Sony India Customer Care
Sony India Pvt Ltd
Customer satisfaction rating: 2%
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5559
COMPLAINTS

Sony India Customer Care

Sony India Pvt Ltd

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Address
No 14/43 Hameedia Centre 2nd Floor, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034
Landmarks:Near Featherlight Showroom & Oxford Book Store

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
117
81


Additional info
Customer satisfaction rating
2%
Complaints
5559
Pending
311
Resolved
37
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Sony India Complaints & Reviews

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Sony — Sony Mobile c4

 kumarsubodh on Aug 30, 2016
I have purchased new Sony c4 handset on 25/09/2015 and after few months I started facing problem with my handset touch problem sensor problem over heating problem my handset has been to service Centre 4 times but still it's not working properly company executive saying that they had replaced touch panel motherboard but nothing is fine with this phone I want my handset to be replace please resolve my problem...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Under warranty SONY Smart TV model - KDL-43W950C at service station since 45 days

 skhull01 on Aug 30, 2016
Hello Team,

This is to file a consumer complain against Sony India.

My SONY Smart TV model - KDL-43W950C which is still under warranty, stopped working last month around 12th of July and is at the service station since then. I have been chasing them for the repairing/replacement of the product. It has been over 45 days and i still do not have any resolution from them. The service center says that they have raised a request for the replacement of the product since the product parts are not available with them. However, nothing has happened yet and i am still waiting.
Complaint comments  Read comments Complaint category TVs

Sony India — Wrong estimation made for repair of mobile handset Sony Xperia z1 compact

 Pgond66 on Aug 30, 2016
I hereby to say that I have my Sony Xperia z1 compact bought in September 2014. I have faced some problem in my mobile on 14th Aug 2016, as my volume down button making the function of power button and fluctuation came on 14th and on same day it was dead. So I decided to go for Sony authorized centre and submitted my handset on 15th Aug. They told that it is dead so we will forward to Chennai for estimation for cause of dead of my cell as what problem caused would u get resolve this after 15 days after estimation comes. And after four days the Sony called about estimation and that was shocked for...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — Music System Model No.-HDC-AZ33D, Serial No.6106236.

 RAJESH BATLA on Aug 29, 2016
I have given the Sony music system to your authorized service centre - M/s Club Electronics at South Extension New Delhi vide Job no.J61985107 for the symptom “set goes to standby mode”. The complaint no was 033-854-308' for Music System Model No.-HDC-AZ33D, Serial No.6106236.

Upon inspection of the product, engineer observed that the main board, sledge motor and belt are defective and need to be replaced for satisfactory working of the product. Therefore, the initial service estimate of Rs.5, 749/- was informed on 22 August 2016

Again when checked on 26 august...
Complaint comments  Read comments Complaint category Other

Sony India — Negligence of installation

 krupakar roy on Aug 29, 2016
Dear sir,
I have purchased a home theater system BDVE3200 .and complaint to customer care for installation of the above said home theater system on August 19 with ID34010571 and it was insisted to shrusti enterprises davangere.but one person from shrusti enterprises called me by cell 8867279004 and told me that he will send a technician .but no one called me on Aug 22. I called back to the same number through which he called me but he didn't pick my call.I again complained to the customer care number & lodged a complaint of the same on Aug 24 with ID34117855.The person from customer care...
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — Lcd panel broken not rectified

 Mohammad Zakiuddin on Aug 28, 2016
Dear sir.
Submitted my tv on 16 june 2016 with job sheet no. J61697705.
For the complaint of lcd panel broken, ,
but till now my problem of the tv is not rectified .
Says - parts not available .
They are not even ready to replace the tv with the option of 25% reduction on the mrp. With the similar size tv.

More over the worst part is i have been calling the service centre, patna since 15 days but they r not replying it.

Kindly do the needful at the earliest.
Thanks...
Complaint comments  Read comments [1]Complaint category TVs

Sony India — Screen problem 1year abovev from date of purchase problem arise

 laundi on Aug 28, 2016
Sir I have purchase Sony led bravia R41B model in April 2015 approx 24000 and after one year arise problem display .and tecnisian said 9000/cost Chang .sony its branded product but pour quality of product.I am unable to waste more money.and shop person said its TV cost 50/rs as a scrab .please give guidance satish jain 9725546443.vadodra Gujarat.I have believe in sony product its my mistake....
Complaint comments  Read comments Complaint category Electronics & Appliances

Sony India — 55-inch 3D LED tv display panel faulty within 3yrs

 Martin_2016 on Aug 28, 2016
SONY- Not like old days. Last 10-12 years, all Sony products have started showing one or the other complaints. Very Bad Quality product, Always highly priced & Horrible after sales service.

SONY STILL USES ITS "OLD" BRAND IMAGE to MIS-SELL THEIR BAD QUALITY PRODUCTS, I must say. All Sony products has lost its quality & NO AFTER SALES SUPPORT NO MATTER HOW GENUINE THE COMPLAINTS ARE.

The 55-inch 3D LED TV model no. SON-KDL55HX750 bearing Serial No. 3255289, was purchased on 12-04-2013 from QRS Retail Limited, West Nadakkavu, Calicut via their Invoice No. 61-712529.
Complaint comments  Read comments Complaint category Appliances

Sony India — Sony vega 21 inch tv complaint. - need your immediate response.

 Ananth Venkit on Aug 28, 2016
Dear Sir

I have lodged a complaint to your service center @ 1800 103 7799 and to the bangalore authorised service center "Abhivrudhi Tech" on 22nd August 2016, complaint number 0341126287. The complaint was the Red color was not visible in the picture. The picture quality and the voice quality was perfect. There was no problem with the picture or the voice.

But with deep regret to inform you that the responds from both the service centers were pretty bad. On 24th evening @ 9.30 pm one of the technician had come and without checking the TV, he has informed that the...
Complaint comments  Read comments Complaint category TVs

Sony India — Sony LED television Product Model KDL42W800A/ZIN5

 श्री. कुंदन पाटील on Aug 28, 2016
Its very bad. I have logged complaint to change TV screen from last month but there is not any action by Sony. I have extended warranty also . Its not cover under it. But I think Sony is not serious or interested for service. Can anyone from Sony look in these matter and resolve it on priority?
My complaint details is as follows:
Repair Reference No J61802613
Product Model KDL42W800A/ZIN5
Thanks
Kundan patil
7303702109...
Complaint comments  Read comments Complaint category TVs

Sony India — Concern about lcd problem

 DEBU SHRIVASTAVA on Aug 27, 2016
My 42inch (sony bravia )LCD not working properly a 4inch white strip coming on screen and over heating please provide me a proper suggestion and information what should I do. I have copy of original bill and all documents which are attachted with them.I have already registered complaint but they don't reply yet.please suggess me and kindly send me mail....
Complaint comments  Read comments Complaint category TVs

Sony India — LED

 jh_5 on Aug 27, 2016
Dear Sir,

I was facing some technical problem in my LED. As such I complained on your Customer Care. The Technician came and he took the LED and committed me that it would be OK with in next two days.

It has been now 10 days no action has been taken. You are requested to take necessary action in this regards.

Complaint No-33759066
Kuldeep Singh
Cell No-7503474687...
Complaint comments  Read comments Complaint category TVs

Sony India — Sony Bravia LED KLV-28R412B TV

 Vinita Marathe on Aug 27, 2016
Hello Sir,

I have purchased Sony Bravia LED KLV-28R412B worth 25k in March 2015. and only within 14-15 months, it has started to show several black vertical lines on the display. The technician sent by the sony service center told us that display panel need to be replaced which will cost 10, 000. Servicing center is not very cooperative when asked about how a brand like sony can fool people like this. NO action has been taken after we refused to pay such high amount to repair the tv. Please help me to find out solution for this situation.

Your immediate help would...
Complaint comments  Read comments Complaint category TVs

Sony India — SONY KDL46W700A smart television - Issue with Display Panel

 Supritha Shetty on Aug 26, 2016
Hello,

This is reference to - SONY KDL46W700A smart television that I purchased on 12th May 2014 from Rahul electronic PVT LTD (Goregaon West), details of the same are as mentioned below:

Chasis no. 4309837
Invoice no. CIN/518
Voucher no. SLS1503274
Order no. ORD1502691
Amt paid: 80, 0000.00 (Approx) INR

I am very unhappy with the current situation that I am facing, its been 3-4 days since my Television is not working, on checking with the service team we have been notified that the panel is out and we need to replace it...
Complaint comments  Read comments Complaint category TVs

Sony India — LED installation and demo

 tarunihmpusa@gmail.com on Aug 26, 2016
Dear Team,

This is to inform you that i called to your customer care too many times regarding my sony LCD installation an demo, but 2 days crossed still no response from your technician side.
i always prefer sony product coz of brand and today i am very disappointed with your services.
i would request you kindly do the needful.
this is very embarrassing that i am writing these type oof feedback for Sony.
sorry team but i am suffering.
thanks and regards
tarun bansal
9811671333
7087107927...
Complaint comments  Read comments Complaint category TVs

Sony India — Xperia xa dual not working properly

 vibsie on Aug 26, 2016
I bought Xperia XA Dual (F3116) with product ID: 358129070672584 on 25/08/2016 from sai electronics shop no. 28, B&E DDA market, Dilshad garden, Delhi 110095 and got to know that the phone has major battery drainage issues. It gets discharged even without using it. It runs for 3-4 hours only on average usage and it takes longer time to get fully charged although the company promises fast charging, it also hangs. Camera is also below average. Please look into the matter as soon as possible and also i would like to return the product and get a refund. i want my money back. i feel duped...
Complaint comments  Read comments Complaint category Mobile Handsets

Sony India — TV Still under warranty but not willing to do anything

 Fahad Faizal on Aug 25, 2016
We purchased a Sony Bravia KDL-55W800C 139cm 55" Full HD 3D LED Android TV from an authorized Sony Center(THE R&R MARKETING COMPANY), Chokalingam Nagar, Madurai.
INV NO: MDU/4082
INV DATE:15/02/2016

I would like to bring this to your notice, that this TV has taken away our peace of mind.

We paid not to buy the TV, but to ruin our happiness at home. This TV is hanging very frequently. The authorized service center at Madurai has employees that do not know how to diagnose the problem. I am sick and tired of hearing the following from from every technician...
Complaint comments  Read comments Complaint category TVs

Sony India — No Delivery of laptop within given time

 Bhuwan1985 on Aug 25, 2016
Dear sir
I submitted my laptop to change the diaplay in the service center haldwani on dated 8th aug 2016..they changed the display but some small part of laptop is with the engineer and he is in leave now but now from 15th aug daily the service center guys are giving excuses like still the engineer is on leave he will come after 1 day..sometimes after 2..3 days..i visited their so many times now..plz give me a good solution bcoz i cant wait now or otherwise i will go for a complaint in consumer court....
Complaint comments  Read comments Complaint category Computers & Accessories

Sony India — KDL-55W800D not supporting internet reg

 Vadivelraj Munisamy on Aug 25, 2016
Purchased on 28-4-16 installed on 1-5-16 same day display problem it replaced. From 10-8-16 internet not sporting dates changed to 1-1-15. Complain registered on12-8-16 id 33857722 tech. From paragon enterprises chennai visited. Again complaint registered on 19-8-16 id 34024730 three times technician visited problem not yet solved. How long do you want us to wait. We have not purchased your product just to keep it like show off. Pl do the necessary...
Complaint comments  Read comments Complaint category TVs

Sony India — Sony home theatre str-k55sw muteki 1950w

 Ramanan2016 on Aug 25, 2016
I purchased the system on 22/12/2015 and have hardly used the system for 30 hrs till date. Ref.Product 8D no.13060681, serial no.3302713. Invoice no.S008232 dt.22/12/2015 from M/s.FRIDGE HOUSE, Thrissur - 680001. Three weeks back, when I was watching a movie, the system switched off and each time I tried to switch on, the unit would immediately switch off.
I reported the complaint to M/s.Access Electronics, Sony authorised service centre, Thrissur - 680006 vide complaint no.5287. The service Engineer who inspected the product and advised for getting the Unit serviced by Chiyyaram service...
Complaint comments  Read comments Complaint category Appliances

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