawat Mahender on Nov 24, 2014
These days I am having issue with Customer care support of Sony. I purchased Xperia Z1 in Feb 2014 and in 13 November when my mobile was dead I deposit in Support center and they didn't ask for Warranty period or copy of Bill. When i visit 22 November for same they told me that Phone repair estimation in approval process and they forward mail for Warranty period and i just have to call on Monday to ensure same. When i call Monday for this same their reply is same Warranty issue. My Question why didn't as k me for Copy of Bill when it necessary for that and when i ask them on 22 November for...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Faulty Sony handset sold to me and Service Center is not helping

User
 goeltushar on Nov 23, 2014
Information :- Set :- Sony Xperia M Dual Invoice Date :- 08/08/2014 Name :- Tushar Goel Mobile :- 09822170900 Sony has sold faulty handset to me. It has built in issues and Sony service center is not ablre to resolve them. This is something pathetic that I had to go to service center around 7 times in 2 months and still not resolution is provided. In case mobile is not replaced or money is not reimbursed, I will go for official case against Sony....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - defective Xperia z1 service center not giving replacement

User
 prajith peppy on Nov 23, 2014
I got this device on march 23rd 2014 from the day i got phone started troubling within 10 days worst part of my life started after getting this device service center are no words to mention like 1.phone charger gone replaced new charger 2. After a 2 days phone stopped charging after a 20 days and above gave phone back from service told replaced pcb 3.after that few months later headset jack started issues ( service people named karthik, KANAN, SRINIVASAN FROM sony authorised Chennai service located in tambaram cant even understand the problem what customer says worst case funny sony service...
Complaint comments Read comments [1] Complaint category Mobile Handsets

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