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Sony India Customer Care

Sony India Pvt Ltd

No 14/43 Hameedia Centre 2nd Floor, Near Featherlight Showroom & Oxford Book Store, Haddows Road, Nungambakkam
Chennai
Chennai District
Tamil Nadu
India - 600034

Customer Care Phone Numbers and Contacts

Phone:1-800-1037799 [Toll Free Number]
 1-800-30002800 [Toll Free Number]
Mobile:+91 90 2912 0629
 +91 99 6793 9629
 

Sony India Complaints & Reviews

Sony India - Very bad front and rear camera quality and mobile phone sound is too low for xperia c3

User
 krishnabatham on Oct 25, 2014
I have purchase a xperia c3 on 21 oct 2014 and after purchase if I am very disappointed with the camera query of both front and rear camera. It capture image with small dots in low light and brightness of photo is to low . Second problem that I have facing is that a sound is tool low. even I am not able to listen phone ringtone. Please let me know what I have to do. Honestly saying this phone quality is not maintain sony standard.I am selected that brand by his name and I felt that it was a wrong decision....
Complaint comments Read comments Complaint category Mobile Handsets

Sony India - skype and twin picture features not working on my newly bought 55 w950b series

User
 Madhu@1979 on Oct 25, 2014
Hi, I purchased LED 55 inch W950B series on 19th Oct 2014 from reliance digital KPHB hyderabad Ap.After Installation, we noticed skype not working though we have 4 mbps Internet speed and also twin picture(PIP) feature not working.Inspite of lodging a complaint with Sony, this problem is not resolved even after 2 technicians tired to fix the problem(service request id 21868371).Today again I called Sony and placed a request 21920552 to address the same issue.The way we are spending our time to get this addressed is really frustrating and we decided to return the product back to store and buy...
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Sony India - LCD TV complaint(Replacement delaying)

User
 Gopikrishnan.vr on Oct 25, 2014
Not getting proper response from madona care Sony service center at kottayam regarding Replacement of TV. Raised this issue through mail to servicehead@ap.sony.com & No revert received. Job no : J42181584. Raised this issue on 24th sept 2014 Really irritating response from customer service center at ktm....
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Sony India - NEW SONY TV is not working - NEED IMMEDIATE RESPONSE

User
 Abi.k on Oct 25, 2014
Sir, We have purchase a brand new TV in the month of March 2nd, model no.KDL 32W600A IN5 & SERIAL NO.4310759. Our TV is not working day before yesterday around 4.30pm. Yesterday, I spoke to customer care. But till now no response. We didn't expect from such a branded item that is not working with in 6-7months. Our TV is totally dead & we have raised an complaint through your customer care yesterday the complaint no. 021847846. When we called today they told that they will visiting & rectifying the problem on Monday. We have purchase with confident that SONY is the best...
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Sony India - sony led tv 42w700b display gone in one month.

User
 anilswathi on Oct 25, 2014
Respected sir, I have purchased sony led tv 42w700b( sl no.3327532)from Anil electronics hanamkonda on 06.09.2014.and on 23.10 14 my tv screen became blank when I called service centre in hanamkonda he told get my tv and come that 42 inches I myself given in service centre .with lot of good will I have purchased sony tv even though friends telling to buy samsung.wihin one month how a sony led screen goes blank, please replace my tv with new one.(Anil, loco pilot, kazipet, ph. 8790991987)...
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Sony India - television

User
 bikashkrjaiswal on Oct 24, 2014
I, Mr Bikash Jaiswal had asked for a television from an electronic company, which had the feature of FM/ radio.The salesman suggested a television from sony company as per my request but after it was purchased and installed I found out that the feature for which i purchased it, did not work well.The technician could not even fix the connection properly. Therefore, I want a replacement of the purchase with a proper one which can be installed as well as can be connected.Name of the Electronic company- Khosla Electronics Pvt. Ltd tax invoice no- 3524/1415/0734 Address of the company-H/J/3, Sachindra...
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Sony India - installment issues

User
 amanjindal417 on Oct 23, 2014
i had purchased a kdl-50w900b(07lcdtv) from ambika enterprises (sony center) sco-42 sector-11 panchkula on 20/10/14. they told us they will install the tv next day but they didnt come . we also called at the service centre but they did not care. we had bought it for diwali . now we dont know what we should do. sir, there are a lot of other companies. if, you depend on these kind of irresponsible employs, you will run out of business very soon because these kind of employs dont think about their company. i know, i have made the biggest mistake by buying it from sony center. next time i wont bother...
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Sony India - Regarding the Dealers

User
 prateekS on Oct 23, 2014
Respected authority, I am writing you this mail in order to let you know the kind of behavior, the Sony dealers in Ghaziabad show to their Consumers . "COLOR SALES " a dealer in the Ghaziabad, navyug market and at G.T Road shows disrespect towards their customer, they doesn't know how to communicate with their customer, and they lie about the product they are selling. The bunch of salesman and the owner are responsible for such pathetic Service. I hope you would take legitimate action towards them . Regards...
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Sony - Complain for the service provided by the service provider

User
 mohitkrag on Oct 23, 2014
We have a Sony LCD TV model no.KLV 32 NX500..Sl.no.-2400528...Date of purchase-10/07//2011 Its LCD was not working and thus was replaced with great pain. At first the service provider (Mr. Babuda cont.-9835385902) at our place told that he can't provide us with the facility of moving the TV to his location. Then when we send the TV to the service provider (Mr. Babuda) with our means he took a lot of time to repair and finally our LCD was replaced with a new one. After which when we asked him to install the LCD to our place he came with a wrong pair of stand to fix it on the wall. On telling...
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Sony India - Delay in installation

User
 AURO on Oct 23, 2014
I have purchased one 24" LCD on this Sunday. This is delivered to me on Monday; since last 4 days I am sitting at home for the simple installation of the TV. But no one turns up yet. Such a poor service is not expected from SONY atleast. Please tell me what should I do ?...
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Sony India - SONY Bravia - Not installed from 4 days

User
 Vamaraju Anantha Surya on Oct 23, 2014
21664132, thats the SONY Service Request Number. WOW a Sony recognition number which means I am a proud owner of SONY product. Its so amazing how some of us are still stuck with the age old notion that this is the best brand. I Mean its advertised "ITS A SONY" which talks magnitudes about the brand, the technology, the company. But the only thing which is not visible within that the service which is outsourced or insourced which I don't really care...I expect to watch a movie or something on the TV I bought for 70K, is that a huge expectation? It's been 4 days (excluding) sunday and counting for...
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Sony India - pathetic after sales support

User
 naveenp174 on Oct 23, 2014
I bought 3 appliances day before.Two from samsung and one of sony home theater. Within 8 hours samsung appliances got installed but no approach from sony.i made 6 calls to service engineer but they didt turn up despite assurance.Sony lost shine for sure atleast in service.Unproffesional attitude.I will be forced to return the product tomorrow as Installation is part of service delivery....
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Sony India - Delay in installation/demo of Sony Bravia LED TV (KDL-42W900B) - invno- SLF02AI22010007222

User
 vverma20 on Oct 23, 2014
On Sunday 19-10-2014 I brought 2 LED TVs (LG & Sony) from Croma retail store, Ghaziabad. . LG service team did there work on time and they installed the product on next day i.e. Monday. However, I am still waiting my Sony LED TV to installed at my home (Sector 2 house no. 486 Chiranjiv Vihar, Ghaziabad, 201001 UP). I am keep on calling on your helpdesk as well as Croma helpdesk But my installation not done yet and every time I got response that your installation will be done within next 3-4 hours and also I got call from sony local service center NRI electronics that your product will installed...
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Sony India - pannal damage with in two years

User
 bineshsureshmohan on Oct 22, 2014
Sir, We have reported our complaint then u r technician came here As per your company technicians report, The LED T V panal has been damaged.he told us apporoximate prize arround RS 14000/- is required for replace the panal. As per my purchase bill [ALMADEENA HYPERMARKET 2 LLC UAE ] dated 25 10 2012, Two years international warrenty mentioned. so product is under the warrenty period .Pls take necessary action for replacing or rectifying the damaged panel...
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Sony India - Pen drive failure within one month

User
 senthilmnl on Oct 22, 2014
We are purchased one Pen drive ( 8 GB R model -BLK) from TATA Croma price 279.00, we are using 3 or 4 times only but this pen drive not worked now . we are put the pen drive to our PC. Show massage "No found Removal disk in PC .kindly send solution for this problem.


Regards
C.Senthil kumar
Mobile-9940253326...
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Sony Xperia - Torture by sony service and products

User
 jin7821. on Oct 21, 2014
I purchased sony xperia M last year for INR 14000 n I have been into trouble since the day of purchase.it had a restarting problem and touch was also not working properly.and there were other problems too like camera problem, hang and slow running of phone and the phone turns off and on(restart) anytime, etc.Everytime i go to service centre, the only thing they did was refreshing the software and the problem remained as it was.I went to highlight the problem next day but could not deposit the fon becoz i had a lot of work pending mails and all for which i need the phone as they keep the phone for...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Sony India - regarding quality doubt about purchased sony z2 mobile set

User
 meghashyam bhat on Oct 21, 2014
dear sir, I had purchased sony Xperia Z2 through flipkart on dated 23-09-14 by paying Rs42, 496. Usually i saw many of your company site and other many private videos praising about its waterproof and anti mechanical vibration handling capacity. But later heard about the flipkart people use to sell under quality products of branded companies for their rate competition. On that base simply i tested my sony xperia z2 set by drop test of around 6" to 10" hight then i found the mobile with the screen break. Actually its proven that set purchased by me seems under quality. So i requested you sony people...
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Sony India - Sony service center (Abusing and harsh behaviour with customer)

User
 gagan singh rajput on Oct 21, 2014
Hi Sony Team, On 10-10-2014, i raise a ticket against my LED issue on sony customer care, that ticket was assigned to "Tirupati Enterprises, 45, vivek vihar, near national bank haridwar 249407 sony service center " after one day a engineer come to my house for reparing with new LED panel, after fixing that led panel Led Board was burst and both Led pannel and board was not working.There was one guy who is sitting in haridwar whose name is Anil telling me that he raised a ticket in sony for new Led pannel and board, after one i ask him for status, he was saying that you will confirm me on monday...
Complaint comments Read comments [2] Complaint category TVs

Sony India - CUSTOMER SERVICE

User
 sateshksas on Oct 21, 2014
I have purchased one LED 40 inch Sony TV at murthy radio Krishnagiri on 19.10.2014. Bill No - 708 . Dated 19.10.2014 . Ref No - 21690513 . Still no one is came for installing. We are spoke with the customer care also . They will not give clear response to the customer. I have fed up for this issues / service. My contact No - 9626836102 Name - E Arunthathi Sathyamoorthy . So please take necessary action immediately. Your customer service is very bad / Worst....
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Sony India - Sony Handycam HDR - XR350E - Repeated failure of the HDD

User
 maheeprabhu on Oct 21, 2014
ve bought Sony Handy cam HDR - XR 350E in Dubai at Sharaf intl around Mar/Apr'11. I have been shooting pics and videos using this camera ever since. But in Mar'13 for some reason when I started using the camera it was very slow in capturing the scene and the shot was not complete. After powering on/off it was showing HDD format error. I have showed it to the authorized service stations ( report copy is attached) & they have recommended HDD renewal at a cost of 13201/- which is nearly 25% the cost of the eqpt. To add my problems they could not retrieve the data and entire data...
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