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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - worst experience with Xperia C3 Dual camera

User
 Gopesh Solanki on Jul 2, 2015
Hello dear Sir My Name is Gopesh Solanki.I a great fan of Sony just becoz of that I purchased Sony Xperia C3 Dual before this I was using Xperia X8.I was very happy with the sound quality and the camera features and graphics too.that mobile was not so expensive but was very use full and valuable.when I bought this Xperia C3 Dual my experience was not at all good.From the very first day there was a flash problem and camera clearity issue since im also a technical person as I have samasung technical support experience. I tried hard to come over it but got failed I know camera issue is not a software...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Changing LED Panel estimate value from 20,409 INR to 28,409 INR

User
 manubala on Jul 2, 2015
Dear Sushmitha, It is such a disgrace for being a Sony customer, you think customers are fools to listen to your customer service sending email for 20k for fixing the panel and the same day you are sending email for 28k for fixing the panel on the same service request number. Please find the screen shot below of both the emails. You cannot protect yourself saying that you were right in giving different estimate on the same day, this was not convincing me in anyways to go for service, as this was cheating in changing the estimate the very same day. This is cheating and also pushing the...
Complaint comments Read comments Complaint category Electronics & Appliances

Sony - Z ultra replacement

User
 Nowfal Ar on Jul 2, 2015
I had purchased z ultra from sony exclusive showroom kollam on 31/07/2014..for rs 35000rs..aftr 4months the phone got hanging while using Internet...I went to the service center they make software update, and tel that problem is solved, , the same hapened two more times, , I do adjust with that problem..but from June 2015 the real trouble with touch came out, , its difficult to use the phone now..I went to the service outlet at kadapakada Kollam on 24/06/15, , they said that its bcz of calibration problem..the next day they called me and the problem is resolved, , , I checked the phone, but the...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Sony Xperia Z2 Problems: Need full refund with compensation

User
 sachin447 on Jul 1, 2015
I did purchase my phone Sony Xperia Z1 from a Shop in Agra, Uttar Pradesh on 14-Oct-2013. From Month March 2014, it gave continuous problems. I am from Kasganj and service center is in Agra, nearly around 120 km ahead so if I go there, whole day get wasted due to which I have suffered with many business losses time to time. The main issue was of heating and hanging. The problem was much more as I gone to Agra to submit handset. They call me after 10 days, saying that, your phone is ready now, and you can collect it. Then I plan to go there and again the same problem happen. I check my phone in service...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Break down of my 32"Sony LED TV

User
 Anjan Chaudhuri on Jul 1, 2015
I had been using sony products since their inception in India.But sorry to say the quality of producs are now so degraded that compelled me to shun Sony products in future.I bought two 32" Tv sets in 2012 by spending extra bucks to opt for the brand.In June 2015 the LED one broke down.The service centre Techno Plaza changed the LED panel on 15th June 2015 at a huge charge of Rs 11285..But within a week it broke down again.This shows how indifferent and lackadaisical the Sony has become within recent years.I conclude this as cheating of customers money and not providing quality product and also the...
Complaint comments Read comments Complaint category TVs

Sony India - Swap of set with Job No. - W115061704546 dated 17.06.15. with wrong promise

User
 Ashish k Agrawal on Jul 1, 2015
To, The Manager Sony Mobile Communications Sub:- Swap of set with Job No. - W115061704546 dated 17.06.15. Respected Sir I was purchased a mobile model C6802 Sony Xperia Z ultra on dt. 20.11.14. After underperformance of speaker and display I reached to your authorised service station Panchkula . They asks this set will send to company for replacement. I am requested him for a standby set to avoid loss they denied. I deposited the set with Job Sheet No.W115061704546 dated 17.06.15. After that on 27.06.2015 further they ask me on a call, that model is not available with us so we are offering...
Complaint comments Read comments Complaint category Tax Services

Sony India - BAD CUSTOMER SERVICE AND BAD LAP SERVICE

User
 Nigu on Jul 1, 2015
This is a complaint letter against your one of the sony service center. I am sorry to say but I had a very bad and pathetic service from your executives. I gave my lap for service on 16th June at Vytilla Store. The service requested was to change the screen back panel to be changed and mouse pad was not working. On 20th June, I visited your store to get my lap. I noticed that top portion of my screen was broken/ripped off (see the attachment). When asked about this, your executive said that this might have occurred while servicing your lap and you have to bear all this while we do this service for...
Complaint comments Read comments [2] Complaint category Laptops / Notebooks

Sony India - poor performance of Sony vaio windows 8 laptop

User
 roopendra9721 on Jun 30, 2015
1. This laptop( model no svf14212w and set serial no 0009996) from Jumbo electronics in El ante mall, chandigarh on 16 June 2014. 2. The laptop has not working properly since we brought it. It hangs on every click whenever connected on Internet. We hv shown it twice to the service center but there has been no improvement. 3. I have all electronic equipment of Sony but this machine has become a big disappointment for me. 4. You r requested take favourable action and let me return the machine and refund the money....
Complaint comments Read comments Complaint category Laptops / Notebooks

Sony India - WiFi is not working and dust formed in cameras

User
 harshaashu on Jun 30, 2015
Dear sir, 1) I have purchased sony Xperia c mobile. Right from that time I am facing one by one problems from that. I have noticed a dust between the screen and touch, its totally manufacturing defect. Immediately I rushed to shop where I purchased and showed that dust to him, he suggested me to go to service centre. Later I went to service centre and made a complaint that I have noticed some dust in it. They said it's not possible to remove that dust from it, we cannot do it. I said them but I am having damage warranty. But they said we cannot any thing sir. Later they done something removed...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - REFUNDING the amount for the Defective Mobile Phone sold

User
 Prince Rajkumar on Jun 30, 2015
My name is Prince R. I bought a Sony Xperia T2 ultra dual on 15th of July 2014 in SONY SMARTPHONE LOUNGE, 100 FEET ROAD, GANDHIPURAM, COIMBATORE Contact :4373601 for INR 24000.I had issues with my phone since my purchase.The power button wasnt working and I gave it for Repair Service on Dec 9th of 2014Again I had problems with my Proximity censors and power button, so I returned it to the Service Centre "KG Electronics AUTHORIZED SONY SERVICE CENTRE" CONTACT: Gandhipuram, COIMBATORE on May 12th of 2015.Since the power button wasnt working I couldnt switch it on and back up the data in my phone,...
Complaint comments Read comments Complaint category Mobile Handsets

Sony Mobile - mobile dead in warranty

User
 Ganesh Lamkhade on Jun 30, 2015
I have been using this Sony Xperia Z Ultra mobile from six months now and still in waranty. Six months earlier I had purchased this mobile from Amazon.com on 4th December 2014. Now in some incident it got completely dead. It was mildly raining, not much and my mobile was in my bag when this all happened . The mobile hardly got wet due to rain but, I dont know for some reason it didnt start and thereafter it was completely in a dead condition. I approached some authorized SONY service center (Kavya Enterprises, narayanpeth, Pune) seeking a solution for it . The manager there told me that " The production...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony India - Product Warranty, User manual and other spare parts are not available in Sony Bravia LED KDL-42W700B

User
 Venkatesan B on Jun 30, 2015
I have purchased sony bravia led tv from Vasanth and CO, Tnagar, Chennai on 02-jun-2015, bill no 12410000230439. At the time of Demo and installation done by Sony technician, we came to know from him that there is no product warranty card, user manual, wall mounted supporting bush and other parts. So I went to my dealer Vasanth and CO, T Nagar next day and asked about these details to Salesman Mahesh, he told the request will be raised to Sony to get the warranty card and user manual. But after several follow up calls to him, till now we did not receive it. It was told me by him that the sony service...
Complaint comments Read comments Complaint category TVs

Sony India - Phone repair taking more than 4-5 days if it is in warranty.

User
 Himanshu082 on Jun 29, 2015
My sony xperia C3 is in warranty and went to service center "Global Services, 3-A, Ram Nagar Crossing, Near Sodala Thana, Civil Lines, Jaipur" Jaipur for check up of my cell phone. Job Number is : W115062502065 The problem with the handset was it power off automatically and I was not able to restart it. So, service center executive told me that it is issue of circuit board and we have to replace your cell phone's chip board, and it would change your cell phone EMI number too and told me that they placed an order for a part to the company. Now, it is 4th day and they have not received the...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Xperia Z3 Liquid Damage

User
 suhas.bhoir on Jun 29, 2015
Recently i had purchase Xperia Z3 and it got Liquid damage. i visit near sony Gallery and now they ask to repair big amount hence my mobile in warranty. This amount is very big additional of some small amount in repairable amount i can purchase new Z3. Need some support and help from Sony Mobile...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Xperia T3 is not working properly.

User
 कुलवीर तोमर on Jun 29, 2015
Sir, I purchased sony Xperia t3 on august-2014 at gandhinagar(Gujrat). Its not working properly from purchaging date. I have repaired it 6 time from authorised sony service center but after this as it, . Now i am posted in nagpur. This mobile becomes more heat, and its sensor is not working as proper. Please help me, i am so confused..?...
Complaint comments Read comments Complaint category Police

Sony India - Job no. W115061201242

User
 Abhishekrai on Jun 29, 2015
I have given my Sony Xperia Z1 for repairing with broken screen on 12/06/2015. Service estimate cost was intimated to me within 2-3 days which is paid on the same date to for the repair service. Since then 15 days have passed but they have still not completed the repair service. When I have contacted the service center it was intimated to me that parts required for the servicing of the phone has not arrived and they will still take a week to complete the service. It is really a too much time to repair a mobile handset requiring parts replacement only. I have submitted my handset to TEKNOPLAZA...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - Non adherence to the promise of installation of TV within stipulated time period

User
 ankurspc on Jun 29, 2015
I purchased Sony LED TV Model No. 48W600B Serial No. 3274263 from Sony Center ( Sai Electricals, Preet Vihar), Invoice No.SAI/1, 614/2015-16 on 28.06.2015. Prior to billing I was assured and reassured that the installation will be done the same day latest by 6.30 p.m. After continuous reminders over telephone since 6.30 onwards till 8.30 pm with the staff i was again and again reassured that the installation would be done in the stipulated time. However at the end of the day at 8.35 pm they finally informed that installation would not be possible today and could only be done next day i.e. today....
Complaint comments Read comments Complaint category TVs

Sony India - sony outlet people cheated

User
 vidhat on Jun 29, 2015
Hello team, Sony outlet people promised me that I will get cash back of 5% of attached bill amount. Now they are telling we are not responsible. They cheated us and talked very rudely. Please take action on them so that other customers I'll not be fooled. Thanks, Vidhat...
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - 40 days of repair time

User
 abhi09shukla on Jun 29, 2015
My phone Xperia Z got issue while updating Android Lollipop on 6th of june 2015, I went to Sony authorized service center on 9th june, they said its a water intrusion ( i thought some software issue). Now its been 20 days and they are saying it will take more 10-15 days. This is really pathetic, I went to Sony authorized service center because of trust but taking 40-50 days to repair a phone is too much. Service center detail: Vigneshwar Services Job no. W115060905750...
Complaint comments Read comments Complaint category Mobile Service Providers

Sony - device not working

User
 soori1881 on Jun 29, 2015
My order no 3606708 i have order this prodect on 16.6.15 this has reached me on 26.6.15 when i open the package i have found that the package is not new and its already open old packge then when i dryed using the prodect it is not working kindly replace this prodect with in new one or kindly return my money please contact customer care services in tamil language...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

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